John and Scott discuss what a Managed Services provider provides. Some take-a-ways: 75:1 Ratio for users to IT personnel Part time help desk just doesn’t work. No one who is good at they do is going to work part time in IT. What is included? Anti-Virus Patching software Monitor event logs Remote support User remote desktop License compliance Hardware control - lock down USB, optical drives, etc. Enforce encryption Content filtering - by device, by role, application blocking, web filtering