Practical ideas to tackle cross-border eCommerce challenges
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Priyanka talks to Roman Sobieri - Head of Shipping & Orders at Etsy. Etsy is a global eCommerce marketplace for handmade or vintage items and craft supplies. Etsy has about 54 million registered buyers and sellers across the world. Etsy operates in virtually every single country and so naturally with sellers and buyers in multiple countries, there are a lot of cross-border challenges involved – including customs, excise, customer expectations, dealing with multiple carriers and above all, maintaining profitability and margins for each individual seller as well as the company. This podcast aims to uncover ways to tackle the cross-border challenge in retail. Questions Roman answererd: - What are the biggest cross-border challenges in the market – what is absolutely top of mind? - How do you remove friction in moving packages across borders – and how do you make it seamless for the sender and receiver? - How do you keep up with varying customer expectations as I’m sure they differ from region to region? Can you…