Episode #4: Five-Star Customer Service w/John Strohmeyer
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February 26, 2018
This episode, Gyi and Kelly are joined by Attorney John Strohmeyer, to discuss what five-star customer service looks like in the legal profession. John is very active on Twitter, so follow him at @johnthelawyer Four Seasons Service Initialism Smile, Eye contact, Recognize, Voice, Informed, Clean, Everyone What can lawyers do to improve right now? Smile, Name usage, Systematize routine interactions, Empower your employees, Ask your clients. Trello, Jordan Furlong