Industry veteran Skip Henk, President and CEO of Xplor International, shares his views on the evolving world of customer communciations, the importance of an efficient workflow, and how Xplor is helping the industry through partnership, on-going education, and their annual Xploration conference. Xplor International: https://xplor.org Xploration 2018: http://www.cvent.com/events/xploration-18/event-summary-7ee0d6e9fa6e464cb55cdcaeba6c90cc.aspx