MBA1077 How to Have a Faster Support Response Time + Free Ride Friday!
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Speed
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What’s taking so long? If your customers are asking themselves this question, your business has a problem. Customer support is all about speed, especially for certain kinds of software products. Without fast, reliable support, your customers may not choose to remain customers for long. Instead, they’ll become part of your churn — the rate at which you lose existing business. Don’t let that happen. Keeping business is always easier and less expensive than creating business, so treat your customers right. Today, we discuss specific strategies you can use to decrease your company’s response time to customer issues, so customers will know you have their back. Any investment in the onboarding and satisfaction of your current customers is worth your time. Check out these techniques, software recommendations, and best practices that will help you respond faster and faster to every inquiry (just like we do). See how fast you can be — Click Play!