438: Shep Hyken - The Convenience Revolution
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Businesses need to pay close attention to how society is changing. Due to technology, things are moving at a faster rate than ever. Customers previously had to choose between convenience and lesser quality or less convenience and higher quality. Now, they expect both. If your business is not able to adapt to current demands, it won’t survive. Today’s customers expect great customer service, speed, and a good price all at the same time.