382: Talking Stick- The Secret Language of Customer Experience
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One of the more important topics in my book, LINGO, is about customer experience (Chapter 9). It’s very important we think about customer service different than we used to. Simply put, we should consider not giving the experience we want our customers to have, but instead, pay more attention to the experience they WANT. Have a listen and get the latest insights about how to be sure your customers have an awesome customer experience.