#123 – To Specialize, or Not to Specialize
0:00 -:--
Speed
++++++
PermalinkShare linkShare link with timestamp
September 13, 2016
As your support team grows, it can be tempting to start splitting out into different specialized groups. Team Billing handles all the billing related questions. Team Success only handles onboarding new customers. But is that something you should be doing? And even if your team is smaller, should you specialize in a specific area of your product?