Inside Intercom Podcast

Inside Intercom Podcast

www.intercom.com/blog/podcasts
On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.


Human-Centered Design Network’s Gerry Scullion on inclusive architecture
Sep 12 • 27 min
Gerry Scullion (Human Centred Design Network) joins Dee Reddy (Intercom) to look at human centred design.
Intercom on Product 5: Rise of the “keyboard-first” generation
Sep 5 • 28 min
In the 5th episode of Intercom on Product, Des Traynor and Paul Adams discuss what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time.
Everything we’ve learned about scaling sales
Aug 29 • 27 min
We’ve raided the vaults of the Inside Intercom podcast to bring you a compilation of everything we’ve learned about scaling sales
Intercom’s Jonathon Colman on why content designers should do less
Aug 22 • 27 min
Senior Design Manager, Jonathon Colman joins Dee Reddy to discuss the evolution of content design and how to structure a team that works
Lean UX author Jeff Gothelf on why design must have a seat at the table
Aug 15 • 29 min
Jeff Gothelf chats to Intercom’s Dee Reddy about agile processes, design DNA and enthusiastic skepticism
Slack’s Lane Collins on radical convenience in the customer experience
Aug 8 • 26 min
Intercom’s Kaitlin Petterson chats to Lane Collins (Slack) about radicalising convenience in the customer experience.
Brex’s Michael Tannenbaum on fintech growth strategies
Aug 1 • 32 min
Inside Intercom takes a look at the Brex’s growth strategy with Tara Larson (Intercom) and Michael Tannenbaum
Intercom on Product: The principles behind how we build
Jul 25 • 32 min
Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams share their latest thoughts on how to build a great product.
New Relic’s Mark Weitzel on creating open developer communities
Jul 18 • 26 min
Developing software is a tough, complicated task. But as companies strive to become more agile and innovative, DevOps is gaining an increasingly important seat at the table.
HubSpot’s Michael Redbord on staying in touch with your customers as you scale
Jul 11 • 26 min
Michael Redbord, General Manager for HubSpot’s Service Hub, sits down with Intercom’s Kaitlin Pettersen to discuss how a billion dollar company like Hubspot apply that human touch in every customer support interaction.
Josh Seiden on why your product team should focus on outcome vs. output
Jul 4 • 31 min
Josh Seiden on why your product team should focus on outcome vs. output
Intercom on Product: The most valuable meetings for building product
Jun 27 • 15 min
Des Traynor and Paul Adams discuss the value of holding product forums and end-to-end reviews as a way of getting alignment between multiple stakeholders in an R&D organization.
Slack’s Ceci Stallsmith on marketing your product platform
Jun 19 • 33 min
When it comes to platform marketing, Ceci Stallsmith’s experience is unparalleled, having worked at Box as part of their first platform team before later joining Slack in 2015 to found the platform marketing team there. Our Group Product Marketing Manager…
Box’s Jeetu Patel on becoming a platform company
Jun 13 • 25 min
As part of our exploration of product platforms, we’re revisiting an insightful conversation we had awhile back with Jeetu Patel, the seasoned Chief Product Officer and Chief Strategy Officer at Box. Box is a prime example of a company that has…
Building apps to expand your product’s reach, with MadKudu’s Liam Boogar-Azoulay
Jun 6 • 24 min
Apps and integrations are critical for up-and-coming products looking to expand their reach. Predictive analytics tool MadKudu has capitalized on this strategy to grow their business with mid-market and enterprise customers. So we sat down with their Head…
Intercom on Product: How we unlock the power of feedback
May 30 • 23 min
Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams share their latest thoughts on how to build a great product.
Measuring the voice of the customer with Wootric’s Deepa Subramanian
May 23 • 26 min
This week our Director of Product Management, Paige Costello, talks with Deepa Subramanian, CEO of Wootric, about the critical points of the user experience that companies need to measure, how Wootric’s been able to apply machine learning to their…
The story behind building Product Tours
May 16 • 23 min
We recently launched Product Tours, a simple tool to help teams create great user onboarding experiences. But the story of how this product came about is anything but simple. In this episode, our Product Education lead Phil Byrne, Director of Product…
Scale #9 - The future of customer acquisition with HubSpot’s Meghan Keaney Anderson
May 9 • 30 min
The rise of the Big 3 - Amazon, Google and Facebook - means that the way we find and consume information is ever-changing. This has deep impact on the way people discover and make purchase decisions. For our final episode of Scale, we talk with HubSpot’s…
Scale #8 - How to kickstart billion dollar companies like Instacart and Instagram
May 2 • 31 min
From Instagram to Instacart, Bangaly Kaba’s seen what it takes to grow a billion dollar business. The Instacart VP of Growth explains how exponential business growth starts with a fundamental understanding of your customers and a patient approach to…
Intercom on Product – New series with Des Traynor and SVP of Product Paul Adams
Apr 29 • 22 min
In this new product-focused series, Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams discuss everything from drawing up a product roadmap to launching successful new features.
Scale #7 - The ugly side of growth
Apr 25 • 17 min
Growth has become, in essence, the primary measure of a startup’s success. But can you grow too fast? On this week’s episode of the Scale podcast, we asked Tara Bryant, SVP of Sales @pipedrive, how she manages the challenges of scaling. Throughout her…
Rick Nucci, CEO of Guru, on automation and the customer experience
Apr 22 • 33 min
This week, we’ve got a special bonus episode with Rick Nucci, who’s founded not just one, but two, successful companies, Boomi and Guru. He speaks with Intercom’s Kaitlin Pettersen about the direction of automation trends in the subscription industry, why…
Scale #6 - Should you disrupt or create a category? Lessons from Gainsight’s CMO Anthony Kennada.
Apr 18 • 19 min
Building a company is hard enough, but what if there’s no clear market to launch into or no incumbent to disrupt? That’s the situation Gainsight CMO Anthony Kennada found himself in when he joined the company that would become Gainsight in 2013. There was…
Scale #5 - How marketing helped Segment go from 6 months runway to a $1.5 billion dollar valuation
Apr 11 • 17 min
How marketing helped Segment go from 6 months runway to a $1.5 billion dollar valuation
Scale #4 - How to build a billion dollar sales team like Stripe
Apr 4 • 26 min
The fastest growing software companies in recent years all have something in common – they started with little to no sales team. But what they’ve also discovered is that viral growth will only get you so far. On this episode of Scale, we talked to Jeanne…
Scale #3 - What makes a world-class CMO in 2019? And the #1 reason CMOs fail
Mar 28 • 24 min
What makes a world-class CMO in 2019? And the #1 reason CMOs fail.
Scale #2 - How Atlassian built a $20 billion dollar company with no sales team
Mar 21 • 18 min
How Atlassian built a $20 billion dollar company with no sales team
Scale #1 - How to be customer centric in a high growth environment
Mar 14 • 19 min
Welcome to Scale, a brand new podcast from Inside Intercom. We’re going behind the scenes with today’s fastest growing companies to find out how they did it. Up first, we sat down with Leela Srinivasan, the CMO at Survey Monkey. Leela has seen hypergrowth…
User onboarding best practices with Samuel Hulick, Casey Winters, Joanna Wiebe, Scott Belsky and Shaun Clowes
Mar 7 • 29 min
This week, we’re revisiting one of our most popular episodes of the past year, and it’s all about user onboarding. For any business to grow, user onboarding must be top of mind. It’s the one thing all your users will do, and to be effective, it must…
HubSpot’s Kieran Flanagan on product-led growth
Feb 28 • 27 min
HubSpot’s VP of Marketing and Growth, Kieran Flanagan, speaks to Amanda Connolly about everything from how to determine when product-led growth is right for your company to measuring growth with your North Star metric.
Ryan Bonnici, G2.com CMO, on selling to educated users
Feb 21 • 30 min
Ryan Bonnici thinks the process of converting leads has gained a sleazy reputation in the B2B world. Hear what he thinks authentic selling looks like in an age when customers are more educated than ever and how brands can move from being transactional to…
Rachel Hepworth, Head of Growth Marketing at Slack
Feb 14 • 30 min
Startup growth is on our minds, so this week, we’re bringing back a popular episode from our archives: our interview with Rachel Hepworth who leads growth marketing at Slack. Her team oversees the full marketing funnel, from demand generation to product…
Coda’s Shishir Mehrotra on rethinking docs from scratch
Feb 7 • 36 min
Coda’s Shishir Mehrotra on rethinking docs from scratch
Understanding your ideal customers and how to sell to them
Jan 31 • 36 min
What gets you to your first $50 million is not what’s going to get you to $100 million. You’ve got to constantly review your ideal customer profile, positioning and sales strategies. In today’s episode, we’ll hear from leaders like Des Traynor, April…
Salesforce’s Mike Kreaden on how to build a platform to drive growth
Jan 24 • 28 min
Becoming a platform doesn’t happen overnight. Nobody knows this better than who Mike Kreaden who has spent close to 20 years building the Salesforce ecosystem. He joined the Inside Intercom podcast to discuss knowing when it’s the right time to become a…
Paul Adams, VP of Product, Intercom on avoiding the pendulum swing when problem-solving
Jan 17 • 29 min
As Intercom grew from 15 people to over 500, our VP of Product Paul Adams started to notice a pattern in the product and team issues he was dealing with. The pattern was this: You realize something’s broken, you try to fix it, you over-correct, and…
How bots, messengers and apps will define 2019 with Des Traynor, Paul Adams and Emmet Connolly
Jan 10 • 32 min
How bots, messengers and apps will define 2019 with Des Traynor, Paul Adams and Emmet Connolly
Des Traynor, Paul Adams and Emmet Connolly on 2018 product and design lessons
Jan 3 • 38 min
Intercom co-founder Des Traynor hosts a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what they’ve learned this year about scaling a product and a team. They talk about the fundamentals of a…
Sujan Patel on scaling growth with chatbots
Dec 20, 2018 • 30 min
Sujan Patel – a serial entrepreneur and industry leader – is no stranger to finding the cutting edge in growth. He sits down with Intercom’s Dustin Crawford to chat about the rise of chatbots, the most effective ways he’s seen them being used, and where…
Facebook Workplace’s Julien Codorniou on turning companies into communities
Dec 13, 2018 • 28 min
We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running a startup inside of Facebook, how they’re building a less disruptive communication platform, and how they’re reinventing the B2B sales and…
Ambient Strategy‘s April Dunford on what marketers get wrong about positioning
Dec 6, 2018 • 24 min
Ambient Strategy‘s April Dunford joins Intercom’s Geoffrey Keating at the SaaStock conference in Dublin to discuss the ins and outs of positioning your product, why you should avoid marketing pixie dust, and how to stand out in a crowded space
ProfitWell’s Patrick Campbell on the art and science of pricing
Nov 29, 2018 • 35 min
ProfitWell’s Patrick Campbell on the art and science of pricing
Matt Hodges on being Intercom’s first product marketer
Nov 22, 2018 • 25 min
Product marketing is about getting people to understand not just what you’re building, but why they should care about what you’re building. Matt joined Intercom in 2014 and immediately saw the need to tell a better Intercom story, one that captures…
Mongo DB’s Meagen Eisenberg on the must-have marketing tech stack
Nov 15, 2018 • 22 min
Mongo DB’s Meagen Eisenberg on the must-have marketing tech stack
Sabrina Gordon on growing customer support in a product-first company
Nov 8, 2018 • 15 min
When products change rapidly to keep up with an evolving market, how can customer support teams keep up? At the Inside Intercom World Tour last year, Intercom’s Customer Support Manager Sabrina Gordon shared best practices for keeping customers happy —…
David Skok on the metrics every SaaS company should be tracking
Nov 1, 2018 • 27 min
Matrix Partners’ David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today.
The myths of product market fit with Intercom’s Greg Davis
Oct 25, 2018 • 20 min
Many teams think product growth will come once they find product market fit. At the Intercom World Tour last year, Group Product Marketing Manager Greg Davis explained why product market fit wouldn’t protect you from encroaching competition or guarantee a…
SalesLoft’s Sydney Sloan on championing the customer experience
Oct 18, 2018 • 38 min
SalesLoft’s Sydney Sloan chats mapping the buyer’s journey, achieving customer bliss, and much more.
Rise of the bots
Oct 11, 2018 • 28 min
Chatbots have opened a new way for businesses to connect with their customers and automate workflows. We gathered best practices learned from past interviews with Lili Cheng, Ericka Hall, Fergal Reid and Steli Efti to understand how organizations can best…
Des Traynor’s lessons on scaling a team
Oct 4, 2018 • 26 min
It’s tempting to think that all problems with business growth can be solved with a better product or a better go-to-market strategy. But as Intercom has grown, we’ve come to see the truth in what business consultant Jerry Weinberg once said: “No matter…
Jake Knapp on redesigning the way we work
Sep 27, 2018 • 35 min
Jake is a renown UX designer and author best known for creating the design sprint process while he was at Google. In his latest book, Make Time, Jake and his coauthor John Zeratsky explain how the powerful framework behind design sprints can be applied to…
Sales and marketing alignment with Intercom’s Jeff Serlin and Brian Kotlyar
Sep 20, 2018 • 36 min
All’s well when revenue is growing up and to the right, but what happens when the business misses a sales target? That’s when sales and marketing fingerpointing takes place, and constructive partnership grinds to a halt. We brought Intercom’s Director of…
Brian Donohue, Director of Product Management at Intercom
Sep 13, 2018 • 24 min
Product-first thinking has been the north star for many teams when it comes to product development, but it comes with hidden traps as your organization grows — especially when it comes to marketing. Brian Donohue explains the stumbling blocks that…
How to tell your company story, with Intercom’s Jeff Gardner
Sep 6, 2018 • 20 min
When you’re starting up, your company story may be all that you’ve got to convince others that your product matters. At the Inside Intercom World Tour last year, our Head of Platform Partnerships, Jeff Gardner, broke down the elements of great…
GV’s Kate Aronowitz and Vanessa Cho on leading through design
Aug 30, 2018 • 29 min
As your company scales, the tactics and strategy that got you from A to B aren’t going to get you from B to C. GV Design Partners Kate Aronowitz and Vanessa Cho joined Intercom’s Director of Brand Design Stewart Scott-Curran in the studio to discuss why…
Design in interesting times with Intercom’s Emmet Connolly
Aug 23, 2018 • 29 min
Business growth unlocks all sorts of good things, but it also introduces increasing complexity. How can leaders manage complexity to keep it from negatively impacting their products and teams? Intercom’s Director of Product Design, Emmet Connolly,…
Nick Caldwell, VP of Engineering at Reddit
Aug 16, 2018 • 39 min
When he joined Reddit, VP of Engineering Nick Caldwell’s mandate was to grow the team from 35 people to 100. But he had no managers. In this episode, Nick talks with Darragh Curran, VP of Engineering at Intercom, about the hallmarks of excellent…
Lili Cheng, VP of AI and Research at Microsoft
Aug 9, 2018 • 30 min
For more than 20 years, Lili Cheng has been shaping the way we chat — first with Comic Chat, a graphical IRC built into Internet Explorer in the mid ’90s and now as Microsoft’s VP of AI and Research, where she oversees the companies Bot Framework. In…
Claire Vo, VP of Product Management at Optimizely
Aug 2, 2018 • 29 min
Every product manager knows the importance of running experiments. But as your company scales, managing hundreds of those experiments – and democratizing access to their learnings – becomes increasingly difficult. Claire Vo, VP of Product Management at…
Baremetrics’ Josh Pigford on launching – and pivoting – quickly
Jul 26, 2018 • 29 min
One of the hardest moments of Josh Pigford’s career came with the surprise news that his company, Baremetrics, had just six to eight weeks of runway left. In conversation with Adam Risman, he talks about how to use funding wisely to fuel company growth,…
Turning engineers into leaders with Jean Hsu and Edmond Lau
Jul 19, 2018 • 29 min
After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean Hsu and Edmond Lau are distilling their most valuable lessons into workshops and online courses through their company, Co Leadership. In conversation with Intercom’s Louis Bennett,…
Elad Gil on charting a path through hyper growth
Jul 12, 2018 • 31 min
Elad Gil has seen hyper growth from all angles. During his time at Google and Twitter, both companies grew headcount by 10x or more. He’s also invested in and advised Airbnb, Coinbase, Instacart, Square and Stripe, and has published a new book, the High…
Doug Landis, Growth Partner at Emergence Capital
Jul 5, 2018 • 30 min
Doug Landis, Growth Partner at Emergence Capital and former Chief Storyteller at Box, explains how craft a narrative that compels buyers into action, the three stories every salesperson needs to know, how to fix your pitch deck, and more.
Lessons in growth with Andrew Chen, Gina Gotthilf, Casey Winters and more
Jun 28, 2018 • 29 min
Meaningful growth is about connecting more people to the value of your product, so they become loyal, long-term, paying customers, who share it with others. Pulled from some of our favorite growth-focused conversations to date, Andrew Chen, Shaun Clowes,…
Max Altschuler, CEO at Sales Hacker
Jun 21, 2018 • 31 min
As CEO at Sales Hacker and a former sales leader at Udemy, Max Altschuler believes the best sales teams are those who can do more with less. So what makes a more efficient sales team? Max shares the strategies and processes he’s used to grow his…
Laura Klein on improving chemistry in product teams
Jun 14, 2018 • 30 min
Startup advisor and author of “Build Better Products” Laura Klein joins Intercom’s Adam Risman to share what product teams can learn from heist movies, how to align business goals with user needs, collaboration tips, and much more.
Sean Ellis, CEO at Growth Hackers
Jun 7, 2018 • 28 min
From finding a North Star Metric to experimenting across the full customer journey, Sean Ellis, founder and CEO at GrowthHackers and Dropbox’s first marketer, shares his formula for creating sustainable, long-term growth in a business.
Steli Efti, CEO at Close.io
May 31, 2018 • 31 min
Close.io CEO Steli Efti believes the key to success in sales is qualifying leads well. That means selling only to prospects you truly believe you can help, and in conversation with Intercom’s Adam Risman, Steli shares the do’s and don’ts of that…
Matt Sornson, Head of Growth Marketing at Clearbit
May 24, 2018 • 26 min
As the Head of Growth Marketing at Clearbit, a company that surfaces data to helps sales and marketing teams fuel growth, Matt Sornson knows data-driven growth inside and out. In conversation with Intercom’s Adam Risman, he explains the mistakes he sees…
Bob Moesta on unpacking customer motivations
May 17, 2018 • 34 min
Bob Moesta, President and CEO of The Re-Wired Group and a pioneer of the Jobs-to-be-Done framework, has helped develop more than 3,500 products and services. Intercom co-founder Des Traynor welcomes him back to the podcast to talk about how we can…
Andrew Chen, General Partner at Andreessen Horowitz
May 10, 2018 • 35 min
What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert Andrew Chen. Now a General Partner at Andreessen Horowitz, Andrew shares his latest thinking on viral growth, user…
Rohini Pandhi, Product Lead at Square
May 3, 2018 • 32 min
Rohini Pandhi has been a product manager at early-stage startups all the way up to publicly traded companies. Now a Product Lead at Square, Rohini sits down with Intercom Senior Product Manager Michelle Fitzpatrick to share her tips for staying close to…
Nir Eyal on designing healthy habits
Apr 26, 2018 • 29 min
Nir Eyal’s best-selling book “Hooked” explores how to design habit-forming products. In conversation with Intercom’s Adam Risman, he explains how to create healthy habits, how to avoid bad ones, and what questions thoughtful product designers should be…
How to run less software, featuring Intercom’s Rich Archbold
Apr 19, 2018 • 30 min
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software push against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst…
Zack Onisko, CEO at Dribbble
Apr 12, 2018 • 23 min
As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: growing a gated product. In this conversation with Intercom Director of Brand Design Stewart Scott-Curran, Zack…
Gina Gotthilf, former VP of Marketing and Growth at Duolingo
Apr 5, 2018 • 30 min
As VP of Marketing and Growth at Duolingo, Gina Gotthilf played a key role in getting the app to more than 200 million users. And these aren’t just signups who’ve gone dark; Duolingo users complete 7 billion lessons each month. In a chat with Intercom’s…
Eric Siu, CEO at Single Grain
Mar 29, 2018 • 30 min
Eric Siu has helped some of the biggest brands in tech, including Amazon, Lyft, Intuit and Salesforce, grow their revenue. Also the host of two podcasts – Marketing School and Growth Everywhere – using content to nurture and ultimately convert leads is…
Brian Rothenberg, VP and GM at Eventbrite
Mar 22, 2018 • 31 min
Five years ago Brian Rothenberg joined Eventbrite to start its cross-functional growth team. Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform. In conversation with Intercom’s Adam Risman,…
Will Larson, Foundation Engineering at Stripe
Mar 15, 2018 • 27 min
Will Larson has managed infrastructure teams for some of the biggest names in software. Today, he’s leading Foundation Engineering at Stripe, where his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. In…
Dan Swift, CEO at Empire Selling
Mar 8, 2018 • 28 min
As a former sales leader at LinkedIn and Sprinklr, Dan Swift has been up close and personal with driving high growth. Today with his company Empire Selling, Dan’s helping B2B companies grow revenue and deepen customer relationships through digital and…
Joel Califa, Senior Product Designer at GitHub
Mar 1, 2018 • 30 min
A product designer at a growing company has two key constituents: their users and their business. In his recent post “Subverted Design”, GitHub Senior Product Designer Joel Califa reminds us that if we gear too far to toward the latter, we can lose sight…
Lessons in user onboarding with Samuel Hulick, Casey Winters, Joanna Wiebe, Scott Belsky and Shaun Clowes
Feb 22, 2018 • 29 min
For any business to grow, user onboarding must be top of mind. It’s the one thing all your users will do, and to be effective, it must evolve alongside your business. Pulled from some of our favorite onboarding conversations to date, Casey Winters, Joanna…
Erika Hall, Mule Design
Feb 15, 2018 • 32 min
Erika Hall, co-founder of Mule Design, returns to the Inside Intercom podcast fresh from authoring a new book, Conversational Design. As voice and chat interfaces mature, she discusses the connection between human conversation how designers should think…
Exploring design systems with Rune Madsen
Feb 8, 2018 • 33 min
In his 2017 keynote talk, “The User Experience of Design Systems”, veteran designer, artist and educator Rune Madsen dissected not only the benefits of design systems, but also the overlooked negative consequences he sees in terms of how they’re being…
Rachel Hepworth, Head of Growth Marketing at Slack
Feb 1, 2018 • 30 min
In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. That company, of course, is Slack, and in this…
Siqi Chen, former VP of Growth at Postmates
Jan 25, 2018 • 29 min
In the first of a series of conversations with today’s leading growth practitioners, we sit down with Siqi Chen, the former VP of Growth at Postmates. Siqi advocated for and founded the growth team at Postmates, and here he explains where his team found…
Jean Hsu, engineering leadership coach
Jan 18, 2018 • 30 min
Following engineering stints at Google, Pulse and Medium – as both an IC and tech lead – Jean Hsu stepped away from the codebase to help coach others on how to navigate their own transition into management. In conversation with Intercom’s Adam Risman,…
Lessons in marketing: Des Traynor, Kristina Halvorson, Sujan Patel, Joanna Wiebe and more
Jan 11, 2018 • 37 min
From where to make your first marketing hire (and where they should get started) to when and how to use tactics like content or demand generation, we look back at our favorite marketing lessons and insights from past episodes. Guests include Des Traynor,…
Talking 2018 product trends with Des Traynor, Paul Adams and Emmet Connolly
Jan 4, 2018 • 36 min
How will trends like voice UI, augmented reality and AI push product builders in 2018? Co-founder Des Traynor, VP of Product Paul Adams and Director of Product Design Emmet Connolly break down the buzzwords, discuss new roles the industry will hire for…
Hana Abaza, Head of Marketing at Shopify Plus
Dec 28, 2017 • 31 min
Hana Abaza, Head of Marketing at Shopify, explains how to improve collaboration between sales and marketing teams, why you can’t view the marketing funnel as a linear process, the value of marketing operations, and much more.
2017 lessons learned with Des Traynor, Paul Adams and Emmet Connolly
Dec 21, 2017 • 31 min
How did 2017 change the way we build product at Intercom? Co-founder Des Traynor chats with VP of Product Paul Adams and Director of Product Design Emmet Connolly about what each learned in the past year – including how shipping nearly 150 customer-facing…
Melody Koh, Venture Partner at NextView Ventures
Dec 14, 2017 • 28 min
Melody Koh was the very first product hire and Head of Product at Blue Apron, where she helped grow its customer base and revenue 25x in 3.5 years. Now with NextView Ventures, she joins Intercom co-founder Des Traynor to share her lessons learned on…
Fergal Reid, Machine Learning Strategist at Intercom
Dec 7, 2017 • 32 min
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better products. Fergal Reid, machine learning strategist at Intercom, chats with Des Traynor about what we can expect from this…
Jenna Crane, Product Marketing Lead at Dropbox Paper
Nov 30, 2017 • 24 min
Whether you’re at a brand-new startup, or launching a fresh offering under the umbrella of a name brand, you only get one chance to make a first impression with your product. Jenna Crane, product marketing lead for Dropbox Paper, shares why alignment with…
Megan Sheridan, Manager of Events at Intercom
Nov 22, 2017 • 28 min
In 2017 the Inside Intercom World Tour visited 10 cities with 12 speakers, each sharing the toughest lessons they’ve learned in the six-plus years of building Intercom. Megan Sheridan, our Manager of Events, takes us behind the scenes and explains why…
Shaun Clowes, VP of Product Management at Metromile
Nov 16, 2017 • 29 min
Shaun Clowes, VP of Product Management at Metromile and former Head of Growth at Atlassian, believes meaningful growth is fundamentally a product-related exercise. In this episode, he explains why activation is an ongoing challenge, shares his most…
Wade Foster, co-founder and CEO at Zapier
Nov 9, 2017 • 27 min
Founded only six years ago in a small Midwestern college town, Zapier has built not only a workplace automation tool that connects with more than 800 apps, but also a profitable business. Co-founder and CEO Wade Foster explains how to market what appears…
Sujan Patel, growth marketer and co-founder of Web Profits
Nov 2, 2017 • 29 min
Sujan Patel, founder of the growth marketing agency Web Profits, has led digital marketing strategy for Salesforce, Mint, Intuit, Expedia, LinkedIn, Zillow and more. In this chat with Intercom’s Adam Risman, he breaks down when a startup is ready for…
Joanna Wiebe, co-founder at Copy Hackers
Oct 26, 2017 • 32 min
As the co-founder of Copy Hackers, Joanna Wiebe is on a mission to help startups use writing as a tool to grow their business. In this chat with Intercom’s Geoffrey Keating she explains the biggest mistakes she sees startups making with their email…
Jackie Bavaro, Head of Product Management at Asana
Oct 19, 2017 • 29 min
Before Asana was a publicly available product, Jackie Bavaro was guiding the company’s product decisions behind the scenes as its first product manager. In this chat with Intercom Director of Product Management Brian Donohue, she shares the way her…
Designing human experiences - an audio essay from James Buckhouse
Oct 12, 2017 • 13 min
James Buckhouse, Founder of the Sequoia Creative Lab, shares this short story to inspire and remind us all that we’re never just designing pixels or features or new user flows. We’re designing complements to the human condition, and in the process,…
Ryan Hoover, Founder at Product Hunt
Oct 5, 2017 • 29 min
In 2013 Ryan Hoover founded Product Hunt, a community of product enthusiasts who share and discover new products every day. In this interview with Intercom’s Adam Risman, Ryan talks about his journey from product management to founder, scaling a community…
Krithika Muthukumar, Product Marketing at Stripe
Sep 28, 2017 • 29 min
As Stripe’s first marketing hire four years ago, Krithika Muthukumar spanned anything from positioning and branding to developer campaigns, product launches to writing copy. In this interview with Intercom’s Adam Risman, Krithika shares how the marketing…
John Barrows, sales trainer for fast-growing software companies
Sep 21, 2017 • 27 min
John Barrows is a sales trainer and consultant whose client list includes Dropbox, LinkedIn, Twilio, Salesforce, Bitly, New Relic and yes, even Intercom. In this chat with Intercom VP of Sales LB Harvey, John explains when a startup is ready for a…
Emmet Connolly, Director of Product Design at Intercom
Sep 7, 2017 • 27 min
Following an eight-year run at Google, where he designed Google Flights and co-founded Android Wear, Emmet Connolly joined Intercom as Director of Product Design in October 2014. In this chat with Intercom’s John Collins, Emmet shares how he’s evolved the…
Dom Price, Head of R&D and Work Futurist at Atlassian
Aug 31, 2017 • 32 min
As Head of R&D and Work Futurist at Atlassian, Dom Price travels the world studying how Atlassian teams work, and visiting with outside teams across industries to share insights, with the aim of keeping teams autonomous, innovative and nimble. In this…
Casey Winters, Growth Advisor in Residence at Greylock Partners
Aug 24, 2017 • 32 min
Before advising startups at Greylock Partners, Casey Winters played a prominent role in shaping the successful growth strategies at Pinterest and Grubhub. In a chat with Intercom’s Adam Risman, he explains when a startup is ready for a dedicated growth…
Michael Margolis, UX Research Partner at GV
Aug 17, 2017 • 28 min
As perhaps the only UX researcher on staff at a VC fund, Michael Margolis is parachuting into startups year-round to help them better understand their users. In this chat with Intercom Director of Research Sian Townsend, Michael walks us through his…
Kristina Halvorson, founder and CEO at Brain Traffic
Aug 10, 2017 • 29 min
As the author of “Content Strategy for the Web” and founder of the content consultancy Brain Traffic, Kristina Halvorson has built her career around connecting with audiences and users and spurring them to action. In this chat with Intercom managing…
James Buckhouse, Founder at Sequoia Creative Lab
Jul 27, 2017 • 28 min
James Buckhouse spent nearly a decade as an animator at Dreamworks, helping craft the Shrek and Madagascar franchises. Today he’s the founder of the Sequoia Creative Lab, where his team applies story-driven design to products and experiences for Sequoia…
Karen Church, Senior Manager of Product Analytics at Intercom
Jul 20, 2017 • 29 min
Karen Church joined Intercom from Yahoo in January 2016. Her mission: create and lead a cross-functional team of data analysts, data scientists and data engineers. In this conversation with Intercom editor Geoffrey Keating, she explains the metrics the…
Jason Calacanis talks angel investing
Jul 13, 2017 • 35 min
Jason Calacanis is one of the most successful angel investors in Silicon Valley and was one of the very first in the door at Uber, Thumbtack, Robinhood and Wealthfront. In this conversation with Intercom’s Des Traynor, Jason explains the qualities he…
Jeetu Patel, SVP of Platform at Box
Jul 6, 2017 • 25 min
In less than two years, Jeetu Patel has taken Box Platform from a mere idea to an open platform with more than 175 partners building Box content management into their own products. In this episode, Jeetu explains how startups today can repeat Box’s…
Charity Majors, co-founder at Honeycomb
Jun 29, 2017 • 30 min
In this chat with Intercom software engineer Ingrid Epure, Honeycomb co-founder and veteran infrastructure engineer Charity Majors explains when your startup actually needs a dedicated ops team, why engineers need to get comfortable with failure, the role…
The transition from startup to scale-up, with Joe Haslam
Jun 22, 2017 • 25 min
Joe Haslam, a startup founder and professor at IE Business School with a focus on how to scale companies, breaks down the common pitfalls cause premature scaling, paths to growth outside the Silicon Valley norm, the pros and cons of getting big, and much…
Martin Eriksson, co-founder at Mind the Product
Jun 15, 2017 • 26 min
With his new book, Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams, hot off the press, Martin Eriksson chats with Intercom’s Adam Risman about what skills define successful product leaders, how startups…
Marc Hedlund, CEO at Skyliner
Jun 8, 2017 • 34 min
Skyliner co-founder and former Stripe and Etsy VP Marc Hedlund opens up about what he’s learned from past startups, lessons in engineering management, how to begin correcting tech’s diversity problems, and more.
Amy Thibodeau, Content Strategy Lead at Shopify
Jun 1, 2017 • 32 min
How do you better help new users understand what actions to take within your product? Amy Thibodeau, Content Strategy Lead at Shopify, explains how interface content done well can nudge users to success – and when crafted poorly can lead to frustrating,…
Mike Monteiro, co-founder at Mule Design
May 25, 2017 • 27 min
Mike Monteiro is the co-founder and design director of Mule Design and speaks frequently and passionately about both craft and business. In this conversation with Intercom’s Stewart Scott-Curran, Mike explains the responsibilities designers have to their…
Ali Rayl, Head of Global Customer Experience at Slack
May 18, 2017 • 28 min
In February 2013, Slack had no product, no customers and only 8 employees. One of those employees was Ali Rayl, who was tasked with creating the company’s customer support experience. Today her team supports more than 5 million daily active users. In a…
John Saito, UX Writer at Dropbox
May 11, 2017 • 25 min
It’s often said that good product design is simple, and supporting all of the pixels and interactions we create are the simplest element of all, words. John Saito, UX writer at Dropbox and previously the very first UX writer at YouTube, explains how to…
Kim Scott, author of Radical Candor
May 4, 2017 • 34 min
Nothing will drain your startup’s talent pool faster than a bad manager. So what makes for a good one? Kim Scott, author of the bestselling book Radical Candor: Be a kickass boss without losing your humanity, explains how to create a culture of giving and…
Andrew Ofstad, co-founder at Airtable
Apr 27, 2017 • 30 min
How can product makers offer more functionality without making it harder for users to be successful? Andrew Ofstad, co-founder and Chief Product Officer at Airtable and former product manager at Google, explains why complexity slowly creeps in, how his…
Des Traynor, co-founder at Intercom
Apr 20, 2017 • 30 min
Des Traynor, co-founder and chief strategy officer at Intercom, recounts lessons and stories from the early days of the company and explains how they apply to those who are navigating early-stage startup life today.
Golden Krishna, Design Strategist at Google
Apr 6, 2017 • 31 min
Golden Krishna, author of The Best Interface is No Interface and a design strategist at Google, explains the trap of screen-centric thinking, what hardware can teach us about software design, and much more.
Edmond Lau, Engineer at Quip
Mar 30, 2017 • 28 min
Edmond Lau, author of The Effective Engineer and a leader on Quip’s user growth and engagement team, shares how engineers can make a greater impact, avoiding the layers of product and organizational complexity that often block them, strategies for…
Monal Chokshi, Head of UX Research at Lyft
Mar 23, 2017 • 32 min
Monal Chokshi was hired as Lyft’s first dedicated researcher and tasked with building out the ridesharing company’s UX research team and culture – something she’d done successfully before at SoundCloud and Intuit. She shares how researchers can prove…
Scaling product management with Intercom’s Colin Bentley and Brian Donohue
Mar 16, 2017 • 34 min
Colin Bentley and Brian Donohue, Group Product Managers at Intercom and two of our first product hires, reflect on how their roles have changed at scale, what they’ve done to stay close to customers, learning to work with marketing and much more.
Everett Katigbak, Designer at Stripe
Mar 9, 2017 • 25 min
Everett Katigbak has played a key role in shaping the brands of Stripe, Facebook and Pinterest. In this chat with Intercom’s Stewart Scott-Curran, he shares how brand design can support product and spread culture, the story behind Facebook’s Analog…
Scott Belsky, Venture Partner at Benchmark Capital
Feb 23, 2017 • 24 min
If your product is going to grow, new users need to find success with it, fast. Behance co-founder and Benchmark Capital venture partner Scott Belsky explains how to design your product’s first mile, and much more.
Janna Bastow, Co-Founder, Mind the Product
Feb 16, 2017 • 22 min
Janna Bastow, Co-Founder of Mind the Product and ProdPad, talks with Intercom’s Adam Risman about how to build and scale product roadmaps, say no to feature requests and much more.
Jeff Gardner, Director of Customer Support at Intercom
Feb 9, 2017 • 25 min
Nearly five years ago Jeff Gardner became Intercom’s first customer support hire. Today he manages a team of 50+, who are handling more than 25,000 customer conversations a month. In a chat with Intercom’s Adam Risman, he explains how to keep your…
Bridget Harris, CEO at YouCanBook.me
Feb 2, 2017 • 31 min
Long before becoming a successful startup founder, Bridget Harris could be found busking Celtic Folk in London. In a conversation with Intercom’s John Collins, she explains how her busking days shaped the way she runs YouCanBook.me, why she opted to…
Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more
Jan 26, 2017 • 33 min
From pinpointing the Job-to-be-Done to creating successful users and knowing when it’s time to rebuild a product, we look back at our favorite lessons and insights from past episodes. Guests include Julie Zhuo, Jason Fried, Matt Hodges, Michael Pryor,…
Tina Roth Eisenberg, Founder, Creative Mornings
Jan 19, 2017 • 27 min
Tina Roth Eisenberg, author of the Swiss Miss design blog and founder of Creative Mornings, TeuxDeux and Tattly, shares her tips for turning side projects into startups, why every founder must get a handle on sales, and how community can raise your…
Lucy Allen, General Manager and Head of Bay Area at Edelman
Jan 12, 2017 • 26 min
Lucy Allen has spent the past two decades working with technology companies of all sizes – from young startups to the likes of SAP and Adobe – to build their profile and share their stories. Here, she chats with Intercom’s Jennifer Kutz about how to find…
Talking product with Intercom’s Des Traynor, Paul Adams and Emmet Connolly
Jan 5, 2017 • 35 min
Des Traynor sits down with Paul Adams, VP of Product, and Emmet Connolly, Director of Product Design, to discuss the biggest trends of the past year, including bots, conversational commerce, and voice UIs, as well as where product is headed in 2017.
Maria Giudice, VP of Experience Design at Autodesk
Dec 15, 2016 • 30 min
Maria Giudice, VP of Experience Design at Autodesk, talks to Intercom’s Adam Risman about how to create an experience-centered culture, why everyone in your company needs exposure to customers, tackling guerrilla research, and much more.
Daniel Burka, Design Partner at GV
Dec 8, 2016 • 28 min
Daniel Burka has spent his career at the intersection of design and business leadership. He’s currently a design partner at GV (formerly Google Ventures) and spent the prior decade-plus helping technology companies with product design. Here, Daniel…
Hugh Durkin, Senior Product Manager at Intercom
Dec 1, 2016 • 22 min
Intercom Senior Product Manager Hugh Durkin chats with John Collins about why browsers – not apps – are the future of mobile consumption, what shopping centers and fast-food chains can teach us about building better software platforms, and much more.
Aarron Walter, VP of Design Education at InVision
Nov 17, 2016 • 25 min
Aarron Walter knows plenty about scaling a design team and culture. Before joining InVision as VP of Design Education, he started the experience design team at MailChimp. In this episode, Aarron chats with Intercom’s Adam Risman about hiring for soft…
Chase Clemons, Support Pro at Basecamp
Nov 10, 2016 • 33 min
Chase Clemons, Support Pro at Basecamp and host of the Support Ops podcast, talks with Intercom’s Adam Risman about keeping your support team happy, eliminating knowledge silos, and why self-serve help content can’t be an afterthought.
Lara Hogan, Engineering Director at Etsy
Nov 2, 2016 • 23 min
Lara Hogan, Director of Engineering at Etsy, talks to Intercom’s Geoffrey Keating about managing with empathy, tech’s diversity problem, and her new book, Demystifying Public Speaking.
Elizabeth McGuane, Content Strategy Lead At Intercom
Oct 27, 2016 • 27 min
Intercom’s Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product building. Elizabeth’s role is all about using language, tone and mental models to create better experiences for our customers.
Jeff Vincent, Product At Wistia
Oct 20, 2016 • 31 min
Jeff Vincent works on the product team at Wistia, the video platform for business, but formerly ran their customer support operation. The common thread is a focus on solving customer problems. He chats to Intercom’s Director of Customer Support, Jeff…
Jared Spool, Founder Of User Interface Engineering
Oct 13, 2016 • 31 min
User Interface Engineering founder Jared Spool chats with Intercom’s Des Traynor about his new design school, Center Centre. Jared shares why recent design graduates struggle in the workplace and what the Center Centre curriculum is doing differently.…
Elizabeth Yin, Partner at 500 Startups
Oct 6, 2016 • 23 min
Tasked with running 500 Startups’ Mountain View accelerator, Elizabeth Yin is helping some of tomorrow’s most exciting startups get off the ground. In this conversation with Intercom Managing Editor John Collins, Elizabeth explains the difficulties of…
Ilya Fushman, General Partner at Index Ventures
Sep 29, 2016 • 33 min
As a General Partner at Index Ventures and the former Head of Product at Dropbox, Ilya Fushman knows plenty about how to scale your product and the challenges your team will face along the way. He shares his lessons learned on product roadmaps, building…
Samuel Hulick, Founder, UserOnboard
Sep 22, 2016 • 32 min
Onboarding isn’t a metric, it’s an outcome – successful users. And it’s crucial to your product’s survival. UserOnboard founder Samuel Hulick explains how to set users up for success, why your onboarding is always evolving, where to find inspiration…
Darragh Curran, VP of Engineering at Intercom
Sep 15, 2016 • 30 min
Shipping is your company’s heartbeat, and at Intercom we’re shipping code to production more than 100 times a day. Intercom VP of Engineering, Darragh Curran, talks with Co-Founder Des Traynor about how he’s scaled the engineering team and culture behind…
Michael Pryor, CEO at Trello
Sep 1, 2016 • 34 min
Trello CEO and Fog Creek Software Co-Founder Michael Pryor talks with Intercom’s Des Traynor about how to build and scale a mass-market software product. Their chat covers the ways Fog Creek’s previous products informed Trello, prioritizing feature…
Val Head, Interface Animation Designer
Aug 25, 2016 • 29 min
Intercom Director of Product Design Emmet Connolly chats with web and UI animation specialist Val Head. Val discusses designing animation for web vs mobile, the importance of establishing motion guidelines for your brand, where designers can get started…
Hunter Walk, Partner at Homebrew
Aug 18, 2016 • 36 min
In a conversation with Intercom Content Marketing Manager Adam Risman, Hunter Walk reflects on his lessons learned as Director of Product Management at YouTube. He shares why empathy and prioritization are key for a product manager’s success, and also…
Erika Hall, Director of Strategy at Mule Design
Aug 5, 2016 • 35 min
Intercom Director of Brand Design Stewart Scott-Curran sits down with Erika Hall, Co-Founder and Director of Strategy at Mule Design. They chat about the importance of language in design, the role of trust in a client-designer relationship, why research…
Seattle Startup Panel, Inside Intercom World Tour
Jul 28, 2016 • 23 min
At the Seattle stop of the Inside Intercom World Tour, Intercom content marketing manager Adam Risman hosts a panel of founders from local startups. They talk finding an underserved market, fighting feature bloat, competition, and more. Panelists include…
Matt Hodges, Senior Director of Marketing at Intercom
Jul 19, 2016 • 32 min
Matt Hodges, Intercom’s first marketer, shares how Job-to-be-Done can shape your product’s story, his strategy for prioritizing marketing efforts in SaaS, tips for scaling a marketing team, and much more.
Toronto Startup Panel, Inside Intercom World Tour
Jul 12, 2016 • 22 min
At the Toronto stop of the Inside Intercom World Tour, Intercom content marketing manager Adam Risman hosts a panel of leaders from area startups. They talk competition, JTBD, growth, and more. Panelists include Caterina Rizzi, co-founder and CCO at…
Jason Fried, CEO at Basecamp
Jul 1, 2016 • 34 min
Intercom co-founder and chief strategy officer Des Traynor chats with Basecamp co-founder and CEO Jason Fried. Jason explains when to rebuild a successful product, why chat software in the workplace has gone overboard, what makes Basecamp’s work culture…
Boston Startup Panel, Inside Intercom World Tour
Jun 23, 2016 • 25 min
At the Boston stop of the Inside Intercom World Tour, managing editor John Collins hosts a panel of leaders from local startups. It’s all about how to start and scale a successful product. Panelists include Eli Rosen, VP of Customers Success at Dispatch;…
New York Startup Panel, Inside Intercom World Tour
Jun 16, 2016 • 25 min
At the New York stop of the Inside Intercom World Tour, Forbes Senior Editor, Steve Bertoni, hosts a panel of local startup founders. The chat is all about what makes great product, and panelists include Lindsay Boyajian, CMO at Augment; Mike Boufford, VP…
Julie Zhuo, VP of Product Design at Facebook
Jun 9, 2016 • 33 min
Julie Zhuo chats with Intercom content marketing manager Adam Risman about what makes great product design, establishing early design principles, team building, and much more. Plus, Intercom director of product design Emmet Connolly talks about his…
Paris Startup Panel, Inside Intercom World Tour
Jun 2, 2016 • 20 min
At the Paris stop of the Inside Intercom World Tour, managing editor John Collins hosts a panel of local startup founders. The chat is all about what makes great product, and panelists include Jean-François Chianetta, co-founder and CEO at Augment; Julien…
Poornima Vijayshanker, Founder At Femgineer
May 25, 2016 • 35 min
Poornima Vijayshanker is the founder of Femgineer, an education startup helping tech professionals advance their careers and build great product, while promoting inclusivity in the industry. In this episode, she chats with Intercom content marketing…
London Startup Panel, Inside Intercom World Tour
May 18, 2016 • 22 min
Intercom managing editor John Collins hosts a panel of London-based startups at the first stop of the Inside Intercom World Tour. It’s a lively discussion about what makes great product, and panelists include Bridget Harris, CEO and co-founder of You Can…
Bob Moesta, President At The Re-Wired Group
May 12, 2016 • 39 min
Intercom co-founder Des Traynor takes a deep dive into the Jobs-to-be-Done framework for innovation with Bob Moesta, President and CEO at The Re-Wired Group. Bob is a principal architect of JTBD and has had a hand in developing more than 3,500 products in…
Andy Budd, CEO At Clearleft
Apr 28, 2016 • 32 min
Intercom co-founder Des Traynor chats with Clearleft CEO and design thought leader Andy Budd. Andy explains why young startups tend to prioritize development over design, the role designers will play in the new world of voice and chat-based UIs, and much…
Sarah Hatter, Founder & CEO At CoSupport
Apr 14, 2016 • 35 min
Intercom customer support lead Sabrina Gordon chats with CoSupport founder and Elevate Summit host Sarah Hatter. Sarah shares how the world of customer support is evolving, how to build and scale an empathetic support culture, why great support improves…
Tomasz Tunguz, Partner at Redpoint Ventures
Mar 28, 2016 • 30 min
Intercom co-founder and chief strategy officer Des Traynor chats with venture capitalist Tomasz Tunguz about what he looks for in a potential SaaS investment, the recent startup funding squeeze, and more.
Riley Newman, Head Of Data Science At Airbnb
Mar 17, 2016 • 27 min
Intercom content marketing manager Adam Risman talks with Riley Newman about the importance of early data investment for startups, making data accessible at scale, and why data is “the voice of the customer.”
Chris Messina, Developer Experience Lead at Uber
Feb 23, 2016 • 36 min
Intercom content marketing manager Adam Risman chats with Chris Messina about how conversational commerce – a new trend at the intersection of AI, bots, brands and messaging – is fundamentally changing the way we design, acquire and use apps.
Mike Davidson, Former VP of Design At Twitter
Feb 11, 2016 • 47 min
Emmet Connolly, Intercom Director of Product Design, talks to Mike Davidson about a range of design topics, including the design process behind Twitter’s Moments, what to look for when hiring designers, and what the future of a Tweet might look like. The…
Karen McGrane, Managing Partner, Bond Art + Science
Jan 28, 2016 • 37 min
Intercom’s Elizabeth McGuane sits down with Karen McGrane to discuss when startups should start thinking about content strategy, how to communicate your brand within a product, and why you should stop thinking in pages.
Paul Adams, VP of Product at Intercom
Jan 5, 2016 • 43 min
Des Traynor, Intercom co-founder, and Paul Adams chat about the principles and practices he brought to Intercom from Facebook and Google, how and why he developed a 666 roadmap for the company, and what startups should be focusing on in this coming year.
Tony Ulwick, founder of innovation consulting firm Strategyn
Dec 8, 2015 • 46 min
Intercom co-founder Des Traynor talks to Tony Ulwick, the inventor of outcome-driven innovation and a decades-long champion of jobs-to-be-done as a method for product design.
Ann Handley, Chief Content Marketing Officer at MarketingProfs
Nov 26, 2015 • 27 min
Intercom content marketing manager, Sara Yin, talks to Anne Handley, about why great content needs goals and metrics, and where the opportunities lie for content marketers.
Intercom Live - Panel Discussion On Raising Capital
Nov 11, 2015 • 44 min
Recorded live at the Intercom on Capital event, Ethan Kurzweil, Mamood Hamid and Intercom CEO, Eoghan McCabe, talk about all things investment in a discussion led by Kathleen Estreich. They talk about the current landscape of high valuations, the…
Intercom Live: Ethan Kurzweil, Partner at Bessemer Venture Partners
Nov 2, 2015 • 15 min
Recorded live at the Intercom on Capital event, Intercom CEO, Eoghan McCabe, talks to Ethan Kurzweil, Partner at Bessemer Venture Partners. Their conversation ranges from what VCs are looking for in their investments, to the effects of volatile public…
Intercom Live: Mamoon Hamid, Partner & Co-Founder at SocialCapital
Oct 27, 2015 • 17 min
Recorded live at the Intercom on Capital event, Intercom CEO, Eoghan McCabe, talks to Mamoon Hamid, partner and co-founder at SocialCapital. They talk about raising capital, what Mamoon looks for in investments, and the future of venture capital.
Brian Balfour, VP of Growth at HubSpot
Oct 12, 2015 • 33 min
Des Traynor, Intercom co-founder, and Brian Balfour chat about what jobs growth teams should focus on and how to create a foundation for meaningful, long-term growth.
Margaret Gould Stewart, Director of Product Design at Facebook
Sep 23, 2015 • 41 min
Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics of business software and the importance of diversity on design teams.
Jay Simons, President at Atlassian
Aug 19, 2015 • 39 min
Intercom senior marketing director Matt Hodges talks to Jay Simons about SaaS marketing, scaling a marketing team, and selling without a sales team.
Braden Kowitz, Design Partner at Google Ventures
Jul 6, 2015 • 39 min
Intercom co-founder Des Traynor talks to Braden Kowitz about Google Ventures work with startups, the process of design sprints, sketching and prototyping, and the future of product design.
Peter Merholz, Senior Director of Design with Jawbone
May 16, 2015 • 47 min
Intercom co-founder Des Traynor talks to Peter Merholz, Senior Director of Design with Jawbone, previously VP of Global Design at Groupon and co-founder of design agency Adaptive Path.