Remarkable Results Radio Podcast

Remarkable Results Radio Podcast

remarkableresults.biz
Automotive Aftermarket Success Stories
FTR 003: Chris Cloutier on Taking Ownership | Training | Technology
Jul 23 • 8 min
For The Record. Chris Cloutier: Take Ownership As A Leader, Set The Standard For Training In Your Business And Embrace Tech Because It Isn’t Going Away.
RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry
Jul 20 • 56 min
Improving The Level Of Professionalism Within The Aftermarket Industry Matt Fanslow is an expert Diagnostic Technician and Shop Manager at Riverside Automotive, Redwing, Minnesota. He specializes in diagnosing automotive failures and is very well versed…
FTR 002: Ron Ipach – Email is Destroying Your Business
Jul 19 • 9 min
For The Record. Ron Ipach says that email is destroying your business.
FTR 001: G Jerry Truglia on Training, Labor Rates, Tech Shortage & Standards
Jul 19 • 14 min
Find out what does J Gerry Truglia thinks about Training, Standards and Labor Rates.
FTR 000: For The Record Overview & Purpose
Jul 19 • 4 min
Introducing For The Record, a platform for every aftermarket professional to say what is on their mind. The goal will be to make ‘For The Record’ a platform that will challenge, stretch thinking, roll over the status quo, present new ideas, and change…
THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.
Jul 18 • 50 min
Improving Your Soft Skills. How to Lead and Spread a Positive Vibe. Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A soft skills inventory can be active…
RR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and Light
Jul 17 • 48 min
The Importance of Soap-Paint-Light Leon Martin started his shop on a 60x40 oat-field, in a community with a population no less than 2,200. He started it with pure guts and determination despite detractors that told him that he can’t do it. When Auto Tech…
RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre
Jul 13 • 61 min
Technician or Diagnostician, What’s the difference? Technician Roundtable episode with Brin Kline, Tanner Brandt, and Pedro De La Torre share their passion for their craft and talk scheduling and selling diagnostics. We get into apprenticeship/mentorship…
THA 075: Am I ready For My Second Branch?
Jul 11 • 41 min
Is there another branch location in your plans. Have you ever thought of growing your brand into other communities? There is an art and science to intelligent growth. According to this Academy panel, it is not an easy task. You can choose an acquisition…
RR 343: Shop Talk: John Constantin, Mike Shultz, and Jim Fleischman
Jul 10 • 44 min
Shop Talk: Time Management and Digital Inspections Shop talk with three shop owners; John Constantin, Jim Fleishman and Mike Schultz talk time management and digital inspections. Systems for time management will either make our lives easier or without…
RR 342: Brandon Steckler – Diagnostician, Trainer, Writer
Jul 6 • 49 min
Diagnostician, Trainer and Writer. Learn What Inspires Brandon Steckler to Be the Best. Brandon Steckler is a working diagnostician, writer and trainer. He loves to help maintain and improve the level of professionalism among today’s diagnosticians. His…
THA 074: Can David Beat Goliath?
Jul 4 • 45 min
Can David Beat Goliath? The Academy panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like … complacent, too structured,…
RR 341: Mark Bergasse, Carlo Sabucco, Glenn Colling, Todd Sarson. Friends First-Competitors Second.
Jul 3 • 53 min
Friends To The Rescue. Mark Bergasse from Marks Auto Service in Oakville, ON, had a life-changing medical condition. A heart attack that precipitated a quadruple bypass. His wife Sandy called their friends Glenn Colling of Eastside Auto Service, Todd…
RR 340: Seth Thorson Creates $25,000 Scholarship Endowment
Jun 29 • 30 min
Ready To Create Your Own Scholarship Endowment for Automotive Tech Students? Seth Thorson from Eurotech Auto Service, New Brighton, MN, has specialized in the service of European automobiles since 1999. Seth made a bold move this year and created a…
THA 073: Your Turning Point: The PIVOT(s) That Improved Your Business
Jun 27 • 57 min
Your Turning Point: The pivot that improved your business. Have you ever thought about a big event that you could call a life pivot? A circumstance that made a change in your life or your business? Many of us can claim distinction to some monumental…
RR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket Professionals
Jun 26 • 55 min
Geek Talk 2.0 Part 1 - Cloud-Based Systems, RansomWare and More Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care,…
RR 338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow
Jun 22 • 53 min
A Wide-Open Discussion from Three Aftermarket Technicians on Mentoring, Fundamentals Training and Mentoring Under a Master Technician This technician roundtable brings back Matt Fanslow, Bob Heipp, and Peter Landry in our fifth roundtable interview. It is…
THA 072: Technician Training Strategies & Rewards
Jun 20 • 55 min
Training Technicians is an Investment That Must Be Made and Funded. Shop owners must create a learning culture in the business. This allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the…
RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts
Jun 19 • 42 min
Influence your Customers In Their Digital Hangout. Mandy Pennington is the Director of Internet Marketing at Net Driven and she brings an array of ideas to improve the influence you have on your customer where they interact with you in their digital…
RR 336: Bogi Lateiner “On the Road” with the ’57 Chevy Montage
Jun 15 • 22 min
Bogi Lateiner’s Completed Project: The 1957 Chevy Pick-Up Montage All Female Build. Bogi and her all-female team completed this unique project with women team members from all over the country. The truck was unveiled at SEMA 2017. Carm met up with Bogi in…
THA 071: Underutilized Shop Management Systems (SMS)
Jun 13 • 55 min
Underutilized Shop Management Systems. The panel is all about max utilization for your SMS. You are going to learn a lot and maybe walk away with an action plan to better utilize your SMS. Listen to Tom Ham, Automotive Management Network and shop owner of…
RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers
Jun 12 • 48 min
The Technician Shortage: Build Your Workforce With Your Own Apprentice Program This episode provides a solution to growing our own technicians. Dwayne Myers from multi-location Dynamic Automotive in Fredrick, MD shares his apprentice program. Also, the…
RR 334: Deb and Craig Van Batenburg from ACDC – Part 2
Jun 8 • 61 min
Looking Thirty Years Into the Future The evolution of electric, hybrids, hybrid/electric and the internal combustion engine and how we will do business in the future. Deb and Craig Van Batenburg share their view of the pace of tech changes and evolving…
THA 070: Business Coaches LAB – Leadership
Jun 6 • 58 min
Business Coach LAB on Leadership “Leadership is the capacity to translate vision into reality”. —Warren Bennis The passion behind the vision is what makes people leaders. This is a first in an episodic series called the Business Coaches LAB. With me for…
RR 333: Keith Benline & Jeremy O’Neal – 10 Steps to a $1M Shop
Jun 5 • 75 min
10 Steps to Build a Profitable Million Dollar Shop In the 2018 Vision KC Studio longtime friend of the podcast Jeremy O’Neal from Freedom Automotive and Advisor Fix and shop owner and business trainer/coach, Keith Benline. The goal of these 10 steps is to…
RR 332: Mort Schwartz – Legacy Interview
May 31 • 48 min
Legacy Aftermarket Leader is Passionate for Educating Our Youth. Mort Schwartz is a legacy leader in the automotive aftermarket. He brought vision to many exciting programs and companies that are stoic brands of our industry. For years, Mort had a large…
THA 069: Workshop – Service Advisor Roleplay
May 29 • 53 min
Listen In On Four Different Roleplays of Service Advisor and Customer. In this new Academy workshop format, learn as four different themed role plays are, played out for you. In each role play there is a customer, service advisor and an observer/coach who…
RR 331: Kelly Bennett – ‘Kelly The Coach’
May 28 • 53 min
It’s Different Here; An Overused Excuse. Business coach and trainer Kelly Bennett known in the industry as Kelly the Coach brings light to the most common excuse he hears. ‘The universal excuse, that shop owners give when they are struggling to find…
RR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive Technology
May 24 • 43 min
How Do We Educate and Integrate Our Young People into a Career as Automotive Technicians? My guest is Dave Macholz, the Academic Chair at the automotive technology program at Suffolk County Community College on Long Island, NY. The automotive program has…
THA 068: Why Just In Time Learning is Bad For Your Business
May 22 • 52 min
The Impact That Core Fundamental Training Will Have On Your Business And Career. This power panel includes Donny Seyfer, Mark Saxonberg, Chris Chesney, Jeff Peevy and Bill Haas. They have the expertise and experience to give you a blueprint for your…
RR 329: Tom Ham Part 2 – Automotive Management Network
May 21 • 37 min
Fundamentals, Systems, People Development and How to Work From Home Tom Ham has been a great contributor to the podcast and with his years of experience as a shop owner and chief conductor at Automotive Management Network, he has a perspective and/or…
RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt
May 17
Trained By Techs. There To Help. Recorded at Vision 2018 Studio this tight group of technicians are part of a large community effort called ‘Trained By Techs’. Tanner Brandt, Brin Kline, Chris Martino, Justin Miller and Brian Culotta share their stories.…
THA 067: Your Ideal Customer Part 2 – Training Your Team To Embrace Your Avatar
May 15
Your Ideal Customer Part 2 – Training Your People to Understand and Embrace Your Customer Avatar. Knowing your ideal customer is an important part of a very successful business and helps define who you want as your customer. Commonly called your customer…
RR 327: Prepare to Change – O’Neal – Barrett – Cloutier
May 14 • 53 min
Are You Prepared To Change? Jeremy O’Neal from Freedom Automotive and AdvisorFix, Barry Barrett from RLO Training and Chris Cloutier from Golden Care Auto Care and Autotext.me bring a lively discussion and debate on the need and necessity of change.…
RR 326: Sherri Stock from InMotion Auto Care
May 10 • 39 min
Five Years A Shop Owner and a Succession Plan in Place. The secret to success, according to Sherri Stock is doing the right thing for the right reasons. No matter for your team members or your customers she is passionate to always treat people well.…
THA 066: Periodic Motor Vehicle Inspections
May 8 • 47 min
A discussion on the state of mandated periodic motor vehicle inspections. There are only 14 states in the US that have some sort of mandated vehicle inspection. There had been almost twice that amount. There is momentum to eliminate these safety…
RR 325: Cecil Bullard on Succession Planning
May 7 • 48 min
Looking To Get Out? Candid Talk on Succession Planning. Cecil Bullard joins Carm Capriotto for this interview at ATE in Seattle. A very special interview with a deep conversation on succeeding your business. Statistics reveal that the average shop owner…
RR 324: Finding Momentum and Camaraderie in the Canadian Aftermarket
May 3 • 54 min
Finding Momentum and Camaraderie in the Canadian Aftermarket. Three members of the Momentum group from British Columbia, Canada, Peter Foreman, Cody Olshaski and Scott Waddle are in Seattle for the ATE Show in March 2018 and we sit for a roundtable…
THA 065: Your SMS Data – Who Controls It?
May 1 • 65 min
Do You Have Control of Your Business Intelligence Data? Data is king. It is ok to share your data if you know who you are sharing it with? If and when you share your customer database with vendors; what do you want them to do with it and how should you…
RR 323: Jennifer Filzen from Rock Star Marketing
Apr 30 • 41 min
Your Story, Your Accomplishments Brings Authenticity To Your Website. Jennifer Filzen from Rock Star Marketing helps shop owners bring their story to life on their website. Her purpose is to bring joy to millions of people and she has a proven method.…
RR 322: The Future Shop – A Business Coach Perspective – Haas & Greenwood
Apr 26 • 47 min
Shop Of The Future. A Business Coaches Perspective. Bill Haas from Haas Performance Consulting and Bob Greenwood President and CEO of Automotive Aftermarket E-Learning Centre bring their viewpoints on the future of the service professional. Bill and Bob…
THA 064: Workplace Organization the 5S Method
Apr 24 • 55 min
Workplace Organization: Waste. Clutter. Standardize. Improved Efficiency. 5S came from the Japanese and the concept of Kaizen, continuous improvement. 5S is a method to improve workplace organization. The 5S’s are Sort, Set in Order, Shine, Standardize…
RR 321: Association Membership More Important Than Ever – Round Table Vision 2018
Apr 23 • 52 min
Association Membership is Right for Today’s Business Climate. If you are not an association member, it is time. National and statewide organizations need your membership and you need the association. Association membership helps improve your ‘future…
RR 320: Kathleen Jarosik from Xpertech Auto Repair
Apr 19 • 45 min
Trial By Fire Was the Pathway and Learning Curve for This Shop Owner. Once Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL bought the business from her former husband she went from the background to the foreground of the business. Trial by…
THA 063: Making Business Partnerships Work
Apr 17 • 50 min
The Qualities of a Good Partnership or How to Make Partnerships Work. Partners and brothers Vinnie and Anthony Lucido from CoAuto, Community Conscious Car Care in Reno, NV and partners Shawn Kline and Jeremy Austrum from Next Generation Auto in Baldwin,…
RR 319: ASA Northwest – Jobst, Smith, Kelley
Apr 16 • 50 min
Ask for help. Offer help. Reaching out to help your peers. Become the fly on the wall at ASA Northwest’s training event, ATE, and listen to an enlightening panel discussion with Butch Jobst, the ASA Northwest Chairman of the Board from B & B Automotive in…
RR 318: Ryan Kooiman, Jeff Masterman & Jerry Bishop from Standard Motor Products Training
Apr 12 • 54 min
A Perspective on the Value and Future of Technician Training. Listen and learn from Ryan Kooiman, Director of Training at Standard Motor Products, Jeff Masterman, the Manager of Technician Training Development and Wayne ‘Jerry’ Bishop, well known…
THA 062: Come Backs – Prevention, Reputation and the Cost
Apr 10 • 44 min
The Dreaded Come Back: The Keys To Prevention. Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis. To improve the end product and to reduce…
RR 317: Mark Colaw from CarFest and Seymour’s Garage
Apr 9 • 38 min
Philanthropy on Steroids: CarFest – An Industry And Image Game Changer: Built With Hearts and Hands. Mark Colaw has owned Seymour’s Garage since 1985. This episode is about Mark Colaw’s passion: Carfest. This is, by far, the most comprehensive…
RR 316: Scott Brown with Diagnostic Network
Apr 5 • 46 min
Is The Industry Ready For A Diagnostician Learning Platform That Is Deeply Connected To The Industry? Diagnostic Network, Scott Brown’s new venture, will be a learning platform and open a deep channel of communication for diagnosticians and aspiring…
THA 061: Know Your Daily Sales Break Even Number
Apr 3 • 40 min
The Rule of Holes: Know When To Stop Digging Knowing your break-even point — the point at which total cost and total revenue are equal is important to running a business. It is not just good enough to reach your daily break even, you must exceed it if you…
RR 315: Chris Gardner from AASA
Apr 2 • 45 min
Technology Talk, AAPEX, ADAS, CES and More. Chris Gardner, MAAP, is the Vice President or Programs and Member Services for AASA, the Automotive Aftermarket Suppliers Association. AASA is the voice for the Aftermarket Supplier Industry. Chris also manages…
RR 314: Educator Think Tank – Vision 2018
Mar 29 • 52 min
You Cannot Ignore Your Role in The Automotive Technology Education System. Go inside the Vision 2018 Studio with the Educators Think Tank. Join Rick Escalambre, Retired Instructor Skyline College, and educator of the year 2017, Scott Brown from Diagnostic…
THA 060: How To Get Value From Recorded Service Calls
Mar 27 • 46 min
How To Get Value From Recorded Service Calls Listen and learn from Rena Rennebohm, service advisor coach and the Chief Training Officer of ACT Group, Keith Williamson, president of Williamson’s Repair and Tire in Bondurant, IA and service advisor Lauren…
RR 313: Taurayi Raymond Sewera from Truck Tech & General Services
Mar 26 • 26 min
The Trip To Vision KC 2018 was 9,000 Miles. One Way. There’s nothing too hard if you are determined to work hard enough. Do not underestimate your talent; you may never know where it will take you. Words from Taurayi Raymond Sewera. He is a shop owner…
RR 312: NASTF – The Road To Great Technicians
Mar 22 • 44 min
The Road to Great Technicians We talk so much about solutions to the technician shortage. Here is an episode that will get you to realize that there is so much more than filling the seats in trade schools. It is about what happens when we hire a new tech.…
THA 059: Critical Daily Actions That Matter
Mar 20 • 56 min
Shop Owners Must Do’s: Daily Actions that Matter: Why Routine Matters. We had a very deep discussion on critical daily actions that will keep your business compliant and running smoothly. You’ll walk away with a strong sense of discipline in building a…
RR 311: Scott Pelava from Lonsdale Auto Works
Mar 19 • 47 min
Stronger and Better Because of the Challenges He Faced Scott Pelava a fellow shop owner from Lonsdale, MN has had an interesting road to success; sometimes rocky. Many shop owners can relate to tough times. Scott had the ‘grass was greener syndrome’ that…
RR 310: Ron Ipach from Repair Shop Coach
Mar 15 • 40 min
Without Customers You Have No Business. One of the most important jobs of a service professional CEO is to be a marketer; to make the phone ring. In this episode Ron Ipach, co-founder and President of Repair Shop Coach will share with you a very simple…
THA 058: How to Become the Employer of Choice
Mar 13 • 55 min
How to Become the Employer of Choice. Join Ryan Clo from Dubwerx in Cincinnati, Dwayne Myers from Dynamic Automotive in Frederick, MD and the Director of Training at RLO, Barry Barrett. You have an opportunity to listen to three of your aftermarket…
RR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall
Mar 12 • 59 min
The Shop of the Future: Are You Prepared? Have you thought about how you will do business in the future? Well the mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be…
RR 308: Mike Bennett from Mike’s Kars and an ATI Coach
Mar 8 • 51 min
Why Don’t Shop Owners Bring the Same Level Of Curiosity They Had As Techs To the Business Side Of The Business? Mike Bennett from Mike’s Kars in Gettysburg, PA is a full-time business coach for ATI. His personal light bulb moment was when he realized he…
THA 057: Your Profit & Loss Statement. Learn it. Love it.
Mar 6 • 53 min
The Power of Strong Financial Statements No question that knowing the value of your Profit and Loss Statement helps you grow a strong, viable and profitable company. Many shop owners have not gotten intimate enough with the value of their financial…
RR 307: Chris Cloutier – Entrepreneurial Lessons from a Serial Entrepreneur
Mar 5 • 52 min
Accept the Struggle and Find a Way to Continually Improve your Entrepreneurial Journey. Chris Cloutier and I had a great conversation, passionate at times, on entrepreneurialism. Chris is a serial entrepreneur and has some wise words and experience at it.…
RR 306: The Young Auto Care Network Group – YANG
Mar 1 • 44 min
We’re In Good Hands. Our future is all about incubating young people into our industry at every level from manufacturing, distribution to the service professional. Listen to three aftermarket professionals from the Auto Care Associations dynamic and…
THA 056: Your Ideal Customer – Defining Your Avatar
Feb 27 • 52 min
Your Idea Customer – Defining Your Avatar Knowing your ideal customer is an important part of very successful businesses and helps define who you want as your customer. Commonly called your customer avatar, or your cardboard cut-out you are defining a…
RR 305: Derek Kaufman – Joran Thompson
Feb 26 • 18 min
Chicago. No Car. No Problem. Joran Thompson lives in Chicago and hasn’t owned a car for years. She does fine commuting to work, buying fresh groceries and dry goods. Her dry cleaning gets done, perfectly and on-time, and her latest IKEA purchase gets…
RR 304: The Battery Shop
Feb 22 • 24 min
Sell More Batteries. Training and Testing is the Key. Join Michele Zgola the director of Marketing and Communication at Johnson Controls, Jim Bates the Aftermarket Training Center Manager also at Johnson Controls and Patrick Haynes, Executive Director at…
THA 055: The Importance of Back Office Operations – Part 2
Feb 20 • 57 min
The Power Center of your Business is in the Back Office PART 2 Amy Mattinat, Jacquie Walter Hower, Maryann Croce and Kim Auernheimer discuss Human Resources and Marketing. Two very important responsibilities of the CEO and back office team. Highlights:…
RR 303: Jason Soto from Mobilesoft.com
Feb 19 • 29 min
There’s an APP for that! Ever thought of connecting with your customer with your own APP. Did you know that a smartphone app is a retention strategy? Ever thought of the challenges with social media to get your message heard? What if you could push a…
RR 302: Lisa and Kevin Eckler
Feb 15 • 49 min
Never Too Late to Get a Business Coach to Help Put the Business on the Right Path. This interview is for anyone who started a business and took time to discover that their talent as a top technician didn’t help when it came to run a business. Lisa and…
THA 054: Stay Up on Social Media – Facebook Changes and your Marketing Efforts 2018
Feb 13 • 52 min
Stay Up On Social Media. What do the Facebook Changes Mean to Your Marketing Effort? Facebook announced sweeping changes in early 2018. Our Academy panel provides great advice on becoming 2018 ‘Social Savvy’ and improving and changing your social media…
RR 301: Matt Purselle from Revolution
Feb 12 • 33 min
Treat every customer like you would your mother. Matt Pursell the guy with the bow tie owns Revolution in Decatur, GA. As a Mercedes Benz and smart specialty shop his customers expect a level of service indicative of the brand of car they drive. Matt…
RR 300: 300th Retrospective: Interview with Host Carm Capriotto
Feb 8 • 98 min
The 300th Episode Retrospective For the first-time podcast host, Carm Capriotto is in the interviewee seat. Seven aftermarket professionals ask Carm questions that discover the attributes and purpose of the aftermarket’s premier podcast. He shares some…
THA 053: Improve Communication Between the Service Adviser & Technician
Feb 6 • 52 min
Many Problems Are Found in A Lack Of Communications; Therefore Good Communications Can Prevent Come Backs. Improving Communications Between the Service Adviser and Technician with Jude Larson from Valley Repair in Tenino, WA and also with JML Real…
RR 299: Christopher Petersen from Northwest Automotive
Feb 5 • 38 min
Shop Owner For Only 2 ½ Years Makes Big Moves: Buys a Building And Retrofits It Into a State Of The Art Facility. Christopher Petersen from Northwest Automotive in Kalispell, MT has only been a shop owner for 2 ½ years. A twenty-two-year industry veteran,…
RR 298: Mark Roberts from Schertz Auto Service
Feb 1 • 58 min
Shop Owner and Serial Entrepreneur Shares His Business Story. Mark Roberts of Schertz Auto Service in Schertz, TX tells his story when the entrepreneurial bug hit him; he was 15 years old. Mark shares his journey and outlook on life and business. He’s…
THA 052: Lessons I Learned When I Sold My Shop
Jan 30 • 52 min
Lessons I Learned When I Sold My Shop Three former shop owners tell their story on selling their business. With Margie van Lierop, Formerly of Beach Cities Garage in Laguna Hills, CA; Scott ‘Gonzo’ Weaver formerly of Superior Auto Electric, Tulsa, OK (You…
RR 297: Jay Goninen from Find A Wrench & Find A Mechanic.com
Jan 29 • 45 min
Finding and Recruiting Technician Talent for Your Shop Jay Goninen from Find a Wrench and Find a Mechanic.com brings his experience as an industry veteran and recruiter to the Remarkable Results tribe. We have a wide-open discussion on recruiting, job…
RR 296: The Digital Shop – A Discussion | Sevart | Connor | Kleinschmidt
Jan 25 • 56 min
The Digital Shop: A Discussion. If you are contemplating the future and know you’ll need to get there maybe sooner rather than later this roundtable discussion has a lot of information for you. Panelists are Joe Sevart from I70 Auto Service from Kansas…
THA 051: First Moves When Opening a New Shop
Jan 23 • 65 min
Find A Blue Print Outlined For Finding Success If You Are Going To Open An Automotive Aftermarket Service Repair Shop. There is some secret Sause shared here including a few preferred methods on how to start, setting up your spending plan, how important…
RR 295: David Eschbach from Spirit One Group on the Service Advisor
Jan 22 • 55 min
The Four Cornerstone Approach to Service Counter Success David Eschbach shares his method for improving the relationship and experience with the service advisor and customer. Here is an in-depth discussion on improving your service counter. It is no…
RR 294: Jeff Buckley & Jeff Matt on Social Media
Jan 18 • 44 min
Social Media: A contrast of Two Strategies to Engage your Customer This is a contrast in social media strategies. Jeff Buckley has his style and methods and Jeff Matt is the opposite. Both great companies, both strategies work. Jeff Buckley from My…
THA 050: Finding The Right Business Coach
Jan 16 • 50 min
Finding The Right Business Coach. A strong group of successful service professionals credits a business coach or consultant for their success. This Academy panel is in agreement on the steps you must weigh when considering hiring a business coach or…
RR 293: Brin Kline, AAM form Assured Auto Works
Jan 15 • 41 min
Shop Owner Stays on the Cutting Edge of Automotive Technology Brin Kline owns Assured Auto Works in Melbourne, FL but never misses a technical training class presented by a top industry trainer. He can’t take the technician out of his business owners…
RR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – Meyers
Jan 11 • 64 min
Wide Open Discussion from Three Aftermarket Technicians and One Who Left the Industry. As usual, these guys brought their opinionated selves to the interview, yet spoke from the heart about topics they are passionate about. Some no holds barred discussion…
THA 049: How to Sell Diagnostics
Jan 9 • 53 min
How To Sell Diagnostics at a Profit? This is not an easy question to answer. Service professionals must be paid for their expertise because the cost of doing diagnostics is the most expensive service you have in your building. It is time to move from…
RR 291: Bambi Crozier from Car Clinic and ASOG
Jan 8 • 45 min
Changing the Image of the Industry; One Customer at a Time. Bambi Crozier and her husband Neil own Car Clinic in Lowell, AR. They are dedicated to lifelong customer relationships and are working to change their customer’s image of the industry to that of…
RR 290: Al Haberstroh and Robert Cannon
Jan 4 • 54 min
Marketing To the Ultimate Customer. The Power of Video and the Zero Moment of Truth. Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket and Robert Cannon, Chairman and CEO of…
THA 048: Grow Your Fleet Business | AMi Credit
Jan 2 • 60 min
Growth Strategy: Fleets Fleet business can sustain your revenue during the up and down times of the year. Get started and be willing to change and adjust as you move along. These three experts agree that it may be time for you to ‘Get out of your comfort…
RR 289: Tony Adams from Weavers Auto Center
Jan 1 • 42 min
The Leadership Challenge Tony Adams, Vice President of Operations at Weavers Auto Center in Shawnee, KS, has an inspiring story about change and leadership. Listening to stories like Tony’s, who have achieved success while toughing through challenges and…
RR 288: Jorge Antico from eAutoClub.com
Dec 28, 2017 • 50 min
Customer Transaction Data is a Powerful Resource for Organic Growth With a business and computer science education, Jorge Antico identified the aftermarkets need for transactional service-data aggregation. In essence, a family-owned vehicle fleet service…
THA 047: Twenty-One TIPS to Get an Edge on the Competition – Part 2
Dec 26, 2017 • 51 min
Do you need a quick new idea to implement that will give you an edge? In this Academy lesson get 21 TIPS (Part 2) to help give you an edge over the competition. These are some very simple ideas that have been collected from successful service…
RR 287: Bill Haas – Millennials – How to Lead and Engage This Generation
Dec 25, 2017 • 62 min
Everything You Ever Wanted To Know About Hiring and Leading Millennials Every twenty years or so a new generation of workers arrives. For many of us, we raised today’s Millennials or Generation Y. They are made up of the 22-40-year-old’s who number 79…
RR 286: Robert ‘Dutch’ Silverstein from A & M Auto Service
Dec 21, 2017 • 44 min
A Formula for Improving Reputation and Customer Trust Robert ‘Dutch’ Silverstein has owned A & M for 19 years and is passionate about building customers for life. This episode has a strong continuing message of trust and integrity. If you have customers…
THA 046: Revving Up Your Business Culture | AMi Credit
Dec 19, 2017 • 55 min
Building a strong business culture can be one of the hardest things a business owner can do yet the most rewarding. It is one of the key principles in the business that you cannot touch. It’s the soft stuff. For many, it is tough to get your hands around…
RR 285: Ryan Blair – Blair Automotive
Dec 18, 2017 • 47 min
Super Growth rate of 40% Has Its Challenges to Expense Control and Cash Flow. Ryan Blair of Blair Automotive is a highly honored Audi technician and worked at an Audi dealership for eight years before deciding to start his own Audi/VW specialty shop. As…
RR 284: Women In Auto Care Honorees
Dec 14, 2017 • 32 min
Women In Auto Care Honor Their Own. The 2017 Honors for Auto Care Woman of the Year Laura Soave, Senior Vice President, Chief Marketing and Communications Officer, Federal-Mogul Motorparts, Female Shop Owner of the Year, Carolyn Coquillette, owner of…
THA 045: Installing Customers Parts – A Discussion | AMi Credit
Dec 12, 2017 • 48 min
This panel’s perspective is meant to excite a dialogue, to present ideas and concepts to support your decision or to inspire you to take a stand; one way or the other. This topic is a worthy discussion because of the growth rate of e-commerce part…
RR 283: Bob Rodriguez – Legacy Industry Trainer
Dec 11, 2017 • 45 min
Bob Rodriguez is a legacy aftermarket professional who spent 18 years as a technical training instructor and the training manager at Robert Bosch in Broadview IL. Bob was instrumental in finding better ways to provide training that went beyond the ‘beer…