Remarkable Results Radio Podcast

Remarkable Results Radio Podcast

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Automotive Aftermarket Success Stories
RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation
Jan 18 • 47 min
Shop Talk 9 - Business and Leadership Transformation I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two leaders with contrasting style but unified…
THA 102: Second Chance – Working with and Supporting Addiction
Jan 16 • 59 min
Second Chance - Working with and Supporting Addiction We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other addictions…
RR 397: Acquisition Integration – A Look Inside a New Location Transition
Jan 15 • 38 min
Acquisition Integration: A Look Inside a New Location Transition Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the…
FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car
Jan 14 • 7 min
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
RR 396: Education – Inside the Automotive Business School of Canada
Jan 11 • 42 min
Education - Inside the Automotive Business School of Canada Listen to the story of how one Automotive Business College prepares students for an Automotive Career. Bob Greenwood, CEO of Automotive Aftermarket E-Learning Centre Ltd and Professor John…
THA 101: Ghosting – Minimizing New Hire No Shows
Jan 9 • 50 min
Ghosting: Minimizing New Hire No Shows. When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I…
RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image
Jan 8 • 51 min
Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’…
FTR 027: Andy Bizub – Be The Dealer Alternative
Jan 7 • 11 min
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
RR 394: What Quality Employees Really Want – Results From a Technician Survey
Jan 4 • 37 min
What Quality Employees Really Want - Results From a Technician Survey Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk about the results of a few surveys from AMN that deal with the technicians perspective on their…
THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket
Jan 2 • 66 min
Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get…
RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
Jan 1 • 45 min
ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop. Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the investment in ADAS calibration and…
FTR 026: Derek Kaufman on Start-Stop Technology
Dec 31, 2018 • 8 min
Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to…
RR 392: Shop Talk 7 – The Leading Ladies
Dec 28, 2018 • 43 min
Shop Talk 7 -Leading Ladies Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby from Accurate Automotive in Mesa, AZ. These three ladies are members of an ATI twenty group that is called…
THA 099: The New Tax Law Impact on the Service Professional
Dec 26, 2018 • 51 min
The Impact of the New 2018 Tax Law on the Service Professional Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry Frank, Shop and coach at Repair Shop…
RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.
Dec 25, 2018 • 37 min
What Happens When a Technician Becomes a Customer for Automotive Repair. Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician Becomes a Customer for Automotive Repair…
FTR 025: Bill Nalu on Abundance
Dec 24, 2018 • 5 min
Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his thinking. A different way to think…
RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers
Dec 21, 2018 • 35 min
DATA - How Understanding Search Habits Will Help Grow New Customers Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media has developed numerous innovative, revenue-driving solutions for marketers of all sizes. He was an early adopter of…
THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas
Dec 19, 2018 • 50 min
 Your Learning Curve Never Sounded So Good Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project. Listen to Chris’s previous episodes HERE.…
RR 389: The Art of Successful Mentoring
Dec 18, 2018 • 42 min
The Art of Successful Mentoring Dr. John Passante is a well-respected mentor who has 35+ years of experience in human resource and organizational development. He is an author, a lecturer, a professor and prides himself in helping companies increase their…
FTR 024: Rick White – Overcoming the Blame Game
Dec 17, 2018 • 6 min
Rick White helps you over the Blame Game
RR 388: Re-Inventing You! A Personal Story Of Prolific Change.
Dec 14, 2018 • 46 min
Re-Inventing You! A Personal Story Of Prolific Change. Carlo Sabucco from Sils Complete Auto Care Centre, a successful 8 bay shop on the east side of Oakville, Ontario. This is episode offers some in your face and blunt stores about failure, adversity and…
THA 097: Service Professional Loyalty: A Supplier Perspective
Dec 12, 2018 • 54 min
Service Professional Loyalty: A Supplier Perspective On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto Parts, Fairfield, CA and Mark…
RR 387: In Praise of Our Trainers
Dec 11, 2018 • 48 min
In Praise of Our Trainers Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.…
FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?
Dec 10, 2018 • 7 min
Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair
RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners
Dec 7, 2018 • 44 min
Making it Work: Husband and Wife Partners Our married partners are Judi and Dana Haglin of Haglin Automotive Boulder, CO, along with Kim and Rob Auernheimer of CS Automotive in Brentwood, Tennessee. They share their experiences in running a shop, together…
THA 096: Engaging Kids in the Automotive
Dec 5, 2018 • 52 min
Engage our Kids in the Automotive This episode is a call to action to step up and get involved in your high school or college advisory boards and your community. Stop by a school and offer your help to the instructors or department chair or speak to your…
RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
Dec 4, 2018 • 32 min
AAPEX 2018 - Driving the Aftermarket to be Ahead of the Curve The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry and stay ahead of the curve. They…
FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.
Dec 3, 2018 • 5 min
Scott Brown: Don’t Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.
RR 384: Women In Auto Care 2018 Honorees!
Nov 30, 2018 • 44 min
Women In Auto Care 2018 Honorees! In this episode, we are talking with the 2018 Women In Auto Care honorees. Share their achievements, triumph and the road to their success in this long-form audio interview recorded at AAPEX 2018. Tammy Techlenburg,…
THA 095: Taking Good DVI Pictures
Nov 28, 2018 • 58 min
Taking Great DVI Pictures Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture documentation is how we are going to do…
RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable
Nov 27, 2018 • 105 min
AAPEX EDU 2018 The Road To Great Technicians A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and…
FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?
Nov 26, 2018 • 14 min
Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you. Brin explains the value he sees in having the right person believe in you and help you find your strengths. If you find this…
RR 382: A Champion for Women in The Automotive Industry
Nov 23, 2018 • 39 min
A Champion for Women in The Automotive Industry Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as an important point of contact for many women who are seeking the very best experience to buy a car…
THA 094: ASE – The Industry Credential and YOU!
Nov 21, 2018 • 57 min
ASE: The Industry Credential and You It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the industry. It’s time we, you, stepped to the plate and used ASE for what it does for you. Since ASE is a…
RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks
Nov 20, 2018 • 40 min
Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface Joe Register is Vice-President of Merging Technologies at the Auto Care Association. Joe is on the cutting edge of technology as it affects our industry and…
FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
Nov 19, 2018 • 15 min
Craig O’Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.
Nov 16, 2018 • 40 min
Uncopyable. How To Create an Unfair Advantage Over Your Competition Steve Miller is best known as Kelly’s Dad and The Marketing Gunslinger. He is the best selling author, speaker, and a renowned marketing strategist. He has helped numerous organization…
THA 093: How Not To Be a Micro Manager
Nov 14, 2018 • 49 min
Stop Being a Micro Manager Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micro manager. If you are a micro manager discover why you need…
RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
Nov 13, 2018 • 48 min
A Banker and a Master Tech Build a BMW Specialty Shop - Down Under Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a…
FTR 019: Kevin McClain Wants to Know Where Are You?
Nov 12, 2018 • 10 min
FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.
RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews
Nov 9, 2018 • 41 min
Dr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for…
THA 092: The Extreme Value of Shop Tours
Nov 7, 2018 • 51 min
The Extreme Value of Shop Tours Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their wisdom and…
RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem
Nov 6, 2018 • 27 min
The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem Gary Smith has been fascinated with electricity his whole life and understands that the more you know of electricity’s core fundamentals, the better diagnostician you’ll…
FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?
Nov 5, 2018 • 11 min
Will We Let Other Industries Poach our Technicians?
RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)
Nov 2, 2018 • 36 min
The Indisputable Rise of Digital Vehicle Inspections (DVI) The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, John Burkhauser of Bolt On Technology, and Pete Rudloff of Pete’s Garage and Flex Check Auto The episode…
THA 091: Workshop – Service Adviser Roleplay – Part 2
Oct 31, 2018 • 52 min
Service Adviser Role Play Part 2 Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the…
RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops
Oct 30, 2018 • 47 min
Trained By Techs - Creating a Training Commitment Inside All Shop Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead diagnostician can be profitable, that techs…
FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers
Oct 29, 2018 • 11 min
We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.
RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.
Oct 26, 2018 • 42 min
Shop Talk 6: Change or Be Changed - Doug Rogers and Dean Bailey The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE 2018. They share their expert take…
THA 090: Business Coaches Lab: Five Dysfunctions of a CEO
Oct 24, 2018 • 61 min
The Business Coaches LAB: The Five Dysfunctions of a CEO. Becoming a Better Leader. Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and the Inattention to Results. In the…
RR 373: Shop Talk 5 – Retired and Still Helping the Industry
Oct 23, 2018 • 40 min
Shop Talk 5 - Retired and Still Helping the Industry The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall. Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing to the industry as a part-timer.…
FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
Oct 22, 2018 • 16 min
Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
RR 372: Edwin Hazzard – Training is the Responsibility of the Technician
Oct 19, 2018 • 23 min
Did You Know That Training is the Responsibility of the Technician? A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a lot to say about the…
THA 089: Open Four, Five or Six Days a Week. You Decide.
Oct 17, 2018 • 50 min
Open Four, Five, Six Days a Week. Listen to the Debate. The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL. Learn how each…
RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele
Oct 16, 2018 • 47 min
Technician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop. The panel consists of Mike Reynolds, Mobile Automotive Service Solutions in Charleston, SC, Shane Steele, Hoover Dodge located in…
FTR 015: Barry Barrett – Do You Have The Right Customer?
Oct 15, 2018 • 8 min
Barry Barrett Director of Training from RLO on having ‘The Right Customer’
RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!
Oct 12, 2018 • 34 min
Treating Company Culture and Customer Retention Alike! Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center a multi-shop organization headquartered in Oconomowoc, WI. Like so many Darren started his career in the shop…
THA 088: Everything I Did Wrong and What I Learned
Oct 10, 2018 • 54 min
Everything I Did Wrong and What I Learned If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the worse thing they could have ever…
RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.
Oct 9, 2018 • 39 min
Patrick McHugh. Using a Scoreboard to Manage Shop Performance. In this episode, Patrick shows us an interesting way of tracking progress and goals in his shop with his new scoreboard. It actually came from a discussion he had with his techs and his…
FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?
Oct 8, 2018 • 9 min
Bill Nalu - Are You Willing To Be A Messenger For Our Industry?
RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.
Oct 5, 2018 • 47 min
Gaining New Customers Through Marketing Automation Shop Talk 4 brings Doug Callaghan from Vic’s Service Centre, David Roman Done With Care Auto Repair, and Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service together for an open discussion. The big…
THA 087: Automotive Career’s Starts in High School and in the Home!
Oct 3, 2018 • 48 min
An Automotive Career Starts in High School and in the Home!l We, as a collective aftermarket, need to stop talking about the need for quality automotive training and the technician shortage and get involved. It will be our fault for the lack of young…
RR 367: Mike Tatich. John Maxwell Leadership Certified.
Oct 2, 2018 • 50 min
Mike Tatich. John Maxwell Certified Leadership Coach Mike Tatich, President of Tatich’s TMT Automotive Inc., Bremen, Indiana made a major decision after reading many of John Maxwell’s Books on Leadership to become a Maxell Certified Leadership Coach. Mike…
FTR 013: Jeremy O’Neal on How to Train a Service Adviser
Oct 1, 2018 • 10 min
Jeremy O’Neal on How To Train a Service Adviser
RR 366: Defend Our Marketplace – Keeping Up With Connected Cars
Sep 28, 2018 • 38 min
Defend Our Marketplace - Keeping Up With Connected Cars Our ASCCA Connected Cars Panel; Carolyn Coquillette of Luscious Garage, San Francisco, CA, Dave Kusa of Autotrend Diagnostic, San Francisco, CA, and Niko Sougias of Charlie’s Foreign Car Service,…
THA 086: Stop Being Busy and Improve Your Productivity!
Sep 26, 2018 • 52 min
Stop Being Busy and Improve Your Productivity The panel includes Dennis McCarran, Executive Director of Dealer Strategic Planning, Justin Galsgow, Performance Tire & Wheel, Topeka, KS and Darren McClea from McClea’s Tire and Automotive, Santa Rosa, CA. We…
FTR 012: Cecil Bullard on Undervalued Labor Rates
Sep 24, 2018 • 11 min
Cecil Bullard from the Institute for Automotive Business Excellence says that many shop owners have Undervalued Labor Rates.
RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach
Sep 24, 2018 • 42 min
Shop Owner Sold His Business and Became an E-Myth Business Coach Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a successful Auto Repair business for over 26 years that he sold and retired from. His business took off when…
RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.
Sep 21, 2018 • 42 min
ASCCA Degree Program. First of Its Kind to Channel Students to Independents. The ASCCA Degree Program at Cuyamaca College in El Cajon, CA was forged by a small group of independent shop owners and a dedicated educator. Kicked off by Dara Bakhshandeh of CD…
THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!
Sep 19, 2018 • 53 min
21 Tips To Gain An Edge Over Your Competition - Part 3 With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and President and lead sales trainer for…
RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else
Sep 18, 2018 • 34 min
David Justice - You Must Manage Your Labor Profit Before Anything Else When David Justice sold his $5M business he was already speaking and coaching in partnership with NAPA. To help run his business David created the Labor Profit Management tool to keep…
FTR 011: Darrin Barney – Nurturing of Superstar Employees
Sep 17, 2018 • 10 min
Darrin Barney - Nurturing of Superstar Employees
RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow
Sep 14, 2018 • 61 min
Technician Roundtable Part 6 Our continuing Tech Talk series is back for another go at some intense thinking. Join Matt Fanslow, the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN, Peter Landry, ASE L1 Master Automotive Technician…
THA 084: Buying Technician Tools: Create Your Program!
Sep 12, 2018 • 41 min
Buying Technician Tools: Create Your Program We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance Cars…
RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.
Sep 11, 2018 • 38 min
Father and Son / Owner and Prodigy Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and son can unlock different creative and innovative skill sets applicable to the modern shop of today.…
FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.
Sep 10, 2018 • 11 min
John Burkhauser - Change in your Business is Inevitable. Don’t Fight It.
RR 360: Shop Talk 3 – Millennial Shop Owners.
Sep 7, 2018 • 48 min
Shop Talk: Volume 3 - Millennial Shop Owners. Young, energetic and committed to becoming great leaders. The panel consists of Justin Barrett of Barrett Automotive, Cornelia GA, Brett Bohlmann of HWY 7 Service Center, Newel, IA, and Tony Tatich from TMT…
THA 083: What Separates the Outstanding Technicians
Sep 5, 2018 • 48 min
What Separates the Outstanding Technician Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops. Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride,…
RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.
Sep 4, 2018 • 28 min
Underappreciated So He Opened His Own Shop. Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He is a Highly Certified Factory Honda Technician that also holds multiple ASE, STANDARD, MECP, And Pennsylvania Certifications and Licenses. He is…
FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women
Sep 3, 2018 • 8 min
Jody Devere, CEO from Ask Patty.com Has A Lot To Say About The Biases That Exist In The Automotive Industry Toward Women.
RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades
Aug 31, 2018 • 40 min
ATC: Synchronizing the Automotive Trades John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit organization whose vision is to…
THA 082: Acquisition Strategies
Aug 29, 2018 • 50 min
Acquisition Strategies This a perfect bookend episode that connects with Town Hall Academy Episode 075. There we talked ‘Am I ready for my second branch?’ The Panel includes multi shop owners, with growth plans; Greg Bunch, from Aspen Auto Clinic,…
RR 357: Shop Talk Volume 2- Women Shop Owners
Aug 28, 2018 • 50 min
Shop Talk Volume 2- Women Shop Owners Kim Auernheimer of Cool Springs Automotive Brentwood Tennessee, Mary Ann Croce of Croce’s Transmission Specialists, Norwalk, Connecticut, and Kathleen Jarosik of Xpertech Auto Repair, Englewood, Florida comprised the…
FTR 008: Rick White – I’m Tired of You Giving Up!
Aug 27, 2018 • 6 min
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the…
RR 356: Bruno Tabbi And The Power of a Vanity Phone Number
Aug 24, 2018 • 24 min
The Power Of A Vanity Phone Number Bruno Tabbi is the President and Co-Founder at Ignition Toll-Free, where he focuses on premium vanity phone numbers including 1-800-MECHANIC. Bruno says that organic marketing, through phones, is still alive and…
THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?
Aug 22, 2018 • 53 min
Niche. Finding Specialties to Create New Business Services. A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A vibrant discussion to challenge the…
RR 355: Andrew Emery from Antero Automotive has The Best Job in the World
Aug 21, 2018 • 43 min
The Best Job in The World! Andrew Emery is the owner and operator of Antero Automotive in Greenwood Village, Colorado. He believes if you take care of your employees, they will take care of your customers. This episode tackles relationships with customers…
FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop
Aug 20, 2018
Matt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.
RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals
Aug 17, 2018
Geek Talk 2.0 Part 2 - Who owns your data. Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care, Madison Heights, MI,…
THA 080: Bring Them Back: How To Revitalize a Lost Customer
Aug 15, 2018
Bring Them Back: How To Revitalize a Lost Customer Our lively discussion starts with the Customer Retention Myth and ends with taking extreme ownership of your customer and keeping them in the fold. We talk about steps to get lost customers back, the…
RR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the Industry
Aug 14, 2018
Kyle Holt. Helping Entry-level Technicians Enter And Stay In Industry. Kyle Holt is the Co-Founder and President of S/P2. S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, among others.…
FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body
Aug 13, 2018
Scott ‘Gonzo’ Weaver Has A Warning. If Your Body Is Speaking To You? Listen.
RR 352: Rocky Khamenian. Uniting The Industry’s Great Divide!
Aug 10, 2018
Rocky Khamenian. Uniting The Industry’s Great Divide! Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of both Chapters 48 and 50 of the Automotive Service…
THA 079: What Drives Your Parts Buying Decisions?
Aug 8, 2018
What Drives Your Parts Buying Decision? This Town Hall Academy summit features Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, John Long partner in Schertz Auto Service in Schertz, TX, and Keith Katz, owner of Quality Service…
RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’
Aug 7, 2018
Paul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’ Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field experience in electronics, electrical and drivability diagnostics. For eighteen years he has been…
FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry
Aug 6, 2018
For The Record. Jennifer Filzen Wants To See More Women in the Autocare Industry.
RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.
Aug 3, 2018
Building relationships one transaction at a time. The power of CRM. Carrie-Lynn Rodenberg is the founder of Turnkey Marketing. It is a leading all-in-one marketing system for Auto Repair Shops. It is not just a software platform, but is an entire…
THA 078: Low Hanging Financial Fruit That Will Increase Your Profits
Aug 1, 2018
Low Hanging Financial Fruit That Will Improve Your Profits The cost of doing business rises each year. Net profits that are necessary to move your business forward are challenged each day. Our panel talks about the value of inspections on your sales,…
RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels
Jul 31, 2018
Smartphone on Wheels. Tracy Martin has authored six Motorbooks Workshop Series and writes articles for industry and trade magazines. His articles of late are focused on the connected car. Our cars today are becoming if not already became smartphone on…
FTR 004: Maylan Newton. Pay attention to your numbers.
Jul 30, 2018
For The Record. Maylan Newton. Pay attention to your numbers.