Remarkable Results Radio Podcast

Remarkable Results Radio Podcast

remarkableresults.biz
Automotive Aftermarket Success Stories
THA 116: Business Coaches Lab – Improving Shop Efficiency
Apr 25 • 56 min
THA 116 Business Coaches Lab - Improving Shop Efficiency Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make process improvement a rule, minimize interruptions, if your techs aren’t efficient find out why. There are…
RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon
Apr 23 • 33 min
A Convo with ASA’s new Executive Director, Ray Fisher. We have an aging workforce that is driving the industry to make some difficult decisions. The demands to adapt to the rapid growth of technology and advancement are factors that 10 years ago were…
FTR 042: Vinnie Lucido – Find a Balance to Your Ego
Apr 22 • 11 min
Find a Balance For Your Ego Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of Yoga to your well being. He is a Yoga teacher so he should know about the value of Yoga in one’s life. His…
RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability
Apr 19 • 33 min
New Aftermarket Measurement - Cost Per Billed Hour I’m with Bob Greenwood, President, and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. We are discussing how cost per billed hour affects the site’s total efficiency in maximizing net profits.…
THA 115: Who Says You Need an Automotive Background to Run a Successful Shop
Apr 18 • 47 min
THA 115 Who Says You Need an Automotive Background to Run a Successful Shop Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from Midwest Performance Cars as they share their strategy for growing their business. This is an interview like…
RR 423: Shop Talk 10 – Sold My Business – What’s Next?
Apr 16 • 43 min
Shop Talk 10 - Sold My Business - What’s Next? Listen to former shop owners talk about their decisions and what they are doing now. Most importantly they suggest that you plan ahead for your future. We also get into the future as they see it. My guests…
FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student
Apr 15 • 6 min
Change or Be Changed and Commit to be a Forever Student
RR 422: A Case for Shop Specialization
Apr 12 • 33 min
A case for shop specialization We are discussing in a bird’s eye view of Shop Specialization and training. I’m with Rob Morrell, Sr. Director of Management and Technical Training at WorldPac Technical Institute and Mark Warren, training manager at WTI. So…
THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids
Apr 11 • 45 min
Taking Community Involvement to the Next Level - CarFest - Philanthropy on Steroids CarFest is an event unlike any others in the US that connect the independent service provider together with the community. All the while you are listening think how you…
RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’
Apr 9 • 36 min
Mike Michalowicz - Making Your Profitability a Habit What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to manage your expenses. Therefore…
FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional
Apr 8 • 5 min
Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of understanding of the opportunities and…
RR 420: Kim Walker – Building a StoryBrand
Apr 5 • 29 min
Kim Walker - Building a Story Brand People are bombarded with 3,000 marketing messages every 24 hours. What does your message say? Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the plan among others. It is a perfect…
THA 113: Taking Care of Your Most Valuable Asset – YOU!
Apr 4 • 41 min
Taking Care of Your Most Valuable Asset - YOU Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation. Get off the couch. It’s not OK to NOT…
RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs
Apr 2 • 53 min
Bringing Technical Proficiency to the Next Level Through Tech Mentoring Programs What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on effective communication, effective…
FTR 039: Grant Swaim – The Gear Head Days Are Gone
Apr 1 • 10 min
Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone
RR 418: AIST – The Future of Automotive Education
Mar 29 • 44 min
AIST - The Future of Automotive Education This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and Technology (AIST) in Colorado Springs, CO. This new ‘non-traditional’ public charter school that will use…
THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.
Mar 27 • 56 min
Aftermarket Training in the Age of Rapid Tech Changes - How To Navigate Your Training Needs The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech industry. The stats are out there to prove…
RR 417: Rob Rowsell – Achieving Success on a Curved Road
Mar 26 • 35 min
Rob Rowsell - Achieving Success on Life’s Curved Road Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized success is a story fit for the ages.…
FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers
Mar 25 • 7 min
Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more than we do. She’ll tell you why.
RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team
Mar 22 • 53 min
Preparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with technology advancements is up there, but…
THA 111: Building New Customers
Mar 20 • 59 min
Building New Customers David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and also the founder of Transformers Institute bring their A game to this discussion. We covered a wide…
RR 415: Mitch Schneider – Legacy Aftermarket Influencer
Mar 19 • 45 min
Mitch Schneider - Legacy Industry Influencer. You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an…
FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?
Mar 18 • 10 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
RR 414: Elevating Our Industry’s Definition of Mechanic/Technician
Mar 15 • 54 min
Elevating our Industries’ Definition of a Mechanic/Technician The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional. As we discuss bringing a new definition to the automotive mechanic,…
THA 110: Charging What We Are Worth
Mar 13 • 50 min
Charging What We Are Worth We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you shouldn’t be afraid to charge what…
RR 413: Jill Trotta on Pricing Transparency
Mar 12 • 31 min
Understanding Consumer Behaviour through Price Transparency Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and…
FTR 036: Dwayne Myers – Say NO to the Technician Shortage
Mar 11 • 23 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant
Mar 8 • 28 min
OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. Don’t let the fact that Dave is from…
THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.
Mar 6 • 40 min
How to Handle the Overload of Information, Workload and All That You Have to Learn We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed ‘In-Box’, prioritizing, delegating,…
RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein
Mar 5 • 36 min
Changing of the Guard at ASCCA with Incoming President John Eppstein Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in Twin Peaks, CA and outgoing…
FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons
Mar 4 • 8 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
RR 410: Tom Ham – Running Your Business Remotely
Mar 1 • 28 min
Tom Ham: Running your Business Remotely Tom answers some big questions like: Does it take the right culture and people to make working remotely work? What kind of self-discipline to you need? And how does technology make it feel like you are there? We…
THA 108: The Value of a Professional HR Support Company
Feb 27 • 49 min
The Value of a Professional HR Support Company OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO specialists; Jim Belliveau, from Acadia HR and…
RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!
Feb 26 • 39 min
AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ! AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the transformation he made from a one bay shop at…
FTR 034: Greg Bunch – Take Your Toolbox Home
Feb 25 • 10 min
Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.
RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
Feb 22 • 40 min
Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education Scott and I dig into automotive education at the college level. We talk about the knowledge level and experience that…
THA 107: Discover How To Keep Your Women Customers For Life
Feb 20 • 44 min
Discover How To Keep Your Women Customers For Life We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But no matter your mix you’ve got to…
RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!
Feb 19 • 40 min
Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business! This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health challenge and are now advocates on what…
FTR 033: Kirk Richardson On Technician Pay Plans
Feb 18 • 14 min
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay…
RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor
Feb 15 • 45 min
Geek Talk 2.0 Part Three - The Independents Biggest Competitor This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against them. Some important stats presented…
THA 106: Managing a Negative Online Review
Feb 13 • 50 min
Managing a Negative Online Review The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences. So you got a “NEGATIVE” Review now what? Here is a 5 step process we are going to discuss: 1/ Two negatives…
RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss
Feb 12 • 40 min
Barry Barrett - Book Review - Never Split The Difference by Chris Voss Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life Depended On It”. Barry covers the premise…
FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime
Feb 11 • 9 min
Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for…
RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind
Feb 8 • 18 min
A Grant that Ensures The Future of the Aftermarket. CAWA receives a $25K grant from the University of the Aftermarket. The program would consider financial assistance, accreditation support, access to automotive products for classroom use and access to…
THA 105: Catering to the Millennial Customer
Feb 6 • 39 min
Catering to the Millennial Customer We are talking with three millennial aftermarket successors, they are each involved in the family service business. The panel: Lauren Anderson, Victory Auto Service & Glass Minneapolis, MN, Jacquie Hower, from…
RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.
Feb 5 • 38 min
Lucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility. There are a lot of responsibilities being a business owner. You have to re-think or get advice if your policies or strategies are not working. This episode does open the…
FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit
Feb 4 • 12 min
Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.
RR 402: Generation Z – Understanding Our Newest Employees and Customers
Feb 1 • 25 min
Generation Z - Understanding Our Newest Employees and Customers Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a difference in our society and…
THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done
Jan 30 • 51 min
The Business Coaches LAB: The Art of Implementation: How To Get Things Done. In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems for inaction. The discussion…
RR 401: Family Succession Part 1 – Our Future Female Shop Owners
Jan 29 • 41 min
Family Succession Part 1 - Our Future Female Shop Owners We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire knowing that the business they have…
FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians
Jan 28 • 11 min
What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in ‘my’ service professional business.
RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”
Jan 25 • 59 min
400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing. Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those first 20 guests who help get this…
THA 103: Turn Price Shopping Callers Into Customers.
Jan 23 • 52 min
Turn Phone Price Shoppers into Customers We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t know what else to ask. We talk about…
RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner
Jan 22 • 48 min
Service Talk Part 1 - The Center of the Hub: Customer - Technician - Owner Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket service industry. Trust and…
FTR 029: Tom Ham Part 1: What Techs want from Shop Owners
Jan 21 • 9 min
What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.
RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation
Jan 18 • 47 min
Shop Talk 9 - Business and Leadership Transformation I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two leaders with contrasting style but unified…
THA 102: Second Chance – Working with and Supporting Addiction
Jan 16 • 59 min
Second Chance - Working with and Supporting Addiction We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other addictions…
RR 397: Acquisition Integration – A Look Inside a New Location Transition
Jan 15 • 38 min
Acquisition Integration: A Look Inside a New Location Transition Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the…
FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car
Jan 14 • 7 min
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
RR 396: Education – Inside the Automotive Business School of Canada
Jan 11 • 42 min
Education - Inside the Automotive Business School of Canada Listen to the story of how one Automotive Business College prepares students for an Automotive Career. Bob Greenwood, CEO of Automotive Aftermarket E-Learning Centre Ltd and Professor John…
THA 101: Ghosting – Minimizing New Hire No Shows
Jan 9 • 50 min
Ghosting: Minimizing New Hire No Shows. When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I…
RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image
Jan 8 • 51 min
Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’…
FTR 027: Andy Bizub – Be The Dealer Alternative
Jan 7 • 11 min
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
RR 394: What Quality Employees Really Want – Results From a Technician Survey
Jan 4 • 37 min
What Quality Employees Really Want - Results From a Technician Survey Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk about the results of a few surveys from AMN that deal with the technicians perspective on their…
THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket
Jan 2 • 66 min
Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get…
RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
Jan 1 • 45 min
ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop. Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the investment in ADAS calibration and…
FTR 026: Derek Kaufman on Start-Stop Technology
Dec 31, 2018 • 8 min
Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to…
RR 392: Shop Talk 7 – The Leading Ladies
Dec 28, 2018 • 43 min
Shop Talk 7 -Leading Ladies Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby from Accurate Automotive in Mesa, AZ. These three ladies are members of an ATI twenty group that is called…
THA 099: The New Tax Law Impact on the Service Professional
Dec 26, 2018 • 51 min
The Impact of the New 2018 Tax Law on the Service Professional Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry Frank, Shop and coach at Repair Shop…
RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.
Dec 25, 2018 • 37 min
What Happens When a Technician Becomes a Customer for Automotive Repair. Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician Becomes a Customer for Automotive Repair…
FTR 025: Bill Nalu on Abundance
Dec 24, 2018 • 5 min
Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his thinking. A different way to think…
RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers
Dec 21, 2018 • 35 min
DATA - How Understanding Search Habits Will Help Grow New Customers Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media has developed numerous innovative, revenue-driving solutions for marketers of all sizes. He was an early adopter of…
THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas
Dec 19, 2018 • 50 min
 Your Learning Curve Never Sounded So Good Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project. Listen to Chris’s previous episodes HERE.…
RR 389: The Art of Successful Mentoring
Dec 18, 2018 • 42 min
The Art of Successful Mentoring Dr. John Passante is a well-respected mentor who has 35+ years of experience in human resource and organizational development. He is an author, a lecturer, a professor and prides himself in helping companies increase their…
FTR 024: Rick White – Overcoming the Blame Game
Dec 17, 2018 • 6 min
Rick White helps you over the Blame Game
RR 388: Re-Inventing You! A Personal Story Of Prolific Change.
Dec 14, 2018 • 46 min
Re-Inventing You! A Personal Story Of Prolific Change. Carlo Sabucco from Sils Complete Auto Care Centre, a successful 8 bay shop on the east side of Oakville, Ontario. This is episode offers some in your face and blunt stores about failure, adversity and…
THA 097: Service Professional Loyalty: A Supplier Perspective
Dec 12, 2018 • 54 min
Service Professional Loyalty: A Supplier Perspective On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto Parts, Fairfield, CA and Mark…
RR 387: In Praise of Our Trainers
Dec 11, 2018 • 48 min
In Praise of Our Trainers Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.…
FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?
Dec 10, 2018 • 7 min
Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair
RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners
Dec 7, 2018 • 44 min
Making it Work: Husband and Wife Partners Our married partners are Judi and Dana Haglin of Haglin Automotive Boulder, CO, along with Kim and Rob Auernheimer of CS Automotive in Brentwood, Tennessee. They share their experiences in running a shop, together…
THA 096: Engaging Kids in the Automotive
Dec 5, 2018 • 52 min
Engage our Kids in the Automotive This episode is a call to action to step up and get involved in your high school or college advisory boards and your community. Stop by a school and offer your help to the instructors or department chair or speak to your…
RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
Dec 4, 2018 • 32 min
AAPEX 2018 - Driving the Aftermarket to be Ahead of the Curve The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry and stay ahead of the curve. They…
FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.
Dec 3, 2018 • 5 min
Scott Brown: Don’t Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.
RR 384: Women In Auto Care 2018 Honorees!
Nov 30, 2018 • 44 min
Women In Auto Care 2018 Honorees! In this episode, we are talking with the 2018 Women In Auto Care honorees. Share their achievements, triumph and the road to their success in this long-form audio interview recorded at AAPEX 2018. Tammy Techlenburg,…
THA 095: Taking Good DVI Pictures
Nov 28, 2018 • 58 min
Taking Great DVI Pictures Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture documentation is how we are going to do…
RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable
Nov 27, 2018 • 105 min
AAPEX EDU 2018 The Road To Great Technicians A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and…
FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?
Nov 26, 2018 • 14 min
Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you. Brin explains the value he sees in having the right person believe in you and help you find your strengths. If you find this…
RR 382: A Champion for Women in The Automotive Industry
Nov 23, 2018 • 39 min
A Champion for Women in The Automotive Industry Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as an important point of contact for many women who are seeking the very best experience to buy a car…
THA 094: ASE – The Industry Credential and YOU!
Nov 21, 2018 • 57 min
ASE: The Industry Credential and You It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the industry. It’s time we, you, stepped to the plate and used ASE for what it does for you. Since ASE is a…
RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks
Nov 20, 2018 • 40 min
Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface Joe Register is Vice-President of Merging Technologies at the Auto Care Association. Joe is on the cutting edge of technology as it affects our industry and…
FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
Nov 19, 2018 • 15 min
Craig O’Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.
Nov 16, 2018 • 40 min
Uncopyable. How To Create an Unfair Advantage Over Your Competition Steve Miller is best known as Kelly’s Dad and The Marketing Gunslinger. He is the best selling author, speaker, and a renowned marketing strategist. He has helped numerous organization…
THA 093: How Not To Be a Micro Manager
Nov 14, 2018 • 49 min
Stop Being a Micro Manager Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micro manager. If you are a micro manager discover why you need…
RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
Nov 13, 2018 • 48 min
A Banker and a Master Tech Build a BMW Specialty Shop - Down Under Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a…
FTR 019: Kevin McClain Wants to Know Where Are You?
Nov 12, 2018 • 10 min
FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.
RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews
Nov 9, 2018 • 41 min
Dr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for…
THA 092: The Extreme Value of Shop Tours
Nov 7, 2018 • 51 min
The Extreme Value of Shop Tours Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their wisdom and…
RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem
Nov 6, 2018 • 27 min
The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem Gary Smith has been fascinated with electricity his whole life and understands that the more you know of electricity’s core fundamentals, the better diagnostician you’ll…
FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?
Nov 5, 2018 • 11 min
Will We Let Other Industries Poach our Technicians?
RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)
Nov 2, 2018 • 36 min
The Indisputable Rise of Digital Vehicle Inspections (DVI) The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, John Burkhauser of Bolt On Technology, and Pete Rudloff of Pete’s Garage and Flex Check Auto The episode…