Remarkable Results Radio Podcast

Remarkable Results Radio Podcast

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Automotive Aftermarket Success Stories


Tech Update: AI and The Autonomous Vehicle [RR 526]
Apr 10 • 33 min
RR 526 Tech Update - AI and the Autonomous Vehicle Listen to a first-hand account from Scott Brown, Chris Chesney and Dwayne Myers as they share their trip to the Southwest Research Institute as we talk AI and the Autonomous car. Learn how DATA Mining and…
What Would I Tell My Younger Self [THA 166]
Apr 9 • 39 min
We tilted this episode ‘What Would I Tell My Younger Self. Three very wise men share what they wish they had done earlier in their careers. So why does it take so long to accept ideas, direction, personal accountability? With me is Ron Haugen, Chris…
Are you a Shop Owner or a Business Owner [RR 525]
Apr 7 • 26 min
RR 525 You are Not a Shop Owner, You are a Business Owner I am with shop owner Ron Tinner who reaffirms that you are not the owner of the shop but the owner of the business. Someone, mainly you, must be attending to specific functions of your shop so that…
What Needs to be in Your Marketing Plan Right Now [RR 524]
Apr 3 • 36 min
RR 524 What Needs to be in Your Marketing Plan Right Now The ladies outlined the purpose you have as an open essential business during this pandemic and recommend the type and kind of marketing that you should be doing. The panel, Dori Eppstein,…
Surviving an Economic Downturn [THA 165]
Apr 2 • 49 min
THA 165 Surviving an Economic Downturn I’m delighted to have Ron Ipach, Maylon Newton, and Chris Cotton. We talk about being in a recession-proof business, marketing, making tough decisions and so, so much more. Many bright spot ideas here to encourage…
Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]
Mar 31 • 38 min
RR 523 Automotive Instructors Move to Online Training Amid Pandemic In this episode, my guests; Kevin Holzworth, the Assistant Professor of Automotive Technology at Montana State University, Vincent LaVerdi, the Instructor, Automotive Technology and Scott…
Lift Safety with Rick White [RR 522]
Mar 27 • 29 min
RR 522 Lift Safety and Accident Prevention Measures are Everybody’s Concern The statistics of deaths due to lift accidents has ballooned to 17 within the last 18 months. It’s alarming that’s why we talk about preventive measures, maintenance and overall…
Final Inspection – Quality Controls & Covid-19 [Bonus 07]
Mar 26 • 46 min
THA 164 Final Inspection - Quality Controls We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process but…
Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]
Mar 25 • 44 min
In the format of a virtual coffee discussion, this group delivered on a wide range of pertinent topics we are facing. In light of the Covid-19 pandemic we are talking lines of credit, SBA loans, sanitizing, marketing, open or closed waiting rooms, planing…
Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]
Mar 23 • 43 min
Survival Tactics - Covid-19 with Chris Cloutier and Dennis McCarron [RR 521] We are offering ideas, suggestions and inspiration to you as you craft the steps you’ll need to make to survive this unprecedented outbreak. My hope is that the podcast episodes…
Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]
Mar 22 • 38 min
For many small shop owners, you’ve learned how to implement smart practices and holding yourself accountable. You’ve joined networking groups, maybe even hired a coach to bring business acumen to your world. If you’ve done a lot to become a better…
Becoming a LEAN Technician [RR 520]
Mar 20 • 18 min
RR 520 Becoming a LEAN Technician - Jarred Alexander I had a special opportunity to interview technician Jarrod Alexander who presented his first-ever training seminar. Jarrod Alexander explains how it happened, how he overcame his ‘stage fright’ and the…
Knowing All About ADAS Will Make You a Smarter Technician [RR 519]
Mar 17 • 31 min
RR 519 Ben Johnson - Knowing All About ADAS Will Make You a Smarter Technician In this episode, I am with Ben Johnson, Director, Project Management, Mitchell 1. In this interview, Ben and I talk ADAS Training. Ben says almost every technician is working…
Unprecedented Times – Covid-19 [Bonus 4]
Mar 16 • 5 min
Bonus Episode 04 Coping with the Covid-19 Pandemic. Being involved to help the industry. What can I do to help you. Email Carm HERE. (mailto:[email protected]) Be socially involved and in touch with the show: Email…
Bonus Episode 3 – Town Hall Academy on Insurance Coverage
Mar 13 • 47 min
THA 161 Insurance Coverage Review - Part 1 Many don’t understand insurance, some feel they are over-insured, some underinsured. When, it is too late, and you have a claim, that is when you learn about coverages. This episode will go a long way to help you…
Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]
Mar 13 • 21 min
RR 518 Enticing our Youth to have a Career in the Aftermarket My guest for this show is Kelly Moore, Campus President for Lincoln College of Technology in Denver. Lincoln College of Technology is a career-focused college offering certificate and degree…
Stop Being Afraid – Bryan Gossel [RR 517]
Mar 10 • 30 min
RR 517 - Stop Being Afraid - Bryan Gossel Being afraid constrains you from achieving your goals. It hinders your growth and ability to expand with broadened horizons. We all fear failure but we must also learn that without failure there is no success. In…
Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]
Mar 5 • 37 min
RR 516 Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned My guests for this open and transparent discussion is Carolyn Coquillette from Lucious Garage in San Fransico and CEO of Shop-Ware along with Scott Brown from Connie and…
Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]
Mar 2 • 37 min
Striving for Greatness - Kirk Richardson [RR 515] Striving for greatness and setting the bar high is a goal difficult to follow. But with experience and dedication transformed into a family culture, Kirk built his own business with his employees’ welfare…
Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]
Feb 27 • 61 min
RR 514 Aftermarket 2030 Consolidation - Opportunities - Challenges - Succession Planning My panel brings a wealth of knowledge to our topic includes Jason Rainey is the Vice-President of NAPA Car Care, Greg Bunch, President of multi-shop operation Aspen…
In Search of Silver Bullets – Scott Shotton [RR 513]
Feb 24 • 29 min
In Search of Silver Bullets - Scott Shotton [RR 513] Silver Bullets. We know them as fixes for diagnostic or for that matter any vehicle problem that provides a quick fix. My guest Scott Shotton says silver bullets can be used but asks you to test and…
Aftermarket Acumen Part 5 – Succession [RR 512]
Feb 20 • 34 min
RR 512 Aftermarket Acumen Part 5 This episode is the fifth part of a wide-open panel I moderated last September 2019 at the ASA Illinois annual meeting. This episode speaks to one of the hottest topics there is in the industry: Succession. We also get…
Zero Dollar Customers – Tom Palermo [RR 511]
Feb 17 • 29 min
Zero Dollar Customers [RR 511] Let’s face it, Zero Dollar Customers can have a huge effect on a shop’s productivity. It also affect’s ROIs and a whole lot more. Having the right strategy and careful building of customer databases can get you to understand…
Aftermarket Acumen Part 4 – Technician Pay [RR 510]
Feb 13 • 67 min
This episode is the fourth part of a wide-open panel I moderated last September 2019 at the ASA Illinois annual meeting. This episode speaks to one of the hottest topics there is in the industry: Succession. We also get into SOPs and ADAS. With me is…
Teaching Students at Kustom Built Cars [RR 509]
Feb 10 • 21 min
Kustom Restoration School [RR 509] We are going to dive into the world of custom cars and the workshops behind it. Introducing Kustom Built Cars, a hands-on training to the younger generation. Its goals is to teach and restore cars so that in 20 years,…
Aftermarket Acumen Part 3 [RR 508]
Feb 6 • 41 min
Our Industry needs Higher Professionalism, Marketing and an Employee Handbook Welcome to the 3rd part of the Aftermarket Acumen. With me is Donny Seyfer from Seyfers Automotive and NASTF, Jeremy O’Neal Freedom Automotive and AdvisorFix, Danny Sanchez from…
Becoming the CEO – Bob Greenwood [RR 507]
Feb 3 • 36 min
Becoming the CEO - Bob Greenwood [RR 507] I am with Robert “Bob” Greenwood, AMAM, the President/C.E.O. of Automotive Aftermarket E-Learning Centre. Bob is an aftermarket Business Coach, international Business Instructor, Business Consultant, and Author.…
Aftermarket Acumen Part 2 – HR Concerns [RR 506]
Jan 30 • 30 min
RR 506 Aftermarket Acumen Part 2 Welcome to the second part of the Aftermarket Acumen. This is a 5 part series. I moderated an all-day panel discussion with the ASA Illinois members in September 2019. I had a dream team panel with an outline of an agenda.…
Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]
Jan 27 • 36 min
Don’t Get Overfocused on KPI’s Without Putting the Customer at The Center [RR 505] At AAPEX 2019 I had the pleasure to interview Ken Christie and Mark Higgins of BM Performance Center at Willaimstown, Victoria, Australia. For those new to the show, Ken is…
Aftermarket Acumen Part 1 [RR 504]
Jan 23 • 36 min
RR 504 Aftermarket Acumen Part 1 I was honored to give my keynote and then moderate an all-day panel discussion with the ASA Illinois members in September 2019. I had a dream team panel with an outline of an agenda. I turned the recorder on and we got…
Partnerships [RR 503]
Jan 20 • 35 min
Partnerships [RR 503] We are talking partnerships. They are not for everyone and some of you have great stories and some have scars as it relates to partnerships. I’m glad to be able to get this story told to you by Mark Roberts and John Long from Shertz…
Impact Award Winners 2019 [RR 502]
Jan 16 • 35 min
RR 502 Impact Award Winners The Impact Award: Four for the Future, honors four auto care industry professionals, age 40 or younger, who have demonstrated extraordinary leadership or have made remarkable strides within the auto care industry. My guests and…
Survey Says! [RR 501]
Jan 13 • 30 min
John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out. John dreamed of being a meteorologist but found out college wasn’t for him. When…
Bonus Episode 2 – Little Effort – Big Benefit
Jan 11 • 5 min
Just a few minutes of your time. Some important one on one time because I believe you’ve missed some excellent shows we’ve produced for you. Please subscribe to the Town Hall Academy and For The Record podcasts on your listening app. These shows have been…
What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]
Jan 9 • 73 min
RR 500 What Worked - What Didn’t - Success Has Its Ups and Downs Sharing the 500th episode with me are Amy Mattinat, Judy Zimmerman Walter, Jerry Kezhaya, Brett Beachler, Kirk Richardson, and Dwyane Myers. I’m honored that they Joined me in this milestone…
Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]
Jan 6 • 30 min
Bill Long is president and chief executive officer of the Motor & Equipment Manufacturers Association (MEMA) Which represents the largest sector of manufacturing jobs in the US through its four divisions, the Automotive Aftermarket Suppliers Association…
Dynamic Leadership – Building Your Leadership Team [RR 498]
Jan 2 • 35 min
RR 498 - Dynamic Leadership - Building Your Leadership Team Leaders are grown and encourage at Dynamic Automotive. Joining me in the studio at AAPEX 19 are Dwayne Myers, a partner in the business, Mark Murphy, lead technicians, Todd Zimmerman, location…
Erik Mortensen – Former Technician Now Automotive Educator [RR 497]
Dec 30, 2019 • 24 min
RR 497 - From a Technician to an Educator - Erik Mortensen Former master technician Erik Mortensen, an Automotive Instructor at Watauga High School, transforms his classroom into an automotive service shop. Erik shows his resilience, creativity and…
Bonus Episode – Them Changes | A Must Listen
Dec 29, 2019 • 4 min
Bonus Episode 1 Subscription Changes. Subscribe to Town Hall Academy and For The Record right inside your podcast listening app.
Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]
Dec 26, 2019 • 28 min
RR 496 Anthony Williams - Update on the Automotive Institute for Science and Technology (AIST) Get excited over the passion Anthony brings as the leader of this initiative and the vision he has to change automotive education, as we know it today. AIST…
Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]
Dec 23, 2019 • 20 min
RR 495 - Accepting Text Message Payments Will Transform Your Shop - Steve Ciabattoni Let’s talk about customer convenience. Steve Ciabattoni co-founder of 360 payments talks about the power of offering your customers to pay their repair bill via text. It…
494: Women In Auto Care 2019 Honorees
Dec 19, 2019 • 36 min
The winners of the 2019 Women of the Year Awards are: Auto Care Woman of the Year: Jennifer Maher, Chief Executive Officer, TechForce Foundation and America’s Automotive Trust Auto Care Woman of Excellence: Cindy Frasca, Chief Operating Officer, Kukui…
493: Do More of 2020 – Goals – Standards
Dec 17, 2019 • 20 min
RR 493 Do More in 2020 Since 2020 is on our doorstep you may just write down a few thoughts that get sparked by this discussion. The whole idea here is to share this with you so you can work toward greatness. If you are successful, I know you work at it…
492: YouTube – Benefit or Burden Part 2
Dec 13, 2019 • 53 min
RR 492: Youtube - Benefit or Burden Part 2 Welcome to the second installment of Youtube: Benefit or Burden Part 2. As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides of the value…
491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
Dec 10, 2019 • 24 min
RR 491: Warren Parr - Diagnostic & Intensive Labor Rates - Why and How I Did It Warren is bringing a practical view of calculating your diagnostic labor rate. He is completely changing his earnings/profit structure by having a diag labor rate that is…
490: Technician Round Table – Part 8 – Loyalty
Dec 6, 2019 • 53 min
RR 490: Technician Talk - Part 8 - Loyalty This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow. Loyalty is not limited to the team,…
489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
Dec 3, 2019 • 32 min
RR 489: Louis Altazan - Total Quality Management Comes From Great Processes-Systems Louis Altazan, President of AGCO Automotive Repair Service - Baton Rouge, LA. Louis has also studied under Dr. W. Edwards Demming the father of Quality Management. He has…
488: Bill Hanvey and Paul McCarthy AAPEX 2019
Nov 29, 2019 • 31 min
RR 488: Bill Hanvey and Paul McCarthy Builds A Strong Commitment to the Service Professional My guests today are the aftermarkets leading advocates and voices; Bill Hanvey, President, and CEO of the AutoCare Association and Paul McCarthy, President of the…
487: Joe Register – Will You Be at the Forefront of Technology?
Nov 26, 2019 • 30 min
RR 487: Joe Register - Will You Be at the Forefront of Technology? Joe Register, Vice-President Emerging Technologies at Auto Care. Joe has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive…
486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
Nov 22, 2019 • 32 min
RR 486: Dan Taylor - Emotional Intelligence (EQ) Leads to High Performing Companies - Part 3 There are 4 pillars that make our discussion stand today. These pillars are the ones that solidify the company’s cultural EQ. These are personal behavior,…
485: Warren Parr – Learning and Innovating with the PicoScope Club
Nov 19, 2019 • 26 min
RR 485 - Warren Parr - Learning and Innovating With a PicoScope Club My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an advisor at a Junior College Automotive Program and is involved in 6 different high schools. In this…
484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent
Nov 15, 2019 • 26 min
RR 484 - Jim Silverman - Attracting, Leading, and Growing Our Young Talent There are a lot of ways to engage our young generation in our beloved aftermarket and keep them. We can create a more team-oriented environment and have creative pay bonuses and…
483 – Managing On-Line Reviews – Kim Walker and Mitch Meier
Nov 12, 2019 • 28 min
RR 483 - Kim Walker and Mitch Meier - The Importance of Managing On-Line Reviews Everyone hates to get a negative review. But the worst thing you do is to ignore them or lash back at them. My panel does an excellent job of putting reviews into perspective…
482: Technician Shortage Solution – College Apprentice Program
Nov 8, 2019 • 24 min
RR 482 - Technician Shortage Solution - College Apprentice Program Think of the possibilities of hiring a young apprentice that is currently going to an automotive technical college. You get a chance to groom and mentor the young student and indoctrinate…
481: David Saline – Start or Grow Your Fleet Business
Nov 5, 2019 • 35 min
RR 481: David Saline - Start or Grow Your Fleet Business Fleet is a growth strategy only if you and your people and shop are equipped to take the challenge head-on. It is easy to start small. David shares how to break into a fleet and he gives you the…
480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?
Nov 1, 2019 • 48 min
Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve? The Geeks are back talking websites, wait until you hear this discussion. This super-smart group creates a pile of ideas, insights, and trends to think about. I must say they were at the top…
479: Sara Fraser – Important Millennial Buying Habits and Tendencies
Oct 29, 2019 • 27 min
RR 479: Sara Fraser - Millennial Buying Habits and Tendencies Millennials have become the largest generation recorded. So it is with a meticulous and careful analysis that we need to understand what do millennial customers want when it comes to vehicle…
478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits
Oct 25, 2019 • 45 min
ASTE: Technician Pay, Retention, and Benefits This episode is packed with great gems of wisdom and gives you a bird’s eye view not only on some great benefits and pay ideas, but as we all must understand it starts with having an enduring business culture.…
477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
Oct 22, 2019 • 32 min
RR 477: Danny Sanchez - It is Not Rocket Science to Run a Successful Shop Danny Sanchez, CEO of Autoshop Solutions, likes to keep it simple and direct. Having been a successful shop owner Danny is able to share his past experience as it relates to the…
476: Chris Cloutier and Scott Brown – Productivity Hacks
Oct 18, 2019 • 47 min
Chris Cloutier and Scott Brown - What does it take to become more Productive and Efficient? There are a lot of ways to become productive and efficient. There are a lot of strategies and systems that can be followed by just hearing this episode. Follow the…
475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
Oct 15, 2019 • 46 min
RR 475: Dirk Fuchs and Jeff Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces.…
474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2
Oct 11, 2019 • 32 min
Dan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2 Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock.…
473: Derek Kaufman on Augmented Reality – Closer Than You Think
Oct 8, 2019 • 27 min
RR 473: Derek Kaufman on Augmented Reality - A Future Game Changer Derek Kaufman, a managing partner of Schwarts Advisors digs deep into the world of Augmented Reality. If AR lives up to its promise of faster diagnosis and faster part removal and…
472: Jeff Rudnick – Marketing Do or Die
Oct 4, 2019 • 23 min
Jeff Rudnick - Marketing Do or Die We are talking about marketing. For some, it is like a root canal, for others they love pulling every marketing lever they have to generate traffic, loyalty, and revenue. You may dispute this, but marketing is one of the…
471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks
Oct 1, 2019 • 31 min
RR 471: Vin Waterhouse on Intensive Labor Rates and Financial Benchmarks Are you aware that you are selling fewer parts? Do you understand that the hours of diagnostic work you do does not reflect the typical parts sales per hour that your financial…
470: Automotive Students Speak Out on Their Future
Sep 27, 2019 • 31 min
RR 470: Automotive Students Speak Out on Their Future An interview with three automotive technology students who share their outlook on their schooling and so much more. I’m with Travis Mawhir, Ryan Kostek, and Jarrett Laska three automotive…
469: ASA Technology and Telematics Forum 2019
Sep 24, 2019 • 28 min
RR 469: Technology and Telematics Forum 2019 This episode contains transformational information that you’ll need to know and want to know. The more you know the better decisions you’ll make in steering the strategy of your business. Better yet the…
468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders
Sep 20, 2019 • 37 min
Mitch Schneider - Legacy Industry Influencer. You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an…
467: Servando Orozco on Franchising
Sep 17, 2019 • 24 min
Servando Orozco - A Franchising Business Template for the Aftermarket Servando Orozco, CEO and founder of Orozco’s Auto Service owns a four-store operation based out of Long Beach, CA. Franchising is nothing new to business or even in the aftermarket.…
466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals
Sep 13, 2019 • 31 min
RR 463: Mike Davidson - Wage and Hour Laws and Keeping Compliant As you go through this episode you’ll understand the intricacies of getting your employee’s pay reflective of the department of labor laws. It is not as easy as you have come to manage. Mike…
465: Tom Ham – Your Only Competitor is Yourself
Sep 10, 2019 • 26 min
Tom Ham - Your Only Real Competitor is Yourself Remarkable Results Radio episode 465. There is one way to keep yourself motivated and keep your competitive fire burning at whatever stage you are in your business, and that is knowing how to compete with…
464: YouTube – Benefit or Burden Part 1
Sep 6, 2019 • 64 min
RR 463: YouTube - Benefit or Burden As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides on the value of YouTube as it relates to auto repair. My panel is Paul Danner, ‘Scanner…
463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!
Sep 3, 2019 • 37 min
Mitch Schneider - His First Speech 35 Years ago, Still relevant today! Mitch Schneider is here for his second time. Mitch is an award-winning journalist, former shop owner and soon to be published novelist. For more than 37 years, Mitch operated…
462: Paul McCarthy – AASA President Has the Back of the Service Professional
Aug 30, 2019 • 37 min
Paul McCarthy - The importance of Marketing and Relationship Building I’m having a conversation with AASA’s President, Paul McCarthy. Our discussion went wide and we covered important topics that positively affect the aftermarket service industry. I…
461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1
Aug 27, 2019 • 35 min
Dan Taylor - Emotional Intelligence Leads To High Performance In the business of the aftermarket, we are always in search of leadership qualities to take our business and team to the next level. It is not necessarily how smart you are but how you manage…
460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!
Aug 23, 2019 • 25 min
Erick Bock - How to Quit Your Job and Face your FEARS - Go Where Your Passion Resides! I’m with Erick Bock of Bock Auto, Amagansett, NY, Long Island. Erick is very passionate about cars and he dreamed he was going to own a shop one day. His dreams came…
459: Standards And Values Foster a United Purpose for Your Team
Aug 20, 2019 • 47 min
Standards And Values Foster a United Purpose For Your Team My friend Kevin Donahoe from Pacific Motor Service with two shops in Monterey, CA And Pacific Grove, CA along with his general manager Jim Hayes go deep into their culture. They have a set of…
458: John Passante and Rob Tinson – Is Face To Face Communications Gone?
Aug 16, 2019 • 40 min
Fundamental Communicating and Selling. Is Face To Face Communications Gone? Guests Dr. John Passante is a legacy automotive aftermarket Human Resource Professional and President/CEO of the Organizational Development Group. He is an adjunct professor at…
457: Justin Allen – Working Too Hard? Feel Burned Out?
Aug 13, 2019 • 21 min
RR 457: Justin Allen - We are working too hard. Do you feel burned out? Justin Allen is a sales specialist with Hunter Engineering. His observation: We are working too hard. Do you feel burned out? Listen to Justin tell it like sees it. Justin supports…
456: Jennifer Grady ESQ – Harassment Training Required by Law
Aug 9, 2019 • 37 min
Jennifer Grady ESQ - Harassment Training Required by Law Jennifer A. Grady, Esq. is the founder of the law firm The Grady Firm, P.C. Ms. Grady is an attorney, corporate trainer, and international speaker. She founded the firm in 2012 with a passion for…
455: Scott Shotton – Building Quality Trainers of Tomorrow
Aug 6, 2019 • 44 min
RR 455: Scott Shotton - Building Quality Trainers of Tomorrow Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair…
454: Danny Durbin – Integrating the Third Generation
Aug 2, 2019 • 19 min
Danny Durbin - Integrating the Third Generation Danny Durbin is the second generation owner of Durbin Auto Parts, in Prattville, AL. He is now integrating the third generation into the business. You’ve heard the stats about the third generation? Only…
453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!
Jul 30, 2019 • 35 min
Dutch Silverstein puts ADAS Scholarship worth $4,000 on the line! Free Training! Unheard of. Dutch Silvestein of A&M Auto Service is putting up a $4,000 scholarship for a shop owner and technician for ADAS training. This means TWO guys from the same shop…
452: Danielle and Brett Bohlmann – Creating Work/Life Harmony
Jul 26, 2019 • 40 min
Danielle and Brett Bohlmann Finding the Right Balance Between Work and Life Brett and Danielle Bohlmann are Shop Owners at Hwy 7 Service Center. They agree that they are everything the other is not and they know it and use it to their advantage instead of…
451: Dan Gilley – Attracting the Right Talent with the Right Stuff
Jul 23, 2019 • 34 min
Dan Gilley - Attracting the Right Talent with the Right Stuff Every new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a business owner, what do you need to…
Trailer – Why Would You Want To Listen and Who the Heck Am I?
Jul 19, 2019 • 2 min
Why Would You Want To Listen and Who the Heck Am I? Can you afford to miss out on being a fly on the wall of shop owners, coaches, technicians, executives and every other contributor that has been involved in the aftermarkets premiere podcast? Through…
450: Michael Eilbracht – Becoming an Industry Trainer
Jul 19, 2019 • 24 min
Michael Eilbracht - Becoming a Trainer Many in the industry have the yearning to give and teach. Think about how many professional teachers found their calling. Michael knows he has found his calling to be an industry trainer. He has presented at Vision…
449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?
Jul 16, 2019 • 40 min
Maryann Croce - What advice would you give a new business owner? Will this advice benefit the established business person? Would you like some advice on starting a business. What if you could apply this advice to your established business. With me is…
448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser
Jul 12, 2019 • 25 min
Larry Dragan - Life After I Sold My Business - Lemon Law Expert Witness, Certified Mediator and Appraiser Larry Dragan is the 2nd generation owner of Stan’s Garage founded in 1941 at Dearborn Heights, Mi. He sold his ownership to his son, Scott. He now…
447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?
Jul 9, 2019 • 34 min
Jonnie Wright - Customer Service: What Are The Three Things You Want To Get Better At Keeping customers satisfied is what most businesses strive for and it is what keeps them coming back. Listen to the story of customer service from Jonnie Wright. Jonnie…
446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket
Jul 5, 2019 • 32 min
Privacy, Data Ownership and Cybersecurity - Threats to the Automotive Aftermarket Carm Capriotto with Bob Redding ASA’s Legislative representative, Frank Leutz who is the COO of Desert car care in Chandler, Arizona, and Brin Kleine who is the owner of…
445: Chris Cotton – Certified Profit First Professional
Jul 2, 2019 • 26 min
RR 445: Chris Cotton - Certified Profit First Professional My guest Chris Cotton is a Certified Profit First Professional and a business coach. He helps shop owners understand the fundamentals of money and the decision making behind it. He helps us manage…
444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More
Jun 28, 2019 • 64 min
Technician Talk 7 - Professionalism and More This outspoken trio wonders how professionalism is bred, how it starts and how it can be compartmentalized. Everyone must step up and set the bar high for others to emulate and follow. My guests for Tech Talk 7…
443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair
Jun 25, 2019 • 23 min
Jill Trotta Best and Worst Metro Cities for Car Repair Survey My guest is Jill Trotta. She is the Vice President for Industry Advocacy and Sales at RepairPal. We talked about the surveys that pointed out which metro cities are best for car repair. This is…
442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies
Jun 21, 2019 • 36 min
What Are The Puts And Takes In Servicing Vehicles Equipped With Advanced Technologies And Automated Driving Functions - ADAS Vehicular data is important for various reasons ranging from collisions to communications and safety. With the advancement in…
441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?
Jun 18, 2019 • 56 min
In their fourth installment of Geek Talk 2.0. This episode took an interesting path as Greg brought his perspective on AAA. Chris talked about AI, Bill has his thought on his suppliers and Karim talked about the importance of data ownership. Your panel-…
440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner
Jun 14, 2019 • 25 min
Amending Legislation for Telematic Data Ownership - RR 440 My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your…
439: Safety Training in the Workplace – Charlie Ayers with CCAR
Jun 11, 2019 • 19 min
Safety Training in the Workplace - RR 439 Become educated on the importance of OSHA and HazMatt training. You’ll not want to be on the short end of the stick as it relates to your responsibilities in these areas. With me today is Charlie Ayers the…
438: My New Shop – From the Ground Up – Doug Callaghan
Jun 7, 2019 • 29 min
From the Ground Up - The Challenges of Building a New Facility Building a new facility can make or break you. So many variables and decisions to consider not to mention the added issues, and problems which will be laid on the table. Confidence with an…
437: Recruiters Round Table with Kyle Holt & Jay Goninen
Jun 4, 2019 • 43 min
Recruiters Round Table with Kyle Holt & Jay Goninen Ever have the need for a new team member? Trying to hire a technician. Concerned about losing a top performer? You are not alone and in fact, this is one of the toughest challenges service professionals…
436: Brad Beeston – Building a Reputation Online
May 31, 2019 • 27 min
Building a Reputation Online Back in the day where yellow pages, print ads, billboards and TV rule the marketing world, now it is almost irrelevant. It is not completely gone but it will be. We are experiencing an influx of all digital marketing.…
435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019
May 28, 2019 • 34 min
Young Careers In The Making - Automotive College Student Panel at CarFest 2019 This episode with Ashlynn Poole, Cheyanne Keith, and Michael Wheeler is proof that Carfest is doing some great things by reaching out to automotive colleges to further enhance…
434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students
May 24, 2019 • 31 min
Training Talk - Daytime vs. Night Time Training | ASE Certification | Instructors and Students Experience the insights of a Tech and Automotive Instructors talking about the difference between Day and Night training along with ASE certifications and…
433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business
May 21, 2019 • 27 min
The Importance of Third Party Credentialing and Having a Learning Culture in Your Business. You are a professional in the automotive service aftermarket. You know your stuff, you are smart, accomplished. You put your knowledge to use every day. Ever…
432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer
May 17, 2019 • 49 min
Shop Talk 11 - Important Partnership - Shop, Parts Supplier and Manufacturer Welcome to Shop Talk 11. Our Shop Talk Panel guests are Monte Hamsher, a shop owner, technician and automotive teacher; Bob Pattengale- National Training Manager at Bosch; and…
431: Sara Fraser – The Power of Social Media for Automotive Professionals
May 14, 2019 • 23 min
Sara Fraser - The Power of Social Media for Automotive Professionals There are a lot of trends happening on social media in the past couple of years. Understanding these trends can give us a competitive advantage and hashtags plays an important role…
430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business
May 10, 2019 • 31 min
Jennifer Filzen- What Dancing Taught Me About Running a Successful Business A very interesting discipline that incorporates how you lead and how you strategize your life and business as a whole. Imagine learning the principles of dancing to improve your…
429: Family Succession Part 2 – Parents on their Daughters Succession Plan
May 7, 2019 • 48 min
Family Succession Part 2 - Parents on their Daughters Succession Plan Welcome to the second installment of Family Succession. Learn how parents mold and develop their children to take the helm of the company after they retire. Hear the discipline, methods…
428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training
May 3, 2019 • 30 min
Technical Talk - ADAS | Support Vendors That Support Training | Fundamental Training Tech talk with Kevin Fitzpatrick, Vice President Autologic; Steven Zack, Automotive Technical Instructor for Bosch; and Matt Fanslow, Shop Manager/Diagnostician of…
427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest
Apr 30, 2019 • 32 min
You should have the highest payroll in town, not the lowest. A generation ago the shop owner didn’t need to know the numbers. How the world has changed and in this episode with Vin Waterhouse, as with all my discussions with business consultants and…
426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand
Apr 26, 2019 • 19 min
Supporting Technician Training with Technology and Partnerships - Paul Louwers - AVI On-Demand Paul Louwers, CEO and CO-founder of the Automotive Video Innovations and the driving force behind the concept and execution of AVI. He has been in the training…
425: Ray Fisher – Networking Just May Be Your Secret Weapon
Apr 23, 2019 • 33 min
A Convo with ASA’s new Executive Director, Ray Fisher. We have an aging workforce that is driving the industry to make some difficult decisions. The demands to adapt to the rapid growth of technology and advancement are factors that 10 years ago were…
424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability
Apr 19, 2019 • 33 min
New Aftermarket Measurement - Cost Per Billed Hour I’m with Bob Greenwood, President, and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. We are discussing how cost per billed hour affects the site’s total efficiency in maximizing net profits.…
423: Shop Talk 10 – Sold My Business – What’s Next?
Apr 16, 2019 • 43 min
Shop Talk 10 - Sold My Business - What’s Next? Listen to former shop owners talk about their decisions and what they are doing now. Most importantly they suggest that you plan ahead for your future. We also get into the future as they see it. My guests…
422: A Case for Shop Specialization
Apr 12, 2019 • 33 min
A case for shop specialization We are discussing in a bird’s eye view of Shop Specialization and training. I’m with Rob Morrell, Sr. Director of Management and Technical Training at WorldPac Technical Institute and Mark Warren, training manager at WTI. So…
421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’
Apr 9, 2019 • 36 min
Mike Michalowicz - Making Your Profitability a Habit What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to manage your expenses. Therefore…
420: Kim Walker – Building a StoryBrand
Apr 5, 2019 • 29 min
Kim Walker - Building a Story Brand People are bombarded with 3,000 marketing messages every 24 hours. What does your message say? Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the plan among others. It is a perfect…
419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs
Apr 2, 2019 • 53 min
Bringing Technical Proficiency to the Next Level Through Tech Mentoring Programs What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on effective communication, effective…
418: AIST – The Future of Automotive Education
Mar 29, 2019 • 44 min
AIST - The Future of Automotive Education This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and Technology (AIST) in Colorado Springs, CO. This new ‘non-traditional’ public charter school that will use…
417: Rob Rowsell – Achieving Success on a Curved Road
Mar 26, 2019 • 35 min
Rob Rowsell - Achieving Success on Life’s Curved Road Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized success is a story fit for the ages.…
416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team
Mar 22, 2019 • 53 min
Preparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with technology advancements is up there, but…
415: Mitch Schneider – Legacy Aftermarket Influencer
Mar 19, 2019 • 45 min
Mitch Schneider - Legacy Industry Influencer. You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an…
414: Elevating Our Industry’s Definition of Mechanic/Technician
Mar 15, 2019 • 54 min
Elevating our Industries’ Definition of a Mechanic/Technician The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional. As we discuss bringing a new definition to the automotive mechanic,…
413: Jill Trotta on Pricing Transparency
Mar 12, 2019 • 31 min
Understanding Consumer Behaviour through Price Transparency Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and…
412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant
Mar 8, 2019 • 28 min
OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. Don’t let the fact that Dave is from…
411: Changing of the Guard at ASCCA with Incoming President John Eppstein
Mar 5, 2019 • 36 min
Changing of the Guard at ASCCA with Incoming President John Eppstein Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in Twin Peaks, CA and outgoing…
410: Tom Ham – Running Your Business Remotely
Mar 1, 2019 • 28 min
Tom Ham: Running your Business Remotely Tom answers some big questions like: Does it take the right culture and people to make working remotely work? What kind of self-discipline to you need? And how does technology make it feel like you are there? We…
409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!
Feb 26, 2019 • 39 min
AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ! AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the transformation he made from a one bay shop at…
408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
Feb 22, 2019 • 40 min
Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education Scott and I dig into automotive education at the college level. We talk about the knowledge level and experience that…
407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!
Feb 19, 2019 • 40 min
Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business! This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health challenge and are now advocates on what…
406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor
Feb 15, 2019 • 45 min
Geek Talk 2.0 Part Three - The Independents Biggest Competitor This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against them. Some important stats presented…
405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss
Feb 12, 2019 • 40 min
Barry Barrett - Book Review - Never Split The Difference by Chris Voss Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life Depended On It”. Barry covers the premise…
404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind
Feb 8, 2019 • 18 min
A Grant that Ensures The Future of the Aftermarket. CAWA receives a $25K grant from the University of the Aftermarket. The program would consider financial assistance, accreditation support, access to automotive products for classroom use and access to…
403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.
Feb 5, 2019 • 38 min
Lucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility. There are a lot of responsibilities being a business owner. You have to re-think or get advice if your policies or strategies are not working. This episode does open the…
402: Generation Z – Understanding Our Newest Employees and Customers
Feb 1, 2019 • 25 min
Generation Z - Understanding Our Newest Employees and Customers Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a difference in our society and…
401: Family Succession Part 1 – Our Future Female Shop Owners
Jan 29, 2019 • 41 min
Family Succession Part 1 - Our Future Female Shop Owners We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire knowing that the business they have…
400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”
Jan 25, 2019 • 59 min
400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing. Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those first 20 guests who help get this…
399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner
Jan 22, 2019 • 48 min
Service Talk Part 1 - The Center of the Hub: Customer - Technician - Owner Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket service industry. Trust and…
398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation
Jan 18, 2019 • 47 min
Shop Talk 9 - Business and Leadership Transformation I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two leaders with contrasting style but unified…
397: Acquisition Integration – A Look Inside a New Location Transition
Jan 15, 2019 • 38 min
Acquisition Integration: A Look Inside a New Location Transition Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the…
396: Education – Inside the Automotive Business School of Canada
Jan 11, 2019 • 42 min
Education - Inside the Automotive Business School of Canada Listen to the story of how one Automotive Business College prepares students for an Automotive Career. Bob Greenwood, CEO of Automotive Aftermarket E-Learning Centre Ltd and Professor John…
395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image
Jan 8, 2019 • 51 min
Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’…
394: What Quality Employees Really Want – Results From a Technician Survey
Jan 4, 2019 • 37 min
What Quality Employees Really Want - Results From a Technician Survey Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk about the results of a few surveys from AMN that deal with the technicians perspective on their…
393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
Jan 1, 2019 • 45 min
ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop. Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the investment in ADAS calibration and…
392: Shop Talk 7 – The Leading Ladies
Dec 28, 2018 • 43 min
Shop Talk 7 -Leading Ladies Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby from Accurate Automotive in Mesa, AZ. These three ladies are members of an ATI twenty group that is called…
391: What Happens When a Technician Becomes a Customer for Automotive Repair.
Dec 25, 2018 • 37 min
What Happens When a Technician Becomes a Customer for Automotive Repair. Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician Becomes a Customer for Automotive Repair…
390: DATA – How Understanding Search Habits Will Help Grow New Customers
Dec 21, 2018 • 35 min
DATA - How Understanding Search Habits Will Help Grow New Customers Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media has developed numerous innovative, revenue-driving solutions for marketers of all sizes. He was an early adopter of…
389: The Art of Successful Mentoring
Dec 18, 2018 • 42 min
The Art of Successful Mentoring Dr. John Passante is a well-respected mentor who has 35+ years of experience in human resource and organizational development. He is an author, a lecturer, a professor and prides himself in helping companies increase their…
388: Re-Inventing You! A Personal Story Of Prolific Change.
Dec 14, 2018 • 46 min
Re-Inventing You! A Personal Story Of Prolific Change. Carlo Sabucco from Sils Complete Auto Care Centre, a successful 8 bay shop on the east side of Oakville, Ontario. This is episode offers some in your face and blunt stores about failure, adversity and…
387: In Praise of Our Trainers
Dec 11, 2018 • 48 min
In Praise of Our Trainers Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.…
386: Shop Talk 6 – Making it Work – Husband and Wife Partners
Dec 7, 2018 • 44 min
Making it Work: Husband and Wife Partners Our married partners are Judi and Dana Haglin of Haglin Automotive Boulder, CO, along with Kim and Rob Auernheimer of CS Automotive in Brentwood, Tennessee. They share their experiences in running a shop, together…
385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
Dec 4, 2018 • 32 min
AAPEX 2018 - Driving the Aftermarket to be Ahead of the Curve The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry and stay ahead of the curve. They…
384: Women In Auto Care 2018 Honorees!
Nov 30, 2018 • 44 min
Women In Auto Care 2018 Honorees! In this episode, we are talking with the 2018 Women In Auto Care honorees. Share their achievements, triumph and the road to their success in this long-form audio interview recorded at AAPEX 2018. Tammy Techlenburg,…
383: AAPEXedu 2018 The Road To Great Technicians – Roundtable
Nov 27, 2018 • 105 min
AAPEX EDU 2018 The Road To Great Technicians A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and…
382: A Champion for Women in The Automotive Industry
Nov 23, 2018 • 39 min
A Champion for Women in The Automotive Industry Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as an important point of contact for many women who are seeking the very best experience to buy a car…
381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks
Nov 20, 2018 • 40 min
Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface Joe Register is Vice-President of Merging Technologies at the Auto Care Association. Joe is on the cutting edge of technology as it affects our industry and…
380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.
Nov 16, 2018 • 40 min
Uncopyable. How To Create an Unfair Advantage Over Your Competition Steve Miller is best known as Kelly’s Dad and The Marketing Gunslinger. He is the best selling author, speaker, and a renowned marketing strategist. He has helped numerous organization…
379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
Nov 13, 2018 • 48 min
A Banker and a Master Tech Build a BMW Specialty Shop - Down Under Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a…
378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews
Nov 9, 2018 • 41 min
Dr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for…
377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem
Nov 6, 2018 • 27 min
The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem Gary Smith has been fascinated with electricity his whole life and understands that the more you know of electricity’s core fundamentals, the better diagnostician you’ll…
376: The Undeniable Rise of Digital Vehicle Inspection (DVI)
Nov 2, 2018 • 36 min
The Indisputable Rise of Digital Vehicle Inspections (DVI) The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, John Burkhauser of Bolt On Technology, and Pete Rudloff of Pete’s Garage and Flex Check Auto The episode…
375: Trained By Techs – Creating a Training Commitment Inside All Shops
Oct 30, 2018 • 47 min
Trained By Techs - Creating a Training Commitment Inside All Shop Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead diagnostician can be profitable, that techs…
374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.
Oct 26, 2018 • 42 min
Shop Talk 6: Change or Be Changed - Doug Rogers and Dean Bailey The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE 2018. They share their expert take…
373: Shop Talk 5 – Retired and Still Helping the Industry
Oct 23, 2018 • 40 min
Shop Talk 5 - Retired and Still Helping the Industry The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall. Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing to the industry as a part-timer.…
372: Edwin Hazzard – Training is the Responsibility of the Technician
Oct 19, 2018 • 23 min
Did You Know That Training is the Responsibility of the Technician? A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a lot to say about the…
371: Technician Round Table at ASTE – Griffin-Reynolds-Steele
Oct 16, 2018 • 47 min
Technician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop. The panel consists of Mike Reynolds, Mobile Automotive Service Solutions in Charleston, SC, Shane Steele, Hoover Dodge located in…
370: Darren Garlock Treating Company Culture and Customer Retention Alike!
Oct 12, 2018 • 34 min
Treating Company Culture and Customer Retention Alike! Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center a multi-shop organization headquartered in Oconomowoc, WI. Like so many Darren started his career in the shop…
369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.
Oct 9, 2018 • 39 min
Patrick McHugh. Using a Scoreboard to Manage Shop Performance. In this episode, Patrick shows us an interesting way of tracking progress and goals in his shop with his new scoreboard. It actually came from a discussion he had with his techs and his…
368: Shop Talk 4. Gaining New Customers Through Marketing Automation.
Oct 5, 2018 • 47 min
Gaining New Customers Through Marketing Automation Shop Talk 4 brings Doug Callaghan from Vic’s Service Centre, David Roman Done With Care Auto Repair, and Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service together for an open discussion. The big…
367: Mike Tatich. John Maxwell Leadership Certified.
Oct 2, 2018 • 50 min
Mike Tatich. John Maxwell Certified Leadership Coach Mike Tatich, President of Tatich’s TMT Automotive Inc., Bremen, Indiana made a major decision after reading many of John Maxwell’s Books on Leadership to become a Maxell Certified Leadership Coach. Mike…
366: Defend Our Marketplace – Keeping Up With Connected Cars
Sep 28, 2018 • 38 min
Defend Our Marketplace - Keeping Up With Connected Cars Our ASCCA Connected Cars Panel; Carolyn Coquillette of Luscious Garage, San Francisco, CA, Dave Kusa of Autotrend Diagnostic, San Francisco, CA, and Niko Sougias of Charlie’s Foreign Car Service,…
365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach
Sep 24, 2018 • 42 min
Shop Owner Sold His Business and Became an E-Myth Business Coach Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a successful Auto Repair business for over 26 years that he sold and retired from. His business took off when…
364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.
Sep 21, 2018 • 42 min
ASCCA Degree Program. First of Its Kind to Channel Students to Independents. The ASCCA Degree Program at Cuyamaca College in El Cajon, CA was forged by a small group of independent shop owners and a dedicated educator. Kicked off by Dara Bakhshandeh of CD…
363: David Justice – You Must Manage Your Labor Profit Before Anything Else
Sep 18, 2018 • 34 min
David Justice - You Must Manage Your Labor Profit Before Anything Else When David Justice sold his $5M business he was already speaking and coaching in partnership with NAPA. To help run his business David created the Labor Profit Management tool to keep…
362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow
Sep 14, 2018 • 61 min
Technician Roundtable Part 6 Our continuing Tech Talk series is back for another go at some intense thinking. Join Matt Fanslow, the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN, Peter Landry, ASE L1 Master Automotive Technician…
361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.
Sep 11, 2018 • 38 min
Father and Son / Owner and Prodigy Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and son can unlock different creative and innovative skill sets applicable to the modern shop of today.…
360: Shop Talk 3 – Millennial Shop Owners.
Sep 7, 2018 • 48 min
Shop Talk: Volume 3 - Millennial Shop Owners. Young, energetic and committed to becoming great leaders. The panel consists of Justin Barrett of Barrett Automotive, Cornelia GA, Brett Bohlmann of HWY 7 Service Center, Newel, IA, and Tony Tatich from TMT…
359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.
Sep 4, 2018 • 28 min
Underappreciated So He Opened His Own Shop. Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He is a Highly Certified Factory Honda Technician that also holds multiple ASE, STANDARD, MECP, And Pennsylvania Certifications and Licenses. He is…
358: John Gustafson – ATC: Synchronizing the Automotive Trades
Aug 31, 2018 • 40 min
ATC: Synchronizing the Automotive Trades John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit organization whose vision is to…
357: Shop Talk Volume 2- Women Shop Owners
Aug 28, 2018 • 50 min
Shop Talk Volume 2- Women Shop Owners Kim Auernheimer of Cool Springs Automotive Brentwood Tennessee, Mary Ann Croce of Croce’s Transmission Specialists, Norwalk, Connecticut, and Kathleen Jarosik of Xpertech Auto Repair, Englewood, Florida comprised the…
356: Bruno Tabbi And The Power of a Vanity Phone Number
Aug 24, 2018 • 24 min
The Power Of A Vanity Phone Number Bruno Tabbi is the President and Co-Founder at Ignition Toll-Free, where he focuses on premium vanity phone numbers including 1-800-MECHANIC. Bruno says that organic marketing, through phones, is still alive and…
355: Andrew Emery from Antero Automotive has The Best Job in the World
Aug 21, 2018 • 43 min
The Best Job in The World! Andrew Emery is the owner and operator of Antero Automotive in Greenwood Village, Colorado. He believes if you take care of your employees, they will take care of your customers. This episode tackles relationships with customers…
354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals
Aug 17, 2018 • 53 min
Geek Talk 2.0 Part 2 - Who owns your data. Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care, Madison Heights, MI,…
353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the Industry
Aug 14, 2018 • 47 min
Kyle Holt. Helping Entry-level Technicians Enter And Stay In Industry. Kyle Holt is the Co-Founder and President of S/P2. S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, among others.…
352: Rocky Khamenian. Uniting The Industry’s Great Divide!
Aug 10, 2018 • 49 min
Rocky Khamenian. Uniting The Industry’s Great Divide! Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of both Chapters 48 and 50 of the Automotive Service…
351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’
Aug 7, 2018 • 47 min
Paul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’ Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field experience in electronics, electrical and drivability diagnostics. For eighteen years he has been…
350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.
Aug 3, 2018 • 41 min
Building relationships one transaction at a time. The power of CRM. Carrie-Lynn Rodenberg is the founder of Turnkey Marketing. It is a leading all-in-one marketing system for Auto Repair Shops. It is not just a software platform, but is an entire…
349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels
Jul 31, 2018 • 32 min
Smartphone on Wheels. Tracy Martin has authored six Motorbooks Workshop Series and writes articles for industry and trade magazines. His articles of late are focused on the connected car. Our cars today are becoming if not already became smartphone on…
348: Vinnie and Anthony Lucido from CoAuto – Community Conscious Car Care
Jul 27, 2018 • 52 min
Community Conscious Car Care Vinnie and Anthony Lucido started CoAuto in 2014 at Reno, Nevada. The brothers are both ASE Master Technicians with Anthony holding 15 ASE Certifications. Their shop CoAuto which stands for Community Conscious Car Care ran…
347: Jonathan Ortiz of Foreign Affairs Auto – From Used Cars to Full Service
Jul 24, 2018 • 43 min
A Family Affair Jonathan Ortiz is the General Manager at Foreign Affairs Auto, West Palm Beach, Florida finished his MBA at Northeastern in Boston. Since he joined the family business, he played a key role, with his Dad, in the transition from a used car…
346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry
Jul 20, 2018 • 56 min
Improving The Level Of Professionalism Within The Aftermarket Industry Matt Fanslow is an expert Diagnostic Technician and Shop Manager at Riverside Automotive, Redwing, Minnesota. He specializes in diagnosing automotive failures and is very well versed…
345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and Light
Jul 17, 2018 • 48 min
The Importance of Soap-Paint-Light Leon Martin started his shop on a 60x40 oat-field, in a community with a population no less than 2,200. He started it with pure guts and determination despite detractors that told him that he can’t do it. When Auto Tech…
344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre
Jul 13, 2018 • 61 min
Technician or Diagnostician, What’s the difference? Technician Roundtable episode with Brin Kline, Tanner Brandt, and Pedro De La Torre share their passion for their craft and talk scheduling and selling diagnostics. We get into apprenticeship/mentorship…
343: Shop Talk: John Constantin, Mike Shultz, and Jim Fleischman
Jul 10, 2018 • 44 min
Shop Talk: Time Management and Digital Inspections Shop talk with three shop owners; John Constantin, Jim Fleishman and Mike Schultz talk time management and digital inspections. Systems for time management will either make our lives easier or without…
342: Brandon Steckler – Diagnostician, Trainer, Writer
Jul 6, 2018 • 49 min
Diagnostician, Trainer and Writer. Learn What Inspires Brandon Steckler to Be the Best. Brandon Steckler is a working diagnostician, writer and trainer. He loves to help maintain and improve the level of professionalism among today’s diagnosticians. His…
341: Mark Bergasse, Carlo Sabucco, Glenn Colling, Todd Sarson. Friends First-Competitors Second.
Jul 3, 2018 • 53 min
Friends To The Rescue. Mark Bergasse from Marks Auto Service in Oakville, ON, had a life-changing medical condition. A heart attack that precipitated a quadruple bypass. His wife Sandy called their friends Glenn Colling of Eastside Auto Service, Todd…
340: Seth Thorson Creates $25,000 Scholarship Endowment
Jun 29, 2018 • 30 min
Ready To Create Your Own Scholarship Endowment for Automotive Tech Students? Seth Thorson from Eurotech Auto Service, New Brighton, MN, has specialized in the service of European automobiles since 1999. Seth made a bold move this year and created a…
339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket Professionals
Jun 26, 2018 • 55 min
Geek Talk 2.0 Part 1 - Cloud-Based Systems, RansomWare and More Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care,…
338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow
Jun 22, 2018 • 53 min
A Wide-Open Discussion from Three Aftermarket Technicians on Mentoring, Fundamentals Training and Mentoring Under a Master Technician This technician roundtable brings back Matt Fanslow, Bob Heipp, and Peter Landry in our fifth roundtable interview. It is…
337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts
Jun 19, 2018 • 42 min
Influence your Customers In Their Digital Hangout. Mandy Pennington is the Director of Internet Marketing at Net Driven and she brings an array of ideas to improve the influence you have on your customer where they interact with you in their digital…
336: Bogi Lateiner “On the Road” with the ’57 Chevy Montage
Jun 15, 2018 • 22 min
Bogi Lateiner’s Completed Project: The 1957 Chevy Pick-Up Montage All Female Build. Bogi and her all-female team completed this unique project with women team members from all over the country. The truck was unveiled at SEMA 2017. Carm met up with Bogi in…
335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers
Jun 12, 2018 • 48 min
The Technician Shortage: Build Your Workforce With Your Own Apprentice Program This episode provides a solution to growing our own technicians. Dwayne Myers from multi-location Dynamic Automotive in Fredrick, MD shares his apprentice program. Also, the…
334: Deb and Craig Van Batenburg from ACDC – Part 2
Jun 8, 2018 • 61 min
Looking Thirty Years Into the Future The evolution of electric, hybrids, hybrid/electric and the internal combustion engine and how we will do business in the future. Deb and Craig Van Batenburg share their view of the pace of tech changes and evolving…
333: Keith Benline & Jeremy O’Neal – 10 Steps to a $1M Shop
Jun 5, 2018 • 75 min
10 Steps to Build a Profitable Million Dollar Shop In the 2018 Vision KC Studio longtime friend of the podcast Jeremy O’Neal from Freedom Automotive and Advisor Fix and shop owner and business trainer/coach, Keith Benline. The goal of these 10 steps is to…
332: Mort Schwartz – Legacy Interview
Jun 1, 2018 • 48 min
Legacy Aftermarket Leader is Passionate for Educating Our Youth. Mort Schwartz is a legacy leader in the automotive aftermarket. He brought vision to many exciting programs and companies that are stoic brands of our industry. For years, Mort had a large…
331: Kelly Bennett – ‘Kelly The Coach’
May 29, 2018 • 53 min
It’s Different Here; An Overused Excuse. Business coach and trainer Kelly Bennett known in the industry as Kelly the Coach brings light to the most common excuse he hears. ‘The universal excuse, that shop owners give when they are struggling to find…
330: Dave Macholz – Academic Chair of Suffolk County College Automotive Technology
May 25, 2018 • 43 min
How Do We Educate and Integrate Our Young People into a Career as Automotive Technicians? My guest is Dave Macholz, the Academic Chair at the automotive technology program at Suffolk County Community College on Long Island, NY. The automotive program has…
329: Tom Ham Part 2 – Automotive Management Network
May 22, 2018 • 37 min
Fundamentals, Systems, People Development and How to Work From Home Tom Ham has been a great contributor to the podcast and with his years of experience as a shop owner and chief conductor at Automotive Management Network, he has a perspective and/or…
328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt
May 18, 2018 • 51 min
Trained By Techs. There To Help. Recorded at Vision 2018 Studio this tight group of technicians are part of a large community effort called ‘Trained By Techs’. Tanner Brandt, Brin Kline, Chris Martino, Justin Miller and Brian Culotta share their stories.…
327: Prepare to Change – O’Neal – Barrett – Cloutier
May 15, 2018 • 53 min
Are You Prepared To Change? Jeremy O’Neal from Freedom Automotive and AdvisorFix, Barry Barrett from RLO Training and Chris Cloutier from Golden Care Auto Care and Autotext.me bring a lively discussion and debate on the need and necessity of change.…
326: Sherri Stock from InMotion Auto Care
May 11, 2018 • 39 min
Five Years A Shop Owner and a Succession Plan in Place. The secret to success, according to Sherri Stock is doing the right thing for the right reasons. No matter for your team members or your customers she is passionate to always treat people well.…
325: Cecil Bullard on Succession Planning
May 8, 2018 • 48 min
Looking To Get Out? Candid Talk on Succession Planning. Cecil Bullard joins Carm Capriotto for this interview at ATE in Seattle. A very special interview with a deep conversation on succeeding your business. Statistics reveal that the average shop owner…
324: Finding Momentum and Camaraderie in the Canadian Aftermarket
May 4, 2018 • 54 min
Finding Momentum and Camaraderie in the Canadian Aftermarket. Three members of the Momentum group from British Columbia, Canada, Peter Foreman, Cody Olshaski and Scott Waddle are in Seattle for the ATE Show in March 2018 and we sit for a roundtable…
323: Jennifer Filzen from Rock Star Marketing
May 1, 2018 • 41 min
Your Story, Your Accomplishments Brings Authenticity To Your Website. Jennifer Filzen from Rock Star Marketing helps shop owners bring their story to life on their website. Her purpose is to bring joy to millions of people and she has a proven method.…
322: The Future Shop – A Business Coach Perspective – Haas & Greenwood
Apr 27, 2018 • 47 min
Shop Of The Future. A Business Coaches Perspective. Bill Haas from Haas Performance Consulting and Bob Greenwood President and CEO of Automotive Aftermarket E-Learning Centre bring their viewpoints on the future of the service professional. Bill and Bob…
321: Association Membership More Important Than Ever – Round Table Vision 2018
Apr 24, 2018 • 52 min
Association Membership is Right for Today’s Business Climate. If you are not an association member, it is time. National and statewide organizations need your membership and you need the association. Association membership helps improve your ‘future…
320: Kathleen Jarosik from Xpertech Auto Repair
Apr 20, 2018 • 45 min
Trial By Fire Was the Pathway and Learning Curve for This Shop Owner. Once Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL bought the business from her former husband she went from the background to the foreground of the business. Trial by…
319: ASA Northwest – Jobst, Smith, Kelley
Apr 17, 2018 • 50 min
Ask for help. Offer help. Reaching out to help your peers. Become the fly on the wall at ASA Northwest’s training event, ATE, and listen to an enlightening panel discussion with Butch Jobst, the ASA Northwest Chairman of the Board from B & B Automotive in…
318: Ryan Kooiman, Jeff Masterman & Jerry Bishop from Standard Motor Products Training
Apr 13, 2018 • 54 min
A Perspective on the Value and Future of Technician Training. Listen and learn from Ryan Kooiman, Director of Training at Standard Motor Products, Jeff Masterman, the Manager of Technician Training Development and Wayne ‘Jerry’ Bishop, well known…
317: Mark Colaw from CarFest and Seymour’s Garage
Apr 10, 2018 • 38 min
Philanthropy on Steroids: CarFest – An Industry And Image Game Changer: Built With Hearts and Hands. Mark Colaw has owned Seymour’s Garage since 1985. This episode is about Mark Colaw’s passion: Carfest. This is, by far, the most comprehensive…
316: Scott Brown with Diagnostic Network
Apr 6, 2018 • 46 min
Is The Industry Ready For A Diagnostician Learning Platform That Is Deeply Connected To The Industry? Diagnostic Network, Scott Brown’s new venture, will be a learning platform and open a deep channel of communication for diagnosticians and aspiring…
315: Chris Gardner from AASA
Apr 3, 2018 • 45 min
Technology Talk, AAPEX, ADAS, CES and More. Chris Gardner, MAAP, is the Vice President or Programs and Member Services for AASA, the Automotive Aftermarket Suppliers Association. AASA is the voice for the Aftermarket Supplier Industry. Chris also manages…
314: Educator Think Tank – Vision 2018
Mar 30, 2018 • 52 min
You Cannot Ignore Your Role in The Automotive Technology Education System. Go inside the Vision 2018 Studio with the Educators Think Tank. Join Rick Escalambre, Retired Instructor Skyline College, and educator of the year 2017, Scott Brown from Diagnostic…
313: Taurayi Raymond Sewera from Truck Tech & General Services
Mar 27, 2018 • 26 min
The Trip To Vision KC 2018 was 9,000 Miles. One Way. There’s nothing too hard if you are determined to work hard enough. Do not underestimate your talent; you may never know where it will take you. Words from Taurayi Raymond Sewera. He is a shop owner…
312: NASTF – The Road To Great Technicians
Mar 23, 2018 • 44 min
The Road to Great Technicians We talk so much about solutions to the technician shortage. Here is an episode that will get you to realize that there is so much more than filling the seats in trade schools. It is about what happens when we hire a new tech.…
311: Scott Pelava from Lonsdale Auto Works
Mar 20, 2018 • 47 min
Stronger and Better Because of the Challenges He Faced Scott Pelava a fellow shop owner from Lonsdale, MN has had an interesting road to success; sometimes rocky. Many shop owners can relate to tough times. Scott had the ‘grass was greener syndrome’ that…
310: Ron Ipach from Repair Shop Coach
Mar 16, 2018 • 40 min
Without Customers You Have No Business. One of the most important jobs of a service professional CEO is to be a marketer; to make the phone ring. In this episode Ron Ipach, co-founder and President of Repair Shop Coach will share with you a very simple…
309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall
Mar 13, 2018 • 59 min
The Shop of the Future: Are You Prepared? Have you thought about how you will do business in the future? Well the mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be…
308: Mike Bennett from Mike’s Kars and an ATI Coach
Mar 9, 2018 • 51 min
Why Don’t Shop Owners Bring the Same Level Of Curiosity They Had As Techs To the Business Side Of The Business? Mike Bennett from Mike’s Kars in Gettysburg, PA is a full-time business coach for ATI. His personal light bulb moment was when he realized he…
307: Chris Cloutier – Entrepreneurial Lessons from a Serial Entrepreneur
Mar 6, 2018 • 52 min
Accept the Struggle and Find a Way to Continually Improve your Entrepreneurial Journey. Chris Cloutier and I had a great conversation, passionate at times, on entrepreneurialism. Chris is a serial entrepreneur and has some wise words and experience at it.…
306: The Young Auto Care Network Group – YANG
Mar 2, 2018 • 44 min
We’re In Good Hands. Our future is all about incubating young people into our industry at every level from manufacturing, distribution to the service professional. Listen to three aftermarket professionals from the Auto Care Associations dynamic and…
305: Derek Kaufman – Joran Thompson – Living in a APP World
Feb 27, 2018 • 18 min
Chicago. No Car. No Problem. Joran Thompson lives in Chicago and hasn’t owned a car for years. She does fine commuting to work, buying fresh groceries and dry goods. Her dry cleaning gets done, perfectly and on-time, and her latest IKEA purchase gets…
304: The Battery Shop
Feb 23, 2018 • 24 min
Sell More Batteries. Training and Testing is the Key. Join Michele Zgola the director of Marketing and Communication at Johnson Controls, Jim Bates the Aftermarket Training Center Manager also at Johnson Controls and Patrick Haynes, Executive Director at…
303: Jason Soto from Mobilesoft.com
Feb 20, 2018 • 29 min
There’s an APP for that! Ever thought of connecting with your customer with your own APP. Did you know that a smartphone app is a retention strategy? Ever thought of the challenges with social media to get your message heard? What if you could push a…
302: Lisa and Kevin Eckler
Feb 16, 2018 • 49 min
Never Too Late to Get a Business Coach to Help Put the Business on the Right Path. This interview is for anyone who started a business and took time to discover that their talent as a top technician didn’t help when it came to run a business. Lisa and…
301: Matt Purselle from Revolution
Feb 13, 2018 • 33 min
Treat every customer like you would your mother. Matt Pursell the guy with the bow tie owns Revolution in Decatur, GA. As a Mercedes Benz and smart specialty shop his customers expect a level of service indicative of the brand of car they drive. Matt…
300: 300th Retrospective: Interview with Host Carm Capriotto
Feb 9, 2018 • 98 min
The 300th Episode Retrospective For the first-time podcast host, Carm Capriotto is in the interviewee seat. Seven aftermarket professionals ask Carm questions that discover the attributes and purpose of the aftermarket’s premier podcast. He shares some…
299: Christopher Petersen from Northwest Automotive
Feb 6, 2018 • 38 min
Shop Owner For Only 2 ½ Years Makes Big Moves: Buys a Building And Retrofits It Into a State Of The Art Facility. Christopher Petersen from Northwest Automotive in Kalispell, MT has only been a shop owner for 2 ½ years. A twenty-two-year industry veteran,…
298: Mark Roberts from Schertz Auto Service
Feb 2, 2018 • 58 min
Shop Owner and Serial Entrepreneur Shares His Business Story. Mark Roberts of Schertz Auto Service in Schertz, TX tells his story when the entrepreneurial bug hit him; he was 15 years old. Mark shares his journey and outlook on life and business. He’s…
297: Jay Goninen from Find A Wrench & Find A Mechanic.com
Jan 30, 2018 • 45 min
Finding and Recruiting Technician Talent for Your Shop Jay Goninen from Find a Wrench and Find a Mechanic.com brings his experience as an industry veteran and recruiter to the Remarkable Results tribe. We have a wide-open discussion on recruiting, job…
296: The Digital Shop – A Discussion | Sevart | Connor | Kleinschmidt
Jan 26, 2018 • 56 min
The Digital Shop: A Discussion. If you are contemplating the future and know you’ll need to get there maybe sooner rather than later this roundtable discussion has a lot of information for you. Panelists are Joe Sevart from I70 Auto Service from Kansas…
295: David Eschbach from Spirit One Group on the Service Advisor
Jan 23, 2018 • 55 min
The Four Cornerstone Approach to Service Counter Success David Eschbach shares his method for improving the relationship and experience with the service advisor and customer. Here is an in-depth discussion on improving your service counter. It is no…
294: Jeff Buckley & Jeff Matt on Social Media
Jan 19, 2018 • 44 min
Social Media: A contrast of Two Strategies to Engage your Customer This is a contrast in social media strategies. Jeff Buckley has his style and methods and Jeff Matt is the opposite. Both great companies, both strategies work. Jeff Buckley from My…
293: Brin Kline, AAM form Assured Auto Works
Jan 16, 2018 • 41 min
Shop Owner Stays on the Cutting Edge of Automotive Technology Brin Kline owns Assured Auto Works in Melbourne, FL but never misses a technical training class presented by a top industry trainer. He can’t take the technician out of his business owners…
292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – Meyers
Jan 12, 2018 • 64 min
Wide Open Discussion from Three Aftermarket Technicians and One Who Left the Industry. As usual, these guys brought their opinionated selves to the interview, yet spoke from the heart about topics they are passionate about. Some no holds barred discussion…
291: Bambi Crozier from Car Clinic and ASOG
Jan 9, 2018 • 45 min
Changing the Image of the Industry; One Customer at a Time. Bambi Crozier and her husband Neil own Car Clinic in Lowell, AR. They are dedicated to lifelong customer relationships and are working to change their customer’s image of the industry to that of…
290: Al Haberstroh and Robert Cannon
Jan 5, 2018 • 54 min
Marketing To the Ultimate Customer. The Power of Video and the Zero Moment of Truth. Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket and Robert Cannon, Chairman and CEO of…
289: Tony Adams from Weavers Auto Center
Jan 2, 2018 • 42 min
The Leadership Challenge Tony Adams, Vice President of Operations at Weavers Auto Center in Shawnee, KS, has an inspiring story about change and leadership. Listening to stories like Tony’s, who have achieved success while toughing through challenges and…
288: Jorge Antico from eAutoClub.com
Dec 29, 2017 • 50 min
Customer Transaction Data is a Powerful Resource for Organic Growth With a business and computer science education, Jorge Antico identified the aftermarkets need for transactional service-data aggregation. In essence, a family-owned vehicle fleet service…
287: Bill Haas – Millennials – How to Lead and Engage This Generation
Dec 26, 2017 • 62 min
Everything You Ever Wanted To Know About Hiring and Leading Millennials Every twenty years or so a new generation of workers arrives. For many of us, we raised today’s Millennials or Generation Y. They are made up of the 22-40-year-old’s who number 79…
286: Robert ‘Dutch’ Silverstein from A & M Auto Service
Dec 22, 2017 • 44 min
A Formula for Improving Reputation and Customer Trust Robert ‘Dutch’ Silverstein has owned A & M for 19 years and is passionate about building customers for life. This episode has a strong continuing message of trust and integrity. If you have customers…
285: Ryan Blair – Blair Automotive
Dec 19, 2017 • 47 min
Super Growth rate of 40% Has Its Challenges to Expense Control and Cash Flow. Ryan Blair of Blair Automotive is a highly honored Audi technician and worked at an Audi dealership for eight years before deciding to start his own Audi/VW specialty shop. As…
284: Women In Auto Care Honorees
Dec 15, 2017 • 32 min
Women In Auto Care Honor Their Own. The 2017 Honors for Auto Care Woman of the Year Laura Soave, Senior Vice President, Chief Marketing and Communications Officer, Federal-Mogul Motorparts, Female Shop Owner of the Year, Carolyn Coquillette, owner of…
283: Bob Rodriguez – Legacy Industry Trainer
Dec 12, 2017 • 45 min
Bob Rodriguez is a legacy aftermarket professional who spent 18 years as a technical training instructor and the training manager at Robert Bosch in Broadview IL. Bob was instrumental in finding better ways to provide training that went beyond the ‘beer…
282: Jennifer Maher from TechForce – Technician Shortage – Solution Update
Dec 8, 2017 • 37 min
Moving Forward With a Solution to the Technician Shortage Jennifer Maher, CEO and Executive Director of Techforce Foundation in her second interview on the podcast brings you the important updates to the Future Tech Success Campaign. She outlines how you…
281: Auto Care Impact Award- Four For The Future 2017
Dec 5, 2017 • 42 min
Impact Award Honoree’s In 2017 Share Their Aftermarket Story. The Auto Care Association annually honors four aftermarket professionals, age 40 or younger, who have made remarkable contributions to the auto care industry. The Impact Award: Four for the…
280: Eric Svedberg and Rex Cate from Automotive Specialists
Dec 1, 2017 • 36 min
Shop Owner Shares His ‘Grow Your Own’ Technician Training Program Eric Svedberg from Automotive Specialists in Virginia Beach, VA is in the AAPEX 17 studio with his millennial technician Rex Cate. The conversation gets deep into the recruitment of Rex (he…
279: Wheat Ridge High School STEM Program – Auto Shop on Steroids
Nov 28, 2017 • 33 min
Where did high school auto shop class go? Into the STEM program at Wheat Ridge High School. A college-level program at the high school level is challenging 80 students to learn design, manufacturing, marketing, media, electrical, welding, fabrication with…
278: Emerging Technology – How Will the Aftermarket Prepare – Service EDU @ AAPEX17
Nov 24, 2017 • 57 min
Trends, Current Issues and Outlooks On the Future of the Service Sector Shop owner Ryan Clo, Trainer Dave Hobbs and Diagnostician Matt Fanslow share their perspectives on the opportunities and challenges that make up the dynamic and changing aftermarket.…
277: Andy Bizub from Midwest Performance Cars
Nov 21, 2017 • 39 min
There Should Never Be A Year That You Don’t Make More Than The Year Before. Andy Bizub purchased Midwest Performance Cars in Chicago, IL after 25 years as a commodity trader. He was a customer of Midwest and needed a change in his career, so he purchased…
276: SPARK 2017 at AAPEX
Nov 17, 2017 • 32 min
Building The Future. Three Intense Days Showcase The Global Automotive Aftermarket. Tyler McCartney, Nicholas Holton, Christopher Berry and Zach Rizo were four of the ten collegiate level students that were provided an unprecedented immersion into the…
275: Chris Chesney – Sr. Director Customer Training – Carquest Technical Institute
Nov 14, 2017 • 31 min
Are You Committed to Be A Lifetime Learner In The Automotive Aftermarket? Learn Why It Must Be Your Most Important Goal. Chris Chesney is the Senior Director, Customer Training at the CARQUEST Technical Institute and explains that our great aftermarket…
274: Bill Hanvey and Bill Long / Co-Chair of AAPEX 2017
Nov 10, 2017 • 25 min
AAPEX Co-Chairs Share the Educational Value and Networking Power of this Premier Global Event AAPEX is co-owned by The Auto Care Association and Automotive Aftermarket Suppliers Association (AASA). Bill Hanvey is president and CEO of Auto Care and Bill…
273: Technician Round Table Part 3 -Heipp – Landry -Fanslow
Nov 7, 2017 • 52 min
Wide Open Discussion from Three Aftermarket Technicians on Technician Pay, Benefits, Training and MORE! Matt Fanslow, Bob Heipp and Peter Landry openly discuss some very hot and touchy subjects that effects all aftermarketer’s. Besides technician pay and…
272: Marcus Marchegger from Capital Automotive
Nov 3, 2017 • 50 min
Have You Turned Your Passion Into Your Business WHY? Marcus Marchegger’s career as a shop owner didn’t take the traditional path. It included working for a friends shop right after college, real-estate, dealership’s and being a mortgage broker. With a new…
271: Jim Morton – Aftermarket Trainer and ATC Educator
Oct 31, 2017 • 30 min
Shop Owner Turned Mobile Diagnostician and Post-Secondary Instructor Loves To Teach Our Future Technicians. Jim Morton from Morton’s Automotive Technical Services (MATS), and educator at the Automotive Training Center (ATC) in Warminster, PA has a BIG…
270: Leon Anderson from Integrity Auto Care
Oct 27, 2017 • 43 min
Shop Owner Finds The Holy Grail of Shop Success: Training. Leon Anderson from Integrity Auto in South Beloit, IL credits training and more training for his success. It wasn’t always like that. He now provides hundreds of hours a year in training for his…
269: ASA-Pennsylvania ‘Super Saturday’ – Training Event
Oct 24, 2017 • 32 min
Business Management and Technical Training Converge at ASA-PA Super Saturday Event. This single day event in Warminster, PA featured a technician and business owner training track for east coast aftermarket professionals. Modeled after the TST Big Event…
268: Scott Wheeler from Automotive Consultants Group
Oct 20, 2017 • 40 min
Let’s Do Some Math on the Foundations of a Million Dollar a Year Shop. As a 36 years industry veteran and he’s been a business coach for the last 17 Scott Wheeler holds numerous ASE credentials and we jump into some extremely important topics of…
267: Brian Bates from Eagle Automotive
Oct 17, 2017 • 52 min
Your Business Model Needs to Be Fluid and Flexible as Tech and Business Transformations Abound. Brian Bates from Eagle Automotive in Littleton, CO is a multi-store operation where the strength of his business culture and leadership is based on firm values…
266: Patrick McHugh from Bimmer Rescue, Richmond, VA
Oct 13, 2017 • 47 min
Customer Avatar, Art Shows, Student Automotive STEM Classes are just a small part of this Unique Specialty Shop. Patrick McHugh from Bimmer Rescue in Richmond, VA took a few twists and turns in his career before starting Bimmer Rescue. Patrick shares the…
265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The Garage
Oct 10, 2017 • 58 min
Women Power. The Story behind “Girls In The Garage” Kevin Hurley had no automotive background when he was recruited to work at an AMMCO transmission store. He grew it to be number one out of 900 in the country. He had a knack for success. After building a…
264: Steve Ciabattoni – Credit Card Compliance
Oct 6, 2017 • 29 min
Are You In Compliance with Credit Card Regulations As It Relates to Chip Cards? Steve Ciabattoni from 360 Payments explains the regulations for EMV, the chip cards. We also discuss contracts, processing fees and who makes the real money in credit card…
263: Jason Servidio – VP Transformers Institute
Oct 3, 2017 • 43 min
Do You Have a Sales Culture or an Automotive Culture At Your Service Counter? Jason Servidio, Vice-President of Transformers Institute found his calling as a service advisor. He then realized his passion for teaching sales training. Today he teaches…
262: Skip Potter – Retired Executive Director NASTF
Sep 29, 2017 • 51 min
Retiring Executive Director Shares His Legacy and the Importance NASTF is to the Automotive Service Industry Skip Potter has had a storied career working in parts distribution, motorsports, tools, service, collision, and heavy duty. He also had important…
261: Jim and Shelly Fleischman from Automotive Alley
Sep 26, 2017 • 45 min
NASCAR Experience Helped This Shop Owner Create Strong Systems in Every Department. Jim and Shelly Fleischman created Automotive Alley in Arcade, NY from scratch while Jim was still teaching post-secondary automotive technology. Now working full-time in…
260: Vic Tarasik – Part 2 – Life’s Lessons
Sep 22, 2017 • 37 min
Life’s Lessons that Establish Your Strengths as a Leader. After nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen-bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop, however, he…
259: Clint Dudley from Shade Tree Auto – Update
Sep 19, 2017 • 40 min
Are you taking care of your customers beyond their expectations? The business culture at Shade Tree Automotive in Grimes, IA is the biggest factor for creating satisfied customers and team members. Owner, Clint Dudley has a brand-new building to service…
258: John Francis from Francis Automotive Services
Sep 14, 2017 • 44 min
Be Honest, Speak from Your Heart, Always Be Authentic and Have the Highest Ethics. Your Business Will Boom! John Francis from Francis Automotive in West Chester, PA has given of himself to further the industry. With support to ASE, ASA and AMi among…
257: Tom Marx, MAAP – Marx Group & Hart Marx Advisors
Sep 12, 2017 • 35 min
Shops That Have Created a Brand Where People Trust You Find Their Business Booming. Tom Marx, MAAP, Chairman and Chief Strategy Officer from The Marx Group, a full-service marketing communications agency, says the service segment of our industry is in the…
256: Rachael Wacha from City Auto Repair
Sep 8, 2017 • 45 min
Joined the Family business and doubled sales within a year. Thirty one-year-old Rachael Wacha from City Auto Repair realized she was more like her dad than she thought. She also didn’t realize how important she was to the business. You’ll be moved by her…
255: David Milne from ATMC and ASE
Sep 5, 2017 • 48 min
Important Study Shows the Graying of Our Technicians Poses a Big Challenge in the Very Near Future. Dave Milne serves as the President of the Automotive Training Managers Council (ATMC), a division of the ASE Industry Education Alliance. Dave is also the…
254: Rod Stephens from The Stephens Law Firm
Sep 1, 2017 • 40 min
Employment Law. Keep an HR Advisor or Attorney On Your Team to Prevent You From Becoming a Defendant. Rod Stephens from The Stephens Law Firm has worked with the ASA Northwest group for some time. He knows our aftermarket business. We chat about…
253: Scott Buckley & Steve Bullins
Aug 29, 2017 • 45 min
The Future of Our Industry Speaks Out on Tech, Technology, Millennials, DVI and Customer Service. Scott Buckley and Steve Bullins from Buckley’s Personalized Driver Care bring a refreshing look at our industry. You’ll be happy to hear this duo speak on so…
252: Eric Carlson from Ervine’s Auto Repair & Grand Rapids Hybrid
Aug 25, 2017 • 39 min
Michigan Shop Owner Makes Hybrids His Specialty Niche Eric Carlson from Ervine’s Auto Repair and Grand Rapids Hybrids has found that his specialty in Hybrids has been a welcome addition to his business and his market is responding. With hybrids as…
251: Craig O’Neill form O’Neill’s Transmission Service
Aug 22, 2017 • 45 min
Third Generation Millennial Whose Dad Has Complete Confidence in His Decision Making is Looking for an Actionable Succession Plan. Craig O’Neill from O’Neill’s Transmissions and Service has taken some bold moves in the business and implemented a DVI…
250: Dave Hobbs – Lead Technical Trainer- Delphi
Aug 18, 2017 • 42 min
Renowned Industry Trainer Says Our Technology is The Carrot at The End of The Stick To Entice Recruitment Into the Industry and to Keep Our A Techs. Dave Hobbs, Lead Technical Trainer and Program Developer at Delphi Product & Service Solutions, has been…
249: Brenda & Brent O’Neal from Repair One Automotive
Aug 15, 2017 • 53 min
Is Your Customer Retention All About Your Integrity and Building a Trusting Relationship? Dynamic husband and wife team, Brenda and Brent O’Neal, lead their team to ensure “The customer experience is the best it can be.” All roles must do their job to…
248: Tom Lambert from Shadetree Automotive
Aug 11, 2017 • 44 min
Do You Expect Your Customers to be ‘Customers For Life?’ Tom Lambert from Shadetree Automotive in Layton, UT has a goal to keep customers for life. Everything done in the business and through marketing efforts works toward that goal. Lambert can say this…
247: Derek Kaufman – Partner at Schwartz Advisers – What Does the Future with Autonomous Cars Look Like?
Aug 8, 2017 • 30 min
What does the future with Autonomous Cars Look Like? Derek Kaufman a Managing Partner at Schwartz Advisors is thinking large about the future of the auto care industry and the acceptance of TaaS (Transportation as a Service) with ride sharing and…
246: Scott Brown from iATN
Aug 4, 2017 • 48 min
Is iATN A Staple In Your Shop? Listen to Scott Brown Tell the Story of the Humble beginnings and Future Plans Of iATN. Scott Brown president of iATN and co-owner, with his wife, of Connie & Dick’s Service Center, keeps his finger on the pulse of the…
245: Kate Jonasee from K-Tech in Sebastopol, CA
Aug 1, 2017 • 46 min
Do you remember when you started in business? What humble beginning did you have? Kate Jonasee from K-Tech and Pauline’s Auto worked her way across the country after graduating from automotive technology college in upstate New York. She persisted through…
244: Brian Sump from Avalon Motorsports
Jul 28, 2017 • 42 min
Industry outsider used his business acumen and detailed, process-based, management philosophy to grow his business. Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting…
243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation
Jul 25, 2017 • 50 min
The Mustang Man talks about his work on the Chrysler Crossfire Project, his 85th Birthday Celebration, and his new foundation “The Horse of Destiny Foundation” to help people in need. Sharp as a tack at 85 years young, Giuliano Zuccato shares more behind…
242: Rick White from 180BIZ
Jul 21, 2017 • 56 min
Is the Transparency of The Internet Forcing The Service Professional To Change How Business Is Done? Rick White is President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He is an AMi approved trainer, an ASA…
241: Jorge Menchu – AES Wave and Instructor
Jul 18, 2017 • 43 min
Are You Learning Up To Your Maximum Potential? Industry trainer and entrepreneur Jorge Menchu, President of AES Wave is enthusiastic about teaching our industries technicians. He is more passionate on how technicians learn. He says that the basic problem…
240: Marion Miller from Complete Marketing Resources
Jul 14, 2017 • 43 min
Have You Ever Wondered If Your Website Is Keeping Pace with The Needs Of Your Customer? Marion Miller from Complete Marketing Resources is a website expert. Her company has received Top 10 Automotive Website honors in 2015 & 2016. She is keeping pace with…
239: John Burkhauser – Director of Educational Programs – Bolt On Technology
Jul 11, 2017 • 38 min
What You Can Learn from Your Dentist on Setting Appointments. John Burkhauser, the Director of Educational Programs at Bolt-On Technology has a storied career as an automotive technician and as a post-secondary automotive educator. He is finding his…
238: Greg Bunch from Aspen Auto Clinic
Jul 7, 2017 • 54 min
Is your service adviser getting forty hours of training per year? Greg Bunch owner of Aspen Auto Clinic a five-store operation in Colorado Spring, CO tells the story on how his first branch came about. Greg tells of his best practices on how to scale for…
237: Rhonda Hiltbrand – News Works Marketing Group
Jul 4, 2017 • 35 min
Does Direct Mail Newsletter Marketing Work? Join Rhonda Hiltbrand for a frank discussion on direct mail marketing. She sees a place for direct mail and especially newsletter marketing for service professionals. Learn why direct mail is not dead and how it…