Remarkable Results Radio Podcast

Remarkable Results Radio Podcast

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Automotive Aftermarket Success Stories
THA 093: How Not To Be a Micro Manager
Nov 14 • 49 min
Stop Being a Micro Manager Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micro manager. If you are a micro manager discover why you need…
RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
Nov 13 • 48 min
A Banker and a Master Tech Build a BMW Specialty Shop - Down Under Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a…
FTR 019: Kevin McClain Wants to Know Where Are You?
Nov 12 • 10 min
FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.
RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews
Nov 9 • 41 min
Dr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for…
THA 092: The Extreme Value of Shop Tours
Nov 7 • 51 min
The Extreme Value of Shop Tours Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their wisdom and…
RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem
Nov 6 • 27 min
The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem Gary Smith has been fascinated with electricity his whole life and understands that the more you know of electricity’s core fundamentals, the better diagnostician you’ll…
FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?
Nov 5 • 11 min
Will We Let Other Industries Poach our Technicians?
RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)
Nov 2 • 36 min
The Indisputable Rise of Digital Vehicle Inspections (DVI) The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, John Burkhauser of Bolt On Technology, and Pete Rudloff of Pete’s Garage and Flex Check Auto The episode…
THA 091: Workshop – Service Adviser Roleplay – Part 2
Oct 31 • 52 min
Service Adviser Role Play Part 2 Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the…
RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops
Oct 30 • 47 min
Trained By Techs - Creating a Training Commitment Inside All Shop Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead diagnostician can be profitable, that techs…
FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers
Oct 29 • 11 min
We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.
RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.
Oct 26 • 42 min
Shop Talk 6: Change or Be Changed - Doug Rogers and Dean Bailey The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE 2018. They share their expert take…
THA 090: Business Coaches Lab: Five Dysfunctions of a CEO
Oct 24 • 61 min
The Business Coaches LAB: The Five Dysfunctions of a CEO. Becoming a Better Leader. Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and the Inattention to Results. In the…
RR 373: Shop Talk 5 – Retired and Still Helping the Industry
Oct 23 • 40 min
Shop Talk 5 - Retired and Still Helping the Industry The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall. Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing to the industry as a part-timer.…
FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
Oct 22 • 16 min
Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
RR 372: Edwin Hazzard – Training is the Responsibility of the Technician
Oct 19 • 23 min
Did You Know That Training is the Responsibility of the Technician? A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a lot to say about the…
THA 089: Open Four, Five or Six Days a Week. You Decide.
Oct 17 • 50 min
Open Four, Five, Six Days a Week. Listen to the Debate. The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL. Learn how each…
RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele
Oct 16 • 47 min
Technician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop. The panel consists of Mike Reynolds, Mobile Automotive Service Solutions in Charleston, SC, Shane Steele, Hoover Dodge located in…
FTR 015: Barry Barrett – Do You Have The Right Customer?
Oct 15 • 8 min
Barry Barrett Director of Training from RLO on having ‘The Right Customer’
RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!
Oct 12 • 34 min
Treating Company Culture and Customer Retention Alike! Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center a multi-shop organization headquartered in Oconomowoc, WI. Like so many Darren started his career in the shop…
THA 088: Everything I Did Wrong and What I Learned
Oct 10 • 54 min
Everything I Did Wrong and What I Learned If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the worse thing they could have ever…
RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.
Oct 9 • 39 min
Patrick McHugh. Using a Scoreboard to Manage Shop Performance. In this episode, Patrick shows us an interesting way of tracking progress and goals in his shop with his new scoreboard. It actually came from a discussion he had with his techs and his…
FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?
Oct 8 • 9 min
Bill Nalu - Are You Willing To Be A Messenger For Our Industry?
RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.
Oct 5 • 47 min
Gaining New Customers Through Marketing Automation Shop Talk 4 brings Doug Callaghan from Vic’s Service Centre, David Roman Done With Care Auto Repair, and Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service together for an open discussion. The big…
THA 087: Automotive Career’s Starts in High School and in the Home!
Oct 3 • 48 min
An Automotive Career Starts in High School and in the Home!l We, as a collective aftermarket, need to stop talking about the need for quality automotive training and the technician shortage and get involved. It will be our fault for the lack of young…
RR 367: Mike Tatich. John Maxwell Leadership Certified.
Oct 2 • 50 min
Mike Tatich. John Maxwell Certified Leadership Coach Mike Tatich, President of Tatich’s TMT Automotive Inc., Bremen, Indiana made a major decision after reading many of John Maxwell’s Books on Leadership to become a Maxell Certified Leadership Coach. Mike…
FTR 013: Jeremy O’Neal on How to Train a Service Adviser
Oct 1 • 10 min
Jeremy O’Neal on How To Train a Service Adviser
RR 366: Defend Our Marketplace – Keeping Up With Connected Cars
Sep 28 • 38 min
Defend Our Marketplace - Keeping Up With Connected Cars Our ASCCA Connected Cars Panel; Carolyn Coquillette of Luscious Garage, San Francisco, CA, Dave Kusa of Autotrend Diagnostic, San Francisco, CA, and Niko Sougias of Charlie’s Foreign Car Service,…
THA 086: Stop Being Busy and Improve Your Productivity!
Sep 26 • 52 min
Stop Being Busy and Improve Your Productivity The panel includes Dennis McCarran, Executive Director of Dealer Strategic Planning, Justin Galsgow, Performance Tire & Wheel, Topeka, KS and Darren McClea from McClea’s Tire and Automotive, Santa Rosa, CA. We…
FTR 012: Cecil Bullard on Undervalued Labor Rates
Sep 24 • 11 min
Cecil Bullard from the Institute for Automotive Business Excellence says that many shop owners have Undervalued Labor Rates.
RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach
Sep 24 • 42 min
Shop Owner Sold His Business and Became an E-Myth Business Coach Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a successful Auto Repair business for over 26 years that he sold and retired from. His business took off when…
RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.
Sep 21 • 42 min
ASCCA Degree Program. First of Its Kind to Channel Students to Independents. The ASCCA Degree Program at Cuyamaca College in El Cajon, CA was forged by a small group of independent shop owners and a dedicated educator. Kicked off by Dara Bakhshandeh of CD…
THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!
Sep 19 • 53 min
21 Tips To Gain An Edge Over Your Competition - Part 3 With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and President and lead sales trainer for…
RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else
Sep 18 • 34 min
David Justice - You Must Manage Your Labor Profit Before Anything Else When David Justice sold his $5M business he was already speaking and coaching in partnership with NAPA. To help run his business David created the Labor Profit Management tool to keep…
FTR 011: Darrin Barney – Nurturing of Superstar Employees
Sep 17 • 10 min
Darrin Barney - Nurturing of Superstar Employees
RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow
Sep 14 • 61 min
Technician Roundtable Part 6 Our continuing Tech Talk series is back for another go at some intense thinking. Join Matt Fanslow, the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN, Peter Landry, ASE L1 Master Automotive Technician…
THA 084: Buying Technician Tools: Create Your Program!
Sep 12 • 41 min
Buying Technician Tools: Create Your Program We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance Cars…
RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.
Sep 11 • 38 min
Father and Son / Owner and Prodigy Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and son can unlock different creative and innovative skill sets applicable to the modern shop of today.…
FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.
Sep 10 • 11 min
John Burkhauser - Change in your Business is Inevitable. Don’t Fight It.
RR 360: Shop Talk 3 – Millennial Shop Owners.
Sep 7 • 48 min
Shop Talk: Volume 3 - Millennial Shop Owners. Young, energetic and committed to becoming great leaders. The panel consists of Justin Barrett of Barrett Automotive, Cornelia GA, Brett Bohlman of HWY 7 Service Center, Newel, IA, and Tony Tatich from TMT…
THA 083: What Separates the Outstanding Technicians
Sep 5 • 48 min
What Separates the Outstanding Technician Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops. Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride,…
RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.
Sep 4 • 28 min
Underappreciated So He Opened His Own Shop. Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He is a Highly Certified Factory Honda Technician that also holds multiple ASE, STANDARD, MECP, And Pennsylvania Certifications and Licenses. He is…
FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women
Sep 3 • 8 min
Jody Devere, CEO from Ask Patty.com Has A Lot To Say About The Biases That Exist In The Automotive Industry Toward Women.
RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades
Aug 31 • 40 min
ATC: Synchronizing the Automotive Trades John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit organization whose vision is to…
THA 082: Acquisition Strategies
Aug 29 • 50 min
Acquisition Strategies This a perfect bookend episode that connects with Town Hall Academy Episode 075. There we talked ‘Am I ready for my second branch?’ The Panel includes multi shop owners, with growth plans; Greg Bunch, from Aspen Auto Clinic,…
RR 357: Shop Talk Volume 2- Women Shop Owners
Aug 28 • 50 min
Shop Talk Volume 2- Women Shop Owners Kim Auernheimer of Cool Springs Automotive Brentwood Tennessee, Mary Ann Croce of Croce’s Transmission Specialists, Norwalk, Connecticut, and Kathleen Jarosik of Xpertech Auto Repair, Englewood, Florida comprised the…
FTR 008: Rick White – I’m Tired of You Giving Up!
Aug 27 • 6 min
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the…
RR 356: Bruno Tabbi And The Power of a Vanity Phone Number
Aug 24 • 24 min
The Power Of A Vanity Phone Number Bruno Tabbi is the President and Co-Founder at Ignition Toll-Free, where he focuses on premium vanity phone numbers including 1-800-MECHANIC. Bruno says that organic marketing, through phones, is still alive and…
THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?
Aug 22 • 53 min
Niche. Finding Specialties to Create New Business Services. A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A vibrant discussion to challenge the…
RR 355: Andrew Emery from Antero Automotive has The Best Job in the World
Aug 21 • 43 min
The Best Job in The World! Andrew Emery is the owner and operator of Antero Automotive in Greenwood Village, Colorado. He believes if you take care of your employees, they will take care of your customers. This episode tackles relationships with customers…
FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop
Aug 20
Matt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.
RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals
Aug 17
Geek Talk 2.0 Part 2 - Who owns your data. Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care, Madison Heights, MI,…
THA 080: Bring Them Back: How To Revitalize a Lost Customer
Aug 15
Bring Them Back: How To Revitalize a Lost Customer Our lively discussion starts with the Customer Retention Myth and ends with taking extreme ownership of your customer and keeping them in the fold. We talk about steps to get lost customers back, the…
RR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the Industry
Aug 14
Kyle Holt. Helping Entry-level Technicians Enter And Stay In Industry. Kyle Holt is the Co-Founder and President of S/P2. S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, among others.…
FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body
Aug 13
Scott ‘Gonzo’ Weaver Has A Warning. If Your Body Is Speaking To You? Listen.
RR 352: Rocky Khamenian. Uniting The Industry’s Great Divide!
Aug 10
Rocky Khamenian. Uniting The Industry’s Great Divide! Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of both Chapters 48 and 50 of the Automotive Service…
THA 079: What Drives Your Parts Buying Decisions?
Aug 8
What Drives Your Parts Buying Decision? This Town Hall Academy summit features Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, John Long partner in Schertz Auto Service in Schertz, TX, and Keith Katz, owner of Quality Service…
RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’
Aug 7
Paul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’ Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field experience in electronics, electrical and drivability diagnostics. For eighteen years he has been…
FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry
Aug 6
For The Record. Jennifer Filzen Wants To See More Women in the Autocare Industry.
RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.
Aug 3
Building relationships one transaction at a time. The power of CRM. Carrie-Lynn Rodenberg is the founder of Turnkey Marketing. It is a leading all-in-one marketing system for Auto Repair Shops. It is not just a software platform, but is an entire…
THA 078: Low Hanging Financial Fruit That Will Increase Your Profits
Aug 1
Low Hanging Financial Fruit That Will Improve Your Profits The cost of doing business rises each year. Net profits that are necessary to move your business forward are challenged each day. Our panel talks about the value of inspections on your sales,…
RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels
Jul 31
Smartphone on Wheels. Tracy Martin has authored six Motorbooks Workshop Series and writes articles for industry and trade magazines. His articles of late are focused on the connected car. Our cars today are becoming if not already became smartphone on…
FTR 004: Maylan Newton. Pay attention to your numbers.
Jul 30
For The Record. Maylan Newton. Pay attention to your numbers.
RR 348: Vinnie and Anthony Lucido from CoAuto – Community Conscious Car Care
Jul 27
Community Conscious Car Care Vinnie and Anthony Lucido started CoAuto in 2014 at Reno, Nevada. The brothers are both ASE Master Technicians with Anthony holding 15 ASE Certifications. Their shop CoAuto which stands for Community Conscious Car Care ran…
THA 077: Business Coaches LAB – Standards
Jul 25
Business Coaches LAB on Standards Standards, in a business is the bar, the rules that set the level of quality, service, experience, caring, and engagement. The problem is so many times the owner is so busy doing whatever he’s doing in his business…
RR 347: Jonathan Ortiz of Foreign Affairs Auto – From Used Cars to Full Service
Jul 24
A Family Affair Jonathan Ortiz is the General Manager at Foreign Affairs Auto, West Palm Beach, Florida finished his MBA at Northeastern in Boston. Since he joined the family business, he played a key role, with his Dad, in the transition from a used car…
FTR 003: Chris Cloutier on Taking Ownership | Training | Technology
Jul 23
For The Record. Chris Cloutier: Take Ownership As A Leader, Set The Standard For Training In Your Business And Embrace Tech Because It Isn’t Going Away.
RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry
Jul 20
Improving The Level Of Professionalism Within The Aftermarket Industry Matt Fanslow is an expert Diagnostic Technician and Shop Manager at Riverside Automotive, Redwing, Minnesota. He specializes in diagnosing automotive failures and is very well versed…
FTR 002: Ron Ipach – Email is Destroying Your Business
Jul 19
For The Record. Ron Ipach says that email is destroying your business.
FTR 001: G Jerry Truglia on Training, Labor Rates, Tech Shortage & Standards
Jul 19
Find out what does J Gerry Truglia thinks about Training, Standards and Labor Rates.
FTR 000: For The Record Overview & Purpose
Jul 19
Introducing For The Record, a platform for every aftermarket professional to say what is on their mind. The goal will be to make ‘For The Record’ a platform that will challenge, stretch thinking, roll over the status quo, present new ideas, and change…
THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.
Jul 18
Improving Your Soft Skills. How to Lead and Spread a Positive Vibe. Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A soft skills inventory can be active…
RR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and Light
Jul 17
The Importance of Soap-Paint-Light Leon Martin started his shop on a 60x40 oat-field, in a community with a population no less than 2,200. He started it with pure guts and determination despite detractors that told him that he can’t do it. When Auto Tech…
RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre
Jul 13
Technician or Diagnostician, What’s the difference? Technician Roundtable episode with Brin Kline, Tanner Brandt, and Pedro De La Torre share their passion for their craft and talk scheduling and selling diagnostics. We get into apprenticeship/mentorship…
THA 075: Am I ready For My Second Branch?
Jul 11
Is there another branch location in your plans. Have you ever thought of growing your brand into other communities? There is an art and science to intelligent growth. According to this Academy panel, it is not an easy task. You can choose an acquisition…
RR 343: Shop Talk: John Constantin, Mike Shultz, and Jim Fleischman
Jul 10
Shop Talk: Time Management and Digital Inspections Shop talk with three shop owners; John Constantin, Jim Fleishman and Mike Schultz talk time management and digital inspections. Systems for time management will either make our lives easier or without…
RR 342: Brandon Steckler – Diagnostician, Trainer, Writer
Jul 6
Diagnostician, Trainer and Writer. Learn What Inspires Brandon Steckler to Be the Best. Brandon Steckler is a working diagnostician, writer and trainer. He loves to help maintain and improve the level of professionalism among today’s diagnosticians. His…
THA 074: Can David Beat Goliath?
Jul 4
Can David Beat Goliath? The Academy panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like … complacent, too structured,…
RR 341: Mark Bergasse, Carlo Sabucco, Glenn Colling, Todd Sarson. Friends First-Competitors Second.
Jul 3
Friends To The Rescue. Mark Bergasse from Marks Auto Service in Oakville, ON, had a life-changing medical condition. A heart attack that precipitated a quadruple bypass. His wife Sandy called their friends Glenn Colling of Eastside Auto Service, Todd…
RR 340: Seth Thorson Creates $25,000 Scholarship Endowment
Jun 29
Ready To Create Your Own Scholarship Endowment for Automotive Tech Students? Seth Thorson from Eurotech Auto Service, New Brighton, MN, has specialized in the service of European automobiles since 1999. Seth made a bold move this year and created a…
THA 073: Your Turning Point: The PIVOT(s) That Improved Your Business
Jun 27
Your Turning Point: The pivot that improved your business. Have you ever thought about a big event that you could call a life pivot? A circumstance that made a change in your life or your business? Many of us can claim distinction to some monumental…
RR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket Professionals
Jun 26
Geek Talk 2.0 Part 1 - Cloud-Based Systems, RansomWare and More Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care,…
RR 338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow
Jun 22
A Wide-Open Discussion from Three Aftermarket Technicians on Mentoring, Fundamentals Training and Mentoring Under a Master Technician This technician roundtable brings back Matt Fanslow, Bob Heipp, and Peter Landry in our fifth roundtable interview. It is…
THA 072: Technician Training Strategies & Rewards
Jun 20
Training Technicians is an Investment That Must Be Made and Funded. Shop owners must create a learning culture in the business. This allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the…
RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts
Jun 19
Influence your Customers In Their Digital Hangout. Mandy Pennington is the Director of Internet Marketing at Net Driven and she brings an array of ideas to improve the influence you have on your customer where they interact with you in their digital…
RR 336: Bogi Lateiner “On the Road” with the ’57 Chevy Montage
Jun 15
Bogi Lateiner’s Completed Project: The 1957 Chevy Pick-Up Montage All Female Build. Bogi and her all-female team completed this unique project with women team members from all over the country. The truck was unveiled at SEMA 2017. Carm met up with Bogi in…
THA 071: Underutilized Shop Management Systems (SMS)
Jun 13
Underutilized Shop Management Systems. The panel is all about max utilization for your SMS. You are going to learn a lot and maybe walk away with an action plan to better utilize your SMS. Listen to Tom Ham, Automotive Management Network and shop owner of…
RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers
Jun 12
The Technician Shortage: Build Your Workforce With Your Own Apprentice Program This episode provides a solution to growing our own technicians. Dwayne Myers from multi-location Dynamic Automotive in Fredrick, MD shares his apprentice program. Also, the…
RR 334: Deb and Craig Van Batenburg from ACDC – Part 2
Jun 8
Looking Thirty Years Into the Future The evolution of electric, hybrids, hybrid/electric and the internal combustion engine and how we will do business in the future. Deb and Craig Van Batenburg share their view of the pace of tech changes and evolving…
THA 070: Business Coaches LAB – Leadership
Jun 6
Business Coach LAB on Leadership “Leadership is the capacity to translate vision into reality”. —Warren Bennis The passion behind the vision is what makes people leaders. This is a first in an episodic series called the Business Coaches LAB. With me for…
RR 333: Keith Benline & Jeremy O’Neal – 10 Steps to a $1M Shop
Jun 5
10 Steps to Build a Profitable Million Dollar Shop In the 2018 Vision KC Studio longtime friend of the podcast Jeremy O’Neal from Freedom Automotive and Advisor Fix and shop owner and business trainer/coach, Keith Benline. The goal of these 10 steps is to…
RR 332: Mort Schwartz – Legacy Interview
May 31
Legacy Aftermarket Leader is Passionate for Educating Our Youth. Mort Schwartz is a legacy leader in the automotive aftermarket. He brought vision to many exciting programs and companies that are stoic brands of our industry. For years, Mort had a large…
THA 069: Workshop – Service Advisor Roleplay – Part 1
May 29
Listen In On Four Different Roleplays of Service Advisor and Customer. In this new Academy workshop format, learn as four different themed role plays are, played out for you. In each role play there is a customer, service advisor and an observer/coach who…
RR 331: Kelly Bennett – ‘Kelly The Coach’
May 28
It’s Different Here; An Overused Excuse. Business coach and trainer Kelly Bennett known in the industry as Kelly the Coach brings light to the most common excuse he hears. ‘The universal excuse, that shop owners give when they are struggling to find…
RR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive Technology
May 24
How Do We Educate and Integrate Our Young People into a Career as Automotive Technicians? My guest is Dave Macholz, the Academic Chair at the automotive technology program at Suffolk County Community College on Long Island, NY. The automotive program has…
THA 068: Why Just In Time Learning is Bad For Your Business
May 22
The Impact That Core Fundamental Training Will Have On Your Business And Career. This power panel includes Donny Seyfer, Mark Saxonberg, Chris Chesney, Jeff Peevy and Bill Haas. They have the expertise and experience to give you a blueprint for your…
RR 329: Tom Ham Part 2 – Automotive Management Network
May 21
Fundamentals, Systems, People Development and How to Work From Home Tom Ham has been a great contributor to the podcast and with his years of experience as a shop owner and chief conductor at Automotive Management Network, he has a perspective and/or…
RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt
May 17
Trained By Techs. There To Help. Recorded at Vision 2018 Studio this tight group of technicians are part of a large community effort called ‘Trained By Techs’. Tanner Brandt, Brin Kline, Chris Martino, Justin Miller and Brian Culotta share their stories.…
THA 067: Your Ideal Customer Part 2 – Training Your Team To Embrace Your Avatar
May 15
Your Ideal Customer Part 2 – Training Your People to Understand and Embrace Your Customer Avatar. Knowing your ideal customer is an important part of a very successful business and helps define who you want as your customer. Commonly called your customer…
RR 327: Prepare to Change – O’Neal – Barrett – Cloutier
May 14
Are You Prepared To Change? Jeremy O’Neal from Freedom Automotive and AdvisorFix, Barry Barrett from RLO Training and Chris Cloutier from Golden Care Auto Care and Autotext.me bring a lively discussion and debate on the need and necessity of change.…