Remarkable Results Radio Podcast

Remarkable Results Radio Podcast

remarkableresults.biz
Automotive Aftermarket Success Stories


RR 492: YouTube – Benefit or Burden Part 2
Dec 13 • 53 min
RR 492: Youtube - Benefit or Burden Part 2 Welcome to the second installment of Youtube: Benefit or Burden Part 2. As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides of the value…
THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective
Dec 12 • 48 min
THA 149Top Financial Challenges to Overcome- An Owners Perspective We’re serving up a strong discussion on Financial Challenges with me are shop owners John Long, Schertz Automotive, Schertz, TX, Tom Ham, Auto Centric, Grand Rapids, MI and Andy Massoll,…
RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It
Dec 10 • 24 min
RR 491: Warren Parr - Diagnostic & Intensive Labor Rates - Why and How I Did It Warren is bringing a practical view of calculating your diagnostic labor rate. He is completely changing his earnings/profit structure by having a diag labor rate that is…
FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training
Dec 9 • 7 min
FTR 075 Bill Hill - Yearly Bonus is All About a Commitment to Training
RR 490: Technician Round Table – Part 8 – Loyalty
Dec 6 • 53 min
RR 490: Technician Talk - Part 8 - Loyalty This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow. Loyalty is not limited to the team,…
THA 148: Generating Repeat Business
Dec 5 • 47 min
THA 148 Generating Repeat Business We are talking marketing, mining and relationships with Kelli Weatherby, Accurate Automotive Mesa, AZ with husband Lee and David Roman from Done With Care - Auto Repair, Merriam, KS Kelli and David shook the trees as it…
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
Dec 3 • 32 min
RR 489: Louis Altazan - Total Quality Management Comes From Great Processes-Systems Louis Altazan, President of AGCO Automotive Repair Service - Baton Rouge, LA. Louis has also studied under Dr. W. Edwards Demming the father of Quality Management. He has…
FTR 074: Deb Van Batenburg – Fix The Things You Tolerate
Dec 2 • 11 min
FTR 074: Deb Van Batenburg - Fix The Things You Tolerate
RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019
Nov 29 • 31 min
RR 488: Bill Hanvey and Paul McCarthy Builds A Strong Commitment to the Service Professional My guests today are the aftermarkets leading advocates and voices; Bill Hanvey, President, and CEO of the AutoCare Association and Paul McCarthy, President of the…
THA 147: Overcoming Debt
Nov 28 • 41 min
THA 147 Overcoming Debt A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for spending. It is generated by sales and the gross margin dollars that are earned on those sales is used to pay…
RR 487: Joe Register – Will You Be at the Forefront of Technology?
Nov 26 • 30 min
RR 487: Joe Register - Will You Be at the Forefront of Technology? Joe Register, Vice-President Emerging Technologies at Auto Care. Joe has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive…
FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training
Nov 25 • 7 min
FTR 073 Bob Heipp - Stop Enabling the 80% Who Are Not Committed to Training
RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3
Nov 22 • 32 min
RR 486: Dan Taylor - Emotional Intelligence (EQ) Leads to High Performing Companies - Part 3 There are 4 pillars that make our discussion stand today. These pillars are the ones that solidify the company’s cultural EQ. These are personal behavior,…
THA 146: The Value of Twenty Groups
Nov 21 • 49 min
THA 146 - The Value of Twenty Groups If you are a struggling shop, I’d like to introduce you to three shop owners who were in your position once. They climbed out to find great success. One of the tactics was to join a twenty group. Keep in mind that so…
RR 485: Warren Parr – Learning and Innovating with the PicoScope Club
Nov 19 • 26 min
RR 485 - Warren Parr - Learning and Innovating With a PicoScope Club My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an advisor at a Junior College Automotive Program and is involved in 6 different high schools. In this…
FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent
Nov 18 • 13 min
FTR 072 Bill Haas - Are You Aware What the Dealerships are Doing to Compete with the Independent
RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent
Nov 15 • 26 min
RR 484 - Jim Silverman - Attracting, Leading, and Growing Our Young Talent There are a lot of ways to engage our young generation in our beloved aftermarket and keep them. We can create a more team-oriented environment and have creative pay bonuses and…
THA 145: The Extreme Value of Shop Tours Part 2
Nov 14 • 37 min
THA 145 Shop Tour Part 2 This is our second year in a row to visit a shop in Las Vegas at the end of Industry Week. We were welcomed with open arms at Ted Wien’s Tire and Auto. Our gracious host Jennifer Wiens not only shared her thoughts on the episode…
RR 483 – Managing On-Line Reviews – Kim Walker and Mitch Meier
Nov 12 • 28 min
RR 483 - Kim Walker and Mitch Meier - The Importance of Managing On-Line Reviews Everyone hates to get a negative review. But the worst thing you do is to ignore them or lash back at them. My panel does an excellent job of putting reviews into perspective…
FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This
Nov 11 • 6 min
FTR 071 Mike Davidson - Wage and Hour Laws - Don’t Ignore This
RR 482: Technician Shortage Solution – College Apprentice Program
Nov 8 • 24 min
RR 482 - Technician Shortage Solution - College Apprentice Program Think of the possibilities of hiring a young apprentice that is currently going to an automotive technical college. You get a chance to groom and mentor the young student and indoctrinate…
THA 144: Drug Testing in the New Age of Legalized Cannabis
Nov 7 • 43 min
THA 144 Drug Testing in the New Age of Legalized Cannabis We are talking about Drug Testing in the New Age of Legalized Cannabis. You’ve got to pay attention to your HR policies and procedures as states continue to rule on medicinal cannabis, recreational…
RR 481: David Saline – Start or Grow Your Fleet Business
Nov 5
RR 481: David Saline - Start or Grow Your Fleet Business Fleet is a growth strategy only if you and your people and shop are equipped to take the challenge head-on. It is easy to start small. David shares how to break into a fleet and he gives you the…
FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada
Nov 4 • 13 min
FTR 070 Tim Dwyer - Why You Need to be Involved in Skills USA or Canada
RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?
Nov 1 • 48 min
Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve? The Geeks are back talking websites, wait until you hear this discussion. This super-smart group creates a pile of ideas, insights, and trends to think about. I must say they were at the top…
THA 143: myASE Renewal APP – There’s an APP for That!
Oct 31 • 40 min
THA 143 My ASE Renewal APP - There’s an APP for That! You are going to get an interesting behind the scene understanding of the myASE Renewal APP. It is in Beta, however, you can get on board. This a perfect evolution from ASE to embrace and engage every…
RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies
Oct 29 • 27 min
RR 479: Sara Fraser - Millennial Buying Habits and Tendencies Millennials have become the largest generation recorded. So it is with a meticulous and careful analysis that we need to understand what do millennial customers want when it comes to vehicle…
FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros
Oct 28 • 35 min
FTR 069 Matt Fanslow on Diet and Exercise - Not Necessarily a High Priority for Aftermarket Pros
RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits
Oct 25 • 45 min
ASTE: Technician Pay, Retention, and Benefits This episode is packed with great gems of wisdom and gives you a bird’s eye view not only on some great benefits and pay ideas, but as we all must understand it starts with having an enduring business culture.…
THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2
Oct 24 • 38 min
THA 142 Business Coaches Lab - Building an Enduring Business Culture - Part 2 One of the hottest topics on the mouths and minds of leaders these days is organizational culture. The longer organizations look for competitive advantage and a sustainable way…
RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop
Oct 22 • 32 min
RR 477: Danny Sanchez - It is Not Rocket Science to Run a Successful Shop Danny Sanchez, CEO of Autoshop Solutions, likes to keep it simple and direct. Having been a successful shop owner Danny is able to share his past experience as it relates to the…
FTR 068: Ron Ipach – Close Your Shop and Go Get a Job
Oct 21 • 4 min
FTR 068 Ron Ipach - Close Your Shop and Go Get a Job
RR 476: Chris Cloutier and Scott Brown – Productivity Hacks
Oct 18 • 47 min
Chris Cloutier and Scott Brown - What does it take to become more Productive and Efficient? There are a lot of ways to become productive and efficient. There are a lot of strategies and systems that can be followed by just hearing this episode. Follow the…
THA 141: Selling Your Business – Valuation Strategies
Oct 17 • 48 min
THA 141 Town Hall Academy on Selling your Business - Valuation Strategies This episode on ‘Selling your Business - Valuation Strategies’ will provide a great lesson on tactics to obtain a great value for your business. The caveat is that you need to have…
RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
Oct 15 • 46 min
RR 475: Dirk Fuchs and Jeff Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces.…
FTR 067: Rick White – Change Your Life and Your Business
Oct 14 • 6 min
FTR 067 Rick White - Change Your Life and Your Business - Get To Training
RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2
Oct 11 • 32 min
Dan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2 Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock.…
THA 140: Interview Tactics for a Cultural Fit
Oct 10 • 41 min
THA 140 Interview Tactics for a Cultural Fit How many interviews have you done? How many have sparked a great hire? We are here to talk about that. Welcome Kirk Richardson, South Street Auto Care, Rochester, MI, Jim Hayes, Shop General Manager at Pacific…
RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think
Oct 8 • 27 min
RR 473: Derek Kaufman on Augmented Reality - A Future Game Changer Derek Kaufman, a managing partner of Schwarts Advisors digs deep into the world of Augmented Reality. If AR lives up to its promise of faster diagnosis and faster part removal and…
FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes
Oct 7 • 9 min
FTR 066 Carm Capriotto - Struggling Shops and The Rule of Holes
RR 472: Jeff Rudnick – Marketing Do or Die
Oct 4 • 23 min
Jeff Rudnick - Marketing Do or Die We are talking about marketing. For some, it is like a root canal, for others they love pulling every marketing lever they have to generate traffic, loyalty, and revenue. You may dispute this, but marketing is one of the…
THA 139: Trending – Close the Shop and Take My Entire Team to Training
Oct 3 • 31 min
THA 139: Trending - Close the Shop and Take My Team to Training How many excuses can you come up with for not closing your shop and take your team to a weekend training conference? About 10? They are not acceptable to my guests as we serve up exactly why…
RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks
Oct 1 • 31 min
RR 471: Vin Waterhouse on Intensive Labor Rates and Financial Benchmarks Are you aware that you are selling fewer parts? Do you understand that the hours of diagnostic work you do does not reflect the typical parts sales per hour that your financial…
FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure
Sep 30 • 9 min
FTR 065 Bill Haas - Never Let a Third Party Influence Your Profit Structure
RR 470: Automotive Students Speak Out on Their Future
Sep 27 • 31 min
RR 470: Automotive Students Speak Out on Their Future An interview with three automotive technology students who share their outlook on their schooling and so much more. I’m with Travis Mawhir, Ryan Kostek, and Jarrett Laska three automotive…
THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems
Sep 26 • 49 min
THA 138 The Business Side of ADAS - Advanced Driver Assistance Systems If you’ve ever thought about getting into the ADAS calibration business, this episode will give you information to help in formulating your decision. With me is David Friend owner of…
RR 469: ASA Technology and Telematics Forum 2019
Sep 24 • 28 min
RR 469: Technology and Telematics Forum 2019 This episode contains transformational information that you’ll need to know and want to know. The more you know the better decisions you’ll make in steering the strategy of your business. Better yet the…
FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop
Sep 23 • 6 min
FTR 064 Mike Davidson - An Idea on Where to Find Apprentices for Your Shop
RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders
Sep 20 • 37 min
Mitch Schneider - Legacy Industry Influencer. You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an…
THA 137: The Language of Welcome
Sep 19 • 37 min
THA 137 The Language of Welcome We are talking about communicating and building relationships with a diverse and changing customer demographic. Now enjoy a fresh dialogue with Bill Nalu from Interstate Auto Care Madison Heights, MI, we actually broadcast…
RR 467: Servando Orozco on Franchising
Sep 17 • 24 min
Servando Orozco - A Franchising Business Template for the Aftermarket Servando Orozco, CEO and founder of Orozco’s Auto Service owns a four-store operation based out of Long Beach, CA. Franchising is nothing new to business or even in the aftermarket.…
FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows
Sep 16 • 15 min
FTR 063 Matt Fanslow - What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hot
RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals
Sep 13 • 31 min
RR 463: Mike Davidson - Wage and Hour Laws and Keeping Compliant As you go through this episode you’ll understand the intricacies of getting your employee’s pay reflective of the department of labor laws. It is not as easy as you have come to manage. Mike…
THA 136: Branch Growth Strategy
Sep 12 • 42 min
THA 136 Branch Growth Strategy Here are two voices that have grown branch stores and they tell a story you need to hear. Find out if they were successful right out of the gate. What they learned as they continued to grow. The importance of people,…
RR 465: Tom Ham – Your Only Competitor is Yourself
Sep 10 • 26 min
Tom Ham - Your Only Real Competitor is Yourself Remarkable Results Radio episode 465. There is one way to keep yourself motivated and keep your competitive fire burning at whatever stage you are in your business, and that is knowing how to compete with…
FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter
Sep 9 • 11 min
FTR 062 Rena Rennebohm -Stop Hiring Me To Fix Your Business From the Front Counter
RR 464: YouTube – Benefit or Burden
Sep 6 • 64 min
RR 463: YouTube - Benefit or Burden As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides on the value of YouTube as it relates to auto repair. My panel is Paul Danner, ‘Scanner…
THA 135: Implementing Profit First – Shop Owners Thrilled With Results
Sep 5 • 41 min
Implementing Profit First - Shop Owners Thrilled With Results This episode will change your thinking as it relates to a new profit discipline and cash management. I know you know that cash is king in any business, so start being a better manager of it.…
RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!
Sep 3 • 37 min
Mitch Schneider - His First Speech 35 Years ago, Still relevant today! Mitch Schneider is here for his second time. Mitch is an award-winning journalist, former shop owner and soon to be published novelist. For more than 37 years, Mitch operated…
FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.
Sep 2 • 15 min
FTR 061 Bill Haas - Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.
RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional
Aug 30 • 37 min
Paul McCarthy - The importance of Marketing and Relationship Building I’m having a conversation with AASA’s President, Paul McCarthy. Our discussion went wide and we covered important topics that positively affect the aftermarket service industry. I…
THA 134: Market Changes and What I’m Doing About Them
Aug 29 • 42 min
THA 134 - Market Changes and What I’m Doing About Them We are dropping topics on Hybrid repair and marketing, building technician, avoiding a viral social goof, customer ADAS training, and communication tactics among others. With me in this episode are…
RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1
Aug 27 • 35 min
Dan Taylor - Emotional Intelligence Leads To High Performance In the business of the aftermarket, we are always in search of leadership qualities to take our business and team to the next level. It is not necessarily how smart you are but how you manage…
FTR 060: Jeff Rudnick – Are Cooperatives in Our Future
Aug 26 • 8 min
FTR 060 Jeff Rudnick are Cooperatives in Our Future. Consider economies of scale to save money and own your brand and control your marketing.
RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!
Aug 23 • 25 min
Erick Bock - How to Quit Your Job and Face your FEARS - Go Where Your Passion Resides! I’m with Erick Bock of Bock Auto, Amagansett, NY, Long Island. Erick is very passionate about cars and he dreamed he was going to own a shop one day. His dreams came…
THA 133: Why Soft or Life Skills Training Matters for Business Success
Aug 22 • 43 min
THA 133 The Value of Soft Skills Training The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener, which…
RR 459: Standards And Values Foster a United Purpose for Your Team
Aug 20
Standards And Values Foster a United Purpose For Your Team My friend Kevin Donahoe from Pacific Motor Service with two shops in Monterey, CA And Pacific Grove, CA along with his general manager Jim Hayes go deep into their culture. They have a set of…
FTR 059: Greg Buckley on LYFT
Aug 19 • 18 min
Greg Buckley on Lyft Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from it and what should you know.
RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?
Aug 16 • 40 min
Fundamental Communicating and Selling. Is Face To Face Communications Gone? Guests Dr. John Passante is a legacy automotive aftermarket Human Resource Professional and President/CEO of the Organizational Development Group. He is an adjunct professor at…
THA 132: Business Coaches Lab: Building an Enduring Business Culture
Aug 14 • 41 min
THA 132 Business Coaches Lab - Building an Enduring Business Culture Culture is one of the most important business strategies you need to work on. Building a strong and vibrant business culture is required today. Learn how to get started and start to…
RR 457: Justin Allen – Working Too Hard? Feel Burned Out?
Aug 13 • 21 min
RR 457: Justin Allen - We are working too hard. Do you feel burned out? Justin Allen is a sales specialist with Hunter Engineering. His observation: We are working too hard. Do you feel burned out? Listen to Justin tell it like sees it. Justin supports…
FTR 058: Tomi Oliva – Would You Work For You?
Aug 12 • 7 min
FTR 058 Tomi Oliva- Would You Work For You? Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment is. He reminds you that it is the little things that matter.
RR 456: Jennifer Grady ESQ – Harassment Training Required by Law
Aug 9 • 37 min
Jennifer Grady ESQ - Harassment Training Required by Law Jennifer A. Grady, Esq. is the founder of the law firm The Grady Firm, P.C. Ms. Grady is an attorney, corporate trainer, and international speaker. She founded the firm in 2012 with a passion for…
THA 131: Preparing Your Shop For the Next Five and Ten Years
Aug 8 • 53 min
THA 131 The Future - Preparing Your Shop For the Next Five to Ten Years What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what you currently have and that may not…
RR 455: Scott Shotton – Building Quality Trainers of Tomorrow
Aug 6 • 44 min
RR 455: Scott Shotton - Building Quality Trainers of Tomorrow Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair…
FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts
Aug 5 • 12 min
FTR 057: Carm Capriotto - Get Involved In This National Cancer Research Program I’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong…
RR 454: Danny Durbin – Integrating the Third Generation
Aug 2 • 19 min
Danny Durbin - Integrating the Third Generation Danny Durbin is the second generation owner of Durbin Auto Parts, in Prattville, AL. He is now integrating the third generation into the business. You’ve heard the stats about the third generation? Only…
THA 130: Service Advisor Role Play #3
Aug 1 • 43 min
THA 130 Service Advisor Role Play My guests are role-playing these three situations: #1: Brakes- the client knows what is wrong and the car has been inspected somewhere else, $2: Oil change- just looking for a price and #3: The Check Engine Light is on -…
RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!
Jul 30 • 35 min
Dutch Silverstein puts ADAS Scholarship worth $4,000 on the line! Free Training! Unheard of. Dutch Silvestein of A&M Auto Service is putting up a $4,000 scholarship for a shop owner and technician for ADAS training. This means TWO guys from the same shop…
FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents
Jul 29 • 13 min
Justin Barrett - Hard Talk on Areas of Improvement for Independents Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators. Justin Barrett will hit a few nerves as he asks…
RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony
Jul 26 • 40 min
Danielle and Brett Bohlmann Finding the Right Balance Between Work and Life Brett and Danielle Bohlmann are Shop Owners at Hwy 7 Service Center. They agree that they are everything the other is not and they know it and use it to their advantage instead of…
THA 129: Customer Financing Options
Jul 25 • 46 min
THA 129 Customer Financing Options What options do you have to help your customers with credit choices. There are many vendor credit options to choose from and they are great. Maybe you don’t use them, maybe you should. No one wants a customer to walk out…
RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff
Jul 23 • 34 min
Dan Gilley - Attracting the Right Talent with the Right Stuff Every new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a business owner, what do you need to…
FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management
Jul 22 • 8 min
FTR 055 Matt Fanslow - We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take…
Trailer – Why Would You Want To Listen and Who the Heck Am I?
Jul 19 • 2 min
Why Would You Want To Listen and Who the Heck Am I? Can you afford to miss out on being a fly on the wall of shop owners, coaches, technicians, executives and every other contributor that has been involved in the aftermarkets premiere podcast? Through…
RR 450: Michael Eilbracht – Becoming an Industry Trainer
Jul 19 • 24 min
Michael Eilbracht - Becoming a Trainer Many in the industry have the yearning to give and teach. Think about how many professional teachers found their calling. Michael knows he has found his calling to be an industry trainer. He has presented at Vision…
THA 128: Valuing and Positioning Your Business For Sale
Jul 18 • 55 min
Are you ready to sell your business? Do you know how to prepare? Is it a buyers market or a seller’s market? Do you understand some of the financial principles that drive a transaction? About 50% of you will be impacted by this discussion in the near…
RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?
Jul 16 • 40 min
Maryann Croce - What advice would you give a new business owner? Will this advice benefit the established business person? Would you like some advice on starting a business. What if you could apply this advice to your established business. With me is…
FTR 054: Roy Schnepper – ASA Behind the Scenes
Jul 15 • 5 min
ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held…
RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser
Jul 12 • 25 min
Larry Dragan - Life After I Sold My Business - Lemon Law Expert Witness, Certified Mediator and Appraiser Larry Dragan is the 2nd generation owner of Stan’s Garage founded in 1941 at Dearborn Heights, Mi. He sold his ownership to his son, Scott. He now…
THA 127: Overcoming Owner Burnout
Jul 11 • 44 min
Overcoming Owner Burn Out Endeavor into some really great smart talk on delegating, recharging and prioritizing. Things you must do so you don’t spin deep into a negative vortex. This team dishes out solutions to staying fresh and relying on your team to…
RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?
Jul 9 • 34 min
Jonnie Wright - Customer Service: What Are The Three Things You Want To Get Better At Keeping customers satisfied is what most businesses strive for and it is what keeps them coming back. Listen to the story of customer service from Jonnie Wright. Jonnie…
FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?
Jul 8 • 13 min
Do You Know The Exact Source of Your Marketing Efforts? Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine which give you the greatest return.…
RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket
Jul 5 • 32 min
Privacy, Data Ownership and Cybersecurity - Threats to the Automotive Aftermarket Carm Capriotto with Bob Redding ASA’s Legislative representative, Frank Leutz who is the COO of Desert car care in Chandler, Arizona, and Brin Kleine who is the owner of…
THA 126: Firing Customers – When is it Right or Wrong?
Jul 4 • 48 min
Bottom line is firing customers is rare, however, it happens and should be for the right reasons. With me is Joe Hanson, Gordie’s Garage, Roseville, Michigan, Jerry Kezhyaya, The Auto Shop, Plano, TX, and Doug Callaghan, Vic’s Service, Wainright, Alberta,…
RR 445: Chris Cotton – Certified Profit First Professional
Jul 2 • 26 min
RR 445: Chris Cotton - Certified Profit First Professional My guest Chris Cotton is a Certified Profit First Professional and a business coach. He helps shop owners understand the fundamentals of money and the decision making behind it. He helps us manage…
FTR 052: Build Your Bench – Kyle Holt and Jay Goninen
Jul 1 • 9 min
Build Your Bench - and Be a Proactive Recruiter. Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from…
RR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More
Jun 28 • 64 min
Technician Talk 7 - Professionalism and More This outspoken trio wonders how professionalism is bred, how it starts and how it can be compartmentalized. Everyone must step up and set the bar high for others to emulate and follow. My guests for Tech Talk 7…
THA 125: Client Loyalty Programs – Do They Work?
Jun 27 • 56 min
Client Loyalty Programs - Do They Work? We’re going to serve up a strong discussion building client loyalty through loyalty programs. My guests are lo Brian Bates, Eagle Automotive, Columbine Hills, CO, Vinnie Lucio, Co-Auto - Community Conscious Car…
RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair
Jun 25 • 23 min
Jill Trotta Best and Worst Metro Cities for Car Repair Survey My guest is Jill Trotta. She is the Vice President for Industry Advocacy and Sales at RepairPal. We talked about the surveys that pointed out which metro cities are best for car repair. This is…
FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism
Jun 24 • 6 min
FTR 051: Jerry Holcom - Where is Your Personal Commitment & Professionalism Jerry Holcom from S & S Service Center in Kansas City, MO is a co-founder of Vision and current President of the Midwest Auto Care Alliance wrote in his latest presidents message…
RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies
Jun 21 • 36 min
What Are The Puts And Takes In Servicing Vehicles Equipped With Advanced Technologies And Automated Driving Functions - ADAS Vehicular data is important for various reasons ranging from collisions to communications and safety. With the advancement in…
THA 124: So You Need an Accountability Coach?
Jun 20 • 52 min
This Town Hall Academy summit will explore the value of an accountability coach. The panel has a harvest of thoughts and insight for you. These guys brought their A game and really were extremely transparent about their own personal story. The panel’s…
RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?
Jun 18 • 56 min
In their fourth installment of Geek Talk 2.0. This episode took an interesting path as Greg brought his perspective on AAA. Chris talked about AI, Bill has his thought on his suppliers and Karim talked about the importance of data ownership. Your panel-…
FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
Jun 17 • 8 min
FTR 050: What the Aftermarket Can Learn from Professional Wrestling Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the promotion of professional wrestlers to…
RR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner
Jun 14 • 25 min
Amending Legislation for Telematic Data Ownership - RR 440 My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your…
THA 123: The Power of the Supplier and Service Professional Relationship.
Jun 13 • 46 min
Supply Partnership - The Strength of the Supplier/Service Professional Relationship - THA 123 We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional succeed. We also talk pricing, margin…
RR 439: Safety Training in the Workplace – Charlie Ayers with CCAR
Jun 11 • 19 min
Safety Training in the Workplace - RR 439 Become educated on the importance of OSHA and HazMatt training. You’ll not want to be on the short end of the stick as it relates to your responsibilities in these areas. With me today is Charlie Ayers the…
FTR 049: Tom Lambert – Discount Model Marketing
Jun 10 • 12 min
Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.
RR 438: My New Shop – From the Ground Up – Doug Callaghan
Jun 7 • 29 min
From the Ground Up - The Challenges of Building a New Facility Building a new facility can make or break you. So many variables and decisions to consider not to mention the added issues, and problems which will be laid on the table. Confidence with an…
THA 122: Talent Management – Developing Your Leadership Team
Jun 6 • 52 min
Talent Management: Developing Your Leadership Team We are talking about Talent Management - Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current leadership role or realize you have…
RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen
Jun 4 • 43 min
Recruiters Round Table with Kyle Holt & Jay Goninen Ever have the need for a new team member? Trying to hire a technician. Concerned about losing a top performer? You are not alone and in fact, this is one of the toughest challenges service professionals…
FTR 048: Amy Mattinat – Our Technicians Are Car Doctors
Jun 3 • 11 min
Our Technicians Are Car Doctors Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. If there was ever a time to embrace…
RR 436: Brad Beeston – Building a Reputation Online
May 31 • 27 min
Building a Reputation Online Back in the day where yellow pages, print ads, billboards and TV rule the marketing world, now it is almost irrelevant. It is not completely gone but it will be. We are experiencing an influx of all digital marketing.…
THA 121: APPS That Improve Productivity and Make for a More Efficient You
May 30 • 49 min
APPs That Improve Productivity and Make for a More Efficient You Our desktops and smart devices give us tools to make us more efficient at what we do, they are not for everyone and some are just not right for how you operate. There are thousands of apps…
RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019
May 28 • 34 min
Young Careers In The Making - Automotive College Student Panel at CarFest 2019 This episode with Ashlynn Poole, Cheyanne Keith, and Michael Wheeler is proof that Carfest is doing some great things by reaching out to automotive colleges to further enhance…
FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary
May 27 • 12 min
Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and knows what it takes to turn ordinary service professionals into top performers
RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students
May 24 • 31 min
Training Talk - Daytime vs. Night Time Training | ASE Certification | Instructors and Students Experience the insights of a Tech and Automotive Instructors talking about the difference between Day and Night training along with ASE certifications and…
THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?
May 23 • 53 min
How Can We Provide Our Technicians a $100K Yearly Pay Package? We covered a large swath of reasons to review technician pay and to create a fair and adequate compensation plan based on criteria that is a win, win, win for the tech, the owner and the…
RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business
May 21 • 27 min
The Importance of Third Party Credentialing and Having a Learning Culture in Your Business. You are a professional in the automotive service aftermarket. You know your stuff, you are smart, accomplished. You put your knowledge to use every day. Ever…
FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation
May 20 • 8 min
Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation
RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer
May 17 • 49 min
Shop Talk 11 - Important Partnership - Shop, Parts Supplier and Manufacturer Welcome to Shop Talk 11. Our Shop Talk Panel guests are Monte Hamsher, a shop owner, technician and automotive teacher; Bob Pattengale- National Training Manager at Bosch; and…
THA 119: Improving Employee Loyalty
May 16 • 38 min
Improving Employee Loyalty Fuel your engine today with our discussion on Improving Employee Loyalty with my shop owner panel Donnie Hudson from Troy Auto Care in Troy, MI, Roy Foster from Roy Foster’s Automotive in Reno, NV and Steve Finzel from Finzel’s…
RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals
May 14 • 23 min
Sara Fraser - The Power of Social Media for Automotive Professionals There are a lot of trends happening on social media in the past couple of years. Understanding these trends can give us a competitive advantage and hashtags plays an important role…
FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets
May 13 • 7 min
FTR 045 Brian Walker - Foundational Marketing Techniques - There Are No Silver Bullets Brian Walker co-owner of Shop Marketing Pros explains that there is no silver bullet to marketing. He shares thirteen Foundational Marketing Tactics and is determined…
RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business
May 10 • 31 min
Jennifer Filzen- What Dancing Taught Me About Running a Successful Business A very interesting discipline that incorporates how you lead and how you strategize your life and business as a whole. Imagine learning the principles of dancing to improve your…
THA 118 Recruiting Students to Discover a Career in Automotive
May 9 • 54 min
THA 118 Recruiting Students to Discover a Career in Automotive Enjoy some great new ideas and real-world issues as I welcome Seth Thorson, shop owner, Eurotech, Brighton, MN. Seth created a $25,000 endowment for automotive careers. We discussed in episode…
RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan
May 7 • 48 min
Family Succession Part 2 - Parents on their Daughters Succession Plan Welcome to the second installment of Family Succession. Learn how parents mold and develop their children to take the helm of the company after they retire. Hear the discipline, methods…
FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is
May 6 • 14 min
FTR 044 Murray Voth - Your Opportunity is Huge; Find the River Where the Money Is
RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training
May 3 • 30 min
Technical Talk - ADAS | Support Vendors That Support Training | Fundamental Training Tech talk with Kevin Fitzpatrick, Vice President Autologic; Steven Zack, Automotive Technical Instructor for Bosch; and Matt Fanslow, Shop Manager/Diagnostician of…
THA 117: Creative Brainstorming: How To Build an Idea Factory
May 2 • 50 min
Creative Brainstorming: How To Build an Idea Factory Some people just bubble with ideas; they are visionaries. You’ve got team members who are great at seeing new and better ways to improve systems and processes, serve customers and create great…
RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest
Apr 30 • 32 min
You should have the highest payroll in town, not the lowest. A generation ago the shop owner didn’t need to know the numbers. How the world has changed and in this episode with Vin Waterhouse, as with all my discussions with business consultants and…
FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!
Apr 29 • 11 min
Dave Hobbs - Find The Time and Make the Sacrifice to Attend Training. Trainers Do! Dave Hobbs travels the country training technicians for Delphi Technologies. His participation in the industry is without rival. He has a strong message for you about…
RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand
Apr 26 • 19 min
Supporting Technician Training with Technology and Partnerships - Paul Louwers - AVI On-Demand Paul Louwers, CEO and CO-founder of the Automotive Video Innovations and the driving force behind the concept and execution of AVI. He has been in the training…
THA 116: Business Coaches Lab – Improving Shop Efficiency
Apr 25 • 56 min
THA 116 Business Coaches Lab - Improving Shop Efficiency Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make process improvement a rule, minimize interruptions, if your techs aren’t efficient find out why. There are…
RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon
Apr 23 • 33 min
A Convo with ASA’s new Executive Director, Ray Fisher. We have an aging workforce that is driving the industry to make some difficult decisions. The demands to adapt to the rapid growth of technology and advancement are factors that 10 years ago were…
FTR 042: Vinnie Lucido – Find a Balance to Your Ego
Apr 22 • 11 min
Find a Balance For Your Ego Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of Yoga to your well being. He is a Yoga teacher so he should know about the value of Yoga in one’s life. His…
RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability
Apr 19 • 33 min
New Aftermarket Measurement - Cost Per Billed Hour I’m with Bob Greenwood, President, and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. We are discussing how cost per billed hour affects the site’s total efficiency in maximizing net profits.…
THA 115: Who Says You Need an Automotive Background to Run a Successful Shop
Apr 18 • 47 min
THA 115 Who Says You Need an Automotive Background to Run a Successful Shop Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from Midwest Performance Cars as they share their strategy for growing their business. This is an interview like…
RR 423: Shop Talk 10 – Sold My Business – What’s Next?
Apr 16 • 43 min
Shop Talk 10 - Sold My Business - What’s Next? Listen to former shop owners talk about their decisions and what they are doing now. Most importantly they suggest that you plan ahead for your future. We also get into the future as they see it. My guests…
FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student
Apr 15 • 6 min
Change or Be Changed and Commit to be a Forever Student
RR 422: A Case for Shop Specialization
Apr 12 • 33 min
A case for shop specialization We are discussing in a bird’s eye view of Shop Specialization and training. I’m with Rob Morrell, Sr. Director of Management and Technical Training at WorldPac Technical Institute and Mark Warren, training manager at WTI. So…
THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids
Apr 11 • 45 min
Taking Community Involvement to the Next Level - CarFest - Philanthropy on Steroids CarFest is an event unlike any others in the US that connect the independent service provider together with the community. All the while you are listening think how you…
RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’
Apr 9 • 36 min
Mike Michalowicz - Making Your Profitability a Habit What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to manage your expenses. Therefore…
FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional
Apr 8 • 5 min
Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of understanding of the opportunities and…
RR 420: Kim Walker – Building a StoryBrand
Apr 5 • 29 min
Kim Walker - Building a Story Brand People are bombarded with 3,000 marketing messages every 24 hours. What does your message say? Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the plan among others. It is a perfect…
THA 113: Taking Care of Your Most Valuable Asset – YOU!
Apr 4 • 41 min
Taking Care of Your Most Valuable Asset - YOU Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation. Get off the couch. It’s not OK to NOT…
RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs
Apr 2 • 53 min
Bringing Technical Proficiency to the Next Level Through Tech Mentoring Programs What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on effective communication, effective…
FTR 039: Grant Swaim – The Gear Head Days Are Gone
Apr 1 • 10 min
Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone
RR 418: AIST – The Future of Automotive Education
Mar 29 • 44 min
AIST - The Future of Automotive Education This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and Technology (AIST) in Colorado Springs, CO. This new ‘non-traditional’ public charter school that will use…
THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.
Mar 27 • 56 min
Aftermarket Training in the Age of Rapid Tech Changes - How To Navigate Your Training Needs The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech industry. The stats are out there to prove…
RR 417: Rob Rowsell – Achieving Success on a Curved Road
Mar 26 • 35 min
Rob Rowsell - Achieving Success on Life’s Curved Road Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized success is a story fit for the ages.…
FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers
Mar 25 • 7 min
Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more than we do. She’ll tell you why.
RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team
Mar 22 • 53 min
Preparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with technology advancements is up there, but…
THA 111: Building New Customers
Mar 20 • 59 min
Building New Customers David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and also the founder of Transformers Institute bring their A game to this discussion. We covered a wide…
RR 415: Mitch Schneider – Legacy Aftermarket Influencer
Mar 19 • 45 min
Mitch Schneider - Legacy Industry Influencer. You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an…
FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?
Mar 18 • 10 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
RR 414: Elevating Our Industry’s Definition of Mechanic/Technician
Mar 15 • 54 min
Elevating our Industries’ Definition of a Mechanic/Technician The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional. As we discuss bringing a new definition to the automotive mechanic,…
THA 110: Charging What We Are Worth
Mar 13 • 50 min
Charging What We Are Worth We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you shouldn’t be afraid to charge what…
RR 413: Jill Trotta on Pricing Transparency
Mar 12 • 31 min
Understanding Consumer Behaviour through Price Transparency Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and…
FTR 036: Dwayne Myers – Say NO to the Technician Shortage
Mar 11 • 23 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant
Mar 8 • 28 min
OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. Don’t let the fact that Dave is from…
THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.
Mar 6 • 40 min
How to Handle the Overload of Information, Workload and All That You Have to Learn We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed ‘In-Box’, prioritizing, delegating,…
RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein
Mar 5 • 36 min
Changing of the Guard at ASCCA with Incoming President John Eppstein Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in Twin Peaks, CA and outgoing…
FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons
Mar 4 • 8 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
RR 410: Tom Ham – Running Your Business Remotely
Mar 1 • 28 min
Tom Ham: Running your Business Remotely Tom answers some big questions like: Does it take the right culture and people to make working remotely work? What kind of self-discipline to you need? And how does technology make it feel like you are there? We…
THA 108: The Value of a Professional HR Support Company
Feb 27 • 49 min
The Value of a Professional HR Support Company OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO specialists; Jim Belliveau, from Acadia HR and…
RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!
Feb 26 • 39 min
AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ! AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the transformation he made from a one bay shop at…
FTR 034: Greg Bunch – Take Your Toolbox Home
Feb 25 • 10 min
Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.
RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
Feb 22 • 40 min
Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education Scott and I dig into automotive education at the college level. We talk about the knowledge level and experience that…
THA 107: Discover How To Keep Your Women Customers For Life
Feb 20 • 44 min
Discover How To Keep Your Women Customers For Life We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But no matter your mix you’ve got to…
RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!
Feb 19 • 40 min
Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business! This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health challenge and are now advocates on what…
FTR 033: Kirk Richardson On Technician Pay Plans
Feb 18 • 14 min
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay…
RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor
Feb 15 • 45 min
Geek Talk 2.0 Part Three - The Independents Biggest Competitor This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against them. Some important stats presented…
THA 106: Managing a Negative Online Review
Feb 13 • 50 min
Managing a Negative Online Review The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences. So you got a “NEGATIVE” Review now what? Here is a 5 step process we are going to discuss: 1/ Two negatives…
RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss
Feb 12 • 40 min
Barry Barrett - Book Review - Never Split The Difference by Chris Voss Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life Depended On It”. Barry covers the premise…
FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime
Feb 11 • 9 min
Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for…
RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind
Feb 8 • 18 min
A Grant that Ensures The Future of the Aftermarket. CAWA receives a $25K grant from the University of the Aftermarket. The program would consider financial assistance, accreditation support, access to automotive products for classroom use and access to…
THA 105: Catering to the Millennial Customer
Feb 6 • 39 min
Catering to the Millennial Customer We are talking with three millennial aftermarket successors, they are each involved in the family service business. The panel: Lauren Anderson, Victory Auto Service & Glass Minneapolis, MN, Jacquie Hower, from…
RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.
Feb 5 • 38 min
Lucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility. There are a lot of responsibilities being a business owner. You have to re-think or get advice if your policies or strategies are not working. This episode does open the…
FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit
Feb 4 • 12 min
Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.
RR 402: Generation Z – Understanding Our Newest Employees and Customers
Feb 1 • 25 min
Generation Z - Understanding Our Newest Employees and Customers Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a difference in our society and…
THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done
Jan 30 • 51 min
The Business Coaches LAB: The Art of Implementation: How To Get Things Done. In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems for inaction. The discussion…
RR 401: Family Succession Part 1 – Our Future Female Shop Owners
Jan 29 • 41 min
Family Succession Part 1 - Our Future Female Shop Owners We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire knowing that the business they have…
FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians
Jan 28 • 11 min
What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in ‘my’ service professional business.
RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”
Jan 25 • 59 min
400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing. Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those first 20 guests who help get this…
THA 103: Turn Price Shopping Callers Into Customers.
Jan 23 • 52 min
Turn Phone Price Shoppers into Customers We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t know what else to ask. We talk about…
RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner
Jan 22 • 48 min
Service Talk Part 1 - The Center of the Hub: Customer - Technician - Owner Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket service industry. Trust and…
FTR 029: Tom Ham Part 1: What Techs want from Shop Owners
Jan 21 • 9 min
What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.
RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation
Jan 18 • 47 min
Shop Talk 9 - Business and Leadership Transformation I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two leaders with contrasting style but unified…
THA 102: Second Chance – Working with and Supporting Addiction
Jan 16 • 59 min
Second Chance - Working with and Supporting Addiction We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other addictions…
RR 397: Acquisition Integration – A Look Inside a New Location Transition
Jan 15 • 38 min
Acquisition Integration: A Look Inside a New Location Transition Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the…
FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car
Jan 14 • 7 min
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
RR 396: Education – Inside the Automotive Business School of Canada
Jan 11 • 42 min
Education - Inside the Automotive Business School of Canada Listen to the story of how one Automotive Business College prepares students for an Automotive Career. Bob Greenwood, CEO of Automotive Aftermarket E-Learning Centre Ltd and Professor John…
THA 101: Ghosting – Minimizing New Hire No Shows
Jan 9 • 50 min
Ghosting: Minimizing New Hire No Shows. When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I…
RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image
Jan 8 • 51 min
Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’…
FTR 027: Andy Bizub – Be The Dealer Alternative
Jan 7 • 11 min
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
RR 394: What Quality Employees Really Want – Results From a Technician Survey
Jan 4 • 37 min
What Quality Employees Really Want - Results From a Technician Survey Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk about the results of a few surveys from AMN that deal with the technicians perspective on their…
THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket
Jan 2 • 66 min
Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get…
RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
Jan 1 • 45 min
ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop. Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the investment in ADAS calibration and…
FTR 026: Derek Kaufman on Start-Stop Technology
Dec 31, 2018 • 8 min
Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to…
RR 392: Shop Talk 7 – The Leading Ladies
Dec 28, 2018 • 43 min
Shop Talk 7 -Leading Ladies Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby from Accurate Automotive in Mesa, AZ. These three ladies are members of an ATI twenty group that is called…
THA 099: The New Tax Law Impact on the Service Professional
Dec 26, 2018 • 51 min
The Impact of the New 2018 Tax Law on the Service Professional Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry Frank, Shop and coach at Repair Shop…
RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.
Dec 25, 2018 • 37 min
What Happens When a Technician Becomes a Customer for Automotive Repair. Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician Becomes a Customer for Automotive Repair…
FTR 025: Bill Nalu on Abundance
Dec 24, 2018 • 5 min
Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his thinking. A different way to think…
RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers
Dec 21, 2018 • 35 min
DATA - How Understanding Search Habits Will Help Grow New Customers Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media has developed numerous innovative, revenue-driving solutions for marketers of all sizes. He was an early adopter of…
THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas
Dec 19, 2018 • 50 min
 Your Learning Curve Never Sounded So Good Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project. Listen to Chris’s previous episodes HERE.…
RR 389: The Art of Successful Mentoring
Dec 18, 2018 • 42 min
The Art of Successful Mentoring Dr. John Passante is a well-respected mentor who has 35+ years of experience in human resource and organizational development. He is an author, a lecturer, a professor and prides himself in helping companies increase their…
FTR 024: Rick White – Overcoming the Blame Game
Dec 17, 2018 • 6 min
Rick White helps you over the Blame Game
RR 388: Re-Inventing You! A Personal Story Of Prolific Change.
Dec 14, 2018 • 46 min
Re-Inventing You! A Personal Story Of Prolific Change. Carlo Sabucco from Sils Complete Auto Care Centre, a successful 8 bay shop on the east side of Oakville, Ontario. This is episode offers some in your face and blunt stores about failure, adversity and…
THA 097: Service Professional Loyalty: A Supplier Perspective
Dec 12, 2018 • 54 min
Service Professional Loyalty: A Supplier Perspective On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto Parts, Fairfield, CA and Mark…
RR 387: In Praise of Our Trainers
Dec 11, 2018 • 48 min
In Praise of Our Trainers Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.…
FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?
Dec 10, 2018 • 7 min
Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair
RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners
Dec 7, 2018 • 44 min
Making it Work: Husband and Wife Partners Our married partners are Judi and Dana Haglin of Haglin Automotive Boulder, CO, along with Kim and Rob Auernheimer of CS Automotive in Brentwood, Tennessee. They share their experiences in running a shop, together…
THA 096: Engaging Kids in the Automotive
Dec 5, 2018 • 52 min
Engage our Kids in the Automotive This episode is a call to action to step up and get involved in your high school or college advisory boards and your community. Stop by a school and offer your help to the instructors or department chair or speak to your…
RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
Dec 4, 2018 • 32 min
AAPEX 2018 - Driving the Aftermarket to be Ahead of the Curve The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry and stay ahead of the curve. They…
FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.
Dec 3, 2018 • 5 min
Scott Brown: Don’t Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.
RR 384: Women In Auto Care 2018 Honorees!
Nov 30, 2018 • 44 min
Women In Auto Care 2018 Honorees! In this episode, we are talking with the 2018 Women In Auto Care honorees. Share their achievements, triumph and the road to their success in this long-form audio interview recorded at AAPEX 2018. Tammy Techlenburg,…
THA 095: Taking Good DVI Pictures
Nov 28, 2018 • 58 min
Taking Great DVI Pictures Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture documentation is how we are going to do…
RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable
Nov 27, 2018 • 105 min
AAPEX EDU 2018 The Road To Great Technicians A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and…
FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?
Nov 26, 2018 • 14 min
Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you. Brin explains the value he sees in having the right person believe in you and help you find your strengths. If you find this…
RR 382: A Champion for Women in The Automotive Industry
Nov 23, 2018 • 39 min
A Champion for Women in The Automotive Industry Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as an important point of contact for many women who are seeking the very best experience to buy a car…
THA 094: ASE – The Industry Credential and YOU!
Nov 21, 2018 • 57 min
ASE: The Industry Credential and You It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the industry. It’s time we, you, stepped to the plate and used ASE for what it does for you. Since ASE is a…
RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks
Nov 20, 2018 • 40 min
Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface Joe Register is Vice-President of Merging Technologies at the Auto Care Association. Joe is on the cutting edge of technology as it affects our industry and…
FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
Nov 19, 2018 • 15 min
Craig O’Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.
Nov 16, 2018 • 40 min
Uncopyable. How To Create an Unfair Advantage Over Your Competition Steve Miller is best known as Kelly’s Dad and The Marketing Gunslinger. He is the best selling author, speaker, and a renowned marketing strategist. He has helped numerous organization…
THA 093: How Not To Be a Micro Manager
Nov 14, 2018 • 49 min
Stop Being a Micro Manager Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micro manager. If you are a micro manager discover why you need…
RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
Nov 13, 2018 • 48 min
A Banker and a Master Tech Build a BMW Specialty Shop - Down Under Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a…
FTR 019: Kevin McClain Wants to Know Where Are You?
Nov 12, 2018 • 10 min
FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.
RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews
Nov 9, 2018 • 41 min
Dr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for…
THA 092: The Extreme Value of Shop Tours
Nov 7, 2018 • 51 min
The Extreme Value of Shop Tours Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their wisdom and…
RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem
Nov 6, 2018 • 27 min
The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem Gary Smith has been fascinated with electricity his whole life and understands that the more you know of electricity’s core fundamentals, the better diagnostician you’ll…
FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?
Nov 5, 2018 • 11 min
Will We Let Other Industries Poach our Technicians?
RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)
Nov 2, 2018 • 36 min
The Indisputable Rise of Digital Vehicle Inspections (DVI) The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, John Burkhauser of Bolt On Technology, and Pete Rudloff of Pete’s Garage and Flex Check Auto The episode…
THA 091: Workshop – Service Adviser Roleplay – Part 2
Oct 31, 2018 • 52 min
Service Adviser Role Play Part 2 Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the…
RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops
Oct 30, 2018 • 47 min
Trained By Techs - Creating a Training Commitment Inside All Shop Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead diagnostician can be profitable, that techs…
FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers
Oct 29, 2018 • 11 min
We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.
RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.
Oct 26, 2018 • 42 min
Shop Talk 6: Change or Be Changed - Doug Rogers and Dean Bailey The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE 2018. They share their expert take…
THA 090: Business Coaches Lab: Five Dysfunctions of a CEO
Oct 24, 2018 • 61 min
The Business Coaches LAB: The Five Dysfunctions of a CEO. Becoming a Better Leader. Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and the Inattention to Results. In the…
RR 373: Shop Talk 5 – Retired and Still Helping the Industry
Oct 23, 2018 • 40 min
Shop Talk 5 - Retired and Still Helping the Industry The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall. Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing to the industry as a part-timer.…
FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
Oct 22, 2018 • 16 min
Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
RR 372: Edwin Hazzard – Training is the Responsibility of the Technician
Oct 19, 2018 • 23 min
Did You Know That Training is the Responsibility of the Technician? A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a lot to say about the…
THA 089: Open Four, Five or Six Days a Week. You Decide.
Oct 17, 2018 • 50 min
Open Four, Five, Six Days a Week. Listen to the Debate. The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL. Learn how each…
RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele
Oct 16, 2018 • 47 min
Technician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop. The panel consists of Mike Reynolds, Mobile Automotive Service Solutions in Charleston, SC, Shane Steele, Hoover Dodge located in…
FTR 015: Barry Barrett – Do You Have The Right Customer?
Oct 15, 2018 • 8 min
Barry Barrett Director of Training from RLO on having ‘The Right Customer’
RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!
Oct 12, 2018 • 34 min
Treating Company Culture and Customer Retention Alike! Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center a multi-shop organization headquartered in Oconomowoc, WI. Like so many Darren started his career in the shop…
THA 088: Everything I Did Wrong and What I Learned
Oct 10, 2018 • 54 min
Everything I Did Wrong and What I Learned If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the worse thing they could have ever…
RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.
Oct 9, 2018 • 39 min
Patrick McHugh. Using a Scoreboard to Manage Shop Performance. In this episode, Patrick shows us an interesting way of tracking progress and goals in his shop with his new scoreboard. It actually came from a discussion he had with his techs and his…
FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?
Oct 8, 2018 • 9 min
Bill Nalu - Are You Willing To Be A Messenger For Our Industry?
RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.
Oct 5, 2018 • 47 min
Gaining New Customers Through Marketing Automation Shop Talk 4 brings Doug Callaghan from Vic’s Service Centre, David Roman Done With Care Auto Repair, and Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service together for an open discussion. The big…
THA 087: Automotive Career’s Starts in High School and in the Home!
Oct 3, 2018 • 48 min
An Automotive Career Starts in High School and in the Home!l We, as a collective aftermarket, need to stop talking about the need for quality automotive training and the technician shortage and get involved. It will be our fault for the lack of young…
RR 367: Mike Tatich. John Maxwell Leadership Certified.
Oct 2, 2018 • 50 min
Mike Tatich. John Maxwell Certified Leadership Coach Mike Tatich, President of Tatich’s TMT Automotive Inc., Bremen, Indiana made a major decision after reading many of John Maxwell’s Books on Leadership to become a Maxell Certified Leadership Coach. Mike…
FTR 013: Jeremy O’Neal on How to Train a Service Adviser
Oct 1, 2018 • 10 min
Jeremy O’Neal on How To Train a Service Adviser
RR 366: Defend Our Marketplace – Keeping Up With Connected Cars
Sep 28, 2018 • 38 min
Defend Our Marketplace - Keeping Up With Connected Cars Our ASCCA Connected Cars Panel; Carolyn Coquillette of Luscious Garage, San Francisco, CA, Dave Kusa of Autotrend Diagnostic, San Francisco, CA, and Niko Sougias of Charlie’s Foreign Car Service,…
THA 086: Stop Being Busy and Improve Your Productivity!
Sep 26, 2018 • 52 min
Stop Being Busy and Improve Your Productivity The panel includes Dennis McCarran, Executive Director of Dealer Strategic Planning, Justin Galsgow, Performance Tire & Wheel, Topeka, KS and Darren McClea from McClea’s Tire and Automotive, Santa Rosa, CA. We…
FTR 012: Cecil Bullard on Undervalued Labor Rates
Sep 24, 2018 • 11 min
Cecil Bullard from the Institute for Automotive Business Excellence says that many shop owners have Undervalued Labor Rates.
RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach
Sep 24, 2018 • 42 min
Shop Owner Sold His Business and Became an E-Myth Business Coach Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a successful Auto Repair business for over 26 years that he sold and retired from. His business took off when…
RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.
Sep 21, 2018 • 42 min
ASCCA Degree Program. First of Its Kind to Channel Students to Independents. The ASCCA Degree Program at Cuyamaca College in El Cajon, CA was forged by a small group of independent shop owners and a dedicated educator. Kicked off by Dara Bakhshandeh of CD…
THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!
Sep 19, 2018 • 53 min
21 Tips To Gain An Edge Over Your Competition - Part 3 With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and President and lead sales trainer for…
RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else
Sep 18, 2018 • 34 min
David Justice - You Must Manage Your Labor Profit Before Anything Else When David Justice sold his $5M business he was already speaking and coaching in partnership with NAPA. To help run his business David created the Labor Profit Management tool to keep…
FTR 011: Darrin Barney – Nurturing of Superstar Employees
Sep 17, 2018 • 10 min
Darrin Barney - Nurturing of Superstar Employees
RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow
Sep 14, 2018 • 61 min
Technician Roundtable Part 6 Our continuing Tech Talk series is back for another go at some intense thinking. Join Matt Fanslow, the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN, Peter Landry, ASE L1 Master Automotive Technician…
THA 084: Buying Technician Tools: Create Your Program!
Sep 12, 2018 • 41 min
Buying Technician Tools: Create Your Program We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance Cars…
RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.
Sep 11, 2018 • 38 min
Father and Son / Owner and Prodigy Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and son can unlock different creative and innovative skill sets applicable to the modern shop of today.…
FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.
Sep 10, 2018 • 11 min
John Burkhauser - Change in your Business is Inevitable. Don’t Fight It.
RR 360: Shop Talk 3 – Millennial Shop Owners.
Sep 7, 2018 • 48 min
Shop Talk: Volume 3 - Millennial Shop Owners. Young, energetic and committed to becoming great leaders. The panel consists of Justin Barrett of Barrett Automotive, Cornelia GA, Brett Bohlmann of HWY 7 Service Center, Newel, IA, and Tony Tatich from TMT…
THA 083: What Separates the Outstanding Technicians
Sep 5, 2018 • 48 min
What Separates the Outstanding Technician Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops. Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride,…
RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.
Sep 4, 2018 • 28 min
Underappreciated So He Opened His Own Shop. Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He is a Highly Certified Factory Honda Technician that also holds multiple ASE, STANDARD, MECP, And Pennsylvania Certifications and Licenses. He is…
FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women
Sep 3, 2018 • 8 min
Jody Devere, CEO from Ask Patty.com Has A Lot To Say About The Biases That Exist In The Automotive Industry Toward Women.
RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades
Aug 31, 2018 • 40 min
ATC: Synchronizing the Automotive Trades John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit organization whose vision is to…
THA 082: Acquisition Strategies
Aug 29, 2018 • 50 min
Acquisition Strategies This a perfect bookend episode that connects with Town Hall Academy Episode 075. There we talked ‘Am I ready for my second branch?’ The Panel includes multi shop owners, with growth plans; Greg Bunch, from Aspen Auto Clinic,…
RR 357: Shop Talk Volume 2- Women Shop Owners
Aug 28, 2018 • 50 min
Shop Talk Volume 2- Women Shop Owners Kim Auernheimer of Cool Springs Automotive Brentwood Tennessee, Mary Ann Croce of Croce’s Transmission Specialists, Norwalk, Connecticut, and Kathleen Jarosik of Xpertech Auto Repair, Englewood, Florida comprised the…
FTR 008: Rick White – I’m Tired of You Giving Up!
Aug 27, 2018 • 6 min
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the…
RR 356: Bruno Tabbi And The Power of a Vanity Phone Number
Aug 24, 2018 • 24 min
The Power Of A Vanity Phone Number Bruno Tabbi is the President and Co-Founder at Ignition Toll-Free, where he focuses on premium vanity phone numbers including 1-800-MECHANIC. Bruno says that organic marketing, through phones, is still alive and…
THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?
Aug 22, 2018 • 53 min
Niche. Finding Specialties to Create New Business Services. A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A vibrant discussion to challenge the…
RR 355: Andrew Emery from Antero Automotive has The Best Job in the World
Aug 21, 2018 • 43 min
The Best Job in The World! Andrew Emery is the owner and operator of Antero Automotive in Greenwood Village, Colorado. He believes if you take care of your employees, they will take care of your customers. This episode tackles relationships with customers…
FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop
Aug 20, 2018
Matt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.
RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals
Aug 17, 2018
Geek Talk 2.0 Part 2 - Who owns your data. Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care, Madison Heights, MI,…
THA 080: Bring Them Back: How To Revitalize a Lost Customer
Aug 15, 2018
Bring Them Back: How To Revitalize a Lost Customer Our lively discussion starts with the Customer Retention Myth and ends with taking extreme ownership of your customer and keeping them in the fold. We talk about steps to get lost customers back, the…
RR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the Industry
Aug 14, 2018
Kyle Holt. Helping Entry-level Technicians Enter And Stay In Industry. Kyle Holt is the Co-Founder and President of S/P2. S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, among others.…
FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body
Aug 13, 2018
Scott ‘Gonzo’ Weaver Has A Warning. If Your Body Is Speaking To You? Listen.
RR 352: Rocky Khamenian. Uniting The Industry’s Great Divide!
Aug 10, 2018
Rocky Khamenian. Uniting The Industry’s Great Divide! Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of both Chapters 48 and 50 of the Automotive Service…
THA 079: What Drives Your Parts Buying Decisions?
Aug 8, 2018
What Drives Your Parts Buying Decision? This Town Hall Academy summit features Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, John Long partner in Schertz Auto Service in Schertz, TX, and Keith Katz, owner of Quality Service…
RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’
Aug 7, 2018
Paul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’ Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field experience in electronics, electrical and drivability diagnostics. For eighteen years he has been…
FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry
Aug 6, 2018
For The Record. Jennifer Filzen Wants To See More Women in the Autocare Industry.
RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.
Aug 3, 2018
Building relationships one transaction at a time. The power of CRM. Carrie-Lynn Rodenberg is the founder of Turnkey Marketing. It is a leading all-in-one marketing system for Auto Repair Shops. It is not just a software platform, but is an entire…
THA 078: Low Hanging Financial Fruit That Will Increase Your Profits
Aug 1, 2018
Low Hanging Financial Fruit That Will Improve Your Profits The cost of doing business rises each year. Net profits that are necessary to move your business forward are challenged each day. Our panel talks about the value of inspections on your sales,…
RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels
Jul 31, 2018
Smartphone on Wheels. Tracy Martin has authored six Motorbooks Workshop Series and writes articles for industry and trade magazines. His articles of late are focused on the connected car. Our cars today are becoming if not already became smartphone on…
FTR 004: Maylan Newton. Pay attention to your numbers.
Jul 30, 2018
For The Record. Maylan Newton. Pay attention to your numbers.
RR 348: Vinnie and Anthony Lucido from CoAuto – Community Conscious Car Care
Jul 27, 2018
Community Conscious Car Care Vinnie and Anthony Lucido started CoAuto in 2014 at Reno, Nevada. The brothers are both ASE Master Technicians with Anthony holding 15 ASE Certifications. Their shop CoAuto which stands for Community Conscious Car Care ran…
THA 077: Business Coaches LAB – Standards
Jul 25, 2018
Business Coaches LAB on Standards Standards, in a business is the bar, the rules that set the level of quality, service, experience, caring, and engagement. The problem is so many times the owner is so busy doing whatever he’s doing in his business…
RR 347: Jonathan Ortiz of Foreign Affairs Auto – From Used Cars to Full Service
Jul 24, 2018
A Family Affair Jonathan Ortiz is the General Manager at Foreign Affairs Auto, West Palm Beach, Florida finished his MBA at Northeastern in Boston. Since he joined the family business, he played a key role, with his Dad, in the transition from a used car…
FTR 003: Chris Cloutier on Taking Ownership | Training | Technology
Jul 23, 2018
For The Record. Chris Cloutier: Take Ownership As A Leader, Set The Standard For Training In Your Business And Embrace Tech Because It Isn’t Going Away.
RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry
Jul 20, 2018
Improving The Level Of Professionalism Within The Aftermarket Industry Matt Fanslow is an expert Diagnostic Technician and Shop Manager at Riverside Automotive, Redwing, Minnesota. He specializes in diagnosing automotive failures and is very well versed…
FTR 002: Ron Ipach – Email is Destroying Your Business
Jul 19, 2018
For The Record. Ron Ipach says that email is destroying your business.
FTR 001: G Jerry Truglia on Training, Labor Rates, Tech Shortage & Standards
Jul 19, 2018
Find out what does J Gerry Truglia thinks about Training, Standards and Labor Rates.
FTR 000: For The Record Overview & Purpose
Jul 19, 2018
Introducing For The Record, a platform for every aftermarket professional to say what is on their mind. The goal will be to make ‘For The Record’ a platform that will challenge, stretch thinking, roll over the status quo, present new ideas, and change…
THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.
Jul 18, 2018
Improving Your Soft Skills. How to Lead and Spread a Positive Vibe. Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A soft skills inventory can be active…
RR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and Light
Jul 17, 2018
The Importance of Soap-Paint-Light Leon Martin started his shop on a 60x40 oat-field, in a community with a population no less than 2,200. He started it with pure guts and determination despite detractors that told him that he can’t do it. When Auto Tech…
RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre
Jul 13, 2018
Technician or Diagnostician, What’s the difference? Technician Roundtable episode with Brin Kline, Tanner Brandt, and Pedro De La Torre share their passion for their craft and talk scheduling and selling diagnostics. We get into apprenticeship/mentorship…