TubbTalk - The Podcast for IT Consultants

TubbTalk - The Podcast for IT Consultants

www.tubblog.co.uk
Putting IT Consultants back in control!


[65] Mental Health for IT Business Owners
Dec 28, 2019 • 62 min
In a candid interview, Richard speaks with New York Times best selling author Chris Brogan about how MSP owners can deal with mental health challenges
[64] Effective Outsourcing for MSP Growth
Dec 21, 2019 • 41 min
Richard speaks to Mark Matthews, owner and CEO of ATG IT to discuss the benefits of collaboration and outsourcing, and what their partner relationship with Continuum looks like.
[63] Google Adwords and the Opportunities for MSPs
Nov 30, 2019 • 33 min
Richard speaks to Google Adwords expert Adam Porteous of Pronto Marketing to see how MSPs can effectively use Google Adwords to find new clients.
[62] Advancing Women in IT
Nov 23, 2019 • 50 min
Richard speaks to international speaker, IT business owner and diversity champion Tracy Pound on how the MSP industry is helping advance women in IT
[61] The Datto Executives Live from DattoCon 19
Nov 16, 2019 • 46 min
Richard speaks to Datto executives, Ryan Weeks, Emily Glass, Mark Simon and Christian Nagele, live from DattoCon 19 in Paris.
[60] The Datto CEO on his first year
Nov 9, 2019 • 25 min
Richard speaks to Tim Weller, CEO of Datto about his first year in the role.
[59] How to do awesome MSP sales
Nov 2, 2019 • 28 min
Richard speaks to channel sales expert Fiona Challis about how MSPs can go from zero to hero with their sales process.
[58] Performance Monitoring for MSPs
Oct 26, 2019 • 43 min
Join Richard as he talks to Mark Banfield, Chief Revenue Officer of LogicMonitor, a SaaS platform that provides automated hybrid infrastructure monitoring and analytics. Mark talks about the role of performance monitoring for MSPs who want to grow their…
[57] Are you Babysitting your Staff?
Oct 19, 2019 • 54 min
Richard speaks with Peter Melby, CEO of Greystone Technology a globally recognised MSP focused on deep client engagement, security, and consulting. Despite being a highly technical organisation, Greystone’s growth is catalysed by innovation in people,…
[56] Compliance-as-a-Service for MSPs
Oct 19, 2019 • 39 min
Richard speaks to Robert Baugh, CEO and founder of Keepabl, a compliance-as-a-service solution for MSPs.
[55] The Author of 20+ MSP Books
Oct 19, 2019 • 65 min
Richard speaks to Karl Palachuk, the founder and CEO of a managed service business in Sacramento, CA. Karl is also a public speaker, an author of many books and is widely recognised as one of the pioneers of managed services.
[54] How to Implement a PSA Tool in Your MSP
Oct 12, 2019 • 40 min
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard talks to Chris Timm. Chris ran a successful managed…
[53] How To Make LinkedIn Work For Your MSP Business
Oct 12, 2019 • 70 min
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard talks to John Espirian, technical copywriter and…
[52] How to do MSP Acquisitions Well
Oct 12, 2019 • 42 min
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode Richard interviews Managing Director of Fifosys…
[51] Running a Membership for MSPs
Oct 12, 2019 • 58 min
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard interviews Nigel Moore, founder of The Tech Tribe…
Why Should You Listen & Who On Earth Am I?!
Sep 7, 2019 • 1 min
Welcome to TubbTalk, a weekly show for IT Consultants, IT Solution Providers and Managed Service Providers (MSPs).
[50] Productivity, Healthy Habits and Getting Things Done
Dec 28, 2018 • 56 min
Richard speaks to David Allen, author, speaker and coach and creator of ‘Getting Things Done’, a tool to improve productivity and overcome procrastination, about how he came up with GTD and how to make the most of the system.
[49] Why MSPs Need to Offer Cloud-to-Cloud Backup
Dec 23, 2018 • 32 min
Richard speaks to Chad Savoy and Daniel Camara of Spanning Backup, a SaaS data protection company.
[48] Acquisitions and building an open MSP platform
Dec 16, 2018 • 33 min
Richard speaks to Fred Voccola, CEO of Kaseya, an IT management and software solutions platform.
[47] The Dark Web and Keeping MSP Clients Safe
Dec 9, 2018 • 36 min
Richard speaks to Kevin Lancaster, CEO of ID Agents, based in Maryland, who make Dark Web and identity monitoring systems that protect organisations and employees.
[46] From CentraStage to Datto: One Cloud-based RMM’s Journey
Dec 2, 2018 • 32 min
Richard speaks to Christian Nagele & Ian Van Reenen of Datto, a business continuity and management platform.
[45] Live at DattoCon 2018: What’s New for You
Nov 25, 2018 • 40 min
Richard speaks with Matt Richards, Chief Marketing Officer, Pete Jaworski, Product Manager, and Adam Stewart, Senior Vice President of Engineering at Datto, which provides business continuity and management.
[44] The Evolving MSP
Nov 18, 2018 • 52 min
Richard hosts a panel session with CompTIA members who own or work with IT businesses about the future of the MSP.
[43] How being a Go-Giver can increase your influence and sales
Nov 11, 2018 • 52 min
In this episode, Richard talks to Bob Burg, author and keynote speaker, about his books, The Go-Giver philosophy and dealing with difficult situations.
[42] Live from Continuum Navigate 2018
Oct 28, 2018 • 56 min
Richard speaks to Michael George CEO, Bob Kocis CRO and Fielder Hiss, VP of Product, all at Continuum, who support MSPs with a range of tools to help them grow their businesses.
[41] How the MSP staff recruitment industry is changing for the better
Oct 21, 2018 • 42 min
In this episode, Richard talks to Daniel Welling, of Welling MSP, based in Marlowe, London.
[40] How IT Companies can Significantly Improve Their Customer Service
Oct 14, 2018 • 61 min
Richard speaks to Ted Stone, Chief Executive of Customer First UK, based in Doncaster and owner of the ‘putting the customer first’ standard.
[39] Why MSPs need to embrace marketing
Oct 7, 2018 • 49 min
Richard talks to Paul Green of MSP Marketing Edge, in Milton Keynes, which supports IT providers and MSPs with their marketing.
[38] Why MSPs should be selective with the tools they provide
Sep 26, 2018 • 63 min
Richard talks to Leigh Wood, Director of Node IT Solutions, based in Biggleswade.
[37] How journaling, mindfulness and trying new things can improve your business and your life
Sep 25, 2018 • 47 min
Richard talks to Geoff Nicholson, performance coach specialising in the field of high performance, resilience and stress management, based in Newcastle upon Tyne.
[36] How computing has changed over the last two decades
Sep 24, 2018 • 79 min
Richard talks to Jon Honeyball, Contributing Editor to PCPro Magazine and owner of Woodleyside IT in Cambridgeshire.
[35] How Small Business Owners can Increase Productivity and Get Stuff Done
Sep 23, 2018 • 41 min
Richard speaks to Tiana Wilson-Buys, owner of Talking Business, a coaching and consultancy business in Newcastle upon Tyne, England.
[34] How to make MSP billing and project management easier
Aug 26, 2018 • 40 min
Richard talks to Steve Duckworth, CEO of Harmony PSA, about how their automation software can help IT businesses and the four different ways that MSPs can use it to sell.
[33] How an MSP can thrive in the security niche
Aug 19, 2018 • 41 min
Richard speaks to Norb Doeberlein, CEO of Netzbahn, about successfully running an IT company in a niche and the challenges of managing client security requirements.
[32] How to Run a Successful MSP in an Area with no Big Businesses
Aug 13, 2018 • 33 min
Richard talks to Mostyn Thomas about how he deals with the challenges of providing IT solutions in a small area and the tools he uses to make his Managed Service Provider (MSP), Astrix a success.
[31] Why the Fastest-Growing MSPs are Using the Master MSP Model
Aug 7, 2018 • 51 min
Richard talks with Paul Dippell of Service Leadership about his recent research into master MSP use and the surprising results he found.
[30] Doug Hazelman on how cloud backup software helps MSPs and their Customers
Jul 30, 2018 • 36 min
Richard speaks to Doug Hazelman, Vice President of Technical Marketing at CloudBerry Lab in Florida, who provide built-for-cloud backup software.
[29] Arlin Sorensen on why discipline and planning are vital to be successful in business and life.
Jul 29, 2018 • 59 min
Richard speaks to Arlin Sorensen, Founder of a wildly-successful USA-based MSP as well as Heartland Technology Group, a peer mentoring network.
[28] John Jantsch on how MSPs can market themselves better
Jul 29, 2018 • 23 min
Richard speaks to John Jantsch, author, speaker and expert in marketing and the founder of the Duct Tape Marketing System.
[27] Melissa Saar on being a woman working in a male-dominated industry
Jul 28, 2018 • 24 min
Richard speaks with Melissa Saar, Partner Success Manager at IT Glue, a SaaS-based documentation platform.
[26] Rob Rae on the Datto and Autotask Merger
Jun 20, 2018 • 31 min
Richard speaks to Rob Rae, Vice President of Business Development at Datto, about the merger between Datto and Autotask and what this means for MSPs worldwide.
[25] Adam Nash on why cyber security is so important and how Webroot’s solution helps MSPs stay protected
Jun 18, 2018 • 48 min
Richard speaks to Adam Nash, Sales Manager EMEA of Webroot, a next-generation, cloud-based cyber security company.
[24] Rick Yates on How Zedsphere Gives MSPs a Single Source for IT Solutions
May 31, 2018 • 62 min
Richard and Rick talk about how Zedsphere came about, how they help MSPs (managed service providers) and how they differ from the more traditional distributor model.
[23] James Kimbley on How Google’s Latest Updates can Help SMEs and MSPs
May 31, 2018 • 47 min
Richard talks to James Kimbley of Kimbley IT about Google’s latest developments for its range of online tools.
[22] Craig Fulton on How to Provide Better Customer Services with ConnectWise
May 31, 2018 • 52 min
Richard talks to Craig Fulton, Chief Product Officer at ConnectWise, about their integrated suite of products and getting your customer services right.
[21] Arnie Bellini on How ConnectWise Helps MSPs Run More Efficient Businesses
May 31, 2018 • 39 min
Richard speaks to Arnie Bellini, CEO of ConnectWise, a community-driven software company which helps MSPs manage their businesses more effectively.
[20] Bob Kocis on How IT companies can sell themselves better
Mar 12, 2018 • 41 min
Richard speaks with Bob Kocis, Chief Revenue Officer of Continuum, an outsourced Network Operations Centre (NOC) provider.
[19] Michael George on Dealing with Customer Objections to Outsourced Services
Mar 12, 2018 • 57 min
Richard speaks with Michael George, the CEO of Continuum, an outsourced Network Operations Centre (NOC) provider for MSPs.
[18] Brad Benner on Where MSPs go wrong with Customer Feedback
Mar 10, 2018 • 63 min
Richard speaks to Brad Benner, founder of Berlin-based SmileBack on how MSPs can improve their customer feedback.
[17] Craig Sharp on How to be a Remarkable MSP
Mar 5, 2018 • 48 min
In a special episode, Craig Sharp delivers a presentation on “How to be a Remarkable MSP” at the Continuum Partner Event in London.
[16] Who are CompTIA and how can they help your IT business?
Mar 3, 2018 • 33 min
CompTIA (Computing Technology Industry Association) is a not-for-profit trade association and a peer community. At their EMEA (European, Middle Eastern and Asian) Conference in London, the biggest event outside of the USA, I spoke to four attendees to…
[15] Phylip Morgan on Managed Service Retailers
Mar 3, 2018 • 31 min
In this episode, Richard talks to Phylip Morgan of The Networking Group. They also discuss the idea of Managed Service Retailers, giving customers an all-in-one solution for all their technology needs, and how this can work to benefit the businesses too.
[14] George Bardissi of BVoIP on the opportunities for MSPs in Voice-over-IP
Jan 22, 2018 • 82 min
Richard talks to George Bardissi, CEO of Bardissi Enterprises (https://www.bardissi.net/) and BVoIP: (https://www.bvoip.com/). They discuss the challenges MSPs face, as well as how George got started in the IT industry.
[13] Paul MacNeill on the opportunities in Cloud Accounting
Nov 15, 2015 • 63 min
Paul MacNeill talks about Wise-Sync and the Cloud Accounting opportunity for IT businesses
[12] Andy Pope on delivering profitable IT Managed Services
Nov 11, 2015 • 31 min
Andy Pope on hiring the right staff and delivering profitable Managed Service support.
[11] Chris Marr on Using Social Media to win local business
Sep 1, 2015 • 38 min
Chris Marr talks to Richard about how small businesses can successfully use Social Media to win business in their local area
[10] Chris Day of IT Glue on the importance of IT documentation
Jul 4, 2015 • 39 min
Chris Glue on why IT documentation is so important to the efficiency and profitability of any IT business
[09] Marc Gadsdon on Zimbra, WordPress and Managing a Distributed Team
Jun 16, 2015 • 36 min
Richard speaks to Marc Gadsdon, MD of In-Tuition, on Zimbra and WordPress hosting, and living in Andorra while running a business in London and Canada.
[08] Derek Brown on how to build a great MSP website
Mar 27, 2015 • 24 min
Richard speaks with Derek Brown, the Managing Director of Pronto Marketing, who specialise in providing a flat-fee, all-you-can-eat web site service for MSP’s and IT Service Providers.
[07] Alan Matthews on How To Create a Great Mini Marketing Message
Feb 17, 2015 • 42 min
Richard speaks with presentation trainer Alan Matthews about elevator pitches and how to create a great mini marketing message
[06] The 3 Best MSP tools from the 2014 CompTIA EMEA Conference
Nov 23, 2014 • 19 min
Richard speaks with 3 of the top MSP Vendors at the 2014 CompTIA EMEA Conference in London
[05] Gemma Telford on Effective MSP Marketing
Oct 31, 2014 • 20 min
Richard talks to Gemma Telford on why so many IT companies neglect to do marketing and how MSP’s can do effective and consistent marketing
[04] DK on going beyond Social Media Marketing
Sep 15, 2014 • 33 min
Richard talks with DK about why Social Media is much more than just an opportunity for marketing
[03] Phylip Morgan of the Network Group discusses the evolution of IT buying groups
Jul 17, 2014 • 22 min
Richard talks with Phylip Morgan of the Network Group about how his organisation helps IT businesses
[02] The 3 Best MSP tools from Autotask Community Live 2014
Jul 11, 2014 • 25 min
Richard gives his thoughts on all the news from Autotask Community Live 2014 in Miami and interviews 3 of the top MSP tool Vendors at #ACL2014
[01] Tim Brewer on being a successful IT entrepreneur
Jun 19, 2014 • 29 min
Richard speaks with Tim Brewer on what it takes to be successful