Backstage at the Customer Experience

Backstage at the Customer Experience

www.powerhouse1.com
This podcast will inspire on stage & backstage players to act in the interest of the Customer Experience. Host, Kathleen Peterson has 30+ years in the Customer Care industry & is a sought-after expert in the field of the Customer Experience. On this series Kathleen speaks candidly about everything from strategic visioning at the executive level to tactical aspects of running a Contact Center and the human elements that tie it together … ultimately, inspiring you to take the show on the road and deliver on the Customer Experience strategy.


Reducing Resistance to Change … How To Foster Buy In
Jul 27 • 24 min
In this episode Kathleen and PowerHouse Director of Marketing and Operations, Hannah Karamanoogian, discuss the impact of change and how to address this with your teams in order to keep momentum amidst growth and new environments.
Running On Empty
Jul 10 • 23 min
Kathleen and PowerHouse Director of Marketing and Operations, Hannah Karamanoogian discuss the issue of burnout in the Age of Covid-19.
Dealing with Difficult People
Apr 8 • 15 min
In this episode Kathleen talks about navigating the choppy waters of dealing with high emotions and taking the best route to get to the other side unscathed.
HUMAN CHALLENGES OF THE NEW NORMAL
Apr 3 • 16 min
In this episode Kathleen walks us through the trials and trauma that could be associated with our current COVID-19 crisis - from ensuring new remote workers have sufficient space to accomplish their day to day routines to maintaining mental health during…