Beyond the Wrench

Beyond the Wrench

How can automotive and diesel shops run a better business and be more profitable? How can we make the aftermarket more attractive to younger generations? Each week, Jay Goninen, President and Founder of Find A Wrench, will sit down with shop owners, te…


Service Advisors & Technicians: Getting Them on the Same Page | Tom Dorsey, Auto Vitals
Sep 29 • 48 min
There’s no shortage of laughs in this week’s episode with Tom Dorsey, VP of Digital Shop Evangelism at Auto Vitals. Join us as we dive into the relationship dynamics between technicians and service advisors.About Our Host:Jay GoninenFounder &…
Culture in the Shop | Shannon Withington & Deacon Bonick, Toyota of North America
Sep 22 • 48 min
Today, we’re diving into shop culture in dealerships, and we’ve got not one, but TWO great guests from Toyota North America to offer their insights on this topic from both a business and a technical perspective. Listen in to learn how aligning goals,…
Expanding Your Shop’s Online Presence | Marion Miller, JASPER Websites
Sep 15 • 52 min
Today, we’re excited to welcome Marion Miller to the show! Marion is the President of Complete Marketing Resources & JASPER Websites. In this episode we dive into how shops can grow their business, cut their marketing costs, and make more money —…
Developing Leadership in the Service Department | Mike Vogel, ASMC
Sep 8 • 45 min
On today’s episode we’re talking with Mike Vogel, President of ASMC - Automotive Service Retention and Service Manager Coaching. Today’s topic is all about leadership in service departments. We talk about the importance of focusing on people, working up…
Warranty Repayment Rates From the OEM Perspective | Squire Pettis, Alfa Romeo
Sep 1 • 58 min
We recently put out a poll on whether or not warranty repayment rates for technicians are fair for an episode of WrenchWay Weekly. We generated a lot of conversation around the topic, so we wanted to extend the discussion on this week’s episode of…
Putting Techs First in Your Service Department | Jason Harris, Digital Dealership Solutions
Aug 25 • 57 min
This week, we’re chatting with Jason Harris, President of Digital Dealership Solutions. Jason has worked his way through every single position at a dealership to learn the business inside and out, and now runs an automotive marketing agency.On this…
What Young Techs Should Know About Working in the Diesel Industry | Matt Heacox, Diesel Forward
Aug 18 • 47 min
What makes the diesel industry attractive to up-and-coming technicians? What should they know before getting into the industry?We have Matt Heacox with us today to share his perspective on these topics. Matt started out his career as a diesel technician…
Revolutionizing the Automotive Service Repair Industry | Alan Symmes, Revolution Automotive Services
Aug 11 • 50 min
On today’s episode, we’re talking with Alan Symmes, Owner of Revolution Automotive Services in Norwood, Massachusetts. From growing up without a car to preparing to open his second shop, Alan has made it his mission to revolutionize the automotive…
Getting Techs Into the Industry & Keeping Them There | David Rogers, Shop 4D
Aug 4 • 61 min
automotive aftermarket, mechanics, technicians, recruiting, automotive shops, auto repair shops, dealerships, wrenchway, shop 4d
How Shops (Big & Small) Can Attract Technicians | Lisa Joseph, Find A Wrench
Jul 28 • 50 min
On today’s episode, we dive into recruiting for shops. Our guest is Lisa Joseph, Director of Recruiting, at Find A Wrench. We discuss what shops (big and small) can do to make their jobs more attractive to technicians. We dive into recruiting in rural…
WrenchWay: Where Shops Go to Find Techs & Techs Go to Find Shops | Mark Wilson, WrenchWay
Jul 9 • 30 min
Today we’re meeting with Mark Wilson to get the latest updates on our newest platform for technicians and shops, WrenchWay. Similar to a “Zillow for technicians,” techs use WrenchWay to find out what it’s really like to work at shops in their area, and…
Positioning Your Dealership For Success in Attracting Techs | Jake Schaefer, Smart Motors Toyota
Jun 30 • 49 min
Is traditional recruiting too slow for technicians? How can dealerships set themselves up to successfully attract technicians in this highly competitive market?This week, we’re chatting with Jake Schaefer, Service and Parts Director at Smart Motors…
Driving the Trucking Industry Forward | Amanda Schuier, Quality Transport Company
Jun 23 • 42 min
We’re excited to welcome Amanda Schuier to the show! Amanda is the Senior Vice President at Quality Transport Company in Freeport, IL, and she’s very involved with the Technology & Maintenance Council (TMC). Amanda’s passion for the trucking…
A Different Kind of Dealership Culture | Ed Roberts, Bozard Ford Lincoln
Jun 16 • 57 min
Today we’re talking with Ed Roberts, Fixed Operations Director at Bozard Ford Lincoln. Ed is an amazing leader who has helped develop a culture that drives technician retention. Listen in, and learn how Ed focuses on culture from the interview to …
Cultivating a Culture of Excellence in Your Shop | Joe McDonald, JASPER Engines & Transmissions
Jun 9 • 51 min
This week we welcome Joe McDonald, VP of Sales for JASPER Engines & Transmissions. Joe’s approach to leadership is exceptional. He understands corporate culture and grows amazing people on his team while maintaining a focus on forward-thinking. Join…
The Importance of Creating an Exceptional Candidate Experience | David Munford, Toyota of Cleveland
Jun 2 • 48 min
With the shortage of technicians, it has become so important for shops and dealerships who are trying to attract and hire top talent to make sure they are creating an exceptional candidate experience throughout the entire hiring process. This week, we…
Best Practices in Dealership Operations | Ted Ings, Center for Performance Improvement
May 26 • 44 min
This week we’re talking with Ted Ings, Executive Director for the Center for Performance Improvement and Creator of the Fixed Ops Roundtable. Ted is an innovator in the car dealership world, and we’re excited to have him on the show to talk about his…
Focusing on Culture & Customers in Fixed Ops | Dave Foy, Prime Motor Group
May 19 • 54 min
Today we’re speaking with Dave Foy. Dave is the Service & Parts Director for Prime Motor Group and the Founder of the Fixed Ops Mastermind group. Our discussion is on the importance of focusing on culture and customers in fixed ops. About Our…
Introducing Two New Products for Shops & Technicians | Mark Wilson, Find A Wrench
Apr 30 • 43 min
Today, we’ve invited back Mark Wilson, CEO of Find A Wrench, to talk about launching two new products during these uncertain times. While the Find A Wrench team was busy preparing to launch WrenchWay, a new platform for technicians to help them find…
Lessons Learned From Building a Business From the Ground Up | Tyler Robertson, Diesel Laptops
Apr 28 • 50 min
Today we sit down with Tyler Robertson, Founder & CEO of Diesel Laptops. Tyler shares with us how Diesel Laptops got its start by his drive to find a solution to a problem he encountered. Tyler’s shares insights and lessons he learned along the way…
The Future of Shops After Coronavirus | Jacob Findlay, Fullbay
Apr 21 • 38 min
Join us as we speak with Jacob Findlay, Founder & CEO of Fullbay. In this episode, we discuss some of the long-term effects that coronavirus and social distancing will have on shops. We also discuss some ways shops can be on top of these changes -…
Changing Technicians’ Perception of Your Shop | Tim Winkeler, VIP Tires & Service
Apr 14 • 42 min
This week, we’re excited to welcome Tim Winkeler, President and CEO of VIP Tires & Service. The focus of this episode is around changing the perception of your shop amongst technicians to make it a more attractive place to work.Tim shares a number…
Taking Care of Your Technicians | Charlie Shephard, RutterKey Solutions
Apr 7 • 59 min
This week we’re talking with Charlie Shephard, Senior Business Analyst for RutterKey Solutions, about taking care of your employees, and in particular, your technicians. We discuss evaluating employees for positions, promoting from within, and having…
Coronavirus - Adjusting to the New Normal | Josh Garvey, Dan’s Auto Centre
Apr 3 • 31 min
In our final episode around coronavirus, we’re talking to Josh Garvey, Service Manager at Dan’s Auto Centre in Mineral Point, Wisconsin. We discuss the impact COVID-19 has had on their shop, and how they’re adjusting to the new normal.About Our Host:Jay…
The Stimulus Package — What It Means for Small Businesses | Mark Wilson, Find A Wrench
Apr 1 • 49 min
Today, we’re talking with Mark Wilson, CEO at Find A Wrench. Mark talks about the recently approved stimulus package — specifically the paycheck protection program — and what it means for small businesses.Plus, we’ll bring you behind the scenes of the…
Back to the Basics with People, Process, Profits | Mike Roppo, Dealer Fixed Operations Consulting and Training
Mar 31 • 56 min
Join us as we meet with Mike Roppo, President and Director of Dealer Fixed Operations Consulting and Training. Mike shares his insights on the effect coronavirus has had on our dealership network. He shares tips that are not only helpful in times of…
Coronavirus - Adapting and Evolving Your Business | Dan Paulson, InVision Development International
Mar 26 • 34 min
Today we welcome Dan Paulson, CEO of InVision Development International. We’re talking about not only how to survive the impact of coronavirus, but also how your business can thrive coming out of it. By adapting and evolving your business and looking…
Coronavirus - Navigating the Uncertainty | Ryan Wurtzel, Kings Equipment
Mar 23 • 32 min
Today, we’re sitting down with Ryan Wurtzel, Owner of Kings Equipment in Michigan to discuss navigating the uncertainty of coronavirus as a business owner and leader. We talk about the importance of gaining the confidence of your employees, taking…
Coronavirus - Shutting Down the Shop | Stacia Aeschbach, Aeschbach Automotive
Mar 20 • 23 min
In continuing our discussion around coronavirus, today we’re talking with Stacia Aeschbach of Aeschbach Automotive. Stacia tells us how they came to the difficult decision to temporarily shut down their shop, and how they’re staying positive and…
Career Progression for Technicians | Adam Bryant
Mar 19 • 40 min
In this episode, we chat with Adam Bryant, who is a master level diagnostic technician at a Toyota dealership in the northeast with over 20 years of experience. We discuss ongoing training and career progression for technicians. Adam shares his ideas on…
Coronavirus - The Early Impact on the Aftermarket | Tanner Brandt, Tanner’s Auto Clinic
Mar 19 • 33 min
With the coronavirus on everyone’s mind, we’re going to be putting out frequent, uncut episodes that cover how shops are being affected by COVID-19. Today, we’re talking with Tanner Brandt, Owner of Tanner’s Auto Clinic and Training Manager for…
How We Can Help Technical Schools | Tom Wozniak, Madison College
Mar 19 • 58 min
This week, we’re talking with Tom Wozniak, an Instructor for the diesel program at Madison College about how we, as an industry, can help technical schools get younger individuals more interested in going into the automotive and diesel industries. We…
Introduction to Beyond the Wrench | Jay Goninen, Find A Wrench
Mar 19 • 8 min
Welcome to Beyond the Wrench! In this short introduction, our host, Jay Goninen, President and Founder of Find A Wrench, shares a little bit about his background and what led him to start the Beyond the Wrench podcast. From growing up working in his…