Customer Insight Leader podcast

Customer Insight Leader podcast

customerinsightleader.com
Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)


14 - Ty Francis (Meus)
Jun 1 • 48 min
In this fourteenth episode, we go deeper into leadership & psychology. I interview Ty Francis, founder of Meus, Gestalt leadership coach, consultant and filmmaker. Together we explore the need for the work he does with leadership teams seeking…
13 - Kanika Chaganty (Vitality UK)
May 26 • 34 min
In this thirteenth episode, lucky for you, I interview Kanika Chaganty who is CDO for Vitality UK (a leading health insurer). Her background is both in Business Intelligence (with a technical understanding of operationalising data) and in…
12 - Tom Lloyd (MetaMetrics)
May 16 • 29 min
In this twelfth episode, I interview Tom Lloyd who is the Managing Director of MetaMetrics. As you hear in our conversation, his agency focusses on applying Econometrics and helping clients measure what drives their sales. With so much experience of…
11 - Orlando Machado (Aviva)
May 4 • 27 min
In this eleventh episode, I interview Orlando Machado who as well as having an academic background (PhD in Applied Statistics), also had an illustrious commercial CV spanning roles at WPP, dunnhumby, Money Supermarket & now Aviva. We talk about Data…
10 - Sameer Rahman (when at EDIT & CIM)
Apr 29 • 27 min
In our tenth episode, I share another interview from the archives. This one is with Sameer Rahman (who at the time was Director of Data Science at EDIT agency & Chairman of CIM Wales). He is now Director of Insight at the Royal Mint. In this interview, he…
9 - Enda Ridge PhD (author of Guerrilla Analytics)
Apr 26 • 42 min
In this ninth episode, we return to our focus on Data Science & Analytics leaders. I interview Enda Ridge who is both an experienced Data Science leader (Sainsburys, KPMG, EY) and also the author of “Guerrilla Analytics”. Following a rave review for that…
8 - Annette Franz (CX Journey)
Apr 8 • 35 min
In this eighth episode, we again respond to the challenge of needing to work from home productively. This episode is an interview with a globally recognised CX expert, who has been working from home for over 20 years. Annette Franz is CEO & founder of CX…
7 - Norma Dove-Edwin (Places for People)
Apr 3 • 28 min
This seventh episode is another from the archives (recorded for our blog back in 2018 and still worth sharing). Paul Laughlin interviews Norma Dove-Edwin who is still the Chief Data & Information Office (CDIO) for Places for People Group Ltd. In this…
6 - Kevin Watson (working from home)
Mar 24 • 30 min
In this sixth episode, we again respond to the challenge many leaders are facing, of needing to work from home for an indefinite period. This episode responds to that challenge by interviewing a leadership coach who has been working from home for many…
5 - Elsbeth Kottelenberg (UBM/Informa Markets)
Mar 23 • 24 min
This fifth episode is another from the archives (recorded for blog back in 2018 and still worth sharing). Paul Laughlin interviews Elsbeth Kottelenberg, at the time she was Senior Customer Insight Manager for UBM (she is now Head of Visitor Experience for…
4 - William Buist (working from home)
Mar 23 • 36 min
In this fourth episode, we respond to the challenge many leaders are facing, of needing to work from home for an indefinite period. This episode responds to that challenge by interviewing a leader who has been working from home for 19 years. William…
3 - Martin Squires (when he was at HomeServe)
Mar 16 • 20 min
This third episode is another from the archives (recorded for blog back in 2018 and still worth sharing). Paul Laughlin interviews Martin Squires, at the time he was Director of Data, Insight & Analytics for HomeServe. In this conversation we discuss…
2 - Ryan den Rooijen (when he was at Dyson)
Mar 10 • 34 min
This second episode is one from the archives (recorded for blog back in 2018 and still worth sharing). Paul Laughlin interviews Ryan den Rooijen, at the time he was Global Director of Data Services for Dyson. In this conversation we discuss Ryan’s career…
1 - Harvinder Atwal (MoneySupermarket)
Mar 10 • 36 min
In this first episode, Paul Laughlin interviews Harvinder Atwal, CDO of MoneySupermarket Group. In this conversation we discuss Harvinder’s career journey, his latest book “Practical DataOps”, the need for such teams, why data products are more useful…