For The Record

For The Record

remarkableresults.biz/category/for-the-record-podcast
Automotive Aftermarket Success Stories


Financial struggles. Gain Control of your Finances [FTR 090]
Mar 26 • 7 min
Maryann Croce, who with her husband Tony own Croce Transmissions in Norwalk CT is also a business coach with her company smallgizvantage.com She has a strong message of financial survival. Find the show notes at remarkableresults.biz/f090 In spite of our…
Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]
Mar 16 • 7 min
Cecil Bullard - Parts Pricing in the Age of Online Parts Sellers [FTR 089] Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service…
Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]
Mar 9 • 13 min
FTR 088 Tom Palermo - Shops Putting Others Down. WHY? Why does this industry pull itself down? It hurts the entire industry’s reputation and customer confidence in us. We are a high tech industry today so why degrade it. Tom offers a few suggestions in…
Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]
Mar 1 • 7 min
Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin’s previous episodes (https://remarkableresults.biz/?s=kevin+lekas) . Key Talking Points: myASE renewal app is now branded ASE Renewal APP One year in development and…
Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]
Feb 23 • 15 min
FTR 086 Kim Aurenheimer - Fall in Love With Your Business, Again! Kim Aurenheimer from CS Automotive in Brentwood, TN sites a Gallop survey that says 70% of employees are not engaged in the business they work for. She offers solutions on how to spot…
Bob Greenwood on Billed Hours Per RO [FTR 085]
Feb 16 • 6 min
FTR 085 Bob Greenwood on Billed Hours per RO. We are in a knowledge-based business. Your billed hours are a productivity measure. Net profit is created by being productive.
Ben Johnson – The Power of WHY [FTR 084]
Feb 9 • 6 min
FTR 084 Ben Johnson - The Power of WHY
Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]
Feb 2 • 7 min
FTR 083 Jerry Holcom - Scholarships grow and engage our young talent
Steve Finzel – Too Many Fluids [FTR 082]
Jan 26 • 6 min
FTR 082 Steve Finzel - Too Many Fluids Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission…
Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]
Jan 18 • 14 min
FTR 081 Brian Sump - Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he…
Matt Fanslow - Helping Local Shops [FTR 080]
Jan 12 • 17 min
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc.…
Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]
Jan 5 • 7 min
Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer…
Carm Capriotto – 2020 – The Year You DO! [FTR 078]
Dec 29, 2019 • 16 min
FTR 078 Carm Capriotto - 2020 - The Year You DO! - Make 2020 Your Best Year Yet
Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]
Dec 22, 2019 • 8 min
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc.…
076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You
Dec 16, 2019 • 17 min
FTR 076 Dream Big - You’ll be surprised Where a Career in the Automotive Will Take You
075: Bill Hill – Yearly Bonus is All About a Commitment to Training
Dec 9, 2019 • 7 min
FTR 075 Bill Hill - Yearly Bonus is All About a Commitment to Training
074: Deb Van Batenburg – Fix The Things You Tolerate
Dec 2, 2019 • 11 min
FTR 074: Deb Van Batenburg - Fix The Things You Tolerate
073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training
Nov 25, 2019 • 7 min
FTR 073 Bob Heipp - Stop Enabling the 80% Who Are Not Committed to Training
072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent
Nov 18, 2019 • 13 min
FTR 072 Bill Haas - Are You Aware What the Dealerships are Doing to Compete with the Independent
071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This
Nov 11, 2019 • 6 min
FTR 071 Mike Davidson - Wage and Hour Laws - Don’t Ignore This
070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada
Nov 4, 2019 • 13 min
FTR 070 Tim Dwyer - Why You Need to be Involved in Skills USA or Canada
069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros
Oct 28, 2019 • 35 min
FTR 069 Matt Fanslow on Diet and Exercise - Not Necessarily a High Priority for Aftermarket Pros
068: Ron Ipach – Close Your Shop and Go Get a Job
Oct 21, 2019 • 4 min
FTR 068 Ron Ipach - Close Your Shop and Go Get a Job
067: Rick White – Change Your Life and Your Business
Oct 14, 2019 • 6 min
FTR 067 Rick White - Change Your Life and Your Business - Get To Training
066: Carm Capriotto – Struggling Shops and The Rule of Holes
Oct 7, 2019 • 9 min
FTR 066 Carm Capriotto - Struggling Shops and The Rule of Holes
065: Bill Haas – Never Let a Third Party Influence Your Profit Structure
Sep 30, 2019 • 9 min
FTR 065 Bill Haas - Never Let a Third Party Influence Your Profit Structure
064: Mike Davidson – Where to Find Apprentices for Your Shop
Sep 23, 2019 • 6 min
FTR 064 Mike Davidson - An Idea on Where to Find Apprentices for Your Shop
063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows
Sep 16, 2019 • 15 min
FTR 063 Matt Fanslow - What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hot
062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter
Sep 9, 2019 • 11 min
FTR 062 Rena Rennebohm -Stop Hiring Me To Fix Your Business From the Front Counter
061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.
Sep 2, 2019 • 15 min
FTR 061 Bill Haas - Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.
060: Jeff Rudnick – Are Cooperatives in Our Future
Aug 26, 2019 • 8 min
FTR 060 Jeff Rudnick are Cooperatives in Our Future. Consider economies of scale to save money and own your brand and control your marketing.
059: Greg Buckley on LYFT
Aug 19, 2019 • 18 min
Greg Buckley on Lyft Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from it and what should you know.
058: Tomi Oliva – Would You Work For You?
Aug 12, 2019 • 7 min
FTR 058 Tomi Oliva- Would You Work For You? Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment is. He reminds you that it is the little things that matter.
057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts
Aug 5, 2019 • 12 min
FTR 057: Carm Capriotto - Get Involved In This National Cancer Research Program I’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong…
056: Justin Barrett – Hard Talk on Areas of Improvement for Independents
Jul 29, 2019 • 13 min
Justin Barrett - Hard Talk on Areas of Improvement for Independents Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators. Justin Barrett will hit a few nerves as he asks…
055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management
Jul 22, 2019 • 8 min
FTR 055 Matt Fanslow - We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take…
054: Roy Schnepper – ASA Behind the Scenes
Jul 15, 2019 • 5 min
ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held…
053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?
Jul 8, 2019 • 13 min
Do You Know The Exact Source of Your Marketing Efforts? Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine which give you the greatest return.…
052: Build Your Bench – Kyle Holt and Jay Goninen
Jul 1, 2019 • 9 min
Build Your Bench - and Be a Proactive Recruiter. Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from…
051: Jerry Holcom – Where is Your Personal Commitment & Professionalism
Jun 24, 2019 • 6 min
FTR 051: Jerry Holcom - Where is Your Personal Commitment & Professionalism Jerry Holcom from S & S Service Center in Kansas City, MO is a co-founder of Vision and current President of the Midwest Auto Care Alliance wrote in his latest presidents message…
050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow
Jun 17, 2019 • 8 min
FTR 050: What the Aftermarket Can Learn from Professional Wrestling Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the promotion of professional wrestlers to…
049: Tom Lambert – Discount Model Marketing
Jun 10, 2019 • 12 min
Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.
048: Amy Mattinat – Our Technicians Are Car Doctors
Jun 3, 2019 • 11 min
Our Technicians Are Car Doctors Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. If there was ever a time to embrace…
047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary
May 27, 2019 • 12 min
Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and knows what it takes to turn ordinary service professionals into top performers
046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation
May 20, 2019 • 8 min
Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation
045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets
May 13, 2019 • 7 min
FTR 045 Brian Walker - Foundational Marketing Techniques - There Are No Silver Bullets Brian Walker co-owner of Shop Marketing Pros explains that there is no silver bullet to marketing. He shares thirteen Foundational Marketing Tactics and is determined…
044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is
May 6, 2019 • 14 min
FTR 044 Murray Voth - Your Opportunity is Huge; Find the River Where the Money Is
043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!
Apr 29, 2019 • 11 min
Dave Hobbs - Find The Time and Make the Sacrifice to Attend Training. Trainers Do! Dave Hobbs travels the country training technicians for Delphi Technologies. His participation in the industry is without rival. He has a strong message for you about…
042: Vinnie Lucido – Find a Balance to Your Ego
Apr 22, 2019 • 11 min
Find a Balance For Your Ego Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of Yoga to your well being. He is a Yoga teacher so he should know about the value of Yoga in one’s life. His…
041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student
Apr 15, 2019 • 6 min
Change or Be Changed and Commit to be a Forever Student
040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional
Apr 8, 2019 • 5 min
Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of understanding of the opportunities and…
039: Grant Swaim – The Gear Head Days Are Gone
Apr 1, 2019 • 10 min
Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone
038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers
Mar 25, 2019 • 7 min
Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more than we do. She’ll tell you why.
037: Scott Wheeler – Are You Really Listening to Your Customer?
Mar 18, 2019 • 10 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
036: Dwayne Myers – Say NO to the Technician Shortage
Mar 11, 2019 • 23 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
035: Aaron Shaffer – Sell Premium Products For All the Right Reasons
Mar 4, 2019 • 8 min
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
034: Greg Bunch – Take Your Toolbox Home
Feb 25, 2019 • 10 min
Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.
033: Kirk Richardson On Technician Pay Plans
Feb 18, 2019 • 14 min
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay…
032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime
Feb 11, 2019 • 9 min
Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for…
031: Brett Bohlmann – Fixing Our Leadership Deficit
Feb 4, 2019 • 12 min
Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.
030: Tom Ham Part 2: What Owners Want From Their Technicians
Jan 28, 2019 • 11 min
What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in ‘my’ service professional business.
029: Tom Ham Part 1: What Techs want from Shop Owners
Jan 21, 2019 • 9 min
What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.
028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car
Jan 14, 2019 • 7 min
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
027: Andy Bizub – Be The Dealer Alternative
Jan 7, 2019 • 11 min
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
026: Derek Kaufman on Start-Stop Technology
Dec 31, 2018 • 8 min
Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to…
025: Bill Nalu on Abundance
Dec 24, 2018 • 5 min
Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his thinking. A different way to think…
024: Rick White – Overcoming the Blame Game
Dec 17, 2018 • 6 min
Rick White helps you over the Blame Game
023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?
Dec 10, 2018 • 7 min
Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair
022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.
Dec 3, 2018 • 5 min
Scott Brown: Don’t Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.
021: Do You Need a Mentor? Who In Your Life Can You Mentor?
Nov 26, 2018 • 14 min
Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you. Brin explains the value he sees in having the right person believe in you and help you find your strengths. If you find this…
020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
Nov 19, 2018 • 15 min
Craig O’Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
019: Kevin McClain Wants to Know Where Are You?
Nov 12, 2018 • 10 min
FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.
018: Kyle Holt – Will We Let Other Industries Poach our Technicians?
Nov 5, 2018 • 11 min
Will We Let Other Industries Poach our Technicians?
017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers
Oct 29, 2018 • 11 min
We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.
016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
Oct 22, 2018 • 16 min
Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
015: Barry Barrett – Do You Have The Right Customer?
Oct 15, 2018 • 8 min
Barry Barrett Director of Training from RLO on having ‘The Right Customer’
014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?
Oct 8, 2018 • 9 min
Bill Nalu - Are You Willing To Be A Messenger For Our Industry?
013: Jeremy O’Neal on How to Train a Service Adviser
Oct 1, 2018 • 10 min
Jeremy O’Neal on How To Train a Service Adviser
012: Cecil Bullard on Undervalued Labor Rates
Sep 24, 2018 • 11 min
Cecil Bullard from the Institute for Automotive Business Excellence says that many shop owners have Undervalued Labor Rates.
011: Darrin Barney – Nurturing of Superstar Employees
Sep 17, 2018 • 10 min
Darrin Barney - Nurturing of Superstar Employees
010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.
Sep 10, 2018 • 11 min
John Burkhauser - Change in your Business is Inevitable. Don’t Fight It.
009: Jody DeVere – Biases In The Automotive Industry Toward Women
Sep 3, 2018 • 8 min
Jody Devere, CEO from Ask Patty.com Has A Lot To Say About The Biases That Exist In The Automotive Industry Toward Women.
008: Rick White – I’m Tired of You Giving Up!
Aug 27, 2018 • 6 min
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the…
007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop
Aug 20, 2018 • 6 min
Matt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.
006: Scott ‘Gonzo’ Weaver – Listen To Your Body
Aug 13, 2018 • 11 min
Scott ‘Gonzo’ Weaver Has A Warning. If Your Body Is Speaking To You? Listen.
005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry
Aug 6, 2018 • 13 min
For The Record. Jennifer Filzen Wants To See More Women in the Autocare Industry.
004: Maylan Newton. Pay attention to your numbers.
Jul 30, 2018 • 7 min
For The Record. Maylan Newton. Pay attention to your numbers.
003: Chris Cloutier on Taking Ownership | Training | Technology
Jul 23, 2018 • 8 min
For The Record. Chris Cloutier: Take Ownership As A Leader, Set The Standard For Training In Your Business And Embrace Tech Because It Isn’t Going Away.
002: Ron Ipach – Email is Destroying Your Business
Jul 19, 2018 • 9 min
For The Record. Ron Ipach says that email is destroying your business.
001: G Jerry Truglia on Training, Labor Rates, Tech Shortage & Standards
Jul 19, 2018 • 14 min
Find out what does J Gerry Truglia thinks about Training, Standards and Labor Rates.
000: For The Record Overview & Purpose
Jul 19, 2018 • 4 min
Introducing For The Record, a platform for every aftermarket professional to say what is on their mind. The goal will be to make ‘For The Record’ a platform that will challenge, stretch thinking, roll over the status quo, present new ideas, and change…