Running Great Stores

Running Great Stores

www.runninggreatstores.com
The Running Great Stores podcasts are created for Retail Leaders. Our goal is to talk to powerhouse guests who are experts in their field and provide inspiration for Brick and Mortar store leaders that help them create remarkable customer experiences and operationally excellent stores.


Winning with 4 Types of Customers
May 20 • 60 min
John Hanson is a CX (Customer Experience) guru and has written a book called WOW Your Customers, 7 Ways to World-Class Service. In today’s podcast, John shares the 4 different types of customers and the importance of each. Now you might be saying to…
Becco and Retail: A Match Made in Heaven
Apr 8 • 50 min
Stuart Silverman and Shelly Hood are my guests today and talk about an innovative new tool created by becco. Imagine getting customer feedback regarding your team’s performance right at the checkout counter in 15 seconds or less! This solution provides…
Keys to Building Trust and Empathy with your Customers
Mar 26 • 47 min
Saira Sethi is a delightful guest who shares her retail expertise in how to create trust and empathy with your retail customers and associates. You will want to listen to this with a pen and paper in hand as her tips for elevating your team’s skill with…
A Coronavirus Conversation: The Retail Industry Impact
Mar 25 • 69 min
Are you a retail business owner? Now is not the time to hide from coronavirus, it is the time to FIGHT FOR YOUR BUSINESS. Join three Retail and E-commerce consultants as we discuss strategies to cope with the effects of the Coronavirus on retailers and…
Life of a Store Manager with Megan Bibeau
Mar 24 • 48 min
Welcome to the third in the series called Life of a Store Manager. In today’s podcast, I am interviewing Megan Bibeau who is a District Training Store Manager for Piercing Pagoda, a division of Signet Jewelers. You will love hearing directly from Megan…
Life of a Store Manager with Krystal Davis
Mar 18 • 46 min
Welcome to the second in the series called Life of a Store Manager. In today’s podcast, I am interviewing Krystal Davis, Store Manager for Justice in Virginia. Krystal shares her passion for retail, creating a strong culture inside her store which…
Life of a Store Manager with Hugh Linn
Mar 9 • 48 min
Welcome to the first in the series called Life of a Store Manager. In today’s podcast, I am interviewing Hugh Linn, Store Manager for Lane Bryant in Orlando Fl. Hugh shares his passion for the customer (both internal and external) and gives some of his…
Passion for Recruiting and Training
Feb 29 • 50 min
My host is Kim Pagano, President of Publikimage, a retail consulting firm with a focus on brick and mortar stores. In this episode, you will learn tips for recruiting talent to your retail store and once you hire them, how to train and develop them to…
Live and Love Retail
Feb 17 • 47 min
This episode shares three secrets for experiencing success as a store manager. Ron Thurston inspires all of us in retail to take pride in working in the largest industry in America and shares tips from his perspective on how to be a high performing store…
A Passion for the Customer
Nov 25, 2019 • 41 min
Franco D’Ambrosio is the Leader of the ascena Retail Group Service Desk Experience and has set the Gold Standard for service delivery. He ensures over 4000 stores receive A+ service every day. In this podcast, Franco shares his passion and secret to…
Conversion, The Last Great Retail Metric
Oct 16, 2019 • 49 min
Traffic and Conversion are two of perhaps the most important metrics that brick and mortar retailers should be evaluating to understand the opportunity to drive sales results. In this podcast, we discuss just how simple driving conversion really is and…
Labor Scheduling: How to increase sales based on Scheduling Effectiveness
Oct 3, 2019 • 40 min
Creating a store schedule is something managers do every week, almost without thinking about it. In today’s podcast, we delve into the impact of effective scheduling on sales results. There is compelling data that shows with the execution of three simple…
PERSONAL BRANDING 101
Sep 30, 2019 • 17 min
Personal Branding is not just for the rich and famous. We all have a personal brand, the question is, is it the brand you want? In this podcast, we dig into the basics of personal branding with easy to use action steps to create the brand you want. —-…
Effective Management of Retail Store Payroll
Sep 18, 2019 • 30 min
This podcast reviews the common myths and mistakes managers make when managing their store payroll along with solutions and recommended actions retail managers can take as they gear up for the holiday season. —- This episode is sponsored by · Anchor: The…