Talking Email with Postmark

Talking Email with Postmark
Welcome to Talking Email with Postmark, a new podcast mini-series brought to you by Wildbit, the makers of Postmark. On this podcast, you’ll get a behind the scenes look at how Wildbit, a thirty-person SaaS company, approaches customer communication across three distinct SaaS products. We’ll cover a wide-range of topics from email template design to blacklist monitoring and discuss some key considerations and important lessons that we’ve learned along the way.

Why emails bounce and how to handle them responsibly?
Dec 13, 2019 • 45 min
Anna Ward, the Head of Deliverability at Postmark, gives us an in-depth look at bounces. We discuss what bounces are, why they happen, and what can be done about them. If you’re looking for tips to improve bounce handling for your app be sure to tune in!
How we align our customer success and product teams to solve customer issues
Nov 21, 2019 • 39 min
Rian Van Der Merwe, the Product Manager for Postmark, and Brian Kerr, a member of the Postmark customer success team, come together to discuss how we’ve aligned our customer success & product teams to help solve customer issues and make product…
Bubblegum, duct tape, and digital handshakes: how email has evolved over the last 40 years to support modern communication
Sep 27, 2019 • 60 min
Andrew Theken, Software Architect for Postmark, and Chris Nagele, CTO of Wildbit (Postmark’s parent company) discuss how SMTP, the protocol that powers email, came into being and explore how the protocol has evolved in a — dare we say — elegant way to…
Demystifying inbound email processing with JazzHR
Sep 18, 2019 • 51 min
Sean McAfee, Director of TechOps at JazzHR, and Patrick Graham, technical lead on Postmark’s customer success team, talk to us about inbound email processing. We discuss how inbound processing and parsing works and then explore how JazzHR, a leader in the…
Solving extreme email deliverability mysteries
Aug 27, 2019 • 73 min
Anna Ward, Postmark’s Head of Deliverability, discusses her path to becoming an email deliverability expert and explores a handful of the most bizarre and extreme email deliverability edge-cases that she’s encountered throughout her career. We cover a…
How we approach designing transactional email templates
Aug 6, 2019 • 55 min
Matt West and Derek Rushforth, both tenured designers at Postmark, discuss their respective paths to design and share real-life examples of how we’ve approached designing and testing templates here at Postmark. They cover, how to approach transactional…
How we think about customer communication for our SaaS products
Aug 6, 2019 • 61 min
Chris Bowler, head of Customer Success for our latest SaaS product, Conveyor, and Ilya Sabanin, the product manager and developer on the Conveyor team, discuss how we’ve approached customer communication planning and development for our SaaS products.…