The Operators

The Operators
Feeling inspired to make that big career change? Ready to finally start your own company? Entrepreneurs and execs from companies like Google, Facebook, Slack, and WeWork explain how to break into a new field, how to build a successful career, and how to hire and manage talent beyond your own expertise. We skip over the lofty prognostications from venture capitalists and story time with founders to dig into the nuts and bolts of how it all works. Hear from the people doing the real day-to-day work, the people who make it all happen, the people know what it really takes… the Operators!

E7: Getting Press for Your Startup and the True Role of Communications in Tech
Sep 25 • 52 min
In this episode, we’re talking about the vast world of communications. Early on, most founders and investors focus on driving positive coverage in the press. If they’re unfortunate or mess up, mitigating negative coverage may end being a goal too. But…
E6: Mo Money Mo Problems: The Role of Finance in Tech Startups
Aug 19 • 34 min
Hear from two finance experts with experience from Calm, AdRoll, Morgan Stanley,, Zeus Living, and Duda as we unpack how to build a career in finance at a tech startup and how founders should be thinking about hiring and managing this function.…
E5: Be a Chik-Fil-A, not a Comcast: The Keys to Amazing Customer Service
Aug 8 • 35 min
This week’s episode features AirBnB’s Global Product Director of Customer and Community Support Platform Products, Andy Yasutake, and Carta’s Head of Enterprise Relationship Management, Jared Thomas. AirBnB, one of the most valuable private tech companies…
E4: Experts from WeWork and Brex Talk Marketing: Getting the Most Bang for your Buck
Jul 23 • 40 min
This week’s edition features Christiana Rattazzi, Head of Technology Marketing at WeWork, the leading coworking company with a valuation of $47 Billion and a rumored impending IPO after almost $8 billion in financing. Also joining the show is Elenitsa…
E3: Understanding Your User - The Art and Science of the Design and UI/UX Behind Facebook, Google, Mint, and Edmodo
Jul 10 • 40 min
This week’s edition features Gülay Birand, UX Lead and Product Design Manager at Facebook, and Tim Rechin, Head of Design at Edmodo, the leading education technology company. Gülay and Tim share their experiences and explain design, UI/UX, how to build a…
E2: Product Management - What Even Is It? Answers from PMs at Google and Slack
Jun 25 • 56 min
This week’s edition of The Operators features Lorilyn McCue, product manager at the recently publicly listed company Slack, the fastest growing enterprise software company ever, and Jamal Eason, a senior product manager at Google, known as a training…
E1: Enterprise Sales w/ DocSend CEO Russ Heddleston and Acceleprise General Partner Whitney Sales
Jun 17 • 59 min
This week’s edition of The Operators features Whitney Sales, a general partner at Acceleprise, the leading enterprise SaaS accelerator, and Russ Heddleston, founder and CEO of DocSend, a fast rising document management and sharing product. Whitney brings…