ServiceSharp - a podcast all about ServiceNow

ServiceSharp - a podcast all about ServiceNow

www.sharpstonegroup.com
ServiceSharp is a podcast about ServiceNow development, implementation, and administration. We will be discussing all things ServiceNow. This podcast sponsored by the Sharpstone Group (www.sharpstonegroup.com) find out how you can help as well! https://anchor.fm/servicesharp/support #ServiceNow #Podcast #Developer #Architect Support this podcast: https://anchor.fm/servicesharp/support


2x14 Imports
Aug 4 • 57 min
In this episode of ServiceSharp we take a look at performing imports in ServiceNow. This episode has a video component on our YouTube channel. Click here for the video. We periodically do video versions - Follow our YouTube Channel!.…
2x13 Service Mapping
Jul 7 • 65 min
In this episode of ServiceSharp we welcome David Stefferud (https://www.linkedin.com/in/david-stefferud/), a platform architect to provide expert opinion on service mapping and strategy. Our discussion begins with service mapping and moves to creating a…
2x12 ServiceNow IT Business Management
Jun 22 • 64 min
In this episode of ServiceSharp We discuss IT Business Management, we also test out a new format for the show in order to create consistency across episodes we will have regular segments regardless of the main topic. Give us your feedback and suggestions.…
2x11 IT Service Management (ITSM)
Jun 1 • 70 min
In this episode of ServiceSharp We discuss IT Service Management, what modules are part of it and how they relate to each other. Jump in and share your thoughts and questions we would love to find answers them. We will periodically do some video versions…
2x10 CMDB Part 3
May 14 • 73 min
In this episode of ServiceSharp we invite a new guest, ITIL expert Jeffrey Tefertiller and finish up our three part conversation on CMDB. We discuss recovering from a poor implementation or revitalising a poorly managed CMDB as well as some thoughts on…
2 X 9 CMDB Part 2
May 4 • 49 min
In this episode of ServiceSharp we dive a little bit deeper into our conversation on CMDB, the first half of this episode contains video check it out at https://youtu.be/pSOKEcO5cmk. CMDB means configuration Management Database - what do we do with it, is…
2x8 CMDB Part 1
Apr 23 • 67 min
In this episode of ServiceSharp we invite a new guest and start a conversation on CMDB. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would…
2x7 API Integrations
Apr 17 • 69 min
In this episode of ServiceSharp we do things a little different with a video walk through of API integrations. Justin leads us through the ins and outs of getting started with using API’s with ServiceNow. Enjoy the audio but please head over to YouTube…
2X6 Special Guest Avery Williamson
Apr 6 • 42 min
In this episode of ServiceSharp we have a special guest, Avery Williamson from Neslon Frank! Avery Williamson is a graduate from West Virginia University, who moved to Philadelphia in January this year to join ServiceNow staffing firm Nelson Frank. The…
2x5 working from home
Mar 31 • 53 min
In this episode of ServiceSharp we discuss everyone’s current favourite topic working from home, in this episode we talk about our experience and what we like about the platform as well as how easy the transition has been to make. If you or your small…
2x4 Portals
Mar 9 • 44 min
In this episode of ServiceSharp we discuss portals, when to use them, how to use them, who the audience is and if we should customise them or not. #ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portal Have a topic you want us to…
2x3 The new mobile apps and some listener questions:
Feb 11 • 103 min
In this episode of ServiceSharp we discuss the two mobile apps released back to back. What they are focused on and why there were new apps released in back to back named releases. In the second part of the podcast we respond to some questions asked by our…
2x2 Admin and Buy In
Feb 3 • 57 min
Published on: January 28, 2020 at 12:02 PM Welcome to season 2! In this episode Jason, Justin, Brent, and Randy discuss daily administration in ServiceNow and how to best evangelize the platform and get buy in. What kind of daily admin activities, tips,…
2x1 Upgrades
Jan 28 • 67 min
Welcome to 2020 and the first episode of season 2! In this episode Jason, Brent, and Randy discuss upgrades in ServiceNow. With a major release every six months upgrades are definitly something you will have to address often in your ServiceNow career. We…
1x13. 99 Problems but ServiceNow aint one
Dec 17, 2019 • 59 min
In this episode Jason, Brent, and Randy discuss problem management in ServiceNow. We discuss how to implement, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #problem #problemmanagement Have a topic you want us to cover…
12. ServiceNow Questions and Answers part 2
Nov 6, 2019 • 43 min
In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts. This is the second part of answering some questions that we heard. We discuss our experiences with the platform and…
11 Questions and Answers Pt 1
Oct 17, 2019 • 26 min
In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts stay tuned for part 2 next week. We discuss configuration items, personal philosophies, and some tips and tricks.…
10 - Incidents and Requests in ServiceNow
Oct 8, 2019 • 36 min
In this episode Jason, Brent, Justin, and Randy discuss Incident and Requests in ServiceNow. We discuss how to implement, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #IncidentResponse Have a topic you want us to cover…
Roadmaps and Strategy
Jul 3, 2019 • 47 min
In this episode Jason and Randy discuss roadmaps, the why, the how, the when. They discuss strategies for communication and also impacts on the organization based on the roadmaps that they create. Hire smart people and partners, be realistic about your…
Required elements for success part 3
Jun 25, 2019 • 49 min
In this final part of our 3 part series on elements for success in ServiceNow we are joined by Justin Claspill. We discuss staffing needs, skill sets, roadmaps, common mistakes, ITSM, ITIL, and many other topics. Let us know what you think! Hire smart…
Required elements for success in ServiceNow Part 2
Jun 11, 2019 • 48 min
In this second part of our 3 part series on elements for success in ServiceNow we are joined by Jason Leger from The Sharpstone Group as we discuss empowerment and enforcement. Cast a vision, commit to the vision then empower the team to succeed! Once you…
Required Elements for Success in ServiceNow Part 1
May 28, 2019 • 38 min
In this episode Jason and Randy discuss what in their opinion it takes to have success in ServiceNow. This discussion is split up into three areas - the first one focuses on vision, responsibilities, and commitment. Let us know what you think - what are…
Knowledge 2019
May 9, 2019 • 17 min
Jason is at knowledge 2019. In this podcast he speaks with Mark Kitsmiller from Devon Energy. Jason and Mark discuss Knowledge what they like, why they went to knowledge. Knowledge is ServiceNow’s premier event each year and they always bring fantastic…
Upgrades and Clones
May 6, 2019 • 32 min
In this episode Jason and Randy discuss upgrades and clones including how, why, and when. ServiceNow has a rigorous update schedule with 2 major releases each year - upgrading your instances is something you will deal with frequently. Let us know what you…
Change Management
Apr 29, 2019 • 22 min
In episode 3 we begin a discussion of change management. This discussion covers a lot of the business side of the change management process, we discuss the ITIL change process and breakdown some of the terms and processes that every company needs to have.…
Configurations vs Customizations
Apr 22, 2019 • 21 min
In our second episode of ServiceSharp Jason and I talk about the difference between customizations and configurations in ServiceNow. When to use them and how to use them. We also discuss the different points of view that a developer/admin might have vs a…
Starting off..
Apr 16, 2019 • 6 min
We want to thank you for joining us on what is going to be an amazing journey around the ServiceNow platform and the related ideas and technologies. In this episode we introduce the podcast and discuss some of the upcoming topics that we will have. We…