Dental A Team with Kiera Dent

Dental A Team with Kiera Dent
The Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be: Be more efficient Have more fun Improve doctor and team communications Eliminate frustration And make your life easier! Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!

216: Sexy Titles & Hiring Team Members
Jun 2 • 14 min
YIKES, are you understaffed because of the COVID-19 pandemic? Kiera and the Dental A-Team is here to save your day! When your office is understaffed, it can put pressure on the rest of the team. But it doesn’t HAVE to. You can actually become your…
215: COVID Recession: Where Should You Invest?
May 28 • 38 min
Paul Moore — founder, CEO, and fund manager of Wellings — is back on the podcast to talk with Kiera about the reality of what the COVID-19-influenced recession is looking like, and how YOU can invest to help both yourself and others…
214: Mastering Risk Tolerance & Fail Safes
May 27 • 39 min
One of the podcast’s BFFs, Friend, is back to talk with Kiera about the side hustle of real estate…
213: Avoid Routine; Expel Energy in Meetings!
May 26 • 15 min
Kiera gathers with Tiffanie Trader to talk about ways to spice up your morning meetings! If you have the same types of meeting day after day, team members tune out the information…
212: The Best You Can Be- Dental Marketer
May 25 • 49 min
Crossover episode with The Dental Marketer! This episode is a quick and dirty look into how The Dental A-Team works…
211: Spice Up Your Morning Huddles
May 21 • 18 min
Need a little excitement or inspiration in your morning meetings? Kiera delivers! In this episode, she talks about the reason for huddles in the first place — to come together to win the day
210: Peeling Back the Layers
May 20 • 22 min
Who are you as a real person? What’s behind your Wizard of Oz curtain? That’s the theme of this episode, and Kiera shares specific things in her life that make her her..
209: The Dr. Suess of Systems
May 19 • 17 min
The Dental A-Team has a new nickname … the Dr. Suess of Systems! Woohoo! In this episode, Kiera gives five systems for you to check on in your practice — whether they’re in place or if you need to create them…
208: DAT Live: Your Questions Answered- Hiring
May 18 • 45 min
The Dental A-Team crew gathers LIVE to celebrate lots of birthdays and answer listener questions…
207: Websites: Your Resume to the World
May 14 • 26 min
Ashley Dorn is Kiera’s special guest in this episode, and she’s talking all about her area of expertise: marketing. Specifically websites…
206: Tongue & Lip Ties, You Got This
May 13 • 42 min
Kiera is joined by Dr. Brielle Renz again (who’s previously talked about ), this time, discussing the implementation of tongue and lip ties in your practice…
205: How to Start Back Office Treatment Planning
May 12 • 20 min
In this episode, Kiera talks about a skill EVERY office should have in our world now that COVID-19 abounds: treatment planning and taking payments in the back…
204: You Need to Put This in Place
May 11 • 18 min
Membership plans! Yes, Kiera’s talking WHY you absolutely need to have membership plans in place in your dental practice…
203: This One’s for You, Grandma!
May 8 • 23 min
Birthdays abound! Today is Kiera’s, Tiffanie Trader’s, AND Kiera’s grandma’s birthday! So a celebratory podcast episode is in order. In this episode, Kiera talks about personal growth…
202: Office Autopsy: Accountability Leads to Credibility
May 7 • 19 min
It’s time to autopsy a practice! Kiera shares information about a practice she’s visited three times, with a team that started out very resistant to her methods…
201: Future Traditions for Each Position- Operations Manual
May 6 • 24 min
The dynamic duo of Kiera Dent and Tiffanie Trader are back to offer guidance in creating or refreshing your operations manual..
200: Becoming Your Doc’s Right Hand
May 5 • 33 min
The Dental A-Team has a BRAND NEW dental assisting course! Traveling coach and dental assistant guru Ashley Dorn joins Kiera in this episode to talk about how this course will leap-frog you into dental assisting success…
199: Is your office where people WANT to be?
May 4 • 34 min
Special guest Cheryl Cornelius is back to talk about establishing the perfect patient experience….
198: How to Set Up Assisted Hygiene
Apr 30 • 17 min
Time for the Week of How finale! When it comes to assisted hygiene, it can be really good or really bad — it’s up to you…
197: Block Scheduling, a COVID Kick-Start
Apr 29 • 17 min
The Week of How continues! In this episode, it’s all about block scheduling and how it can totally help your business out…
196: Insurance Verification: Asterisk Power!
Apr 28 • 18 min
The week of step-by-steps with Kiera continues! Today is about insurance verification — not sexy, but necessary…
195: Roadmap to “Back to Office” Success
Apr 27 • 19 min
Kiera’s giving a game plan for heading back to the office! As a few offices begin to open back up, here are four ideas to consider as we get ramped back up into practice life…
194: Kiera’s Book Club, Part 2
Apr 23 • 17 min
The last time Kiera did , it was a huge success! So she’s back for round two of inspiration and good reads…
193: Magic Phrases That Work Every Time
Apr 22 • 15 min
Kiera shares some key magic phrases that will take your dental squad from B-listers to the A-team…
192: What Makes You Feel Alive?
Apr 21 • 25 min
Kiera talks all about her trip to Antarctica in this episode, and shares some super interesting facts (who knew you had to sterilize your boots before stepping on land?)…
191: Remember, YOU’RE the Magic Sauce
Apr 20 • 17 min
Guess WHAT!? It’s Mark Costes’s birthday today! Happy birthday, Mark!…
190: Here’s What the Best Practices Do
Apr 16 • 25 min
Ahhh, nothing like a podcast topic that will fuel your inspiration to be the best practice you can be! Today Kiera shares tips on common themes she’s seeing in the best practices she visits…
189: Now’s the Time: Same-Day Treatment
Apr 15 • 18 min
You guys! Kiera’s talking same-day treatment in this episode, how to give patients amazing dental care AND bump up your production rate…
188: Treat Your Dental Office Like Disneyland
Apr 14 • 24 min
That’s right, in today’s episode, Kiera talks about how to turn your dental office into a magical wonderland for your patients. That idea centers around having an on-stage and off-stage persona…
187: The Success Tax
Apr 13 • 14 min
In this episode, Kiera shares a thought that can help us right now: The more we grow as a practice, the more we grow in leadership, the more we evolve as people, there is a success tax…
186: Successful Virtual Meetings
Apr 9 • 12 min
Here’s a super quick podcast episode to set you on a better path for having effective virtual meetings…
185: What is Your Identity Attached To?
Apr 8 • 24 min
Kiera is joined by Tiffanie Trader in this episode, and the two talk about reestablishing your identity in your current downtime
184: Filtering the Wave of Bombardment
Apr 7 • 16 min
In this episode, Kiera shares tips for sorting through the wave of unnecessary information…
183: Two Sides of the Coin
Apr 6 • 22 min
A quick feel-good episode for your Monday morning. Kiera talks about how people are probably flip-flopping quite a bit these days between being super productive and sinking into depressive thoughts…
182: Let’s Talk Money Buckets
Apr 2 • 20 min
Kiera offers quick tips for shifting your money mindset in this episode, sharing the idea of money buckets in your life…
181: Billing: How to Tackle AR Successfully!
Apr 1 • 21 min
This quickie episode has billing guru Tiffanie Trader discussing with Kiera insurance and patient AR, plus tips to not get your insurance AR quite as high…
180: Systems 101- Nurture Your Business Now to Bloom Later
Mar 31 • 61 min
Today, Kiera and Dr. Yazdan talk about creating/improving the systems in your office. With everything happening right now, use this time to sustain your business and establish effective systems…
179: This is the New Normal
Mar 30 • 39 min
In this crossover episode with Doctor Mark Costes, Kiera and Dr. Costes dig down into the new reality of working during the novel coronavirus pandemic…
178: How to Work From Home Successfully
Mar 26 • 23 min
Kiera teams up with Dental A-Team traveling coach extraordinaire Tiffanie Trader to talk about the most productive ways to work from home…
177: Operations Manual 2.0
Mar 25 • 26 min
Kiera’s walking you through the successful creation, implementation, and next level-ness of operations manual…
176: Moving You Forward
Mar 24 • 19 min
With the tumultuous times right now, it’s pretty easy to get discouraged. In this episode, Kiera shares a recent snowshoeing experience she had, and how it relates to life…
175: 11+ Ways to Maximize Your COVID-19 Downtime
Mar 23 • 20 min
The Dental A-Team is HERE FOR YOU during this crazy time! We’ve got everything from coaching calls to biweekly webinars to all types of strategy to move you forward…
174: What is Your Zone of Excellence?
Mar 19 • 25 min
It’s time to shift your life from where you’ve always been to where you want to be! Just because you’ve started somewhere doesn’t mean you need to finish there, too…
173: How to Hook New Patients
Mar 18 • 18 min
Kiera is joined by Amol Nirgudkar, founder and CEO of Patient Prism — a software service that helps monitor and manage how front office staff handles incoming calls…
172: So You Want to Buy a Practice…
Mar 17 • 36 min
Real estate expert Paul Moore is back! Paul talks with Kiera about how to calculate the cost for buying a dental practice…
171: Bonus Episode: How Your Office Can Survive the Coronavirus
Mar 16 • 21 min
Kiera is the breath of fresh air you need in this chaotic world! Settle down with her in this episode as she talks you through ways you and your office can thrive during the coronavirus pandemic…
170: Function > Dysfunction; Here’s How!
Mar 12 • 17 min
Today’s a dicey topic! Kiera shares her take-aways from a recent book she read, by Patrick Lencioni, and how they can apply to your team…
169: Dental Life Hacks
Mar 11 • 45 min
Kiera is joined by Doctor Brielle Renz and the two talk about how the best patient rapport and office culture come about…
168: Offices, Take the Leap of Faith!
Mar 10 • 26 min
Dr. Maxwell Johnson out of Tucson, Arizona joins Kiera to talk about leadership and accountability (something that Dr. Johnson admits to having struggled with)…
167: Practices! Save $20,000 in 6 Years
Mar 5 • 25 min
Zak Allmand with Apex Payment Solutions joins Kiera in this episode to talk about how the best merchant services can save you tons of money!…
166: Expanding Your Dentistry Scope
Mar 4 • 22 min
Doctor Erin Elliot, DDS sits down with Kiera to talk about what growth in dentistry looks like, specifically her passion for sleep apnea…C
165: DAT’s One-Year Birthday Party!
Mar 3 • 19 min
Holy cow, we’ve been doing this for an entire year! And what a year it’s been. Thanks to all of YOU for listening to us as we go through the ins and outs of being involved in a dental practice…
164: The Art of Saying No
Feb 27 • 27 min
Often we build an identity around always saying yes to everything, to embrace the busyness of our lives. Kiera and Jennifer talk through the benefits of saying no…
163: Are You Maximizing Your Practice? Membership Plans
Feb 26 • 33 min
It’s time to figure out your practice’s membership plan! Jordon Comsock, founder of BoomCloud (dental membership plan software), joins Kiera to talk about the highs and lows of dental marketing…
162: Dental Assistant Mix-Up
Feb 25 • 29 min
In this episode, Kiera and Ashley dive into how Ashley’s spent her time growing the dental assistants in the office…
161: Assume the Yes!
Feb 20 • 25 min
Kiera talks listeners through the best methods to adopt when treatment planning and how to make it an easy opportunity to connect with patients. There’s even a game of life thrown in…
160: The Best Way to Build Trust Among Your Coworkers with Tiffanie Trader
Feb 19 • 22 min
Kiera and Tiffanie talk about what to do and what NOT to do to build trust within your team, including how to fight through the bad days and who/who not to vent your problems to..
Episode 159: Say the Thing That’s Stopping You From Saying the Thing with traveling DAT Coach, Tarley Reed
Feb 18 • 31 min
Kiera connects with DAT’s traveling coach, Tarley Reed, in this episode to talk about communicating when it’s difficult — a valuable skill everyone can benefit from….
158: Bonus Episode: Do You Feel the Love? 5 Love Languages, 6 Human Needs + 1 Overflowing Love Bucket
Feb 14 • 19 min
Happy week of love! Did you know the number one reason people leave jobs is because they don’t feel appreciated? Kiera discusses how to show love for your team members in a personalized way, based on their love language and human need…
157: News Flash! Block Scheduling is the Way to Go!
Feb 13 • 21 min
It’s time for a deep dive into something that will make every single team member’s life easier AND get rid of non-productive days! That’s right, the title said it all: block scheduling!
156: Case Study: Fundamental Leadership 101
Feb 12 • 34 min
Kiera is talking with Dr. Bill Keith and Ashley Keith, her case study out of Kansas City, about how to be a forward-thinking office that excels in leadership…
155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes)
Feb 11 • 21 min
Kiera and Dr. Mark Costes catch up to discuss 2019 takeaways, and what changed since the January 1, 2019 versions of themselves…
154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs
Feb 6 • 24 min
Kiera’s dental tips today revolve around perfecting the hand-off. What does it take to make the best cookies ever? The right ingredients and stellar instructions..
153: It’s Not Work That’s Stressful, It’s Your Boundaries
Feb 5 • 32 min
Stress!!! It’s the worst, right? In this podcast episode, Kiera talks with the Dental A Team’s traveling coach, Tiffanie Trader, about managing stress…
152: Side Hustle: This Will Dramatically Increase Your Income
Feb 4 • 41 min
Kiera connects with Paul Moore in this episode, a real estate expert with an impressive background, to talk about the realities of real estate for dentists and team members alike… …
151: Insurance Verification: DO IT THE EASY WAY!
Jan 30 • 15 min
Time for more helpful nuggets from Kiera! This time, she’s talking insurance verification. Hold your moans and groans, folks.
150: A Weak Link with an Easy Fix
Jan 29 • 17 min
In this follow-up episode to #147, Kiera’s journey to find a physical therapist continues. After calling three more offices after the first failure,
149: A Strong, Purposeful Year Ahead
Jan 28 • 25 min
Kiera and Dr. Mark Costes are back to talk accountability, pushing one another, and inspiration. This feel-good episode will push you to be successful this new year.
148: Step by Step to Having Uncomfortable Conversations
Jan 23 • 18 min
No one likes to have awkward, hard conversations, right?! Wrong! Kiera does! And in this episode, she walks you through five steps for having those discussions with your team members.
147: Is YOUR Front Office Killing Your Practice?
Jan 22 • 20 min
Fact #1 about Kiera Dent: She travels a lot. And because of all the cramped airplanes, she’s been dealing with knee and hip pain. The journey of her
146: Can You Be Nice AND Hold People Accountable?
Jan 21 • 14 min
Ahh, the age-old question: Is it possible to be a nice office manager while still holding people accountable? In this episode, Kiera says yes!
145: Breaking Down Bonuses- Do They Actually Work?
Jan 16 • 20 min
Kiera is car-casting! Join her for her drive as she talks about bonuses, something she gets asked about ~a ton~. Do bonuses actually work? What’s the best way to implement them, etc
144: The 3-Month Shakeout (Mergers & Acquisitions)
Jan 15 • 34 min
Kiera sits down with Debbie Dodson, practice director for Castle Peak Dentistry with Dr. Summer Kassmel, to talk about dental office mergers!
143: Short, Snappy Statement— Marketing Tidbit
Jan 14 • 12 min
There are a lot of dental practices out there. How does YOURS stand out? In this quick episode, Kiera talks you through how to create a marketing statement for your practice
142: Accountability in 10 Minutes
Jan 9 • 10 min
This episode is a quickie, but it has oh-so-much valuable information! Kiera talks having accountability and delegation in your practice. She gets the question a lot
141: Complimentary Skillsets
Jan 8 • 32 min
Kiera finally shares her Tony Robbins experience! This episode is all about personal development and how Kiera became a better version of herself during a five-day event with Tony
140: Hygienists, Maximize Your 60 Minutes (with Kristen Shepherd)
Jan 7 • 29 min
NOW Kristen Shepherd is back to chat increasing hygiene production. Doctors, owners, are you wary about sharing production numbers and office goals
139: Office Autopsy: Are You Hungry Enough?
Jan 2 • 17 min
Kiera does a quick deep-dive into one of her practices that she’s worked with for about a year now, and has visited three times. When she first arrived, culture
138: Be the Best _______ You Want to Be in 2020!
Jan 1 • 17 min
Welcome to 2020! Are you listeners fired up about having a good year? In this episode, Kiera talks about what it took for her to have a successful 2019
137: 2019 Finale: Reflect and Prep for 2020
Dec 31, 2019 • 32 min
Last day of 2019! In this episode, Kiera sets up how to have the best 2020, both personally and professionally. It’s time to look back at the good and bad of 2019
136: Deep Dive on Bonuses with Dr. Deren Flesher
Dec 26, 2019 • 43 min
Episode 112, Dental Gold Mine, was our most-downloaded episode ~ever~, so what did we do? We invited Dr. Deren Flesher back! Here, you’ll hear him talk to Kiera all about bonuses
135: Live to Give- The Roadmap to a Fulfilled Life
Dec 25, 2019 • 16 min
Yay for holiday episodes! Holidays create a stamp in time to take us back and get us out of our daily routines. They’re often dream days, where it seems that anything is possible.
134: Daily Dose: Reaching that ONE Person
Dec 24, 2019 • 16 min
Merry Christmas Eve from Kiera! In this short and simple episode, Kiera shares a quick story about a huge mistake she made in an office recently, and how she was able to work things out with the one person.
133: What Drives You: Cost, Longevity, Function, or Cosmetic
Dec 19, 2019 • 10 min
Listen, Kiera has been around the block with dental practices. She’s seen pretty much all there is. But one thing stood out recently in one of her offices
132: Keep Your Hunger Alive- Comparison is the Thief of Joy
Dec 18, 2019 • 16 min
Kiera shares some inspiration on a drive to the airport, talking about how to combat comparison with others who are further down their path of success in life
131: No More Bloody Prophys! with Hygienist Laura Myers
Dec 17, 2019 • 33 min
Laura Myers, expert hygienist and practice management coach out of Pennsylvania, gets bloody in this episode. She and Kiera talk through the tendency to perform bloody prophys
130: Office Autopsy: Beating the Scarcity Mindset
Dec 12, 2019 • 25 min
In the latest autopsy of a practice, Kiera is sharing her experience with a small, start-up practice — when she first met them, they were a few months into ownership
129: Becoming a Chief Delegator with Office Manager Jennifer Abshier
Dec 11, 2019 • 25 min
Jennifer Abshier from episode 123 is back for more tips as a practice administrator. Yikes, sounds like a hefty role, you might think
128: Protect Your House- Onboarding w/ Dr. Summer Kassmel
Dec 10, 2019 • 27 min
Ask yourself this question: What is the BIGGEST hurdle that’s stopping your practice from scaling up? When Dr. Summer Kassmel and Kiera recently
127: A New Spin on Monthly Team “Reviews” w/ Dr. Summer Kassmel
Dec 5, 2019 • 35 min
Time to talk reviews! This episode will give you some excellent ideas on how to hold the best team member reviews possible — whether they’re monthly, bi-monthly, or quarterly
126: Dentistry Side Hustle- Real Estate
Dec 4, 2019 • 22 min
Remember Friend? He’s a dental student in Kentucky, and he’s been on a few times before to ask Kiera lots of questions about the life of a dentist so he can be the best dentist
125: Accountable Teams Don’t Just Happen
Dec 3, 2019 • 28 min
The dazzling Debbie Dodson is back again— remember, she is Dr. Summer Kassmel’s right-hand woman and regional manager! Debbie breaks down the reality of holding people accountable.
124: The Filter of Gratitude
Nov 28, 2019 • 18 min
Happy Thanksgiving! Kiera sits down in this episode to let all of you listeners know that she is incredibly grateful for YOU! Dentistry is the best profession to be able to call a job,
123: Managing Multiples- 4 locations and still Smiling with Jennifer Abshier
Nov 27, 2019 • 38 min
Kiera’s met a lot of stellar people in her world travels, and as listeners know, she likes to get ‘em on the podcast to share tricks of the trade. In this episode, Kiera’s joined by Jennifer Abshier
122: Boundaries: Separate Your Personal & Professional Life
Nov 26, 2019 • 40 min
The REASON for Kiera’s consulting success is in this podcast episode. Meet Doctor Justin Schmidt out of Hood River, Oregon. Dr. Schmidt introduced Kiera to Mark Costes
121: Paying off Student Loans? Here’s What Not To Do
Nov 21, 2019 • 39 min
Financial advisor Ryan Isaac is here again to talk dollar signs, and this time he’s addressing the most common question he gets from new dental graduates, those in ownership for one
120: Hygienists: Tee ‘em Up
Nov 20, 2019 • 44 min
The fabulous Kristen Shepherd (from episode 92) is back, and sharing more goodness. Remember her 37 to 97% fluoride acceptance in three months? In this episode, she discusses calibration
119: A Unique Spin to Holding People Accountable
Nov 19, 2019 • 33 min
In this episode, Kiera takes a look at dental practices through the eyes of Debbie Dodson, practice director for Castle Peak Dentistry. Debbie has been in dentistry for 20+ years.
118: A DAT Book Club of Inspiration
Nov 14, 2019 • 23 min
In Kiera’s time as a coach and mentor and guiding hand in the dental world, she’s found that a lot of the people she looks up to are big into reading
117: Ideas Come When We’re Not Constantly Frantic
Nov 13, 2019 • 15 min
Kiera’s back from a 10-day trip and she has some awesome takeaways. First, it turns out Kiera is not immune to jetlag (bummer). But on a more serious note, those 10 days away were 10 days
116: Office Autopsy: Two Practices with an Expansion on the Rise
Nov 12, 2019 • 21 min
Kiera is fresh off a visit from a multi-practice, and she’s giving a quick autopsy. This practice currently has 5 doctor operatories, 6 hygiene operatories, two satellite locations
115: Case Study: 5-Star Patient AND Team Member Experiences
Nov 8, 2019 • 30 min
Ashley Keith is back for part 2 of her case study! (Missed part 1? Check out episode 87, Case Study: Untangling the Ball of Yarn.) After discussing building processes around positions.
114: Billing is a Game of Endurance (Q&A)
Nov 7, 2019 • 44 min
Friend and Ryan, two dental students at the University of Kentucky, are curious about what they should know about billing! Kiera happily obliges, and in this episode,
113: Accountability is Easier Than You Think!
Nov 6, 2019 • 47 min
Behind the Smiles’s Dr. Gina Dorfman talks with Kiera about a whole bunch of great topics in this episode, including teams keeping dentists
112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails
Nov 5, 2019 • 50 min
This episode is overflowing with valuable information, tricks of the trade, and inspiring ideas! Kiera chats with Dr. Deren Flesher out of Oklahoma City
111: High Impact, Low Cost- Are You Aiming Right?
Oct 31, 2019 • 20 min
Quarterly meetings are one of Kiera’s favorite things! In this quick episode, she shares an exercise she did with the elite Mastermind group of the Dental Success Institute.
110: The Power of Proximity
Oct 30, 2019 • 19 min
Listening to the Dental A-Team Podcast is good. Very, very good. Attending a live DAT event is even better! Kiera and Tiffanie hosted their phone skills and scheduling event.
109: Are You Intentional or Distractional?
Oct 29, 2019 • 13 min
Quarter 3 of 2019 wasn’t great for Kiera. Why? She lost track of her intentions— she was distracted and focused on majoring in minor things. Intentions are those big goals
108: Become a WORD NINJA!
Oct 24, 2019 • 18 min
This is ~the episode~ to listen to! Kiera shares a sneak peek into her world of words to use/not use when it comes to talking with patients. Utilizing the right words creates
107: Dear Future Practice Owner— This One’s for You!
Oct 23, 2019 • 56 min
In this episode, Kiera shares her wisdom with Danielle and Friend, two dental students out of Kentucky who have a lot of great questions that need answering! Some of the topics discussed today
106: How to Win at Life
Oct 22, 2019 • 38 min
This inspirational episode is one you’ll want to have on repeat. Kiera teams up with Cheryl Cornelius out of San Antonio, Texas to talk about peeling away the barriers in your life.
105: Onboarding: Welcoming the New Kid on the Block
Oct 17, 2019 • 22 min
Facebook fans, we hear you! Today’s topic comes via a Facebook message Kiera got: “Could you please do a podcast on onboarding employees?” Yes! Onboarding new hires can be very tricky
104: How to OVERCOME your “Doctor Type” and Improve Patient Care (Part Two)
Oct 16, 2019 • 28 min
In the last episode, #103, Kiera talked about different types of doctor tendencies: over-educators, over/under-diagnosers, fear-drivers, etc. Now it’s time to overcome those natural inclinations
103: Is your “Doctor Type” Costing You? (Part One)
Oct 15, 2019 • 12 min
Kiera breaks down the different types of doctors! We’ve gotten this request of how can we tell our doctors when they are educating too much and talking patients out of treatment?
102: Don’t Cater to the World; Cater to Your Ideal Patient
Oct 10, 2019 • 14 min
Are you taking in a lot of new patients, but losing just as many? Kiera worked with some New Jersey offices recently on defining their avatars (or ideal patients)
101: Upcoming Live Events: Magic That Reaches Your Core
Oct 9, 2019 • 38 min
The best dental duo out there is back! Mark and Kiera have a ton of great tidbits to share during this episode, including Kiera’s recent experience at a Tony Robbins event..
100: CELEBRATE! We hit 100 podcasts on the Dental A-Team!
Oct 8, 2019 • 25 min
We did it! We made it to 100! Thanks to everyone who’s ever listened to this podcast, for showing us that you’re here and you’re listening and you’re part of our A-Team
099: Be Aggressive, B-E Aggressive- Credit Cards on File for AR
Oct 3, 2019 • 20 min
Today’s tactical practical is going to help tackle the billing beast that so often looms over your shoulder. That’s right, Kiera’s talking collections and getting credit cards on file!
098: Two Things to Make You an Effective Leader with Dr. Mark Costes
Oct 2, 2019 • 26 min
The two catch up over common struggles they’ve seen in the offices they work with, the patterns and themes they’ve helped solve over and over again. Your dental practice’s problems often lie within culture, operational systemization, or…
097: Personal Assistants Make Your Life Easier, Really, Really— Diving Deeper Into This Topic
Oct 1, 2019 • 20 min
Okay, you’ve listened to episode 69, Time Suck? Let’s Talk Personal Assistants, and you now know you want/need a personal assistant. But what do you actually have them do now that they’re there!?
096: Do You Dominate Your Down-Time Or Does It Dominate YOU?
Sep 26, 2019 • 16 min
Everybody has them — those 30 minutes or 60 minutes here and there where things are sloooooow. What is your dental practice supposed to do during September
095: Successful Leadership Teams of Multi-practices with Amy Ells, Regional Manager for Dr. Jason Tanoory
Sep 25, 2019 • 37 min
Getting promoted to a leadership role isn’t all rainbows and sunshine. There’s a lot of hard work that goes into the transition, and in this episode, Kiera talks with Amy Ells
094: Speeding Tickets and 5 Tips for Getting a YES! From Your Patients
Sep 24, 2019 • 29 min
Ashley Dorn, the wonderful traveling consultant from episode 88, Number One Cure for Dental Burnout, is back! This time, she’s here with a list of five easy-to-implement ways
093: Disciplinary Action: It’s Not Me, It’s You
Sep 19, 2019 • 14 min
Kiera breaks down the ugly stepsister of hiring in this episode: firing. Ugh. Everyone hates doing it. But believe it or not, sometimes it’s not the employee’s
092: 37% to 97% Fluoride Acceptance in Just 3 Months!
Sep 18, 2019 • 31 min
Kristen Shepherd, a dental hygienist with True Dental Care in New Jersey, is proof that this Dental A Team podcast is changing lives for the better!
091: Nobody Puts Billing in the Corner
Sep 17, 2019 • 29 min
In this episode, she and Kiera talk about how to maximize your billing department’s efforts through acquiring all the necessary information and having hard conversations.
090: Chipping Away at the Iceberg of Aging Reports
Sep 12, 2019 • 24 min
It’s tactical practical time! Kiera talks secondary insurance and aging reports, and gives quick goals and tips you can start implementing TODAY. When it comes to benchmarking your 30-60-90-over 90 reports.
089: Marketing Tips for a Modern Dentist
Sep 11, 2019 • 33 min
Lauren Edvalson of is BACK with more marketing advice than ever! This time around she talks about consistency in look between your office, website, and social media.
088: Number One Cure for Dental Burnout
Sep 10, 2019 • 26 min
In this episode, Ashley, who’s a traveling consultant and marketing specialist under Kiera’s Dental Consulting, shares what the experience was like and how an 8-year-old Haitan girl changed her outlook on life
087: Case Study: Untangling the Ball of Yarn
Sep 6, 2019 • 20 min
Kiera decided to “walk through an office” and do live recordings at different intervals with Ashley Keith and her office in Kansas City! THIS WILL BE A SERIES OF EPISODES and YOU get to walk through the struggles,
086: Social Media is a Long Game; Here’s How to Win It
Sep 5, 2019 • 36 min
Dr. Desiree Yazdan is back in all her glory! Kiera and Dr. Yazdan talk social media (remember, Dr. Yazdan has 141,000 + followers on Instagram) — how to do it and how not to do it..
085: First Ever Autopsy Practice
Sep 4, 2019 • 31 min
Kiera dons her scrubs and scalpel for this episode, diving into the first Dental A-Team autopsy of a practice! She discusses five concerns from one of the ELITE practices she visits—we’re talking TOP OF THE TOP PRACTICES.
084: Don’t Snooze- Sleep Apnea from the hygiene side
Sep 3, 2019 • 39 min
Hygienists, this one’s for you! Kiera sits down with expert hygienist and practice management coach Laura Myers to discuss obstructive sleep apnea and incorporating it into your dental practice.
083: Balance: Life’s Secret Sauce
Aug 29, 2019 • 26 min
Kiera is all inspiration in this Thursday/Monday Morning Mash-up! She talks about finding balance in your four futures from Alastair McDonald and Mark Costes: mind, money, movement
082: Working Moms, Here’s Your Reality
Aug 28, 2019 • 18 min
Presenting the newest star of the Dental A-Team Podcast … it’s Brodie! Brodie is Tiffanie Trader’s almost-11-year-old son. And Tiffanie is one of the movers and shakers of Kiera’s Dental Consulting business!
081: Listen Up, Ladies!
Aug 27, 2019 • 20 min
Summer is almost over, which means it’s nearly time for Women Dentists Connect! Kiera and Dr. Summer Kassmel connect to talk about this awesome two-day event for all female members
080: The Bread and Butter of Dental Practices
Aug 22, 2019 • 13 min
In this quickie episode, Kiera is talking about insurance verification — don’t hang up/delete/ignore! This is important! Insurance verification might not be the sexiest thing
079: Finding the Best Job You’ve Ever Had
Aug 21, 2019 • 33 min
Kiera corners Kayelee Taylor, chief operating officer for the Dental A Team and Kiera’s Dental Consulting, into a podcast episode! The two discuss growing yourself in your profession
078: Implement These Marketing Tips TODAY
Aug 20, 2019 • 36 min
Back at it with marketing tips! Kiera and Lauren Edvalson, CEO of Edvalson Marketing, talk about using analytics to hone in on your key audience, the psychology of color, and postcards, plus how each can help boost your practice!…Continue Reading…
077: Live in a World of Yeses
Aug 19, 2019 • 62 min
In this crossover episode with The Dental Practice Heroes podcast, Kiera shares a ~ton~ of dentistry gold with Dr. Paul Etchison. She talks about her past life as a treatment coordinator
076: Block Party for Scheduling!
Aug 15, 2019 • 21 min
Kiera could talk for hours about scheduling, but this time she’s only taking 20 minutes, so listen up! Her favorite way to schedule an office has three columns:
075: Rip Off ALL the Bandaids!
Aug 14, 2019 • 29 min
Kiera is car-casting to Lake Tahoe with Doctor Summer Kassmel! The duo discusses fighting through day-to-day details to have a win of the day every day
074: Putting Personality Tests to Good Use
Aug 13, 2019 • 29 min
Transitioning from a co-worker to manager position can be stressful! In this episode, Kiera sits down with Ashley Irvin, office manager at Ivory Dental in Sandpoint, Idaho, to discuss what that transition looks like
073: Copying McDonald’s: Systematization
Aug 8, 2019 • 18 min
Kiera digs into systems today. Systems are processes that can be implemented without explaining something to someone new — someone else can be plugged into the role. Three freebie systems that can be implemented today? End-of-day checklist or a…
072: Dentist- ing in 2019
Aug 7, 2019 • 25 min
Doctor Paul Goodman is BACK and talking with Kiera about dentistry connections in our modern age. Ever heard the phrase “Everybody wants to be successful until they see what it actually takes”?
071: “The Divide”: Emergency Patients
Aug 6, 2019 • 12 min
“My tooth is killing me and I need to see my dentist immediately!” Ever get these calls? Emergency patients are inevitable, and in this episode Kiera shares how the front office and back office can work harmoniously during the panic of last-minute…
070: Setting Apart Base-Level and Elite-Level Practices
Aug 1, 2019 • 30 min
Episode 60 talked about quarterly calibration with Mark’s method (The 4 Disciplines of Execution). THIS episode is from Kiera’s point of view using Gino Wickman’s Entrepreneurial Operating System from his book Traction:
069: Time Suck? Let’s talk personal assistants
Jul 31, 2019 • 19 min
Does having a personal assistant mean you’re extremely wealthy? Kiera says no! This episode is all about the benefits of personal assistants, and the journey Kiera went on to realize them.
068: “Imprint” on Your Team Members
Jul 30, 2019 • 11 min
Dr. Summer Kassmel is back with some quick and dirty tips on creating relationships between doctors and team members. Her go-to? Success stories! She gives a two-page document to her team members after they’ve been on board for at least 90 days.
067: Level 10 Meetings, Better than Cotton Candy-Anything
Jul 25, 2019 • 20 min
How much would you love to improve your business’s profitability by 43%? That’s what Kiera did after reading the book Traction: Get a Grip on Your Business by Gino Wickman
066: Teaching Your Team to Flex
Jul 24, 2019 • 30 min
Today’s episode is a lovely dose of summer-lovin’ with Summer Kassmel! How can you establish a goal-oriented office? Kiera and Summer lay down their own tips, including Summer’s unique approach when her team almost-but-not-quite hit all four of…
065: This Dental Decision is MORE Important Than Who You Marry
Jul 23, 2019 • 50 min
Are you hungry for some Dental Nachos? Kiera virtually sits down with Paul Goodman and Ariel Meredith of Dental Nachos in this episode, and the group dives into the challenges facing
064: Multi-Tasking is a Lie
Jul 18, 2019 • 12 min
Does running a mile relate to running a business? It sure does! In this solo episode, Kiera gives tips on effectively managing your time, whether you’re a doctor or a team member.
063: A day in the life of a Dental Consultant—We are sharing our secrets
Jul 17, 2019 • 27 min
Kiera and Tiffanie spill the beans in this episode on a day in the life of a consultant. The two discuss what their first impressions of being a consultant were
062: Dental Nachos!
Jul 16, 2019 • 24 min
Kiera is fresh off a Dental Nachos event, and she’s sharing a big take-away: the differences between doctors and team members. Folks, it’s time to align perspectives once and for all
061: Battling Human Nature with Quarterly Team or Leadership Meetings
Jul 11, 2019 • 29 min
Mark and Kiera are reunited! In this episode, the two discuss quarterly calibration meetings for team members. Did you know human nature causes us to fall off track of our goals
060: Six Ways to Have That Hard Conversation
Jul 10, 2019 • 14 min
Motivating people to do something they don’t want to do is hard. A listener requested Kiera discuss this topic, and she delivers, presenting six action items
059: You’re Much More Likely to Succeed IF…
Jul 9, 2019 • 18 min
This car-casting episode is all about the benefits of having an accountability partner or coach. That’s right, someone who’s constantly in your corner
058: Building Your Social Media the Right Way
Jul 4, 2019 • 45 min
Among many other things, Dr. Desiree Yazdan is a social media ~pro~ when it comes to dentistry, and in this episode, she chats with Kiera about how she’s gained her 135K Instagram followers
057: Digging for Gold (Car Cast!)
Jul 3, 2019 • 14 min
Kiera recently befriended an international-dentist-turned-American-dental-assistant, and asked her one question: What was her secret to being happy? The answer? Just be happy
056: Mini-Dentists Running Around
Jul 2, 2019 • 27 min
Kiera sits down with dental consulting extraordinaire Ashley Dorn at gate C-1 in the Phoenix airport to talk expanded functions dental assistants
055: We Get What We Tolerate
Jun 27, 2019 • 11 min
What limiting beliefs are you living by? Kiera walks through the topic of growth, sharing a personal experience with one of the doctors she’s been coaching for the past few months.
054: Marketing: Give it Enough Time to Work, but Not Too Much to Destroy
Jun 26, 2019 • 36 min
Lauren Edvalson, CEO of Edvalson Marketing, shares a ~ton~ of marketing goodness in this episode. Her number one tip? Communication! That’s communication between the doctor
053: Facing Your (Money) Fears with Ryan Isaac
Jun 25, 2019 • 44 min
This episode is all about money! It’s time to face the truth when it comes to your finances, but Ryan Isaac, senior financial with the Dentist Advisors
052: Toot Your Own Horn! (We’re Giving You Permission)
Jun 20, 2019 • 21 min
Dental marketing pro Ashley Keith returns to the podcast to chat with Kiera about … bragging! The ladies discuss the benefits of marketing and a three-pronged approach your practice
051: Simplification with Sophistication for Office Communication
Jun 19, 2019 • 26 min
In today’s episode, Kiera welcomes back fan favorite, Ashley Keith- office manager of a 20 op practice including 4 doctors, 10 hygienists and all the support team.
050: No surprises!
Jun 18, 2019 • 42 min
Digging through our archives, we found this gem of an episode! Travel back with Kiera and Mark in this older car riff as they relive the events from their recent conferences and discuss the importance of job ads.
049: MONDAY MORNING MASH-UP: Lead By Example
Jun 13, 2019 • 13 min
Kiera rocks out this episode in preparation for your Monday Meeting Mashup! She encourages offices to set up individual meetings where different departments teach and lead the meetings each week.
048: Are you the bottleneck of your own life?
Jun 12, 2019 • 31 min
Join Kiera as she interviews Jackie Martinez, a native Texan who serves as the business guru and OM for her family of dentists. She has learned and navigated a way of leadership that implements business goals that labor results.
047: SPECIAL EVENT- Get it from the “To Do” List to the “Done” List
Jun 11, 2019 • 20 min
Dental A Team— is your operations manual completed? Or is it like 99% of office where it’s a great idea and you just can’t seem to find the time to complete it? Or do you even know where to start?
046: Only $35 bucks!!!
Jun 6, 2019 • 12 min
Hey hygienists, are you passionate about Fluoride? If not, why? In this episode, Kiera dives into the importance of suggesting fluoride to your patients.
045: If you POSE, you must PROPOSE
Jun 5, 2019 • 40 min
In today’s episode, Kiera is joined by a unique office manager, Ashley Keith. Ashley’s husband is a dentist who owns a 20 op practice that has four dentists, 10 hygienists and a huge support team.
044: Appreciation- The Lost Art
Jun 4, 2019 • 30 min
Kiera Dent hosts an awesome episode with Trish Primeau, an office manager that has created a “love to work” environment. Trish and Kiera discuss how genuine appreciation for others hard work will craft a bond between the office staff that is so important…
043: Consistency Gets Results- What Results are You Getting Consistently?
May 30, 2019 • 11 min
People need time to get their work accomplished, but sometimes it is so hard to focus on the important when the urgent is looming! Kiera reminds us that you don’t have to do a lot to get results…
042 : Steps to Getting 85% Fluoride Acceptance
May 29, 2019 • 17 min
Fluoride is the KEY and KING to prevent decay— and a great way to increase hygiene profitability. Solid wins for everyone! So why not implement its power with your patients?
041: The Blaze of Smoke
May 28, 2019 • 15 min
Ever have days when defeat is more a part of your life than success? Kiera discusses a time in her life when she felt the same way. There are days when you will feel like you don’t have potential…
040: MONDAY MORNING MASH-UP The 5 Minute New Patient Phone Call
May 23, 2019 • 26 min
New patient calls don’t have to be a hassle. Kiera welcomes back favorite guest, Donna Dinette, one of the Kiera’s Dental Consulting Travel Consultants who is a wizard at getting new patients into your schedule within 5 minutes.
May 22, 2019 • 39 min
Kiera welcomes Paige Benjamin back to discuss perio patients and appointments. Paige emphasizes the need for probing every appointment as well as updating the perio chart.
038: Managing Multiple Practices
May 21, 2019 • 18 min
Managing multiple practices doesn’t have to be overwhelming. Kiera lays out simple tips to follow in order to map your way to building several successful practices.
May 16, 2019 • 14 min
In this short, but juicy episode, Kiera gives practical advice about finances, treatment planning, and scheduling. She poses the question, “If dentistry was free, what would you recommend for treatment?”
036: KPIs are Easier to IMPLEMENT than you Think!
May 15, 2019 • 29 min
Kiera is back with Dr. Summer Kassamel to discuss the implementation of KPIs. Dr. Summer encourages practice owners to not be afraid to change KPIs after 3 months in order to really focus on KPIs that will make a difference in the practice.
035: Hygienists- Change Your Mindset, Change Your Production
May 14, 2019 • 19 min
Kiera is joined by Paige Benjamin, a rock star hygienist who can do it all! On this episode, Kiera and Paige dig deep into successful ways to make your practice successful by increasing hygiene productivity. So to all the dental hygienists out this, this…
May 9, 2019 • 22 min
Kiera provides a simple role-play activity for your Monday Huddle! This week she discusses: “Presenting the Treatment Plan to your Patients.” She states that the doctor should quickly go through the plan with the patient giving a SPECIFIC DATE..
033: How to Get PAID! Insurance tips with Donna Dinette
May 8, 2019 • 26 min
Kiera welcomes Donna Dinette who emphasizes the simplicity of getting a 97-98% return rate on your insurance claims! It is all about knowing what the insurance companies want as well as being sincere and confident when speaking with your patient.
032: Billing- How to Simplify for Maximum Returns
May 7, 2019 • 29 min
Kiera is joined by Sarah O’brien as the two dive right into simple steps that better organize insurance and billing. Sarah explains that you can eliminate kickback error reports by first making sure you have correctly entered the subscriber information
031: Tracking Numbers- A Team’s Perspective- Let’s Put It All Out There
May 2, 2019 • 16 min
Kiera welcomes back Tiffanie Trader as they discuss the topic of “addressing the numbers” with the entire dental team. Sometimes it’s hard to be “vulnerable” and share what your practice is producing without it feeling as if we are pushing production…
030: Route Slips- The Little Jewels in Your Practice!
May 1, 2019 • 36 min
Kiera is joined by Dr. George Hariri and Dr. Richard Low from the Shared Practices Podcast as they pick Kiera’s brain about Route Slips. What are route slips, why are they needed, and how necessary are they?
029: Team Calibration- The Glue that Creates A-Teams
Apr 30, 2019 • 13 min
Kiera and Dr. Summer Kassamel are back together in a short, fact-filled episode discussing team calibration specifically dealing with treatment planning. They deep dive on what you say, how you say it, and when you say something to a patient can make….
028: MONDAY MEETING MASH-UP : Hiring: Are You Hiding Your Dirty Laundry?
Apr 25, 2019 • 26 min
Kiera is back with Tiffanie Trader as they discuss the topic of hiring. Although it can be tempting to hire out of desperation, it is much easier to set the non-negotiable at the beginning of the interview.
027: Office Manager Takeaways with Brenda Miller
Apr 24, 2019 • 30 min
Kiera welcomes Brenda Miller to the podcast for an episode surrounding office managers, business leadership, and consulting. Kiera was in Brenda’s three offices and decided it would be fun to take the listeners “behind the scenes” of in-office consulting.
026: Why are mentors important?
Apr 23, 2019 • 13 min
Dr. Mark Costes and Kiera Dent are back together again in this quick episode discussing the importance of mentorship. Mentorship has been and continues to be an impactful role in both their personal and business lives.
025: This! You Don’t Want To Miss!
Apr 18, 2019 • 34 min
THE SECRET IS OUT AND YOU DON’T WANT TO MISS THIS! In this week’s episode, Kiera and Mark are joined by Mark’s partner, performance coach and the black belt coach of DSI, Alastair Macdonald.
024: CarCast with Grady- Future Dentists in the Making
Apr 17, 2019 • 24 min
In today’s episode, Kiera is joined by Grady, a first year dental student at Creighton University. Kiera and Grady each discuss useful tips that dental students, dentists and team members alike can implement NOW in their training that will be extremely…
023: Dental Assistants- Let’s LEVEL UP
Apr 16, 2019 • 26 min
Kiera and Mark are back together again for an episode dedicated to DENTAL ASSISTANTS! Do you ever wonder what you can do as a dental assistant to improve in meeting your dentist’s expectations?
022: Monday Morning Meeting Mash-Up: You Think Role Playing is Dumb
Apr 11, 2019 • 22 min
Kiera Dent welcomes Tiffanie Trader back on another episode of the Dental A-Team Podcast. The two convey the importance of “role play” in retraining one’s subconscious in order to feel more comfortable speaking to patients in uncomfortable situations.
021: The Secret to Happiness is PROGRESS
Apr 10, 2019 • 46 min
Kiera and Mark discuss setting company and personal goals in order to reverse engineer practice growth. Growth and progress are not just positive outcomes for business;
020: 4 Piece Chicken Nuggets- Are you Seeing the Value?
Apr 9, 2019 • 27 min
Are there ways you can be saving money in your practice and you don’t even realize it? In this episode, Kiera is joined by Mark Costes who is known for his masterful ways of lowering costs without working harder— just being aware.
019: Empowerment without Expectations leads to Entitlement
Apr 4, 2019 • 29 min
Kiera and Dr. Summer Kassamel are back at it again with an episode on how to inspire team members to LEVEL UP. While previous episodes focused on accountability and goal setting,
018: Goals Give Life to Passionate Work
Apr 3, 2019 • 29 min
Kiera welcomes Summer back in this week’s episode of how to encourage each team member to set simple, yet clearly defined goals. Goals shouldn’t be too modest, too lofty, or too overwhelming.
017: Goals are lost without Accountability
Apr 2, 2019 • 26 min
In this week’s episode, Kiera Dent is joined by Dr. Summer Kassmel. Summer’s expertise on leadership and practice ownership make her a wonderful guest host as Kiera and her dive into ACCOUNTABILITY MEETINGS.
Mar 28, 2019 • 12 min
What are your normal routines? Are you being intentional with your time? Kiera explains how being tactical and practical about having routines will make your life more simple.
015: KPIs- The Lifeblood of your Practice
Mar 27, 2019 • 16 min
Why dread KPIs? In this episode, Kiera discusses how Key Performance Indicators are the lifeblood of your practice. In the same way you take vitals for a patient to assess overall health, KPIs are just as essential in order to assess the overall health of…
014: Are you a master of time or is time a master of you?
Mar 26, 2019 • 25 min
Benjamin Franklin once stated, “You may delay, but time will not.” Many times we get side-tracked with urgent duties of the day only to procrastinate more important tasks. In this episode, Kiera and Mark give tactical tips on how to GET THINGS DONE!
013: Monday Morning Meetings- ARE YOU READY FOR THIS??
Mar 21, 2019 • 29 min
Team meetings can sometimes be really hard. They are difficult because it’s a challenge to continually come up with topics, ideas, and HOW to these meetings really, really well.
012: This is us. Real.Raw. Vulnerable- Kiera’s Journey
Mar 20, 2019 • 38 min
Everyone has their own journey to success. In today’s episode, Kiera unravels her story from dental assisting, to practice management, to business owner, and then to dental consulting. She explains that her journey, although not always easy at times,…
011: Facing your Fears
Mar 19, 2019 • 19 min
Are you letting your fear of rejection or failure keep you from LEVELING UP? Kiera talks about how fear is a powerful motivator and when overcome, can lead to success and happiness. In this episode, Kiera gives helpful tips to dentists, officer managers,…
010: Words Create Worlds- What’s your Communication Creating
Mar 14, 2019 • 20 min
In this very first “CarCast” episode, Kiera welcomes her traveling consultant colleague, Tiffanie Trader. Tiffanie is a master with teams and how to build relationships through solid communication tactics.
009: Management- Is your team in good hands?
Mar 13, 2019 • 13 min
In this short episode, Kiera and Mark jump right into what makes a valuable office manager. Mark explains how the manager should be trusted to fulfill all of their job duties, but also not to be afraid to think of 3-5 practical solutions for problems that…
008: Keeping a Schedule, Keeps you Proactive!
Mar 7, 2019 • 17 min
Do you feel like you aren’t maximizing your day? Is there a lot of wasted time you could be utilizing? Join Mark and Kiera this week as they discus how scheduling
007: Two perspectives, One Goal
Mar 7, 2019 • 21 min
Dr. Mark Costes and Kiera Dent join forces in The Dental A Team podcast to explain how TWO PERSPECTIVES of dentistry are BENEFICIAL for the entire profession of dentistry.
Talking Money- Part 1
Mar 6, 2019 • 20 min
Mark and Kiera have a podcast today going out to TREATMENT COORDINATORS! But, if you aren’t a treatment coordinator, this is still an episode for you.
Talking Money- Part 2
Mar 5, 2019 • 24 min
On this episode, Mark and Kiera wrap up their “Getting Comfortable in the Uncomfortable Podcast” on Part II today.
Fire Yourself
Mar 4, 2019 • 23 min
On the show today, Mark and Kiera talk about what best leaders do— FIRE YOURSELF to make your life easier through SYSTEMS! Best leaders create systems and ways to systemize the practice and organization so it can be a system-dependent operation and not…
6 Steps to More Reviews
Mar 4, 2019 • 24 min
You know you have the best practice! You know it! And you just need to let more people know it. How can you do this? And how can the entire team help with this?
Don’t Break Up With Me- Controlling Cancellations
Feb 27, 2019 • 17 min
Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations. Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet— they…
The GOAT- Same Day Treatment Tidbits
Feb 27, 2019 • 18 min
On the show today, Mark and Kiera talk about something that can grow a practice and make work even more fun- SAME DAY TREATMENT.
WELCOME to The Dental A Team Podcast with Kiera Dent and Dr. Mark Costes
Feb 22, 2019 • 3 min
On the show today, Mark and Kiera talk about why they even made the Dental A Team Podcast. They come from YOUR background— they don’t just understand you, they ARE YOU! No matter your position, Kiera and Mark have been there.