John Malmo Consulting Commentaries

John Malmo Consulting Commentaries
Every Monday during Morning Edition on WKNO-FM 91.1, marketing consultant John Malmo grades current business activities based on over 50 years in advertising and marketing.

#505 - Never Be Incorrect on Purpose
Dec 16, 2019 • 1 min
Your grammar usage is well above average. And when you see or hear an ad that includes a mistake in grammar you’re offended. Then you wonder if the writer did it on purpose.
#504 - Just Watch the Customers
Dec 9, 2019 • 1 min
For every sale, there was a need. And needs are manifested as customers. If you identify customer needs before your competitors do you’ll make more sales. If you identify customer needs before customers do you’ll make a LOT more sales.
#503 - Make Airport Signs BIGGER
Dec 2, 2019 • 0 min
Having spent most of my life in advertising, it’s only natural for me to have a high regard for advertising. But having worked with hundreds of different client businesses, I have a high regard also for businesses that make it easier to do business with…
#502 – What’s A CMO
Nov 25, 2019 • 1 min
American business spends about a trillion dollars a year on so-called marketing. And so-called chief marketing officers, or CMOs, have the shortest tenure of any executive, according to the Wall Street Journal.
#501 - First Maximize Your Niche
Nov 18, 2019 • 1 min
Few entrepreneurs think about it this way, but how you define your business determines its potential.
#500 - AI can rob you of your own “I”.
Nov 11, 2019 • 1 min
After people spend months in a hospital bed, it’s hard for them to walk when they finally get up. Most need at least a so-called walker until they regain their strength and balance. The same thing is true of our brains.
#499 – Are family companies more responsible?
Nov 4, 2019 • 1 min
A handful of us were little boys and girls in the ‘Thirties when a Band Aid at home substituted for the emergency room. From Band Aids and dental floss to talcum powder and duct tape, Johnson & Johnson is one of the most important companies in American…
#498 – If you have something to say, just say it
Oct 28, 2019 • 1 min
Watching TV the other night I was reminded of the most basic fundamental of advertising. A Good Feet Store commercial was running. And a pudgy, ordinary-looking guy on a blank background just looked into the camera and told how his feet always hurt and…
#497 - Out-of-Home Advertising Growing
Oct 21, 2019 • 1 min
If you say the right thing to the right people at the right time, advertising will be successful. Saying the right thing depends on how you create the advertising. Finding the right people at the right time, those are both elements of media selection. And…
#496 – No substitute for being smart
Oct 14, 2019 • 1 min
Looking back, it’s easy to put a finger on the hardest part of seven decades of employment. Hiring and firing. As for firing, the late Abe Plough’s advice was best. The right day to fire someone is the first day it ever crosses your mind.
#495 – Dictionary Has 840 New Words
Oct 7, 2019 • 1 min
Merriam-Webster recently added 840 new words to its online dictionary. It reminded me what dictionaries are for. To allow us to find the definition of a sound that is foreign to our ears. Are there 840 truly new words in the English language?
#494 – Let’s All Hug McDonald’s
Sep 30, 2019 • 1 min
Can you imagine how hard it is to show in 30 seconds the passage of several years of a person’s life?
#493 – Just Give Us a Way to Get an Answer
Sep 23, 2019 • 1 min
Do-it-yourself, as a business concept, appeared shortly after World War II. Doing it yourself grew in category after category because there was a shortage of manpower. Self-service, another iteration of do-it-yourself, is a concept conceived long before…
#492 – Can Customers Read Your Invoice?
Sep 16, 2019 • 1 min
You can’t count the number of books written about customer service. And none defines what really is customer service. They all dwell on doing a better job of developing, or delivering the product. Which, of course, is not customer service.
#491 – Without Relevance Brands Die
Sep 9, 2019 • 1 min
For brands to remain valuable they have to stay relevant.
#490 – The Mystery That is Fred’s
Sep 2, 2019 • 1 min
You and I have driven by a Fred’s store on our way to buy something at another store that we could have bought at Fred’s. Fred’s what? And that’s the issue.
#489 - Wells Fargo Stage Lost a Wheel
Aug 26, 2019 • 1 min
Nobody builds a brand overnight. Even the most aggressive advertising takes years to build a name that an entire market knows and trusts instantly. And if a brand is ever tarnished, it may take longer to restore, if it can be at all.
#488 - Pay More and Get Less
Aug 19, 2019 • 1 min
In what year did schools quit teaching comparatives and superlatives as important elements of English?
#487 - In Memory of Invitation and Nuclear
Aug 12, 2019 • 1 min
Here’s an idea. You remember that the last President Bush just couldn’t say nuclear. Whether he knew it was nuclear or not we’ll never know. The fact is all he could say was nucular.
#486 – Identify the ideator.
Mar 11, 2019 • 1 min
If ideas are important in your business, you need to track who in the organization comes up with the best ideas.
#485 - Licenses make it cost more
Mar 4, 2019 • 1 min
Doctors oughta be licensed. And airline pilots. And School bus drivers. But music therapists?
#484 - There’s great value in design.
Jan 31, 2019 • 1 min
There’s great business value in design.