Awkward Silences

Awkward Silences
Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

# 28 - Part 3 - The Three Tiers of Culturalization with Chui Chui Tan of Beyō Global
Oct 17 • 33 min
This is the third episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Chui Chui Tan, author of International User Research and Founder of Beyō Global. Chui Chui walked us through her “three tiers of…
# 27 - Part 2 - International Markets and Anthropology with Leia Atkinson of Shopify
Oct 17 • 24 min
This is the second episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Leia Atkinson, Senior Market Researcher at Shopify. Leia chatted with Erin and JH about how her degree in Anthropology helps her learn…
# 26 - Part 1 - Cross Cultural Research in Action with Elsa Ho of Uber
Oct 17 • 22 min
This is the first episode in our three part series on cross-cultural research. In this episode, Erin and JH chat with Elsa Ho, a Senior UX Researcher at Uber who works on airports and events. Elsa is no stranger to international and cross-cultural…
# 25 - Why Participants Participate in User Research with Brittany Rutherford of User Interviews
Oct 1 • 28 min
We’ve talked a lot about how researchers do research, now it’s time to hear from the participants. We invited our Participant Marketing Lead, Brittany Rutherford, and had some recent participants leave voicemails about their experience. We asked…
#24 - Building a Branded Research Practice with Vicki Tollemache of Grubhub
Sep 23 • 39 min
How do you get everyone on board with research? Vicki Tollemache has found that building a branded research practice that’s fun, engaging, and impactful is pretty effective. She started Grubhub’s Parts Unknown research practice to involve everyone in…
#23 - How to Interview Customers Continuously with Teresa Torres of Product Talk
Aug 20 • 42 min
Everyone wants to talk to customers more often, but Teresa Torres of Product Talk wants teams to do it at every opportunity. This week on the pod, Erin and JH chatted with Teresa about continuous interviewing. She shared tips on how to get started with…
#22 - Why the Twitterverse Can Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft
Aug 8 • 28 min
Personas are polarizing, some love them, but many love to hate them. This week, Erin and JH talk to Andy Budd, CEO and co-founder of Clearleft about why the social mediaverse should stop freaking out about the evils of personas. They’re a tool in the…
#21 - Why Surveys [Almost Always] Suck with Erika Hall of Mule Design
Jul 23 • 43 min
Surveys are everywhere. They bombard us at every turn, and most of them aren’t even helping teams learn what they need to know. We chatted with Erika Hall, co-founder of Mule Design and author of Just Enough Research about why most surveys suck and what…
#20 - Why Being Wrong is Right with Alec Levin of The UXR Collective
Jul 10 • 28 min
This week on the pod, we talked to Alec Levin, one of the co-founders of UX Research Toronto, a major UXR conference. He chatted with us about something he thinks UX research needs more of—failure. He put it this way in the podcast, “If you’re batting…
#19 - What UX Researchers Can Learn From Children with Noam Segal of Wealthfront
Jun 28 • 45 min
This week on the podcast, Erin and JH talk to Noam Segal, Director of User Research at Wealthfront. Noam recently gave a talk at the UXR Strive conference in Toronto, and after hearing all the buzz we had to chat with him about it ourselves. He shared…
#18 - Juggling Hardware and Software (and Service Design) Research with Susan Rice of Toast
May 30 • 28 min
This week on the podcast, Erin and JH talk to Susan Rice, Head of of Product Design and Research, at Toast. As Toast developed their Toast Go, a handheld POS system for restaurants, Susan learned a lot about researching for both hardware and software at…
#17 - Is It Ok To Recline Your Seat On An Airplane? with Bob Saris of User Interviews
May 16 • 22 min
This week, we’re doing something a little bit different. We’re talking to the CTO of User Interviews, Bob Saris, and a bunch of random strangers about one of the biggest questions out there—is it ok to recline your seat on an airplane? We got our whole…
#16 - How to Facilitate User Research in Any Team with Nicola Rushton
May 8 • 28 min
This week on Awkward Silences, we talked to pro UX designer and researcher Nicola Rushton. She’s worked with teams large and small to facilitate fantastic research. She walked us through how she does it and how to think of researchers as facilitators of…
#15 - Starting a ResearchOps Practice with Kate Towsey of Atlassian
May 1 • 44 min
This week on Awkward Silences, we talked to Kate Towsey, who is the Research Operations Manager at Atlassian. You may know her as the person who started the ResearchOps Slack community in March of 2018. In the past year, the ResearchOps community has…
#14 - 3 Ways to Make a Potentially Awkward User Interview Less Awkward with Adam Sigel of Hometap
Apr 24 • 27 min
This week, we’re maxing out on awkward. Erin and JH talked to Adam Sigel, Head of Product at Hometap, about the (potentially) awkward and (usually) emotional interviews that make up his research with homeowners. Through his years in product, he’s learned…
#13 - Make Qualitative Research Your Competitive Marketing Advantage with Katelyn Bourgoin of Customer Camp
Apr 18 • 36 min
Talking to customers is pretty powerful stuff. This week Erin & JH talked to Katelyn Bourgoin, 3x startup founder and growth geek, about how qualitative research can become your marketing team’s competitive advantage. Learn more about the episode here…
#12 - 3 Essential Times for Qualitative Research With Shipra Kayan of Upwork
Apr 10 • 30 min
This week on the podcast, Erin and JH talk to Shipra Kayan. After 10 years of working in UX design and research at Upwork, she’s launched her own consultancy. On the pod, she talked about getting your research started on the right foot, no matter what…
#11 - Integrating Research Faster with John Cutler of Amplitude
Mar 27 • 36 min
This week on Awkward Silences, we talked to John Cutler, Product Evangelist at Amplitude. He talks about how to integrate research faster, starting together with your whole team, and practicing just-in-time research. Want to learn more about what we…
#10 - Give Us Your Feedback and Reviews (Retro #1) - with Erin & JH
Mar 22 • 35 min
In this special edition episode, we’re talking about what we think about the podcast so far and where we hope to go. We want your feedback to help us decide what to do next! Let us know what you think here:
#9 - Running Amazing Remote UX Research Sessions with Sonya Badigian of Marketade
Mar 13 • 29 min
Erin and JH talk to Sonya Badigian, UX and Content Specialist at Marketade. As a researcher at a fully-remote company, Sonya is a big fan of remote research. She walks us through how remote research can be affordable, flexible, and fun. Want to learn more…
#8 - Continuously Delivering and Discovering with James Aylward of Pluralsight
Feb 27 • 31 min
What does it take to run a team that’s constantly researching customers and shipping product? James Aylward of Pluralsight has a framework that keeps his team moving while creating products that are all about the customer. In this episode, he talks about…
#7 - Making User Testing Fast, Fun, and Accessible with Laura Powell of Appcues
Feb 13 • 32 min
JH and Erin talk to Laura Powell, creator of User Test Fest, an event hosted by Appcues to bring user testing to more companies and users. User testing is fun, informative, and impactful. User Test Fest is here to prove it. Want to learn more about quick…
#6 - Building Products That Don’t Cause Emotional Trauma with Laura Klein
Jan 30 • 41 min
This week on the podcast, Erin and JH talked to Laura Klein about building products that consider user’s real life situations more thoughtfully. Sometimes, big tech does things that actually end up emotionally harming users. How do we do better? Check out…
#5 - Collaboration Between UXR and Stakeholders with Holly Hester-Reilly
Jan 16 • 30 min
This week on the pod, Erin and JH talk to Holly Hester-Reilly, CEO of H2R Product Science. They talk about creating org structures that are great for collaborative research, presenting your research in a way that makes it easy to empathize with users, and…
#4 - Conversational Research with Maggie Crowley of Drift
Jan 2 • 30 min
This week on the pod, Erin and JH talk to Maggie Crowley, Director of Product Management at Drift, about research as a product manager at a rapidly growing startup. They talk about how to do great research in a conversational way, how Drift’s research…
#3 - Quant and Qual Flow with Cat Anderson
Dec 12, 2018 • 29 min
The best research plans leave room for evolution, to see what the research reveals, and build further testing to drive deeper insights. Cat Anderson, a UX writer at AP Intego, joins us to talk about how methods can inform each other, and lead to better…
#2 - When Research Doesn’t Go As Planned with Jaclyn Perrone of Thoughtbot
Dec 4, 2018 • 27 min
This week, Erin and JH talk to Jaclyn Perrone, Design Director at thoughtbot, about how to handle research that doesn’t quite go as planned. They dive into preparing for your research sessions, making participants feel comfortable, and staying calm when…
#1 - Why are we here? with your co-hosts, JH and Erin
Nov 28, 2018 • 18 min
Listen as JH and Erin wrestle with the biggest question there is: why are we here anyway? We’ll dive into what we think the podcast should (and should not) be and pave the way for our first guest.
#0 - Trailer
Nov 26, 2018 • 6 min
What’s this Awkward Silences podcast all about anyway? As a place to start, it’s about embracing the awkward beauty of talking to people to learn and build better stuff. Get a sneak peek in this pre-episode and meet our hosts, JH Forster and Erin May of…