Steven's weekly podcast

Steven's weekly podcast
Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world. His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.

Steven’s week 171: News about Google fact-check labels, Facebook ad boycott and more!
Jun 26 • 3 min
Hey everyone, welcome to the last show before my summer break! In this week’s update: Google introduces a fact-check label for images, some big brands are launching a Facebook ad boycott and Google’s ad revenues drop for the first time in its entire…
Steven’s week 170: News about Facebook payment service, Tencent city in China and more.
Jun 19 • 8 min
Hello again! In this week’s show: an exciting telco-finance blend by Belfius and Proximus, WhatsApp payment services, Fitbit launches a ‘ready for work’ check, Instagram has become a main news source, Tencent is building a car-free city, the Boston…
Steven calls with Jon Bird
Jun 14 • 37 min
In this episode Steven talks to Jon Bird. Jon Bird is CEO of leading marketing communications agency VMLY&R in Australia and New Zealand, and is also a global advisor to VMLY&R’s retail and commerce practice.
Steven’s week 169: News about IBM’s decision about facial recognition, booming bots and more.
Jun 12 • 3 min
Hey everyone! Find out why IBM will no longer allow governments to us its facial recognition technology, learn how corona has given last mile delivery robots a tremendous boost and discover why AliExpress is counting on an army 100,000 influencers to…
Steven’s week 168: News about Amazon growth, online bank services, Nuro pharma deliveries and digital healthcare boost
Jun 5 • 5 min
Hi everyone! In this week’s show: Amazon is now the fourth-largest delivery service in the Sates, UK banks failed to get their digital services on point during the crisis, Nuro driverless cars are doing medical deliveries and the digital healthcare market…
Steven’s week 167: News about Twitter fact-checks Trump and Tencent cloud investment
May 29 • 2 min
Hey everyone, welcome to a new update! This week, we saw how Twitter is finally standing up against the misinformation in Donald Trump’s tweets and Tencent announced an enormous investment in cloud services to compete with the big UC companies. See you…
Steven’s week 166: News about Facebook Shops, Apple’s AR glasses and more!
May 22 • 5 min
Welcome to a new update! Facebook enters the e-commerce market with Facebook Shops, TikTok appoints former Disney+ CEO, Apple’s AR smart glasses prototype leaked and Walmart successfully transformed its logistic process during the pandemic. Enjoy!
KEYNOTE Domino’s Pizza transformed their strategy to become the fastest and the easiest place to order pizza
May 18 • 4 min
Domino’s pizza outperformed companies like apple, facebook and google on the Stock market. It is crazy. Because domino’s pizza did NOT change the world. They have been making pizza for decades and probably will remain making pizza for the decades to come.…
Steven’s week 165: News about Twitter, Google Sidewalk Labs and Amazon’s grocery service!
May 15 • 4 min
Welcome everyone! In this week’s show: Twitter employees can decide to work from home ‘forever’, Google is shutting down smart city project Sidewalk Labs and Amazon is finally handling its grocery service waiting list. See you next week!
KEYNOTE You cannot go far enough in giving autonomy to your client facing teams members
May 11 • 8 min
There is a lot of talk about empowerment. Well, the truth is, most companies don’t go far enough. It’s about trust. Trusting your people to do the right thing for the customer. I believe that you cannot go far enough in giving authority to your client…
Steven’s week 164: News about Twitter, Shopify & TikTok
May 8 • 5 min
Welcome everyone! Remote working might be here to stay, Twitter wants us to revise strong language, Shopify launches its own Shop app and TikTok reaches a staggering 2 billion downloads. Enjoy the video & stay safe!
KEYNOTE Customer Experience in B2B markets
May 4 • 7 min
How we could reinvent B2B customer experience? By reverse engineering the customer’s needs back to today and creating specialized AI technologies to meet them.
Steven’s week 163: News about Zoom, YouTube, podcasts and much more!
Apr 30 • 7 min
Hey everyone, welcome to my new update! On this week’s show: online doctor consultations are booming and Zoom user numbers keep on mounting, YouTube is planning a virtual film festival and the big tech companies are showing impressive growth results,…
KEYNOTE Strategies to compete in a tech platform dominated world
Apr 27 • 8 min
Amazon’s dominance has created a devil’s dilemma for their competitors: should they attack the giant, work together or focus on their own customer relations? Watch the full video from one of my keynotes to find out more. Steven Van Belleghem is a global…
Steven’s week 162: News about Lego, Netflix, Facebook and Alibaba
Apr 24 • 5 min
Welcome everyone! Lego is helping health care workers, while Netflix releases astonishing subscriber figures. Meanwhile Facebook enters the Indian telecom market, Alibaba announced a massive cloud infrastructure investment and consumers expect brands to…
Steven calls with Phillippe Rogge
Apr 20 • 30 min
In this episode Steven talks to Phillippe Rogge. CEO Microsoft East and Central Europe
Steven’s week 161: News about Amazon, Airbnb and, Apple and Google
Apr 17 • 3 min
Welcome to a new show! Amazon can’t keep up with increased demand, while Airbnb and are struggling, and rivals Apple and Google join forces to develop a tracking app. Enjoy, and stay safe!
Steven calls with Tom Debruyne
Apr 13 • 32 min
In this episode Steven talks to Tom Debruyne Founder SUE Behavioural Design & Behavioural Design
Steven’s week 160: News about Bpost, Zoom, Amazon Prime Day, Disney Plus and the One World home concert
Apr 10 • 4 min
Welcome to a new Steven’s Week! Bpost sent 1,5 million virtual postcards, Zoom user numbers are going through the roof, Amazon Prime Day postponed, the One World home concert is going to be the biggest online event ever and Disney Plus gains 20 million…
KEYNOTE The world needs trusted gatekeepers / keynote at Obama event Amsterdam
Apr 6 • 5 min
Tech companies have always been focussed on world domination. Now, they are facing a new challenge: becoming a trusted gatekeeper. Watch the full video from this keynote to find out more! This is a short insight from Steven Van Belleghem. Steven Van…
Steven’s week 159: a new corona-themed episode of Steven’s Week!
Apr 3 • 3 min
Welcome to a new corona-themed episode of Steven’s Week! Grocery delivery services like Instacart are booming, Decathlon is donating its full-face snorkeling masks to hospitals and virtual Zoom backdrops have become a new ad platform. Stay safe, and see…
KEYNOTE Easy years of digital are behind us, next challenges are more complex
Mar 30 • 4 min
The past 10 years were really exciting, many cool new interfaces changed the daily life of all of us. But when I look ahead, I feel the next 10 years bring more complex challenges than the past 10 years. In this short keynote, I give examples from the…
Steven’s week 158: positive stories from companies around the world!
Mar 27 • 5 min
Welcome to a new COVID-19 edition, focusing only on good news! More and more companies are producing disinfecting gels, Coca-Cola is using ad budget to support communities in need, JBC shares online TikTok advice, kids are sharing free personalized post…
Steven Talks: Interview with the management team of Centraal Beheer
Mar 27 • 36 min
I had the pleasure of interviewing the management team of Dutch insurance company Centraal Beheer. They are an excellent example of an organisation that is completely reinventing its customer experience. They are evolving from selling products to becoming…
Steven calls with prof. Filip Caeldries
Mar 23 • 35 min
In this episode Steven talks to professor Filip Caeldries. Professor of Strategy and Organization. TIAS School for Business and Society – Tilburg University (NL)
Steven’s week 157: Companies across the globe are helping people during the COVID-19 crisis!
Mar 20 • 6 min
Companies across the globe are helping people during the COVID-19 crisis! Big news media have taken down paywalls for corona coverage, Materialise released a 3D-print design for a hands-free door handle, Apple Card payments are suspended, LVHM is…
Steven’s week 156! News about Amazon Go, CVS pharmacies and much more
Mar 13 • 4 min
Welcome to a new show! Amazon Go is licensing its cachierless technology to other retailers, CVS pharmacies start offering a free prescription delivery service and Amazon is working on a secret ‘Gesundheit’ project to cure the common cold. Stay safe…
Steven’s week 155: News about Alibaba and the coronavirus, LinkedIn Stories, Amazon Go & much more!
Mar 6 • 5 min
Hi everyone! In this week’s show: Alexa answers medication questions, LinkedIn introduces stories, Alibaba’s AI helps to diagnose the coronavirus, Amazon Go is trying out a full-size grocery store and Google’s self-driving car project raises a staggering…
Steven’s week 154: News about an Apple tool, Boring Company, China & the coronavirus and LendingClub
Feb 21 • 5 min
Welcome to a new Weekly! Apple’s Quick Look tool lets you shop directly in AR, the first Boring Company tunnel is almost complete, the richest man on earth is investing $ 10 billion in the planet, AI is helping China get a grip on the coronavirus and…
Steven’s week 153: News about the Coronavirus, the US, SpaceX and a reunion in VR!
Feb 14 • 5 min
Welcome everyone! In this week’s show: the Coronavirus crisis is giving high-tech innovation in China a boost, the US may be looking to buy Nokia or Ericsson in order to compete in the 5G race, SpaceX is suggesting a Starlink spin-off and a controversial…
Steven’s week 152: News about Amazon Prime, Grab, Disney Plus, Unilever, Spotify and Alexa voice.
Feb 7 • 6 min
Welcome everyone! Amazon Prime’s growth reaches 150 million subscribers, tech giant Grab acquires Bento Invest, Disney Plus hits 29 million users, Unilever launches personal Ben and Jerry’s deliveries, Spotify boosts podcasts with The Ringer purchase and…
Steven’s week 151: News about the battle against the coronavirus, Apple, Pinterest and P&G!
Jan 31 • 3 min
Hi there! In this week’s show: local 5G networks help fight the coronavirus, Apple announced its highest quarterly revenue ever, Pinterest launches an AR tool to try on your pins and Procter & Gamble wants to create its own tv series to get P&G brands on…
Steven’s week 150: News about Tesla Model 3, Fitbit and GM Cruise
Jan 24 • 3 min
Hi everyone, and welcome! Tesla Model 3 is crushing its (German) competitors, Fitbit data may predict flu outbreaks and GM Cruise introduces a whole new self-driving car concept. Enjoy the episode and see you next week!
Steven’s week 149: News about Facebook AR glasses ambition, DNA testers 23andME, Walmart and Amazon
Jan 17 • 4 min
Welcome to a new episode! Facebook reveals its AR glasses ambition, DNA testers 23andME are disrupting the healthcare sector, Walmart introduces inventory robots and Amazon is going Dutch. Enjoy!
Steven’s week 148: News about SpaceX Starlink satellites, Alexa, Samsung, Instagram and Amazon
Jan 10 • 4 min
Happy New Year from Las Vegas! In the first show of 2020: 60 new SpaceX Starlink satellites launched, new Alexa and car manufacturer partnerships coming up (including Lamborghini!), Samsung presents its revolutionary AI fridge, Instagram’s active user…
Steven’s Week 147: news about PewDiePie, Lyft, Apple, Amazon and Disney+
Dec 20, 2019 • 6 min
Welcome to my last Weekly of the 2010’s! In this episode: YouTube-star PewDiePie takes a break, Lyft is entering the car rental market, Apple offers free DNA test to its employees, Amazon says goodbye to FedEx, but teams up with Apple and Google to make…
Steven’s week 146: News about Netflix, Tesla, Walmart and Pirate Bay
Dec 13, 2019 • 5 min
Hey everyone! In this week’s show: Netflix calls the shots in Golden Globe nominations, Tesla shows its Cybertruck trailer, Walmart is testing autonomous grocery delivery and Pirate Bay enters the streaming market. Enjoy and see you next week!
Steven’s week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon
Dec 6, 2019 • 3 min
Welcome! There is a portable Amazon Echo for the Indian market now coming up, Black Friday and Cyber Monday are breaking records, but Singles Day is still number 1 by far, and Daimler is pilot-testing self-driving Mercedes taxis in California. Enjoy the…
Steven’s week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon
Nov 29, 2019 • 3 min
Welcome to a new show! This week I’m talking about Chinese car service Didi introducing in-car 5G hotspots, a VR headset experiment on cows, how Netflix is trying to join the Oscars race, and the important merge of Alexa and Amazon’s AWS cloud platform.…
Steven’s week 143: News about Amazon Go, Google Assistant, SoftBank and TikTok
Nov 22, 2019 • 4 min
Hi everyone! Amazon Go stores will be growing to supermarket size, Google Assistant is experimenting with a personalised news feed, SoftBank is planning a merge of Japanese messaging app Line and Yahoo Japan, and TikTok is moving into social commerce by…
Steven’s week 142: News about Alibaba, Apple Card, Instagram, Amazon and Disney+
Nov 15, 2019 • 6 min
Welcome to a new show! This week: Alibaba smashes the Singles Day sales record, Apple Card accused of discriminating women, Instagram is copying TikTok, Amazon wants to open a physical grocery store, Disney+ is an instant hit and Instagram starts hiding…
Steven’s week 141: News about Google, Twitter, Uber and Alipay
Nov 8, 2019 • 3 min
Welcome to a new episode everyone! This week, I discuss Google’s acquisition of Fitbit, Twitter’s ban of political ads, Uber’s future plans and how mobile payments in China just got easier for tourists. Enjoy!
Steven calls with Tony Chocolonely
Nov 4, 2019 • 22 min
In this episode he talks to Tony Chocolonely
Steven’s week 140: News about OpenAI, Mark Zuckerberg, Netflix, Google & Libra
Oct 25, 2019 • 6 min
A new episode of my weekly video: Mark Zuckerberg gave a speech about the possibility of free speech on Facebook, London opened the world’s first AI bar, the streaming wars are pushing Netflix to raise more money, OpenAI’s robot hand solves a Rubik’s Cube…
Steven’s week 139: News about Facebook, Fortnite, Oracle and Google
Oct 18, 2019 • 2 min
Hey everyone! In this week’s show: Facebook’s Libra project loses support, Chinese people trust robots more than their bosses, Fortnite blacks out (but not really) and Google introduces Pixel 4 with a cool radar chip user interface.
Steven calls with Herman Toch
Oct 14, 2019 • 27 min
In this episode he talks to Herman Toch
Steven’s week 138: News about John Hancock & Apple Watch, Tik Tok, Apple, Google and Waymo
Oct 11, 2019 • 4 min
In this episode of Steven’s week: life insurance provider John Hancock made a cool deal with Apple Watch to reward active people, Tik Tok puts safety first by banning all political ads, streaming business is becoming more aggressive, Apple will soon come…
Steven calls with Tien Tzuo
Oct 7, 2019 • 27 min
In this episode Steven talks to TIen Tzuo, CEO of Zuora.
Steven’s week 137: News about Volkswagen, Amazon, Mark Zuckerburg vs. Tik Tok and Google Assistant
Oct 4, 2019 • 4 min
Welcome to a new Steven’s Week! In this episode: Volkswagen introduces its car-boot delivery service We Deliver in the UK, Amazon wants to offer Go technology to third parties, Tik Tok is making Mark Zuckerberg nervous and Google Assistant is finally…
Steven’s week 136: News about Walgreen, Apple, LinkedIn, Tesla, Facebook, Amazon Echo and Mark Zuckerberg’s new VR tool.
Sep 27, 2019 • 7 min
In this week’s update: Pharma retailer Walgreens launches drone delivery in the US, Apple opens up Siri to third-party developers, LinkedIn tops digital trust report once more, Tesla reveals million-mile battery, Facebook acquires mind-reading interface…
Titel: STEVENS WEEK 135: News about neobanks, Google’s driverless car, voice assistance and Mercedes
Sep 20, 2019 • 4 min
Welcome everyone! In this week’s show: neobanks are skyrocketing, Google’s driverless car Waymo is taking pole position in the US, the privacy issue of voice assistance keeps on concerning people and Mercedes is no longer investing in R&D of combusting…
Steven’s week 134: News about Facebook, streaming music and Apple TV+ with Netflix
Sep 13, 2019 • 2 min
Hey guys, welcome to a new episode! Facebook announced extra AI investments in the fight against fake videos, streaming revenues are dominating the music industry more than ever before and Apple TV+ is ready to take on Netflix.
Steven’s week 133: News about Didi robotaxi service, Nike, Disney+, Facebook and new iPhone
Sep 6, 2019 • 4 min
Here we go again, my first weekly after the summer break features the Didi robotaxi service in Shanghai, Nike’s new Huarache snekers which can be unlaced by asking Siri, Disney+ is looking to become a massive hit, Facebook is considering hiding likes and…
Steven’s week 132: News about Amazon, the Harry Potter AR game, Apple and Google’s Sidewalk Labs
Jun 28, 2019 • 4 min
Welcome to the last update before the summer break! Amazon wants to use drones in a new surveillance system, the Harry Potter AR game is failing to meet expectations, Apple acquires self-driving startup and Google reveals very promising plans for…
Steven’s week 131: News about Amazon, Uber Eats and McDonald’s, Libra, YouTube and Alexa
Jun 21, 2019 • 6 min
Hey everyone! In this week’s show: Facebook launches Libra cryptocurrency, Uber Eats and McDonalds partner up for drone deliveries, Amazon’s acquisition of Whole Foods is not the success they hoped for, deepfake technology is becoming extremely…
Steven’s Week 130: News about Spotify, Wallmart, Amazon and insurance startup Lemonade
Jun 14, 2019 • 4 min
Welcome to a new update on marketing and technology! In this week’s episode: Spotify closes a podcast deal with the Obamas, Wallmart is testing in-home grocery deliveries, Amazon is launching a fashion app to find clothes online based on your photos,…
Thinkers50 interview about Automation, AI and the Customer Experience
Jun 7, 2019 • 26 min
I did a podcast with Thinkers50. They were so kind to let me share it with you. Thanks for having me.
Steven’s week 129: News about Facebook’s Libra, Amazon’s Echo Show 5 and Amazon’s iTunes
Jun 7, 2019 • 3 min
Welcome to a new update! While we’re getting more details about Facebook’s cryptocurrency Libra, many big banks are introducing their own form of cryptocurrency. Amazon launches the lower-priced Echo Show 5 and Apple waves goodbye to iTunes. Enjoy!
Customer experience in a world of AI platforms
Jun 3, 2019 • 16 min
A bonus-episode.
Steven’s Week #128: News about Facebook, Amazone Alexa & 5G Technology
May 31, 2019 • 3 min
Welcome to a new episode! BBC reported that Facebook will launch their own cryptocurrency, Amazon talked about the future of Alexa and announced three important items they want to work on and 5G is moving rapidly in South Korea. Hope you enjoy!
Steven’s Week #127: News about Amazon, Deliveroo, ByteDance & The Boring Company
May 24, 2019 • 4 min
Welcome to a new update! An interesting new investor for Deliveroo, there’s a new music streaming service by Chinese tech company ByteDance coming up, Amazon’s private labels aren’t effecting the sales of third party sellers on the platform and the Boring…
Steven’s Week #126: News about SpaceX, Uber, Google Assistant & 5G Technology
May 17, 2019 • 4 min
Welcome to a new show! In this week’s update: Uber’s recent stock market adventures, SpaceX’s launches the first satellites in the light of its Starlink mission, Google Assistant is entering a new phase and the 5G war between Donald Trump and China keeps…
Steven’s Week #125: News about Tencent, Singapore fintech, Amazon & 5G Technology
May 10, 2019 • 3 min
Hello from China! In this week’s update: Singapore wants to introduce a virtual bank license to boost innovation in fin tech, Chinese tech giant Tencent is using AI to help diagnose and treat MS or Parkinson’s disease faster, the US urges the UK to…
Steven calls with Rudy Moenaert
May 7, 2019 • 27 min
In the past weeks Steven called with 6 people with a great interest in technology, data, … In this last episode he talked with Rudy Moenaert, professor of strategic marketing.
Steven’s Week 124: news about Alibaba, Marriott, Apple, Sainsbury’s and Facebook
May 3, 2019 • 5 min
Welcome to a new Steven’s Week! The topics of this week’s episode are Alibaba doubling their volume for Tmall, Marriott starting with a home rental offering, Apple revealing their quarterly results, Sainsbury’s launching their first cashless store and…
Steven calls with Thierry Geerts
Apr 29, 2019 • 26 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … In this episode he talks to Thierry Geerts, CEO of Google Belgium.
Steven’s Week 123: News about Facebook, Google, Uber and JcPenney
Apr 26, 2019 • 6 min
Welcome back everyone! In this new episode: Facebook has confirmed it’s working on a digital voice assistant and released some impressive user and sales figures, Google’s smart city project Sidewalk Labs is being criticized for openly communicating about…
Steven calls with Pascal Coppens
Apr 23, 2019 • 28 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … In this episode I talk to Pascal Coppens, China expert at Nexxworks.
Steven’s week 122: News about Walmart and Google Assistant, Facebook and Burger King!
Apr 5, 2019 • 3 min
Welcome everyone! Walmart and Google Assistant partner up for voice shopping, Facebook wants to launch a specific news tab and Burger King and Nestlé are both experimenting with non-beef burgers: the Impossible Burger and the Awesome Burger. Enjoy the…
Steven calls with Ken Hughes
Apr 2, 2019 • 29 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … In this episode I talk to keynote speaker Ken Hughes.
Steven’s week 121: News about McDonalds, Apple and the success of cash-free stores in the US
Mar 29, 2019 • 6 min
Welcome everyone! In this week’s show: local governments in the US aren’t very excited about the success of cash-free stores, McDonalds acquires a big data company for a more personalized experience and what can we expect from Apple TV Plus and the rest…
Steven calls with Tom De Ruyck
Mar 26, 2019 • 34 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … This is the second episode with Tom De Ruyck, managing partner of Insites Consulting.
Steven’s week 120: News about Whatsapp, Instagram, Volvo and Nvidia!
Mar 22, 2019 • 3 min
Welcome everyone! In this week’s update: WhatsApp is preparing to launch a mobile payment service, Instagram is on its way to becoming a social shopping platform, Volvo announced a set of smart safety features and Nvidia’s AI software turns simplistic…
Steven calls with Leslie Cottenjé
Mar 19, 2019 • 31 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … This is the first episode with Leslie Cottenjé, CEO of Hello Customer.
Steven’s Week 119: News about Apple, Airbnb & Amazon
Mar 15, 2019 • 3 min
Welcome to a new update! In this week’s show: rumors say that Apple will launch an AR headset, Airbnb is acquiring the booking site HotelTonight and Amazon is looking for foreign developers to introduce Alexa in more non-English speaking countries. Enjoy!
Steven’s Week 118: News about Target, BMW and Daimler, VW and Ford, Disney and Meituan!
Mar 1, 2019 • 5 min
Welcome! In this week’s show: retailer Target gives its brands a spot on their website, BMW and Daimler are working together to challenge companies like Uber, while Volkswagen and Ford join forces in their development of driverless cars, Asia is…
Steven’s week 117: News about P&G Apple, Amazon, Elon Musk and Google!
Feb 25, 2019 • 4 min
Welcome to another Steven’s Week! P&G is getting ready for a world without ads, Apple could be launching its own video streaming service, Amazon is investing $ 700 million in an electrical vehicle startup, Elon Musk won’t release the AI algorithm used to…
Steven’s Week 116: News about Colruyt, Google, LinkedIn, Apple and Walmart!
Feb 15, 2019 • 3 min
Welcome! In this week’s episode: Colruyt and Google partner up for voice-assisted commerce, LinkedIn is about to launch live video streaming, Apple wants to introduce facial recognition to unlock cars and Walmart wants to create an advertising platform…
Steven’s Week 115: News about Ikea, Warby Parker, a new law in New Jersey and Fortnite!
Feb 8, 2019 • 3 min
In this episode of Steven’s week: Ikea is testing a new business model of furniture rentals, Warby Parker developed an app to try on new glasses, New Jersey is swimming against the tide by forcing retailers to accept cash payments, while Fortnite was…
Steven Van Belleghem by the CEO of Accenture India
Feb 8, 2019 • 14 min
Steven’s week 114: News about Wallmart, Facebook, Volvo and Disney!
Feb 1, 2019 • 5 min
Welcome to a new show! Wallmart no longer needs Google to fight Amazon, Facebook keeps on growing but is criticized after paying kids for data access, Volvo will test its driverless concept car on Swedish roads and Disney’s streaming service is in for a…
Steven’s Week 113: Exciting news from Microsoft, Amazon and Google, Waymo, Boeing and Netflix!
Jan 25, 2019 • 5 min
Welcome to a new Stevens’s Week! Lots of exciting tech news: Microsoft will be using its AI assistant Cortana to support Amazon and Google, Waymo openly shares the flaws of its self-driving vehicle services, Amazon launches delivery robots while Boeing…
Steven’s week 112: News about AT&T and Magic Leap, Caper, Bytedance challenges WeChat and Nike
Jan 18, 2019 • 6 min
Welcome to the new update! In this episode: AT&T and Magic Leap create business solutions with augmented reality together, half of the robots were fired in a Japanese robot hotel, Caper designed smart carts to take cashier-less stores to the next level,…
What to expect from the big technology companies in 2019?
Jan 18, 2019 • 7 min
Steven’s week 111: News about Apple, Audi, Disney, AI algorithms and Amazon Go stores
Jan 11, 2019 • 3 min
Happy 2019 everyone! Welcome to the first show of the year, featuring Apple’s move to make iTunes available for Samsung, an Audi and Disney partnership that wants to bring VR into your car, AI algorithms that detect shared Netflix or Spotify accounts and…
Steven’s week 110: News about Starbucks and Uber Eats, Snapchat, Elon Musk and Google Lens!
Dec 21, 2018 • 5 min
Welcome to the last episode of Steven’s Week this year! The topics: the movie screenplay about Snapchat is number one on the Hollywood blacklist, Starbucks is partnering up with Alibaba Group and Uber Eats, meeting apps are adding features to improve…
10 predictions for customer experience in 2019
Dec 14, 2018 • 17 min
10 predictions for customer experience in 2019
Steven’s week 109: News about Nvidia, Amazon, Taylor Swift and the new king of YouTube!
Dec 14, 2018 • 4 min
Welcome to a new update! In this episode: Nvidia created an entire racing game background using AI, Amazon takes cashier-free stores to airports, Taylor Swift uses face recognition for concert security, we watched about 60 billion hours of gaming footage…
Steven’s week 108: News about Microsoft, Ali Baba, Marriott’s data leak and WhatsApp!
Dec 7, 2018 • 7 min
In this episode of Steven’s Week: Microsoft closed a huge HoloLens deal with the US army, Ali Baba seals a partnership with El Corte Inglés, Marriott’s data leak raises security questions, WhatsApp wants to start payment services in India and China wants…
8 tech announcements of 2018
Nov 30, 2018 • 18 min
8 tech announcements of 2018 that define the future of customer experience
Steven’s week 107: News about UPS, Amazon, Apple Pay, Spotify en WeChat!
Nov 30, 2018 • 4 min
Welcome to a new Steven’s Week! In this episode: UPS wants to use AI to predict the weather and avoid delivery issues, Amazon launches developers’ tool RoboMaker, Apple Pay is coming to Belgium while Spotify is going to India, WeChat teams up with…
Steven’s Week 106: news about AI, Snapchat, LinkedIn en YouTube!
Nov 23, 2018 • 3 min
Welcome to a new Steven’s Week! In this week’s show: AI made it possible to create a master fingerprint, Snapchat keeps on looking for partners to develop cool new AR features, LinkedIn is testing its own version of Stories and YouTube broadcasts the full…
Steven’s week 105: News about Alibaba, Walmart, Starbucks and Snapchat!
Nov 16, 2018 • 4 min
Welcome to the new weekly, now also available through iTunes and Spotify! Big news from Alibaba, that will open its first European logistics hub in Belgium, Walmart is creating in-store AI labs, Starbucks is experimenting with mobile delivery in China and…
Steven’s week 104: News about Wallmart, Amazon, Tesla and Baidu!
Nov 9, 2018 • 6 min
Welcome to another Steven’s Week! Knight Rider is becoming reality thanks to Tesla’s ‘summon your car’ function, the Chinese Baidu smart speaker is doing spectacularly well, Walmart’s online sales is beating Amazon, but meanwhile Amazon is investing…
Steven’s week 103: News about Apple, Amazon Prime, Skydio, Snapchat, Uber and Walmart
Oct 26, 2018 • 4 min
Welcome to another Steven’s week! Apple will attack Netflix and Amazon Prime with its own streaming service, Skydio launched a drone you can control with your Apple Watch, teenagers are still crazy about Snapchat, Walmart is pushing same-day deliveries…
Steven Talks with Simon Mainwaring
Oct 25, 2018 • 24 min
I had the chance to talk to Simon Mainwaring, about the social impact that successful brands could - and should - have on their customers and the rest of the world.
Steven talks with David Li
Oct 25, 2018 • 13 min
I had the pleasure of meeting David Li, he is the founder of the Shenzhen open innovation lab. He can describe the chinese innovation scene in a great way. We also talked about the situation in Europe and why Europe is not as innovative anymore. His…
Steven talks with Jeffrey Kang
Oct 25, 2018 • 11 min
I had the pleasure of meeting Jeffrey Kang, he is the founder and CEO of IngDan, which is the largest IoT platform in the world. Jeffrey Kang has a impressive story. His vision, his ambition, his success is just incredible. I felt very honored to meet him…
Steven talks with Mickey McManus
Oct 25, 2018 • 31 min
Mickey McManus is brilliant. He is a research fellow at Autodesk and is creating the future of that company. I shared my ideas and concepts from my latest book, customers the day after tomorrow, and wanted to have Mickey’s ideas on that. I LOVED this…
Steven Talks with Davy Kestens
Oct 25, 2018 • 22 min
Davy Kestens is the founder/CEO of customer experience software company Sparkcentral. We’ve been working together for more than 5 years now. I really enjoyed to see the growth of his fantastic company. His vision on the future customer experience is…
Steven’s Week 102: news about Rolls-Royce and Intell, MIT University, Uber, GM and Google
Oct 25, 2018 • 5 min
Welcome to a new Steven’s Week! Rolls-Royce and Intell are close to building fully autonomous ships, MIT university in Boston is building an AI college, Uber is entering the stock market, China and Google’s talks about a censored search engine raises…