Steven's weekly podcast

Steven's weekly podcast
Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world. His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.

Steven’s week 138: News about John Hancock & Apple Watch, Tik Tok, Apple, Google and Waymo
Oct 11 • 4 min
In this episode of Steven’s week: life insurance provider John Hancock made a cool deal with Apple Watch to reward active people, Tik Tok puts safety first by banning all political ads, streaming business is becoming more aggressive, Apple will soon come…
Steven calls with Tien Tzuo
Oct 7 • 27 min
In this episode Steven talks to TIen Tzuo, CEO of Zuora.
Steven’s week 137: News about Volkswagen, Amazon, Mark Zuckerburg vs. Tik Tok and Google Assistant
Oct 4 • 4 min
Welcome to a new Steven’s Week! In this episode: Volkswagen introduces its car-boot delivery service We Deliver in the UK, Amazon wants to offer Go technology to third parties, Tik Tok is making Mark Zuckerberg nervous and Google Assistant is finally…
Steven’s week 136: News about Walgreen, Apple, LinkedIn, Tesla, Facebook, Amazon Echo and Mark Zuckerberg’s new VR tool.
Sep 27 • 7 min
In this week’s update: Pharma retailer Walgreens launches drone delivery in the US, Apple opens up Siri to third-party developers, LinkedIn tops digital trust report once more, Tesla reveals million-mile battery, Facebook acquires mind-reading interface…
Titel: STEVENS WEEK 135: News about neobanks, Google’s driverless car, voice assistance and Mercedes
Sep 20 • 4 min
Welcome everyone! In this week’s show: neobanks are skyrocketing, Google’s driverless car Waymo is taking pole position in the US, the privacy issue of voice assistance keeps on concerning people and Mercedes is no longer investing in R&D of combusting…
Steven’s week 134: News about Facebook, streaming music and Apple TV+ with Netflix
Sep 13 • 2 min
Hey guys, welcome to a new episode! Facebook announced extra AI investments in the fight against fake videos, streaming revenues are dominating the music industry more than ever before and Apple TV+ is ready to take on Netflix.
Steven’s week 133: News about Didi robotaxi service, Nike, Disney+, Facebook and new iPhone
Sep 6 • 4 min
Here we go again, my first weekly after the summer break features the Didi robotaxi service in Shanghai, Nike’s new Huarache snekers which can be unlaced by asking Siri, Disney+ is looking to become a massive hit, Facebook is considering hiding likes and…
Steven’s week 132: News about Amazon, the Harry Potter AR game, Apple and Google’s Sidewalk Labs
Jun 28 • 4 min
Welcome to the last update before the summer break! Amazon wants to use drones in a new surveillance system, the Harry Potter AR game is failing to meet expectations, Apple acquires self-driving startup and Google reveals very promising plans for…
Steven’s week 131: News about Amazon, Uber Eats and McDonald’s, Libra, YouTube and Alexa
Jun 21 • 6 min
Hey everyone! In this week’s show: Facebook launches Libra cryptocurrency, Uber Eats and McDonalds partner up for drone deliveries, Amazon’s acquisition of Whole Foods is not the success they hoped for, deepfake technology is becoming extremely…
Steven’s Week 130: News about Spotify, Wallmart, Amazon and insurance startup Lemonade
Jun 14 • 4 min
Welcome to a new update on marketing and technology! In this week’s episode: Spotify closes a podcast deal with the Obamas, Wallmart is testing in-home grocery deliveries, Amazon is launching a fashion app to find clothes online based on your photos,…
Thinkers50 interview about Automation, AI and the Customer Experience
Jun 7 • 26 min
I did a podcast with Thinkers50. They were so kind to let me share it with you. Thanks for having me.
Steven’s week 129: News about Facebook’s Libra, Amazon’s Echo Show 5 and Amazon’s iTunes
Jun 7 • 3 min
Welcome to a new update! While we’re getting more details about Facebook’s cryptocurrency Libra, many big banks are introducing their own form of cryptocurrency. Amazon launches the lower-priced Echo Show 5 and Apple waves goodbye to iTunes. Enjoy!
Customer experience in a world of AI platforms
Jun 3 • 16 min
A bonus-episode.
Steven’s Week #128: News about Facebook, Amazone Alexa & 5G Technology
May 31 • 3 min
Welcome to a new episode! BBC reported that Facebook will launch their own cryptocurrency, Amazon talked about the future of Alexa and announced three important items they want to work on and 5G is moving rapidly in South Korea. Hope you enjoy!
Steven’s Week #127: News about Amazon, Deliveroo, ByteDance & The Boring Company
May 24 • 4 min
Welcome to a new update! An interesting new investor for Deliveroo, there’s a new music streaming service by Chinese tech company ByteDance coming up, Amazon’s private labels aren’t effecting the sales of third party sellers on the platform and the Boring…
Steven’s Week #126: News about SpaceX, Uber, Google Assistant & 5G Technology
May 17 • 4 min
Welcome to a new show! In this week’s update: Uber’s recent stock market adventures, SpaceX’s launches the first satellites in the light of its Starlink mission, Google Assistant is entering a new phase and the 5G war between Donald Trump and China keeps…
Steven’s Week #125: News about Tencent, Singapore fintech, Amazon & 5G Technology
May 10 • 3 min
Hello from China! In this week’s update: Singapore wants to introduce a virtual bank license to boost innovation in fin tech, Chinese tech giant Tencent is using AI to help diagnose and treat MS or Parkinson’s disease faster, the US urges the UK to…
Steven calls with Rudy Moenaert
May 7 • 27 min
In the past weeks Steven called with 6 people with a great interest in technology, data, … In this last episode he talked with Rudy Moenaert, professor of strategic marketing.
Steven’s Week 124: news about Alibaba, Marriott, Apple, Sainsbury’s and Facebook
May 3 • 5 min
Welcome to a new Steven’s Week! The topics of this week’s episode are Alibaba doubling their volume for Tmall, Marriott starting with a home rental offering, Apple revealing their quarterly results, Sainsbury’s launching their first cashless store and…
Steven calls with Thierry Geerts
Apr 29 • 26 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … In this episode he talks to Thierry Geerts, CEO of Google Belgium.
Steven’s Week 123: News about Facebook, Google, Uber and JcPenney
Apr 26 • 6 min
Welcome back everyone! In this new episode: Facebook has confirmed it’s working on a digital voice assistant and released some impressive user and sales figures, Google’s smart city project Sidewalk Labs is being criticized for openly communicating about…
Steven calls with Pascal Coppens
Apr 23 • 28 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … In this episode I talk to Pascal Coppens, China expert at Nexxworks.
Steven’s week 122: News about Walmart and Google Assistant, Facebook and Burger King!
Apr 5 • 3 min
Welcome everyone! Walmart and Google Assistant partner up for voice shopping, Facebook wants to launch a specific news tab and Burger King and Nestlé are both experimenting with non-beef burgers: the Impossible Burger and the Awesome Burger. Enjoy the…
Steven calls with Ken Hughes
Apr 2 • 29 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … In this episode I talk to keynote speaker Ken Hughes.
Steven’s week 121: News about McDonalds, Apple and the success of cash-free stores in the US
Mar 29 • 6 min
Welcome everyone! In this week’s show: local governments in the US aren’t very excited about the success of cash-free stores, McDonalds acquires a big data company for a more personalized experience and what can we expect from Apple TV Plus and the rest…
Steven calls with Tom De Ruyck
Mar 26 • 34 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … This is the second episode with Tom De Ruyck, managing partner of Insites Consulting.
Steven’s week 120: News about Whatsapp, Instagram, Volvo and Nvidia!
Mar 22 • 3 min
Welcome everyone! In this week’s update: WhatsApp is preparing to launch a mobile payment service, Instagram is on its way to becoming a social shopping platform, Volvo announced a set of smart safety features and Nvidia’s AI software turns simplistic…
Steven calls with Leslie Cottenjé
Mar 19 • 31 min
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, … This is the first episode with Leslie Cottenjé, CEO of Hello Customer.
Steven’s Week 119: News about Apple, Airbnb & Amazon
Mar 15 • 3 min
Welcome to a new update! In this week’s show: rumors say that Apple will launch an AR headset, Airbnb is acquiring the booking site HotelTonight and Amazon is looking for foreign developers to introduce Alexa in more non-English speaking countries. Enjoy!
Steven’s Week 118: News about Target, BMW and Daimler, VW and Ford, Disney and Meituan!
Mar 1 • 5 min
Welcome! In this week’s show: retailer Target gives its brands a spot on their website, BMW and Daimler are working together to challenge companies like Uber, while Volkswagen and Ford join forces in their development of driverless cars, Asia is…
Steven’s week 117: News about P&G Apple, Amazon, Elon Musk and Google!
Feb 25 • 4 min
Welcome to another Steven’s Week! P&G is getting ready for a world without ads, Apple could be launching its own video streaming service, Amazon is investing $ 700 million in an electrical vehicle startup, Elon Musk won’t release the AI algorithm used to…
Steven’s Week 116: News about Colruyt, Google, LinkedIn, Apple and Walmart!
Feb 15 • 3 min
Welcome! In this week’s episode: Colruyt and Google partner up for voice-assisted commerce, LinkedIn is about to launch live video streaming, Apple wants to introduce facial recognition to unlock cars and Walmart wants to create an advertising platform…
Steven’s Week 115: News about Ikea, Warby Parker, a new law in New Jersey and Fortnite!
Feb 8 • 3 min
In this episode of Steven’s week: Ikea is testing a new business model of furniture rentals, Warby Parker developed an app to try on new glasses, New Jersey is swimming against the tide by forcing retailers to accept cash payments, while Fortnite was…
Steven Van Belleghem by the CEO of Accenture India
Feb 8 • 14 min
Steven’s week 114: News about Wallmart, Facebook, Volvo and Disney!
Feb 1 • 5 min
Welcome to a new show! Wallmart no longer needs Google to fight Amazon, Facebook keeps on growing but is criticized after paying kids for data access, Volvo will test its driverless concept car on Swedish roads and Disney’s streaming service is in for a…
Steven’s Week 113: Exciting news from Microsoft, Amazon and Google, Waymo, Boeing and Netflix!
Jan 25 • 5 min
Welcome to a new Stevens’s Week! Lots of exciting tech news: Microsoft will be using its AI assistant Cortana to support Amazon and Google, Waymo openly shares the flaws of its self-driving vehicle services, Amazon launches delivery robots while Boeing…
Steven’s week 112: News about AT&T and Magic Leap, Caper, Bytedance challenges WeChat and Nike
Jan 18 • 6 min
Welcome to the new update! In this episode: AT&T and Magic Leap create business solutions with augmented reality together, half of the robots were fired in a Japanese robot hotel, Caper designed smart carts to take cashier-less stores to the next level,…
What to expect from the big technology companies in 2019?
Jan 18 • 7 min
Steven’s week 111: News about Apple, Audi, Disney, AI algorithms and Amazon Go stores
Jan 11 • 3 min
Happy 2019 everyone! Welcome to the first show of the year, featuring Apple’s move to make iTunes available for Samsung, an Audi and Disney partnership that wants to bring VR into your car, AI algorithms that detect shared Netflix or Spotify accounts and…
Steven’s week 110: News about Starbucks and Uber Eats, Snapchat, Elon Musk and Google Lens!
Dec 21, 2018 • 5 min
Welcome to the last episode of Steven’s Week this year! The topics: the movie screenplay about Snapchat is number one on the Hollywood blacklist, Starbucks is partnering up with Alibaba Group and Uber Eats, meeting apps are adding features to improve…
10 predictions for customer experience in 2019
Dec 14, 2018 • 17 min
10 predictions for customer experience in 2019
Steven’s week 109: News about Nvidia, Amazon, Taylor Swift and the new king of YouTube!
Dec 14, 2018 • 4 min
Welcome to a new update! In this episode: Nvidia created an entire racing game background using AI, Amazon takes cashier-free stores to airports, Taylor Swift uses face recognition for concert security, we watched about 60 billion hours of gaming footage…
Steven’s week 108: News about Microsoft, Ali Baba, Marriott’s data leak and WhatsApp!
Dec 7, 2018 • 7 min
In this episode of Steven’s Week: Microsoft closed a huge HoloLens deal with the US army, Ali Baba seals a partnership with El Corte Inglés, Marriott’s data leak raises security questions, WhatsApp wants to start payment services in India and China wants…
8 tech announcements of 2018
Nov 30, 2018 • 18 min
8 tech announcements of 2018 that define the future of customer experience
Steven’s week 107: News about UPS, Amazon, Apple Pay, Spotify en WeChat!
Nov 30, 2018 • 4 min
Welcome to a new Steven’s Week! In this episode: UPS wants to use AI to predict the weather and avoid delivery issues, Amazon launches developers’ tool RoboMaker, Apple Pay is coming to Belgium while Spotify is going to India, WeChat teams up with…
Steven’s Week 106: news about AI, Snapchat, LinkedIn en YouTube!
Nov 23, 2018 • 3 min
Welcome to a new Steven’s Week! In this week’s show: AI made it possible to create a master fingerprint, Snapchat keeps on looking for partners to develop cool new AR features, LinkedIn is testing its own version of Stories and YouTube broadcasts the full…
Steven’s week 105: News about Alibaba, Walmart, Starbucks and Snapchat!
Nov 16, 2018 • 4 min
Welcome to the new weekly, now also available through iTunes and Spotify! Big news from Alibaba, that will open its first European logistics hub in Belgium, Walmart is creating in-store AI labs, Starbucks is experimenting with mobile delivery in China and…
Steven’s week 104: News about Wallmart, Amazon, Tesla and Baidu!
Nov 9, 2018 • 6 min
Welcome to another Steven’s Week! Knight Rider is becoming reality thanks to Tesla’s ‘summon your car’ function, the Chinese Baidu smart speaker is doing spectacularly well, Walmart’s online sales is beating Amazon, but meanwhile Amazon is investing…
Steven’s week 103: News about Apple, Amazon Prime, Skydio, Snapchat, Uber and Walmart
Oct 26, 2018 • 4 min
Welcome to another Steven’s week! Apple will attack Netflix and Amazon Prime with its own streaming service, Skydio launched a drone you can control with your Apple Watch, teenagers are still crazy about Snapchat, Walmart is pushing same-day deliveries…
Steven Talks with Simon Mainwaring
Oct 25, 2018 • 24 min
I had the chance to talk to Simon Mainwaring, about the social impact that successful brands could - and should - have on their customers and the rest of the world.
Steven talks with David Li
Oct 25, 2018 • 13 min
I had the pleasure of meeting David Li, he is the founder of the Shenzhen open innovation lab. He can describe the chinese innovation scene in a great way. We also talked about the situation in Europe and why Europe is not as innovative anymore. His…
Steven talks with Jeffrey Kang
Oct 25, 2018 • 11 min
I had the pleasure of meeting Jeffrey Kang, he is the founder and CEO of IngDan, which is the largest IoT platform in the world. Jeffrey Kang has a impressive story. His vision, his ambition, his success is just incredible. I felt very honored to meet him…
Steven talks with Mickey McManus
Oct 25, 2018 • 31 min
Mickey McManus is brilliant. He is a research fellow at Autodesk and is creating the future of that company. I shared my ideas and concepts from my latest book, customers the day after tomorrow, and wanted to have Mickey’s ideas on that. I LOVED this…
Steven Talks with Davy Kestens
Oct 25, 2018 • 22 min
Davy Kestens is the founder/CEO of customer experience software company Sparkcentral. We’ve been working together for more than 5 years now. I really enjoyed to see the growth of his fantastic company. His vision on the future customer experience is…
Steven’s Week 102: news about Rolls-Royce and Intell, MIT University, Uber, GM and Google
Oct 25, 2018 • 5 min
Welcome to a new Steven’s Week! Rolls-Royce and Intell are close to building fully autonomous ships, MIT university in Boston is building an AI college, Uber is entering the stock market, China and Google’s talks about a censored search engine raises…