ACA Cast

ACA Cast
This is the official podcast for ACA International, the largest membership organization in the accounts receivable management industry. ACA Cast delivers the latest accounts receivable management industry news and information.

COVID-19: Working in a New Environment
May 28 • 10 min
There’s no question that the COVID-19 crisis has presented many unforeseen challenges and opportunities that could become the “new normal” as we flatten the curve and transition back into the office environment. In this episode of ACA Cast titled,…
A Closer Look at M&As
May 18 • 6 min
Collectors Insurance Agency pros discuss ways M&As impact your bonds, licensing and insurance.If a merger or acquisition is in your company’s future, then this episode of ACA Cast titled, “A Closer Look at M&As” is must listen-to podcast for you…
Identity Theft: Don’t Fall Victim to the Threat
May 18 • 7 min
Financial losses associated with identity theft seem to expand each year despite the safeguards and ongoing educational information published by government, financial and consumer groups. In this episode of ACA Cast titled, “Identity Theft: Don’t Fall…
Alliance ACA is Here for You
Apr 2 • 13 min
Members Nita Singh and Larry Steller talk about the program designed to connect companies with business resources that meet their operations and budget needs.
Collection Leaders Guide to Responding to COVID-19
Mar 18 • 22 min
The Collection Leader’s Guide to the Coronavirus Negative Info-Demic
Valuation is in the Eye of the Buyer
Mar 16 • 10 min
Are you in the market to buy or sell a business? ACA International members from Kaulkin Ginsberg talk it out on this week’s podcast.
Court is in Session on Medical Debt Collections
Mar 2 • 9 min
Compliance Analysts Andrew Pavlik and Laura Dadd review insights to know on FDCPA cases connected to medical debt and credit reporting.
Optimizing Your Operations to Manage Litigation Risk
Feb 25 • 15 min
Industry experts preview ACA International’s March 5 Hot Topic seminar on legal trends and operations.
Fundamentals of Tax Time Collections
Feb 17 • 10 min
Helpful tips for working with consumers before and during tax season.
Figuring it Out: Health Care Billing Practices
Feb 10 • 28 min
On this episode of ACA Cast, host Kim Coghill, vice president of communications for ACA International, leads a discussion with Irene Hoheusle, vice president of collections and education with Account Recovery Specialists in Wichita, Kansas, and Tim…
Managing Industry Operations in 2020
Feb 3 • 10 min
Financial services, economy and technology trends to watch.
Leadership Fuel with Michael Lamm: Getting the Most Out of Industry Conferences
Jan 28 • 11 min
Michael Lamm shares tips to maximize learning experiences at face-to-face conferences and through online seminars.
Working Together on Capitol Hill
Jan 20 • 29 min
2019 was a banner year for advocacy in the industry, making 2020 a critical time to build on progress with legislators and regulators.
Insights on Call Auditing—No Two Calls are Alike
Jan 13 • 26 min
Call listening feedback can help your collectors calibrate to all compliance expectations and learn to better serve consumers. This episode of ACA Cast digs into ways you can build a robust auditing program.
Forecasting State Level Politics in an Election Year
Jan 6 • 13 min
ACA International’s Vice President of State and Government Affairs Andrew Madden provides a state legislative and advocacy outlook for 2020.
The Power of a Compliment
Dec 19, 2019 • 10 min
How an ACA International member company tracks and promotes positive consumer feedback.
Dissecting the TRACED Act
Dec 17, 2019 • 20 min
How the legislation aiming to mitigate illegal robocalls has evolved.
Meet Our New Advocacy Team Member: Patrick Russell
Dec 11, 2019 • 4 min
Dedicated federal advocacy manager joins ACA International in Washington, D.C., to expand reach with Congress and regulators on behalf of members.
What We Followed in Court
Dec 9, 2019 • 14 min
We’re digging into the most significant cases of 2019 – check out what we learned in an informative podcast.
Compliance Equals Success
Nov 25, 2019 • 13 min
Want to sleep well at night? Make sure your staff is properly trained!
Understanding the Challenge to the Constitutionality of CFPB’s Leadership Structure
Nov 18, 2019 • 24 min
Two attorneys discuss SCOTUS’ plan to hear possible game-changing CFPB case
Leadership Fuel with Michael Lamm: Developing Rock Stars!
Nov 11, 2019 • 15 min
An open dialogue between management and staff is paramount to achieving success in the office.
A Leg Up on FDCPA Compliance
Oct 30, 2019 • 8 min
ACA International’s new FDCPA Compliance Guide is designed to help members succeed with updated case law and inclusion of excerpts from the Consumer Financial Protection Bureau’s proposed debt collection rule.
Why is a Debt Collector Calling Me?
Oct 28, 2019 • 4 min
Industry expert addresses potential consumer questions in an upcoming podcast suitable for members and other industry professionals to share.
Part Three: Getting to Know the ACA Compliance Department
Oct 23, 2019 • 8 min
The third episode of “ACA Cast: Getting to Know the ACA Compliance Department,” features Compliance Analyst Laura Dadd, who is interviewed by ACA attorney member Shaun Ertischek, general counsel for Data Search NY Inc. in Bonita Springs, Fla.
Testifying on Your Behalf
Oct 21, 2019 • 23 min
ARM experts discuss their experience testifying before Maxine Waters and the House Financial Services Committee
Part Two: Getting to Know the ACA Compliance Department
Oct 17, 2019 • 10 min
The second episode of “ACA Cast: Getting to Know the ACA Compliance Department,” features Compliance Analyst Andrew Pavlik , who is interviewed by industry expert Monica Littman, associate at Fineman Krekstein & Harris P.C. in Philadelphia.
Getting to Know the ACA Compliance Department
Oct 14, 2019 • 25 min
ARM industry veterans provide an insider’s view of trends and news related to compliance, case law including contradictory opinions and other important topics.
Case Law Developments Concerning TCPA and Beyond
Oct 8, 2019 • 45 min
Experts offer insights on trends in case law, compliance concerns using modern technology and the current Telephone Consumer Protection Act landscape in general.
Managing Your Brand
Sep 30, 2019 • 29 min
Perception is reality! Make sure yours appropriately reflects your company’s values, quality and commitment to excellence.
The Economy: Preparing for What’s Around the Corner
Sep 23, 2019 • 17 min
Unemployment is at an all-time low—but is that enough to sustain a healthy economy? Grab your crystal ball and join ACA for quick look into the future!
Utilizing Technology to Scale Back Non-Revenue Related Overhead
Sep 16, 2019 • 21 min
How to embrace technology, maximize efficiency and compliance.
Call Baiting: Don’t Get Hooked
Sep 9, 2019 • 18 min
Don’t be fooled! Call baiting is real threat that can be handled with proper training.
Litigation Landscape in West Virginia
Sep 2, 2019 • 33 min
What Debt Collectors should know about the 2015 Amendments to the Consumer and Credit Protection Act”
Leadership Fuel with Michael Lamm: Idea Engagement
Aug 26, 2019 • 18 min
Leaders who encourage open discussions and new ideas are likely to cultivate a fulfilled staff and successful business.
Growth Market: The Re-Emergence of Financial Services
Aug 19, 2019 • 16 min
Experts offer insights on market trends, the regulatory environment and potential disruptors like cryptocurrencies.
Debt Buying: Mistakes to Avoid
Jul 29, 2019 • 19 min
The “bullish” debt buying market is ripe for ARM professionals interested in expanding their business.
Live, From San Diego: Four Sessions in One Day
Jul 10, 2019 • 7 min
Free live stream series gives offsite professionals the opportunity to participate in ACA’s Convention!
The CFPB’s Proposed Rule: Peeling Back the Layers
Jul 8, 2019 • 26 min
Top ARM professionals provide analyses and insights into the finer points of the proposed rule.
Leadership Fuel with Michael Lamm “Mentoring: Helping the Next Generation Succeed”
Jul 1, 2019 • 17 min
Mentoring the next generation of accounts receivable management industry professionals can be one of the most fulfilling functions of a leader’s role.
Identity Theft: Don’t Fall Victim to the Threat
Jun 17, 2019 • 7 min
Securing personal information and communicating with debt collectors are crucial steps to protecting finances in today’s digital world.
Compliance Education: Knowledge is Power
Jun 10, 2019 • 19 min
Listen to Harry Strausser III, ACA’s director of education and membership development, discuss compliance, training and ACA’s cutting-edge delivery mechanisms with John Bedard, an attorney with the Bedard Law Group in the Atlanta area
Leadership Fuel with Michael Lamm: Managing Conflicts
May 28, 2019 • 14 min
Creating a Workplace Culture that Encourages Instructive Feedback is the First Step in Managing the Inevitable Workplace Conflict
Positive Consumer Communication with Mary Shores
May 20, 2019 • 16 min
Communication expert Mary Shores shares tips on how to have more constructive conversations with consumers.
Advocacy in Action
May 7, 2019 • 10 min
Seasoned ARM professionals recount their experiences engaging with Washington’s insiders during ACA’s previous Fly-In events.
All Politics is Local
May 6, 2019 • 19 min
Getting involved in state advocacy efforts is as easy as picking up the phone and calling your representative. Don’t let another legislative session slip by without meeting key figures in your capitol.
Leadership Fuel with Michael Lamm: Launching a Grassroots Campaign in Your Community
Apr 22, 2019 • 12 min
Active participation in community events provides a springboard for ARM professionals seeking to create a positive narrative for the industry.
ACA Int’l v. FCC: Where are We Now?
Apr 15, 2019 • 26 min
In this riveting episode of ACA Cast, Rick Perr, an ACA Board Member and partner with Fineman Krekstein & Harris, PC in Philadelphia, and David Kaminski, a partner and chair of the financial services and class action group, Carlson & Messer LLP, Los…
Planning for the Unplanned: The Soft Touch to Health Care Collections
Apr 2, 2019 • 15 min
Collecting debt related to medical bills requires empathy, intelligence – and much more
Leadership Fuel with Michael Lamm—Tech Transformation
Mar 25, 2019 • 8 min
Industry veteran encourages leaders to prepare for shifts in technology
“Law Firm Fights ‘Regulation by Enforcement’ Approach”
Mar 18, 2019 • 13 min
Scott Weltman details his experience facing the CFPB in court and testifying before Congress in an upcoming episode of ACA Cast.
Fair Debt Collection Practices Act 101
Mar 5, 2019 • 6 min
Jessica Hearn, CFO/Compliance Director of Universal Fidelity, LP provide tips for a consumer when a debt collector contacts a consumer
Countdown to Spring Forum & Expo
Feb 27, 2019 • 9 min
Kim Coghill interviews industry veteran Harry Strausser III about topics slated for discussion in educational sessions at Spring Forum & Expo March 13-15 in Las Vegas
Winning Federal Government Contracts
Feb 25, 2019 • 11 min
ARM experts discuss identifying new markets to expand your revenue stream.
How Technology-Based Games Can Enhance Employee Training
Feb 19, 2019 • 16 min
ACA members Debra Ciskey and Christian Lehr discuss the “gamification” of compliance training products.
Experts Discuss CFPB Rulemaking
Jan 28, 2019 • 21 min
A panel discussion about the CFPB’s highly-anticipated rulemaking related to the Fair Debt Collection Practices Act of 1977
Leadership Fuel with Michael Lamm
Jan 21, 2019 • 9 min
In the first episode, Michael Lamm, managing partner at Corporate Advisory Solutions LLC, discusses creating a positive, transparent work environment that inspires employees to achieve greatness.
Finding, Recruiting and Retaining a Quality Workforce.
Jan 9, 2019 • 13 min
Finding, Recruiting, Nurturing and Retaining a Quality Workforce In the Accounts Receivable Management Industry.
A New Leader–A New Direction?
Dec 20, 2018 • 20 min
Informative discussion of new leadership at the Bureau of Consumer Financial Protection.
Robocall Legislation & TCPA Reform
Dec 7, 2018 • 16 min
Review recent legislation aimed at curbing robocalls and what to expect on Telephone Consumer Protection Act reform in the 116th Congress.
ACA’s Post Midterm Elections Analysis: A Look Ahead
Nov 14, 2018 • 10 min
ACA Cast looks ahead to what the new political landscape might mean for the accounts receivable management and the prospects of TCPA reform.
ACA’s Post Midterm Elections Analysis: Federal Elections
Nov 13, 2018 • 8 min
Host Kim Coghill interviews Rae Ann Bevington, ACA’s vice president of congressional and political affairs, about key federal elections and what is in store for the 116th Congress once the dust of the election season has settled.
ACA’s Post Midterm Elections Analysis: State Elections
Nov 7, 2018 • 8 min
Host Kim Coghill reviews midterm state elections results and what it means for the receivable management industry with Andy Madden, ACA’s vice president of government and state affairs.
ACA’s Midterm Elections Preview: Federal Elections
Nov 2, 2018 • 14 min
Midterm election preview and the possible outcome for the accounts receivable management industry
ACA’s Midterm Elections Preview: State Elections
Oct 31, 2018 • 10 min
What you need to know about the upcoming midterm election from the ARM industry perspective.