ACA Cast

ACA Cast
This is the official podcast for ACA International, the largest membership organization in the accounts receivable management industry. ACA Cast delivers the latest accounts receivable management industry news and information.

Identity Theft: Don’t Fall Victim to the Threat
Jun 17 • 7 min
Securing personal information and communicating with debt collectors are crucial steps to protecting finances in today’s digital world.
Compliance Education: Knowledge is Power
Jun 10 • 19 min
Listen to Harry Strausser III, ACA’s director of education and membership development, discuss compliance, training and ACA’s cutting-edge delivery mechanisms with John Bedard, an attorney with the Bedard Law Group in the Atlanta area
Leadership Fuel with Michael Lamm: Managing Conflicts
May 28 • 14 min
Creating a Workplace Culture that Encourages Instructive Feedback is the First Step in Managing the Inevitable Workplace Conflict
Positive Consumer Communication with Mary Shores
May 20 • 16 min
Communication expert Mary Shores shares tips on how to have more constructive conversations with consumers.
Advocacy in Action
May 7 • 10 min
Seasoned ARM professionals recount their experiences engaging with Washington’s insiders during ACA’s previous Fly-In events.
All Politics is Local
May 6 • 19 min
Getting involved in state advocacy efforts is as easy as picking up the phone and calling your representative. Don’t let another legislative session slip by without meeting key figures in your capitol.
Leadership Fuel with Michael Lamm: Launching a Grassroots Campaign in Your Community
Apr 22 • 12 min
Active participation in community events provides a springboard for ARM professionals seeking to create a positive narrative for the industry.
ACA Int’l v. FCC: Where are We Now?
Apr 15 • 26 min
In this riveting episode of ACA Cast, Rick Perr, an ACA Board Member and partner with Fineman Krekstein & Harris, PC in Philadelphia, and David Kaminski, a partner and chair of the financial services and class action group, Carlson & Messer LLP, Los…
Planning for the Unplanned: The Soft Touch to Health Care Collections
Apr 2 • 15 min
Collecting debt related to medical bills requires empathy, intelligence – and much more
Leadership Fuel with Michael Lamm—Tech Transformation
Mar 25 • 8 min
Industry veteran encourages leaders to prepare for shifts in technology
“Law Firm Fights ‘Regulation by Enforcement’ Approach”
Mar 18 • 13 min
Scott Weltman details his experience facing the CFPB in court and testifying before Congress in an upcoming episode of ACA Cast.
Fair Debt Collection Practices Act 101
Mar 5 • 6 min
Jessica Hearn, CFO/Compliance Director of Universal Fidelity, LP provide tips for a consumer when a debt collector contacts a consumer
Countdown to Spring Forum & Expo
Feb 27 • 9 min
Kim Coghill interviews industry veteran Harry Strausser III about topics slated for discussion in educational sessions at Spring Forum & Expo March 13-15 in Las Vegas
Winning Federal Government Contracts
Feb 25 • 11 min
ARM experts discuss identifying new markets to expand your revenue stream.
How Technology-Based Games Can Enhance Employee Training
Feb 19 • 16 min
ACA members Debra Ciskey and Christian Lehr discuss the “gamification” of compliance training products.
Experts Discuss CFPB Rulemaking
Jan 28 • 21 min
A panel discussion about the CFPB’s highly-anticipated rulemaking related to the Fair Debt Collection Practices Act of 1977
Leadership Fuel with Michael Lamm
Jan 21 • 9 min
In the first episode, Michael Lamm, managing partner at Corporate Advisory Solutions LLC, discusses creating a positive, transparent work environment that inspires employees to achieve greatness.
Finding, Recruiting and Retaining a Quality Workforce.
Jan 9 • 13 min
Finding, Recruiting, Nurturing and Retaining a Quality Workforce In the Accounts Receivable Management Industry.
A New Leader–A New Direction?
Dec 20, 2018 • 20 min
Informative discussion of new leadership at the Bureau of Consumer Financial Protection.
Robocall Legislation & TCPA Reform
Dec 7, 2018 • 16 min
Review recent legislation aimed at curbing robocalls and what to expect on Telephone Consumer Protection Act reform in the 116th Congress.
ACA’s Post Midterm Elections Analysis: A Look Ahead
Nov 14, 2018 • 10 min
ACA Cast looks ahead to what the new political landscape might mean for the accounts receivable management and the prospects of TCPA reform.
ACA’s Post Midterm Elections Analysis: Federal Elections
Nov 13, 2018 • 8 min
Host Kim Coghill interviews Rae Ann Bevington, ACA’s vice president of congressional and political affairs, about key federal elections and what is in store for the 116th Congress once the dust of the election season has settled.
ACA’s Post Midterm Elections Analysis: State Elections
Nov 7, 2018 • 8 min
Host Kim Coghill reviews midterm state elections results and what it means for the receivable management industry with Andy Madden, ACA’s vice president of government and state affairs.
ACA’s Midterm Elections Preview: Federal Elections
Nov 2, 2018 • 14 min
Midterm election preview and the possible outcome for the accounts receivable management industry
ACA’s Midterm Elections Preview: State Elections
Oct 31, 2018 • 10 min
What you need to know about the upcoming midterm election from the ARM industry perspective.