Talking Points

Talking Points

thepointsguy.com
Join Brian Kelly, The Points Guy, as he sits down with people who are changing the way we travel. Each week, you’ll get exclusive interviews from Brian with top executives in the travel industry, influencers and TPG staff. Hear insights and glean tips ?


Here’s why you should care about British Airways’ Avios
Dec 11 • 28 min
TPG U.K.’s director of content, Nicky Kelvin, explains how U.S. travelers can make the most out of British Airways’ Executive Club program — which was named the Best International Airline Loyalty Program at the 2019 TPG Awards. You’ll learn how to avoid…
Cruising with Carnival
Dec 6 • 23 min
Continuing with Cruise Week on Talking Points, hop aboard and sail more of the high seas - this time with Carnival Corporation’s President and CEO Arnold Donald. TPG himself and Donald discuss Carnival’s 9 cruise line brands. Riding a roller coaster on…
Cruising with Norwegian
Dec 4 • 21 min
Norwegian Cruise Line’s CEO explains why a cruise vacation can work for any kind of traveler — even solo travelers — how Norwegian drives loyalty and their plans to eliminate the use of 6 million plastic bottles on board per year. Tune in and you’ll also…
Holiday Hotline: TPG answers your burning points and miles questions
Nov 27 • 37 min
We’re back with our second Hotline Bling episode. This time, we’re answering a few of the points-and-miles questions we get all the time, like when to downgrade or upgrade a Chase Sapphire card, the best use of Capital One miles and how to get to the…
Everything you need to know about Qatar Airways’ inflight entertainment
Nov 20 • 18 min
Ever wonder what goes on behind the scenes of your inflight entertainment? Think it should go away completely or wish the airlines would figure out how to let you connect your Bluetooth headphones? Babar Rahman, Qatar Airways’ head of global marketing and…
The best ways to maximize points and miles on Hawaiian Airlines
Nov 15 • 18 min
TPG’s Special Projects Editor-at-Large Nick Ewen catches up with Brian Kelly on the heels of our interview with Hawaiian Airlines CEO Peter Ingram to discuss how to actually get the most out this carrier’s loyalty program. You’ll learn which partners Ewen…
Hawaiian Airlines CEO celebrates the carrier’s 90th anniversary
Nov 13 • 29 min
Peter Ingram, President & CEO of Hawaiian Airlines joins Talking Points to celebrate the airline’s 90th - yes 90th! - anniversary. The airline started in 1929 as a small island hopper, and is now a global carrier. Brian and Peter go into detail about the…
The founder of Brex corporate card reveals how he built a $2.5 billion company in two years
Nov 6 • 26 min
On this round-table episode of Talking Points, co-CEO and co-founder Henrique Dubugras and head of Brex partnerships and rewards Thomas Piani explain what sets the Brex corporate card apart; what their latest product, Brex Cash, is; and how they’ve built…
How the founder of Journera wants to reshape travel through data
Oct 30 • 32 min
“Data is a currency, and you’ve got to get ready for a world where not just Google knows that, but travel brands capitalize on the fact that their information is key to making a better journey.” That’s from Jeff Katz, one of the most prominent figures in…
Star Alliance CEO wants to make your travels easier
Oct 23 • 30 min
Talking Points welcomes its first airline alliance guest! The CEO of Star Alliance, Jeffrey Goh, explains how his team is determined to make traveling more seamless than ever. He tells Brian Kelly about the tech and app advancements passengers can expect…
Virgin Atlantic CEO reveals changes that will make you want to book your next trip with the airline
Oct 16 • 34 min
The head of one of the most iconic brands in aviation stopped by the TPG office for an episode of Talking Points. Shai Weiss, the CEO of Virgin Atlantic, joined Brian Kelly, The Points Guy, to discuss why the Heathrow expansion is essential to the…
Uber’s $200 helicopter rides let you bypass airport traffic
Oct 7 • 24 min
New Yorkers were introduced to Uber Elevate’s latest development last week when Uber Copter rides to JFK airport became available to all riders with the Uber app. This comes just three months after the ride-hailing company began on-demand helicopter rides…
Delta CEO Ed Bastian on growth, environment and Sky Club
Oct 2 • 24 min
Delta CEO Ed Bastian joins Talking Points during the Skift Global Forum to talk about the airline’s growth since going bankrupt in 2005, the pains of airport infrastructure, and how Delta is freezing its carbon footprint. For information regarding your…
Delta Amex cards adding major new benefits, changing others in 2020
Sep 30 • 36 min
Cobranded airline cards have been getting more features as of late, so it’s great to see that today, Amex is announcing a host of changes across the entire portfolio of Delta credit cards, adding new perks and adjusting or removing a handful of existing…
United’s MileagePlus VP Loyalty details PlusPoints upgrades, maternity status hold and more
Sep 24 • 34 min
Extra Extra! We have some big news on this episode of Talking Points. Brian Kelly sits down with Luc Bondar, United Airlines’ Vice President of Loyalty, to dig into some significant changes coming to the airline’s frequent-flyer program, MileagePlus. For…
Spirit Airlines’ CEO reveals plans to transform ‘America’s most hated airline’
Sep 18 • 25 min
Ted Christie, the CEO of Spirit Airlines, joined Talking Points to share how “America’s most hated airline” is now making strides to evolve from that once-infamous tagline, adding comfier seats and a revamped loyalty program in an aim to become your go-to…
Meet the Man Responsible for Delta’s On-Time Performance: Talking Points Live @ Delta Flight Museum
Sep 11 • 25 min
As part of an exclusive TPG Reader Event at the Delta Flight Museum, Talking Points went live in front of an audience of more than 200 people, and we’re sharing it with you! Brian Kelly, The Points Guy, sat down with Gil West, the Senior Executive VP and…
TPG Parent Company CEO Ric Elias Describes Surviving The ‘Miracle On The Hudson’
Sep 4 • 23 min
Ric Elias, the CEO and co-founder of Red Ventures, is a survivor of the “The Miracle on the Hudson.” He joins Talking Points to share how this near-death experience has shaped the way he runs his business, his role as a father, and his life philosophy. He…
American Express CMO Behind The Platinum and Gold Cards Reveals ‘Customer First’ Approach
Aug 28 • 24 min
American Express CMO, Elizabeth Rutledge, joins Brian Kelly on Talking Points. In her 25-plus years with the company, Rutledge has overseen the beloved Platinum and Gold cards, the message behind the brand’s M.O., “Powerful Backing.” Brian and Elizabeth…
Brian Kelly Reveals How to Choose the Right Credit Card and Redeem Chase Ultimate Rewards
Aug 21 • 34 min
This week, join Talking Points on a trip over to Chase’s flagship branch in New York City. JP Morgan’s head of branch banking and wealth management, Pam Codispoti led a conversation with Brian Kelly to find out how he earns and redeems his Ultimate…
Understanding Your Credit Score, Sign Up Bonuses, and Premium Rewards with TPG’s Credit Cards Editor
Aug 14 • 37 min
Tune in for a credit card low-down with TPG’s credit card editor Benét Wilson. Wilson’s an AvGeek at heart, but she’s also a credit card warrior. She explains everything from building your credit and avoiding FAKO scores to choosing the right premium…
Hospitality Icon Danny Meyer on Travel, Tipping and Elevating Business Class Meals on Delta
Aug 7 • 32 min
Meyer details his quest to eliminate tipping — at his own restaurants and beyond, explains how travel influences his “Enlightened Hospitality” M.O., and evaluates the role of technology in the ever-evolving global dining world. For information regarding…
Maximizing Delta Miles, Award Chart Sweet Spots and Tips for Military Travelers with Richard Kerr
Jul 31 • 26 min
Brian welcomes Richard Kerr as the latest full-time addition to the TPG team. You’ll learn all about his new role at The Points Guy, along with some of Richard’s favorite points and miles topics, including transferring points to airlines, disputing resort…
How to Stay Off the ‘Passenger Shaming’ Naughty List
Jul 24 • 24 min
Does common sense go out the window when people get on an airplane? We’ve seen passengers end up in jail for painting their nails, play barefoot footsies and even use the air vent to dry their underpants. There is a place where these passengers can be…
TPG Hotline: Listener Q&A
Jul 17 • 30 min
Your questions answered! Host Brian Kelly answers your points & miles questions from the TPG Hotline. Callers from all over the US asked: how to watch out for phantom availability; when to choose a co-branded card over a travel rewards card; and the best…
Sara Nelson: “The World’s Most Powerful Flight Attendant”
Jul 10 • 36 min
Sara Nelson explains why she won’t fly the 737 MAX, whether she thinks Delta’s flight attendants should unionize, and how she fights for workplace equality as the President of the Association of Flight Attendants. For information regarding your data…
Randi Zuckerberg on Travel, Tech, and Startup Culture
Jul 3 • 24 min
Zuckerberg shares her career trajectory, experience as a United Airlines Global Services member, and how the travel industry could improve as a whole. For information regarding your data privacy, visit acast.com/privacy
President of American Express Travel: Audrey Hendley
Jun 26 • 21 min
The President of American Express Travel, Audrey Hendley, explains the decision behind making prepaid Fine Hotels & Resorts stays bookable with Membership Rewards points, as well as the benefits of booking through Amex travel. If you’ve been thinking…
Rainbow Railroad: Saving LGBTQI Lives
Jun 20 • 20 min
Kimahli Powell, Rainbow Railroad’s Executive Director, joins Brian Kelly on this special episode of Talking Points. Powell explains the details behind Rainbow Railroad’s mission and life saving work, including how they identify cases, the costs it takes…
RuPaul’s Drag Race All-Star Trixie Mattel
Jun 12 • 20 min
In honor of International Pride Month/Stonewall 50, Talking Points is celebrating. This episode features the inimitable Trixie Mattel, a RuPaul’s Drag Race All Star and named one of the Most Powerful Drag Queens in America by NY Magazine in 2019. Trixie…
Martha Stewart on MSC Cruises, Uber, and her World Travels
Jun 5 • 24 min
Martha Stewart gives TPG the rundown on her partnership with MSC Cruises, tells us about her worldly travels, and shares what she’s been up to with Snoop Dogg. For information regarding your data privacy, visit acast.com/privacy
Best Of: Lady Bosses
May 29 • 41 min
Talking Points now drops on Wednesdays! Toady we have another ‘Best Of’ to highlight the women who are dominating the travel space. On this episode, you’ll hear interviews with Caryn Seidman-Becker, the CEO and co-founder of CLEAR, Kristin Lemkau, the CMO…
Best Of: Hotels
May 21 • 34 min
We bring you a Talking Points ‘Best Of’ this week. Today is all about hotels! Hear a quick break down of some favorite Talking Points episodes - from Hilton Honors, the World of Hyatt program, and everything you need to know about timeshares with Wyndham…
TPG’s Evolution as a Company
May 14 • 24 min
Today’s episode is all about how TPG is growing, from who we want to join our team to how we’re changing what we write about. Kate O’Brien, our director of business development, details our relationship with our affiliate partners and why she loves being…
Heather McMahan: Forever Loyal to Delta
May 7 • 21 min
Brian Kelly sits down with the hilarious comedian and actress Heather McMahan. Heather, who has aviation in her blood, details how two generations of family members influenced her love of Delta Air Lines. Brian gets the scoop on Heather’s plans for her…
The Points Guy UK
Apr 30 • 22 min
For this episode, Talking Points is on location from London to help celebrate the launch of TPG’s newest office. Nicky Kelvin, the Director of Content of TPG UK sits down with Brian Kelly to explore the points and miles space in Britain. As the ‘Miles…
American Airlines VP of Planning: Vasu Raja
Apr 23 • 25 min
Vasu Raja, the Vice President of Planning at America Airlines shares details about growing DFW to 900 departures, the why and how around scaling back NYC flights, and explains why you won’t be flying on any 767s to your international destinations this…
JetBlue’s UK Expansion
Apr 16 • 24 min
JetBlue’s President and COO, Joanna Geraghty, details plans to expand routes to the UK. She also explains what it was like to work her way up through the company, shares advice for women in aviation, and why she thinks customers love the Mint product. For…
Why You Might Want to Add a Citi Rewards Card to Your Wallet
Mar 19 • 16 min
Mary Hines, Citi’s managing director for customer engagement and innovation, shares proprietary research behind what drives consumer loyalty, explains how customers will have more options to pay with points via PayPal in June and why Citi cards are great…
Finding Affordable Airfare with Scott’s Cheap Flights
Feb 26 • 29 min
CEO and founder of Scott’s Cheap Flights, Scott Keyes, tells us how he started his company, shares some of the best mistake fares he’s ever booked and updates us on what members can expect in the future. For information regarding your data privacy, visit…
Bonus Episode: Set Sail With Virgin Voyages and Richard Branson
Feb 14 • 40 min
On this special episode of “Talking Points,” host Brian Kelly, The Points Guy, leads a panel with the Virgin Group to hear what you can expect from Virgin Voyages. For information regarding your data privacy, visit acast.com/privacy
Saving Money on Car Rentals
Feb 12 • 24 min
On this episode of “Talking Points,” Autoslash CEO Jonathan Weinberg talks about the ins and outs of car rentals. Weinberg explains how AutoSlash saves consumers thousands of dollars on car rentals each year, warns about costly fees to watch out for, and…
Turn Your Money Dial to Travel
Feb 5 • 30 min
On this episode of “Talking Points,” host Brian Kelly, The Points Guy, brings on the New York Times bestselling author of “I Will Teach You to Be Rich,” Ramit Sethi. Sethi shares personal finance wisdom on how to earn more in the long term without having…
Why Timeshares Might Not Just Be For Your Parents
Jan 29 • 45 min
On this episode of Talking Points, host Brian Kelly, The Points Guy, learns quite a bit about timeshares from Wyndham Destinations’ chief brand officer, Noah Brodsky, and TPG contributor Ed Pizzarello. Brodksy shares Wyndham’s perspective on investing in…
Everything You Need to Know About CLEAR
Jan 22 • 37 min
On this episode of Talking Points, host Brian Kelly, aka The Points Guy, brings on the CEO of CLEAR, Caryn Seidman-Becker. Seidman-Becker shares CLEAR’s plans to expand to more stadiums and airports, talks about the importance of biometric technology and…
What to Expect from United Airlines New App
Jan 15 • 38 min
On this episode of “Talking Points,” host Brian Kelly, aka The Points Guy, and Linda Jojo, United Airlines’ technology and chief digital officer, break down what passengers can expect from the carrier’s updated app. Afterward, Kelly brings on TPG…
Hanging out with Girl With No Job: Claudia Oshry
Jan 8 • 30 min
On this special Talking Points episode, host Brian Kelly, The Points Guy, sits down with comedian Claudia Oshry. You might recognize her by her hilarious meme account @girlwithnojob on Instagram. Oshry shares her travel pet peeves, the cards she loves and…
Getting the Most out of the World of Hyatt Program
Jan 1 • 41 min
On this episode of Talking Points, Host Brian Kelly, The Points Guy, talks to Amy Weinberg, the senior vice president of the World of Hyatt program, to find out what members can expect in 2019, like more Small Luxury Hotel properties and more digital…
Introducing Miles Away
Dec 25, 2018 • 9 min
Today we bring you a first look at our new podcast launching in January hosted by TPG’s Editor-at-Large Zach Honig. For information regarding your data privacy, visit acast.com/privacy
Citi Experiences with Luke Bryan
Dec 18, 2018 • 29 min
TPG sits down with Citi’s Global Consumer CMO Jennifer Breithaupt and country star Luke Bryan to show you some of the experiences you can access just by being a cardholder. After, TPG’s Associate News Editor Brendan Dorsey explains how to earn, redeem and…
Travel Tips From The Youngest Person to Visit Every Country (and Pole)
Dec 11, 2018 • 26 min
On this special episode of Talking Points, TPG sits down with travel expert Lee Abbamonte, aka the youngest person to travel to every country in the world — plus the North and South Pole. Abbamonte shares his story, travel tips and advice to those looking…
Dead Duck Diamond
Dec 4, 2018 • 37 min
Hilton’s senior vice president and global head of customer engagement, loyalty and partnerships, Mark Weinstein, tells The Points Guy about what you can expect from Hilton stays in the future and what it’s like being an Honors loyalist. After, TPG senior…
Space Travel with Richard Branson, How to Maximize Virgin Atlantic Flying Club Miles and More
Nov 27, 2018 • 37 min
TPG sits down with Virgin Group founder, philanthropist and “doctor of yes” Richard Branson to find out what you can expect from Virgin in the coming months, like Virgin Fest and Virgin Voyages. Afterward, TPG points-and-miles expert Richard Kerr reveals…
Chase-ing Ultimate Rewards: with JPMorgan Chase’s Kristin Lemkau and TPG’s Sarah Silbert
Nov 20, 2018 • 28 min
Kristin Lemkau, chief marketing officer at JPMorgan Chase, tells The Points Guy about the marketing and evolution of the Chase Sapphire products and what customers can expect from Sapphire lounges. Afterward, Sarah Silbert, TPG’s senior credit cards…
Talking Points with Matt Knise from Capital One
Nov 13, 2018 • 30 min
On this episode of Talking Points, Brian Kelly sits down with Matt Knise, Capital One’s Business Analysis and Product Management Director and Julian Kheel, TPG’s Editorial Director. Knise reveals some game-changing news and a special offer on TPG that you…
Introducing Talking Points
Nov 8, 2018 • 0 min
Get ready to hear from The Points Guy, Brian Kelly, every Tuesday as he sits down with CEOs, CMOs and executives from the top loyalty programs and credit card companies. You’ll also get insight from TPG editors and writers to find out how you too can…