Business Infrastructure - Curing Back Office Blues

Business Infrastructure - Curing Back Office Blues

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Growth is not a bad thing.


070: Mariela Dabbah’s Building an Alliance Process
Nov 10 • 35 min
“al·li·ance - a union or association formed for mutual benefit.” Mariela Dabbah says every leader should have 10-15 strong alliances to assist in career navigation and professional development. As a leadership and career development expert, she has built…
069: Calvin Williams’ Service Delivery Process
Nov 3 • 45 min
Calvin Williams, Jr. is on a mission. He believes wealth management services should be accessible to all people, not just the uber-rich. As such, he started Freeman Capital – an award-winning FinTech company with rapid expansion goals and high visibility.…
068: Anne Sugar’s Hiring to Scale Process
Oct 27 • 53 min
Positioning your company for hyper-growth requires “leveling up” people. Despite popular belief, that does not mean replacing existing personnel with more qualified people. The onus is on leaders to create a culture of continuous education rather than…
067: Trace Blackmore’s Documenting SOPs Process
Oct 20 • 31 min
When Trace Blackmore started getting information out of his head and onto paper, great things happened in his business. His 16-year-old industrial water treatment company has defied the small business failure odds and he attributes some of that longevity…
066: Diana Wu David’s Pricing Process
Oct 13 • 45 min
As a former Financial Times executive with a background in economics, Diana Wu David knows a thing or two about pricing. The price you charge for your product or service directly reflects its perceived value and is one of the quickest ways to increase…
065: Jason Smith’s Sales Synergistics Process
Oct 6 • 34 min
EVERY business exists to make money. Without it, they will surely fail. This #1 need kickstarts the sales process and it’s the reason we’re kicking off Season 6 (Profitable Processes) with the topic. In this episode, sales guru Jason Smith shares his…
REPLAY: The Lean Methodology - What It Is and How to Apply It to Your Small Business
Sep 29 • 33 min
Think the lean methodology is only for large corporations and government entities? Well think again! John Kamp is an entrepreneur, Lean Six Sigma expert, Project Management Professional, instructor at Purdue University, and U.S. Navy veteran. In this…
064: The One Thing You Need to Know About Process Improvement - Alicia Butler Pierre
Sep 22 • 36 min
Processes not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience. In this Season 5 finale, Alicia Butler Pierre, host of the Business Infrastructure show, shares what a process is,…
063: The One Thing You Need to Know About Delivering Difficult News - Liz Kislik
Sep 15 • 42 min
As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes and tools is just as important as the upgrade itself. Liz Kislik has…
062: The One Thing You Need to Know About Estate Planning - Deshonda Charles
Sep 8 • 46 min
Estate planning is NOT just for wealthy people. In fact, Estate Planning Attorney Deshonda Charles says, “An estate plan is your strategic plan to preserve and protect your business and assets over your lifetime.” In this episode, Deshonda not only…
061: The One Thing You Need to Know About Exit Planning - David Shavzin
Sep 1 • 30 min
Who will take over your business when you’re no longer able to? Your answer to this question is the foundation of your exit plan and EVERY entrepreneur should have one. In this episode, exit and succession planning expert David Shavzin defines what an…
060: The One Thing You Need to Know About Mental Health & Entrepreneurship - Silke Glaab
Aug 25 • 36 min
Leading and/or operating a business is a road less traveled. It can take you on an emotional roller coaster you might not be mentally prepared for. This is where Silke Glaab comes in. As a psychologist and executive coach, she helps entrepreneurs and…
059: The One Thing You Need to Know About Finding Your Voice - Josh Cary
Aug 18 • 44 min
Be careful about the labels you put on yourself,” warns Josh Cary, “Because people are willing to validate them.” A hard, but valuable lesson he learned after spending 40 years in hiding. In this episode, Josh, an actor turned business coach, explains the…
058: The One Thing You Need to Know About Data Privacy - Jodi Daniels
Aug 11 • 51 min
Are you someone I can trust? Jodi Daniels says the answer to this question determines whether potential customers will do business with you. As a data privacy expert, she keeps her finger on the pulse of privacy policies that affect every sized business.…
057: The One Thing You Need to Know About Conscious Capitalism - Corey Blake
Aug 4 • 27 min
If you think that “conscious” and “capitalism” don’t go together, you might change your mind after listening to Corey Blake. As a leading voice in the conscious leadership movement, he defines conscious capitalism as “an operating system for not harming…
056: The One Thing You Need to Know About Podcasting - Doug Sandler
Jul 28 • 30 min
Like entrepreneurship, podcasting is not for the faint of heart. It requires patience, commitment and consistency – all of which is challenging since it takes a while before you know who your audience is. In this episode, podcaster extraordinaire Doug…
055: The One Thing You Need to Know About High Stakes Conversations - Dez Thornton
Jul 21 • 30 min
According to professional speechwriter and speech coach Dez Thornton, “A high stakes conversation is anytime you have to communicate and your reputation is on the line.” The successful outcome of your communication depends on your delivery. In the most…
054: The One Thing You Need to Know About Social Media - Marie Incontrera
Jul 14 • 31 min
Vlogs, blogs, links, tags, hashtags…these are more than just buzzwords. They are the digital currency of the Information Age and businesses seeking to grow who ignore it, do so to their detriment. In this episode, social media consultant Marie Incontrera…
053: The One Thing You Need to Know About Product Prototyping - Eric Lange
Jul 7 • 26 min
Making physical products can be prohibitively expensive and requires careful coordination of the right people, processes and tools. No one knows this better than Eric Lange. As an engineer in the toy industry, he’s taken more than sixty products from…
052: The One Thing You Need to Know About Organizational Agility - Roger Nierenberg
Jun 30 • 34 min
What does an orchestra have in common with your company? Plenty, according to Maestro Roger Nierenberg. As CEO, you are the conductor charged with listening and leading to ensure harmonious results. In this episode, Roger not only defines what…
051: Designing a Digital Content Management Process with Alicia Butler Pierre
Jun 23 • 54 min
There’s no escaping the reality of having a strong online presence. In this Season 4 finale, Alicia Butler Pierre, business infrastructure expert and host of the Business Infrastructure show, shares the two-pronged approach she uses to design a content…
050: Sparking Innovation & Sales via Intrapreneurship with Carl E. Reid
Jun 16 • 36 min
In an ever-changing economic landscape, it’s difficult for small businesses to find salespeople willing to work on mostly commission. Have you ever thought about empowering your existing employees to become intrapreneurs? In this episode, technology and…
049: Vetting Doctors to Promote Patient Safety with Dilsa Bailey
Jun 9 • 44 min
Trust, but verify. There’s a reason certifying and accrediting agencies exist – to protect end consumers and ensure quality. This is important when it comes to our health! Dilsa Bailey has 30 years of experience developing policies, processes, and…
048: Automating Human Resource Compliance with Jason Cavness
Jun 2 • 27 min
Around 543,000 new businesses start in the U.S. each month. Those fortunate to hire employees often cannot afford the high cost of Human Resources (H.R.). That’s where Jason Cavness comes in. Through his technology, he delivers employee manuals to small…
047: Leading a Successful Merger & Acquisition with Karen Walker
May 26 • 36 min
One way to quickly scale a company and dramatically increase market share is via a Merger & Acquisition (M&A) with/of another company. In this episode, Karen Walker, a proven M&A strategic advisor, shares how she leads successful integrations as well as…
046: Leveraging Your Story for Team Cohesion with Hasani X
May 19 • 43 min
“What are you fighting for?” According to Hasani X, the answer to this question sets the foundation for everything you do. But people need to know and hear this story in order to be compelled to work with you on a team or do business with you. In this…
045: Using Organization Design to Drive Innovation with Ron Carucci
May 12 • 42 min
“Fail fast doesn’t mean pray and spray,” warns Ron Carucci when asked about companies who rush to market without due diligence and suffer from “EBITDA addiction.” Ron has a 30-year track record helping organizations articulate and execute strategies that…
044: Leading a Multi-Generational Workforce with Alissa Carpenter
May 5 • 33 min
When Alissa Carpenter worked in higher education, she became inundated with students confiding that their happy exterior was a façade. Troubled by this growing trend, she started a company aptly named Everything’s Not Ok and That’s Ok to specifically…
043: Becoming an Online Influencer with Heather Havenwood
Apr 28 • 49 min
Do you have a product, service or idea that the world needs to know about? Are you frustrated that you aren’t gaining traction in your promotional efforts? Nowadays, becoming an online influencer is more important than ever for capturing and converting…
042: Automating the Sales Process with Tim Bornholdt
Apr 21 • 31 min
As an app developer, Tim Bornholdt is no stranger to process automation. Yet it wasn’t until he “put up a mirror” to his own company’s sales process, that he realized they were losing sales as a result of different people doing the same work in different…
041: Streamlining the Book Writing Process with Win Charles
Apr 14 • 38 min
As an energetic author, artist, podcaster, journalist, teacher and fashion designer, Win Kelly Charles cannot afford to waste time nor let a physical disability slow her down. “Just Do It!” is her response to anyone contemplating their next business move,…
040: Lowering Overhead & Increasing Revenue with Forrest Tuff
Apr 7 • 31 min
“When you call yourself the CEO, you have to make hard decisions.” This is how Forrest Tuff describes the revelation that led to him redefining what success is at his film production company. In this episode, he describes the two specific actions he took…
039: Using Processes for Structure & Consistent Results with Paul Nicholaides
Mar 31 • 17 min
In this first episode of Season 4, Paul Nicholaides shares an example of how he used processes to help a fast-growing company scale without compromising their culture. He specifically explains how he helped shape his client’s business infrastructure based…
038: Building Business Infrastructure for Scale with Alicia Butler Pierre
Mar 17 • 29 min
Alicia is the founder of Equilibria, Inc. – the world’s largest repository on business infrastructure for small businesses. And it happened quite by accident. In this episode, she candidly shares the story of how this came to be by weaving together the…
037: Leveraging Culture to Drive Business Transformation with Lakeisha Poole
Mar 10 • 33 min
Just because the word “cult” is a part of “culture,” it does not mean that your company has to function like one in order to attain sustainable success. As small businesses grow larger, the transformation into becoming more corporate can be jolting and…
036: Executing Strategy with Project Management with Kim Farmer, PMP
Mar 3 • 27 min
Visionaries, whether executives or entrepreneurs, are great at developing and articulating strategy but may find difficulty in execution. This is where Kim Farmer comes in. As a certified project management professional with 30+ years in corporate…
035: Positioning Front Line Leadership for Success with Victoria Rodgers
Feb 24 • 36 min
As your small business grows, it will eventually need a layer of middle management. These front line leaders are the change agents who ensure the execution of your company’s growth strategy. But they cannot live their proverbial “best life” unless you, as…
034: Developing a Business Strategy for Sustainable Growth with Mark Pegues
Feb 17 • 29 min
Strategy represents the vision, purpose and long-term position of a company, but it does you no good to develop one unless you “plan your work and work your plan.” So says strategy expert Mark Pegues. In this episode, Mark compares the relationship…
033: Pricing for Profit with John Ray
Feb 10 • 35 min
“Kill Bill.” Kill the hourly bill to be exact. This summarizes the sentiment of investment banker turned CFO-for-Hire and pricing consultant, John Ray. John reminds us that our clients care most about results. Therefore, charging the right price means…
032: Running Your Business By the Numbers with Charles H. Green
Feb 3 • 39 min
“Don’t be flashy” when operating your business warns seasoned commercial lender, Charles H. Green. Armed with 38 years of experience in funding small businesses, Charles knows plenty about running a business by the numbers and not by hunches. In this…
031: Brainstorming Your Million Dollar Idea with Kymone Hinds
Jan 27 • 28 min
Kymone Hinds is in the business of helping people get stuff done! As an implementation strategist, he prides himself on bringing ideas to life. Every solution to a problem and every business starts with an idea, so it’s important to jot them all down no…
030: Connecting Your Software for Maximum Productivity with Garrett Massey
Jan 20 • 38 min
There’s nothing more frustrating than to invest in a newer software technology only to discover that it does not “play nicely” with your existing software. In this episode, software and web developer Garrett Massey talks about the benefits of middleware…
029: Minimizing Risk with Decision Science with Robert D. Brown, III
Jan 13 • 55 min
Making decisions is risky business. As a small business owner, you might not have the deep pockets of a larger enterprise, so making the right decision the first time around can be critical. Decision science gives you the ability to compare multiple ways…
028: Managing Virtual Teams in a Freelance Economy with Sherry Heyl
Jan 6 • 44 min
According to global freelance matchmaker, Upwork, 57.3 million people freelanced in 2017. In 10 years, they predict that the majority of the U.S. workforce will be freelancers. As a small business owner, this means you will likely have more freelancers…
027: I.P. Protection for Your Business Processes with Steve Wigmore
Dec 30, 2018 • 50 min
Can you keep a secret? Your answer to this question can determine your ability to capitalize on your company’s intellectual property (I.P.). In this episode, seasoned patent attorney Steve Wigmore breaks down the different types of I.P. using examples of…
026: Finding Your Niche to Build an Empire with Dee Williams
Dec 23, 2018 • 46 min
Do you have the audacity to take your business to the next level? Listen as staffing and recruiting expert, Dee Williams describes how to identify your niche and expand it into an empire. With a combination of laser-like focus, determination, and…
025: Promises vs. Goals: Season 2 Reflections with Alicia Butler Pierre
Dec 16, 2018 • 17 min
Promises are not made to be broken, they’re made to keep. And customers will hold you to that promise, whether you verbalize it or not. In this special 25th episode, hostess Alicia Butler Pierre explores customer-centricity to drive a company’s culture…
024: Driving Faster with Business Infrastructure with Chris Grigalunas
Dec 9, 2018 • 31 min
Racecar driver Chris Grigalunas stopped by to share some analogies between his love of driving racecars and his passion for driving business faster. With a background in data analytics and business intelligence, Chris foretells of the importance of pacing…
023: Attracting Top Talent to Your Small Business with Jim Stroud
Dec 2, 2018 • 55 min
Jim Stroud is a man of many talents. Over the past decade, he has built an expertise in sourcing and recruiting strategy, public speaking, lead generation, video production, podcasting, online research, competitive intelligence, and online community…
022: Foundation & Maintenance – Business Lessons from Cuba with Alicia Butler Pierre
Nov 25, 2018 • 18 min
In this episode, Alicia shares things she observed during a recent trip to Cuba and how those observations apply to how we run our small businesses. A notable observation was the admirable and continuous preservation of cars, culture, and cuisine.…
021: Improving Quality in Healthcare Operations with Jarvis Gray
Nov 18, 2018 • 33 min
According to quality expert Jarvis Gray, assessing the culture of an organization is one of the first things to consider when improving processes to ensure better quality. As a certified Project Management Professional and Lean Six Sigma Black Belt…
020: Striking the Perfect Balance Between Marketing and Operations with Andrea D. Smith
Nov 1, 2018 • 34 min
In this episode, entrepreneur Andrea D. Smith provides a practical and easy-to-remember definition of marketing. And she explains that it is NOT the same as sales. In fact, Andrea and Alicia talk about how to connect marketing to operations and eventually…
019: Who Said Operations Isn’t Sexy? with Alicia Butler Pierre
Oct 28, 2018 • 18 min
Look at any generic small business conference or workshop and the likelihood that a discussion on operations will be included is infinitesimally small. Oftentimes fast-growing companies looking for help in scaling their businesses find that the lion’s…
018: How AI Technology Can Scale Your Small Business with Scott Evans
Oct 21, 2018 • 41 min
Imagine if you could grow your business 10x faster. Better yet, imagine if your business could be “infinitely scalable.” How? Through artificial intelligence (AI). According to Scott Evans, founder and CEO of Markamind, AI is not only a catalyst for…
017: How Traveling Can Lead to Self-Discovery & Business Evolution with Keith Finger
Oct 14, 2018 • 46 min
“Know Thyself.” Thousands of years later, this ancient adage still rings true. In this episode, Keith Finger opens up about how globetrotting solo across 10 countries in a four-month period led to a period of self-discovery and not only made him rethink…
016: Demonstrate, Duplicate & Delegate: Nia Imani’s Formula for Success
Oct 7, 2018 • 42 min
In this heartfelt episode, serial entrepreneur and real estate mogul, Nia Imani, explains how her personal mantra of “demonstrate, duplicate and delegate,” has enabled her to create and implement key systems that facilitate her bi-coastal lifestyle while…
015: How I Use Business Infrastructure in My Restaurant with Sharron Lee
Sep 30, 2018 • 40 min
At just 15-years-old, Sharron Lee knew she wanted to be an entrepreneur. Her dreams came true when she opened her seafood restaurant — just one of several businesses she’d successfully start, grow and manage all while working a full-time job as a master…
014: Dispelling 4 Common Entrepreneur Myths about Business Growth with Tim Fulton
Sep 23, 2018 • 35 min
Tim Fulton is no stranger to business infrastructure. In fact, he’s built and sold several businesses in his 30+ year career as an entrepreneur and small business advisor, executive coach, and facilitator. “Operations,” he says, “is highly underrated.” In…
013: The Process of Networking with Corey Moore
Sep 16, 2018 • 44 min
“The fortune is in the follow-up,” proclaims Corey Moore as he kicks off the first show of the Business Infrastructure podcast’s second season. Corey, a serial entrepreneur, is the owner of Atlanta’s largest resource center for business and networking…
012: How to Find the Right Person for Your Process Improvement Initiative with Tony Curtis
Sep 9, 2018 • 34 min
Technical Writer, Process Analyst, Lean Six Sigma Consultant, Black Belt, Master Black Belt…with all the process-related resources available, who exactly do you need to hire to improve your company’s operations? In this episode, Tony Curtis, serial…
011: The Benefits of Backpacking on Your Small Business with Tim Walter
Sep 2, 2018 • 41 min
Do you feel stressed out? Maybe a weekend hike can help! According to a 2018 Journal of Travel Research report, backpacking is not only good for your physical health, but for your mental health as well. In this episode, Tim Walter, an operations…
010: Cybersecurity & Small Business: What You Need to Know with Gary Vause, II
Aug 26, 2018 • 30 min
The digital revolution is here and there’s no turning back! With infamous data breaches, cybersecurity is quickly moving to the forefront of small business vernacular. According to Gary Vause II, a cybersecurity expert and consultant, 90% of data breaches…
009: Business Coaching vs. Consulting – 9 Tips for Choosing the Right Type of Guidance with Latarsha Horne
Aug 19, 2018 • 29 min
Being an entrepreneur can be lonely, even if competent staff surround you. Sometimes you just need a sounding board or a person in a neutral position on the outside of your business to confide in. In this episode, Latarsha Horne, a Certified Professional…
008: The Lean Methodology: What It Is & How to Apply It to Your Small Business with John M. Kamp
Aug 12, 2018 • 33 min
Think the lean methodology is only for large corporations and government entities? Well, think again! This episode features John Kamp, an entrepreneur, Lean Six Sigma expert, Project Management Professional, instructor at Purdue University and U.S. Navy…
007: Staffing Up While You Scale Up: Tips for Getting the Help You Need When You Need It with Essie Escobedo
Aug 5, 2018 • 34 min
Do you need to hire more people for your small business, but feel that good help is hard to find? Listen as my first guest and serial entrepreneur, Essie Escobedo, explains that good help is out there and why you have to do your part to attract them.…
006: How Can I Implement Business Infrastructure in My Company?
Jul 29, 2018 • 19 min
Have you ever heard the expression, “The devil is in the details?” In terms of small businesses, the “devil” represents those proverbial landmines, booby-traps, and gotchas that lurk in the background (or back office operations), often going undetected.…
005: Where is Business Infrastructure Needed in Small Businesses?
Jul 22, 2018 • 22 min
Necessity is the mother of invention. History teaches us this is true wherever there is a need to do things more efficiently and effectively. Business infrastructure is needed wherever there is more demand for your goods or services that you can provide…
004: When is Business Infrastructure Needed?
Jul 15, 2018 • 17 min
Unmanageable fast growth usually makes the decision to invest in business infrastructure a no-brainer. But what if it’s too late? In this episode, you’ll learn the ideal time to implement business infrastructure as well as the symptoms of unmanageable…
003: Who Exactly Is Business Infrastructure For?
Jul 8, 2018 • 17 min
It takes guts, grit, and gumption to start a business. Taking it to the next level, whatever that level might be for your company, requires the right people, processes and tools. It might also require an infusion of cash. This episode not only describes…
002: My Business is Small…Why Does It Need Business Infrastructure?
Jun 27, 2018 • 20 min
Being insane isn’t necessarily a bad thing, especially when it comes to managing fast growth in your small business. Find out why in this episode as Alicia Butler Pierre makes the case for insanity in your business operations and why business…
001: What is Business Infrastructure and Who Are You to Tell Me About It?
Jun 27, 2018 • 22 min
Welcome! This is the very first episode of the Business Infrastructure: Curing Back Office Blues podcast. We all know the importance of marketing your business, but what happens when you have more business than you can handle? It’s a perfect time to start…