Discussing Stupid: Talking Digital Customer Experience

Discussing Stupid: Talking Digital Customer Experience

discussingstupid.com
Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things o


9: The Semantics of Search | Brett Matson, Funnelback
May 15 • 46 min
In this episode of the Discussing Stupid podcast your host Virgil Carroll has a conversation with Brett Matson, the Managing Director of Funnelback Search Technology, about search, semantic search, knowledge graphs, artificial intelligence in search, and…
8: Consistent UX across multiple channels | Kanwal Khipple, 2toLEAD
Mar 13 • 44 min
In this episode of the Discussing Stupid podcast, your host Virgil Carroll has a conversation with Kanwal Khipple about successful and consistent user experience (UX) across multiple channels.
7: What’s Old is New Again | Chad Heinle & Joel Baglien, High Monkey
Jan 30 • 44 min
Discussing trends of old that are revisiting us in today’s digital strategies
6: Reducing friction in your digital content creation | Martin Michalik, Kentico
Oct 24, 2018 • 43 min
Join Virgil Carroll and Martin Michalik as they tackle how content friction can disrupt your team’s flow and discuss ways to reduce conflict and build a better content system
5: Making sense of diversity in digital messaging | Heather Newman, Creative Maven
Sep 19, 2018 • 51 min
Join Virgil Carroll and Heather Newman as they explore the complex topic of diversity in messaging, poke fun at many of our predisposed ideas about how diversity in messaging works (its not just about your person count in images) and gives real world…
4: Creating inclusive digital experiences – getting your content contributors onboard | Doug Burgett, University of Illinois
May 23, 2018 • 38 min
Today Virgil talks with Doug Burgett, Creative Director at the University of Illinois about the unique challenges and opportunities when tackling digital accessibility compliance with a lot of ‘cooks in the kitchen’ (i.e. content contributors)
MonkeyByte 3.5: GDPR Readiness Scorecard
May 16, 2018 • 7 min
Join Virgil Carroll for Monkey Byte 3.5. Follow along as Virgil digs through some of the more popular tools in the world of customer experience and see how well these companies are prepared for the European Union’s General Data Protection Regulation…
3: Being a HERO with your customer’s data (and understanding what you have) | Liam Cleary, SharePlicity & Rencore
May 9, 2018 • 36 min
Since Virgil knew you couldn’t get enough about good data practice regulations, he decided to do another episode on GDPR … yay! He is joined by data security expert Liam Cleary of SharePlicity
MonkeyByte 2.5: GDPR and Your Consent
May 2, 2018 • 6 min
Join Virgil Carroll, in the second ‘MonkeyByte’ episode of the series, as he talks more about GDPR and more specifically containing consent. It is important when using user’s information that you’ve collected that you receive specific consent for the…
2: Preparing your website for GDPR (or just because privacy matters) | David Komarek, Kentico
Apr 25, 2018 • 30 min
Join Virgil Carroll as he joined by guest David Komarek of Kentico to have yet another GDPR discussion, but this one has a little bit different twist
MonkeyByte 1.5: AI & Machine Learning
Apr 18, 2018 • 5 min
Join Virgil, in his first ‘MonkeyByte’, as he dives a bit deeper into the concept of machine learning and discusses how it can be used and how it can be helpful and hurtful to your customer experiences.
1: The hype and sensibility of Artificial Intelligence in Search | Ben Tilley, Funnelback
Apr 11, 2018 • 34 min
On our very first podcast, Virgil is joined by Ben Tilley from Funnelback, an Australian-based search company, to break through all the hype around the use of artificial intelligence in search and talk about real world implementations and pitfalls.