"The Claims Coach" Podcast with Kevin Quinley

"The Claims Coach" Podcast with Kevin Quinley

www.claimscoach.com
This podcast from insurance claim expert Kevin Quinley delivers tips, tools and techniques to help great claim and risk professionals get even better at managing •their claims, •their time, •their resources and •their careers.


Encore: Staying in Touch with Clients During the Yuletide … and Other Occasions!
Dec 8, 2019 • 3 min
The pending holidays provide a perfect opportunity to reach out and connect and reconnect with your clients and sources of business. This is particularly true for independent adjusters but also for claim professionals who work with commercial…
10 Risk Management Tactics for Preventing Institutional Bad Faith Claims
Nov 3, 2019 • 14 min
In this episode, Kevin concludes this four-part series by focusing on specific risk management tactics that can prevent institutional bad-faith claims or render them more defensible if and when they surface. As in any endeavor, an ounce of prevention is…
Bob Underdown AIC, ARM, AINS on Insurance Archaeology and the Perils of Claim Specialization
Nov 2, 2019 • 50 min
Bob Underdown is an insurance consultant and expert witness based in Scottsdale Arizona and who has a nationwide practice for a large array of clients. In this episode of the claims coach, Bob provides a wide ranging perspective on a lengthy career…
7 Claim Management Practices That Can Spawn Institutional Bad Faith Claims (5 through 7)
Oct 27, 2019 • 12 min
Last week we discussed four claims management practices that are not inherently bad, but can serve as a magnet for institutional bad-faith claims. This week, we round out the discussion by examining three more common management practices that form the…
7 Claims Management Practices Inviting Institutional Bad Faith Claims (Part One)
Oct 20, 2019 • 16 min
This second installment focused on institutional bad-faith begins a discussion of “7 Deadly Sins” in the form of claims management practices that can invite allegations of institutional bad-faith. This episode addresses the first four; the remaining…
“Avoiding Institutional Bad Faith Claims: Part 1”
Oct 13, 2019 • 11 min
“A fish rots from the head down,” according to an ancient proverb. In this first installment of a multi-part podcast, Kevin discusses and defines “institutional bad faith” in the context of insurance claims, discusses the significant costs and sets the…
“Risk Managers and Adjusters — Are You Prepared for Global Warming Claims?”
Oct 6, 2019 • 8 min
It’s becoming increasingly difficult to pretend that global warming is a myth. Weather and climate trends reflect a heating of the atmosphere, accelerated melting of ice caps, projections of rising sea levels and imperiled coastal properties. Extreme…
How Can we Harness Virtual Reality as a Claim Training Tool?
Sep 29, 2019 • 5 min
Virtual reality is more than just on the horizon. Its increasing adoption and reduced cost creates opportunities to harness this new technology as an insurance and claims training tool. In this episode of the Claims Coach, we look at three examples of…
Orange (Bad Faith) Theory: Real Housewives of Orange Country Take on Encompass…..
Sep 22, 2019 • 10 min
Bravo TV reality star Tamra Judge recently made news due to her coverage lawsuit against Encompass Insurance Company in connection with its refusal to defend a defamation claim made by the husband of the next cast member of the popular show. (*See link…
“Judges as Docket Managers - Still Sure You Want to Try That Case?”
Sep 17, 2019 • 8 min
Increasingly, judges with backlogged dockets see themselves as “docket managers,” discouraging litigants from taking cases to trial. Recent attempts by defendants to disqualify Judge Aaron Polster from an October opioid trial reflect concerns that…
Elise Farnham CPCU on Insurance Ethics, the Perils of Working Remotely and Shattering the Glass Ceiling
Sep 5, 2019 • 46 min
What Oprah Winfrey is to talk shows, Elise Farnham is to insurance training. With a rare blend of insight, warmth and wit, Elise delivers value-added presentations to take claim performance to a new level. Elise has held a range of leadership…
Does J&J Need Pain Relief? Seven “Hot Takes” from its Oklahoma Opioid Trial Loss
Sep 1, 2019 • 13 min
In late August, Johnson & Johnson was hit with a $572 million judgment for its role in the opioid crisis following a bench trial in Oklahoma. This week, the ClaimsCoach offers seven “hot takes” with regard to the insurance, risk management and legal…
“Should the Adjuster be MIA at an EUO?”
Aug 24, 2019 • 8 min
What factors enter into the decision for a claim professional to attend an examination under oath on first-party claims? This episode discusses data points to consider for adjusters and other claim professionals to make that decision. What are the pros…
Defusing the Bad Faith IED of Time-Limit Demands
Aug 5, 2019 • 7 min
Time limit demands are one plaintiff attorney strategy for weaponizing the claim process in a way to set up the claim professional and the insurance company for a bad faith claim. Mishandling time limit demands is a prime source of extracontractual…
Jared Lamb CPCU of Meritus on the Joys of Cargo Claims & Fixing the Claims “Brain Drain”
Jul 25, 2019 • 44 min
This week the Claims Coach interviews Jared Lamb, Claims Director at the Meritus Group, a startup TPA. Jared discusses reasons why insurance claims work is rewarding, the value of the CPCU designation, the joys of handling cargo claims and how the…
Navigating Counsel Selection Controversies: Affording Insureds Due Process
Jul 21, 2019 • 9 min
Claims Coach concludes a multi-week discussion of counsel selection problems and issues by looking at the importance of process in making defense counsel choice decisions. Why is it important to give policyholders and brokers a fair hearing? How do…
Danette Leonhardi on Adjuster Self-Care, the Allure of Claims and Washington’s Bad Faith Landscape
Jul 2, 2019 • 57 min
Seattle-area claim specialist and expert witness Danette Leonhardi chats with Kevin about her journey through the claims industry, why claims work is fascinating, the importance of self-care amongst claim professionals and why Washington state’s bad…
“Use Carrots — not Sticks — When Navigating Choice-of-Counsel Clashes”
Jun 30, 2019 • 7 min
Navigating choice-of-counsel disagreements with insureds.
How the Art of Compromise can Avoid Counsel Selection Tussles
Jun 21, 2019 • 7 min
5 compromise options to consider when addressing insured’s wanting “off-panel” counsel.
Why Ego is the Enemy in Counsel Selection Tussles with Insureds
Jun 17, 2019 • 6 min
Minimize conflict with insureds and bro0kers over “panel counsel” use!
Adjusters — How to Ace Your Deposition
Apr 22, 2019 • 9 min
This podcast offers seven practical strategies for claim professionals to use when they receive a subpoena or summons to testify at a deposition in connection with an insurance dispute or bad faith case. The Claims Coach also offers a list of specific…
St. Patrick’s Day Irish Blessings for Claim Professionals!
Mar 18, 2019 • 4 min
It may be the day after St. Patrick’s Day, but there is no statute of limitations with regard to Irish blessings. Likely we have heard many through the years. Kevin Quinley offers some that are tailor-made for claim professionals.
National Coordinating Counsel for Claim Defense: An Edific Complex?
Mar 17, 2019 • 13 min
Pro’s and con’s of insurers agreeing to “national coordinating counsel” on liability claims.
What do Claim “Best Practices” Look Like? The Role of Service Standards
Mar 2, 2019 • 6 min
Why should risk managers as well as claim professionals embrace “best practices”? How do written service guidelines reinforce such practices?
Squashing A Common Claim-Handling Myth
Jan 30, 2019 • 8 min
Gutting one of the pet themes of bad faith attorneys: “Profits over Policyholders”
Has Your Claims Process Been Hijacked?
Jan 24, 2019 • 5 min
Kevin discusses challenges facing claim professional dealing with clients that want to “self-handle” claims within their self-insured retention (SIR).
Tips on Handling Law Firm End-of-Year Fee Hike Notices
Jan 6, 2019 • 9 min
Specific ways to handle panel counsel end of year or start of year notifications of increased law firm rates…
“18 Examples of Goals to Make 2019 Your Best Year Ever!”
Dec 29, 2018 • 9 min
18 examples of professional goals to make 2019 your best year ever!
You Just Got Sued for Bad Faith…What Now?
Dec 10, 2018 • 7 min
Adjusters in the Crosshairs? Another look at the Keodalah Decision
Dec 10, 2018 • 8 min
What adjusters can do to bulletproof themselves from getting named as defendants in bad faith lawsuits.
Ways to Deepen Client Relationships — NOT Just During The Holiday Season!
Nov 20, 2018 • 3 min
Don’t limit client cards and outreach to the “holiday season.” Think outside the (Hallmark) box!
“Are Adjusters Required to `Give the Insured the Benefit of the doubt’?”
Nov 13, 2018 • 6 min
The claims coach revisits and re-examines the notion that insurance companies and adjusters are required to “give the insured the benefit of the doubt” on every claim. He believes this is a myth perpetuated by the plaintiff’s bad Faith bar and would have…
“Highlights from Recent CPCU Annual Conference in San Diego”
Nov 7, 2018 • 10 min
Returning from a brief hiatus, the claims coach ranks is favorite sessions from the recent CPCU Annual Conference in San Diego.
Chantal Roberts CPCU, AIC on insurance claim issues in medical marijuana, handling claims for the London market, why you should disable your “new email” alerts .. and much more!
Oct 5, 2018 • 38 min
Chantal Roberts CPCU, ARM on insurance claim issues in medical marijuana, handling claims for the London market, why you should disable your “new email” alerts .. and much more!
How to Get the Most Out of the Upcoming CPCU (or any) Conference
Oct 1, 2018 • 13 min
Tips for maximizing the value of time and money spent on CPCU and other conferences.
Toastmasters or CPCU? Which is the Better Career Investment?
Sep 16, 2018 • 10 min
Insurance claims, claim communication
“You May Need a Claim Audit if ……”
Sep 12, 2018 • 10 min
Jeff Foxworthy never gave you this! Here are 9 “red flags” signalling why clients might want to engage a claim audit on its TPA or insurer’s Claim Department.
How to Un-Suck Your Claim Service
Sep 7, 2018 • 11 min
The Claims Coach officially rants about the state of telephone customer service and offers specific tips for claim operations to improve this aspect of the customer experience.
“How to Build a Coverage-Conscious Culture in the Claims Department
Sep 6, 2018 • 19 min
To avoid bad faith and improve cujstomer service, managers and supervisors can weave coverage skills into the fabric of their unit’s culture. Learn how!
Ten Ways to Avoid Legal Bill Headaches with Insurance Clients
Aug 29, 2018 • 10 min
How can insurance defense attorneys avoid the headaches of billing problems with insurance company clients? This podcast offers ten practical tips for insurance defense attorneys and firms to avoid “tripwires” on legal bills, sail through audits and…
“Profiles in Claims Excellence — Conversation with Nancy Germond AIC, ARM”
Aug 15, 2018 • 23 min
Seasoned insurance claim professional Nancy Germond offers perspective on solving the insurance industry “brain drain” and the state of insurance education.
“What is Your `Claim Philosophy’ and the Key Components That Go Into One”
Aug 14, 2018 • 8 min
Whether you manage claims in an insurance environment or a self-insured/in-house real, you need a coherent philosophy of handling claims. In this episode, Kevin offers examples of the components that go into constructing a philosophy of claims.
4 Reasons Claim Professionals Need to Know Reinsurance
Jul 29, 2018 • 10 min
Why do claim professionals need to know about reinsurance? Kevin gives 4 reasons why adjusters and other claim pro’s need to get “out of their silos” and be conversant with reinsurance.
“How to Build Your Optimized Daily Claim To-Do List”
Jul 21, 2018 • 6 min
Claim productivity expert Kevin Quinley discusses To-Do lists and how claim professionals can optimize their daily work to align with their professional goals.
Why You Should Add an In-House Claim Specialist to Your Risk Management Unit
Jul 21, 2018 • 6 min
Insurance and risk management specialist kevinquinley offers specific tips and tactics to consider when pondering whether or not to add an in-house claims specialist to a company’s risk management operation. This podcast discusses specific benefits that…
6 Ways to Build a Good Faith Continuing Education Culture
Jul 14, 2018 • 11 min
Claims Coach Kevin Quinley discusses 6 ways claim departments can build a continuing education culture within their units and prevent bad faith claims.
Claims Professionals - Check out these two FREE resources from Goldberg Segala
Jul 7, 2018 • 2 min
No claim professional should overlook these two new FREE resources!