The Dental Podcast for Dentists - The Dental Practice Fixers by the Madow Brothers

The Dental Podcast for Dentists - The Dental Practice Fixers by the Madow Brothers

www.madow.com
Dr. David Madow and Dr. Richard Madow use their more than 30 years of experience to help doctors and team members build their practice.


The Easiest Way To Lose New Patients!
Sep 25 • 29 min
What Do You Mean I Can’t Do That?
Sep 18 • 42 min
Something Most Dentists Have NEVER Done!
Aug 28 • 39 min
WHO Says It’s Not Safe To Go To The Dentist?
Aug 21 • 26 min
A Senior Moment in Your Practice!
Aug 14 • 33 min
You Hit The Nerve!!!
Aug 7 • 41 min
Can’t You Just Fill It?
Jul 31 • 22 min
Do You Take My Lousy Insurance?
Jul 24 • 24 min
Oh Shoot – You’re A New Patient?
Jul 17 • 36 min
Risque Social Media and Gaggers!
Jul 11 • 29 min
Closer To Home!
Jul 3 • 22 min
The Dental Practice Fixers Return!
Jun 27 • 17 min
COVID-19 Crisis & More: A Special Episode of The Dental Practice Fixers!
Mar 20 • 7 min
Hey – Who’s In Charge Here?
Mar 13 • 27 min
The Sweetest Words A Dental Practice Can Hear!!
Mar 6 • 26 min
Never Say THIS to a Dental Patient!
Feb 28 • 25 min
Looks Like YOU Just Lost A New Patient!
Feb 21 • 19 min
OMG – Someone ALMOST Handled A Call Correctly!
Feb 14 • 22 min
The Long and Short Of It! | When a new patient calls your practice
Feb 7 • 19 min
What happens when a new patient calls your practice? When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask the most basic (and important) question “How much do you charge for…
The ONE Thing No One Seems To Get Right!
Jan 31 • 20 min
Yes – the secret shopper calls continue, and this week is a perfect demonstration of the one extremely important thing no office seems to get right. What is it? Listen to find out, and hear what The Dental Practice Fixers (Dr. Richard Madow and Dr. David…
We Love New Patients – Just Not YOU!
Jan 24 • 23 min
Sorry – We Only Do Ugly Looking Dentistry Here!
Jan 17 • 20 min
Are You Scaring Away New Patients?
Jan 10 • 28 min
A potential new patient call seems to be going well, and then strangely and for no reason at all the person at the dental practice seemingly does everything she can to scare the patient away from appointing!
Secret Shopper Calls – Can ANYONE Get This Right?
Dec 21, 2019 • 24 min
The “Secret Shopper Call” is one of the most popular parts of The Dental Practice Fixers podcast. Is this because it satisfies our inner dental voyeur? Maybe it’s because we learn so much from them. Or maybe it gives us all a chance to say “My office…
A Dentist’s Dilemma – How Much Is Enough?
Dec 12, 2019 • 29 min
A doctor writes in with a fascinating dilemma. It seems like everyone is telling them they need more – more new patients, more money, more success….but they have no desire to increase the way things are going in their practice. Is this okay? Is there a…
Why Do Dentists Get The Sunday Night Blues?
Dec 6, 2019 • 26 min
In this episode a dentist writes in with an interesting issue. His life seems to be going great, yet dentistry is not making him happy. Instead of looking forward to going to work, every week he gets the “Sunday Night Blues.” Is there a solution? Listen…
Could A Well-Meaning Team Member Be Sabotaging Your Practice?
Nov 15, 2019 • 18 min
A doctor writes in with a dilemma. A long-term team member has been talking patients out of getting their treatment done! This is obviously unacceptable! But The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) have some solutions that don’t…
Is My Hygiene Schedule A Blessing Or A Curse?
Nov 8, 2019 • 22 min
Today we hear from two different practices. One has a hygiene schedule that doesn’t seem nearly full enough given the “success” of the practice. The other has a hygiene schedule that is so full they can’t get a patient in for months. Neither situation is…
Phone Going to Voicemail — Is This The Biggest Mistake For A Practice?
Nov 1, 2019 • 25 min
A doctor writes in with a dilemma. Their phone is ringing, but constantly going into voicemail. Why? They can’t afford a second person at the front desk. This is obviously unacceptable! But The Dental Practice Fixers (Dr. Richard Madow and Dr. David…
When A Specialist Isn’t So Special…..What Do You Do?
Oct 25, 2019 • 22 min
In this episode a listener writes in with an interesting question. They have a fantastic relationship with a specialist. The specialist even refers patients back to them! But they feel a different specialist is actually providing better treatment. What…
Is This Patient Being Unreasonable? Or Is It Me?
Oct 18, 2019 • 26 min
In today’s podcast we will cover how to deal with a patient being unreasonable. We really want to be accommodating to our patients to make them happy – especially the “good” ones who get their treatment done and refer others. But did this patient cross…
My New Consultant Wants Me To Do WHAT?
Oct 11, 2019 • 23 min
It’s something many dentists fear. You hire a consultant to help your practice and they want you to do something that you just don’t want to do….like fire a team member!! Should you listen? Find out when The Dental Practice Fixers (Dr. Richard Madow and…
Is This Doctor Sabotaging His Own Practice?
Oct 4, 2019 • 21 min
In this episode, a team member writes in to ask an important question. The doctors in her practice are fantastic, but one of them may be doing something that is sabotaging the entire office!! He thinks he is being nice, but is he really wreaking havoc?…
My Team Member Is Fantastic – Except For This ONE BIG THING!
Sep 27, 2019 • 22 min
What happens when you have a fantastic team member, one that the patients love, works hard, and has been with the practice forever – but she has one really bad habit? Is it a deal breaker? Find out when The Dental Practice Fixers (Dr. Richard Madow and…
It’s A Free Consult – What Could Go Wrong? A Lot!
Sep 20, 2019 • 29 min
When a potential new patient calls with some questions, it’s often a good idea to offer a free consult. That way, you can actually do a quick look, have them see the office, meet the dentist and team, and hopefully schedule an appointment. What could go…
The Oldest Question In Dentistry – How Can I Prevent Last Minute Cancellations?
Sep 12, 2019 • 28 min
If you enjoyed this podcast, check out our previous podcast, Should I Compensate My Associate for THIS?
Should I Compensate My Associate for THIS?
Sep 6, 2019 • 25 min
Is There Some Hanky Panky Going On In My Dental Office?
Aug 30, 2019 • 25 min
Is There Some Hanky Panky Going On In My Dental Office? Today’s episode features a very difficult situation. The doctor and several team members suspect there is a little “hanky panky” going on in the dental office between the associate doctor and one of…
“My Hygienist Has HORRIBLE Breath – And The Patients Are Noticing!”
Aug 23, 2019 • 23 min
In today’s episode a doctor writes in with a difficult question – his hygienist has a horrible case of stink breath! They confronted her and she claims that….well, you just have to hear what she claims! Can anything be done? Leave it to The Dental…
“I’m In The Middle Of A Big Case And The Patient Is Not Paying!”
Aug 16, 2019 • 18 min
On today’s episode we have a great question from a listener. They are in the middle of a large case and have given the patient a payment plan. The problem? The patient is not paying and there are major indications that they never will!! Do you think Dr.…
“A Tale Of Two Hygienists – What Should We do?”
Aug 9, 2019 • 21 min
Today’s episode features a very interesting question. The practice has two hygienists. One has been there forever and is on the way out. She is not that up on soft tissue management and has little interest in learning. But the patients LOVE her! The other…
“I’m In Debt, My Dad Wants My Support…..and I Don’t Like Dentistry!”
Aug 2, 2019 • 17 min
Today’s episode features a very difficult listener question. A young dentist is severely in debt – between his practice loan and his “dentist’s lifestyle” it’s over a million dollars! To add insult to injury, his Dad is expecting some support from his…
“Hey Doc – I Paid For Your Office Remodel AND New X-Ray Machine!”
Jul 26, 2019 • 25 min
On today’s episode a listener writes in with a very interesting question. He is considering an office remodel and is thinking about purchasing a CBCT machine. The problem? He is worried that patients will resent this and make snide comments! But don’t…
Can Staff Turnover Be Eliminated Once And For All?
Jul 19, 2019 • 19 min
Can Staff Turnover Be Eliminated Once And For All? On today’s episode a listener writes in with a problem that seems to plague dental practices all across North America – team turnover. But don’t worry – The Dental Practice Fixers (Dr. Richard Madow and…
Financing Options Declined By New Patients?
Jul 12, 2019 • 19 min
On today’s episode a listener writes in with a great question. They are offering excellent payment options such as CareCredit, but patients are not saying “yes!” This problem is costing them tens of thousands of dollars in practice revenue each month. But…
The Most Powerful and Quickest Way to Dental Practice Success
Jul 5, 2019 • 27 min
Today we have a listener write in with a very interesting question. He is 55 years old and is finally ready to take his practice to that “next level.” He asks The Dental Practice Fixers what the number one thing is that he should do? This is a great…
If Insurance Doesn’t Cover It, Patients Don’t Want It
Jun 28, 2019 • 21 min
In today’s show, a doctor from the Midwest is struggling with his patients demanding that they only want what their insurance will cover. Is this common all over these days? How should this objection be handled? Tune in to find out what Dr. David Madow…
Large Tattoos on Team Members – Do You Hire Them?
Jun 21, 2019 • 20 min
A doctor writes in asking how The Dental Practice Fixers feel about hiring team members with large visible tattoos. He has been doing a lot of interviewing and says that this is extremely common these days. His concern is that they do not look good and he…
Doctor Runs Late – Is This Destroying My Practice?
Jun 14, 2019 • 23 min
If you enjoyed this podcast, check out our previous podcast, How Can I Boost My Perio Department? My Soft Tissue Management Program Is Non-Existent!
I Need New Patients!
Jun 7, 2019 • 22 min
How Can I Boost My Perio Department? My Soft Tissue Management Program Is Non-Existent!
May 31, 2019 • 22 min
The Dental Practice Fixers How does a dental practice know if they have a true periodontal therapy program or if they are just a “prophy palace?” In this episode, The Dental Practice Fixers, Dr. Richard Madow and Dr. David Madow discuss ways to provide…
My Office Manager Thinks My Fees are Too High
May 24, 2019 • 26 min
What happens when a doctor recommends treatment to his patients but then passes it over to the office manager to discuss the financial aspects as well as schedule? This seems fine but very few are actually getting appointed. Why? Because the office…
Is it OK to Use CBD Oil in My Dental Office to Help My Patients’ With Their Anxiety?
May 17, 2019 • 27 min
If you enjoyed this podcast, check out our previous podcast, Are X-Rays Necessary for All New Dental Patients?
Are X-Rays Necessary for All New Dental Patients?
May 10, 2019 • 28 min
A new patient comes into your office and one of the first things she says is “I don’t want x-rays!” When questioned why not, the reason is that she simply feels that she does not need them, nor does she want the radiation. What would YOU do? This is a…
For How Long Should Dentists Guarantee Their Work? Should They Guarantee it at All?
May 3, 2019 • 30 min
For some reason in dentistry we have been accustomed to not charging patients if they come in with something that broke that we did, no matter how long ago the work may have been done. Why is this? Patients have been expecting this and we have obliged for…
The Doctor Gets Paid by the Day – Is it Fair to Ask Her to do THIS During Downtime?
Apr 26, 2019 • 25 min
If you enjoyed this podcast, check out our previous podcast, Doctor Creates a Tough Work Environment But Pays Well – Should Team Stay or Go
Doctor Creates a Tough Work Environment But Pays Well – Should Team Stay or Go
Apr 19, 2019 • 22 min
A team member asks what can be done about the doctor. He comes in late every day, after the first patient is seated. He never says hello to anyone and it gets worse from there. Should the team members stay in this work environment, even thought the pay is…
A Confrontation With a Patient Ends With a Bad Online Review
Apr 12, 2019 • 23 min
A doctor asks what he should do about a bad online review he received from a pissed off patient. It appears as thought the patient did not want radiographs and there ended up being a communication breakdown. After hearing the story, there were definitely…
A Prosthodontist is Humiliating and Degrading the General Dentists in the Community
Apr 5, 2019 • 29 min
Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! This week we received information that a prosthodontist in Colorado is spreading information in her community, basically telling the public that general dentists are…
The Dentist and Office Manager are Cheating Insurance Companies
Mar 29, 2019 • 25 min
Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a listener asking if the office manager would be liable for falsifying dental records sent to insurance companies if it’s being done under the…
Dental Consultant Recommended Dropping Two PPOs and Now Practice is Declining
Mar 22, 2019 • 25 min
Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a listener asking for help. He hired a consultant and she immediately recommended that he drop two PPOs. Upon doing so, he noticed that he is…
Associate Dentist Deep in Debt With Poor Treatment Planning Skills
Mar 14, 2019 • 24 min
Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a listener asking what he should do with his associate. The associate is a decent clinician but has very poor treatment planning skills. Add to…
The Best Places to Find a Dental Assistant
Mar 7, 2019 • 26 min
Traditional methods for finding a new dental team member When you are looking for a new dental assistant the traditional ways may not bring you success; therefore, the Dental Practice Fixers offers the best places to find a dental assistant. A team member…
You Sold Your Dental Practice – The Best Way to Announce the Change to Your Patients and Your Team
Mar 1, 2019 • 24 min
Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a long time follower asking us the best way to tell his patients and his team that he has sold his dental practice and is out of there! This is…
Should Dental Assistants be Cleaning Teeth?
Feb 22, 2019 • 24 min
A hygienist asks why so many offices are allowing dental assistants to clean children’s teeth. She is frustrated seeing kids who have had cleanings but still have plaque, calculus and more on their teeth. What can be done about this? Of course Rich and…
The Very Best Dental Secret Shopper Calls
Feb 15, 2019 • 73 min
During Season One, we had so many comments from our listeners saying they absolutely LOVE what we are doing and that The Dental Practice Fixers is their favorite dental podcast of all time! Well as nice as that was, to take it a step further, many said…
Year-End Tips For Growth! – Season 1 Episode 21
Dec 1, 2018 • 25 min
Season One of The Dental Practice Fixers comes to a close with this special “Bonus Episode” giving you some year-end tips for growth! The brothers abandon the usual format as they banter in a Las Vegas hotel room and talk about a trait most dentists share…
Borrowing Money to Become a Dentist? – Season 1 Episode 20
Nov 23, 2018 • 25 min
Borrowing money to become a dentist? In this episode we explore the scary reality that many young people are facing – is it ok to borrow money to go to dental school? Is it a good return on investment to owe hundreds of thousands of dollars or even a…
How to Get Your Team to Resent You – Season 1 Episode 19
Nov 15, 2018 • 27 min
In this episode we share ten ways to get your team to resent you. In typical “tongue in cheek” style, the Dental Practice Fixers share true to life situations that take place in so many offices causing the team to resent the doc. So if you want your team…
Team Bonuses – Yes or No? – Season 1 Episode 18
Nov 2, 2018 • 26 min
Do you offer bonuses to your team for performance? Should you? This has been a hotly debated topic for as long as we can remember. So what is the right answer regarding team bonuses? The best answer? Is there really one? Listen in today and The Dental…
Paying Team Members and More! – Season 1 Episode 17
Oct 26, 2018 • 26 min
We answer a couple of really good questions sent in by listeners in today’s episode. One has to do with paying team members during meetings, CE and down time. The other addresses coverage when the doc is out of the office so you don’t lose any patients.…
Calibrate Your Practice For Success! – Season 1 Episode 16
Oct 19, 2018 • 25 min
One of the biggest problems we have been seeing over the years is that most dental practices are not “calibrated.” What does it mean to calibrate your practice for success? It means that your patients are not getting consistent accurate information,…
An Off the Wall Way to Bring New Patients into Your Practice! – Season 1 Episode 15
Oct 12, 2018 • 29 min
Join Dave and Rich in today’s episode where they share a fantastic way to bring new patients into your practice! The good news is that it costs less than ten dollars total! This is fun, definitely off the wall, and you will not believe how effective it…
No Shows and Cancellations – The Answer – Season 1 Episode 14
Oct 5, 2018 • 26 min
One of the biggest problems plaguing dental practices for as long as anyone can remember has been no shows and cancellations. Can we eradicate them? No we cannot. Can we GREATLY reduce them? YES! Join us today and we will teach you a method that no one…
The Best Video Testimonials – Season 1 Episode 13
Sep 28, 2018 • 28 min
Video is powerful and there is no disputing that. Imagine a practice where many of your patients record beautiful testimonial videos all day long, every day of the week and then post them all over social media! Can you say “exponential growth?” In this…
Grow Your Practice –The SIX STAR Experience – Season 1 Episode 12
Sep 21, 2018 • 24 min
Over the past thirty years, so many docs have asked us about growing their practice. What are the best ways? How quickly can they do it? Will it require a huge investment? Well, today we reveal what is perhaps the VERY best way to grow your practice and…
The First Visit – Season 1 Episode 11
Sep 14, 2018 • 28 min
What exactly do you do with your patients on the very first visit? A cleaning? Examination? Combination? Nothing? What do you think is best? The Dental Practice Fixers are here today to shed some light on this often highly debated topic of the first…
Over a Million Dollars in Debt! – Season 1 Episode 10
Sep 7, 2018 • 21 min
What advice would you give to a 29 year old dentist who finds himself well over a million dollars in debt? Listen in and you will hear what we say to a dentist over a million dollars in debt! And of course we start each show with a great money making tip…
Do Your Patients Resent You? – Season 1 Episode 09
Aug 31, 2018 • 27 min
We are going to reveal the ten very best ways to get your patients to resent you. Pick and choose the ones that you really like to get your patients to resent you. The more you do, the more you will be resented! And of course we have our “Tip of the Week”…
Bad Online Reviews – Season 1 Episode 08
Aug 24, 2018 • 20 min
When you get a bad review on Google, Yelp, Facebook, or other online review sites, please make sure you do THIS! Even the best practices will occasionally get bad comments about them. Make sure you handle bad online reviews the right way or be prepared…
Scared to Death of Retirement – Season 1 Episode 07
Aug 17, 2018 • 24 min
The Brothers receive a couple of interesting questions on this episode. One doc would like to get into speaking and consulting. Another doc is in his late 50’s and is nowhere near where he wants to be for retirement. Obviously, he is scared to death of…
Get Fantastic Online Reviews – Season 1 Episode 06
Aug 10, 2018 • 22 min
The most successful offices are not necessarily the ones with the most online reviews. They are the ones with the BEST online reviews. In this episode we will show you a technique that will practically guarantee you all five star reviews on Google, Yelp…
The New Patient Addiction – Season 1 Episode 05
Aug 3, 2018 • 20 min
Why are doctors so fascinated with getting more and more new patients? Although it sounds good, it is almost NEVER the answer to a successful practice. Join us today to find out why. And of course we have a quick tip for you to start the show off! If you…
Afraid of Success – Season 1 Episode 04
Jul 19, 2018 • 19 min
Afraid of Success Why are so many dentists afraid of success? You will not believe the reasons. Come join us today. As usual, we give an incredible quick tip to start the show as well as an unbelievable “Call of the Week!” If you enjoyed this podcast,…
The Biggest Mistakes – Season 1 Episode 03
Jul 17, 2018 • 28 min
The Biggest Mistakes In this one, we share with you some of the biggest mistakes we made when we were building our practices. Hopefully you will avoid these whether you are a startup, building your practice, going strong or even beginning to wind down!…
Likeability – Season 1 Episode 02
Jul 16, 2018 • 25 min
How likeable are you? It seems as though the more likeable you are as a dentist and as a human, the more successful you will be. In this episode we share some great techniques on how to get people NOT to like you. Then you decide and take it from there!…
Welcome to our Dental Podcast
Jul 9, 2018 • 32 min
Welcome to The Dental Practice Fixers! After 30 years of creating success for docs, we figured it was time to jump into the podcast pool! We know there are many dental podcasts to choose from but we feel this will become your absolute favorite. We start…