CX Storytime, Tales from the Customer Journey

CX Storytime, Tales from the Customer Journey

www.theupsell.com
Helping your business through customer service case studies.
When Stress Meets Service
Dec 9 • 12 min
A tale of procrastinating travel plans, stress turned to eleven and doing what’s right, not what’s expected.
Two Ears, One Mouth, Zero Service
Nov 5 • 10 min
A tale of for a green pepper hatred, missing quality checks and a bad tourist impression.
A Service Tier Too Far
Oct 29 • 12 min
A tale of lost data, broken systems and “too bad, so sad” company responses.
The High Price of Canopy Coverage
Oct 22 • 10 min
A tale of tentative questions, conflicting offers and the seeds of loyalty.
The Couch with Abandonment Issues
Oct 14 • 13 min
A tale of confusing timeframes, new chapters life and unintended lawn furniture
The Crooked Path to a Tattoo
Sep 30 • 13 min
A tale of permanent markers, 180 degree turnarounds and exotic locals.
Have Wine, Might Travel
Sep 16 • 10 min
A story of changed plans, airline impacts and new opportunities.
The Jilted Jewelry Store
Sep 11 • 10 min
A story of growing anticipation, inappropriate assumptions and a seller scorned.
The Man Who Should Not Move
Sep 3 • 11 min
A story of not so veiled racism, a teachable moment (question mark) and the rise of an online community.
A Dish Bear-ly Served Cold
Aug 26 • 12 min
A story of missed destinations, unexpected fairy tales, and a little something extra.
The Disappearing Digits
Aug 21 • 11 min
A story of generational frustration, customer hide and seek and a video savior
A Delivery Most Foul
Aug 13 • 13 min
A story of mixed signals, valiant efforts and broken promises
The Time that Retail Forgot
Aug 5 • 7 min
A story of confused communication, hurtful hearing and a missing moment of time.
The Anti-Social Socialite
Jul 30 • 8 min
A Tale of Building and Breaking Customer Relationships
Never Too Proud for Pinenuts
Jul 22 • 8 min
Tales of Building and Breaking Your Customer Relationships
When Shame Came to Town
Jul 15 • 10 min
Tales of Building and Breaking Your Customer Relationships
The Bird and the Baggage
Jul 15 • 8 min
Tales of Building and Breaking your Customer Relationships
The Woman Who Was Told Differently
Jul 15 • 9 min
Tales of Building and Breaking your Customer Relationships
CX Storytime: Podcast Prologue
Jul 15 • 5 min
A Tale of How Our Storyteller Discovered his Passion for Customer Experience