Intercom on Marketing

Intercom on Marketing
In this series Intercom takes you inside the marketing lessons we’ve learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.

13: Marketing your product to new customers
May 22, 2018 • 8 min
Too often we blow the marketing budget on acquiring new customers – only to ignore them as soon as they sign up. In reality, the best marketing strategies drive not just sales, but also long-term customer success. That all starts with product education.
12: How people buy your product
May 22, 2018 • 5 min
Every business should have an active interest in why people buy their products and the situations people find themselves in before they become customers. Do that, and you’ll understand why you need marketing that caters to all of them.
11: So you want to build a brand?
May 22, 2018 • 9 min
It’s easy to have a highly data-driven view of everything you do and overlook hard to measure things like brand. This leads to a tunnel-vision focus on optimizing funnels and growth hacking button colors, and ignores investing time in equally important…
10: Life after launch – learning and iterating on your marketing
May 22, 2018 • 7 min
When you ask people what product marketing is, the first thing that comes to mind is usually product launches. This is a fundamental misunderstanding of the role of product marketing. Launches are the beginning of a process, not the end. Only after launch…
9: Mastering a successful product launch
May 22, 2018 • 10 min
Product launches are exciting – culminating with the rush of joy and fear as you finally share your creation with the world. More importantly, launches are one of your best opportunities to drive brand awareness, and ultimately generate new customers.…
8: Prioritizing product announcements
May 22, 2018 • 7 min
Thanks to SaaS, there are more features to talk about on a constant cadence. The challenge then becomes, which things do you shout about? With more opportunities, it’s tempting to shout about each and every one of them. Do that, and people will stop…
7: Marketing for growth and survival
May 22, 2018 • 8 min
A lot of businesses fail because they’re simply not good at acquiring and retaining customers. That’s where demand generation comes into play. Here’s our guide to getting started.
6: Meet now, conquer now
May 22, 2018 • 10 min
When you’re just starting up, other than knocking on someone’s front door, events are the most targeted, proactive and personal way you can meet the people you need to meet. Do them well, and you turn those meetings into lasting relationships.
5: Content, then marketing
May 22, 2018 • 9 min
The usual content marketing approach is to make people want to read the things you’ve already written. We knew writing things that potential customers already wanted to read would be easier, and we scaled that strategy by building an editorial team. If…
4: Getting word of mouth for your startup
May 22, 2018 • 3 min
There’s a misconception that word of mouth is a mystical force that’s out of your control. Sure, you can’t control what words come out of whose mouths, but you can encourage people to say the right words about your product.
3: Marketing at a product-first company
May 22, 2018 • 10 min
Despite the mountain of contradicting evidence, the mantra of “if you build it, they will come” is still extremely prevalent among product-first companies. Don’t delay aligning your product and marketing teams. If you do, you’ll live to regret it.
2: Getting your story right
May 22, 2018 • 5 min
No matter how good your product is, if you can’t tell a cohesive, compelling story about it, you’re going to have a very hard time getting people’s attention when you actually do take it to market. At Intercom, our approach to crafting a story begins with…
1: Marketing in year one
May 22, 2018 • 6 min
The most important tasks for any early-stage startup are to write code and talk to users. The latter represents your very first marketing opportunity, whether that’s asking prospects to try your product over email, meeting them at conferences, responding…
Introducing Intercom on Marketing
May 13, 2018 • 3 min
There’s a common misconception about marketing at a startup. People think marketing means doing things like signing up on Product Hunt, writing a few blog posts about what’s wrong with your industry, cold-blasting a bunch of journalists with a press…