A Server's Journey

A Server's Journey

www.aserversjourney.com
A Server’s Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the s


A Leader’s Guide to Emotional Intelligence with Reese Mashaw
Aug 21 • 46 min
Emotional Intelligence…
A Server’s Moment: The Importance of Emotional Intelligence
Aug 20 • 2 min
Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, customers, and co-workers, to see if they’ll be recept…
Why Should You Have a Leadership Coach? with Gary Crawford
Aug 14 • 54 min
Join us for a multi-faceted episode: Our Epic Moment in Leadership features Jose Andres and over the 2 million meals he provided after
A Server’s Moment: Listen with Your Heart
Aug 13 • 2 min
Just asking someone how their day is going can allow for a great moment to serve. Who can you really listen to this week in the workplace?
Burnout Lives Off of You Not Being Kind to Yourself (Laura Jack Part 2)
Aug 7 • 35 min
Part 2 of our series with Laura Jack on extending compassion and avoiding burnout.
A Server’s Moment: Know Your Team
Aug 6 • 2 min
An oldie but a goodie; we’re throwing it back to one of our favorite Server’s Moments on cheap ways to authentically know and reward your team. Step one: Make a chart. Yes, that’s right! Make a chart about your team’s likes and dislikes, and surpris…
How to Extend Compassion without Exhausting Yourself
Jul 31 • 27 min
Author Laura Jack talks about what it takes to be a compassionate leader coach and how to navigate the workplace waters of grief.
A Server’s Moment: Who Gets the Credit?
Jul 30 • 2 min
Are you setting up your team for success, or are you paving a way for your own glorification? Join Larry in a quick quote from former president Ronald Reagan that reminds us “There’s no limit to what a man can do or where he can go, if he doesn’t ca…
The Lincoln Park (Oakhurst) Project
Jul 24 • 42 min
Two police force members share their experience in Lake County and what it took to start the Lincoln Park Project.
A Server’s Moment: The Power of Refrigerator Praise
Jul 23 • 3 min
Write compliments for your team like a kid on a refrigerator so they can see just how valued they are.
How to Identify Your Burnout and What to Do About It
Jul 17 • 67 min
Special guest Lauren Blackburn is an EXPERT on loving yourself and bringing yourself to a healthy place as a driven, growth-minded individual. She talks burn out, mental health, and taking care of yourself in the workplace.
Server’s Moment - Deep Thanks
Jul 16 • 2 min
Do You Know Your 5 Ds? with Bing Oliver
Jul 10 • 58 min
Do you know your 5 D’s?
A Server’s Moment: Letters of Encouragement
Jul 9 • 2 min
Write letters of encouragement to your team to inspire and promote a positive work environment.
Learning Lean with Bing Oliver
Jul 3 • 41 min
Are you someone worth following? Bing Oliver’s coaching techniques allow and guide businesses in the “lean approach:” a philosophy that allows you to deliver customers maximum value.
A Server’s Moment: Cover Your Crew
Jul 2 • 2 min
How can you step in, cover your crew, and enable your team to take a breathe in the midst of a stressful work environment? As you let your team take an unforeseen moment of peace, you empower them to handle the moments that come next.
Leaders, Here’s Your First Step to Self-Care
Jun 26 • 42 min
How do you care for yourself as a servant leader? Often times, leaders give, give, and give so that they end up serving from a place of nothingness. Life coach and Peake Solutions founder, Bing Oliver, talks what it takes to find balance and health …
A Server’s Moment: Friendly Competition
Jun 25 • 2 min
Spark some friendly competition in your crew by letting them compete with each other on the clock. Whether that’s a customer satisfaction marker or an item to up-sell, your team will feel empowered to do their best. Most importantly, let your te…
What Type of Leader Are You? (Part 2)
Jun 19 • 38 min
Join us for a continuation of last week’s episode with Kyle Brown, graduate of UCF’s Rosen College of Hospitality Management. Kyle talks his hands on experience with different kinds of leaders, and makes the point that different kinds of leadership …
A Server’s Moment: Empowerment
Jun 18 • 2 min
Once a team member’s basic needs are met, they move to desiring significance. Give your team importance by allowing them to feel a sense of empowerment on the job.
What Type of Leader Are You? (Part 1)
Jun 12 • 34 min
Kyle, Rocky, and Zac talk different approaches to leading and Lewin’s framework of democratic, autocratic, and laissez-faire leadership styles. Kyle, a UCF Hospitality graduate with over 19 high-volume Chick-fil-A Grand Openings under his belt, urge…
A Server’s Moment: Help Carry a Burden Like Mr. Rogers
Jun 11 • 2 min
Remember, we’re not meant to go through life alone. Just asking a co-worker how their day is going could radically improve their mood and show that you care. In the words of Fred Rogers, “In times of stress, the best thing we can do for each other i…
Are You Really Honest with Yourself?
Jun 5 • 26 min
Honesty
A Server’s Moment: Cover Your Crew
Jun 4 • 2 min
A re-run of one of our favorite moments: what’s the value in allowing your team to take an unforeseen moment of peace? Listen to hear Foster talk about why you should cover your crew on the clock.
The Ideal Team Player: Pat Lencioni on his Best-Selling Books
May 29 • 49 min
3 Kind of Leaders
A Server’s Moment: Find Progress
May 28 • 2 min
Highlight your team’s successes; sometimes a simple thank you is enough to inspire your workers to keep going. Progress is easy to find when you’re looking for it.
Fearless Faith: Dan Wheeler on Faith, Purpose, and Not Retiring to the Golf Course
May 22 • 54 min
Serving Wife
A Server’s Moment: Conversation Without A Motive
May 21 • 2 min
Take time out of your day to start a conversation with a coworker without an agenda.
Are You Serving with Empathy or Sympathy? (Part 2)
May 15 • 32 min
Part two of the difference between serving with empathy and sympathy in the workplace.
A Server’s Moment: Diane Travis
May 14 • 2 min
Lead by Serving
Are you Serving with Empathy or Sympathy?
May 8 • 29 min
What’s the difference between leading with empathy and leading with sympathy? Are you pitying your team, or are you truly understanding your team’s struggles? Coming alongside your team and bringing them up takes true empathy; something only a true …
A Server’s Moment: Help for Today and Hope for Tomorrow
May 7 • 4 min
Jeff Rogers talks about how to find the right balance in your ministry so that the people you’re helping aren’t starving before they hear the gospel. Learn about the term “affluenza” and how to combat materialism in the lives of the people you lead….
One Year Anniversary: A Look Back
May 1 • 44 min
Anniversary Show 2019
A Server’s Moment: Own Your Weakness
Apr 30 • 3 min
Let your team fill in the gaps of your weaknesses. Foster reminds us to humble ourselves and allow your crew to take ownership of their expertise areas of the business.
Are You Worth Following?
Apr 24 • 34 min
Lead by Serving
A Server’s Moment: Speaking Into Their Stories
Apr 23 • 3 min
Listen: we know that your crew’s passion might not be to work in the service industry, or in whatever industry you’re leading. This is why it’s SO important to speak into your team’s lives by getting to know what they’re passionate about. Then, brid…
Couple Co: Can Couples Really Work Together? (PART 2)
Apr 17 • 36 min
Lead by Serving
A Server’s Moment: Speaking Hope
Apr 16 • 2 min
As a leader, one of the best things you can do to encourage your team is to speak hope! Most of your crew members will be focused on the fact that they want to go home throughout the day. Speak encouragement into that situation; this can look so man…
CoupleCo: Can Couples Really Work Together?
Apr 10 • 32 min
A simple lesson in leading
A Server’s Moment: Everyone Loves a Gift Card
Apr 9 • 2 min
Who doesn’t want their daily Starbucks run for free? As a business owner, purchase a few gift cards before you start the day and empower your team to give this gift to someone of their choosing. Through this, your culture of caring starts to grow.
Integrity: The Solid Foundation of a Servant Leader
Apr 3 • 26 min
A simple lesson in leading
A Server’s Moment: Lead With Humility
Apr 2 • 1 min
A simple lesson in leading
What is Integrity?
Mar 27 • 31 min
Integrity
A Server’s Moment: Humility In Action
Mar 26 • 3 min
Lead by Serving
A Server’s Moment: Own Your Weakness
Mar 20 • 3 min
Let your team fill in the gaps of your weaknesses. Foster reminds us to humble ourselves and allow your crew to take ownership of their expertise areas of the business.
Egency: Karen Millsap on Empathy in the Workplace
Mar 20 • 55 min
How will you let your tragedies define you? Unquestionably, Karen Millsap let her story pave a path of greatness. After her husband was tragically and unexpectedly murdered, Millsap decided she would become a stronger individual from it. As the curr…
A Server’s Moment: Leading With A Legacy
Mar 19 • 4 min
Special guest Jeff Rogers shares intriguing insight: serving can’t be so ministry centered that it ceases to solve today’s problems. Rogers knows that true leadership lies in giving help for today, but also giving hope for tomorrow. Listen as Rogers…
Foster Dickson: Serving in Action
Mar 13 • 34 min
“A real servant leader, when they get to a new height, they immediately reach down and pull everyone else around them to that summit. Once everyone’s there, that summit becomes the norm.” Foster Dickson talks about how being a servant leader comes f…
A Server’s Moment: Integrity
Mar 12 • 2 min
Serving and Caring
How Do You Deal with Unsatisfied Clients?
Mar 6 • 31 min
H E A R D
A Server’s Moment: Painting The Picture
Mar 5 • 3 min
One of the greatest aspects of a servant leader is that they can cast a vision for their crew. Keep the bigger picture clear for your crew members who are usually focused on a singular task at hand.
Denise Pass: Shame Off You
Feb 27 • 33 min
Don’t miss our latest podcast with Denise Pass, author of two books, contemporary christian music artist, worship leader, podcaster and more. Denise’s book, Shame Off You, talks about dealing with shame biblically and her journey with dealing with h…
A Server’s Moment: Praise Your Team Publicly
Feb 26 • 3 min
Let’s look at this idea of public praise. When a team member goes above and beyond, find a public way to praise them. Being recognized for what you’ve done well in front of your team mates speaks measures about the integrity of your business and the…
The Professional Casual Interview: Part 3
Feb 20 • 26 min
Join us for the last and final part of Rocky’s three part series with his Talent Directors.
A Server’s Moment: Treat Your Crew
Feb 19 • 2 min
Foster dives in to tell us just how you can treat your crew. Foster even has a list of his crew members and their favorite Starbucks drinks! Give your team random boosts and encouragements throughout the day; something a little “extra special” can r…
The Professional-Casual Interview: Part Two
Feb 13 • 26 min
Rocky re-introduces Zac Davis, Marina Krotky, and Melinda Macintyre; three key components of this multi-unit talent team at Chick-fil-A in Clermont, FL. Here is part two of an episode concerning the ins and outs of the hiring process and how to hire…
A Server’s Moment: Crew Stories
Feb 12 • 2 min
Delve into your crew’s personal stories to find out what gets them going for the day. Finding out these passions and being engaged in what makes them come alive brings an irreplaceable culture of service to your store.
The Professional-Casual Interview: Talent Directors on an Authentic Hiring Process
Feb 6 • 23 min
Rocky introduces Zac Davis, Marina Krotky, and Melinda Macintyre; three key components of his multi-unit talent team at Chick-fil-A in Clermont, FL. These talent team members discuss the ins and outs of a hiring process geared towards hiring true le…
Jeff Rogers on Creating A Thriving Family Legacy (Part 2)
Feb 6 • 41 min
Listen as Jeff Rogers dives into Part 2 of how to share your wisdom and wealth with your children and grandchildren.
A Server’s Moment: Patrick Lencioni
Feb 5 • 1 min
A quote from one of our favorite authors, Patrick Lencioni, on leading well.
Jeff Rogers on Creating A Thriving Family Legacy
Jan 30 • 45 min
Jeff Rogers talks about his businesses, Stewardship Advisory Group and Stewardship Legacy Coaching. His book, Creating a Thriving Family Legacy, touches o…
A Server’s Moment: Karen Millsap
Jan 29 • 1 min
Karen MIllsap reminds us that exercising empathy at work not only leads to a more successful business, but sustains a culture of kindness that real businesses crave.
How to Hire the Right Talent
Jan 23 • 30 min
How do we define talent? Not just by skills, but by character. Rocky talks how to cultivate an interview process that will bring in the right fit for your organization. Learn how the right people aren’t just top of their trade, but they are passiona…
A Server’s Moment: Be a Net
Jan 22 • 2 min
In leadership, you have a stockpile of respect and trust from your own leaders. As you work with your crew, encourage your team to step out, step up, and try new things. If they fail, be a net. Catch them, and take the fall for them in that movement…
How to ID a Future Leader
Jan 16 • 30 min
Whether it’s natural or taught, Rocky does a deep dive into the questions to ask when finding candidates who put themselves last to put themselves first.
A Server’s Moment: Let Them Steer
Jan 15 • 2 min
Enable your team to grow by giving them an opportunity to share their ideas and thoughts on a project or shift. Let them take ownership of how your task will run throughout the day, and if it goes well, congratulate them on their success! If not, us…
Three Ways to Create Fulfillment in the Workplace
Jan 9 • 27 min
“Be less focused on having the exact right goal; be more focused on even just having a goal,” Rocky says. Rocky takes an off-the-cuff approach to today’s episode by diving into how to not just create a mission statement, but to involve your team in …
A Server’s Moment: Letters of Encouragement
Jan 8 • 2 min
Write letters of encouragement to your team to inspire and promote a positive work environment.
The Ideal Team Player: Patrick Lencioni on his Best-Selling Books
Jan 2 • 40 min
Best selling author Patrick Lencioni takes the floor to discuss his latest book, “The Ideal Team Player,” and why you can’t fake humility in the workplace. Find out what sparked Pat’s passion in forming his management consulting firm, The Table Grou…
Meet Rocky DeStefano
Dec 26, 2018 • 23 min
Take a journey back with us to our original pilot episode of the series. Rediscover our roots this Christmas season and remember why it all began!Chick-fil-A Owner Rocky DeStefano introduces his unconventional journey from an adrift youngste…
410 Bridge: Kurt Kandler on Empowering the Poor
Dec 19, 2018 • 47 min
Exeuctive Director Kurt Kandler talks about his non-profit ministry, 410 Bridge and what they do to give those experiencing poverty the tools to succeed.
A Server’s Moment: Mark Miller
Dec 18, 2018 • 1 min
Chick-fil-A Vice President of Training and Development Mark Miller talks about how employees want to work for a brand that they resonate with.
North Point Church: Reece Mashaw on Guest Experience
Dec 12, 2018 • 53 min
Director of Guest Experience North Point Community Church in Atlanta, Georgia, talks about how of the 11 thousand stories he interacts with daily, every single one is an opportunity for God to work in their lives. Reece Mashaw’s passion for leaning …
A Server’s Moment: Friendly Competition
Dec 11, 2018 • 2 min
Spark some friendly competition in your crew by letting them compete with each other on the clock. Whether that’s a customer satisfaction marker or an item to up-sell, your team will feel empowered to do their best. Most importantly, let your
Save Your Alma Mater: Joel Johnson on Alumni Leadership
Dec 5, 2018 • 40 min
“I get paid to talk to people.” says our newest guest, Joel Johnson, director of alumni affairs at Southeastern University. Joel personally engages 15,000 alumni to make them feel connected and supported. He poignantly walks us through listening to …
Server’s Moment: Dee Ann Turner
Dec 4, 2018 • 1 min
Dee Ann Turner lets us in on her secret to being kind versus nice to her team. Here, Turner reveals how important it is to be honest with others, especially in a business environment.
Toxic Bosses
Nov 28, 2018 • 30 min
What drives people away from their jobs? 41 percent of American workers say they’ve been psychologically harassed on the job due to a toxic boss. Today, Rocky and Larry dive into the two different kinds of narcissistic, toxic bosses: dark and dysfun…
A Server’s Moment: Cover Your Crew
Nov 27, 2018 • 2 min
Enable your team to take a breathe.
How to Create a Culture That Grows Servant Leaders
Nov 21, 2018 • 32 min
Establish a culture of trust in the workplace by exercising humility in the workplace with your team.
A Server’s Moment: Dan Wheeler
Nov 20, 2018 • 1 min
Instead of retiring, use your resources to reach the generations you want to reach.
A Look Back: Rocky on His Favorite Journey Moments
Nov 15, 2018 • 31 min
This throwback episodes celebrates the many esteemed guests A Server’s Journey shared stories with this year.
A Server’s Moment: Pay For Your Stressed Employee’s Day Off
Nov 14, 2018 • 2 min
Walk into work knowing you’re about to take something off a stressed employee’s plate.
How Your Positive Company Culture Actually Affects the Bottom Line
Nov 7, 2018 • 29 min
Stay positive in the workplace; it will actually affect your bottom line.
Serving in Kenya: Micah Mwati on Giving Hope to the Hopeless
Oct 31, 2018 • 43 min
Micah Mwati talks about The 410 Group’s ability to re-instill hope in the hopeless living in underdeveloped Kenya.
A Server’s Moment: Thank Your Team Publicly
Oct 30, 2018 • 2 min
There’s tremendous power in recognizing an individual in front of others. Take a few minutes out of your day to recognize something wonderful by publicly by praising your team member. Emphasize what they did, how they did it, and why it was so impor…
Fearless Faith (Part 2): Dan Wheeler on His Miraculous Story
Oct 24, 2018 • 49 min
Join us for Part 2 of Dan Wheeler’s journey through one of his life’s most trying times. The QVC television host talks more miracles surrounding his wife’s death and the facade that fame holds to the every day person.
Fearless Faith: Dan Wheeler on Grief, Purpose, and Not Retiring to the Golf Course
Oct 17, 2018 • 52 min
Dan Wheeler shares his journey through grief and his passion for the unconditional and fearless love that his wife brought to the world.
A Server’s Moment: Conversation Without A Motive
Oct 16, 2018 • 2 min
Take time out of your day to start a conversation with a coworker without an agenda.
Egency: Karen Millsap on Empathy in the Workplace
Oct 10, 2018 • 55 min
Karen Millsap shows us that when you take care of your people, your people will take care of the business.
A Server’s Moment: Find Progress
Oct 9, 2018 • 2 min
Highlight your team’s successes; sometimes a simple thank you is enough to inspire your workers to keep going. Progress is easy to find when you’re looking for it.
Caring Avenues: Kim Lanning on Assisted Living Leadership
Oct 3, 2018 • 55 min
Kim Lanning talks leading by caring.
A Server’s Moment: Empowerment
Oct 2, 2018 • 2 min
Once a team member’s basic needs are met, they move to desiring significance. Give your team importance by allowing them to feel empowered on the job.
3 “Knows” To Being a Better Boss
Sep 26, 2018 • 36 min
How can you survive your worst nightmare of a boss? Listen to find out.
A Server’s Moment: Praise A Team Member Today
Sep 25, 2018 • 1 min
Lead by Serving
City of Champions: Diane Travis on Relational Leading
Sep 19, 2018 • 54 min
Diane Travis talks relational leading, being a woman in leadership, and the importance of health and wellness in a growing community.
Leading Leaders: Mike Wagner on Unlocking Your Creative Capacity
Sep 12, 2018 • 52 min
Mike Wagner talks how to lead leaders to inspire and motivate the people around him.
Website Branding and Marketing: Ed Ruff on Core Values in the Marketplace
Sep 5, 2018 • 48 min
Ruff leads a dialogue about defaulting to the positive, staying calm in the midst of difficult decisions, and always coming back to your unwavering core values.
A Server’s Moment: Mary Kay Proves Flying Isn’t Impossible
Sep 4, 2018 • 1 min
A simple lesson in leading
Hospitality Management: Isabella Senzamici on Failing with Grace
Aug 29, 2018 • 34 min
Isabella Senzamici shares the best ways to servant lead in the Hospitality industry.
A Server’s Moment: Listen for Non-Verbal Cues
Aug 28, 2018 • 2 min
A simple lesson in leading
Local Politics: Sean Parks on City Growth
Aug 22, 2018 • 47 min
Learn from Lake County Commissioner Sean Parks on how to servant lead in your local government.
A Server’s Moment: Help Carry a Burden like Mr. Rogers
Aug 21, 2018 • 2 min
A simple lesson in leading
Are You A Micromanager?
Aug 15, 2018 • 36 min
Rocky shares more of his leadership journey and the motivation behind A Server’s Journey Podcast.
A Server’s Moment: Create Connections
Aug 14, 2018 • 2 min
A simple lesson in leading
Community Leadership: Stephanie Harris on Leading a Non-Profit
Aug 8, 2018 • 39 min
Stephanie Harris urges community members to understand that homelessness isn’t just the result of laziness, but generational poverty and a series of unfortunate events.
A Server’s Moment: Brag Boards
Aug 7, 2018 • 2 min
Find a spot in your business to celebrate your team’s successes. Whether work-related or otherwise, your team will love spotting a brochure from their latest show or a guest compliment posted next to the office.
Rocky’s 6 Keys to Becoming a Better Leader
Aug 1, 2018 • 33 min
Here Rocky culminates his main leadership success factors and addresses the common misconception that a leader must be the driving force behind the people they lead.
A Server’s Moment: It’s the Little Things
Jul 31, 2018 • 2 min
KNOWING YOUR TEAM
Church Leadership: Mike Shelly on Being Intentional
Jul 25, 2018 • 40 min
Learn how to serve thousands with Mike Shelly’s insight on leading global and community outreach.
A Server’s Moment: Who Gets the Credit?
Jul 24, 2018 • 2 min
A simple lesson in leading
5 Ways to Use the Hierarchy of Needs to Serve Your Team
Jul 18, 2018 • 31 min
Rocky aptly identifies how Maslow’s Hierarchy of Needs shows us the varying levels of need an employer should meet to better serve a team.
A Server’s Moment: The Power of Refrigerator Praise
Jul 17, 2018 • 3 min
A simple lesson in leading
Capitol Hill: Ebo Entsuah on Government Leadership
Jul 11, 2018 • 43 min
Ebo Entsuah talks Florida State football, his recent naturalization, and people-focused leadership.
A Server’s Moment: Thank your Team Publicly
Jul 10, 2018 • 2 min
A simple lesson in leading
Monday Mornings: Tom Rossi on the Art of Staying Small
Jul 4, 2018 • 34 min
From paper boy to engineer, learn from Tom Rossi how to follow your passions and lead by serving.
A Server’s Moment: Everyone Loves a Gift Card
Jul 3, 2018 • 2 min
A simple lesson in leading
Talent Magnet: Mark Miller on Attracting Top Talent
Jun 27, 2018 • 47 min
Join us in rifling through Mark Miller’s extensive research on the War for Talent, information integral in shaping an organization’s approach to employee recruitment and retention.
A Server’s Moment: “Blossoming”
Jun 26, 2018 • 2 min
A simple lesson in leading
The Ideal Team Player: Pat Lencioni on his Best-Selling Books
Jun 20, 2018 • 40 min
Patrick Lencioni is the founder of The Table Group and the author of 11 books which have sold over 5 million copies and been translated into more than 30 languages.
A Server’s Moment: The Theory of the Dimes
Jun 19, 2018 • 2 min
A simple lesson in leading
From Tragedy to Triumph: Bing Oliver on Leadership Coaching
Jun 13, 2018 • 30 min
Rocky brings on friend of over thirty years to talk about how true hardship can truly define what gives you passion.
It’s My Pleasure: Dee Ann Turner on Corporate Purpose
Jun 6, 2018 • 44 min
Learn about Dee Ann Turner’s insightful knowledge and applicable tools to building an influential company culture.
Kalos: Sean Blackburn on Empowering Your Team
May 30, 2018 • 24 min
Join producers and Sean Blackburn in talking about why it’s so important to “bring yourself truly” in a workplace with integrity.
Why Team Members Leave Managers
May 23, 2018 • 31 min
Let’s talk about what you can do to be the kind of manager that keeps your team motivated, informed, and encouraged to be bridges in the workplace, not dead ends.
Know Your Why
May 16, 2018 • 24 min
Join us in talking about how the “why” in business can’t just be about profit if you want to stay motivated while the chips are down.
Go Off Script: Rocky DeStefano on a Culture of Caring
May 9, 2018 • 22 min
Rocky DeStefano dives in to talk about how his Chick-fil-A business isn’t just about the chicken.
Meet Rocky DeStefano
Apr 26, 2018 • 23 min
Rocky Destefano talks servant leadership and how to make people’s stories better.