A Server's Journey

A Server's Journey

www.aserversjourney.com
A Server’s Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the s


The 10 Commandments of Leadership - Part 1
Aug 5 • 34 min
This is the first half of “The 10 Commandments of Leadership” episode featuring our host Rocky Destefano and a new addition to the team: Gabby Seeley. Gabby is a new business owner offering social media management, graphic design, photography and more…
Fair with Chris Gingrasso
Aug 4 • 4 min
Today’s word of the week is fair! We’re drawing inspiration from AC Lockyer, Founder of Softwash Systems, Speaker, Coach and Business Development Guru. Listen as our favorite guest host, Chris Gingrasso, talks about the endless possibilities you can…
Triumphs and Tribulations with Joa MacNalie
Jul 29 • 52 min
Joa Macnalie talks about her journey of becoming the leader she is today. She tells the story of how she overcame challenges, sometimes through sheer will power and other times with the guidance of influential leaders in her life. She discusses her…
Failure with Chris Gingrasso
Jul 28 • 3 min
Today’s word of the week is failure! We’re drawing inspiration from Dr. Michael Smalley. Listen as our favorite guest host, Chris Gingrasso, talks about the endless possibilities you can achieve when you simply put the time in._________________________A…
Coaching, Football and Business With Russ Sloan
Jul 22 • 52 min
In this episode Russ Sloan, talks with us about his experience as a coach and leader over the years. Russ has served in a myriad of leadership positions through out various industries. Listen as he talks about the variables between them all. Russ…
Enough with Chris Gingrasso
Jul 21 • 3 min
Today’s word of the week is enough! We’re drawing inspiration from David Loveless, co-host of the Live True Podcast and Pastor of Discipleship & Leadership Initiatives at First Baptist Church Orlando. Listen as our favorite guest host, Chris…
Servant Leadership with Bob Ehmann
Jul 15 • 36 min
In this episode Bob Ehmann, retired missionary, talks with us about how to be a servant leader. Rocky and Bob discuss his life of serving through missions. They reminisce about how he came to meet his wife of 55 years as well as his experience being a…
Drive with Chris Gingrasso
Jul 14 • 3 min
Today’s word of the week is drive! We’re drawing inspiration from R. D. Saunders, Director of Advancement for the John Maxwell Leadership Foundation and EQUIP. Listen as our favorite guest host, Chris Gingrasso, talks about the endless possibilities you…
Jeff Rogers Creating A Thriving Family Legacy
Jul 8 • 45 min
Jeff Rogers talks about his businesses, Stewardship Advisory Group and Stewardship Legacy Coaching. His book, Creating a Thriving Family Legacy, touches on the outpour of Roger’s passion; that we free ourselves to be open to financial freedom so we can…
Drift with Chris Gingrasso
Jul 7 • 3 min
Today’s word of the week is drift! We’re drawing inspiration from Pasco Manzo, President of Teen Challenge in New England. Listen as our favorite guest host, Chris Gingrasso, talks about the endless possibilities you can achieve when you simply put the…
Serving Your Community with Pastor Tony McCoy
Jul 1 • 43 min
Former NFL player Tony McCoy talks about serving your community and how you can support black lives today.
Discipline with Chris Gingrasso
Jun 30 • 4 min
Today’s word of the week is discipline! We’re drawing inspiration from infamous Jim Rohn, who says that “Discipline is the bridge between goals and accomplishment.” Listen as our favorite guest host, Chris Gingrasso, talks about the endless…
How to Lead Your Team During Crisis (Part 2)
Jun 24 • 22 min
Rocky and Larry take a second look at what it takes to lead your team during crisis.
How to Lead Your Team During Crisis (Part 1)
Jun 17 • 20 min
Happy Hump Day! Today we’re celebrating an Epic Moment of Leadership from 1789 and talking about how to lead your team during these uncertain times. Rocky and Larry use an article by the CEO and founder of Root Inc, Jim Haudan, to talk about crisis…
6 Tips to Create a Thriving Culture with Lee Cockerell
Jun 16 • 3 min
Chris Gingrasso hosts this quick moment dedicated to our word of the week: culture. Vice President of Walt Disney World Resorts, Lee Cockerell, takes us through his experienced tips to create a culture that cares about your feelings. After managing tens…
Desmond Clark on The Principles of Winning
Jun 10 • 46 min
Today’s episode includes special guest Desmond Clark, NFL tight end for the Miami Dolphins and Chicago Bears. Together we talk about Desmond’s rise from poverty to success, his book, The Principles of Winning, and the importance of matching your vision…
5 Ways to Exercise Your Creativity with Duncan Wardle
Jun 9 • 4 min
Learn how to define and exercise your creativity with Duncan Wardle, former Head of Innovation and Creativity for Disney. Chris Gingrasso hosts us in a quick look at why as we grow older, we start thinking reductively. Why do we halt creativity and view…
The Ideal Team Player: Pat Lencioni on his Best-Selling Books
Jun 3 • 40 min
Best selling author Patrick Lencioni takes the floor to discuss his latest book, “The Ideal Team Player,” and why you can’t fake humility in the workplace. Find out what sparked Pat’s passion in forming his management consulting firm, The Table Group,…
Walt Disney and Defining Courage
Jun 2 • 3 min
Back with our word of the week: courage! Today’s debut is from Jon Langford, one of the authors in Chris Gingrasso’s latest book, Wow Factor: 52 Thoughts from 52 Thought Leaders. Langford defines courage and uses Walt Disney as a notable example of how…
Chris Krimitsos: Podfest Multimedia Expo
May 27 • 51 min
Today’s episode features multi-talented entrepreneur Chris Krimitsos, founder and Chief Creative Officer of one of the largest gatherings for podcasters in the world, Podfest Multimedia Expo.
Why the Word “Control” Shouldn’t Get a Bad Rap
May 26 • 3 min
Our favorite Server’s Moment host, author Chris Gingrasso, talks about our word of the week: “control.” With a little help from leadership development coach, Edgar Cabello and a look into legendary Lou Holtz’s football strategy on winning, we dissect…
How to Get Pandemic Leadership Right
May 20 • 33 min
Rocky, Foster, and Larry talk about how to be a servant leader during a global pandemic.
A Server’s Moment: Do You Have What it Takes?
May 19 • 3 min
Our host Chris Gingrasso talks about T-Lab President Clarence Nixon’s definition of today’s word of the week: competence. Nixon asks us a hard question: Do YOU have what it takes? And how, as a servant leader, can you inspire “competence?”
Talent Magnet: Mark Miller on Attracting Top Talent
May 13 • 48 min
Grab a glance at Chick-fil-A’s roots from just seventy five stores to two thousand with Vice President of High Performance Leadership, Mark Miller. From Kodak’s refusal to see digital photography’s writing on the wall to Chick-fil-A’s search for…
A Server’s Moment: 3 Ways to Provide Value as a Coach
May 12 • 3 min
Hosted by the one and only author Chris Gingrasso, today’s word of the week is “coach!” We’re talking about business and life coach, Noble Bowman from Rhapsody Strategies, and his philosophies on helping transform his clients to achieve their destiny….
Bet on Talent: How to Win the Heart of Customers with Dee Ann Turner
May 6 • 26 min
Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A’s success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and…
A Server’s Moment: WOW Champion
May 5 • 3 min
From Chris Gingrasso and Wow Factor: 52 Thoughts from 52 Leaders, hear what James Reid says about the word “champion.”
Dan Wheeler on Making the Most of Your Retirement
Apr 29 • 52 min
Re-run of our favorite QVC tv host: Dan Wheeler, one of our guests with an over 40 year career in television broadcasting. While Dan’s professional life thrived, his personal life came crumbling down when his wife, Beth, was diagnosed with stage four…
A Server’s Moment: WOW Brand
Apr 28 • 3 min
Chris Gingrasso comes on to talk about our word of the week: Brand! In Wow Factor: 52 Thoughts from 52 Thought Leaders, Kennon Burch dives into just want it means to live by your own “personal brand.” With a rich marketing history at Darden’s Red…
Know Your Why
Apr 22 • 25 min
Re-run of this classic episode, where we talk about about how the “why” in business can’t just be about profit if you want to stay motivated while the chips are down. Learn how to communicate purpose with a team just looking for a paycheck, and help…
A Server’s Moment: WOW Better
Apr 21 • 3 min
A word to ponder from author and thought leader Chris Gingrasso! Today’s word is “better.” With a quote from Ben Franklin, and a look into Brian Buckley’s “Better Man Event,” we’re talking about how you can be a better leader each and every day.
Start Ugly with Chris Krimitsos
Apr 15 • 51 min
Guest Chris Krimitsos comes on the show to talk about Podfest, a national podcast festival that draws creatives from all over the world. Here we’re talking about Chris’s book, Start Ugly, and his drive to create community and connect people and…
A Server’s Moment: WOW Behave
Apr 14 • 3 min
Take two minutes today to ask yourself: Who do YOU want to become? Chris Gingrasso walks us through one of his chosen words from Wow Factor: 52 Thoughts from 52 Thought leaders, and today’s word is BEHAVE. We’re drawing from the thoughts of Chiropractor…
How to Find Your Business’ Purpose (and How to Know When to Change it)
Apr 8 • 33 min
From Ikea’s mission statement (which we love) to Mind Tool’s tips to crafting your own mission and vision statement for your business, we get down to the nitty gritty of how exactly to find your business’ purpose and how to know when to change it.
A Server’s Moment: WOW Awake
Apr 7 • 3 min
“People need to wake up and realize that life doesn’t wait for you. If you want something, get up and go after it.” Today’s word is AWAKE. We’re quoting Robert Kiyosaki and inspiring you to dive into your dreams head first!
Al Cartwright: Leadership Principles from the Army
Apr 1 • 37 min
Today’s guest, experienced army lieutenant Al Cartwright, shares the leadership principles he learned from Officer Candidate School and in the field. Al Cartwright entered the army as an enlisted trooper and quickly rose through the rank of lieutenant…
A Server’s Moment: WOW Authentic
Mar 31 • 3 min
Wow Factor author is at it again! Chris Gingrasso talks about the chapter of his book on the word “Authentic” by Donna Bosmeny of the Success for All Foundation. She says, “Start your day with a pledge to be the honest version of yourself, and commit to…
Tool Box Takeaways: How to Discover Your Values
Mar 25 • 41 min
Rocky, Larry, and Foster talk about how your value system shapes who you are as a leader. In light of the Covid-19 pandemic, we believe that knowing your values is an integral part to how we respond to circumstances out of our control. Join us as we…
A Server’s Moment: WOW Atmosphere
Mar 24 • 3 min
Chris Gingrasso, author of WOW Factor: 52 Thoughts fro 52 Leaders, talks about “atmosphere.” Sometimes we allow ourselves to be in atmospheres that kill our joy, vision, mood, and vision. Today we’re giving you five E words that can help you create a…
How to Craft Your Vision and Mission For Your Business
Mar 18 • 29 min
Find out how to craft your mission and vision for your business with examples from Nike, Tesla, and Chick-fil-A.
A Server’s Moment: WOW Attitude
Mar 17 • 3 min
Author of Wow Factor Chris Gingrasso talks about the word “attitude.” Listen as we talk about the four “L’s” to changing your attitude; because we all know that at some point, we’ve had our own bad attitudes!
Tool Box Takeaways: Mentoring
Mar 11 • 26 min
Rocky, Foster, and Mike take a hard look at the M-word: mentoring!
Wow Factor with Chris Gingrasso
Mar 4 • 39 min
author Chris Gingrasso, author of W.O.W Factor: 52 Thoughts from 52 Leaders defines leadership.
Kim Patton on Infertility and Adoption
Feb 26 • 37 min
Michigan born and raised Kim Patton talks about her infertility, adoption, and how she’s learned to serve others through her own struggles.
The History of Servant Leadership
Feb 19 • 26 min
Rocky talks about the origins of servant leadership, slavery, Plato and Aristotle.
The How: The First Step to Becoming a Servant Leader
Feb 12 • 31 min
What’s the first step to becoming a servant leader? Looking at your heart. Today we’re talking about four “Red Flag Qualities” that mean you’re in desperate need of some servant leadership.
How to Embrace and Really Apply Your Why with Mike Hodes
Feb 5 • 37 min
What’s OUR why? We believe the world needs more servant leaders, and we are intent on making that happen. We talked about the theory behind “The Why,” we talked about businesses that SHOW us their “why,” and now we’re talking about how to be practical…
Diving into the Why (Part 2)
Jan 29 • 32 min
Apple’s 1984 Super Bowl commercial launched their “Think Differently” campaign, never even showing a computer. Their capitalization on their own “why” is a prime example of why consumers are loyal to businesses and their goals rather than just their…
Diving into The “Why”
Jan 22 • 34 min
Our 2020 motto: Less Rocky, more Foster. Foster joins the team as an actual paid member of the Server’s Journey team and helps Rocky dive into “The Why.” From the biology of what we do to the philosophy of why we do it, this episode covers everything to…
Tool Box Takeaways (Part 2)
Jan 15 • 40 min
Part 2 of this informative series.
A Server’s Moment: Gift Cards
Jan 14 • 2 min
Who doesn’t want their daily Starbucks run for free? As a business owner, purchase a few gift cards before you start the day and empower your team to give this gift to someone of their choosing. Through this, your culture of caring starts to grow.
Tool Box Takeaways (Part 1)
Jan 8 • 34 min
Journey with Rocky and Mike Hodes as they reach into their tool box to find out what it takes to be a Servant Leader. Listen to remind yourself of how a servant leader leads, that it’s okay to fail, and why it’s important to value your team.
A Server’s Moment: Deep Thanks
Jan 7 • 2 min
Recognize that each member of your team brings value to your work-life. Instead of thanking your workers on a surface level, be sure to bring up the specifics of their positive action! Employees work better when they know their actions are noticed and…
Happy New Year from A Server’s Journey!
Jan 1 • 1 min
Happy New Year! More leadership moments and journeys to come in 2020!
Merry Christmas from A Server’s Journey
Dec 25, 2019 • 1 min
Merry Christmas from all of us at A Server’s Journey.
Kids Central Inc: Foster Care in Florida with Caleb Stimmell
Dec 18, 2019 • 61 min
Caleb Stimmell comes on to talk about his role as a community relations specialist at Kids Central Inc. This Central Florida licensing agency focuses on building better lives though preserving families, foster care and adoption. Caleb’s wealth of…
A Server’s Moment: The Theory of the Dimes
Dec 17, 2019 • 2 min
Don’t end your day without thanking and encouraging your team at least ten times. How to keep track? Dimes.
Mike Hodes (Part 2:) Proof You Can Become a Better Leader
Dec 12, 2019 • 51 min
Part Two of our podcast with Mike Hodes as he talks about his transformation from a leader who viewed workers as commodities to one who started viewing their humanity.
A Server’s Moment: Letters of Encouragement
Dec 10, 2019 • 2 min
Write letters of encouragement to your team to inspire and promote a positive work environment.
Mike Hodes on Being Consumed By Your Work
Dec 4, 2019 • 37 min
Mike Hodes talks growing up with a troubled family life and his journey to becoming a technical salesman. Join us for an episode that takes you through the rude awakening Mike had when a colleague claimed Mike was a role model that he knew he was not….
Why Your “Why” is So Important
Nov 27, 2019 • 35 min
Knowing “the why” behind what you do is key to doing your best work.
A Server’s Moment: Humility in Action
Nov 26, 2019 • 3 min
How Can I Serve My Team?
Erin Mashaw on Serving Your Family and Your Work-Life
Nov 20, 2019 • 42 min
Erin Mashaw has been a Family Ministry Leader for over 15 years, and is currently on Student Ministry Staff at Browns Bridge Church, a campus of North Point Community Church in Atlanta, Georgia. Not only does Erin work full time in ministry, she is a…
A Server’s Moment: Retire for the Kingdom
Nov 19, 2019 • 1 min
Dan Wheeler wants us to use retirement not for the golf course, but for the kingdom.
How to Lead Students in Ministry with Foster Dickson
Nov 13, 2019 • 34 min
Guest Foster Dickson shares his experience as Director of Student Ministry at The Church at South Lake in Clermont, Florida. Foster talks sermon preparation, event planning, and simply “doing life” with his middle and high school students. Join us for…
A Server’s Moment: Celebrate Progress
Nov 12, 2019 • 2 min
So many of our workplaces are fast pace; everyone’s in a hurry, everyone’s trying to get things done. It’s so easy to overlook the hard-earned progress of a co-worker! Today, go into work and highlight someone’s milestone. Sometimes a simple thank you…
Diogo Fights Depression to Recovery (Part 2)
Nov 6, 2019 • 37 min
Part 2 in our series with Diogo Esaki on his mental health journey.
A Server’s Moment: Burdens
Nov 5, 2019 • 2 min
Everyone has their own baggage. Some people are great at keeping their issues under wraps, and others aren’t. As people, we aren’t meant to go through life alone. Just asking someone how their day is going can allow for a great moment to serve.
Diogo Fights Depression to Recovery (Part 1)
Oct 30, 2019 • 34 min
22 year old Diogo Esaki is a photographer born with cerebral palsy, the most common physical disability in the world. Diogo comes on the show to talk with Rocky about bullying throughout his childhood, discovering his passions with photography, and…
A Server’s Moment: Deconstructing Integrity
Oct 29, 2019 • 2 min
Have faith that your team has integrity. Without integrity, you can’t really be a good leader.
Foster Parenting with Wilson Wallace (Part 2)
Oct 23, 2019 • 25 min
Servant Leadership on an Island
A Server’s Moment: Are You Worth Following?
Oct 22, 2019 • 2 min
Are you someone to follow? Rocky breaks down some of the key quick tips to being the best servant leader you can be. From humility in the workplace to holding yourself to the same standards that you hold for your team, uncover how you can polish your…
Foster Parenting with Wilson Wallace (Part 1)
Oct 16, 2019 • 33 min
Foster Care and Servant Leadership
A Server’s Moment: Conversation Without A Motive
Oct 15, 2019 • 2 min
Take time out of your day to start a conversation with a coworker without an agenda.
5 Myths About Servant Leadership That Are Holding You Back
Oct 9, 2019 • 27 min
Rocky and Larry dive into the myths about servant leadership and why people think it’s the wrong way to lead.
What Does it Feel Like to Be on the Other Side of ME?
Oct 8, 2019 • 2 min
A simple lesson in leading
Why Am I Anxious? Part 2 with Cesar Perez
Oct 2, 2019 • 43 min
Part 2 of our series on anxiety in the workplace with Cesar Perez.
A Server’s Moment: Empowerment
Oct 1, 2019 • 2 min
Empower your team; they don’t just need it, they deserve it.
Why Am I Anxious? with Cesar Perez
Sep 25, 2019 • 30 min
Marriage and family therapist counselor Cesar Perez confronts a growing mental health crisis: anxiety in the workplace. From Freudian slips to the Notre Dame crisis, this episode takes a stab at why our global on-line connection might be making us all a…
A Server’s Moment: Give Feedback
Sep 24, 2019 • 1 min
Plain and simple: employees don’t just need feedback; they deserve it. A constructive review of an employee’s performance is just as important as a positive one. How can you incorporate feedback for your team into your day today?
Bet on Talent with Dee Ann Turner (Part 2)
Sep 18, 2019 • 26 min
Join us for Part 2 of an episode with author Dee Ann Turner on her new book, Bet on Talent, how to hire the right talent, and how to create a better culture for your business.
Mary Kay Proves Flying Isn’t Impossible
Sep 17, 2019 • 1 min
Mary Kay Ash and her son built a multi-level marketing company to be the sixth largest MLM company in the world in 2015. With a wholesale value of 3.7 billion dollars, how did Mary Kay rise to the top? Mary Kay chose her corporate symbol as the…
Bet on Talent: How to Win the Heart of Customers with Dee Ann Turner
Sep 11, 2019 • 37 min
Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A’s success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and…
A Server’s Moment: New Beginnings
Sep 10, 2019 • 2 min
This is how you extend servant leadership while working in the non-profit sector.
CoPassion: Ray Strickland on Connecting Faith and Work
Sep 4, 2019 • 42 min
In today’s episode, Ray Strickland talks to us about his church partnership organization, CoPassion. Based in Jacksonville, Florida, Copassion focuses on a mission to transform college students into Christ-centered leaders. From providing mentors and…
A Server’s Moment: Pick Up a Book
Sep 3, 2019 • 2 min
When you have time, read a book about someone’s life. This will enhance your ability to relate to your team, and even help you gain knowledge about the origins of your industry. Remember: knowledge is power! Happy reading!
Paper For Water with Katherine Adams
Aug 28, 2019 • 33 min
Learn about Paper for Water, an organization that trades hand-crafted origami for building wells all over the world.
A Server’s Moment: Dee Ann Turner
Aug 27, 2019 • 1 min
Dee Ann Turner talks about the difference between kindness and “nice-ness.”
A Leader’s Guide to Emotional Intelligence with Reese Mashaw
Aug 21, 2019 • 46 min
Emotional Intelligence, Reese explains, is one of the defining characteristics of a great leader. Reese Mashaw, Director of Guest Services at one of the largest churches in America, dives into his most recent sermon on a huge aspect of emotional…
A Server’s Moment: The Importance of Emotional Intelligence
Aug 20, 2019 • 2 min
Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, customers, and co-workers, to see if they’ll be receptive…
Why Should You Have a Leadership Coach? with Gary Crawford
Aug 14, 2019 • 54 min
Join us for a multi-faceted episode: Our Epic Moment in Leadership features Jose Andres and over the 2 million meals he provided after Hurricane Maria, and our focus of the day centers on the value in having a leadership coach. Gary Crawford shares his…
A Server’s Moment: Listen with Your Heart
Aug 13, 2019 • 2 min
Just asking someone how their day is going can allow for a great moment to serve. Who can you really listen to this week in the workplace?
Burnout Lives Off of You Not Being Kind to Yourself (Laura Jack Part 2)
Aug 7, 2019 • 35 min
Part 2 of our series with Laura Jack on extending compassion and avoiding burnout.
A Server’s Moment: Know Your Team
Aug 6, 2019 • 2 min
An oldie but a goodie; we’re throwing it back to one of our favorite Server’s Moments on cheap ways to authentically know and reward your team. Step one: Make a chart. Yes, that’s right! Make a chart about your team’s likes and dislikes, and surprise a…
How to Extend Compassion without Exhausting Yourself
Jul 31, 2019 • 27 min
Author Laura Jack talks about what it takes to be a compassionate leader coach and how to navigate the workplace waters of grief.
A Server’s Moment: Who Gets the Credit?
Jul 30, 2019 • 2 min
Are you setting up your team for success, or are you paving a way for your own glorification? Join Larry in a quick quote from former president Ronald Reagan that reminds us “There’s no limit to what a man can do or where he can go, if he doesn’t care…
The Lincoln Park (Oakhurst) Project
Jul 24, 2019 • 42 min
Two police force members share their experience in Lake County and what it took to start the Lincoln Park Project.
A Server’s Moment: The Power of Refrigerator Praise
Jul 23, 2019 • 3 min
Write compliments for your team like a kid on a refrigerator so they can see just how valued they are.
How to Identify Your Burnout and What to Do About It
Jul 17, 2019 • 67 min
Special guest Lauren Blackburn is an EXPERT on loving yourself and bringing yourself to a healthy place as a driven, growth-minded individual. She talks burn out, mental health, and taking care of yourself in the workplace.
Server’s Moment: Deep Thanks
Jul 16, 2019 • 2 min
Thanking your team deeply will increase your positive company culture and promote your bottom line.
Do You Know Your 5 Ds? with Bing Oliver
Jul 10, 2019 • 58 min
Do you know your 5 D’s?
A Server’s Moment: Letters of Encouragement
Jul 9, 2019 • 2 min
Write letters of encouragement to your team to inspire and promote a positive work environment.
Learning Lean with Bing Oliver
Jul 3, 2019 • 41 min
Are you someone worth following? Bing Oliver’s coaching techniques allow and guide businesses in the “lean approach:” a philosophy that allows you to deliver customers maximum value.
A Server’s Moment: Cover Your Crew
Jul 2, 2019 • 2 min
How can you step in, cover your crew, and enable your team to take a breathe in the midst of a stressful work environment? As you let your team take an unforeseen moment of peace, you empower them to handle the moments that come next.
Leaders, Here’s Your First Step to Self-Care
Jun 26, 2019 • 42 min
How do you care for yourself as a servant leader? Often times, leaders give, give, and give so that they end up serving from a place of nothingness. Life coach and Peake Solutions founder, Bing Oliver, talks what it takes to find balance and health…
A Server’s Moment: Friendly Competition
Jun 25, 2019 • 2 min
Spark some friendly competition in your crew by letting them compete with each other on the clock. Whether that’s a customer satisfaction marker or an item to up-sell, your team will feel empowered to do their best. Most importantly, let your team…
What Type of Leader Are You? (Part 2)
Jun 19, 2019 • 38 min
Join us for a continuation of last week’s episode with Kyle Brown, graduate of UCF’s Rosen College of Hospitality Management. Kyle talks his hands on experience with different kinds of leaders, and makes the point that different kinds of leadership…
A Server’s Moment: Empowerment
Jun 18, 2019 • 2 min
Once a team member’s basic needs are met, they move to desiring significance. Give your team importance by allowing them to feel a sense of empowerment on the job.
What Type of Leader Are You? (Part 1)
Jun 12, 2019 • 34 min
Kyle, Rocky, and Zac talk different approaches to leading and Lewin’s framework of democratic, autocratic, and laissez-faire leadership styles. Kyle, a UCF Hospitality graduate with over 19 high-volume Chick-fil-A Grand Openings under his belt, urges…
A Server’s Moment: Help Carry a Burden Like Mr. Rogers
Jun 11, 2019 • 2 min
Remember, we’re not meant to go through life alone. Just asking a co-worker how their day is going could radically improve their mood and show that you care. In the words of Fred Rogers, “In times of stress, the best thing we can do for each other is to…
Are You Really Honest with Yourself?
Jun 5, 2019 • 26 min
Honesty
A Server’s Moment: Cover Your Crew
Jun 4, 2019 • 2 min
A re-run of one of our favorite moments: what’s the value in allowing your team to take an unforeseen moment of peace? Listen to hear Foster talk about why you should cover your crew on the clock.
The Ideal Team Player: Pat Lencioni on his Best-Selling Books
May 29, 2019 • 49 min
3 Kind of Leaders
A Server’s Moment: Find Progress
May 28, 2019 • 2 min
Highlight your team’s successes; sometimes a simple thank you is enough to inspire your workers to keep going. Progress is easy to find when you’re looking for it.
Fearless Faith: Dan Wheeler on Faith, Purpose, and Not Retiring to the Golf Course
May 22, 2019 • 54 min
Serving Wife
A Server’s Moment: Conversation Without A Motive
May 21, 2019 • 2 min
Take time out of your day to start a conversation with a coworker without an agenda.
Are You Serving with Empathy or Sympathy? (Part 2)
May 15, 2019 • 32 min
Part two of the difference between serving with empathy and sympathy in the workplace.
A Server’s Moment: Diane Travis
May 14, 2019 • 2 min
Lead by Serving
Are you Serving with Empathy or Sympathy?
May 8, 2019 • 29 min
What’s the difference between leading with empathy and leading with sympathy? Are you pitying your team, or are you truly understanding your team’s struggles? Coming alongside your team and bringing them up takes true empathy; something only a true…
A Server’s Moment: Help for Today and Hope for Tomorrow
May 7, 2019 • 4 min
Jeff Rogers talks about how to find the right balance in your ministry so that the people you’re helping aren’t starving before they hear the gospel. Learn about the term “affluenza” and how to combat materialism in the lives of the people you lead.
One Year Anniversary: A Look Back
May 1, 2019 • 44 min
Anniversary Show 2019
A Server’s Moment: Own Your Weakness
Apr 30, 2019 • 3 min
Let your team fill in the gaps of your weaknesses. Foster reminds us to humble ourselves and allow your crew to take ownership of their expertise areas of the business.
Are You Worth Following?
Apr 24, 2019 • 34 min
Lead by Serving
A Server’s Moment: Speaking Into Their Stories
Apr 23, 2019 • 3 min
Listen: we know that your crew’s passion might not be to work in the service industry, or in whatever industry you’re leading. This is why it’s SO important to speak into your team’s lives by getting to know what they’re passionate about. Then, bridge…
Couple Co: Can Couples Really Work Together? (PART 2)
Apr 17, 2019 • 36 min
Lead by Serving
A Server’s Moment: Speaking Hope
Apr 16, 2019 • 2 min
As a leader, one of the best things you can do to encourage your team is to speak hope! Most of your crew members will be focused on the fact that they want to go home throughout the day. Speak encouragement into that situation; this can look so many…
CoupleCo: Can Couples Really Work Together?
Apr 10, 2019 • 32 min
A simple lesson in leading
A Server’s Moment: Everyone Loves a Gift Card
Apr 9, 2019 • 2 min
Who doesn’t want their daily Starbucks run for free? As a business owner, purchase a few gift cards before you start the day and empower your team to give this gift to someone of their choosing. Through this, your culture of caring starts to grow.
Integrity: The Solid Foundation of a Servant Leader
Apr 3, 2019 • 26 min
A simple lesson in leading
A Server’s Moment: Lead With Humility
Apr 2, 2019 • 1 min
A simple lesson in leading
What is Integrity?
Mar 27, 2019 • 31 min
Integrity
A Server’s Moment: Humility In Action
Mar 26, 2019 • 3 min
Lead by Serving
A Server’s Moment: Own Your Weakness
Mar 20, 2019 • 3 min
Let your team fill in the gaps of your weaknesses. Foster reminds us to humble ourselves and allow your crew to take ownership of their expertise areas of the business.
Egency: Karen Millsap on Empathy in the Workplace
Mar 20, 2019 • 55 min
How will you let your tragedies define you? Unquestionably, Karen Millsap let her story pave a path of greatness. After her husband was tragically and unexpectedly murdered, Millsap decided she would become a stronger individual from it. As the current…
A Server’s Moment: Leading With A Legacy
Mar 19, 2019 • 4 min
Special guest Jeff Rogers shares intriguing insight: serving can’t be so ministry centered that it ceases to solve today’s problems. Rogers knows that true leadership lies in giving help for today, but also giving hope for tomorrow. Listen as Rogers…
Foster Dickson: Serving in Action
Mar 13, 2019 • 34 min
“A real servant leader, when they get to a new height, they immediately reach down and pull everyone else around them to that summit. Once everyone’s there, that summit becomes the norm.” Foster Dickson talks about how being a servant leader comes from…
A Server’s Moment: Integrity
Mar 12, 2019 • 2 min
Serving and Caring
How Do You Deal with Unsatisfied Clients?
Mar 6, 2019 • 31 min
H E A R D
A Server’s Moment: Painting The Picture
Mar 5, 2019 • 3 min
One of the greatest aspects of a servant leader is that they can cast a vision for their crew. Keep the bigger picture clear for your crew members who are usually focused on a singular task at hand.
Denise Pass: Shame Off You
Feb 27, 2019 • 33 min
Don’t miss our latest podcast with Denise Pass, author of two books, contemporary christian music artist, worship leader, podcaster and more. Denise’s book, Shame Off You, talks about dealing with shame biblically and her journey with dealing with her…
A Server’s Moment: Praise Your Team Publicly
Feb 26, 2019 • 3 min
Let’s look at this idea of public praise. When a team member goes above and beyond, find a public way to praise them. Being recognized for what you’ve done well in front of your team mates speaks measures about the integrity of your business and the…
The Professional Casual Interview: Part 3
Feb 20, 2019 • 26 min
Join us for the last and final part of Rocky’s three part series with his Talent Directors.
A Server’s Moment: Treat Your Crew
Feb 19, 2019 • 2 min
Foster dives in to tell us just how you can treat your crew. Foster even has a list of his crew members and their favorite Starbucks drinks! Give your team random boosts and encouragements throughout the day; something a little “extra special” can…
The Professional-Casual Interview: Part Two
Feb 13, 2019 • 26 min
Rocky re-introduces Zac Davis, Marina Krotky, and Melinda Macintyre; three key components of this multi-unit talent team at Chick-fil-A in Clermont, FL. Here is part two of an episode concerning the ins and outs of the hiring process and how to hire the…
A Server’s Moment: Crew Stories
Feb 12, 2019 • 2 min
Delve into your crew’s personal stories to find out what gets them going for the day. Finding out these passions and being engaged in what makes them come alive brings an irreplaceable culture of service to your store.
The Professional-Casual Interview: Talent Directors on an Authentic Hiring Process
Feb 6, 2019 • 23 min
Rocky introduces Zac Davis, Marina Krotky, and Melinda Macintyre; three key components of his multi-unit talent team at Chick-fil-A in Clermont, FL. These talent team members discuss the ins and outs of a hiring process geared towards hiring true…
Jeff Rogers on Creating A Thriving Family Legacy (Part 2)
Feb 6, 2019 • 41 min
Listen as Jeff Rogers dives into Part 2 of how to share your wisdom and wealth with your children and grandchildren.
A Server’s Moment: Patrick Lencioni
Feb 5, 2019 • 1 min
A quote from one of our favorite authors, Patrick Lencioni, on leading well.
Jeff Rogers on Creating A Thriving Family Legacy
Jan 30, 2019 • 45 min
Jeff Rogers talks about his businesses, Stewardship Advisory Group and Stewardship Legacy Coaching. His book, Creating a Thriving Family Legacy, touches on the outpour of Roger’s passion; that we free ourselves to be open to financial freedom so we can…
A Server’s Moment: Karen Millsap
Jan 29, 2019 • 1 min
Karen MIllsap reminds us that exercising empathy at work not only leads to a more successful business, but sustains a culture of kindness that real businesses crave.
How to Hire the Right Talent
Jan 23, 2019 • 30 min
How do we define talent? Not just by skills, but by character. Rocky talks how to cultivate an interview process that will bring in the right fit for your organization. Learn how the right people aren’t just top of their trade, but they are passionately…
A Server’s Moment: Be a Net
Jan 22, 2019 • 2 min
In leadership, you have a stockpile of respect and trust from your own leaders. As you work with your crew, encourage your team to step out, step up, and try new things. If they fail, be a net. Catch them, and take the fall for them in that movement….
How to ID a Future Leader
Jan 16, 2019 • 30 min
Whether it’s natural or taught, Rocky does a deep dive into the questions to ask when finding candidates who put themselves last to put themselves first.
A Server’s Moment: Let Them Steer
Jan 15, 2019 • 2 min
Enable your team to grow by giving them an opportunity to share their ideas and thoughts on a project or shift. Let them take ownership of how your task will run throughout the day, and if it goes well, congratulate them on their success! If not, use…
Three Ways to Create Fulfillment in the Workplace
Jan 9, 2019 • 27 min
“Be less focused on having the exact right goal; be more focused on even just having a goal,” Rocky says. Rocky takes an off-the-cuff approach to today’s episode by diving into how to not just create a mission statement, but to involve your team in it….
A Server’s Moment: Letters of Encouragement
Jan 8, 2019 • 2 min
Write letters of encouragement to your team to inspire and promote a positive work environment.
The Ideal Team Player: Patrick Lencioni on his Best-Selling Books
Jan 2, 2019 • 40 min
Best selling author Patrick Lencioni takes the floor to discuss his latest book, “The Ideal Team Player,” and why you can’t fake humility in the workplace. Find out what sparked Pat’s passion in forming his management consulting firm, The Table Group,…
Meet Rocky DeStefano
Dec 26, 2018 • 23 min
Take a journey back with us to our original pilot episode of the series. Rediscover our roots this Christmas season and remember why it all began!Chick-fil-A Owner Rocky DeStefano introduces his unconventional journey from an adrift youngster with a…
410 Bridge: Kurt Kandler on Empowering the Poor
Dec 19, 2018 • 47 min
Exeuctive Director Kurt Kandler talks about his non-profit ministry, 410 Bridge and what they do to give those experiencing poverty the tools to succeed.
A Server’s Moment: Mark Miller
Dec 18, 2018 • 1 min
Chick-fil-A Vice President of Training and Development Mark Miller talks about how employees want to work for a brand that they resonate with.
North Point Church: Reece Mashaw on Guest Experience
Dec 12, 2018 • 53 min
Director of Guest Experience North Point Community Church in Atlanta, Georgia, talks about how of the 11 thousand stories he interacts with daily, every single one is an opportunity for God to work in their lives. Reece Mashaw’s passion for leaning in…
A Server’s Moment: Friendly Competition
Dec 11, 2018 • 2 min
Spark some friendly competition in your crew by letting them compete with each other on the clock. Whether that’s a customer satisfaction marker or an item to up-sell, your team will feel empowered to do their best. Most importantly, let…
Save Your Alma Mater: Joel Johnson on Alumni Leadership
Dec 5, 2018 • 40 min
“I get paid to talk to people.” says our newest guest, Joel Johnson, director of alumni affairs at Southeastern University. Joel personally engages 15,000 alumni to make them feel connected and supported. He poignantly walks us through listening to the…
Server’s Moment: Dee Ann Turner
Dec 4, 2018 • 1 min
Dee Ann Turner lets us in on her secret to being kind versus nice to her team. Here, Turner reveals how important it is to be honest with others, especially in a business environment.
Toxic Bosses
Nov 28, 2018 • 30 min
What drives people away from their jobs? 41 percent of American workers say they’ve been psychologically harassed on the job due to a toxic boss. Today, Rocky and Larry dive into the two different kinds of narcissistic, toxic bosses: dark and…
A Server’s Moment: Cover Your Crew
Nov 27, 2018 • 2 min
Enable your team to take a breathe.
How to Create a Culture That Grows Servant Leaders
Nov 21, 2018 • 32 min
Establish a culture of trust in the workplace by exercising humility in the workplace with your team.
A Server’s Moment: Dan Wheeler
Nov 20, 2018 • 1 min
Instead of retiring, use your resources to reach the generations you want to reach.
A Look Back: Rocky on His Favorite Journey Moments
Nov 15, 2018 • 31 min
This throwback episodes celebrates the many esteemed guests A Server’s Journey shared stories with this year.
A Server’s Moment: Pay For Your Stressed Employee’s Day Off
Nov 14, 2018 • 2 min
Walk into work knowing you’re about to take something off a stressed employee’s plate.
How Your Positive Company Culture Actually Affects the Bottom Line
Nov 7, 2018 • 29 min
Stay positive in the workplace; it will actually affect your bottom line.
Serving in Kenya: Micah Mwati on Giving Hope to the Hopeless
Oct 31, 2018 • 43 min
Micah Mwati talks about The 410 Group’s ability to re-instill hope in the hopeless living in underdeveloped Kenya.
A Server’s Moment: Thank Your Team Publicly
Oct 30, 2018 • 2 min
There’s tremendous power in recognizing an individual in front of others. Take a few minutes out of your day to recognize something wonderful by publicly by praising your team member. Emphasize what they did, how they did it, and why it was so important.
Fearless Faith (Part 2): Dan Wheeler on His Miraculous Story
Oct 24, 2018 • 49 min
Join us for Part 2 of Dan Wheeler’s journey through one of his life’s most trying times. The QVC television host talks more miracles surrounding his wife’s death and the facade that fame holds to the every day person.
Fearless Faith: Dan Wheeler on Grief, Purpose, and Not Retiring to the Golf Course
Oct 17, 2018 • 52 min
Dan Wheeler shares his journey through grief and his passion for the unconditional and fearless love that his wife brought to the world.
A Server’s Moment: Conversation Without A Motive
Oct 16, 2018 • 2 min
Take time out of your day to start a conversation with a coworker without an agenda.
Egency: Karen Millsap on Empathy in the Workplace
Oct 10, 2018 • 55 min
Karen Millsap shows us that when you take care of your people, your people will take care of the business.
A Server’s Moment: Find Progress
Oct 9, 2018 • 2 min
Highlight your team’s successes; sometimes a simple thank you is enough to inspire your workers to keep going. Progress is easy to find when you’re looking for it.
Caring Avenues: Kim Lanning on Assisted Living Leadership
Oct 3, 2018 • 55 min
Kim Lanning talks leading by caring.
A Server’s Moment: Empowerment
Oct 2, 2018 • 2 min
Once a team member’s basic needs are met, they move to desiring significance. Give your team importance by allowing them to feel empowered on the job.
3 “Knows” To Being a Better Boss
Sep 26, 2018 • 36 min
How can you survive your worst nightmare of a boss? Listen to find out.
A Server’s Moment: Praise A Team Member Today
Sep 25, 2018 • 1 min
Lead by Serving
City of Champions: Diane Travis on Relational Leading
Sep 19, 2018 • 54 min
Diane Travis talks relational leading, being a woman in leadership, and the importance of health and wellness in a growing community.
Leading Leaders: Mike Wagner on Unlocking Your Creative Capacity
Sep 12, 2018 • 52 min
Mike Wagner talks how to lead leaders to inspire and motivate the people around him.
Website Branding and Marketing: Ed Ruff on Core Values in the Marketplace
Sep 5, 2018 • 48 min
Ruff leads a dialogue about defaulting to the positive, staying calm in the midst of difficult decisions, and always coming back to your unwavering core values.
A Server’s Moment: Mary Kay Proves Flying Isn’t Impossible
Sep 4, 2018 • 1 min
A simple lesson in leading
Hospitality Management: Isabella Senzamici on Failing with Grace
Aug 29, 2018 • 34 min
Isabella Senzamici shares the best ways to servant lead in the Hospitality industry.
A Server’s Moment: Listen for Non-Verbal Cues
Aug 28, 2018 • 2 min
A simple lesson in leading
Local Politics: Sean Parks on City Growth
Aug 22, 2018 • 47 min
Learn from Lake County Commissioner Sean Parks on how to servant lead in your local government.
A Server’s Moment: Help Carry a Burden like Mr. Rogers
Aug 21, 2018 • 2 min
A simple lesson in leading
Are You A Micromanager?
Aug 15, 2018 • 36 min
Rocky shares more of his leadership journey and the motivation behind A Server’s Journey Podcast.
A Server’s Moment: Create Connections
Aug 14, 2018 • 2 min
A simple lesson in leading
Community Leadership: Stephanie Harris on Leading a Non-Profit
Aug 8, 2018 • 39 min
Stephanie Harris urges community members to understand that homelessness isn’t just the result of laziness, but generational poverty and a series of unfortunate events.
A Server’s Moment: Brag Boards
Aug 7, 2018 • 2 min
Find a spot in your business to celebrate your team’s successes. Whether work-related or otherwise, your team will love spotting a brochure from their latest show or a guest compliment posted next to the office.
Rocky’s 6 Keys to Becoming a Better Leader
Aug 1, 2018 • 33 min
Here Rocky culminates his main leadership success factors and addresses the common misconception that a leader must be the driving force behind the people they lead.
A Server’s Moment: It’s the Little Things
Jul 31, 2018 • 2 min
KNOWING YOUR TEAM
Church Leadership: Mike Shelly on Being Intentional
Jul 25, 2018 • 40 min
Learn how to serve thousands with Mike Shelly’s insight on leading global and community outreach.
A Server’s Moment: Who Gets the Credit?
Jul 24, 2018 • 2 min
A simple lesson in leading
5 Ways to Use the Hierarchy of Needs to Serve Your Team
Jul 18, 2018 • 31 min
Rocky aptly identifies how Maslow’s Hierarchy of Needs shows us the varying levels of need an employer should meet to better serve a team.
A Server’s Moment: The Power of Refrigerator Praise
Jul 17, 2018 • 3 min
A simple lesson in leading
Capitol Hill: Ebo Entsuah on Government Leadership
Jul 11, 2018 • 43 min
Ebo Entsuah talks Florida State football, his recent naturalization, and people-focused leadership.
A Server’s Moment: Thank your Team Publicly
Jul 10, 2018 • 2 min
A simple lesson in leading
Monday Mornings: Tom Rossi on the Art of Staying Small
Jul 4, 2018 • 34 min
From paper boy to engineer, learn from Tom Rossi how to follow your passions and lead by serving.
A Server’s Moment: Everyone Loves a Gift Card
Jul 3, 2018 • 2 min
A simple lesson in leading
Talent Magnet: Mark Miller on Attracting Top Talent
Jun 27, 2018 • 47 min
Join us in rifling through Mark Miller’s extensive research on the War for Talent, information integral in shaping an organization’s approach to employee recruitment and retention.
A Server’s Moment: “Blossoming”
Jun 26, 2018 • 2 min
A simple lesson in leading
The Ideal Team Player: Pat Lencioni on his Best-Selling Books
Jun 20, 2018 • 40 min
Patrick Lencioni is the founder of The Table Group and the author of 11 books which have sold over 5 million copies and been translated into more than 30 languages.
A Server’s Moment: The Theory of the Dimes
Jun 19, 2018 • 2 min
A simple lesson in leading
From Tragedy to Triumph: Bing Oliver on Leadership Coaching
Jun 13, 2018 • 30 min
Rocky brings on friend of over thirty years to talk about how true hardship can truly define what gives you passion.
It’s My Pleasure: Dee Ann Turner on Corporate Purpose
Jun 6, 2018 • 44 min
Learn about Dee Ann Turner’s insightful knowledge and applicable tools to building an influential company culture.
Kalos: Sean Blackburn on Empowering Your Team
May 30, 2018 • 24 min
Join producers and Sean Blackburn in talking about why it’s so important to “bring yourself truly” in a workplace with integrity.
Why Team Members Leave Managers
May 23, 2018 • 31 min
Let’s talk about what you can do to be the kind of manager that keeps your team motivated, informed, and encouraged to be bridges in the workplace, not dead ends.
Know Your Why
May 16, 2018 • 24 min
Join us in talking about how the “why” in business can’t just be about profit if you want to stay motivated while the chips are down.
Go Off Script: Rocky DeStefano on a Culture of Caring
May 9, 2018 • 22 min
Rocky DeStefano dives in to talk about how his Chick-fil-A business isn’t just about the chicken.
Ep 1. Meet Rocky DeStefano
Apr 26, 2018 • 23 min
Rocky Destefano talks servant leadership and how to make people’s stories better.