Industry Matters - Powered by VGM

Industry Matters - Powered by VGM
A podcast to deliver business solutions, best practices, government updates, reimbursement advice and more to home medical equipment, complex rehab, home accessibility, mastectomy and women’s health providers, as well as orthotics and prosthetics pract?

CMS Audits Resume August 3, 2020
Aug 3 • 16 min
In this episode, we chat with Wayne van Halem and Kelly Grahovac of The van Halem Group about the CMS audits returning today, August 3, and what DMEPOS providers need to know. For more information, visit
HME News Business Summit 2020
Jul 30 • 11 min
Join us as we talk with Liz Beaulieu, Editor of HME News, about the upcoming virtual HME News Business Summit. Register at
Billing and Reimbursement Chat with the Experts: CMS-1713, Telehealth Moving Forward, and New ABN
Jul 8 • 25 min
Ronda Buhrmester and Dan Fedor discuss the rule CMS-1713 related to Change in Orders and Face to Face, including master list and required list, as well as SWO recommendations. They also chat about the current and future environment for DMEPOS providers as…
Discover Why All Providers Need to Know About Wound Care
Jun 25 • 22 min
Listen in as we talk with Heather Trumm, Director of VGM Wound Care about the importance of all DMEPOS providers paying attention to wound care. Heather also covers new education materials available for VGM Members, and resources that can help you get…
Why Standing Power Chairs are Worth the Investment
Jun 18 • 23 min
U.S. Rehab’s Tyler Mahncke sits down with Permobil’s Ashley Detterbeck, Clinical Education Manager, and Daniel Kalk, Permobil’s Territory Sales Manager. In this episode, we discuss the how Permobil has adapted to working with patients virtually, as well…
Maximizing Profitability in a Complex Respiratory Program
Jun 12 • 24 min
In this episode, VGM’s Dave Lyman and Ronda Buhrmester discuss how providers can build a profitable complex respiratory program.
Breaking Down PDPM and PDGM with VGM Wound Care and 3M
Jun 9 • 22 min
Reimbursement changes can be a challenge to keep track of in the healthcare industry. Heather Trumm, Director of VGM Wound Care interviews Yesenia Banks, Reimbursement Manager of 3M KCI, to help us better understand the recent Medicare reimbursement…
CRT Repairs and Reimbursement: What you Need to Know
Jun 9 • 28 min
Repairs can be challenging to navigate in the CRT and reimbursement environment. Listen in to this episode of Industry Matters to hear from Patrick Meeker, VP of Ability Products, Dan Fedor, Director of Reimbursement and Education for U.S. Rehab, and…
The Importance of Outcomes in Orthotics and Prosthetics
Jun 9 • 21 min
In the O&P industry, nothing is constant, especially when it involves outcomes measurements. That is why OPGA has partnered with Vanguard Metrics and Analytics to offer The Lower Limb Mobility Management Program (L2M2). This program is actually an…
VGM’s Next Steps Guide with John Gallagher
Jun 8 • 8 min
In this episode, we sit down with John Gallagher, vice president of VGM Government Relations, to discuss their latest resource now exclusively available to VGM members. “COVID-19: VGM’s Next Steps Guide A blueprint guide preparing your business for the…
New Technologies from Ossur: Balance™ Foot S and Balance™ Foot S Torsion
Jun 2 • 15 min
In this episode, President of OPGA, Todd Eagen, has a conversation with Ossur’s Tyler Hocz about new products from Ossur - the Balance™ Foot S and Balance™ Foot S Torsion.
New Technologies from Ossur: Iceross Seal-In® X Locking Liner and Icelock® 562 Hybrid
Jun 2 • 8 min
In this episode, President of OPGA, Todd Eagen, has a conversation with Ossur’s Tom Bower about new products from Ossur - the Iceross Seal-In® X Locking Liner and Icelock® 562 Hybrid.
Business Development Strategies For COVID-19 Environment and Beyond
Jun 1 • 21 min
In this episode, Dave Lyman, VP of Respiratory and Sales and Ryan Ball, Director of VGM Market Data, discuss business development strategies that providers can use during the COVID-19 environment and beyond.
Learning about the Green and Health Homes initiative and Aging in Place
May 28 • 29 min
VGM Live At Home vice president, Jim Greatorex, interviews Nina Creech about the Green and Healthy Homes initiative.
DMEPOS Forecast: More Healthcare at Home
May 26 • 24 min
This episode gives listeners a glimpse of behind the scenes at VGM Fulfillment with President, Jeremy Stolz, and a look ahead for DMEPOS providers with VGM Group CEO, Mike Mallaro.
Start With Yes: A Chat with Bellevue Healthcare’s President, Joel Gallion
May 13 • 28 min
U.S. Rehab President, Greg Packer, asks Joel Gallion, President at Bellevue Healthcare in the state of Washington, what it’s been like on the front lines of the COVID-19 pandemic.
Heartland At Home
May 7 • 9 min
Update on VGM’s Annual Heartland Conference. This year, it will be Heartland At Home.
Finding out how COVID-19 Impacts our VGM Members
May 6 • 42 min
VGM Members Liam O’Keeffe (On The Mend Medical Supplies & Equipment) and Jacob Kwaiser (Adaptive Modification Solutions) talk with VGM Live At Home vice president, Jim Greatorex about their personally and professional experiences with COVID-19.
Connor’s Cuddles
May 5 • 24 min
This is an episode you won’t want to miss. We talk with VGM Member and Founder of Connor’s Cuddles, Christine Strutt about being a member and why she started her amazing organization.
OPGA and Nymbl: Exploring How New Technologies O
May 1 • 16 min
Todd Eagen, President of OPGA and Josh Lau, CEO and Founder oof Nymbl Systems discuss the importance new technologies play in Orthotics and Prosthetics (O&P) profession.
Episode 51: HME Now is the Time to Serve and Shine
Apr 21 • 24 min
Ronda Buhrmester and Ty Bello offer their insights on relaxed CMS policies and the opportunity for the HME community during the COVID-19 pandemic.
Episode 50: COVID-19 Update April 13, 2020
Apr 13 • 34 min
Wayne van Halem and Miriam Lieber discuss loosened CMS requirements amidst the COVID-19 pandemic, as well as operational and leadership changes in the field.
Episode 49: COVID-19 Updates for DMEPOS Providers
Mar 23 • 17 min
VGM’s Payer Relations experts Ronda Buhrmester and Craig Douglas team up to give an update on COVID-19 for DMEPOS providers.
Episode 48: Preparedness Beats Panic…Pandemic Planning and COVID-19
Mar 18 • 28 min
VGM Group’s Information Security Officer, Jay Bracken, outlines a framework for pandemic planning in the midst of the COVID-19 pandemic.
Episode 47: Home Accessibility and the Overhead Lift Market
Feb 19 • 25 min
Vice President of VGM Live at Home, Jim Greatorex, is joined by James Philpott of Savaria/Span America to discuss the overhead lift market and opportunities for dealers.
Episode 46: Reimbursement Update with Ronda Buhrmester
Feb 5 • 13 min
Join us for a new monthly series with VGM’s billing and reimbursement expert, Ronda Buhrmester. In this episode, Ronda discusses the January 2020 changes to order requirements, upcoming webinars and opportunities to connect with her at Medtrade Spring.
Episode 45: 2020 HME Outlook and Leadership Chat with Miriam Lieber
Jan 29 • 35 min
This is the first episode of a new leadership series featured on Industry Matters. VGM’s Lindy Tentinger is joined by Miriam Lieber, President of Lieber Consulting LLC, for an informal chat about the 2020 outlook for the HME industry, leadership and…
Episode 44: A Closer Look at the Pilot Stairlift Line
Dec 18, 2019 • 13 min
VGM Live at Home’s Vice President, Jim Greatorex, is joined by Andy Scothern, National Sales Director of the Merit Health Products Pilot line of products to discuss the stairlift market.
Episode 43: Adaptive Technology for CRT Patients
Dec 4, 2019 • 15 min
U.S. Rehab President, Greg Packer, is joined by Director of Miller’s Adaptive Technology, Jim Diamond to discuss new products and technology available at a special price exclusive to U.S. Rehab members.
Episode 42: The Four Pillars of Wound Care
Nov 8, 2019 • 25 min
Host Brian Thompson discusses the four pillars of a great wound care program with Amanda Yavorsky of McKesson Medical/Surgical
Episode 41: Bathroom Modifications: The Key to a Good Home Access Program
Oct 23, 2019 • 26 min
Host Brian Thompson brings together Jim Greatorex of VGM Live at Home and Joe Hayden, the National Program Manager at Bestbath, for a discussion about home modifications for the bathroom.
Episode 40: Are You Looking at Patients as Payers?
Oct 10, 2019 • 26 min
Host Brian Thompson sits down with VP of Brightree Patient Collections, Jennifer Leon, to discuss the paradigm shift in the DMEPOS industry regarding looking at patients as a predictable source of cash flow.
Episode 39: Benefits of Circadian Lighting in the Home Setting
Sep 27, 2019 • 25 min
Vice President of VGM Live at Home, Jim Greatorex, is joined by OK Technologies founders Bill Kahler and Ted O’Brien to discuss the benefits of circadian lighting in the home.
Episode 38: Back to Basics, 4 Ps for HME Retail Cash Sales
Aug 27, 2019 • 30 min
Wes Hopper, Field VP Strategic Sales for McKesson Medical Surgical, joins host Brian Thompson to discuss the retail cash sales opportunity in the DMEPOS marketplace.
Episode 37: Competitive Bidding Questions Answered
Aug 16, 2019 • 32 min
Host Brian Thompson gets competitive bidding questions answered by VP of Payer and Member Relations, Craig Douglas.
Episode 36: Using Data to Grow Your Business
Jul 31, 2019 • 21 min
Host Brian Thompson talks to Director of VGM Market Data, Ryan Ball, about the opportunities for DMEPOS providers to utilize exclusive claims data to grow their business.
Episode 35: EZ-ACCESS Opportunity for VGM Live at Home Members
Jul 26, 2019 • 15 min
Vice President of VGM Live at Home, Jim Greatorex is joined with National VP of Sales for EZ-ACCESS, Scott Crosswhite.
Episode 34: Maximizing Retail and Cash Products in HME
Jun 19, 2019 • 15 min
Host Brian Thompson is joined by Director of VGM Retail, Rob Baumhover to discuss retail and cash product opportunities for HME providers.
Episode 33: Bid Smart 2019, A Competitive Bidding Program Round 2021 Update with Mark Higley
Jun 6, 2019 • 21 min
VP of Regulatory Affairs at VGM, Mark Higley, gives an update on Round 2021 of the Competitive Bidding Program.
Episode 32: VGM Live at Home Series, Lifting Lives with Harmar Mobility
May 28, 2019 • 21 min
The VGM Live at Home series continues with Vice President Jim Greatorex, joined by Senior Director of Sales at Harmar, Todd Bick, to discuss the powered lifts market.
Episode 31: Understanding Compression Products
May 28, 2019 • 18 min
Christopher Miles, Senior Manager - Clinical Services at medi USA discusses compression products from off-the-shelf to custom, to new technology, reimbursement and recurring revenue opportunities for providers.
Episode 30: Cybersecurity: Get Serious, Or It’s Game Over
May 24, 2019 • 18 min
Host Brian Thompson has a cybersecurity chat with VGM’s CIO and SVP of IT, Jeremy Kauten.
Episode 29: Let Her Decide…Breast Cancer Patient Equity Act
May 13, 2019 • 14 min
Host Brian Thompson talks with Tom Powers (VGM Government Relations) and Nicole Jensen (Essentially Women) about the Let Her Decide campaign to drive signing the Breast Cancer Patient Equity Act into law.
Episode 28: Why Outcomes Matter in CRT
May 6, 2019 • 27 min
Host Brian Thompson is joined by President of U.S. Rehab, Greg Packer, and Dr. Mark Schmeler, Associate Professor, Department of Rehabilitation Science and Technology at the University of Pittsburgh. The three of them discuss U.S. Rehab’s Functional…
Episode 27: Wound Care and Ostomy…More Than Skin Deep
Apr 25, 2019 • 17 min
Host Brian Thompson chats with Director of VGM Wound Care, Heather Trumm, about the wound care and ostomy markets in the home medical equipment industry.
Episode 26: HME Industry Snapshots
Mar 28, 2019 • 18 min
President of VGM & Associates, Clint Geffert, gives a sneak peek into VGM’s latest member-exclusive playbook. Industry Snapshots: Forecasting 2019 is a resource for both providers and manufacturers that highlights and addresses trends, issues and…
Episode 25: VGM Live at Home ShelfGenie Launch, a conversation with CEO Andy Pittman
Mar 13, 2019 • 13 min
Host Brian Thompson hands off the mic to Vice President of VGM Live at Home, Jim Greatorex, for a conversation about the launch of ShelfGenie with CEO Andy Pittman.
Episode 24: Dear Resupply, Can You Save My Sleep Business?
Mar 12, 2019 • 16 min
Join host Brian Thompson with Director of Reimbursement, Ronda Buhrmester and VGM Fulfillment’s Director of Customer Relations, Aram Susong, as they discuss resupply programs for HME providers.
Episode 23: Where Does the Industry Go from Here…Competitive Bidding Reform with Mark Higley
Mar 6, 2019 • 19 min
Ok…The industry now has had time to digest the ESRD Final Rule and its impact. Where does the industry go from here?
Episode 22: McKesson Brand DME Program
Feb 28, 2019 • 15 min
Industry Matter’s host, Brian Thompson, talks to Jeff Bowman, VP of HME for McKesson Medical-Surgical, about the progress of the Mckesson Brand Durable Medical Equipment Program and its benefits for HME/DME providers.
Episode 21: Tax Credits for Aging in Place, an update with Louis Tenenbaum
Feb 20, 2019 • 21 min
Join us with our new host, Brian Thompson, for a conversation about tax credits for aging in place with VP of VGM Live at Home, Jim Greatorex and Louis Tenenbaum, Founder of HomesRenewed.
Episode 20: Check Your Supplier Status Immediately!
Dec 7, 2018 • 23 min
The VGM/U.S. Rehab reimbursement team of Dan Fedor and Ronda Buhrmester discuss the difference between participating and non-participating and why suppliers should consider to change their status as 2019 quickly approaches.
Episode 19: Vendor Partner Contracting with VGM
Nov 28, 2018 • 17 min
VGM’s Senior Vice President of Contracting, Scott Owen sits down with Industry Matters today to talk about the many contracting opportunities that VGM can provide to its membership.
Episode 18: HME Woman of the Year and 2019 Outlook with PRI
Nov 14, 2018 • 18 min
This week the 2018 HME Woman of the Year, Georgie Blackburn joins and we hear the outlook of Philips Respironics on 2019.
Episode 17: Don’t miss out on higher Medicare reimbursements due to your supplier status!
Oct 11, 2018 • 21 min
This week on Industry Matters, the VGM and U.S. Rehab reimbursement team of Dan Fedor and Ronda Buhrmester highlight supplier enrollment status, educational resources for billing staff and the process for managing natural disasters.
Episode 16: #MakeMeWholeAgain Launches with Legislation Introduced in Congress
Oct 3, 2018 • 17 min
The Make Me Whole Again campaign being led by Essentially Women and People for Quality Care has officially launch as there has been legislation introduced in the U.S. House to provide Medicare coverage for custom breast prosthesis.Learn more at…
Episode 15: Improving Revenue Cycle Performance
Sep 26, 2018 • 16 min
Improving revenue cycles is not an easy task. This week on Industry Matters we talk with Rob Boeye with Brightree about a state of the industry and where technology is moving forward to streamline work functions of the HME supplier.
Episode 14: Exploring Telehealth within the HME Community
Sep 19, 2018 • 29 min
Today we sit down with Jeff Baird, Chairman of the Health Care Group of Brown & Fortunato to discuss what telehealth could look like for HME suppliers as the industry does everything it can to stretch each and every penny.
Episode 13: The Home Modification Market is Seeing Huge Growth: Is your business ready?
Aug 9, 2018 • 23 min
The home modification market is seeing huge growth and no sign of slowing down as the Boomers are wanting to stay in the comfort of their own homes. With the outdated housing infrastructure in America creating a huge demand for home modification products,…
Episode 12: OIG Report Claims Massive Compliance Issues with CPAP Supplies
Jun 27, 2018 • 15 min
This week Wayne van Halem and Ronda Buhrmester discuss a recent OIG report which paints a bad picture for CPAP related billing claims.
Episode 11: Medicare Prior Authorization is Expanding - What you need to know!
Jun 21, 2018 • 15 min
Dan Fedor and Ronda Buhrmester of the U.S. Rehab and VGM Reimbursement team outline the Prior Authorization Demo expanding nationwide.
Episode 9: Elite Leadership with Jared Johnson
Jun 13, 2018 • 13 min
This week we sit down with Jared Johnson, the Wednesday keynote at the VGM Heartland Conference to discuss “Elite Leadership” and what it means to motivate employees to be their very best.
Bonus Episode: Heartland Highlights
Jun 11, 2018 • 10 min
In this bonus episode we discuss the highlights for the 2018 VGM Heartland Conference! From social events to the awesome education, we cover it all!Visit for more information and to register!
Episode 8: The Customer Service Revolution with John DiJulius
Jun 7, 2018 • 28 min
John DiJulius, the Tuesday morning keynote speaker at the VGM Heartland Conference discusses the customer service revolution as he describes how companies can thrive doing the basics of providing good customer service.
Episode 7: Driving Outcomes Through the Functional Mobility Assesment
May 30, 2018 • 16 min
In this week’s episode we sit down the the President of U.S. Rehab, Greg Packer to discuss complex rehab technology and the way that U.S. Rehab working to demonstrate the value of proper seating and mobility equipment.
Episode 6: CMS Releases Interim Final Rule and Competitive Bidding 2019 Predictions
May 23, 2018 • 33 min
CMS has finally released the interim final rule which will provide reimbursement relief to rural areas, which VGM’s Mark Higley and Ronda Buhrmester provide their insight and commentary on. We also touch on what the coming round of Competitive Bidding may…
Episode 5: Healthcare Cyber Security 101 - “Hackers don’t care what size you are.”
May 2, 2018 • 18 min
Needing strong security for your networks isn’t a matter of if you will need it, but when you will need it. This week Carol Albaugh of the VGM SecureTech Solutions team discusses the basics of cyber security for healthcare providers, and what to do in…
Episode 4: Knowing Your Medicare Status is Crucial
Apr 25, 2018 • 21 min
This week we talk with Dan Fedor and Ronda Buhrmester of the VGM Reimbursement team about knowing your Medicare supplier status and making sure suppliers are using ABNs properly without possible risk.
Episode 3: How Caretailing Drives Sales
Apr 18, 2018 • 17 min
Retail sales in healthcare can mean a lot of different things depending on the provider. In this week’s episode we talk with the VGM Retail team on how to ensure that providers are maximizing their opportunities for sales without the patient feeling like…
Episode 2: Driving Sales Under the “New Normal” of Healthcare
Apr 11, 2018 • 36 min
Ty Bello of Team@Work Coaching discusses what healthcare providers can do to survive and drive sales under the “new normal” of healthcare, under a constantly changing landscape. We also sit down with the President of the Oklahoma Medical Equipment…
Episode 1: Healthcare Trends in 2018
Apr 4, 2018 • 21 min
In this week’s episode we sit down with Clint Geffert, President of VGM & Associates to discuss what durable medical equipment and complex rehab technology providers are doing to address a challenging business environment.
Teaser Episode
Mar 11, 2018 • 4 min
An introduction to Industry Matters, the topics the show will cover with a focus business solutions.