VUX World

VUX World

vux.world
The practical voice podcast


Voice and the TV with TiVo’s Charles Dawes and Patrick Byrden
Jul 10 • 58 min
Dustin and Kane speak with Charles Dawes and Patrick Byrden of TiVo about how they’re helping users discover content through the power of voice, and the future of TV.Presented byIf you’re using things like Lucid Charts and Microsoft Visio to design your…
Multi-channel conversational strategies with Nico Acosta
Jun 18 • 47 min
This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies.Presented byIf you’re using things like Lucid Charts and Microsoft Visio to design…
The Rundown 006: WWDC, Siri, reMARS, Alexa and the future of voice shopping
Jun 15 • 54 min
In this episode, we discuss the Siri announcements from WWDC19, the Alexa announcements from reMARS and the Future of Voice Commerce report.WWDC AnnouncementsAlexa ConversationsAlexa Cross-Skill ScenariosThe Future of Voice Commerce report
How voice will change the way we shop
Jun 13 • 14 min
After being published in the Harvard Business Review with the article, How voice could change the way we shop, Kane gives a high level overview of the piece in a presentation to those who attended the General Assembly event, Voice Commerce: the future of…
The Rundown 005: Google Assistant ups its game
Jun 4 • 56 min
What we discuss in this episodeMeet the expert: voice search and discovery with Dustin Coates:LondonSan FranciscoSeattleGoogle Assistant:What’s new with Google Assistant? Announcements from I/O19Google Assistant passes 1m actionsAbout the interactive…
Voice strategy advice with Amazon Alexa Chief Evangelist, Dave Isbitski
May 30 • 79 min
We’re honoured to be joined by Amazon Alexa Chief Evangelist, Dave Isbitski, to discuss the conversations that he’s having at C-Suite level about how brands should be approaching voice and where it’s all heading.Become an expert conversation designerThe…
Connecting the Dots with Ruby Steel and Will Merrill
May 24 • 58 min
This week, we’re finding out how Ruby Steel and Will Merrill made Alexa more accessible for Susan as part of BBC 2’s Big Life Fix.Become an expert conversation designerThe Conversational Academy is a fantastic online course that’ll teach you the ins and…
Voice first sneaker drop with Nike and bridging the voice and social gap with Unilever with Nick Rovisa and Matt Lang
May 17 • 69 min
Become an expert conversation designerThe Conversational Academy is a fantastic online course that’ll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will…
How we approach voice with Fortune 100 companies and the Kung Fu Panda Alexa skill with Greg Hedges
May 13 • 67 min
The Conversational Academy is a fantastic online course that’ll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at…
Twilio Autopilot and building trust through dialogue design with Elaine Lee
May 1 • 57 min
Kane Simms and Dustin Coates are joined by Elaine Lee, Principal Product Designer at Twilio, to discuss the ins and outs of Twilio’s Autopilot bot builder and how you can build trust with users through dialogue design.Voice-Connected Home 2019, Cologne,…
Can design solve the biggest challenges in voice? With Mark Webster of Adobe XD
Apr 25 • 58 min
Why do all skills start with ‘Welcome to xyz’? Is an ‘assistant’ the right mental model for voice experiences? Mark Webster of Adobe XD joins us to tackle some of the biggest challenges in voice and discusses how design can play a role in solving…
How to use sonic branding in voice with Eric Seay
Apr 17 • 61 min
This week, we’re digging deep into how to craft compelling audio experiences in your voice app by using sonic branding and sound design, with Audio UX Co-Founder and CMO, Eric Seay.In this episode: sonic brandingWe’re advancing the conversation we had…
4 ways to take your voice strategy to the next level
Apr 15 • 14 min
Since starting VUX World in February 2018, things in the voice assistant industry have changed. At the last MUXL London Meet-up, Design for Voice, I presented 4 things that have moved forward and gave 4 pointers for you to take into consideration when…
Amazon Alexa skill localisation with Tech Evangelists Andrea Muttoni and German Viscuso
Apr 9 • 70 min
We’re honoured to be joined by Andrea Muttoni and German Viscuso, Technical Evangelists at Amazon Alexa, to dive deep into how to translate your Alexa skill into other languages.At the time of writing, Amazon Alexa is available in over 40 countries and 12…
Building an assistant on an assistant with Nick Carey
Apr 2 • 58 min
This week, Dustin Coates and Kane Simms are joined by Nick Carey, Lead Product Designer at Potato, to discuss the concept of creating an assistant on an assistant.This episode touches on some unique topics that we haven’t covered before, such as:How to…
Talk to me with James Vlahos
Mar 26 • 49 min
This week, Dustin and I are joined by journalist and author, James Vlahos, to discuss the details of his book Talk to Me: How voice computing will transform the way we live, work and think.Where to listenApple…
Creating world-class interactive audio with Jonathan Myers and Dave Grossman
Mar 18 • 64 min
We’re joined by Jonathan Myers and Dave Grossman, founders of world-class interactive audio production company, Earplay. Jonathan and Dave take us through what it takes to create movie quality interactive stories and share with us their approach to…
TechNOVA Voice 2019: Voice 101 opening talk
Mar 14 • 31 min
This is the recording of the opening breakfast session at TechNOVA Voice 2019, a voice-first conference held at the Hilton Tower Bridge, London, on 14th March 2019.Kane covers where we’re at in voice right now, from adoption numbers and usage figures, to…
Inside Voice with Kane Simms and James Poulter
Mar 11 • 30 min
An interview with Kane Simms taken from the Inside Voice podcast, the official podcast of the Voice Summit 2019.Visit voicesummit.ai to apply to speak or buy tickets.
Smart speakers increase in-store sales with Bree Glaeser and Brooke Hawkins
Mar 4 • 44 min
Diving deep into the usage of smart speakers in-store, finding out how a voice assistant is helping with product selection and driving sales, with The Mars Agency’s Bree Glaeser and Brooke Hawkins.If you’ve had your ear to the ground, you might have come…
Anything world with Gordon Midwood
Feb 18 • 48 min
This week, we’re getting deep into using voice to enhance the gaming experience, with Anything World founder, Gordon Midwood. Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksWebsite:…
Thank you
Feb 12 • 8 min
As we celebrate 1 year of VUX World, we wanted to say thank you, each and every one of you, for listening week in week out and for being a part of this journey. Here’s to the next 100!
How we made Hidden Cities Berlin with Nicky Birch, Michelle Feuerlicht and Nigel James Brown
Feb 12 • 59 min
In this episode, we take a deep dive into the creation of the world’s first voice-first interactive documentary: Hidden Cities Berlin for Google Assistant. The action is part of a collaboration between Google and the Financial Times and was created by…
Voice first brand strategy with James Poulter
Feb 5 • 49 min
This week, we’re chatting to the ex-Lego frontier-seeking, Vixen Labs-venturing, Voice2 fire-starting, voice-first-feasting James Poulter about how brands can, could and should approach voice.As the ex-Head of Emerging Platforms at Lego Group, James led…
VUX Voiceboard | A voice design workshop blueprint
Feb 1 • 18 min
Watch on YouTube: https://youtu.be/_M0yaIYo3Ag Here’s a full blueprint for a voice design workshop. It shows you, from beginning to end, the process to go through to design world class Alexa skills.If you’re an agency trying to help brands build Alexa…
Designing story-telling robots with Amy Stapleton
Jan 28 • 56 min
This week, Dustin and I are joined by Tellables co-founder, Amy Stapleton, to discuss storytelling through Alexa and the design challenges that come with that.By the end of this podcast, you’ll:Be familiar with situational designGain insight into…
All about voice content management and localisation with Milkana Brace and Jonathan Burstein
Jan 23 • 49 min
Today, we’re discussing why you should separate voice app content from your code and logic with Jargon founders, Milkana Brace (CEO) and Jonathan Burstein (CTO).Where to listenApple…
All about voice UX research with Chris Geison
Jan 14 • 63 min
For the first episode of 2019, Dustin and I chat to long time fan of the show, hardcore Wu-Tang fan and resident UX research expert at AnswerLab, Chris Geison, about the ins and outs of UX research for voice.As Principle UX Researcher at AnswerLab, Chris…
Dialogue design and 2018 review with Rebecca Evanhoe
Dec 24, 2018 • 53 min
Merry Christmas VUX World fans, today we’re diving deep into dialogue design and discussing some of the nuances and details you need to think about to craft compelling and frictionless dialogue in your voice experiences, with Rebecca Evanhoe.We’re also…
Emotional intelligence with Sina Kahen
Dec 17, 2018 • 69 min
This week, we’re joined by VAICE co-founder, Sina Kahen to discuss the importance of emotional intelligence and how you can design EQ into your voice experiences using the 6 ‘First date’ principles.Where to listenApple…
The Rundown 004: re:Invent recap
Dec 11, 2018 • 48 min
On this week’s Rundown, we’re catching up to run through AWS re:Invent, Amazon’s biggest event of the year, and discuss everything voice-related that occurred. We’ll also weave in some of the latest news happenings and analyse the implications and…
All about vCommerce and Jetson.ai with Jon Chu
Dec 10, 2018 • 54 min
This week, we’re speaking with Jon Chu, COO, Jetson AI, all about the Jetson platform and voice shopping and ordering in the restaurant, retail and hospitality space.Where to listenApple…
Meet Uma, the enterprise voice assistant, with Stephen Milner and Marcus Finley
Nov 23, 2018 • 63 min
Today, we’re joined by Ammi Systems CEO, Stephen Milner, and CTO, Marcus Finlay, to discuss voice in the enterprise and how their new voice assistant, Uma, is set to revolutionise productivity at work.Where to listenApple…
VUI design best practice for kids Alexa skills with the BBC’s Paul Jackson
Nov 19, 2018 • 70 min
We’re honoured to be joined by Paul Jackson, Senior Designer at the BBC, to discuss how the Beeb are approaching VUI design, with a particular focus on designing Alexa Skills for kids.Where to listenApple…
Samsung Bixby: Your questions answered with Bob Stalzberg and Roger Kibbe
Nov 16, 2018 • 49 min
Samsung has opened up Bixby to developers, so we’ve rounded up two Samsung Bixby Developer Experts, Bob Stalzberg and Roger Kibbe, to get to the heart of what this means for the voice community.Where to listenApple…
The latest in voice SEO and discoverability with John Campbell
Nov 12, 2018 • 71 min
Discussing the latest insights and research in voice SEO and showing you how you can get discovered on Google Assistant, with the MD of Rabbit and Pork, John Campbell.Where to listenApple…
Scoring voice experiences with Joel Beckerman
Nov 5, 2018 • 61 min
This week, Dustin Coates and I discuss the importance of sound design in voice experiences with the founder of Man Made Music, Joel Beckerman.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioSound design…
How to design a voice experience for the older generation with Heidi Culbertson
Oct 31, 2018 • 58 min
Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVUI design for the elderly10,000 people turn 65 every day in the USA and the UK has an ageing population, too. In America, the over 65s control over 70% of…
Learn the art of conversation design with Hans Van Dam
Oct 22, 2018 • 60 min
A deep dive into the three pillars of conversation design: psychology, technology and creative writing, with Robocopy’s Hans Van Dam.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioConversation…
The Rundown 003: Increased engagement, Alexa room bookings, skill-to-skill connections, Google Assistant payments and more
Oct 16, 2018 • 37 min
Translating the recent happenings in voice news into insights and recommendations for designers, developers and brands. As ever, lots has been occurring recently. In this episode of the rundown, we discuss:The state of voice assistants by Adobe and how…
VUI design best practice from user testing with 120 brands, with Abhishek Suthan and Dylan Zwick
Oct 15, 2018 • 56 min
Pulse Labs founders, Abhishek Suthan and Dylan Zwick share their advice on VUI design best practice that they’ve learned from conducting voice first usability testing with over 120 brands.Where to listenApple…
Voice first social networks with Daniel Gonzalez
Oct 8, 2018 • 68 min
This week, we take a deep dive into voice first social networks and messaging, as we explore whether these platforms are poised for success or doomed to fail. We also discuss some of the challenges in building a voice first product, including the…
Voice first digital transformation with Shawn Kanungo
Sep 30, 2018 • 61 min
Voice first technology has the potential to transform organisations. Join Dustin and I as we dig into how voice is being used to create efficiencies within businesses with Silver founder, Shawn Kanungo.Silver, an agency based in Canada, is helping…
The Rundown 002: Big news from Alexa as Google Home Mini becomes top selling smart speaker… and more
Sep 25, 2018 • 41 min
It’s been a busy few weeks with both of the top two voice assistant platforms announcing new devices and software improvements, but what does it all mean for brands, designers and developers?Google Home Mini becomes top selling smart speakerThat’s right,…
All about Snips with Yann Lachelle
Sep 24, 2018 • 60 min
This week, we’re speaking to serial entrepreneur, Yann Lachelle, COO at Snips, about the privacy by design alternative to Google Assistant and Amazon Alexa.Privacy is a hot topic. With the Cambridge Analytica scandal and the introduction of GDPR in…
All about voice testing with Bespoken’s John Kelvie
Sep 17, 2018 • 71 min
This week, Dustin and I catch up with John Kelvie, CEO and founder of Bespoken, and learn all about the three types of testing that can help you create and sustain great voice experiences.We discuss:Unit testing:how to test your code locally without…
Netflix 13 Reasons Why does voice + video with Tony Lizza
Sep 3, 2018 • 38 min
Tony Lizza, Project Manager at Apollo Matrix, shares his battle scars from working on the technical implementation of the Netflix 13 Reasons Why interactive cinema experience.This was a voice and video experience that was deployed through the mobile web…
The Rundown 001: Alexa settings API, 5 Google Assistant tips and more
Aug 31, 2018 • 44 min
We’re starting a new feature on VUX World: The Run Down. Dustin Coates and I are getting together each week (or bi-weekly) to discuss the recent happenings in the voice space and how that’ll impact designers, developers and brands.Alexa settings APIWe’re…
All about Voiceitt with Sara Smolley
Aug 27, 2018 • 52 min
Alexa Accelerator 2018 featured startup, Voiceitt, gives people with speech impairments their voice back. Today, we’re joined by co-founder and VP Strategy, Sara Smolley, to hear all about it.The There are millions of people across the globe who have…
Voice first design strategy with Ben Sauer
Aug 20, 2018 • 60 min
Ben Sauer is a Design Strategist who’s worked with some of the world’s well known brands: Virgin, Tesco, Pearsons, British Gas, Penguin Random House, BBC. Ben worked with Clearleft as a Design Strategist for many years and more recently turned his…
Adoption, growth, in-skill purchases and developer rewards with Nick Schwab
Aug 8, 2018 • 38 min
The first in a new series called ‘Unscripted’ where we have off-the-cuff, unscripted conversations with voice first leaders and practitioners to get acquainted, hear their story and find out how they do what they do.In this first episode, we speak to…
All about conversational commerce with Charlie Cadbury
Aug 6, 2018 • 50 min
In this episode, we take a deep dive into conversational commerce: what it is, what’s possible and how you can turn conversing strangers into paying customers. Our guestCharles Cadbury is the co-founder of Say It Now, a company that helps brands respond…
#VOICE18 with Tim Kahle and Dominik Meißner of 169 Labs
Jul 30, 2018 • 69 min
We celebrate the 6 month anniversary of VUX World by reviewing the modev Voice Summit event that took place last week in Newark. We anchor on the Voice Summit to take stock of 2018 and look forward to what brands, designers and developers should be…
The strategy, creativity and technology triangulation with RAIN’s Will Hall and Jason Herndon
Jul 23, 2018 • 78 min
This week, we’re speaking to RAIN agency’s Will Hall and Jason Herndon about how their three pillars of: strategy, creativity and technology, are leading the world’s biggest brands to voice first success.In this episode: voice strategy, creative prowess…
All about conversation design with PullString’s Oren Jacob
Jul 16, 2018 • 66 min
This week, we speak to conversation design master, Oren Jacob, about what it takes to create successful conversations with technology.There are so many complexities in human conversation. When creating an Alexa Skill or Google Assistant Action, most…
How to translate your Alexa Skill or Google Assistant Action with Maaike Dufour
Jul 9, 2018 • 62 min
Translating your Alexa Skill or Google Assistant Action is about more than translating the words in your script. It’s about translating the user experience. Maaike Dufour calls this ‘transcreating’ and she joins us this week to show us how it’s done.Why…
How I built the world’s best chatbot with Steve Worswick
Jul 2, 2018 • 66 min
We speak to the creator of the world’s best chatbot about how to design Loabner prize-winning conversational experiences.Steve Worswick is the creator of Mitsuku, the general conversation chatbot that has won the Loabner prizefor the last two year’s…
Helping brands bridge the gap with Witlingo’s Brielle Nickoloff and Luciana Morais
Jun 25, 2018 • 59 min
This week, we’re finding out how brands can get started and enter the voice first world of smart speakers and digital assistants.Me and Dustin Coates are joined by one of the top US voice first agencies, Witlingo. We speak with two Lead VUX designers,…
All about Speakeasy AI with the Fresh Prince of AI, Frank Schneider
Jun 18, 2018 • 60 min
This week, me and Dustin are speaking with the Fresh Prince of AI, Frank Schneider, about how Speakeasy AI aims to deliver the promise of AI in voice (that’s a lot of AI’s).How many people truly understand what their customers are asking for? Whether it’s…
All about Alpha Voice with Bryan Colligan
Jun 11, 2018 • 59 min
This week, we’re finding out how content creators can have their podcasts and YouTube content indexed and searchable on voice, with Bryan Colligan of Alpha Voice.With the podcast industry thriving and more people listening to podcasts than ever, more…
Voice analytics and Dashbot with Arte Merritt
Jun 3, 2018 • 49 min
This week, we’re getting deep into voice analytics and will help you learn more about how you can understand the performance of your voice first experience.One of the biggest benefits that technology has given us is the ability to understand. To…
All about Pindrop, VUI design and VUI tuning with Simonie Wilson
May 28, 2018 • 57 min
This week, we take a look at the similarities between VUI design for IVR and VUI design for voice assistants. We also explain what VUI tuning is and why it’s important, whilst giving you some tips on how you can tune your voice user interface. We also…
All about BotTalk and how to run a voice first discovery workshop with Andrey Esaulov
May 21, 2018 • 64 min
This week, we’re digging into how you can create an Alexa Skill using BotTalk and we give you a template for running a voice first discovery workshop, with SmartHaus Technologies CEO and BotTalk co-founder, Andrey Esaulov.We discuss the importance of…
All about voice search with the SEO Oracle, Dr. Pete
May 14, 2018 • 62 min
Dr. Pete, Marketing Scientist at Moz, and world-leading SEO oracle, tells all about the voice search landscape, and how you can rank for searches on digital assistants like Google Assistant and Amazon Alexa.This is a jam-packed episode with deep, deep…
All about Voysis and the GUI to VUI transition with Brian Colcord
May 6, 2018 • 52 min
We’ve covered plenty of voice first designand developmenton this podcast. Well, that’s what the podcast is, so we’re bound to! Most of what we’ve discussed has largely been voice assistant or smart speaker-focused. We haven’t covered a huge amount of…
All about voice first games with Florian Hollandt
Apr 30, 2018 • 57 min
Voice first games are one of the most popular Amazon Alexa skill categories. So what type of voice games are available? And how do you create them? We speak to game developer and reviewer, Florian Hollandt, to find out.Games are helping Alexa take off.…
Turning Alexa for Business into a business with Bob Stolzberg
Apr 23, 2018 • 51 min
Today, we’re following the story of the inspirational Bob Stolzberg of VoiceXP, and giving you some deep insights into how you can turn Alexa for Business into a business.In this episode, Dustin and I are getting into the detail of how VoiceXP came to be,…
How people REALLY use Amazon Alexa with Martin Porcheron
Apr 16, 2018 • 70 min
Today, we’re discussing the findings of Martin Porcheron’s study, ‘Voice interfaces in everyday life’. We uncover insights into how people actually use Amazon Alexa in the home. We find unique user behaviour, new technology challenges and understand what…
Tackling the challenges of discoverability and monetisation on Amazon Alexa with Jo Jaquinta
Apr 9, 2018 • 79 min
Today, we’re getting deep into the biggest challenges facing designers and developers on the Alexa platform: being discovered and making money. And who better to take us through it, than one of the most experienced developers on the voice scene, Jo ‘the…
My first 30 days as a VUI designer with Ilana Shalowitz and Brian Bauman
Apr 2, 2018 • 60 min
Today, we’re getting into detail about what it’s like to be a full-time VUI designer. We’re discussing the details of the role, the day to day duties and the skillsets that are important to succeed in designing voice user interfaces.The role of a VUI…
Voice first user research with Konstantin Samoylov and Adam Banks
Mar 26, 2018 • 78 min
We’re talking to ex-Googlers, Konstantin Samoylov and Adam Banks, about their findings from conducting research on voice assistants at Google and their approach to building world-leading UX labs.This episode is a whirlwind of insights, practical advice…
Hearing voices: a strategic view of the voice space with Matt Hartman
Mar 19, 2018 • 48 min
This week, Dustin and I are joined by Matt Hartman, partner at Betaworks, curator of the Hearing Voices newsletter and creator of the Wiffy Alexa Skill.In this episode, we’re discussing:All about BetaworksA strategic vision for voiceChanging user…
All about Mycroft with Joshua Montgomery, Steve Penrod and Derick Schweppe
Mar 12, 2018 • 80 min
This week, we’re joined by the Mycroft AI team, and we’re getting deep into designing and developing on the open source alternative to Amazon Alexa and Google Assistant.If you’ve tried creating voice apps on platforms such as Amazon Alexa and Google…
How to create an Alexa Skill without coding with Vasili Shynkarenka
Mar 5, 2018 • 66 min
But first, let’s welcome co-host; Dustin CoatesWe’re joined in this episode by our new co-host, Dustin Coates. Dustin is the author of Voice Applications for Alexa and Google Assistant and has been involved in the voice scene since day 1. With extensive…
Cross-platform voice development with Jan König
Feb 26, 2018 • 57 min
Find out all about the Jovo framework that lets you create Alexa Skills and Google Assistant apps at the same time, using the same code!You know how you always need to write platform-specific code for everything? One lot of code for your iOS app, another…
All about conversational AI with Jeff Smith
Feb 19, 2018 • 66 min
Conversational AI crops up constantly in conversations about voice, but what actually is it? How the heck does it work? And how can you use it? We speak to Jeff Smith to find out.In this episode, we cover:An overview of conversational AI - what it is and…
How to build an Alexa Skill in Wordpress with Tom Harrigan
Feb 12, 2018 • 42 min
In this episode, we’re going to show you how you can build an Alexa Skill from right within Wordpress.Wordpress powers almost a third of the internet and now millions of websites running Wordpress can all have a presence on voice. It’s all thanks to…
Voice-first user testing with Sam Howard
Feb 12, 2018 • 53 min
In this episode, we’re talking about voice first user testing, why it’s so imperative and how you can get started doing your own voice user testing.Why voice first user testing?Although usability testing graphical user interfaces is as common as a…
Welcome to VUX World with Kane Simms
Feb 12, 2018 • 16 min
Ladies and gentlemen, boys and girls, welcome to VUX World.This introductory episode is all about what VUX World is all about. Here, I’ll take you through:the aims of the showhow we intend to meet those aimswhy it existswho would find it usefulwhat’s in…