Insurance Happy Hour

Insurance Happy Hour
It’s happy hour, and we’re talking insurance.

Like Everything Else in Life, Becky’s is Better Than Laird’s
Jul 31 • 46 min
Elon Musk is recruiting actuaries to be part of his "revolutionary" insurance company. Will Tesla actually revolutionize insurance? Plus, it was Becky's birthday this week and Laird gives a behind-the-scenes look at how his brain works. Biggest Insurance…
Chitty Chat
Jul 24 • 45 min
How are you doing in the midst of this pandemic? Becky and Laird share what they've been struggling with and what is helping them during this global crisis. [Webinar Recording] Growing Your Agency During a Pandemic
It Starts With an Earthquake
Jul 17 • 39 min
Is it the end of auto insurance as we know it? Becky and Laird discuss the findings in yet another report about the end of auto insurance. Plus, a follow up on Becky's appearance on You Don't Know Schmitt! and more lessons from Professor Rixford… this…
Getting What You Pay For w/ This Episode
Jul 10 • 44 min
It's happening! Walmart started an insurance agency. But. Is the sky really falling? Becky and Laird talk about Walmart's plans to sell Medicare insurance and the industry's fear of big companies like Walmart or Amazon entering the industry. Plus, more…
Agents: Time to Bring Your Own Mayhem
Jun 26 • 39 min
Allstate is introducing a 7% discount on rates on policies bound online or over the phone instead of through an agent. Yeah. We were shocked too. Allstate is introducing channel of bind as a rating variable (Coverager)
Are You Virtually Satisfied With Your Buying Experience?
Jun 19 • 35 min
J.D. Power released a study on auto insurance satisfaction that showed websites have surpassed agents in terms of customer satisfaction and loyalty Plus, Laird sounds off on virtual trade shows and #technicaldifficulties. It's happened – customers now…
The Unicorn Formerly Known as Lemonade
Jun 12 • 38 min
Insurtech startup Lemonade announced plans for an IPO worth as much as $100 million. But, they've yet to show profitability. So, will people buy Lemonade shares? Laird and Becky discuss this move along with the history of Lemonade. Lemonade IPO: A unicorn…
Everybody’s Looking for #InsuranceHappyHour
Jun 5 • 35 min
The pandemic happened. Things have been busy. We've missed Insurance Happy Hour. Becky and Laird are back and talking about COVID-19, insurance agency quoting activity during the pandemic, and the insurance carrier response.
Is it time to ACT? (Or is it just Ron Berg?)
Feb 21 • 43 min
One of the drums we regularly beat on this podcast is about becoming better and using the resources and tools available in the industry to help with that goal. One such resource is Agents Council for Technology, which is FREE. So, why aren't agents using…
Friday Grab Bag
Feb 7 • 25 min
What are we talking about in this episode? You have to listen to find out.
The Insurance Diet
Jan 31 • 39 min
Is buying insurance like dieting? Becky and Laird discuss this comparison and how the industry can help make the process not as painful. Plus, Laird held a snake! Why Buying Insurance is Like Dieting Laird holding the snakes More of ITC holding snakes
Insurance: Your Next Big Travel Destination
Jan 24 • 32 min
Insurance agents are going the way of the travel agent. That's a story heard frequently in the industry. Becky and Laird talk about the comparison between insurance agents and travel agents. Plus, we got a new toy for the show. The travel agent's problem…
When the Machines Come For Your Insurance
Jan 3 • 41 min
Can artificial intelligence (AI) take the groupings used to price risk and further segment them, thereby eliminating any bias that exists? Becky and Laird discuss this potential use case of AI, what AI actually is, and ethics in technology. Plus, who is…
The Captivated Independent Insurance Agent
Dec 27, 2019 • 39 min
A conversation is happening in the industry around agency management systems and whether they're useful or as needed as everyone assumes they are. Becky, Laird, and special guest Justin Costa weigh in on this conversation. Tweet: Why do you need an agency…
Potato, Potahto
Dec 13, 2019 • 30 min
Building brand loyalty starts with brand-driven marketing, not price-driven marketing. It is not only the insurance industry that has seen consumers being price-focused as a result of advertising that focuses on price. Several retail brands have recently…
Dec 6, 2019 • 33 min
The connectivity between agents and insurers is critical to serving consumers. In this episode, Becky and Laird talk about IVANS' recent findings in their annual report on the agency-insurer connectivity. Plus, we talk about the end of the decade and…
It’s Called Profit
Nov 27, 2019 • 36 min
There is a lot of hype around businesses like Blue Apron, Lime, and Uber. But in reality, they're not making money. In this off-topic episode, Becky and Laird talk about the hype in these businesses. Plus, our favorite holiday drinks. In Business, Nothing…
The Blockchain of Oz
Nov 22, 2019 • 32 min
After years of being overhyped, people are starting to declare blockchain is dead. Becky and Laird talk about why blockchain is not the answer so many people thought it was. Plus, the recent news that Aon is acquiring CoverWallet, and Becky gets onto…
Nov 15, 2019 • 33 min
Social proof, like ratings and reviews, has more influence on a consumer's confidence in a carrier and the likelihood they would want to get a quote from them. Becky and Laird talk about these findings from a 2018 Clearsurance report. Plus, how the…
The Dawning of the Age of the Empowered Consumer
Nov 8, 2019 • 34 min
Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill. The Great…
The Commodity Reverberation
Nov 1, 2019 • 34 min
Consumers are no longer as loyal to their auto insurance like they used to be. Laird and Becky discuss what has contributed to this downward trend. Plus, we talk about WeWork and our favorite Halloween treats. Auto Insurance Customer Loyalty is Declining.…
Game on! InsureTech Looking to Remodel Homeowner’s Insurance
Oct 25, 2019 • 35 min
Becky and Laird talk about how insuretech is trying to disrupt traditional homeowner insurance by making it easier to buy and receive policy service. Also discussed is how more agents and carriers need to be attending the Agent's Council for Technology…
Data Bueller’s Day Off
Oct 4, 2019 • 35 min
What happened at InsureTech Connect? Why did we miss a week? We talk about the biggest show in insurance. Plus, more on data. Are agents being data muled? A Report From the Front Lines of Innovation Watch Out Insurtechs: Nationwide Readies Own Digital…
The Rabbit Hole
Sep 20, 2019 • 37 min
This week it's a classic rabbit hole conversation. Becky and Laird start off discussing how breweries and whiskey distillers are telling their stories, then pivot into the stories that insurance can tell and where/how those stories can be told. Plus,…
Our Biggest Data Problem
Sep 13, 2019 • 35 min
This industry has a data sharing problem. In this episode, Becky and Laird continue their discussion on data from a previous episode. Who owns the data and why it's so important to share data while also improving security. InsurTech Utopia Driven by Data…
The Next Dam Episode
Sep 6, 2019 • 38 min
The insuretechs that are going direct to consumer with their products are playing a pricing game. Becky and Laird talk about this strategy and the recent performance of a few notable insuretechs. Plus, a little self-promotion and Laird's favorite…
Data, Data Everywhere
Aug 30, 2019 • 43 min
Who owns the data in a comparative rater or agency management system? Hint: it's not the vendor. Becky and Laird talk about data ownership in the industry and how we need to get better as a whole. Plus, we talk about a couple news items from this week.…
Back in the Saddle Again
Aug 23, 2019 • 31 min
What happens when a carrier helps drive leads for their agents? Becky and Laird talk about Windhaven's recent announcement about their challenge to their agents to quickly respond to leads. Also, we catch up on what we've been doing over the summer break.…
What season is this? It’s Season Three!
Aug 16, 2019 • 1 min
Get ready for season three of Insurance Happy Hour, the first episode starts next week! Only if we can get our act together in time.
The Great Cornholio + Alice Cooper
May 24, 2019 • 49 min
In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2.…
They’re Called Mutuals
May 17, 2019 • 41 min
In part 2 of Cake & Arrow/Coverager's report on Millennials and modern insurance, Becky and Laird discuss the report's ideas of how the industry could change to appeal more to millennials and whether that's a good idea. Plus, Laird shares a story about…
Price Matters
May 10, 2019 • 43 min
We live in a convenience economy led mostly by the convenience generation, Millennials. Though convenience in our daily lives is valued by more than just Millennials. Becky and Laird revisit this topic inspired by Laird's recent travels and a new report…
Tesla is Looking to Steal Insurance Carrier’s Fritos
May 3, 2019 • 39 min
Becky and Laird talk about Tesla's newest foray into the realm of auto insurance through the use of quite arguably the largest single dataset of usage based metrics out there. We also get the munchies thanks to a listener. Tesla and insurance: Elon Musk,…
The Blue Ocean
Apr 26, 2019 • 37 min
GEICO spent $1.5 billion on advertising in 2018 (a more than 400% increase from their 2004 spend). Yet, their number of new policies sold has stayed about the same. Becky and Laird talk about the cost of acquiring new customers and how convenience is an…
Ninjas and Chips. Just a Regular Friday Happy Hour.
Apr 19, 2019 • 28 min
Laird and Becky discuss a new millennial-focused insurance brand. Plus, a ranking of the Frito-Lays variety chip pack. Toggle(SM) Launch Marks Arrive of a Reimagined Insurance Brand Built for Digitally-Powered Consumers Toggle Renters Insurance A video…
What is the Answer to the Ultimate Podcast?
Apr 12, 2019 • 32 min
AM Best announced that they are going to include a formal innovation assessment in their rating procedure for insurance companies. Becky and Laird discuss this news and how innovation is important from all corners of the industry, not just carriers. Plus,…
There’s an App for That (With Special Guest Matt Aaron)
Apr 5, 2019 • 30 min
In our second episode from #Elevate19, Matt Aaron from Insurance Agent Mobile App joins Laird and Becky to talk about his history, his product, and his views on interconnectivity in the industry. Plus, Becky gets called out for a comment made in a…
Fly Us to the Convention (On the Road at #Elevate19)
Mar 29, 2019 • 31 min
Inspired by #Elevate19, Becky and Laird talk about the state of conventions and trade shows in the industry and what makes a good convention. Plus, a story from Bourbon Street. Elevate Conference
You Listened, Here’s Feedback
Mar 22, 2019 • 38 min
Becky and Laird discuss some listener feedback.
Signals from a Brass Monkey, AKA Catchy Title Goes Here
Mar 15, 2019 • 35 min
Becky and Laird dig into the content bin to discuss Lemonade's latest transparency report, news jacking and the best time to record a podcast. There also might be a duet.
This is the End, But We Feel Fine
Mar 8, 2019 • 40 min
It's the end of cars as we know it! Or, is it? Becky and Laird talk about the decline of car manufacturing and ownership. Plus, reading the fine print of an insurance policy paid off. Carpocalypse now: Lyft's founders are right - we're in the endgame for…
Is the Next Generation of Insurance a Peeping Tom?
Mar 1, 2019 • 35 min
Insurers are increasingly using non-traditional sources such as social media to learn more about consumers in an attempt suss out high-risk behavior. Join Becky and Laird as they talk about the risks of using this type of data and how it impacts the…
The Lost Files: #MeToo and Insurance
Feb 15, 2019 • 47 min
Though it has not been as publicly discussed as it has in other industries, the insurance industry has its share of #MeToo moments and stories. The P/C Insurance Industry's #MeToo Moments
You Know… Technology Really Can Make a Difference
Feb 8, 2019 • 40 min
The M&A activity of the IA channel hit a record high in 2018. We discuss these transactions and what that means for the industry. Plus, Laird talks about his tic he discovered thanks to the podcast, and we share a little behind the scenes insight at the…
Whats so super about bowling? (and other misleading titles)
Feb 1, 2019 • 33 min
Today Laird is writing the episode summary so it will be less creative than a Family Guy cutaway…. Today we talk about this weekend's "big game"® ™ ℠ and how professional sports such as the football, hockey and soccer might be dying pastimes due to the…
Lead Gen is Hard, Y’all
Jan 25, 2019 • 40 min
Policygenius recently expanded into other lines of business, including auto insurance. Only, their auto insurance offering, unlike their other offerings, is based on a referral model. So, Laird and Becky discuss this news and how lead generation in the…
How Successful Insurance Agencies Stand Out
Jan 18, 2019 • 40 min
Becky and Laird talk about the traits of successful independent insurance agents. Also, it's been one year of Insurance Happy Hour, and we share some of our favorite episodes from the first year. Growth in 2019: Five common themes of successful…
Digging Into the Root of the Problem
Jan 11, 2019 • 39 min
Loss ratio is one of the most important metrics for insurance carriers. Becky and Laird talk about the loss ratio from the third quarter of 2018 for insuretech startup Root specifically and this critical metric in general. Plus, Laird gets on his soapbox…
A Convenient Truth
Jan 4, 2019 • 42 min
Does convenience matter as much as some think it does in the insurance customer experience? Becky and Laird discuss convenience versus quality. Plus, a new year, a new password. And, Laird had an unexpected event this week. It's Very Convenient to Be…
Agents vs Bots
Dec 28, 2018 • 35 min
State Farm released a commercial that many said was a jab at Lemonade. Laird and Becky talk about the commercial and how bots can help improve the customer experience, but we still need people in the insurance industry. Plus, we talk about New Years and…
The Insurance (Christmas) Shopping Experience
Dec 21, 2018 • 43 min
We discuss the J.D. Power 2018 Insurance Shopping Study and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us, holiday shopping, and some of our holiday favorites. Auto Insurers Double Down on Ads and…
Technology for the Future
Dec 14, 2018 • 38 min
We discuss the technology predictions Gartner made for the next five years. Plus, where we do our best thinking. Gartner's Top 10 Tech Predictions for 2019 and Beyond Mozilla's shopping guide to know what data the products you buy are collecting Targeted…
Season 2!
Dec 7, 2018 • 46 min
Welcome to season 2 of Insurance Happy Hour! In the first episode of our second season, Becky and Laird talk about some of the big industry news from the last couple months. Plus, what we've been up to the last couple months. Google Invests in Insurance…
Something Funnier
Oct 19, 2018 • 37 min
Special guest Justin Costa is back in our second episode from InsureTech Connect! We talk to him about his take on this industry event and revisit a previous topic on people as brands.Special Guest: Justin Costa.
Not Your Normal InsureTech Happy Hour
Oct 12, 2018 • 34 min
On the road at InsureTech Connect 2018 in Las Vegas. We discuss the conference, insuretech trends, and our takeaways from this massive industry event.
When Disaster Strikes
Sep 28, 2018 • 34 min
Disasters are a great time for insurance agents to show their value by helping their clients. We talk about how agents can do that. Also, we talk about how the insurance industry is great for a long-term career. 7 Ways to Help Clients Survive Hurricanes…
Millennials & Insurance: Part 2
Aug 31, 2018 • 54 min
Millennials will eclipse the baby boomers as the largest living generation. The insurance industry needs to start changing to meet the needs of this group. In this second part, we discuss the key findings of the white paper from Cake & Arrow on values and…
Millennials & Insurance: Part 1
Aug 24, 2018 • 40 min
Millennials will eclipse the baby boomers as the largest living generation. The insurance industry needs to start changing to meet the needs of this group. In the first episode of two about millennials and insurance, we discuss millennial myths and how…
Can a Person Be a Brand?
Aug 17, 2018 • 32 min
Can a person be a brand? We have opinions. In other #InsuranceHappyHour news, we're now on Spotify!
The Privacy of Your DNA
Aug 10, 2018 • 39 min
When you submit your DNA to a genetic-testing company, should the data remain private? Or, should those companies be allowed to share your data with insurance companies, employers or government agencies? Concerns Mount over Data Privacy Guidelines Set by…
The Scary World of Cybersecurity
Aug 3, 2018 • 39 min
Sixty-two percent of agencies are concerned or very concerned about cybersecurity. In this episode, we talk about the cybersecurity portion of the Insurance Digital Transformation survey. Plus, we discuss the top insurance brands according to YouGov's…
The Digital Transformation
Jul 13, 2018 • 41 min
According to a recent survey, 95 percent of agents see technology as important or very important to their success. In this episode, we unpack some of the findings of the Insurance Digital Transformation survey. Plus, we talk more about 'find your passion'…
Lemonade’s Policy 2.0 (with our first guest Joey Giangola!)
Jul 6, 2018 • 41 min
We discuss Lemonade's Policy 2.0 with our first special guest Joey Giangola. Plus, we talk to Joey more about #Elevate18 and he shares his thoughts on #InsuranceHappyHour. Lemonade Proposes Open Source Insurance Policy for All to Change, AdoptSpecial…
On the Road at #Elevate18
Jun 29, 2018 • 42 min
We were on the road this week and recorded at Agency Nation/'s conference Elevate. Also, we discuss how marketing is an investment and what to do instead of cutting marketing when money gets tight. Elevate
Signs an InsureTech Will Fail
Jun 22, 2018 • 42 min
We discuss the signs of why an insuretech startup might fail and how they can succeed. Hey InsurTechs: Here's why you will likely fail Bad Blood: Secrets and Lies in a Silicon Valley Startup Will you be at Elevate 2018? Let us know (@lrixford or…
Having the Right, Ethical Focus
Jun 15, 2018 • 43 min
We need to remember as an industry who we're serving. It's the clients. It's the clients who have and want choice. We discuss ethics in the industry and how consumers should be the only group we as an industry serve. That plus, do you find a job to fit…
Getting Our Groove Back
Jun 8, 2018 • 40 min
In this week's episode, Becky and Laird discuss ITC's major equity investment from the private equity firm Accel-KKR and what has us excited about ITC's future. We also discuss the industry's opportunity for change. ITC Receives Majority Equity Investment…
Is Insurance Ready for Virtual Reality? Is the World?
Mar 23, 2018 • 38 min
With the release of Ready Player One upcoming, Justin and Laird talk about how virtual reality could impact the insurance industry. If at all. Follow down the rabbit hole as we take a multi-generational view of technology now and into the future. Ready…
Did Beyoncé Give Lemonade the Business?
Mar 16, 2018 • 30 min
Joining the Insurance Industry as a Millennial
Mar 9, 2018 • 30 min
How does a millennial even get a start in the insurance industry? Join Laird and guest host Heather Cherry as they discuss how one millennial got their start in insurance, email marketing, office pet peeves, and ASMR. Special Guest: Heather Cherry.
Why We Started a Podcast
Mar 2, 2018 • 32 min
"People don't buy gadgets. People buy beliefs." We discuss this Elon Musk quote and dive deeper into why we started the Insurance Happy Hour podcast. We buy belief in our own human potential gapingvoid Some of the gapingvoid prints in the ITC office:
Open Access to Data is Critical
Feb 23, 2018 • 30 min
What's going to happen with agents in 2018? We discuss five predictions for agents this year and whether we agree or not. 2018: 5 Predictions for Agents
Working in the Insurance Industry
Feb 16, 2018 • 31 min
Considering that the average age of an insurance agent is 59 and that only 4% of millennials see the insurance industry as a career option, we have work to do to promote the benefits of working in the insurance industry. Drunk driving suspect on Bay…
Trusting Autonomous Cars
Feb 9, 2018 • 21 min
Would you trust an autonomous car? In this episode we talk about autonomous cars and Laird's "research" project. Big Brother on wheels: Why your car company may know more about you than your spouse -…
Insurance is About Data
Feb 2, 2018 • 31 min
In this episode, we talk about insurance carriers, data, and how they can use it better. Plus, find out what visionary Laird admires most and how Becky became an independent insurance agent customer. Bot playing Mario Bros Why AI Will Eat Insurance and…
Crushing It Is Relative
Jan 26, 2018 • 30 min
What were the insuretech companies doing in 2017? Laird talks about independent insurance agents and the insuretech movement. Plus, what agents shouldn't see as a lifeboat from rising insuretech competition and what Becky is excited about for 2018.…
Five Auto Insurance Trends to Watch in 2018
Jan 19, 2018 • 29 min
In the pilot episode of Insurance Happy Hour, we talk about five trends to watch in auto insurance this year. Plus, what Laird doesn’t want his auto insurance company to know and what trend Becky thinks will have the biggest impact on auto insurance.…