Sarah and T - The professional Vacation Rental Manager's Podcast

Sarah and T - The professional Vacation Rental Manager's Podcast
This is Sarah and T - The Professional Vacation Rental Manager’s Podcast. The first podcast dedicated to the professional vacation rental manager. Join Sarah Bradford and Tim Cafferty on their journey through day to day issues affecting the professio…

The Mini Seminar Series - Danielle Johnson: Cheese, Ice Cream and Family (Episode 82)
Oct 19 • 24 min
In this week’s episode Sarah and T continue their mini seminar series with Danielle Johnson of Manzanita Beach Getaway Vacation Rentals from the coast of Oregon. The idea of this mini seminar series is if you were at a seminar and sat next to…
The Mini Seminar Series - Audrey Miller’s Maine Thing (Episode 81)
Oct 5 • 21 min
Today Sarah and T, in the age of covid concerns, start their own Vacation Rental Conference with a series of interviews with vacation rental managers that you would want to sit next to during an in person conference. We start with Audrey Miller of…
80 - Sarah & T Talk about What’s Hot
Sep 21 • 28 min
In this episode Sarah and T get ready to launch a series of interviews with Vacation Rental Management Company owners by interviewing each other about the state of the industry. What has Covid-19 done to their companies? What is the best idea they…
79 - Planning for a Disaster (Where’s Your Football?!)
Aug 24 • 35 min
In this episode Sarah and T address a subject that everyone could improve upon. Your disaster plan. What do you do when there is a natural disaster or a Covid-19 outbreak? Plan ahead to make sure you are ready. Sarah and T go through 5 important…
78 - Dear Property Owner
Aug 10 • 46 min
In this week’s episode Sarah and T talk about various issues that can arise in dealing with a “new” owner in your rental program, or an owner that is not properly welcomed to your rental program. Listen to their experience in a variety of situations…
77 - Ali Cammelletti talks Leadership, Organization and Self-care
Jul 27 • 33 min
It is the height of the summer vacation rental season and many VRMs are at their wits end with the stress of running a high touch business in a Covid-19 world. This week’s episode of Sarah and T focuses on what you need to think about to be most…
76 - Sue Jones the V.R. H.R. Expert talks Covid-19
Jul 13 • 31 min
Sue Jones is well known as human resources expert in the vacation rental industry and today Sarah and T interview her about the challenges many in vacation rentals are facing with human resources issues. Sue brings great answers and strategies to the…
75 - Top 10 Pressing issues on VR Forums
Jun 29 • 39 min
In this episode our two intrepid vacation rental management owners tackle your top questions about the daily issues in vacation rental managment. Taking these questions from on-line rental forums, Sarah and T help solve some of today’s top issues. …
74 - Biggest Fails in Vacation Rental Management Part 2
Jun 15 • 34 min
In this episode our two hosts dive deeper into the biggest fails they have made in the vacation rental industry. Part one of this episode was heard earlier, and today picks up where they left off bearing their souls on hiring mistakes, business…
73 - John Ruhlin, The Doctor of Gift Giving
Jun 1 • 44 min
This week, Sarah and T interview one of their most famous and accomplished guests. John Ruhlin, the best-selling author of “Gift*ology The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client…
72 - So, How is Business? 16 VRMs from around the country report on their business
May 18 • 88 min
This is an unbelievable episode that every rental manager and owner should listen to. 16 company owners and managers give a report to Sarah and T on how their business is faring. The guests are (in appearance order) Mark Driskell (Mountain Time…
71 - Michelle Williams talks VRHP’s new Covid-19 cleaning standards
May 4 • 35 min
This week’s episode brings us closer to normalcy as we start to think about welcoming guests into our properties. Michelle Williams is the General Manager of Atlantic Vacation Homes in Gloucester, MA and the chairperson of the Vacation Rental…
70 - Finding Silver Linings with Sharon Keefe and Matt Landau
Apr 20 • 37 min
In this edition of what seems like a never ending series of podcasts on Covid-19’s effects on the Vacation Rental Industry, our hosts invite two positive-minded people on to discuss how we can be positive as well. You will enjoy the commentary of Matt…
69 - Sarah and T talk Covid-19 response
Apr 6 • 45 min
Like you, Sarah and Tim have been directly and significantly impacted by the Coronavirus. In this episode there is no music, not jokes, just a lot of useful information about how to deal with something we never expected to deal with. There are also…
68 - Amy Hinote of VRM Intel talks Covid-19 (Call with Feedback! 336-612-1612)
Mar 23 • 31 min
We have all been rocked in the last few weeks with the pandemic of Covid-19. This week Sarah and T speak with Amy Hinote Founder and Editor of VRM Intel about what her observations are about the current state of affairs in vacation rental management…
67 - Andrew McConnell tackles Google, Book Direct and “Covid-19”
Mar 9 • 40 min
Recorded at Podfest 2020 in Orlando Sarah and T have moved the show outside in the Florida sun to talk to one of the smartest people in professional vacation rental management. Andrew McConnell is the CEO at and has his finger on the pulse…
66 - Our Biggest, Most Outrageous, Crazy Fails!
Feb 24 • 36 min
Sarah and T are very experienced professional vacation rental managers. That means they have made their share of mistakes over the years, and in this episode our two rental managers share with us some of the biggest ones. There are so many things…
65 - Justin Ford and the Safety Dance
Feb 10 • 38 min
In this episode of Sarah and T - The professional Vacation Rental Manager’s Podcast our hosts interview Justin Ford with Breezeway. He is a Safety expert and he brings us all sorts of great tips to pass along to our staff and property owners about how…
64 - Clara Liang, Airbnb’s Head of Professional Hosting
Jan 27 • 35 min
Clara Liang of Air bnb talks to Sarah and T about her company working with professional hosts
63 - 4 Ways to Fend Off Owner Drama
Jan 6 • 34 min
Sarah and T talk about dealing with your property owners when a problem occurs.
62 - Jeff Hurst, The Head Coach at VRBO
Dec 30, 2019 • 42 min
Jeff Hurst, the head of VRBO is interviewed by Sarah and T
61: The Best of 2019 - Our Top 10 Episodes + Predictions reviewed and made
Dec 16, 2019 • 36 min
Sarah and T review the past year of their podcasts and comment on the most listened to episodes
60 - Celebrate 2019 and Get Ready for a Fantastic 2020! The planning episode
Dec 2, 2019 • 37 min
Sarah and Tim talk about planning for a great 2020 for your professional vacation rental management company
59 - Carl Shepherd - The Father of OTA’s
Nov 18, 2019 • 42 min
Carl Shepherd, the co-founder of HomeAway gives candid opinions on the vacation rental industry
58 - Ben Edwards, Are you Making a Meaningful Profit on your Company?!
Nov 4, 2019 • 39 min
Ben Edwards talks about financial pitfalls that are plaguing the vacation rental industry
57 - 2019 VRMA International Conference Takeaways with Sarah and T
Oct 21, 2019 • 45 min
This is a summary of the takeaways from the VRMA International Conference held in New Orleans.
56 - Angie Leone defines the concept of Giving Back!
Oct 7, 2019 • 34 min
Angie Leone of Hawaii talks about charitable efforts of her company
55 - Travis Wilburn The Charlottesville Entrepreneur
Sep 23, 2019 • 37 min
Travis Wilburn tells us how he built a winning combination for his vacation rental firm in Charlottesville, Virginia
54 - C.J. Stamm, The Blue Ridge BBQ Master
Sep 9, 2019 • 35 min
C.J. Stamm, III talks about building a world class company in the mountains of Georgia
53 - Technology Tools, Tidbits, and Tips. The Skinny on Tech from Sarah and T
Aug 26, 2019 • 43 min
Sarah and T give their opinions on software and technology available to Vacation Rental Managers
52 - The Data and Revenue Management Conference Report
Aug 13, 2019 • 45 min
This episode is a wrap up of the Data and Revenue Management Conference.
51 - Vince Perez - From 100% dependence on OTA’s to Zero percent.
Jul 29, 2019 • 39 min
Vince Perez tells you how you can become independent of 3rd party travel sites
50 - Front Line Employees explain how you can be better!
Jul 15, 2019 • 34 min
Two front line employees reveal keys to success in the vacation rental business
49 - 10…No, make that 11 Reasons why Owners Will Leave you.
Jul 1, 2019 • 37 min
Sarah and T take a deep dive into 11 reasons why a property owner would leave your program
48 - 11 Must have amenities you should have in your properties
Jun 17, 2019 • 37 min
Analyzing the top amenities guests are looking for in a vacation rental property
47 - Creating an Effective Partnership with REALTORS
Jun 3, 2019 • 40 min
This episode discusses how to create a partnership relationship with your local sales agents
46 - Sharon Walker - Texas Vacation Rental Manager!
May 20, 2019 • 32 min
Sharon Walker of Austin Texas talks about delivering on the promise of luxury in vacation rentals.
45 - Matt Landau The star of Vacation Rentals
May 6, 2019 • 45 min
Matt Landau, the face of vacation rentals to many is interviewed this week by Sarah and T
44 - Durk Johnson - Vacation Rental Housekeeping Part 2 - All About Laundry
Apr 22, 2019 • 31 min
Durk Johnson, Executive Director for the Vacation Rental Housekeeping professionals talks laundry!
43 - Mr. Clean - Durk Johnson challenges us on cleaning in Vacation Rentals
Apr 8, 2019 • 33 min
Durk Johnson, Executive Director for the Vacation Rental Housekeeping Professionals talks about the importance of cleaning standards
42 - Would You Do That To Your Mother?
Mar 25, 2019 • 40 min
Sarah and T talk about 4 major touch points with your guests
41 Onboarding Owners Properly!
Mar 11, 2019 • 43 min
Sarah and T explore the pitfalls of onboarding new owners into your rental program
40 - A chat with Simon Lehmann, global travel industry consultant
Feb 25, 2019 • 31 min
Find out the world wide state of the vacation rental industry from one of the leading experts in the world on this episode
39 - Netflix Famous. “Stay Here” co-host Peter Lorimer is interviewed by Sarah and T
Feb 11, 2019 • 42 min
Peter Lorimer of Netflix original series “Stay Here” is interviewed by Sarah and T
38 Listener’s Questions are Answered!
Jan 24, 2019 • 35 min
Sarah and T answer listener’s burning questions in this fast paced episode
37 - Reviewing 2018 and Predictions for 2019
Jan 7, 2019 • 35 min
Sarah and T revew 2018 and make bold predictions for 2019
36 - Steve Milo - The Watchdog of the Vacation Rental Industry
Dec 17, 2018 • 45 min
Steve Milo of VTrips discusses several hot topics in vacation rentals.
35 - Amy Hinote of VRM Intel Shares Industy Strengths and Weaknesses
Nov 26, 2018 • 32 min
VRM Intel chief talks about the state of the vacation rental industry with Sarah and T
34 - VRMA/VRHP International Conference Takeaways
Nov 8, 2018 • 43 min
VRMA/VRHP Conference takeaways with Sarah and T
33 John DiJulius - Delivering World Class Customer Service
Oct 10, 2018 • 39 min
John DiJulius talks to Sarah and Tim about deliving world class customer service in the vacation rental business
32 Talking Reservation Sales with Doug Kennedy
Sep 24, 2018 • 33 min
Doug Kennedy talks about success in vacation rental sales
31 The Refund Wars - Dealing with Guest Compensation Issues
Sep 8, 2018 • 47 min
Learn about how to effectively deal with guest satisfaction issues
30 Why be 1 of 600 when you can be with Toby? Tech vs. Touch in Vacation Rentals
Aug 17, 2018 • 32 min
Toby Babich of Breckenridge Resort Managers talks about making your buisness more personal
29 Oh Canada! Vacation Rental Challenges in Quebec
Jul 30, 2018 • 33 min
Tim and Sarah interview a the owners of Tavata Chalets in Quebec about the challenges of stating a new business
28 The Rapid Fire Episode
Jul 11, 2018 • 26 min
Tim and Sarah go through a series of rapid fire questions with each other to share more about themselves with the audience
27 Why are We Doing That? Looking at your Business and Getting Proactive - Claire Reiswerg
Jun 21, 2018 • 34 min
Claire Reiswerg of Sand N Sea Properties talks about being proactive in politics (what is GARM?), and asking why about everything in her company
26 To Sell or Not to Sell - An Interview with Miller Hawkins of Booe Realty
Jun 4, 2018 • 30 min
Miller Hawkins of Booe Realty talks about selling his business and the challenges of that process
25 No More HomeAway - A talk with Michelle Hodges of Meyer Vacation Rentals
May 21, 2018 • 34 min
Michelle Hodges of Meyer Vacation Rentals talks about going cold Turkey off of HomeAway
24 Delivering Quality in Vacation Rentals - A talk with Clark Twiddy
May 6, 2018 • 33 min
Clark Twiddy talks about delivering outstanding service and working in challenging environments
23 Talking Owner Acquisitions with Peter Reeburgh of Summit Cove Lodging
Apr 26, 2018 • 31 min
Peter Reeburgh is interviewed and reveals outstanding strategies on owner recruitment
22 Sea To Desert? An Interview with the owners of Book My Vacay
Apr 16, 2018 • 24 min
Find out the challenges of running a vacation rental in the heat and busyness of the 5th largest city in the United States
21 The Fiscal Four - The Budgeting Episode
Apr 6, 2018 • 33 min
How to create a budget you can live with in running your vacation rental company.
20 Squeezing 10% more Profit from your Company’s Income
Mar 22, 2018 • 34 min
How to squeeze 10% more profit from the income side of your business
19 Squeezing 10% More Profit by Watching Expenses
Mar 12, 2018 • 33 min
Finding 10% more profit in your company by watching your expenses more closely
18 Fueling the Engine that Runs Your Company - Reservations!
Feb 27, 2018 • 33 min
Discover 5 foundations of any successful reservations sales teams
17 The Blogging Episode!
Feb 17, 2018 • 28 min
Blogging is a great way to help your website rank higher, and create more buzz for your website!
16 Hiring Winners - Not Whiners. The Hiring Episode!
Feb 6, 2018 • 32 min
The Hiring Episode gives our listeners key takeaways on how to get the right people hired.
15 The Decor Episode! (Part 2)
Jan 29, 2018 • 31 min
Part 2 of the popular Decor episode.
14 The Decor Episode! (Part 1)
Jan 25, 2018 • 33 min
Decor of vacation rentals is an integral part of success of your property owners. This episode gives you many reasons why
13 The Mystery Shopper Episode - “She said whaaat?”
Jan 15, 2018 • 34 min
The pros and cons of using a mystery shopper to take a look under the hood at your vacation rental company!
The Crystal Ball Episode -2018 Predictions!
Dec 31, 2017 • 35 min
Predictions for 2018 from the professionals in the Vacation Rental Business
What Gets Measured - Gets Treasured. Vacation Rental Metrics
Dec 21, 2017 • 43 min
Taking a look at key metrics in your business to help maximize profits and productivity
Sold! How Not to be Left Out in the Cold. - Episode 10
Dec 10, 2017 • 35 min
Rental Property for Sale? Now What? Find out what to do from the experts.
How to Wow your guests - Episode 9
Nov 30, 2017 • 38 min
Four Strategies of How to Wow your guests to ensure they come back again and again.
10 Keys to Housekeeping aka The Uber Episode - Episode 8
Nov 13, 2017 • 27 min
10 key points to ensure your Housekeeping department doesn’t cause you problems.
Takeaways from the VRMA Conference - Episode 7
Nov 6, 2017 • 29 min
The best takeaways from VRMA. Come and get it!
Making Lemonade out of Lemons at VRMA - Episode 6
Oct 27, 2017 • 34 min
3 Interviews with top leaders in the Vacation Rental Management Industry
7 Ways to Ensure you Know What the Face of Your Company Looks Like
Oct 11, 2017 • 35 min
Train your Front Line Staff to ensure your Company Image is being presented as you hope!
11 Ways to Keep your Owners Happy - Episode 4
Oct 1, 2017 • 35 min
Without happy owners you don’t have a happy company. Learn how to have both on this episode
4 Strategies to OTA Independence - Episode 3
Sep 19, 2017 • 30 min
In this episode of Sea To Ski with Sarah and T our two professional vacation rental managers tackle one of the biggest in the industry - operator dependence on 3rd party On Line Travel Agencies (such as HomeAway, Air BnB, FlipKey, TripAdvisor and the…
Ten Reasons why Owners really Need You - Episode 2
Sep 13, 2017 • 29 min
In this episode of Sea to Ski with Sarah and T our two intrepid professional vacation rental managers explore 10 reasons why vacation rental owners really need the help of a professional. Join us on our journey to help pump you up as a vacation rental…