Nobody Told Me That! with Teresa Duncan

Nobody Told Me That! with Teresa Duncan
Stuff someone should have told you about!

How Do You Handle a Riot Near Your Office?
Oct 7 • 32 min
Today’s guest and my friend Dr. Brett Wells shares his story of not just one but two riots that affected his office. He’s learned a few lessons from the experience. I’m grateful that he agreed to share his story and those lessons. It may not be a riot but…
Onederful Is Trying to Simplify Benefits - Fingers Crossed!
Sep 23 • 46 min
Onederful Is Trying to Keep You From Calling Dental Carriers - Fingers Crossed! My insurance nerd flag was flying for this one! Karen Taylor of Onederful joins me to talk about the technology behind dental carrier information. If you’ve ever wondered what…
Fellow Insurance Nerd Colleen Huff is Back!
Sep 9 • 59 min
My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is paying and how to apply the payments) and how some plans are relaxing frequency limitations in light of COVID-19. Have you noticed that…
Talking Practice Sales and Acquisitions with Natasha Gillis
Aug 26 • 62 min
Ep 59 Often we don’t discover the legal side of practice sales until we’re in the thick of it. Join me for a very information-heavy episode that focuses on ownership, numbers and how patients react to practice transitions. Natasha walks us through why a…
Making Your Practice A Home For Your Team
Aug 12 • 72 min
Angela Davis Sullivan and I go way back in our consulting days. I’m excited that you’ll hear her solutions for handling employee personalities and the weird situations we find ourselves in as leaders. Her advice is just so solid and I hope it’s helpful!
Lois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your Practice
Jul 27 • 58 min
Popular guest Lois Banta is back! This time we talked about the many conversations we’ve had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices…
Ep 56 Developing Leadership While COVID-ing with Geri Gottlieb
Jul 2 • 55 min
This is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take…
Ep 55 Talking Progress Notes and Coding with Andre Shirdan
Jun 12 • 57 min
Andre Shirdan is a former Patterson trainer and the founder of the Eaglesoft Field Guide FB group. Even if you’re not an Eaglesoft office, this group discusses everything dental - you need to sign up for it! He is a ‘recovering front desk person’ and his…
Ep. 54 Hit & Run with Lois Banta: The Controversy Around Charging for PPE
May 31 • 11 min
I asked Lois to do a quick take about the controversial discussions surrounding PPE charges. She shares: - her verbal skills should you decide to charge a fee - why you need a system for inventory expense tracking - her thoughts on if PPE fees are…
Ep. 53: Rachel Wall Teaches Me About Periodontal Classifications and Claims
May 19 • 53 min
Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall is here to teach us how the new classifications will impact patient care. She goes over: - What is staging and grading? - How do systemic issues like…
Ep. 52 “Unexpected PIVOTS in Leadership with Ginny Hegarty, SPHR”
May 3 • 61 min
How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you…
Ep. 51 “Virtual Conversations and Management Truths”
Apr 16 • 55 min
Teams moving to a remote formation is a relatively new part of management. Kristine helps me understand how leaders have to really create and uphold the office’s cultural norms. Yes, it’s hard but it’s an essential responsibility for a manager. What kind…
Ep. 50 “Managing Your Practice through COVID-19 Times”
Apr 5 • 57 min
Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in malpractice cases. Talk about eye-opening! … Check out the podcast page for the full show notes.
Ep. 49 “Teresa Teaches Teledentistry to Kevin”
Mar 24 • 60 min
Teledentistry is all the rage right now. With COVID-19 keeping us from physically seeing patients, many dentists are now interested in how to make contact virtually. We pretended that Kevin was an attendee in one of my classes and my job was to teach him…
Ep. 48 “COVID-19 Time Warp and the Numbers Behind Dental Shows”
Mar 18 • 54 min
So much changed in just one week. Kevin and I discussed COVID-19 just a few days before states and federal governments got involved. We talked a little infection control but we really focused on the impact this will have on not only meetings but…
Ep. 47 “How to Terminate a Patient Relationship”
Mar 4 • 23 min
It sounds so ominous, right? Well, depending on the person it can be a huge relief or a big pain in the … you know what. This was a reader request (thank you!) and I responded by giving you some go-to-lines, guidelines and more…. Check out the podcast…
Ep. 46 “Rita Zamora Tells Us How To Get Found By and Stay Relevant To Your Patients”
Feb 13 • 48 min
Rita is one of the leaders in dental social media marketing. She’s always got an eye on the trends and why they matter. Do you know about the new Google My Business? I had just heard about it and here she is telling us how to make it happen in your…
Ep. 45 “Graceful but Firm Communications with Lois Banta”
Jan 22 • 49 min
Lois knows A/R, management and mentoring. And that’s just a tiny bit of her talent. Check out Speaking Consulting Network if you are looking to advance your dental career. This year SCN is in Loveland, CO June 12-14. I’ve attended many meetings over the…
Ep. 44 “Employees Who Steal: Who Are They and How They Eventually Get Caught”
Jan 12 • 50 min
Kevin returns to co-host this episode and we discuss the strangeness of embezzlers and their motivations. It was brought up by this article about an alleged embezzlement by an office manager in Utah. We also discuss one of the ‘queens of embezzlement’…
Ep. 43 “Dishing with Friends: Talking Payment Arrangements and Patient Trust”
Dec 17, 2019 • 47 min
Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit.
Ep. 42 “Announcement: 2020 Dental Coding Update Webinar”
Dec 11, 2019 • 2 min
The 2020 Coding Update Webinar is brought to you by NEA Powered by Vyne. Register today to grab your spot for the live and/or recorded webinar! **Find the link in show notes on the show page!** If you like this podcast feel free to vote for me on this…
Ep. 41 “Antitrust Suits Against Delta Dental: Let’s Break It Down”
Nov 21, 2019 • 80 min
Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an attachment for you to follow along. I dissect…
Ep. 40 “Potpourri Episode: Insurance FAQs”
Nov 7, 2019 • 37 min
Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many insurance issues. —— Teresa’s Website- (sign up for my newsletter!) Teresa’s Book -…
Ep. 39 “What is Smile Direct Club’s business model? It may not be what you think.” with Kevin Henry
Oct 17, 2019 • 49 min
I attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You’ve probably heard a lot about SDC as they have haters and lovers all over the net. Listen in as I recall the conversation and what it…
Ep. 38: “What’s the Fuss With Health History Forms?” with Dayna Johnson
Oct 3, 2019 • 58 min
After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications? Going paperless is…
Ep. 37: “Hero Talk” with Dr. Paul Etchison
Aug 21, 2019 • 48 min
Dr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss.
Ep. 36: “Insurance Geek Out” with Colleen Huff- Round 2
Aug 6, 2019 • 55 min
Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s compensation reimbursement. It’s one of my least favorite types of claim but she loves it – who knew?
Ep. 35: “Queen Bees and other employees we know and … love?’ with Kevin Henry
Jul 22, 2019 • 57 min
In this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional interactions no matter our personal…
Ep. 34 “Money In, Money Out” with Susan Gunn, CFE
Jun 11, 2019 • 58 min
My guest today is Susan Gunn, CFE. That’s short for Certified Fraud Examiner. Our talk today isn’t all about fraud though. We talk about money, receivables and why ethics is an issue today. Susan is a prolific author and sought-after speaker in the dental…
Ep. 33 “All Things Implants: Dental, Breast and Why It’s All Related” with Kevin Henry
May 29, 2019 • 58 min
All Things Implants: Dental, Breast and Why It’s All Related with Kevin Henry
Ep. 32 “When Two Insurance Geeks Get Together” with Colleen Huff, FAADOM
Mar 25, 2019 • 60 min
Colleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in this episode. Listen in as we talk about your office and insurance: how to do it correctly and pitfalls…
Ep. 31 “Rockstar Team Management” with Laura Hatch
Mar 4, 2019 • 62 min
Today’s podcast features an open exchange about team building, management and continued learning opportunities - enjoy! Links from Today’s Show Laura’s Book - Teresa’s Book - (use…
Ep. 30 “How Veterinary Teams are Different From Us; Also, Root Canal, 3-D Printing and Testing Patient’s Blood Glucose” with Kevin Henry
Feb 18, 2019 • 53 min
Today’s podcast is a fun conversation about animals, movies and of course dentistry. Kevin’s Website: Connect with Kevin on Social Media Twitter: @kgh23 Facebook: igniteda Podcast:
Ep. 29 “From Iceland to Homeland Dentistry” with Kevin Henry
Jan 25, 2019 • 54 min
Today’s podcast is a fun conversation about travel, history and of course dentistry. Links from Today’s Show Kevin’s Website: Connect with Kevin on Social Media Twitter: @kgh23 Facebook: igniteda Podcast:…
Ep. 28 “Nobody told me that dentists retire 6 years later than the average American” with Reese Harper, CFP
Dec 17, 2018 • 57 min
Commodity Dentistry…Let’s End the Trend Today’s podcast explores why retirement amongst dentists is growing more elusive. The average American retires at age 63 and the average dentist retires at age 69. The average American earns $56,5133 per year and…
Ep. 27 “So You Want To Start a Podcast?” with Kevin Henry
Nov 26, 2018 • 43 min
Today’s podcast is all about starting and creating Podcasts! Teresa welcomes back Kevin Henry to talk about where to start and what is needed to make your Podcast a real business.
Ep. 26 “Marketing, Industry Standards and Marijuana in Dentistry” with Courtney Roberts
Nov 12, 2018 • 49 min
Today’s podcast is all about out of the box marketing and staying on top of the latest knowledge and equipment in an area that has many offices to choose from. Courtney shares some inside secrets on how to get those referrals in a highly competitive…
Ep. 25 “You Can’t Coach Quit” with Lynne Leggett
Oct 29, 2018 • 48 min
Today’s podcast is all about leadership, mindset, and coaching! Teresa welcomes longtime friend and insurance-minded colleague Lynne Leggett to talk about office culture and “team mindset.” See the show notes for resource links.
Ep. 24 Software situations with Dayna Johnson of Novonee
Sep 23, 2018 • 51 min
This episode focuses on software and hardware issues faced by practices. Dayna talks about the most common software issues and why hardware choices are wrecking production across the country. Is paperless really, really possible? This episode is perfect…
Ep. 23 Schein Summit, Dealing with Patients and Best Buy/Amazon in healthcare
Sep 9, 2018 • 51 min
We cover a ton of material this episode: - Patient types - Employee types - Schein Summit and what technology is coming up - How Amazon/Pillpack and Best Buy/senior services could impact healthcare - Dealing with older parents - We do get a little goofy…
Ep. 22. Medical Pricing Conversations: What Can We Learn?
Jul 25, 2018 • 37 min
Kevin & Teresa talk about how Kevin’s hangnail turned into a medical plan exploration. Can the dental industry learn from how medical has handled insurance’s impact? Perhaps. The in-house savings plan and confusing carriers aren’t specific to dental. We…
Ep. 21 Spotting bullies in the workplace: dental edition
Jul 12, 2018 • 46 min
We dig in to this very emotional topic that impacts dentistry. If you haven’t had an issue - awesome. But more than likely you have or know someone who has. Share your stories with us via email as well: Article series on the podcast…
Ep. 20 Non covered services benefits eligibility
May 18, 2018 • 24 min
Have you wondered what to do if you’re in a state with a non-covered services law? Do you know your state’s status? (LINKS IN SHOW NOTES!) Teresa answers this question along with some tips on talking to your patient about fee differences. The next viewer…
Ep. 19. Check-in, Painful Office Stories and PANDA awareness (not the fluffy kind)
May 1, 2018 • 60 min
Kevin joins Teresa to see where we are with our 2018 goals. The conversation branches out to how you can improve your office life. Teresa shares one of her most painful memories of tough work times. Other topics: - How do you handle uncomfortable…
Ep. 18. Conversations: Andrea Greer talks systems, outsourcing, CAD/CAM and cancer
Feb 14, 2018 • 72 min
Andrea Greer is in studio for a candid talk on a range of topics. They cover family relationships in the office; why today’s manager has it tough; & ends with a talk on how breast cancer affected Andrea’s life. If cancer is a part of your life or a family…
Ep. 17. 2017 Wrap Up and 2018 Look Forward
Jan 6, 2018 • 71 min
Teresa and Kevin wrap up the old with discussion of courses, industry happenings and why change is hard - for everyone. Then we dive into predictions for 2018. Your workforce, your contracts and your patients are changing - how will you keep up? Go to…
Ep. 16. How to Have Your Dental Article Published
Dec 27, 2017 • 59 min
Our conversation focuses on publishing an article - even if you’ve never written before! Hear the inside scoop on how editors make their decisions. Even if you don’t want to write, find out why you see certain ads next to an article. After you listen, why…
Ep. 15. Amazon’s Move Into Dentistry: What It Means For You
Dec 10, 2017 • 55 min
Is Amazon coming for your dental supply business? Could it work? Teresa and Kevin talk about the surprising Amazon booth at Greater New York; the stock news that shook up dental stocks; and what it means for workflow in your office. The CVS/Aetna merger…
Ep 14. Writing, editing and publishing a dental book
Dec 1, 2017 • 57 min
Writing a book is hard work but it’s not impossible. Kevin & Teresa discuss what was involved in writing, editing and publishing their books. We’ll give you the cost, the effort and the pitfall of the process. They also go over the basics of marketing the…
Ep. 13 Feeling Financial Pressure? You’re Not Alone.
Nov 6, 2017 • 45 min
What pressures do dentists & practice owners face? Teresa talks about the factors that weigh on the dental mind. Emotional fatigue is a real issue for providers of family and employees. External & internal factors come at us fast and often are unexpected.…
Ep12: AADOM Conference wrap-up, Kevin’s book & Siroworld
Oct 21, 2017 • 57 min
Kevin and Teresa discuss AADOM’s exhibits, speakers & crowd demographics (incl Susan Gunn, Laura Hatch & other superstars). Teresa talks about the insurance panel she moderated. Conferences like Siroworld are changing the game but how was this year’s? Did…
Ep11: Texas Insurance Concerns - Show Report for SWDC
Oct 3, 2017 • 27 min
Are insurance problems really bigger in Texas? Everything is bigger there, isn’t it? Teresa gives a show report from the Southwest Dental Conference in Dallas, TX. What were the audience’s biggest pain points? Networks, crown buildups and periodontal…
Ep10: Dental Tradeshow Extravaganza!
Sep 4, 2017 • 65 min
Kevin returns from the California Dental Association show in San Francisco and provides a report. The show floor has some crazy dynamics. Good reps, bad reps, attendees who steal – we talk about all of that. Which shows should you attend? We go over our…
Ep9: Keeping It Fresh as A Speaker/‘Expert’ and What About These Self-Proclaimed Social Media Office Gurus?
Sep 4, 2017 • 46 min
We dive into a discussion about some of our favorite dental people who we see on the road. Shout out to Abe Kasbo and Steve Jeffrey! We move on to discussing if running one Facebook page makes you an expert. Teresa goes over what she thinks is the…
Ep8: Dentrix Business of Dentistry wrap-up and Teresa shows you the behind-the-scenes as a speaker
Sep 4, 2017 • 45 min
Go behind the scenes for her courses at Dentrix Business of Dentistry (BOD). Kevin shares his thoughts on Stanley Bergmann’s keynote address. The focus was on technology and the savings that result – both financial and lives. How important is course…
Ep7: Dental Apocalypse: are you ready! Just kidding – this one is about LinkedIn and being a power connecter
Sep 4, 2017 • 43 min
Apocalypse talk! What would you do if the big one hit? Or perhaps weed will curtail the inevitable? Don’t think about that – let’s talk LinkedIn instead! What are the No-Nos of networking? Why you shouldn’t wait to open a profile when you most need it.…
Ep6: Insurance Edition: Is your website ideally set up for patients?
Sep 3, 2017 • 28 min
Let’s take your website apart. How does it read to your patients? Do you acknowledge your participation? Does your copy match your participation? Are you friendly with financing? How soon can you get them in? Is there a chat/messaging? Can they schedule…
Ep5: Human resources, social media and what managers really look for
Sep 3, 2017 • 57 min
Human resources is exhausting. We go through interviews - what makes us consider/disqualify a candidate? What will Teresa immediately disqualify an applicant for? Social media profiles & how they factor into the hiring process is discussed. Not the…
Ep4: Masterminds, Insurance, Millennials and Marijuana
Sep 3, 2017 • 42 min
What kind of communities do you belong to and are they helpful? Is it time to look for your own tribe? We also go through the last few classes we’ve given on industry insiders and insurance - did we scare the crowd? Probably. The talks of contracts and…
Ep3: Cell phones, social media and artificial intelligence in dentistry
Sep 3, 2017 • 40 min
Teresa and Kevin discuss how cell phones and social media mess with the dental office flow. Human resources has become challenging because your team may not know the law and etiquette around it. Who handles the social media on your team? Doctors - you may…
Ep2: Clock punchers, attendee horror stories and why you need to get out of your office
Sep 3, 2017 • 40 min
Kevin Henry joins Teresa to talk about the inner workings of dental offices. They also talk about attendees in different classes and which ones have stuck out - even for bad reasons. Teresa’s dog Griffin makes an appearance - he’s OKAY! Also discussed are…
Ep1: Birth of a Podcast
Sep 2, 2017 • 5 min
The #1 phrase I hear is ‘nobody told me that’ - let’s tackle the problems that come with not being aware. Behind-the-scenes discussion of dental business will also be included. And of course, insurance will always be a topic on the podcast. Subscribe to…