Spapreneur Podcast

Spapreneur Podcast

www.spapreneur.com/episodes
We Help You Build Your Massage, Day Spa, Skin Care Business Beyond the Treatment Room.


Valentines Day Prep
Feb 12 • 41 min
Valentine's Day can be an amazing and profitable day for any Spapreneur - so long as you have a Valentine's Day plan. This week, we’ve been digging in the archives and pulled out one of our most popular episodes! On this episode Lynn and Ramona go through…
What is the ONE thing you want to learn to grow your business?
Feb 7 • 35 min
Tell us the one thing that you want to learn to help grow your membership and win free access to the Spapreneur Membership Community for one whole year!
Business Health Checks
Jan 29 • 36 min
Giving your business a health check is so important! Taking time to ensure you are on track to meet your goals, giving yourself space to generate new ideas and plan for the months ahead are going to ensure that your business continues to grow. In this…
Have You Set Your Goals?
Jan 22 • 37 min
Having something to work or focus on can help if you deal with anxiety, depression, or just make things a lot clearer, because you can count your wins, blessings, or just see how freaking badass you are.
Small Changes Big Results
Jan 15 • 34 min
Small changes you make in your business and personal life have the biggest impact. We know because we’ve done it and seen some amazing results. On this episode, we’re talking about the 10% goal when it comes to change and sharing some great examples of…
Make A Fresh Start In 2020
Jan 8 • 39 min
The New Year is perfect time for fresh starts. Maybe you had plans for last year, that for whatever reason, didn’t happen. Maybe it wasn’t the right time for you and your business or other things happened that took priority so you put ideas on the back…
Merry Christmas
Dec 24, 2019 • 8 min
Christmas is the perfect time to think about all the things that you are grateful for. It’s a time to celebrate the joys of being a Spa owner and the gifts that come from owning your own business. It’s also a time for Lynn and Ramona to share their…
Stop Making Mountains Out of Mole Hills
Dec 19, 2019 • 37 min
On this episode of the Spapreneur podcast, we’re talking about true catastrophes, how we deal with them and plans that you can put in place.
Surround Yourself With Your Ideal Clients
Dec 11, 2019 • 38 min
Ideal clients are not just those that walk through the door wanting treatments. As a business owner you need to make sure your whole team are also your ideal clients. From your therapists and front desk staff, through to your tech guy, you need to make…
Are You Focused On The Right Priorities?
Nov 22, 2019 • 34 min
The holidays are one of the busiest times of the year for spa owners. It's easy to get caught up completing small jobs and tasks which are not always the most important ones to get done. You need to make sure that you're focused on the right priorities…
Plan That Sh*t Out
Nov 13, 2019 • 30 min
We broke our ‘Don’t f*ck with the money rule! You read that right, we didn’t follow our own advice, and guess what, we’re paying for it now. On this episode of the Spapreneur podcast, we’re talking about some recent experiences where we went against our…
Dealing With Tragedy
Nov 6, 2019 • 31 min
After the recent passing of a close friend we wanted to share with you the importance of preparing for tragedies as well as our own advice on things that you need to plan and have in place for both your business and personal life. This is so important.
How To Take Control When Things Get Crazy
Oct 23, 2019 • 35 min
I’m sure you have had those days, weeks and sometimes even months when things are just a bit crazy. Whether it’s business, family commitments or just life in general, it’s easy to get overwhelmed with so much going on. Well, on this episode of the…
Decision Making As A Business Owner
Oct 16, 2019 • 35 min
Although we run a super successful business at DeStress, we still have to deal with the same situations and make difficult decisions just like every other spa owner. On this episode, we’re talking about a recent situation that had the potential to impact…
Small Change Makes Big Impact
Oct 2, 2019 • 36 min
On this episode, we’re talking about the small changes you can make that have the biggest impact on your business. We all have times when the motivation to work on your business and get stuff done isn’t there and you think that the only way to get that…
Savanna Bell Moore Talks Outsourcing
Sep 25, 2019 • 45 min
On this episode, we have another special guest on the show. The amazing Savanna Bell Moore from My Massage World talks with us about how outsourcing will make you a successful business owner. We get the thought of outsourcing can be a little scary, you…
Does Your Emergency Plan Cover Everything?
Sep 18, 2019 • 34 min
On this episode, we’re covering the importance of having an emergency plan in place for your spa business. We covered some of this in a previous episode of the podcast, however, when we recorded this one, it was during preparation for storm Dorian and we…
Think For A Moment Before Sharing Your Opinions
Sep 11, 2019 • 29 min
On this episode, as always, we’re giving you our honest opinions. We all have our own opinions and that’s OK. The problem comes when that opinion isn’t necessarily based on the true facts, or the way in which the opinions are dished out is just rude! We…
American Spa CBD Summit Run Down
Sep 4, 2019 • 48 min
On this episode, we’re giving you the low down on the CBD Sumit that took place in Denver. The summit brought together spa professionals, product manufacturers, and other health and wellness professionals to learn the best practices for implementing CBD…
Aromatherapy Classes With Ashley Dwyer
Aug 28, 2019 • 37 min
On this episode, we had our amazing paid community member, Ashley Dwyer join us along with Head of Strategic Partnerships at Simply Earth, Shilah Roethel. The pair talked about the great partnership that they’ve formed to create and develop a number of…
How Do You Deal With Overwhelm?
Aug 22, 2019 • 33 min
On this episode, we’re talking about overwhelm and more importantly, how to deal with it. Even if you think you have things together, life can become overwhelming sometimes, your life throws you curveballs. Although you can’t always stop these from coming…
Small Details Matter
Aug 14, 2019 • 33 min
On this episode, we’re talking about the details! We had a pretty bad experience at a local skate venue for the birthday of one of the tiny humans. It was dirty, the customer service was bad, there was a long list of things that we could have complained…
Stories From The DeStress Business Owners
Aug 7, 2019 • 35 min
As part of our celebrations for reaching our 100th episode, we’ve recorded some special segments of the Spapreneur podcast. In this episode, we have all four business owners of DeStress Express Massage Therapy together answering some of the many questions…
Massage Therapist Guest Experts
Jul 31, 2019 • 47 min
On this episode, Rachel and Jen, our amazing Massage Therapists at DeStress joined us to talk about their journey through the spa industry, their growth and spa education, as well as sharing some of their fun stories from their time working at DeStress.…
How to deal with an inappropriate situation
Jul 24, 2019 • 41 min
On this episode, we’re getting serious. There was an inappropriate situation at DeStress that left Lynn questioning her leadership and mentorship of her staff. Trust was broken and her business was put in jeopardy. Emotion can play a big part in how you…
How To Take A Break From Business And Not Feel Guilty
Jul 10, 2019 • 26 min
On this episode, we’re talking about why so many spa owners feel guilty when they take a break away from their business. It’s so important that you schedule time in your calendar to do other things than work on your business and not feel guilty about it…
When to Take Action on a Negative Review
Jul 3, 2019 • 42 min
On this episode, we’re sharing some of our most recent complaints and negative reviews, which ones we took seriously, and how we acted on them. All complaints should be taken seriously on first look, but not all of them require you to take action! Some…
Generate More Income with Retail
Jun 26, 2019 • 38 min
On this episode, we’re giving you the rules you need to follow to max out on retail sales. We know that your business is about selling services but having some extra income from selling retail can be a nice bonus for your spa. We’re covering everything…
How to Control Your Boundaries
Jun 19, 2019 • 37 min
On this episode, we’re talking about the boundaries that you should be setting yourself to take control of your business. You need to remove yourself from the energy suckers and negative things in your life, set clear boundaries and stay true to your core…
Great Ideas to Get Your Spa Summer Ready
Jun 12, 2019 • 40 min
On this episode, we’re adding some summer sparkle after being inspired by one of our Spapreneur Community members! Have you thought about changing things up to make your spa appealing to your clients in the warm summer months? How about offering cool…
Trade, Barter, Bull Sh*t.
Jun 5, 2019 • 34 min
On this episode, we’re talking about trading your services. How many times have you offered a massage to someone for something in return, rather than for the cash? Trading and bartering is a big thing in business. You have to weigh out the pros and cons…
Create An Emergency Plan For Your Spa
May 29, 2019 • 30 min
On this episode, we’re talking about an extreme uncontrollable event that happened near our Spa – it was like something off a TV drama! Thanks to the emergency plans we have in place we were able to manage the situation, inform all our staff and clients…
Do You Have The Right Business Mindset?
May 22, 2019 • 42 min
On today’s episode, we’re talking about why having the right mindset is key to helping your business grow. Whether you’re trying to run a business, grow personally or just survive your busy days, mindset plays a huge part. If you’re complaining that your…
You Can’t Know Everything In Your Business
May 15, 2019 • 40 min
On today’s episode, we’re talking about those times when you just can’t seem to say no! It can be so hard to admit that you don’t know how to do something, especially when it comes to your business. The problem with that is you’re probably having a…
Is Summer Your Season of Distraction?
May 8, 2019 • 27 min
On today’s episode, we’re talking about seasons of distraction. Time and time again I see so many spa owners using Summer as an excuse as to why they’re not busy in their business. Hear me loud and clear! There is no quiet time when it comes to managing…
What Do You DIY In Your Spa Business?
Apr 30, 2019 • 49 min
On today’s episode, we’re talking about some of the things you absolutely can DIY in your spa business, and knowing when it’s time to get in the professionals. How good would it be if you could outsource all the things that keep your business running and…
Know When it’s Time To Change Your Plan
Apr 24, 2019 • 57 min
On this episode, we’re carrying on our confidence theme. Ramona has had a crazy couple of weeks with all sorts of things happening in her business and personal life. So much so, she’s had to take a step back and evaluate her situation, figure out where…
How to Fill Your Business With Confidence
Apr 17, 2019 • 47 min
On today’s episode, we’re talking business confidence! When you have a boost of personal confidence it’s great and you need to take full advantage of it! You need to make sure you carry this through to your spa business. You need to use this amazing…
The Steps for Building Personal Confidence
Apr 10, 2019 • 36 min
On today’s episode, we’re continuing April’s theme on building confidence. Time and time again we see so many spa owners not making business decisions or not doing the things that they need to do to make their goals happen. Why? Because they don’t have…
Promote Your Male Massage Therapists
Mar 20, 2019 • 31 min
On today’s episode, we’re talking about how to promote and encourage male practitioners within your business. So many spa owners are nervous when it comes to employing male massage therapists, or feel that they should only work on male clients. Well, we…
Remove Time Wasters From Your Business
Mar 13, 2019 • 42 min
On today’s episode, we’re talking about time wasting when it comes to your business. Do you often feel like everything is on you, you’re turning your wheels but don’t seem to be moving your business forward? I can guarantee that a lot of things you are…
Know Your Numbers
Mar 6, 2019 • 38 min
On today’s episode, we’re talking about knowing your numbers and why they are so important for you to understand and know as a business number. After someone asked a question in the Spapreneur Free Facebook Group about numbers Lynn and Ramona thought they…
When Plans Fall Apart
Feb 27, 2019 • 30 min
On today’s episode Ramona and Lynn breakdown the day that fell apart and how to gather your stuff together. When you have a plan but it falls apart how do you put the pieces back together to get refocused? Understanding how to choose to rise or react to…
How to Promote VIP Programs
Feb 20, 2019 • 37 min
On today’s episode, we’re talking about how to build and promote VIP programs. While we don’t have a VIP program for our clients we think they are a very good idea. But some people don’t want to advertise their VIP program because they don’t want to make…
How to Keep Team Members
Feb 13, 2019 • 36 min
On today’s episode, Lynn and Ramona break down how they have kept their DeStress Express team over the years. They don’t have a lot of turnover in staff which is rare for day spas so how do Ramona and Lynn keep their staff? If you’re having problems…
The Steps to Bounce Back
Feb 6, 2019 • 46 min
On this week’s episode, the Spapreneurs are back after being exiled from Apple Podcasts! This is the first recording after our break and we have a ton to talk about! As a business owner, you have to be able to bounce back when life gets in the way. Topics…
Setting Better Goals for Your Business
Jan 30, 2019 • 38 min
On today’s podcast, we’re talking about goals. How to create them, how to follow up on them and when you need to make a U-turn. It’s not too late to set goals for 2019 because you can create new goals anytime you want. This episode is brought to you by…
How to Use Video Marketing With Animoto’s Jason Hsiao
Jan 23, 2019 • 44 min
Video marketing is everywhere and when the Spapreneur’s favorite video-making platform Animoto wanted to come on the podcast, well let’s just say Ramona fangirled a bit. Here’s the reason why – Animoto is the EASIEST tool for making super cute videos and…
How to Make the Best Schedule with Acuity Scheduling’s Gavin Zuchlinski
Jan 16, 2019 • 40 min
Did you know that Acuity Schedule was created by a son trying to help his massage therapist mom? Well, it’s true and we get the full story on today’s podcast! Gavin Zuchlinski is the founder of Acuity Scheduling, the slickest way for businesses to…
Cyber Security for Massage Therapists and Aestheticians
Jan 1, 2019 • 62 min
On today’s episode, we’re speaking with Dan Banker cybersecurity expert and husband of the fantastic Chicago Beth. He can explain very technical issues without mansplaining but still dumbing it down enough for us to learn who we need to protect ourselves…
Spapreneur Live 2018 Recap!
Dec 5, 2018 • 50 min
On this episode, we are talking all about Spapreneur Live! It was so much fun and powerful for our live attendees. From the speakers to the swag bags, to the amazing food it was a powerful experience that the Spapreneurs want you to experience in a small…
Does multi-level marketing work for you?
Nov 28, 2018 • 30 min
On today’s episode, we’re talking about shopping and retail. Too many of you are turning to multi-level marketing companies to provide retail items for your business. Real business owners choose great wholesale products that will delight their clients. If…
What is it really like to work with the Spapreneurs?
Nov 21, 2018 • 47 min
On today’s podcast, we have a special co-host again because Sessy is in France! Ly’ric Barnes our actual Spa Director from DeStress Express is on the show today. He’s a Spapreneur favorite for a reason, he’s the one who is responsible for keeping the…
What Money Blocks Are Holding You Back?
Nov 14, 2018 • 54 min
On today’s episode, we welcome our first guest EVER! Rebecca Brumfield from Badass Bodyworkers is Ramona’s co-host today and she brings the heat! Rebecca is amazing when it comes to marketing ideas and kick the butts of massage therapists who need some…
Should you offer discounts?
Nov 7, 2018 • 29 min
On today’s episode of the Spapreneur Podcast Ramona and Lynn are talking about offering discounts to special interest groups. We love all our servicemen, teachers (Ramona is married to one), and other first responders, but if you offer it to them then…
Are paid ads good for your business?
Oct 31, 2018 • 35 min
On today’s episode, we’re talking about a question directly from our Spapreneur Podcast Fans Community on Facebook. This time of year we start getting rolling towards the holiday season and a lot of you are thinking about using ads as part of your plan.…
When You Outgrow Your Mentors
Oct 24, 2018 • 37 min
On today’s episode, we talk about what happens when you outgrow your mentors or they actually cause new problems within your business? Lynn is dealing with a situation in her own business that will hopefully help you as you’re growing your own team. You…
How to balance the love of your business and your love life
Oct 17, 2018 • 33 min
On today’s episode, we’re talking about relationships and your business. You are the monarch of your business but your spouse might need to have a say in your business. How do you manage your marriage while trying to grow a business? More importantly, how…
The right language will get your clients back
Oct 10, 2018 • 34 min
On today’s episode, we’re talking about the language we use in our business. You can’t be wishy-washy when it comes to wanting something from clients. You don’t want to sell to your clients, but your clients have needs. When you have the knowledge to…
How do you deal with change in your business?
Oct 3, 2018 • 39 min
On this episode, we’re talking about making changes in your business. There are times when you need to set back, but there are times where you need a clear forward direction. Change can sometimes be uncomfortable but if you don’t adapt your business will…
Dealing With Imposter Syndrome
Sep 26, 2018 • 38 min
On this episode, we talk about how to overcome and deal with imposter syndrome. Imposter syndrome is a real thing in business – but it often takes too long to recognize that you’re not an imposter but a real deal business owner. Claiming the area as an…
How to Create Packages and Menus for your Massage and Aesthetican Business
Sep 19, 2018 • 29 min
On today’s episode, we’re going over how to put together a spa menu. For some reason, this is one of the TOP questions in the spa Facebook groups, but putting together packages and spa menus that are client friendly are critical for increasing sales for…
Getting Involved for Your Business
Sep 12, 2018 • 35 min
On today’s episode, Sessy and Ramona are renewed and ready for a hot topic – politics. You wouldn’t think that politics would matter in our profession but it does if you’re a small business owner. Rules and regulations from local and state governments…
It’s Time to Prep for the Holiday Season
Sep 5, 2018 • 23 min
On today’s podcast, we’re talking about the big thing that’s coming up – Holiday Season. Gift certificates and money, oh my! Now is the time to get ready to prep for the busiest season for getting money. Don’t wait. Planning now will save you time and…
How to get that focus back on your business
Aug 29, 2018 • 25 min
On this episode, we talk about getting refocused back into your business. Sometimes after summer or distractions of life, you need to re-sharpen the brain and get laser focus on the business. When you get a little bit lost how do you get back on the path…
It’s Time to Come up with Fall Marketing Ideas
Aug 15, 2018 • 32 min
On this episode, it’s almost pumpkin spice season! Seriously what are you going to do to get ready for Fall Marketing! This is a great time to look at new modalities, new skin care products and treatments to add. What are you going to serve to clients?…
What They Should Really Teach in Spa School
Aug 8, 2018 • 31 min
On this episode, it’s back to school time for many of the tiny humans in your life, but many people are starting massage or skin care school which is amazing. But, why aren’t certain subjects not covered that are needed for a successful business? Today…
Dealing with Death and Clients
Aug 1, 2018 • 23 min
On this week’s episode, we cover a very personal situation with clients, when a client faces death. When you’re in this business long enough you will deal with clients facing death themselves or within their circle. How you can support the client and the…
How to find balance when owning your business
Jul 25, 2018 • 29 min
On today’s episode, we talking about how to do balance work and real life. Sometimes it feels like a seesaw when it comes to trying to be successful in business and in life. What do you need to do to find rest in both? You can’t be 100% focus on your…
How to Fire a Client
Jul 18, 2018 • 26 min
On this episode of the podcast we’re talking about a hot topic directly from our Spapreneur Community – how to fire a client! It all depends on the situation really. Sometimes it means you have to have a difficult discussion. Having the skills to handle…
How to Motivate Team Members
Jul 11, 2018 • 32 min
On today’s episode of the Spapreneur Podcast, we talk about motivating employees and independent contractors in your business. Sometimes you have to accept the fact the people you partner within your business will not do it exactly the way you will.…
Question and Answer Time from the Spapreneurs
Jun 27, 2018 • 59 min
On today’s episode, we’re at 50 episodes! Episode 050 is all about you, questions directly from you about how we run our business as a family without drama (spoiler alert oh there was so much drama) to Lynn’s favorite wine. This episode is all about who…
How to Deal with Competition in Your Business
Jun 20, 2018 • 43 min
On today’s episode, we’re talking about competitors. They are a pest and so annoying, but what do you do about them. How can you ignore them? It might be the greatest form of flattery to have imitation but we call shenanigans. When people copy your stuff…
How to Handle Clients When They Lose Their Minds
Jun 13, 2018 • 34 min
On today’s episode, we’re dealing with crazy clients. You know them, the ones that are high maintenance clients that you dread coming in. Find out ways to take control these clients or send them to the door. How to avoid unreasonable accommodations and…
How to Find Time to Work on Your Business
Jun 6, 2018 • 27 min
On this episode, we talk about finding the time and the energy to handle your business when things get out of control? It’s going to happen, no matter how much you prep and plan there will be days when everything just fails. As a business owner, you’re…
Are You an Employee in Your Business?
May 30, 2018 • 28 min
On today’s episode, we talk about the choice to be a business owner or an employee in your business? The mindset shift that needs to happen to take ownership of your business, so you make decisions like a business owner and not an employee. Once you make…
The Real Price of Enforcing Your No Show Policy
May 23, 2018 • 34 min
On today’s episode, we talk about the real cost of enforcing your no-show policy. Yes, you should have a no-show policy that isn’t the problem but sometimes for special clients, your super regulars are it worth it to charge for the one time they miss?…
How to Respond to a Negative Review
May 16, 2018 • 33 min
On today’s episode, we use a real example of a negative review that we really didn’t earn. How you respond and build your online reputation can mean the difference between more clients or empty books. What are the things we need to take responsibility for…
What To Do When Business is Slow
May 9, 2018 • 31 min
On today’s episode, we talk about the peaks and valleys of running a business. Spring has sprung which means clients are spending more time outdoors and less time in your business. Keeping calm and use this season to your advantage. Don’t be afraid of…
How to Delegate to Grow
May 2, 2018 • 40 min
On today’s show, we talk about how do you ask for help and when. At the beginning of your career you probably have to do everything, but eventually, you’re going to need some help. Your time is more valuable than you think so learning how to delegate can…
The Subtle Ways Clients Take Control
Apr 18, 2018 • 34 min
*** We recorded an episode 40 but somehow in the technology it got lost. So you’re not going crazy, it’s really not there. Enjoy this week’s episode*** On today’s episode, we talk about how some clients control the room in ways outside of sexual abuse.…
How to Take Control of Your Treatment Room
Apr 11, 2018 • 33 min
On this episode, we might actually offend you but Lynn gets real about appropriate client behavior and what is your limit. In this #metoo world sometimes it appears that a client is misbehaving but is he? While we want you to always have personal…
There Are No Good Spa Workers Anymore (NOT!)
Apr 4, 2018 • 27 min
On today’s episode, we talk about what you’re doing to attract and retain great spa employees and independent contractors. Sometimes the energy you put out is attracting the wrong person to join your team. This podcast we talk about how to deal with…
The Differences in Independent Contractors and Employees in Day Spas
Mar 29, 2018 • 29 min
On today’s podcast, we feed the therapists soup and talk about the difference between independent contractors and employees. The differences are very clear and not because you have brand standards but the independent contractor can have opinions too. Both…
Don’t Let Technology Get In The Way of Client Care
Mar 7, 2018 • 28 min
Today we’re talking about making sure your technology to help clients actually helps your clients. Client care is everything for the foundation of your business, don’t let the tech get in the way. We take a lesson from a real-life experience and put it…
How to Help a New Spa Professional When They Join Your Business
Feb 28, 2018 • 41 min
On today’s episode, we’re finally somewhat recovered from Valentine’s Day but Sessy has one more adventure with dryers. But, the real bulk of the episode is inspired by our Facebook Group member Chelsea. Chelsea wanted to know how to help a brand new…
How to Roll with the Punches for Your Day Spa
Feb 22, 2018 • 33 min
On this episode, it’s full of helpful tips like stop worrying about matching your stuff and have a plan for overcoming what we go through in this episode. We’ve survived Valentine’s Day – and rolled with the punches. You can too! Between therapists not…
Communication is your best business building tool
Feb 14, 2018 • 41 min
On today’s episode, we celebrate communication in your business. In everything, you do in life, communication matters. Being clear, concise in running your own business is one of the most important things about your business. Expanding your business means…
How to Convert Once a Year Clients into Regular Clients
Feb 8, 2018 • 22 min
We got the date wrong – it’s the week before – it’s going to be okay, we’re really good at helping spa workers get more clients, not checking dates. On today’s episode, we learn about eating shorts when you can’t find the right decor for your spa.…
When Your Business Costs You Personal Relationships
Feb 1, 2018 • 32 min
On today’s episode, we talk about to avoid the case of the f*ck its that sometimes happens with owning a business. Trust us, no matter how successful you’ll face with the f*uck its, so get some perspective. Self-care is so important for the Spapreneur…
Make Your Clients Look Like Valentines Day Heroes
Jan 24, 2018 • 41 min
We’re repurposing our fabulous Valentine’s Day episode from last year – because it’s just that good! It’s fun to hear things like Sessy complaining about her butt – she’s better now because she’s been working out for a full year! Remember for Valentine’s…
Getting Back to Basics
Jan 17, 2018 • 32 min
On this week’s episode We handle our question of the week, Sessy talks about changes she wants to make in her life and business. It starts with looking her own roadmap and be honest about the need for the new roadmap. We’re writing a managerial procedures…
The Six Pillars to Spa Success
Dec 20, 2017 • 44 min
On this episode, we talk about the six things all spa professionals need to succeed. 2018 is just days away and we want y’all ready to go! We want you to build your business beyond the treatment room and this episode will help! The Six Pillars of a…
How to plan for your best 2018
Dec 14, 2017 • 45 min
On today’s episode, we talk about planning for 2018! It’s not too late to start planning for the BEST year ever! We’ve got a roadmap and why writing everything down makes it totally real! What new thing are you going to do to make your business jump start…
What To Do To Make This the BEST Holiday Season
Dec 6, 2017 • 36 min
On today’s episode, we’re talking about the Holiday season. Ramona’s back from the UK, we both survived Thanksgiving and we’re ready for the Holidays – or are we. We discuss the Massage Envy controversy and how it affects our business, and how successful…
How to Handle Inappropriate Clients
Nov 15, 2017 • 38 min
On today’s Spapreneur podcast we’re talking about a hot topic – sexual harassment. There is no industry that doesn’t deal with sexual harassment – but it seems in spa-land we have a different relationship with harassment. We talk about what to do when…
How to Host a Spa Open House
Nov 8, 2017 • 28 min
On today’s episode, we’re talking about open houses! Remember the purpose of the open house is to show off your business to clients and to bring in their friends. What we talk about Themes for open houses Do you have mini services or not? Purpose of the…
Spa Horror Stories | A Halloween Special Episode
Oct 31, 2017 • 35 min
Happy Halloween Spapreneurs! We’re sharing some of our ‘horror’ stories with spooky additions thanks to John Bukenas from Audio Editing Solutions. If you have a Spa Horror Story to share let us know [email protected] Things We Talk About The Ghost in…
How to Get More Testimonials
Oct 25, 2017 • 38 min
One of the best ways to build new business is to get testimonials, but so many of you can’t seem to figure out the formula to get more and consistent testimonials. We have the system and we’re sharing it with you today. Sadly the review that we talk about…
How to Raise Your Rates
Oct 18, 2017 • 31 min
Today we’re talking about raising your rates. Pricing yourself correctly is an art, but one that you can hone. What We Talked About: Should you open your own place right away How to look at competitors Why money needs to be the first rule When you know…
Myths About Working in Spas
Oct 10, 2017 • 41 min
Lynn is still not willing to say absolutely. We’re myth busting in this episode. Seriously we are breaking down the myths that are holding you back from success! On today’s podcast: Lynn is sharing decorating ideas Myth of the “Spa Professional” Myth you…
Cheap Marketing Ideas That Work
Oct 4, 2017 • 36 min
No fear in this industry – here are some of the things that got us started. You must try everything to get your business going and some things might freak you out. Those are the things that are likely to be the most successful. Things We Talked About in…
Absolutely This is the Time of Year to Plan
Sep 27, 2017 • 35 min
This episode is brought to you by We’re back! Summer is over and your favorite Spapreneurs are back on the air! We’re talking about getting your last quarter of the year ready to go Fall through Valentine’s Day 2018! In this episode we go over some key…
How to Be Accessible to Your Clients and Staff
Jun 28, 2017 • 22 min
On today’s show, we talk about how to be approachable in the spa business. This industry more than any other you really have to be available emotionally for clients. Accessibility is so important for growing your business. We are trusted with our clients…
How to Set the Customer Service Tone at Your Day Spa
Jun 21, 2017 • 23 min
On Today’s Episode: Ramona and Lynn talk about customer service today! Lynn has a brand new customer service crush with her Frontier Rep. It doesn’t matter if you a huge spa or single person, customer service matters – a lot! You as the business owner…
How we sold $25,000 worth of massages in four days using Email
Jun 14, 2017 • 20 min
On today’s Spapreneur podcast: Lynn celebrated her birthday and decided to eat birthday cake while recording this episode. How we’re becoming a “grown up” with a new website and app for our clients. So we needed to raise money - and boy did we! Topics…
Making Your Spa a Place Where People Want To Work
Jun 7, 2017 • 19 min
On today’s show: How to listen to your staff members so you can create an environment that serves the clients and the therapists well. Take the time to listen to your staff when they have concerns and questions about your business. Topics: Not everyone…
Mo Front Desk Mo Drama
May 31, 2017 • 24 min
On Today’s Show: More adventures in front desk land – because sometimes we don’t get it right. You don’t understand multitasking until you’ve run our front desk – which is why we put a lot of value on who we hire for the position and who we don’t. Listen…
Ask the Spapreneurs: Do Best of Contests Matter?
May 26, 2017 • 4 min
On this week’s Ask the Spapreneurs a Facebook group member asks the question – do best of contests really matter? Ramona gives the low down in this quick Ask the Spapreneurs episode. Want to ask the Spapreneurs a question? Join our free Facebook…
Don’t Pick a Stupid Spa Name
May 24, 2017 • 16 min
On today’s show: The name you choose for your business matters – a lot. It’s often the first impression of your business. Don’t set yourself up for questions you don’t want to answer. Topics Why competitors don’t matter The competitor down the road is…
Pick Up a Phone and Call Your Clients
May 17, 2017 • 21 min
On today’s episode: Technology has helped us grow our business, but there is a limit to it. How you respond using technology matters – because often we can’t put emotion into an email or text response – so how do you handle that in what is a very personal…
Work Your Front Desk!
May 11, 2017 • 22 min
On today’s episode, we’re talking about the front desk! When you have a great front desk it frees you up to do other things. Topics We Cover: Don’t be afraid to relinquish control is a freeing experience if you do it right What happens when Lynn has to…
Managing Client Expectations
Mar 16, 2017 • 20 min
The Spapreneurs are back and have lots of great stories and tips for managing client expectations! Topics: Where Lynn and Ramona went during February What happens when clients expect one thing, and you deliver something else What your website is showing…
Creating a Fun Atmosphere for Your Spa Staff
Mar 2, 2017 • 15 min
If you had the February like we did then you need to figure out ways to make your staff feel as pampered as your spa guests. We give you some great ideas how to invest in your people because when everyone is happy the clients can feel it. And it keeps…
1 Client Retention Hack Spas Can’t Skip
Feb 2, 2017 • 20 min
On today’s show, Lynn and Ramona talk all about building client retention with one simple hack – giving the client a reason to return. Giving a client a reason to return is crucial to the building of your business. Too often we see Spapreneurs saying they…
Delegation is a Business Owner’s Best Friend
Jan 19, 2017 • 29 min
We’re talking about control issues and the importance of delegation as you grow your business. Y’all have been asking about how to build your staff, but you have problems letting things go. Or you’re worried that if you hire someone, they won’t do it just…
Valentine’s Day Prep Plan
Jan 11, 2017 • 39 min
Valentine’s Day can be an amazing and profitable day for any Spapreneur - so long as you have a Valentine’s Day plan. On this episode Lynn and Ramona go through all the things that they personally do to ensure they are ready for all the love and hearts.…
How Do You Control the Treatment Room
Jan 4, 2017 • 32 min
Who controls the treatment room you or the client? That is the question Lynn and Ramona discuss on this episode of Spapreneur Podcast. From everything from the temperature to music, the client has a lot of say in their spa appointment. But do you have the…
Why Every Spapreneur Needs a Business Plan
Nov 28, 2016 • 17 min
You got to have a business plan for your spa to succeed. If you don’t have a plan, you need to close your doors or go work for one of those corporate spas. This is the topic for today’s Spapreneur Podcast. Driving factor for many individuals to become…
Meet the hosts of the Spapreneur Podcast | Spapreneur 001
Sep 28, 2016 • 22 min
Summary of the Episode Lynn was in sales for ten years and a top sales person but stressed to the max and for two years she wanted to get out of sales. Then she hurt her back and sought out massage therapy, and she decided to go to massage school. While…