American Banker Podcast

American Banker Podcast
Thoughtful discussions about current topics, moderated by American Banker editors.

How Ida Liu is bringing billionaires to Citi’s private bank
Oct 12 • 22 min
The unit as of September had 20% more clients than a year earlier. , who is head of North America for Citi Private Bank, explains the changes she’s made to help her group attract and serve millennials, Gen Z, Asian Americans and families.
One lender’s ideas on how to save small business
Sep 28 • 19 min
Kabbage co-founder , whose company is being sold to American Express, discusses government and financial-sector lifelines she says could help businesses that have been hit hardest by the pandemic.
The mistakes banks make that open the door to fraud
Sep 14 • 22 min
Fraud of all kinds has been spiking during the pandemic. , head of payments, Javelin Strategy & Research, says there are many steps banks could be taking to detect and deter it.
What’s a blockchain bank? A Wall Street veteran building one explains.
Aug 31 • 19 min
, a former Morgan Stanley and Credit Suisse managing director, is starting a special-purpose depository institution that will provide payment and custody services to institutional investors and corporate treasurers.
How we can bridge the digital divide
Aug 20 • 13 min
talks with Chip Barnett about “digital inequality” and the financing mechanisms available to investors to help close this “have and have not” gap in a post-pandemic world. (14 minutes)
‘We’re all the same size rectangle on the Zoom screen’
Aug 17 • 15 min
Vanessa Colella, innovation chief at Citi, She also touches on the types of technology Citi has been incubating, the startups it’s investing in and her efforts at fostering a culture of generosity.
How one fintech’s pandemic playbook has made it stronger
Aug 3 • 24 min
How is this fintech managing to improve as others struggle? Christine Pierson, president and CEO of the national specialty finance firm Tresl, explains how it has been able to turn challenges into opportunities.
How KeyBank uses fintech partnerships to stay nimble
Jul 20 • 28 min
Jamie Warder, head of digital banking at KeyBank, says alliances with companies like HelloWallet have helped him and his team adapt to changing conditions during the coronavirus crisis.
Leaders preview: From now to next
Jul 6 • 16 min
A sneak peek of a new podcast launching on American Banker in our Leaders forum. Arizent CEO Gemma Postlethwaite talks about lessons in leadership with Michal Katz, Head of Investment and Corporate Banking in the Americas at Mizuho.
A glimpse at the role of the bank branch after the pandemic
Jun 29 • 21 min
Wei Ke, partner at Simon-Kucher & Partners, shares research and analysis from a recent consumer survey on branch versus digital banking behaviors after the coronavirus lockdowns are over.
A call to government to give homeowners, renters more help
Jun 23 • 26 min
Rather than funnel mortgage and rent payments through consumers, the federal government should instead deal directly with landlords, utilities and banks, suggests Howard Newman, managing partner of Pine Brook Partners.
How Patrick Sells is driving culture change at Quontic Bank
Jun 16 • 14 min
Sells, American Banker’s Digital Banker of the Year, explains how he encouraged his team to take risks on projects like a three-minute account opening process and a system that analyzes core data in real time to help set deposit prices.
‘More credit to more people’: OCC’s Brooks on tackling inequality
Jun 8 • 28 min
The acting Comptroller of the Currency weighs in on social unrest, the reformed Community Reinvestment Act, fintech charters and how he believes technology can make finance more inclusive.
‘The U.S. needs to take digital currency seriously’: Dave Birch
Jun 1 • 29 min
Competition over virtual currency could alter politics and global power structures, potentially to the detriment of the U.S., the author of “The Currency Cold War” argues.
‘Money anxiety is not a disorder’: Destigmatizing financial unease
May 25 • 23 min
Dan Geller, behavioral economist and developer of the Money Anxiety Index, describes how the gauge has spiked and what banks can do about it.
The fintechs that are pitching in on coronavirus relief
May 18 • 23 min
Tilman Ehrbeck, managing partner at Flourish Ventures, a mission-driven venture capital firm that spun out of the Omidyar Network last year, explains how startups like Summer, Propel, Steady and Cushion are helping people cope with debt and cash flow…
How banks can fight scammers exploiting the coronavirus
May 11 • 16 min
Fraudsters are attempting to intercept stimulus checks, set up bogus charities and defraud applicants for unemployment benefits. Mike Litt, consumer campaign director of U.S. Public Interest Research Group, discusses what can be done to stop them.
Lonely, less productive: How employees really feel about working remotely
May 4 • 19 min
Kyum Kim, co-founder of online professional network Blind, describes the impact of the coronavirus pandemic’s enforced quarantine on people who work in financial services.
‘I’m fed up with people saying banks are stupid’
Apr 27 • 18 min
Chris Skinner, the author of “Doing Digital,” defends banks’ response to the coronavirus crisis and discusses why he thinks the tech giants won’t be able to take market share away from traditional financial institutions.
Behind Wells Fargo’s effort to demystify data sharing
Apr 20 • 17 min
Ben Soccorsy, head of digital payments in Wells Fargo’s virtual channels group, explains how the bank’s 15 data-sharing agreements with fintechs and aggregators and tools like Control Tower give customers visibility into and control over their…
‘Nobody should have their credit scores dinged during this emergency’
Apr 13 • 19 min
Sherrod Brown, the top Democrat on the Senate Banking Committee, explains why consumer protection is so important as the coronavirus pandemic ravages the economy.
From the trenches: How one bank’s digital chief is guiding virus response
Apr 7 • 22 min
Simmons Bank in Arkansas, like many banks dealing with the coronavirus outbreak, has seen traffic soar on its digital channels as branches close. A look at what Alex Carriles is doing to navigate the crisis.
Banks’ culture under scrutiny, even during coronavirus outbreak
Mar 30 • 19 min
Grainne McNamara, financial services principal at Ernst & Young, explains that bank regulators have already been examining banks’ cultures, and that’s likely to continue. But banks can still fix culture problems during a pandemic.
What five years of AI have taught Ally Bank
Mar 24 • 16 min
Anand Talwar, deposits and consumer strategy executive at Ally Bank, and Jody Bhagat, president of the Americas for Personetics, explain how their technology collaboration has evolved from a virtual assistant to customized, real-time “insights” for…
Challenger bank sees app integration as boon for small businesses
Mar 16 • 11 min
NorthOne founder and CEO Eytan Bensoussan explains how unlocking bank data will help entrepreneurs in the future.
Why Citizens Bank got into POS lending
Mar 9 • 27 min
Brendan Coughlin, head of consumer banking, explains how Citizens established its relationships with Apple and Microsoft for point of sale financing and how they’ve evolved.
How ‘old school personal banking’ helped turn Optus Bank around
Mar 2 • 29 min
From 2010 to 2018 the South Carolina bank was on the FDIC’s problem bank list, but in the last two years it has been profitable. Dominik Mjartan, the bank’s president and CEO, explains how technology upgrades and relationship building helped it get…
Is the U.S. payment system fair?
Feb 24 • 23 min
Aaron Klein, a fellow at the Brookings Institution, argues that the setup works well for those with money, but is very expensive for those on the lower end of the spectrum.
‘We want to take the time to get it right’ — Fed’s Montgomery on FedNow
Feb 12 • 24 min
Ken Montgomery, who is heading up the Federal Reserve’s faster payments network, says the agency is taking an incremental approach to launching the service.
Inside BBVA’s banking-as-a-service strategy
Feb 10 • 21 min
The bank is working with fintechs like Digit, Simple and Catch to provide new financial products to people with limited access to banking, says Susan French, head of products in the open platform division.
How robo-adviser Wealthfront is becoming more like a bank
Feb 3 • 16 min
Andy Rachleff, the fintech’s CEO, discusses the digital bank it’s developing and the concept of “self-driving money.”
BNY Mellon’s early adoption of real-time payments paying dividends
Jan 27 • 23 min
The custody bank was one of the first users of The Clearing House’s Real Time Payments network. Andrew Haskell, who oversees the bank’s program, explains how faster payments are helping the bank and its clients.
‘Getting out of the boys’ ecochamber’: Male allies in banking
Jan 20 • 18 min
Doug Nielson at U.S. Bank and Jane Barratt at MX explain how men can be more supportive of their female colleagues.
How does a challenger bank earn customers’ trust? Digit CEO explains
Jan 13 • 20 min
“To wake up one day and assume everyone in America is going to be above average at math and above average rational is crazy,” says Ethan Bloch, whose app is designed to help people achieve financial health.
What embracing agile methods has done for U.S. Bank
Jan 6 • 26 min
Werner Loots, the bank’s first head of transformation, is helping the bank redesign how work is done, then streamlining and digitizing as much as possible.
What will bank jobs look like in the future? OceanFirst has an idea
Dec 16, 2019 • 25 min
Chris Maher, CEO of OceanFirst Financial, shares how employees’ roles have already changed and his bank’s efforts to help them navigate AI and other emerging technologies.
‘Immigration has become a political football’: Border bankers
Dec 10, 2019 • 20 min
Dennis Nixon and Gerry Schwebel at International Bancshares share their views on immigration policy, a border wall and the U.S.-Mexico-Canada trade agreement.
The gaping security holes plaguing real-time payments
Dec 1, 2019 • 30 min
Stephen Lange Ranzini, CEO of University Bank in Ann Arbor, Mich., says The Clearing House’s RTP and Early Warning’s Zelle fail to meet basic requirements for enrollment, encryption of data in transit, and authentication.
‘There’s going to be room for both systems’
Nov 24, 2019 • 29 min
In a sit-down interview, Cleveland Fed President Loretta Mester discusses how the FedNow real-time payment system will work alongside a big-bank one, and threats to financial stability.
‘We don’t hear people say, I love my bank’
Nov 18, 2019 • 24 min
Bryce VanDiver and Daniela Hawkins at Capco make the case that offering easy-to-use payment rewards is the way to win the loyalty of digital-only customers.
What FICO sees through its window into fraud
Nov 11, 2019 • 14 min
Doug Clare explains how the organization uses artificial intelligence to spot crime rings and skimmers.
‘Wall Street’s ledger systems don’t keep honest track of who owns what’
Nov 4, 2019 • 20 min
Caitlin Long, member of the Wyoming Blockchain Task Force, explains why the state has enacted 13 blockchain laws and what they mean for fintechs and banks.
Where does Facebook’s digital currency project stand after Zuckerberg testimony?
Oct 28, 2019 • 16 min
American Banker Capitol Hill reporter Neil Haggerty shares how the D.C. community reacted to Mark Zuckerberg’s congressional testimony and how they look at the project now.
Morgan Stanley data chief can relate to veterans’ struggles
Oct 21, 2019 • 21 min
Jeff McMillan, who served in South Korea and is now chief analytics and data officer for wealth management at Morgan Stanley, shares some of the challenges he faced in readjusting to civilian life and how he and his company try to help other veterans.
I don’t think we can ignore digital currency
Oct 15, 2019 • 20 min
Banks shouldn’t let the legal and regulatory hurdles deter them, attorney Felix Shipkevich says.
Are banks losing the brand war to tech firms?
Oct 8, 2019 • 24 min
Futurist Lex Sokolin believes the major tech platforms will keep winning and buying banking products will be like buying generic or branded Aspirin on Amazon.
The trouble with banks’ personal finance tools
Oct 1, 2019 • 17 min
Adoption of money management instruments offered by banks remains low. One expert explains why.
Are customers getting enough control over their data?
Sep 24, 2019 • 19 min
Andres Wolberg-Stok at Citi and Sam Taussig at Kabbage debate openness, privacy, control, and how much say consumers should have over their banking information.
Cash-flow data shows promise as predictor of credit risk
Sep 17, 2019 • 27 min
Melissa Koide, co-founder and CEO of FinRegLab, analyzed loan data from six lenders that use cash-flow data in their underwriting. She shares what she found.
Why this community bank was one of the first to trust voice banking
Sep 10, 2019 • 21 min
Bank Independent in Alabama was one of the first banks to let customers handle basic tasks through Amazon Alexa and plans to go further with the technology. Its digital chief, Kelly Burdette, shares how and why.
How American Express uses machine learning to detect fraud
Sep 3, 2019 • 15 min
Tina Eide, Amex’s senior vice president of global fraud, discusses the card issuer’s efforts to strengthen its transaction monitoring.
Are Americans ready for voice banking?
Aug 27, 2019 • 18 min
Sherry Comes, managing director in conversational AI at Deloitte Consulting, says banking in the future will take place through a home, car or phone speaker.
How CFPB, FCC rules are reshaping debt collection
Aug 20, 2019 • 20 min
Regulatory efforts to protect consumers from harassment and excessive robocalling are drastically changing how banks and third-parties seek payment from consumers. Attorney Quyen Truong at Stroock & Stroock explains what compliance will look…
‘Millennials can see through this’: How banks’ marketing to Gen Y misfires
Aug 13, 2019 • 19 min
April Rudin, CEO of the Rudin Group, offers advice on tailoring marketing to younger audiences and women.
How banks can fend off Amazon and Google
Aug 6, 2019 • 22 min
Banks are right to fear the big tech companies that are eyeing financial services, according to Monish Kumar at Boston Consulting Group, who offers suggestions on how traditional lenders can protect their turf.
‘It should just work’: Why banks need a single standard for data sharing
Jul 30, 2019 • 16 min
Don Cardinal of FDX and Olivier Helleboid of Intuit explain the FDX and OFX standards, how they’re turning them into one standard and what that standard will be able to do for banks.
Karen Mills and the case for open banking
Jul 23, 2019 • 18 min
The former head of the Small Business Administration and current Harvard professor says data sharing can be transformational for banks.
How banks can protect against account takeover
Jul 16, 2019 • 14 min
Trace Fooshee, senior analyst at Aite Group and former head of fraud strategy at SunTrust, explains fraudsters’ latest tactics and the best methods of self-defense.
How MUFG’s ‘digital hybrid’ bank raised $7B in deposits
Jul 9, 2019 • 17 min
Pierre Habis, president of PurePoint Financial, explains how the digital bank and small network of paperless branches are meeting consumers’ needs.
Is facial recognition safe for financial institutions to use?
Jul 2, 2019 • 14 min
Authentication by selfie is becoming more popular in financial services, but the technology has become controversial for its potential for bias. Notre Dame professor Kevin Bowyer explains what his studies of this issue have found.
How Citizens Bank is rethinking mobile and online banking
Jun 25, 2019 • 24 min
Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.
How HSBC is spending its $17 billion tech budget
Jun 11, 2019 • 39 min
Jeremy Balkin, head of innovation at HSBC Bank USA, shares how the bank is investing in retail innovation, including a $350 million core system.
How Heritage Bank is rolling out its first AI chatbot
Jun 4, 2019 • 21 min
Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant, and how to avoid social media snafus.
Checking in on Wells Fargo’s digital bank pilot Greenhouse
May 28, 2019 • 20 min
Wells began rolling out its online-bank brand in November. Peggy Mangot, senior vice president and head of Greenhouse development, shares what she’s learned so far.
What does it take to get consumers to switch banks?
May 20, 2019 • 16 min
Only 4% of consumers changed banks last year, according to J.D. Power. Behavioral psychologist Wei Ke explains why consumers are so reluctant to move their accounts and what other banks can do to convince them to switch.
Greed isn’t good enough
May 17, 2019 • 18 min
Changing demographics and cultural trends are making bank CEOs think beyond profitability and toward addressing what they stand for.
Data privacy, AI, regulation: Small-business lending is changing fast
May 14, 2019 • 16 min
The forces reshaping small-business lending are also leading to “a moment of reckoning” for small banks, says Karen Mills, a senior fellow at the Harvard Business School who led the SBA during the Obama administration.
What works, what doesn’t in mobile banking apps
May 6, 2019 • 27 min
Mariel Beasley, co-director of Duke University’s Common Cents Lab, who studies consumers’ financial behavior, says savings “nudges” in apps often fall flat. Here’s why.
How BBVA overhauled its mobile banking app
Apr 29, 2019 • 26 min
Alex Carriles, executive director of mobile, online and digital accounts at BBVA Compass, describes how updates like account aggregation and expense analysis have helped increase use of its app.
BofA’s Bessant on responsible AI, cyberattacks and data encryption
Apr 23, 2019 • 15 min
Cathy Bessant, Bank of America’s chief operations and technology officer, offers her takeaways from the first meeting of the Council on the Responsible Use of Artificial Intelligence. She also discusses some challenges banks are facing with…
‘We’re probably in a crisis already’: Retirement in America
Apr 15, 2019 • 21 min
There are a number of alarming statistics in a new study about the financial health of Americans over 50 with low to moderate income. The Center for Financial Services Innovation’s Karen Andres talks about how banks can help.
One small bank’s formula for competing with the heavyweights
Apr 8, 2019 • 16 min
Jill Castilla, the Oklahoma community bank’s CEO, has made branches more high-tech, opened a co-working space, held street festivals and taken other steps to stand out from the crowd.
The evolution of Umpqua’s pick-your-own-banker app
Apr 1, 2019 • 14 min
Customers are starting to reveal more to private bankers when they use GoTo, the bank’s strategy chief Rilla Delorier says.
The story behind Varo Money’s bank charter push
Mar 26, 2019 • 13 min
Varo Money might become the first challenger bank to get a national bank charter. CEO and co-founder Colin Walsh explains his company’s mission and how becoming a bank might help.
Where does Wells Fargo go from here?
Mar 19, 2019 • 15 min
American Banker reporter Neil Haggerty examines the political implications of CEO Tim Sloan’s testimony to the House last week.
The smart fridge and other tech in Wells Fargo’s innovation lab
Mar 12, 2019 • 24 min
Shari Van Cleave, head of digital labs at the bank, discusses some of the customer-facing technology it’s testing, including wearables and the so-called internet of things.
Why does a check take as long to clear today as it did in 1982?
Mar 4, 2019 • 15 min
The slow U.S. adoption of real-time payments hurts half of Americans who live paycheck to paycheck, says Aaron Klein, a fellow at the Brookings Institution.
Mick Mulvaney was ‘a disaster’ as CFPB chief: Raj Date
Feb 25, 2019 • 35 min
The former deputy director of the Consumer Financial Protection Bureau shares his thoughts on the bureau’s evolution, payday lending, fintech regulation and the sweet spots of fintech startups.
The tangled politics and potential future of pot banking
Feb 20, 2019 • 18 min
Legalized marijuana is a multi-billion dollar industry, and it desperately needs banking services. Will Congress come to the rescue?
Recipe for an East Coast regional
Feb 15, 2019 • 18 min
John Asbury, president and CEO Union Bancshares, wants to make Virginia something it hasn’t been in decades: Home to a regional bank powerhouse. He discusses how striking the right balance between acquisitions and strategic hiring works toward that goal.
The case that’s challenging bitcoin’s status as payment instrument
Feb 11, 2019 • 19 min
Undercover cops recently arrested a Miami Beach man for trying to sell bitcoin for dollars, accusing him of money laundering. Carlton Fields attorney Matthew Kohen explains the case and what it means to banks.
‘Should we have banks of this size being formed?’: Inside the BB&T-SunTrust deal
Feb 7, 2019 • 15 min
M&A editor Paul Davis explores the practical and political implications of the proposed merger between BB&T and SunTrust.
Why the U.S. needs data-sharing rules
Feb 4, 2019 • 17 min
Steve Boms, executive director of the Financial Data and Technology Association, says standards should be developed for U.S. banks and fintechs to follow in open banking.
Why the CFPB is watering down its payday lending rule
Jan 28, 2019 • 16 min
The Consumer Financial Protection Bureau dropped a provision that would have required payday lenders to assess potential borrowers’ ability to repay. American Banker reporter Kate Berry explains why.
Why bankers should drop their fear of fintech regulatory sandboxes
Jan 22, 2019 • 35 min
Bankers sometimes object to experimental zones for fintechs, complaining they are shielded from regulations that banks have to follow. But Brian Knight at George Mason University says fintechs will be held accountable for any legal violations that…
‘The crisis is overstated’: United Income’s Fellowes on retirement
Jan 14, 2019 • 27 min
Amercans are living longer yet retiring earlier and saving less, explains Matt Fellowes, CEO and founder of United Income, which provides financial apps for people over 50. But there’s no need to panic, because people curb their spending as they age….
How blockchain, smart contracts could upstage banks
Jan 7, 2019 • 27 min
Its early days yet, but decentralized apps will democratize finance, says Andrew Keys, cofounder of ConsenSys Capital, the venture capital arm of ConsenSys.
The top cyber threats of 2019
Dec 18, 2018 • 14 min
Rich Baich, the chief information security officer at Wells Fargo and newly appointed security advisor to the White House, shares some of the attack types he’s worried about and the security defenses he’s stepping up for the coming year.
One fintech’s plan to free consumers from credit card debt
Dec 10, 2018 • 14 min
Jason Brown explains how and why his company, Tally, helps consumers by paying their monthly balances, providing automated debt-relief advice and offering a lower-rate credit line.
How can banks stay relevant in a digital world?
Dec 5, 2018 • 58 min
Michael Hanley, who acted as head of digital for the World Economic Forum the last eight years, and Anthony Thomson, the creator of Atom Bank who is building a new challenger bank, 86400, in Australia, share their thoughts on how banks can shape an…
‘There needs to be some clarity’ on data sharing: Yodlee founder
Dec 3, 2018 • 27 min
Schwark Satyovolu, original co-founder of Yodlee and general partner of venture capital firm Trinity Ventures, shares his opinion on how open banking and sharing of consumer data is evolving in the U.S.
Which tech companies pose the biggest threat to banks?
Nov 26, 2018 • 17 min
Warren Kornfeld, senior vice president at Moody’s Investors Service, explains why banks’ fear of Amazon, Google, Apple, Facebook and other tech giants is legitimate.
Is blockchain the most over-hyped technology in history?
Nov 20, 2018 • 13 min
Ron Quaranta and Steve Ehrlich with the Wall Street Blockchain Alliance give their take on NYU professor Nouriel Roubini’s declaration that ”blockchain is the most over-hyped — and least useful — technology in human history” and they share…
How banks can avoid becoming zombies
Nov 12, 2018 • 10 min
Gartner recently predicted that 80% of banks will become irrelevant by 2030. Peter Redshaw, team manager for the global financial services team at Gartner, explains some strategies the analyst firm thinks banks need to execute to survive.
‘Commercial banks wasted a lot of money on this election’
Nov 7, 2018 • 21 min
With the midterms finally over, we discuss how it will impact regulatory and legislative policy for financial institutions going forward —as well as how it will affect the 2020 race.
‘What happens when the music stops?’: John Taft at Baird
Oct 31, 2018 • 25 min
Money has been flowing into passive investments such as ETFs in historic amounts. What happens when a bear market inevitably occurs? John Taft, former CEO of RBC Wealth Management and current vice chairman of Baird, sees this as one of several…
CFPB’s softer stance on payday lenders, military member scams
Oct 24, 2018 • 20 min
Consumer Financial Protection Agency Acting Director Mick Mulvaney is winding down some of the efforts his predecessor worked hardest on: enforcement of payday and fair lending rules and the Military Lending Act. Reporter Kate Berry shares the…
Hensarling’s last stand: More reg relief and fixing the GSEs
Oct 17, 2018 • 24 min
Rep. Jeb Hensarling, R-Texas, has spent the past six years as chairman of the House Financial Services Committee trying to undo the Dodd-Frank Act. In this episode, he discusses his hard-nosed legislative approach and his more recent willingness to…
Why bankers should care that two rival blockchains linked up
Oct 10, 2018 • 18 min
The Linux Foundation’s Hyperledger and the Enterprise Ethereum Alliance have joined each other’s organizations. Brian Behlendorf, the executive director of Hyperledger, explains what this means for bankers.
Inside Mel Watt’s #MeToo moment
Oct 1, 2018 • 11 min
At the same time as Brett Kavanaugh’s explosive confirmation process, the House Financial Services Committee is examining sexual harassment charges against FHFA director Watt and allegations of gender pay disparity at the agency. American Banker…
Inside Warren’s latest criticism of CFPB’s Mulvaney
Sep 26, 2018 • 9 min
American Banker’s Kate Berry discusses recent events at the Consumer Financial Protection Bureau, including acting Director Mick Mulvaney’s efforts to strip the bureau of its ability to enforce fair-lending rules and his replacement of its consumer…
Breaking Banks: Amazon’s new devices; crypto shenanigans
Sep 25, 2018 • 55 min
Brian Roemmele debriefs on Alexa’s new range of voice activated appliances, and Dmitry Malyanov, co-founder of AdHive, shares some of the questionable ICO promotion tactics he’s seen.
‘What’s needed is a wholesale change in the culture’
Sep 19, 2018 • 21 min
Bruce Cahan, a lecturer at Stanford University who teaches ethics to software engineers, future bankers and others, explains how adopting principles found in medicine and religion can lead to profitability for financial services firms.
Breaking Banks: Inside Apple’s latest product launches
Sep 17, 2018 • 56 min
John Nosta, founder of digital health think tank Nostalab, and consultants Faisal Khan and David Gerbino help dissect Apple’s new iPhone XS and the Watch Series 4’s new heart-tracking features.
‘It’s not just about money’: How banks can attract young coders
Sep 12, 2018 • 32 min
Capco consultants Guido Tamburini and Nic Parmaksizian share ideas for recruiting top developers, designers and other young talent, and how to keep them happy.
Breaking Banks: The UK Challengers
Sep 11, 2018 • 56 min
Tom Blomfield, founder and CEO of Monzo Bank and Anne Boden, founder and CEO of Starling Bank share their approaches to challenging the British incumbents and their differing paths to growth.
Has JPMorgan Chase started a price war?
Sep 5, 2018 • 17 min
Consultant and behavioral psychologist Wei Ke shares his view on the bank’s announcement it will soon offer free trading, and why competitors shouldn’t react too quickly to it. At the end of today’s episode, keep listening to hear the trailer…
Breaking Banks: Will the future AI creates be dystopian or OK?
Sep 4, 2018 • 13 min
“Uber Influencer” and venture capitalist Spiros Margaris discusses which economies and regions are leading adaptation to fintech and AI. Then, author Byron Reese, CEO of GigaOm, talks his new book, “The Fourth Age: Smart Robots, Conscious Computers…
Sen. Heitkamp on reg relief, compromise and her re-election battle
Aug 29, 2018 • 27 min
Several key Democratic authors of the legislation to ease the 2010 Dodd-Frank Act’s regulations on community banks are up for re-election in November in states that President Trump won in 2016. In this episode, American Banker catches up with one of…
Breaking Banks: Crypto hijinks
Aug 28, 2018 • 58 min
Michael Terpin explains how hackers stole $24 million worth of cryptocurrency from his mobile phone and why he’s suing AT&T for $224 million. Luke Lombe of PlayChip describes his new ICO that combines fantasy sports leagues with crypto tokens.
How small banks are putting their tax savings to work
Aug 22, 2018 • 23 min
CEOs have faced an enviable challenge over the past year: deciding what to do with the money they used to give Uncle Sam. In this episode, American Banker catches up with community bankers from across the country to discuss the impact of the corporate…
Breaking Banks: Fintechs address the over-50 set
Aug 21, 2018 • 60 min
Financial startups are meeting the needs of an aging population. Jason Henrichs hosts Theodora Lau and Brad Leimer of Unconventional Ventures, who discuss fintech designed to help the pre-digital-native generations. They’re then joined by…
Bank of the West’s sustainable investment push
Aug 16, 2018 • 8 min
CEO Nandita Bakhshi explains how the bank, and its French parent company, BNP Paribas, are investing in renewable energy, female entrepreneurs and underserved consumers as part of a unified strategy.
Top LendingClub exec details plan forward
Aug 8, 2018 • 23 min
The online lender’s president, Steve Alloca, shares how the company weathered scandal and how it plans to grow its product set.
Upheaval at the CFPB
Aug 1, 2018 • 14 min
The nomination of Kathy Kraninger as CFPB director has sparked fights in Congress. Meanwhile, the agency has taken several notable enforcement actions. American Banker reporter Kate Berry explains what these developments mean for the CFPB’s future.
Why customers give Navy Federal, USAA high marks
Jul 25, 2018 • 24 min
In a recent survey of 110,000 adults, the two nonbanks ranked highest in customer experience. Forrester principal analyst Alyson Clarke explains what they did to fare so well.
Which fintechs have been the most disruptive?
Jul 18, 2018 • 22 min
Brad Leimer, venture capitalist and former head of innovation at Santander and Mechanics Bank, shares his top picks in online lending, wealth management and other categories.
Breaking Banks: Regtech hits its stride
Jul 17, 2018 • 56 min
Many people had “this crazy idea that regulation is really boring and as a result, it’s been passed over by a lot of the innovation in fintech,” says Jo Ann Barefoot in this week’s episode. Consultants Barefoot and Henri Arslanian share with…
5 ways banks can break ‘digital gridlock’
Jul 11, 2018 • 20 min
Former banker John Best, now CEO of Best Innovation Group and author of the new book “Breaking Digital Gridlock,” outlines the top obstacles to bank innovation and offers suggestions on how to overcome them.
Breaking Banks: What role will avatars have at work?
Jul 9, 2018 • 56 min
Brett King queries science fiction writers Kevin J. Anderson and Harry “Doc” Kloor about the practical future for emerging technologies like avatars and voice recognition.
Breaking Banks: Two fintechs hope to solve student debt problems
Jul 2, 2018 • 56 min
Student loan debt now totals $1.5 trillion, second only to mortgage debt, and it’s a crushing burden for many. J.P. Nichols hosts alongside Jean Donnelly, executive director of FinTech Sandbox. Guests CEO Laurel Taylor and CEO…
‘I struggle with why one would want to wait’ on virtual assistants
Jun 22, 2018 • 19 min
Dek: Zach Gipson, chief innovation officer at USAA, acknowledges that chatbot technology today lacks the intelligence to have natural conversations about money. But he doesn’t understand some companies’ hesitancy to try the technology. “Why…
How banks could help women living on the financial edge
Jun 20, 2018 • 15 min
Women with low credit scores tend to work long hours at low pay, care for parents as well as children, and tend to have trouble making ends meet. Jonathan Walker, executive director of the Center for the New Middle Class, and Mark Schwanhausser,…
Breaking Banks: Speeding up the last mile
Jun 19, 2018 • 57 min
The last mile of any distribution network is always the least efficient, and it is no different for financial services. This week JP Nicols and Jason Henrichs talk about the ways that fintech can help make apps and branches more…
A realist’s view about compliance merits of AI
Jun 13, 2018 • 19 min
Ellen Zimiles, global head of investigations and compliance at Navigant Consulting, shares what she’s learned about testing and implementing AI in compliance departments, filing defensive SARs, and hiring the right people to maintain an AI system.
Breaking Banks: When will the blockchain revolution bear fruit?
Jun 11, 2018 • 58 min
Guest hosts Jason Henrichs and JP Nicols interview Perianne Boring, founder and CEO of the Chamber of Digital Commerce, about blockchain trends and challenges. Brett King talks with Derek Corcoran, chief experience officer at Avoka, about the…
‘Stop hiring people with banking experience’
Jun 6, 2018 • 22 min
To be future-proof, banks need data scientists, behavioral psychologists, experienced designers, and community advocates, King says.
‘Bankers don’t innovate well at all’
Jun 4, 2018 • 55 min
Julieann Thurlow, president and CEO of Reading Cooperative Bank Reading Cooperative Bank, a community bank in Massachusetts, argues that tech-savvy lenders like Sofi can draw in the lowest-risk borrowers with a fast, simple online process and shares…
How Nandita Bakhshi is transforming Bank of the West
May 31, 2018 • 21 min
Bakhshi, CEO of the bank since 2016 and and No. 4 on American Banker’s list of the most powerful women in banking, shares what she’s doing to improve customer journeys, make the bank a better place to work, and create a culture of innovation.
Breaking Banks: How a trade war might impact U.S. fintechs
May 29, 2018 • 57 min
Brett King talks with Hong Kong venture capitalist Sameer Chishty about the possible trade war and with Bob Pisani, CNBC “On-Air Stocks” Editor, about how U.S. exchanges have responded to blockchain trends.
How to recognize the banks that can survive the fintech threat
May 23, 2018 • 21 min
Moody’s lead analyst Fadi Massih shares some of the things he looks for when deciding how to rate banks, including the traits that could help them withstand the challenge from fintechs.
Why banks need to become open marketplaces
May 17, 2018 • 8 min
Just as Amazon provides a marketplace where other retailers provide products, banks need to curate and bring many financial services to their customers, says Chris Skinner, author of Digital Human.
Breaking Banks: Dating advice for banks and fintech partners
May 15, 2018 • 55 min
Brett King and co-host Jason Henrichs talk with Margaret Hartigan, CEO of Marstone, Keith Armstrong of and John Schulte, CIO of Mercantile Bank, about what makes relationships between banks and fintech startups work.
Is it time to start worrying about consumer credit?
May 10, 2018 • 21 min
Household debt is higher than ever, and delinquencies in and are edgingupward. Bruce Van Saun, chairman and CEO of Citizens Financial, shares his views on the market and the business opportunities there.
Cam Fine unleashed: On Amazon, reg relief and future of small banks
May 2, 2018 • 38 min
Camden Fine, the president of the Independent Community Bankers of America, is due to retire this week. We talk with him about his long career — and his fears for the future of his industry.
Watch out, Weather Channel: Mobile banking now 3rd most popular app
Apr 25, 2018 • 15 min
Banking apps now rank just after weather and social media in usage. Alice Milligan, chief customer and digital experience officer at Citi Global Cards, shares the results of the bank’s survey of 2,000 Americans.
How can banks make digital more fun?
Apr 19, 2018 • 28 min
Financial institutions struggle to make their websites and apps a destination rather than a utility. Jacob Jegher at Javelin offers some ideas for building digital relationships.
Why banks should care about ‘ambient’ computing
Apr 12, 2018 • 18 min
Dominic Venturo, chief innovation officer at U.S. Bank, shares his vision for digital banking ten years from now. It includes ambient computing – interconnected devices, machines and sensors that are sensitive and responsive to the presence of people.
What are the ethics of AI?
Apr 5, 2018 • 28 min
Cathy Bessant, chief operations and technology officer at Bank of America, shares her thoughts on how companies can prevent human foibles and biases from creeping into their software and the need to build an ethical framework for AI software…
‘There really is a consequence of bad behavior’: N.Y. Fed’s Dudley
Mar 27, 2018 • 33 min
William Dudley, who will retire soon as New York Fed president, talks about banks’ corporate culture, risks to the economy and what advice he would give his successor.
College students pay for spring break with student loans
Mar 22, 2018 • 9 min
Are American college students using their student loan dollars wisely? Mike Brown, research analyst at LendEDU, explains the findings of a recent study of student borrowers.
Breaking Banks: SXSW takeaways; Amazon’s banking bid
Mar 21, 2018 • 57 min
Doug Nielsen from U.S. Bank joins Brett King and co-host Jason Henrichs to talk about SXSW 2018 and Jim Marous, publisher of the Digital Banking Report, weighs in on Amazon’s plans for a checking account.
This fintech is on a mission to eliminate payday lending
Mar 14, 2018 • 24 min
Ken Rees, the CEO of fintech online lender Elevate Credit, explains why payday lending is the roach motel of financial products — “you check in and it’s very difficult to check back out” — and how his company helps subprime consumers become…
Here’s how banks can cash in on cryptocurrency
Mar 7, 2018 • 16 min
Banks increasingly avoid crypto, even banning the purchase of it with their credit cards. But Grainne McNamara at PwC has come up with a framework banks could use to participate in the digital currency world.
The right way to impose new fees
Feb 28, 2018 • 22 min
Bank of America took heat recently for deciding to charge $12 a month for an e-banking account that had been free. But there are ways to add revenue without ruffling feathers, behavioral economist Wei Ke explains.
The bottom-line benefits of hiring people with disabilities
Feb 21, 2018 • 18 min
Ellen Zimiles, a former federal prosecutor and current consultant to banks at Navigant, shares her experience employing people with autism and other disabilities.
There’s a business case for eliminating gender pay gaps at banks
Feb 14, 2018 • 15 min
Natasha Lamb, managing director at Arjuna Capital and the activist investor who got four large banks to publish their adjusted gender pay gaps, explains that companies with gender diversity perform better and are more innovative than those that lack…
Breaking Banks: One robo-advisor’s approach to simplifying wealth management
Feb 13, 2018 • 55 min
Brandon Krieg, co-founder and CEO of StashInvest, shares what his company is doing to create a comfortable, “frictionless” point of entry for investing.
Breaking Banks: Fintech in Africa
Feb 6, 2018 • 50 min
Dek: Breaking Banks producer Rachel Morrissey visits the Mastercard Innovation Lab in Nairobi and reports on ideas under development there.
Open banking role models: Fidor, Rabobank and BBVA
Feb 2, 2018 • 15 min
Celent analysts Alenka Grealish and Stephen Greer explain how banks in Europe and the Netherlands have built business models around open banking.
Can voice banking help banks stay profitable?
Jan 31, 2018 • 56 min
A CapGemini study found that within three years, 40% of consumers will use voice assistants rather than a website or app (compared to 24% today). What does this mean for banks’ business models?
‘He’s going to go after debt collectors’
Jan 28, 2018 • 19 min
Mick Mulvaney, acting director of the CFPB, sent strong signals in a memo to all bureau staff last week that he wants to crack down on unscrupulous debt-collection firms as well as be less mission-driven and more data-focused. Kate Berry reports.
Open banking in the U.S.: ‘The default is to say no’
Jan 22, 2018 • 18 min
Dan Kimerling, an open banking pioneer turned venture capitalist who recently founded Deciens Capital, explains what open banking is, why an excessive focus on risk management prevents U.S. banks from adopting it, and why it would make sense for them…
Initial coin offerings: ‘For some, it will end badly’
Jan 12, 2018 • 10 min
Venture capitalist Spiros Margaris offers a level-headed perspective on the hotly debated cryptocurrency alternative to traditional methods for funding young companies.
Citi’s Jane Fraser on banking after corruption crackdown in Latin America
Jan 8, 2018 • 11 min
How politics, corruption, population growth and new technology are reshaping banking in Central and South America.
Could a robot be your next branch greeter?
Dec 26, 2017 • 57 min
This week, Brett King interviews Ben Goertzel, chief scientist of robotics firm Hanson Robotics, about the strengths and weaknesses of Hanson’s humanoid Sophia robot. “We’re teaching her to understand what she sees and hears and hold…
Can this robo-advisor firm become the Amazon of financial services?
Dec 15, 2017 • 17 min
Jon Stein, CEO of Betterment, uses behavioral biology and machine learning to to make his robo-advisor software’s suggestions continuously more intelligent and personalized.
‘No one got everything they wanted in this bill’
Dec 8, 2017 • 8 min
What’s in the Senate plan to scale back the Dodd-Frank Act and if it goes through, how will it impact bankers? American Banker reporter Ian McKendry reports on the potentially landmark legislation.
Breaking Banks: Is Bitcoin a bubble or just beginning?
Dec 6, 2017 • 57 min
Bitcoin has passed $13,000 in value, and is now acting as a digital asset. But with the spike in value, many people are wondering if this is a bubble or just the beginning. Brett King hosts four guests: Brian Roemmele, founder of;…
How will Mick Mulvaney change the CFPB?
Dec 1, 2017 • 15 min
The battle for control of the Consumer Financial Protection Bureau appears to be over for now. How will the winner, Trump-appointed Mick Mulvaney, reshape the consumer watchdog agency? American Banker Editor-in-Chief Rob Blackwell shares his…
Citigroup’s changing strategy in Latin America shows progress
Nov 27, 2017 • 18 min
Jane Fraser, chief executive of Citigroup Latin America, talks about the dramatic changes the company has been making to its business model in that region and shares her perspective on how the new strategy is working out so far. She also touches on…
What’s next for CFPB after Cordray leaves?
Nov 20, 2017 • 13 min
When CFPB Director Richard Cordray resigns in two weeks, will the agency grind to a halt? Kate Berry shares the latest on the embattled agency.
Maybe Zelle is better than we thought
Nov 15, 2017 • 56 min
Fintechs got a head-start in the person-to-person payments race, and Zelle seemed like banks’ catchup attempt, but it may prove to be a true innovation. Brett hosts Elise Moussa, CEO of Snapay , Jim Marous of The Financial Brand, JP Nicols, host…
What banks can expect from the next Fed chairman
Nov 10, 2017 • 15 min
President Trump’s nominee for Federal Reserve Chairman, Jerome Powell, has served on the Fed board since 2012 and been in the public eye for decades. But what he would actually do with the job is something of a mystery. American Banker reporter John…
What’s the future of CFPB and Director Richard Cordray?
Nov 6, 2017 • 8 min
Cordray is still keeping everyone guessing about whether he is staying or running for governor of Ohio. And Republicans could weaken the agency by putting one of their own in charge and rolling back many of the rules it’s set.
What the Senate did to bank customers’ right to sue
Oct 30, 2017 • 10 min
Senate Republicans overturned a CFPB rule that would have prevented banks from forcing arbitration on consumers in disputes. American Banker reporter Kate Berry explains what this means and what the CFPB might do next.
Does fintech have a diversity problem?
Oct 23, 2017 • 18 min
Women are rare in the upper management teams of fintech companies. Amy Nauiokas, co-founder of venture capital and advisory firm Anthemis Group, shares her take on this problem and the steps the industry could take to fix it.
Breaking Banks: Fintech in Asia
Oct 23, 2017 • 55 min
This week’s show is the first episode of a new spinoff, Breaking Banks Asia, hosted by Simon Spencer, founder of startup advisory firm Edgelabs.
‘There’s a sense of unfairness about it’: Fed’s Bullard
Oct 16, 2017 • 40 min
St. Louis Fed President James Bullard explains why community banks feel they were hit with unduly tough regulations after the financial crisis.
Breaking Banks: How AI will change financial services
Oct 14, 2017 • 56 min
Two realistic utopians — David Orban, founder of the London think tank Network Society Research, and Himi Khan, executive V.P. at the virtual assistant tech startup Clinc – join the show to share how AI is letting people bank with their voice and…
Breaking Banks: Why startups are hooked on initial coin offerings
Oct 10, 2017 • 53 min
ICOs are relatively new and raise a host of regulatory questions, but fintech and other startups find them so appealing because they draw funding from beyond the venture capital world, explain blockchain providers George Burke and Chandra Duggirala…
How Citi ‘co-creates’ innovative apps with customers
Oct 9, 2017 • 15 min
Yolande Piazza, CEO of Citi Fintech, describes the bank’s unique method of gathering feedback and ideas about its apps from customers who are at home, often in their pajamas.
‘Culture doesn’t change overnight’
Oct 3, 2017 • 8 min
How Ellen Alemany, CIT’s CEO, is enforcing a set of core behaviors at the company. One is straight talk.
Breaking Banks: How men can support women in fintech
Sep 25, 2017 • 55 min
Dek: Brett King is back on the show, talking about diversity in fintech with Anouska Streets, head of engineering at Finkit, a unit of digital banking software company Monitise, which was recently bought by Fiserv; and Colleen Wilson, founder and CEO…
Forget millennials: baby boomers need app innovation too
Sep 22, 2017 • 12 min
Forget millennials (for a minute). Theodora Lau, director of market innovation at AARP, shares why financial companies and fintechs should pay more attention to the over-50 crowd in their app designs and how a few fintech startups address this market.
A community bank seizes on iPhone 8’s ID power
Sep 15, 2017 • 15 min
Beneficial Bank in Philadelphia intends to be an early adopter of Apple’s Face ID. “We try to stay at the front of the pack,” CEO Gerry Cuddy says.
‘It’s like nothing I’ve seen’
Sep 11, 2017 • 18 min
Newly appointed Editor in Chief of American Banker, who was formerly Washington Bureau chief of the publication, shares his take on current events in the capitol and the prospects for financial regulation reform this fall.
Breaking Banks: How tech companies are taking over payments
Sep 6, 2017 • 48 min
Breaking Banks: How tech companies are taking over payments
Will fintech create a small-business-loan utopia?
Aug 31, 2017 • 18 min
Karen Mills, former head of the Small Business Administration, says the glut of online lenders can be a boon for entrepreneurs by helping them obtain funds quickly. But the lenders still need to be more transparent about their rates and fees, and…
Where virtual reality makes sense in banking
Aug 28, 2017 • 16 min
Banks have started dabbling in virtual reality, such as BNP Paribas’ letting French customers tour homes and apartments through VR headsets, says Raja Bose, global retail banking consulting leader at Genpact. Some of the strongest use cases for banks,…
Breaking Banks: How hip-hop rapper Divine went from prison to fintech entrepreneurship
Aug 25, 2017 • 52 min
Divine, a rapper from Brooklyn, shares how he forged a friendship with billionaire venture capitalist Ben Horowitz and went on to create financial technology company BLAK. Also in this episode: Ramy Serageldin explains how his Honeyfi app helps…
How fintechs and banks can charge fees without losing customers
Aug 21, 2017 • 17 min
Wei Ke, a partner with Simon-Kucher & Partners, explains how banks can help consumers get over their price sensitivity.
Dallas Fed chief Kaplan: U.S. must address workforce skills gap
Aug 15, 2017 • 36 min
As the American working population ages and continues to be disrupted by technology, the U.S. needs to create skills training that will help them navigate the changing jobs landscape, says Federal Reserve Bank of Dallas President Robert Kaplan….
How Ally Bank attracts millennials
Aug 8, 2017 • 12 min
At a time when many banks struggle to win over millennials, Ally Bank appears to be bringing them in: more than 60% of new customers are millennials. President Diane Morais explains how the bank is getting the attention of a younger generation. One…
Breaking Banks: Faster payments with fintech
Aug 3, 2017 • 54 min
The Faster Payments Task Force of the Federal Reserve just released its with proposals to be adopted by 2020. Today, Ron Shevlin hosts a member of that task force- Travis Dulaney, Founder and CEO of Push Payments. …
Why banks should embrace ICOs – from a lawyer
Aug 1, 2017 • 20 min
Christine Duhaime, an anti-money-laundering attorney in Toronto, lays out the reasons banks should become early experts in and assist in initial coin offerings. She also lays out the risks, especially in the wake of the SEC’s report suggesting some…
‘Sadly, there still is a tendency to discriminate’
Jul 25, 2017 • 32 min
Former Comptroller of the Currency Eugene Ludwig shares stories from his days as a top regulator during the Clinton Administration, the reasons why bank rules should be reviewed and maybe rewritten, and why he thinks the revolving door between…
Breaking Banks: Plug and Play fintech
Jul 21, 2017 • 53 min
Breaking Banks: Plug and Play fintech
Big-bank M&A is coming back, says KBW’s Tom Michaud
Jul 18, 2017 • 21 min
Tom Michaud, the president and CEO of Keefe Bruyette & Woods, a top matchmaker for bank mergers, explains why large banks will soon return to dealmaking after a long absence. He also discusses the case for starting a new bank in today’s…
Breaking Banks: 100 episodes of fintech
Jul 14, 2017 • 58 min
We are celebrating our 200th episode today! Brett is hosting Chris Skinner, Dave Birch, and Sam Maule (all show regulars) to discuss how much has changed since we launched in May of 2013 and how much has stayed the same. On the…
What an influx of capital from China could mean for U.S. CLO market
Jul 11, 2017 • 12 min
To date, capital curbs have limited their participation in U.S. collateralized loan obligations, but Chinese banks and insurance companies are sophisticated investors with a big appetite for yield. Tricia Hazelwood, managing director and head of…
Breaking Banks: Customer trust and security in fintech
Jul 7, 2017 • 56 min
Today, Brett is joined by Penny Crosman of American Banker to discuss ICOs. Then, he talks with Carl Ryden, CEO of Precision Lender, to talk about his new book ““, and the principles that lenders need to adhere to to build trust and community….
Breaking Banks: Fintech superheroes
Jun 30, 2017 • 57 min
This episode of Breaking Banks was sponsored by NTT DATA… They get stuff done. We were guests at the Money 2020 conference, and had the chance to do lots of amazing interviews. The theme of the conference was Fintech Superheroes, and this show…
How money anxiety is affecting Americans’ financial decisions
Jun 27, 2017 • 12 min
Dr. Dan Geller, behavioral economist and author of the book Money Anxiety, explains why Americans are more stressed about their finances than ever before and how fear affects their decisions about financial products and banks. Due to the July 4…
Breaking Banks: Removing the mystery of money movement
Jun 23, 2017 • 55 min
Why does it cost so much to move money? If every record is computerized, if all the movement is recorded electronically- then why the fees to get money out of a different banks atm? Why the fees to spend your money in another country? Is…
Credit scores will change in July — what lenders can expect
Jun 20, 2017 • 26 min
Next month, the credit bureaus will have to drop information about tax liens and civil judgments from credit scores unless they can independently verify the data. Eva Wolkowitz, manager of the Center for Financial Services Innovation, and Sarah…
Breaking Banks: Watson fixes Regtech; crazy cryptocurrency
Jun 16, 2017 • 56 min
No one can decide if ICOs have caused cryptocurrrencies to really “arrive” or if this is just a cryptocurrency bubble. Today, we have people to help us make sense of it all. Dave Birch, Author of Before Babylon, Beyond Bitcoin is going to…
An online loan in five minutes? This startup says it’s possible
Jun 13, 2017 • 15 min
Dan O’Malley, who until very recently ran the fintech incubator at Eastern Bank (and before that was at Capital One), now has a startup called Numerated Growth Technologies and software that he says can process loans in five minutes. O’Malley explains…
Breaking Banks: Building bridges between AI and humans
Jun 9, 2017 • 54 min
To teach artificial intelligence to responsibly execute human goals, like driverless driving and automated loan decisions, there’s a need to build bridges between human thought and language computers can understand, Stephen Wolfram, founder and CEO…
How to catch the ‘rogues’ threatening your institution
Jun 6, 2017 • 21 min
Some of the biggest risks facing any large bank come from within, such as human error or mischievous traders. Andrew Waxman, a risk management consultant and author of the new book, Rogues of Wall Street, discusses how cognitive psychology and…
Breaking Banks: Bitcoin’s backstory; Fintech in Charlotte
Jun 2, 2017 • 55 min
American Banker reporter Brian Eha shares stories and thoughts from his new book, “How Money Got Free: Bitcoin and the Fight for the Future of Finance,” and two fintech leaders explain why Charlotte is destined to be the next big fintech hub.
Why small businesses are more willing than ever to switch banks
May 30, 2017 • 17 min
A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Having an appealing mobile app is critical to keeping small business owners happy, according to Doug Brown, senior…
Breaking Banks: AI, fintech and regtech
May 26, 2017 • 56 min
There is no question that AI presents exciting new solutions and happy additions to our lives. But in order for us to truly take advantage and prepare for a future when cars are not privately owned and are self-driving, energy is green, abundant, and…
‘A needle in a stack of needles’: Using AI to detect money laundering
May 23, 2017 • 20 min
David McLaughlin, founder and CEO of QuantaVerse, discusses how artificial intelligence can improve anti-money-laundering compliance; the problems of de-risking and “defensive filing” of suspicious activity reports; the Clearing House’s proposal to…
Breaking Banks: Small business fintech around the globe
May 19, 2017 • 53 min
How do we get money to small businesses that make the economy work for most people around the world? What kind of systems do we need to create? And how do we make them flexible so multiple cultures can utilize them? Today, Sam Maule hosts Chris…
Philadelphia Fed President Harker on the ‘anxious optimism’ of the Trump economy
May 16, 2017 • 28 min
Philadelphia Federal Reserve Bank President Patrick Harker sat down with American Banker to talk fintech, financial regulation and the economy.
When ‘soft’ data improves loan decisions, and when it doesn’t
May 9, 2017 • 22 min
MIT professor Maria Loumioti has studied loans made strictly using hard data and loans where a loan officer clearly was influenced by personal connections or feelings about a borrower. The results, which she shared with American Banker editors Bonnie…
Irish Fintech: The EU Gateway
May 5, 2017 • 53 min
Irish Fintech: The EU Gateway
Germany’s top regulator on international cooperation, blockchain, capital requirements
May 5, 2017 • 32 min
Andreas Dombret, the head of banking supervision for the German central bank, discusses how cooperation remains vital despite retrenchment in the U.S. and Europe, how blockchain changes banking, and the difference between the German and U.S. banking…
Why community bankers should care about blockchain tech
May 2, 2017 • 30 min
Many community bankers take a wait-and-see approach to blockchains — ”I’ll deal with it when it’s real.” But the technology requires major change in people and processes and smaller banks need to prepare, according to Joe Dewey, an attorney at…
Breaking Banks: Fintech charter backlash; change our thinking!
Apr 28, 2017 • 84 min
American Banker’s Rob Blackwell and Marc Hochstein discuss the pushback from state regulators and consumer advocates to the OCC’s proposed charter; Chris Skinner and Jim Marous hold forth on fintech.
‘This is not about charity’: Gates Foundation exec on financial inclusion and mobile money
Apr 25, 2017 • 27 min
Kosta Peric, deputy director of digital payments and financial services for the poor at the Bill & Melinda Gates Foundation, discusses his to expand access to low-cost financial services in developing countries. , who joined the…
Make retail banking great again
Apr 18, 2017 • 20 min
A freewheeling discussion (over beers) about the future of branches with Tom Brown of Second Curve Capital and Dave Martin of BankMechanics at the Trump National Doral hotel in Miami during American Banker’s Retail Banking 2017 conference.
Breaking Banks: Innovate Finance Global Summit 2017
Apr 17, 2017 • 59 min
At last week’s conference in London, host Brett King took time away from speaking and judging startup pitches to talk to some of the main presenters, including Ruth Wandhöfer, Citi’s global head of regulatory and market strategy.
Why women in finance are punished more harshly for misconduct
Apr 11, 2017 • 17 min
Researchers studied misconduct data for all 1.2 million financial advisers registered in the U.S. from 2005 to 2015 and found that, following an incidence of wrongdoing, female advisers are 20% more likely to lose their jobs and 30% less likely to…
Breaking Banks: Banking reimagined as a fintech hub
Apr 7, 2017 • 5 min
Starling Bank in the U.K. is building from scratch. Unlike other neobanks, Starling sees its future as a hub of financial products, not necessarily the generator of every product. CEO Anne Boden explains.
Wells Fargo’s Mary Mack on driving culture change
Apr 4, 2017 • 34 min
Mary Mack, a senior vice president at Wells Fargo, took over the retail banking business last year, shortly before the company was fined $185 million for opening 2 million unauthorized accounts for customers on her predecessor’s watch. Mack’s…
Breaking Banks: Real disruption vs. ‘management by bestseller’
Apr 4, 2017 • 56 min
Derek Corcoran of Avoka discusses how banks have embraced digital marketing but still struggle with digital sales. Author Randy Pennington talks about building corporate cultures that adapt and foster innovation.
Do banks have a real shot at regulatory relief?
Mar 28, 2017 • 20 min
Richard Hunt, the head of the Consumer Bankers Association, sits down with Rob Blackwell, American Banker’s Washington Bureau Chief, to talk reg reform, the chances for a rollback of the Durbin amendment and more.
Data wars, financial stress and faster payments
Mar 24, 2017 • 56 min
This week, Breaking Banks’ Brett King talks to Rachel Schneider, senior vice president of Center of Financial Services Innovation, about her new book “” and on potential solutions to income volatility problems. The book is based on the,…
What you don’t know about blockchain can hurt you
Mar 21, 2017 • 16 min
Banks are underestimating the amount of work and education needed for blockchain technology to be adopted throughout the industry, says Steven Ehrlich, lead associate within emerging technologies at Spitzberg Partners, a New York City consulting firm.
Breaking Banks: There’s innovation, and then there’s innovation theater
Mar 17, 2017 • 56 min
It is easy for banks and fintechs who know that they need to innovate to get caught up in what looks innovative, or what sounds innovative, but ends up being more for show than for dough. To avoid the pitfalls, and help everyone invest in true…
Innovations in Lending at LendIt2017
Mar 10, 2017 • 60 min
This week, Brett and Breaking Banks were onstage with Antony Jenkins, CEO of at the in NY! While we were at the conference, we decided to talk to some others that were making new waves in the lending space. We talked to Brock Blake, CEO of about…
Breaking Banks: Blockchain developments encourage banks, frustrate purists
Mar 3, 2017 • 25 min
Much progress has been made lately, for bitcoin and blockchain. Bitcoin is now worth, literally, as much as gold. Thai Stock Exchange is planning to use blockchain for a new startup marketplace. Banks have signaled bullishness toward blockchain tech….
How likely are fraud victims to leave their bank?
Feb 27, 2017 • 14 min
Professor Rahul Telang at Carnegie Mellon University’s Heinz College analyzed the behavior of 500,000 bank customers over five years to observe their reactions to adverse events such as fraud on their bank account. It’s a rare objective measure of the…
Breaking Banks: Fintech and the refugee crisis
Feb 20, 2017 • 56 min
Brett King, Marc Hochstein of American Banker, and Peter Renton, Founder of LendIt Academy, talk about the upcoming Digital Identity Crisis Webinar, The LendIt Conference at the Javits Center in NYC, and the proposed Fintech Charter and what that can…
Should banks spell out how they invest customer deposits?
Feb 14, 2017 • 12 min
Trust and transparency can be strengthened and like-minded borrowers and banks can be brought together if transactions are “tagged” and investments are explained, argues Bruce Cahan, adjunct professor at Stanford University.
Breaking Banks: Mobile Money in Kenya
Feb 9, 2017 • 52 min
MPESA, the Swahili word for money, is Kenya’s mobile money system developed by Safaricom. It has literally transformed the ability for people to work, save, pay for everything from groceries, bills, rents, and everything else. Kenya…
Breaking Banks: Fintech in Asia
Feb 3, 2017 • 57 min
Hong Kong and Singapore have long been economic crossroads. China and India are economies with vast populations and huge potential. And Shenzhen is bursting with innovative creativity. All of these contribute to the Asian fintech market being far…
What an MIT professor learned by monitoring traders’ emotions
Jan 30, 2017 • 11 min
Andrew Lo straps sensors to traders and watches how their pulses and body temperatures change when markets dive or trades go bad. The technology could be used elsewhere in a bank to address problems before they escalate.
Breaking Banks: Digital Money Forum at CES
Jan 27, 2017 • 56 min
Insights from the Consumer Electronics Show in Las Vegas: How can AI help consumers spend and save wisely? If friction should be added back into the system, can we put it where it is useful, not frustrating?
Breaking Banks: Why banks aren’t quite ready for Amazon Alexa.
Jan 22, 2017 • 55 min
Guest host Sam Maule speaks with American Banker reporter Lalita Clozel, Sam Hodges, managing director of Funding Circle, and Normand Lepine, senior practice lead at NTT DATA about U.S. regulators’ approach to fintech companies and trends in smart…
Small things make a big difference, mobile check deposit edition
Jan 19, 2017 • 21 min
Jim Van Dyke, CEO of futurion, discusses the correlations between mobile deposit features, the ratings of those features, and app adoption.
Squaring privacy with ID checks and compliance on the blockchain
Jan 18, 2017 • 25 min
Justin Newton, founder and CEO of Netki, discusses the barriers to commercialization of bitcoin, how his startup is trying to solve the problem, why private blockchains are useful and why public ones will eventually become more valuable.
Breaking Banks: Self-Driving Cars at CES; Blockchain; Pot Banking
Jan 16, 2017 • 58 min
Host Brett King chats with TheFinanser.Com’s Chris Skinner and American Banker’s Penny Crosman. Then, Brett reports from the floor of the Computer Electronics Show, where he spoke to Guy Kawasaki, a VC who drives a semi-autonomous Mercedes.
Breaking Banks: #InvestedinTech with Capital One
Jan 10, 2017 • 55 min
Breaking Banks: #InvestedinTech with Capital One
Breaking Banks: Election Aftermath
Jan 10, 2017 • 55 min
Breaking Banks: Election Aftermath
Breaking Banks: Fintech Innovation Brings Hope
Jan 10, 2017 • 58 min
Breaking Banks: Fintech Innovation Brings Hope
Breaking Banks: AI Around the World
Jan 10, 2017 • 54 min
Breaking Banks: AI Around the World
Breaking Banks: ‘Technology Steals Jobs, That’s Why It’s Good’
Jan 10, 2017 • 56 min
Breaking Banks: ‘Technology Steals Jobs, That’s Why It’s Good’
Breaking Banks: What’s Next for Fintech in 2017
Jan 10, 2017 • 58 min
Breaking Banks: What’s Next for Fintech in 2017
Breaking Banks: Can Financial Institutions Behave Ethically?
Jan 10, 2017 • 58 min
Breaking Banks: Can Financial Institutions Behave Ethically?
‘Evolution Does Not Mean Elimination’
Jan 9, 2017 • 26 min
, founder of BankMechanics, shares his insights on sales culture, performance incentives, motivating employees to think about the long term, the future of branches, why in-store locations are harder to run than you think, and more.
Who Owns Banking Data?
Dec 29, 2016 • 24 min
Peter Wannemacher, senior analyst at Forrester, explains why Europe’s PSD2 regulation matters to U.S. banks and why it will be a hot topic in 2017. He also shares his tech predictions for 2017 and a few contrarian warnings.
Cleveland Fed’s Mester Criticizes Leverage-Only Capital Plan: ‘We Tried That’
Dec 12, 2016 • 28 min
Loretta Mester, the president of the Federal Reserve Bank of Cleveland, discusses how Trump’s election will affect financial services, what she thinks of Neel Kashkari’s plan to end “too big to fail,” and her views on interest rates.
What Millennials Want in the Workplace
Nov 23, 2016 • 18 min
Ping-pong tables, latte machines and other neat frills don’t attract millennials as much as companies like to think, according to Melissa Louis, managing consultant at The Gallup Organization, which has done massive surveys in this area. “The biggest…
Why Consumers Make Irrational Financial Decisions Sometimes
Nov 14, 2016 • 20 min
Wei Ke, a partner at consultants Simon-Kucher, discusses the psychology behind customers’ choices, including the appeal of metal credit cards, the willingness to pay $450 a year for a card and the paralysis of too many options.
‘Yahoo Waited Far Too Long to Share What They Knew’
Oct 20, 2016 • 14 min
Banks are just as vulnerable to the kind of nation-state cyberattack Yahoo suffered, and can avoid some of the mistakes it made, says Samuel Visner of the consulting firm ICF and an adjunct professor at Georgetown University.
Can AI Take the Place of a Compliance Department?
Oct 11, 2016 • 22 min
David Weiss, senior analyst at Aite Group, weighs in on the IBM/Promontory deal and how humans and artificial intelligence programs will interact in the field of bank regulatory compliance.
Can Blockchain Tech Help Human Rights Victims?
Oct 5, 2016 • 31 min
Julio Alejandro, CEO of Humanitarian Blockchain in London, thinks so. Some of his projects, such as providing bitcoin Visa debit cards to refugees and digital identities for ex-cons, are ideas financial services firms could implement here.
Will Tech Advances Hurt the Underbanked?
Aug 29, 2016 • 18 min
It’s long been assumed that technology will help the financially underserved access the banking services they need. Christine Duhaime, an attorney and founder of the Digital Financial Institute, a financial technology think-tank, says this assumption…
Moving Money Across Borders, Phone to Phone
Aug 4, 2016 • 26 min
Bill Barhydt, founder of startup Abra, explains how his company’s mobile app uses bitcoin as a payment rail for cross-border remittances while solving the foreign exchange risk and last-mile problem that have hampered adoption of the…
Bankers Talk Blockchain
Aug 4, 2016 • 41 min
Executives from Deutsche Bank and Royal Bank of Canada share their early learnings about distributed ledger technology at American Banker’s Blockchains + Digital Currencies conference in July.
Restoring Privacy for Banks on the Blockchain
Aug 4, 2016 • 40 min
Zooko Wilcox, founder of Zcash, discusses how advanced cryptography can bring confidentiality to transactions on distributed ledgers; the relative merits and drawbacks of the Bitcoin and Ethereum models; and more.
Why Otherwise Smart People Fall for Email Scams
Aug 3, 2016 • 19 min
David Pollino, deputy chief security officer at Bank of the West, shares insights into the email-based cybertheft attacks he’s been tracking and what the bank is doing to shield itself and its customers from email scams.
Why Banking the Middle Class Is No Longer Profitable
Jul 28, 2016 • 36 min
Regulatory burdens (particularly the Durbin interchange cap), stubbornly low interest rates and a slow, expensive transition from branch to digital banking mean only the wealthy and the desperate are attractive customers, says Todd Baker of Broadmoor…
‘Capital Doesn’t Matter. Confidence Is What Matters’
Jul 15, 2016 • 11 min
Christopher Whalen, senior managing director and head of research at Kroll Bond Rating Agency, discusses the sorry state of European banks, the missteps by European Union regulators and the potential ramifications for financial institutions in…
FICO on Why Its Scores Are Still Relevant
Jun 28, 2016 • 13 min
Marketplace lenders have been declaring “FICO-free Zones” and playing down the need for the longstanding measure of creditworthiness. FICO CEO Will Lansing explains how the company’s score is evolving and why he believes FICO remains the best (not…
‘If Your Bank Isn’t Integrated with Siri, Your Bank Is Irrelevant’
May 31, 2016 • 29 min
Moven founder and all-around fintech evangelist Brett King discusses how financial institutions can survive a future where artificial intelligence is widespread and plastic cards are no more.
‘There Is No One Blockchain to Rule Them All’
May 23, 2016 • 30 min
Don Tapscott and Alex Tapscott, authors of “,” discuss the implications for banks of distributed ledger technology, the pros and cons of private blockchains compared to open networks, how DAOs might eliminate moral hazard, and more.
Should the Fed Be Audited?
Mar 30, 2016 • 22 min
Episode 2
FBI vs. Apple: The Implications for Banks
Mar 28, 2016 • 22 min
Episode 1