The GoodPractice Podcast

The GoodPractice Podcast

podcast.goodpractice.com
A weekly show about work, learning and performance


175 — Once upon a time in L&D
Dec 9 • 39 min
What do the Ancient Greeks, Viking warriors and World War II munition factories have to tell us about modern learning and development? More than you might think! On this week’s episode of The GoodPractice Podcast, Michelle Parry-Slater joins Ross G and…
174 — The GP Book Club: Malcolm Gladwell’s Strangers
Dec 3 • 32 min
What should we know about the people we don’t? Through a series of thematically related anecdotes, this is the question Malcolm Gladwell sets out to answer in his latest book, Talking to Strangers. On this week’s episode of the GoodPractice Podcast, Ross…
173 — Video special: Live from eLN Connect 2019
Nov 26 • 29 min
In this special video episode of The GoodPractice Podcast, we’re at eLN Connect 2019, the annual e-Learning Network conference for developers and instructional designers. We discuss: - our instructional design mistakes - relationships between clients and…
172 — What can Barcelona FC teach us about organisational culture?
Nov 19 • 38 min
At face value, FC Barcelona look like any other top-tier football club. They’ve got an army of devoted fans, deep pockets and a roster of world-class players. So what sets them apart from the competition? This week on the podcast, Damian Hughes joins Ross…
171 — If only I had the time: achieving work-life balance
Nov 12 • 43 min
How do we achieve work-life balance? Is there even such a thing? And should we treat ‘work’ and ‘life’ as two separate entities or are they more integrated than we would like to believe? This week return guest Stephanie Hubka, world traveller and managing…
170 — Everything you always wanted to know about learning
Nov 5 • 42 min
Back in Episode 150, the CIPD’s Andy Lancaster told us he was writing a book. Now that he’s written that book, Driving Performance Through Learning, we thought we’d invite him back to chat about it. This week on the podcast, Andy joins Ross D and Owen to…
169 — One solution, hold the slides: introducing performance consulting
Oct 29 • 31 min
How do you challenge your colleagues and clients to think deeply about the problems they bring to you, and how can you gain the credibility to help solve those problems? This week on The GoodPractice Podcast, Ross G and Owen are joined by author and…
168 — Inside ‘Messengers’: Are attractive people more believable?
Oct 22 • 38 min
How effective are we at separating the ‘messenger’ from the ‘message’? Do we truly listen to what people have to say, or are we overly focused on how they say it and who they are? These are the questions up for discussion on this week’s GoodPractice…
167 — In defence of the course
Oct 15 • 35 min
The humble course was once the go-to solution for learning and development teams across the world, but in recent years it has suffered from a damaged reputation. This week on The GoodPractice Podcast, we discuss whether traditional formal learning has a…
166 — Chief Energy Officer: What does that mean?
Oct 8 • 36 min
For many of us, working life is based around five days of energy depletion, followed by two days of recharging. But does it have to be this way? This week on the podcast, Ross D, Nicola and Peter are joined by guest Perry Timms to discuss: what the title…
165 — Level-up L&D: Organisation development
Oct 1 • 37 min
Not quite L&D, not quite HR, OD sits somewhere in between (or perhaps above?) the two. But what does ‘organisation development’ actually mean, and what skills do you need to do the job effectively? This week on the podcast, Ross D and Ross G are joined by…
164 — Challenging a face-to-face mindset
Sep 24 • 38 min
We know that in a lot of organisations, learning and development still means training, and training still means classroom. How do we overcome resistance to the alternatives? Should we overcome that resistance? On this week’s episode of The GoodPractice…
163 — Evidence: The No. 1 L&D detective agency
Sep 17 • 43 min
We all like to think our decisions are based on a methodical appraisal of the available evidence. But how do we know what ‘good evidence’ looks like in the context of L&D? This week on the podcast, Ross D, Nicola and Owen are joined by Rob Briner,…
162 — How did I end up here? Getting started in L&D
Sep 10 • 38 min
We’ve often talked on this show about how few people actively seek out a career in learning and development. So, how exactly did we end up here? This week on the podcast, Ross D, Ross G and James are joined by Richard Dawson of Virgin Trains and Jilly…
161 — Beyond hoodies and ping pong: Lessons from tech
Sep 3 • 35 min
This week the GoodPractice team visited Turing Fest 2019, one of Europe’s top tech conferences, to learn about product development, leadership, marketing - and skateboards. Ross G, Ross D and Owen are joined by podcast newcomers Jade Stewart and Tracey…
160 — What’s in your L&D book bag? (Part 2)
Aug 27 • 41 min
This week on The GoodPractice Podcast, it’s the return of our L&D book bag. Nicola Boyle and Ross G are joined by Owen and James to share insights from the books that we think are a must-read for L&D professionals. We discuss: Adaptby Tim Harford An…
159 — Hot desks: Do not touch
Aug 20 • 39 min
The modern office, based largely on a ‘factory’ model, is constantly being re-organised in a bid to optimise output. But how far have cubicles, hot desks and pods been effective? What principles should guide these design choices? On this week’s…
158 — Attention spans: With apologies to goldfish
Aug 13 • 33 min
You may have seen headlines claiming that the average human attention span has dropped below that of goldfish. But what does the evidence actually tell us, and how should we apply it to learning design? This week on the podcast, Ross D is joined by Owen…
157 — Why should we care about behaviour change?
Aug 6 • 39 min
Many learning interventions start out from the position that people would perform much better in their roles if they just did what we told them. But what if this approach is misguided? What if the mistakes that people make aren’t due to a lack of…
156 — What is the role of emotion at work?
Jul 30 • 38 min
The range of emotions we are allowed to show in the workplace is fairly limited. We can be happy, we can be passionate, we can be enthusiastic. But anything beyond that is often seen as unprofessional or inappropriate. This week on the podcast, Ross D and…
155 — Is HR unethical?
Jul 23 • 34 min
As a function, HR has a role to play in developing talent and protecting employees. But it’s also responsible for disciplining and dismissing staff, as well as implementing and enforcing top-down policies. Does this put it in an ethically precarious…
154 — How do you know your interventions are working?
Jul 16 • 39 min
Learning interventions are typically evaluated based on metrics like attendance and completion. But how much does this actually tell you? How do you know if your interventions are effective? This week on The GoodPractice Podcast, Dr Will Thalheimer joins…
153 — How can we embrace neurodiversity at work?
Jul 9 • 36 min
When we talk about diversity and inclusion, we often frame it in terms of gender, ethnicity, age or social class. But what about diverse ways of thinking? Where does neurodiversity fit into the equation? This week on the show, Ross G is joined by Mike…
152 — How can we support remote workers?
Jul 2 • 31 min
Technology is making it easier and easier for people to work remotely. But what challenges does that pose for learning and development? This week on the podcast, Ross D is joined by Owen and Chris Coladonato from Farmer’s Insurance to discuss: how remote…
151 — Is ‘lifelong learning’ a myth?
Jun 25 • 40 min
For decades, ‘lifelong learning’ has been the clarion call of governments, employers and higher education institutions - but what has that achieved? And is it in tension with the push for greater performance at work? This week on The GoodPractice Podcast,…
150 — Live from London: The past, present and future of learning
Jun 18 • 53 min
For three years, we’ve had the ridiculous privilege of producing The GoodPractice Podcast. It’s given us the opportunity to speak to some of the biggest names in Learning & Development, it’s challenged our thinking, and - we hope - contributed in some…
149 — GoodPractice go to the movies
Jun 11 • 44 min
What can L&D professionals learn from the likes of Mary Poppins, Jaws and Inception? This week on the podcast, Ross D is taking Owen, Ross G, Gemma and Stewart on a trip to the movies.
148 — Can we get over ‘shiny object syndrome’?
Jun 4 • 42 min
In Learning & Development, we love shiny objects: VR, AR, microlearning - surely one of these tools will turn out to be the key to unlocking higher performance? In this episode of The GoodPractice Podcast, Ross G and Owen are joined by Axonify’s JD Dillon…
147 — How can tech in L&D drive efficiencies at work?
May 28 • 43 min
Lean methodology has been widely applied in manufacturing, business and software development. But what role can it play in L&D? This week on the podcast, Ross D and Ross G are joined by return guest Ajay Pangarkar to discuss his work on ‘Lean Learning’,…
146 — How do people learn?
May 20 • 47 min
This week on The GoodPractice Podcast, we’re talking fundamentals: how do people learn? Nick Shackleton-Jones joins Ross G and Owen to discuss his new book, How People Learn, in which he argues that people don’t learn anything if they don’t care. Or, to…
145 — Women in learning special
May 13 • 41 min
According to research published this year, women fill 2/3s of all roles in learning and development - but only 1/3 of senior positions. Why is this? And what can we do to encourage and promote women in learning? This week, Ross G and podcast regular…
144 — What emerging tech has potential for L&D?
May 7 • 40 min
There’s a lot of buzz around technologies like AI, bots, virtual reality and voice recognition. But which of these has the most potential for learning and development? This week on the podcast, Ross D and Peter are joined by writer and consultant John…
143 — How do we manage uncertainty at work?
Apr 30 • 36 min
When we talk about uncertainty in the workplace, we often frame it in terms of the associated risks and threats. But are we looking at it the wrong way? This week on the podcast, Ross D and James are joined by artist and consultant Doug Shaw to…
142 — Is L&D in competition with HR?
Apr 23 • 32 min
Recruitment, talent development, employee engagement and performance management are just a few of the areas where L&D and HR overlap. But are the functions in competition with one another? This week on the podcast, Ross D and Owen are joined by…
141 — How do we go beyond the course?
Apr 15 • 41 min
Structured courses are great for learning new skills, but they also tend to be expensive, time-consuming and focused on teaching content that most workers don’t need. So why are they our ‘go-to’ solution for every L&D challenge? This week on The…
140 — Room 101 (Part 2)
Apr 9 • 39 min
A couple of years ago, James, Owen and Ross G consigned order-taking, visionary thought leaders and other sins of our profession to L&D’s Room 101. This week on the podcast, we add a few more items to the list. If you’d like to share your…
139 — How can we transform learning?
Apr 2 • 37 min
Is your learning and development department transactional, taking orders and ensuring compliance? Or does it focus on building capability with targeted initiatives that have support from the senior team? In this week’s GoodPractice Podcast, GP…
138 — Is it time we stopped discussing innovation?
Mar 22 • 41 min
What is innovation? Can anyone be creative? On this week’s GoodPractice Podcast, full-time doodler Simon Heath joins Ross G and Owen to discuss. We ask why the concept of ‘innovation’ is so attractive and debate the notion that we should bring our…
137 — What will be hot in workplace L&D in 2019?
Mar 19 • 36 min
What will be hot in workplace L&D in the year ahead?. Will it be Artificial Intelligence? Or maybe performance support? What about learning analytics? This week on the podcast, Ross D and Owen are joined by Donald Taylor to discuss the…
136 — Does the language of L&D matter?
Mar 8 • 35 min
In Learning & Development, we love a good buzzword: ‘blended learning’, ‘micro learning’, ‘learning management systems’… anything with ‘learning’, really. Is this a problem? Or just a time-wasting argument? This week on The GoodPractice Podcast,…
135 — What’s missing from the learning-tech industry?
Mar 4 • 35 min
At this year’s Learning Technologies conference, we asked delegates what they thought was missing from the learning-tech industry. Better authoring tools? More interactive video? Dogs as learning stimulants? On this week’s show, Ross D, Ross G and…
134 — How can L&D support digital transformation?
Feb 25 • 38 min
Many organisations regard digital transformation as a strategic priority. But what exactly do we mean when we talk about digital transformation, and where does culture fit into the equation? This week on the podcast, Ross D and Owen are joined by…
133 — How can experience design tap into our emotions?
Feb 19 • 37 min
Think of an experience that triggered such an emotional reaction that your behaviour was permanently changed. Such experiences often happen by accident, but they can also be designed. This week on the GoodPractice Podcast, Ross G is joined by Owen and…
132 — How can I use storytelling to engage learners?
Feb 11 • 36 min
It’s widely accepted that storytelling can be a powerful tool for L&D professionals. But what do we actually mean when we talk about storytelling and how does it apply to learning design?
131 — What makes a great onboarding experience?
Feb 5 • 38 min
A great onboarding experience involves plenty of forms, a few handshakes, and a small chance of a working laptop - or so it might seem. But does it have to be so bureaucratic? We think not. On this week’s GoodPractice Podcast, Ross G and Owen are…
130 — How can I work with robots instead of against them?
Jan 29 • 42 min
The robots are coming for our jobs and we should all be very afraid. Or should we? This week on the podcast, Ross D is joined by Owen, Jonny and guest Marcia Conner to discuss how technology is changing the way we work. If you’d like to share your…
129 — How can I make the most of a mentoring relationship?
Jan 21 • 30 min
M, Yoda, Mr Miyagi - we all know a good mentor can make a big difference. But what makes a good mentee? Does everyone need a mentor? This week on the podcast, Ross D and Peter are joined by Jessi Schatz from Emerald Publishing and Margaret…
128 — How do I develop learning agility?
Jan 15 • 40 min
As more jobs become automated and the way we work changes, there’s a need to constantly adapt. So this week on The GoodPractice Podcast, we’re looking at how to develop learning agility: or the ability to learn, unlearn, and re-learn. Ross G, Owen and…
127 — How do I design MOOCs that people actually complete?
Jan 8 • 36 min
The completion rate for Massive Open Online Courses (MOOCs) is famously low, and in many cases these courses are neither ‘massive’ nor ‘open’. But nothing attracts the GoodPractice Podcast team like the end of a long-running fad, so we’re kicking off…
126 — Christmas Special: Have I Got L&D News For You
Dec 18, 2018 • 34 min
Come in and know us better, man! It’s time for the GoodPractice Podcast Christmas Special! Always a holiday favourite (and, for many, the true start of the festive season), this year we’re hosting a panel quiz. Rosses D and G are hosting, with Owen…
125 — Are we failing our profession?
Dec 10, 2018 • 38 min
Every year we discuss hot trends and the latest fads, but are we failing our profession by always chasing the shiny and new? On this week’s GoodPractice Podcast, Ross G and Owen are joined by HMRC’s Andrew Jacobs to discuss. If you’d like to share…
124 — Are we training people for their next job?
Dec 4, 2018 • 40 min
“What if we train people and they leave? What if we don’t, and they stay?” This phrase is a terrible cliché, but it has some truth. So this week on the GoodPractice Podcast we’re digging into it to explore the relationship between recruitment and…
123 — Live from London: What does 70:20:10 actually look like in practice?
Nov 27, 2018 • 43 min
As GoodPractice launch their new report, ‘The Evolution of 70:20:10 – Will L&D Survive or Thrive?’, Ross G and Owen are joined on stage by two L&D practitioners keen to share their stories. In front of a live audience, Aaron Bradley…
122 — How do we contribute to the customer experience?
Nov 20, 2018 • 36 min
In a volatile, highly competitive business environment, organisations need to do more than just provide great customer service. They need to provide a great customer experience. But what exactly is CX and what does it mean for L&D? This week…
121 — How do I build a Personal Learning Network?
Nov 13, 2018 • 37 min
Who do you turn to when you need to learn something new? The person sitting next to you? Your manager? A former colleague? By developing a Personal Learning Network (PLN), you can expand this list as wide as you like. On this week’s GoodPractice…
120 — Why are most webinars so terrible?
Nov 5, 2018 • 33 min
At face value, webinars seem pretty great. They’re cost-effective, they’re accessible and they can be recorded for later use. So, why are they always so rubbish? This week on the podcast, Ross D is joined by James McLuckie and Jo Cook to look at…
119 — How can data transform your L&D function?
Oct 29, 2018 • 37 min
Two weeks ago we spoke about how all of our training efforts have the potential to create data. This week, we’re discussing what that looks like in practice. Sky’s Derek Mitchell joins Owen and Ross G to discuss how we can collect and visualise data…
118 — How do you develop a remote workforce?
Oct 22, 2018 • 41 min
Technology has made remote working a reality in many organisations, unchaining us from our desks and freeing us to get stuff done no matter where we are. But what does that mean for learning? How do you develop a workforce dispersed across different…
117 — Do we have evidence for training’s impact?
Oct 16, 2018 • 39 min
Around the globe, billions are spent on workplace training. Some people even do it for a living. But does it have an impact on performance? On this week’s GoodPractice Podcast, Ross G and Owen are joined by McDonald’s Kevin M. Yates to discuss. If…
116 — What makes a good learning leader?
Oct 9, 2018 • 38 min
This week on the GoodPractice Podcast, Ross D and Owen are joined by Mike Prokopeak, Editor in Chief at Chief Learning Officer magazine, to discuss what it takes to be a great learning leader. If you’d like to share your thoughts on this…
115 — What skills does a 21st-century L&D team need?
Oct 1, 2018 • 29 min
It’s been six years since the Learning & Performance Institute put out their first Capability Map. So what’s changed? This week on the GoodPractice Podcast, Ross D and Owen are joined by guests Michelle Ockers and Donald Taylor to discuss their…
114 — Who’s responsible for gender equality?
Sep 24, 2018 • 36 min
This week on The GoodPractice Podcast, we’re revisiting inclusion with a focus on gender. How do we understand the phrase ‘gender gap’ and what can be done to make equality a feature of our organisations? Ross G and Cat from the GoodPractice team are…
113 — How can xAPI drive performance?
Sep 18, 2018 • 37 min
In our second visit to the land of xAPI, Ross G and Jonny from the GoodPractice team are joined by experts from overseas. Author and performance strategist Ajay Pangarkar and Instructional Developer for the Internet of Things Anthony Altieri share…
112 — How do you design for behaviour change?
Sep 11, 2018 • 33 min
It’s an exciting week on The GoodPractice Podcast as Cathy Moore joins Ross G and James to explore her ‘action mapping’ technique. Action mapping is an outcomes-focused approach to behaviour change that we use at the start of every project. It…
111 — One organisation or multiple silos?
Sep 4, 2018 • 35 min
Is it possible to bring different functions together to enhance the employee experience? Or are we doomed to live in a world where all 20 cartons of milk have a different department name written on them? In this week’s GoodPractice Podcast, Ross G and…
110 — What’s in your L&D book bag?
Aug 28, 2018 • 38 min
Way back in episode 103 (“We need to stop overcomplicating learning”), Owen and Ross D proposed a special episode focused on the non-fiction books that thought an L&D professional could learn from. This week on The GoodPractice Podcast, we’re…
109 — Who’s responsible for Diversity and Inclusion?
Aug 21, 2018 • 39 min
As political rhetoric becomes more divisive, public and private organisations have been moving in the opposite direction: putting diversity and inclusion centre stage. But who is responsible for ensuring that such programmes actually make a difference…
108 — What is the proper role of L&D?
Aug 14, 2018 • 37 min
Everyone loves workplace learning. It means two days away from the office with the potential for a decent lunch! But it shouldn’t actually involve ‘learning’, should it? In this week’s episode of The GoodPractice Podcast, Nick Shackleton-Jones from PA…
107 — To coach, or not to coach?
Aug 2, 2018 • 32 min
Managers in many organisations are increasingly encouraged to adopt a ‘coaching’ approach to team development. But what does this mean? Can you ‘be a coach’ after just a two-day workshop? And how do you navigate the power dynamic that exists between…
106 — Evidence-based L&D
Jul 26, 2018 • 39 min
Everyone and their uncle is a learner, but does this mean that everyone knows about learning? Our guest this week, Mirjam Neelen, thinks not. This week, she joins Ross G and Owen to talk about the evidence base that we should all be referring to when…
105 — Implementing learning technologies
Jul 23, 2018 • 33 min
After nearly 20 years of implementing learning technologies, we’ve successfully found more and more elaborate ways to dump content that no one needs. Is there a better way? On this week’s podcast, Fosway’s David Perring joins Ross G and Owen to…
104 — Cognitive psychology in L&D
Jul 17, 2018 • 32 min
Learning styles, right-brain vs. left-brain, brain training — for those working in learning and development, cognitive psychology can seem like a minefield. On this week’s episode of the GoodPractice podcast, Ross D and James are joined by Dr…
103 — We need to stop overcomplicating learning
Jul 10, 2018 • 29 min
If you work in Learning and Development for a large organisation, there’s a good chance that at some point you’ve spent years putting a programme together, only to find that by the time it launches the original stakeholders have left. On this…
102 — What is xAPI anyway?
Jul 2, 2018 • 35 min
For over a decade, SCORM has been the industry standard for e-learning, helping learning and development professionals track the completion of courses and recording assessment scores. But now there’s a new standard in town: xAPI, offering far larger…
101 — Draining the content swamp
Jun 26, 2018 • 35 min
Curation tools allow organisations to deliver high-quality, relevant content to learners. But is this how they’re actually being used? This week on the podcast, Ross D and Owen are joined by Jam Pan’s David Wood to drain the content swamp. If…
100 — 100th Episode Special: Podcasters in Pubs Getting Pints
Jun 19, 2018 • 26 min
For two years we’ve been chatting work, performance and learning in the cramped confines of our office - but no longer. For our 100th episode, Ross G, Owen and James sloped off to the Raeburn Hotel in Edinburgh to reflect on favourite episodes,…
99 — Show Your Work
Jun 12, 2018 • 34 min
Have you ever completed a project, only to find that someone else had already done it? Have you ever spent hours trying to learn something new, only to find that the person across the hall could have explained it in two minutes? On this week’s…
98 — Working Across Generations
Jun 5, 2018 • 33 min
This week on The GoodPractice Podcast, Ross G and Owen are joined by Hello2morrow’s Chloe Walton to ask how far we can generalise ‘millennials’. We explore just some of the benefits to be found when organisations encourage conversations across…
97 — YouTube for learning
May 29, 2018 • 37 min
In this episode, Ross D and Owen are joined by Craig Taylor of HT2 Labs to discuss the success of his YouTube channel, ‘The Bushcraft Padawan’. How effective is YouTube at delivering ‘learning’ content? What does it take to build an audience?…
96 — Blockchain for L&D (Yes, really!)
May 22, 2018 • 37 min
Blockchain is an open, distributed ledger, that records transactions in such a way that it is nearly impossible to edit. That might sound technical, but it creates a level of trust that could reconstruct the architecture of the internet and change the…
95 — Recommendations: Human vs machine
May 15, 2018 • 37 min
Smart recommendation systems are commonplace across consumer sites like Amazon, Netflix and Facebook. But how do they compare with recommendations from a trusted human? In this episode of the GoodPractice Podcast, Ross G and Owen are joined by…
94 — Challenging trends in L&D
May 7, 2018 • 34 min
Following last week’s live episode, Ross G and Owen revisit some of the topics covered with the help of our friend Anthony Williams. We discuss whether L&D professionals really reflect on their practice, how design decisions can exclude certain…
93 — Live from London: What is the state of the nation?
May 1, 2018 • 61 min
In our second LIVE episode, Ross G and Owen pitched up on the first night of the CIPD Learning and Development Show to ask: What is the state of our profession in 2018? We tackled this question in front of a live audience of L&D professionals,…
92 — Best of breed ecosystems vs the LMS
Apr 24, 2018 • 38 min
For years the Learning Management System (LMS) has been the foundation of corporate learning but, instead of asking one technology to do everything, why don’t we pick and choose the best tools for each job? This week on the podcast, Ross G and Owen…
91 — Business impact of L&D
Apr 17, 2018 • 38 min
We’re all familiar with terms like ‘return on investment’, but do we really understand what they mean? Or are we the ‘nerd in the schoolyard’, pretending to know what the cool kids are talking about so they won’t steal our lunch money?…
90 — Marketing tactics for L&D
Apr 10, 2018 • 38 min
What lessons can L&D practitioners learn from the world of marketing? What are the specific challenges of marketing in a learning context? This week on the podcast, Ross D and Stef are joined by Yvonne Chen, VP of Marketing at Udemy for Business,…
89 — Introducing learning design
Apr 3, 2018 • 33 min
For nearly two years, we’ve been discussing work, performance and learning on this podcast. But we’ve never yet tackled ‘learning design’. This week on the GoodPractice Podcast, Ross G and James are joined by ELTjam’s Nick Robinson to do just that….
88 — Machine learning is here!
Mar 27, 2018 • 38 min
Machine learning is something you probably hear a lot about these days. But what is it? And more to the point, what can it do, and what questions should L&D be asking suppliers? GoodPractice Technical Director Jonny Anderson joins Justin and Owen…
87 — Building a learning culture
Mar 20, 2018 • 39 min
What is a learning culture? Why should we want one? And most importantly, how do we build one? Michelle Ockers joins Justin and Owen this week to lay out a roadmap for creating a learning culture in any organisation. If you want to share your own…
86 — Learning technologies in the workplace
Mar 13, 2018 • 36 min
Learning technologies are a familiar part of modern life. But how effectively are these technologies actually being used to support learning in organisations? In this week’s episode, Ross G and Owen are joined by Donald Taylor to discuss all…
85 — In defence of microlearning
Mar 6, 2018 • 42 min
This week’s podcast covers the thorny topic of microlearning. We struggle to even define microlearning, so does the term have any real value? Is it ‘chunking’? ‘Performance support’? Can we agree on a definition that makes it useful? If so,…
84 — Managing complexity with design thinking
Feb 27, 2018 • 36 min
This week on the GoodPractice Podcast, we’re continuing our discussion around ‘design thinking’ with a focus on complexity. How can we make the complicated simple? Should this always be our objective? And can we prepare people for chaos? Learning…
83 — You shouldn’t go near machine learning
Feb 20, 2018 • 37 min
Machine learning means that computers can teach themselves without the help of a human programmer, offering tremendous opportunities for justice, medicine and - more everyday - Netflix recommendations. In Learning and Development, it’s often cited as…
82 — Modern learners, not modern technologies
Feb 13, 2018 • 36 min
Last week on the podcast we gave our thoughts on the Learning Technologies conference. Today, we ask whether we should resist the urge to jump on the latest tech and focus on learners instead. Author and consultant Patti Shank joins Ross G and Owen to…
81 — Our review of Learning Technologies 2018
Feb 6, 2018 • 34 min
Learning Technologies is Europe’s leading conference for those of us working in learning and development, so this week on the GoodPractice Podcast we’re sharing our thoughts on the 2018 event. Ross G, Owen and James discuss Artificial Intelligence…
80 — How do we make digital learning accessible?
Jan 30, 2018 • 32 min
As online learning designers we’re often tempted to experiment with new functionality, but sometimes our enthusiasm for innovative approaches can create a barrier for users. On this week’s episode of the GoodPractice Podcast, eLearning Developer…
79 — Embracing change by ‘unlearning’
Jan 23, 2018 • 36 min
In the early stages of our careers we learn how to do our jobs, manage office politics and earn promotion. But those habits and behaviours that initially help us advance can become a burden. We end up in meetings because it used to be important to…
78 — Design thinking for L&D
Jan 16, 2018 • 34 min
When we’re asked to create a learning solution, how often do we think about the context within which that solution will sit? Design thinking prompts us to take a wider view, collaborating with learners and stakeholders to co-create a course or…
77 — What can we do about self-care?
Jan 9, 2018 • 39 min
What is self-care, and why is it important? Can organisations play a role in self-care for their employees? And should they? On this week’s show, Justin and Owen are joined by Sukh Pabial to discuss how we can all look after ourselves a bit…
76 — What I Learned This Year (a Christmas special)
Dec 19, 2017 • 34 min
Over the past year, we’ve had regular feedback on our feature ‘What I Learned This Week’. For us, as learning professionals, it’s a challenge to keep on learning; to practice what we preach. So for this special Christmas episode, we’ve expanded this…
75 — We need to talk about learning transfer
Dec 12, 2017 • 34 min
As an industry, we like to think we’re getting better and better at delivering effective learning solutions at the point of need. But how often do these interventions actually translate into behavioural change in the workplace? On this week’s show,…
74 — The Social Organization: Putting relationships at the heart of your strategy
Dec 5, 2017 • 35 min
We often talk about workplace culture on the GoodPractice Podcast but, this week, that word is banned as author Jon Ingham joins us to discuss his new book: The Social Organization. Jon argues that ‘culture’ is too vague, and what we actually need to…
73 — Collaboration at Work
Nov 28, 2017 • 39 min
There’s little argument that collaboration at work improves results. But how do you create a collaborative atmosphere, what are the barriers, and what are the essential ingredients to make it work? This week, Adele Weaver joins Justin and Owen to…
72 — Live from London: What do managers really think?
Nov 21, 2017 • 55 min
Everyone hates e-learning, mobile learning is the future, and no workplace learning technology can possibly compete with YouTube, right? In this special episode of the GoodPractice Podcast, recorded in front of a LIVE London audience, Owen Ferguson…
71 — VR in L&D
Nov 14, 2017 • 38 min
There’s a lot of buzz surrounding the use of virtual reality in learning and development. But how effectively is it being deployed, and how will this change in the years ahead? On this week’s episode, Ross D is joined by Rachel Burnham and Mark…
70 — Video production for L&D
Nov 7, 2017 • 37 min
In this episode, Ross D is joined by Wes Atkinson of Appitierre, Tom Hickmore of Nice Media, and GoodPractice’s very own James McLuckie to discuss the use of video in learning and development. If you’d like to share your thoughts on the…
69 — Working Out Loud to build new skills and relationships
Oct 31, 2017 • 30 min
John Stepper’s Working Out Loud is a collaborative approach to building new skills and relationships through a series of weekly meetings and activities. Over the summer, the GoodPractice Podcast’s Ross Garner took part in a Working Out Loud circle…
68 — Business basics for L&D
Oct 24, 2017 • 31 min
As learning and development professionals, should we focus on learning outcomes or business outcomes? In this week’s podcast, GoodPractice Business Development Director Chris Keenan argues that some parts of L&D lack basic business skills. He…
67 — Data analytics for L&D
Oct 17, 2017 • 37 min
Every digital interaction creates a breadcrumb trail of data, but how far has learning and development mined this data for value? On this week’s GoodPractice Podcast, learning analytics specialist Trish Uhl joins Ross G and Owen to share how modern…
66 — Discernment in L&D
Oct 10, 2017 • 37 min
In a world of fake news, thought leaders and instant answers, how often do we pause to think critically about facts and ideas? On this week’s GoodPractice Podcast, Ross G and Owen are joined by Simon Heath to discuss some of the actions we can take to…
65 — Australia’s learning technology landscape
Oct 3, 2017 • 33 min
How are learning technologies being used in Australia, and what are the challenges facing L&D practitioners? On this week’s podcast, Ross D is joined by Stef Scott and Giorgio Migliaccio to discuss GoodPractice’s latest piece of research:…
64 — What is Brain Friendly Learning?
Sep 26, 2017 • 37 min
Can we use neuroscience to improve learning solutions? And how much neuroscience do we need to understand, in order to usefully apply its lessons? Stella Collins joins Justin and James to discuss all this and more on this week’s show. If you want to…
63 — Is curation the new king of L&D?
Sep 19, 2017 • 38 min
Do we really need to produce new content in L&D, or should we just teach people how to learn for themselves? How would we then measure success, or demonstrate our output to the board? Ben Betts of HT2 Labs joins Justin and Owen to discuss the role…
62 — L&D at the coalface
Sep 12, 2017 • 32 min
What are the challenges facing L&D today, and how will these challenges evolve in the years ahead? On this week’s show, Manchester Airport Group’s Jill Julian joins Ross D and Ian to discuss the future of the profession. If you’d like to share…
61 — How can L&D use games in elearning?
Sep 5, 2017 • 34 min
Are games in elearning a powerful tool for engaging learners or a gimmick that turns them off? Maybe they’re a bit of both? This week on the GoodPractice Podcast, Emma Barrow from Yorkshire Building Society joins James, Ross G and Eoghan from the…
60 — What is the future of work?
Aug 29, 2017 • 37 min
Are we really undergoing a revolution in the workplace? Is work changing at all? And if it is, what do we need to do to adapt? This week on the GoodPractice Podcast, CIPD’s David D’Souza joins Owen and Ross G to discuss the future of work. If you’d…
59 — How can L&D support performance?
Aug 22, 2017 • 40 min
We speak about performance support almost every week on this show but, for some reason, we’ve never actually done a deep dive. So this week on the GoodPractice Podcast, Axonify’s principal learning strategist JD Dillon joins Ross G and Owen to share…
58 — What can L&D learn from deception research?
Aug 15, 2017 • 35 min
In learning and development, we’re often tasked with solving problems. But how do we know that the client or stakeholder defining the problem is telling the truth? Are they trying to deceive, or are they deceiving themselves? What questions can…
57 — Organisational design: Should L&D fight the system?
Aug 8, 2017 • 37 min
In learning and development we often accept an organisation’s design without criticism. But, if we’re in the business of improving performance, don’t we have a responsibility to challenge that design if we think it will help? This week on the…
56 — Where can we find inspiration for L&D?
Aug 1, 2017 • 28 min
‘Inspiration’ is a word that means something different to different people, but at GoodPractice we feel that we’re constantly looking to inspire and be inspired. So this week on the GoodPractice Podcast, we’ve invited Sean Brown from Virgin Money to…
55 — How can L&D start delivering online learning?
Jul 25, 2017 • 37 min
Here at GoodPractice, we often speak about learning tech as if everybody is already using it. This week, we want to take a step back for a discussion on getting started. So, today, international speaker and trendcatcher Ger Driesen of aNewSpring joins…
54 — How can journalism skills help us in L&D?
Jul 18, 2017 • 37 min
Asking good questions, listening carefully, checking facts: all skills associated with journalists. But these are the exact same skills that can help us improve as learning and development (L&D) professionals. On this week’s GoodPractice Podcast,…
53 — Does user experience for learning differ from other kinds of UX?
Jul 11, 2017 • 36 min
We recently spoke about the importance of user experience design, but how does this differ in a learning context? On this week’s GoodPractice Podcast: Julie Dirksen, author of ‘Design for How People Learn’, joins Ross and James to explore the…
52 — How can co-working support L&D?
Jul 4, 2017 • 32 min
Mobile technology and the growing popularity of freelancing have helped fuel a boom in co-working. But what does this mean for L&D? This week, Ross Dickie is joined by podcast-regular James McLuckie, along with first-time guests Fiona McBride and…
51 — How does your L&D function compare with top performers?
Jun 27, 2017 • 34 min
At GoodPractice, we’re big fans of research-based decision-making. So today on the show, we’re speaking to Laura Overton from Towards Maturity. Towards Maturity’s annual benchmark gives you an opportunity to reflect on your department’s achievements,…
50th episode special: Podcasting for learning in L&D
Jun 20, 2017 • 38 min
Over the past year or so, the GoodPractice team have produced 50 podcast episodes. To celebrate this milestone, we’ve asked three of our favourite L&D podcasters to join us in a panel discussion on: podcasting for learning. From ‘Emotion at…
49 — Evidence-based practice for HR and L&D
Jun 13, 2017 • 35 min
We all make decisions based on evidence, whether hard data or personal experience. But are we really interpreting that evidence correctly, or are we basing decisions on hunch and opinion? In HR and L&D, proponents of evidence-based practice (EBP)…
48 — How can UX design be applied to L&D?
Jun 6, 2017 • 37 min
At work, a great learning experience doesn’t start when they access a course or resource: it starts when they make a decision to become better at their job. On this week’s episode of the GoodPractice Podcast, Gemma Critchley from Aviva joins Ross and…
47 — Is responsive e-learning design essential for L&D?
May 30, 2017 • 37 min
The internet has changed a great deal in the past 10 years, but has e-learning design kept pace with the consumer market? This week on the GoodPractice Podcast, Wes Atkinson from Appitierre speaks to Ross and James from the GoodPractice team about the…
46 — Building an online learning community for L&D
May 23, 2017 • 36 min
This week on the GoodPractice Podcast: building an online learning community can be difficult. How do you encourage people to sign up? And how do you make them stay? Ross and Owen speak to Mike Collins and Ady Howes from DPG to learn about their…
45 — How important is curiosity in L&D?
May 16, 2017 • 28 min
New tech, new approaches, new fads: Our industry is awash with exciting developments, but do we approach them with the curiosity of a magpie or the curiosity of a scientist? On this week’s GoodPractice Podcast, Ross G is joined by Owen and Giorgio to…
44 — How can L&D keep up with new technology?
May 9, 2017 • 35 min
Technology advances at an exponential rate – so how on Earth do you keep up with it? What tech could you be using that you don’t know about? What should you be thinking about using next year, or in five years? What do you need to think about…
43 — Do the words we use in L&D matter?
May 2, 2017 • 30 min
The Learning and Development profession is awash with rich terminology, much of it vague and overlapping. But is the language we use a useful shorthand, an opportunity for priming or an unnecessary distraction? Then, we’ll be previewing…
42 — How to make the most of Twitter
Apr 25, 2017 • 39 min
You’ll always find a good flaming argument on Twitter, but can it actually be used in a way that’s beneficial for work? Marketing and networking are probably obvious options, but are there better ways to make use of this massive communications…
41 — Should we market L&D departments internally?
Apr 18, 2017 • 31 min
Is it important for Learning and Development departments to market themselves internally, or should they operate as wizards behind the curtain of learning? This week on the GoodPractice Podcast: Owen, Andrew and Ross G discuss internal marketing for…
40 — How can L&D leaders get the best from providers?
Apr 11, 2017 • 28 min
Learning and development leaders want to improve performance, while providers are willing to take their cash. So why isn’t everybody happy? On this week’s GoodPractice Podcast: Owen, Gemma and Ross D discuss the latest research from Towards Maturity,…
39 — What does work-life integration mean for L&D?
Apr 4, 2017 • 35 min
As technology continues to provide us with more and more ways to stay connected, the boundaries between the office and the home are becoming increasingly blurred. Where once ‘work’ and ‘life’ were regarded as competing forces that had to be…
38 — Should performance support be like online shopping?
Mar 28, 2017 • 26 min
Nowadays, self-service is the norm when it comes to shopping for groceries, renting a movie, or even opening a new bank account. The likes of Amazon and Netflix have led us to expect that products and services should be available whenever and wherever…
37 — How will you respond to the HR crisis?
Mar 21, 2017 • 31 min
As automation takes over many of our routine tasks, how should HR and L&D professionals respond? Do they have the skills to focus on improving ‘organisational effectiveness’ or will they be left behind as business leaders increasingly seek answers…
36 — What impact has psychology had on L&D?
Mar 14, 2017 • 33 min
Most of us working in L&D will have come across pop psychology in one form or another, but what are the actual psychological insights that can guide our practice? On this week’s episode of the GoodPractice Podcast, Sukh Pabial joins Owen and Ross…
35 — How do L&D professionals share ideas?
Mar 7, 2017 • 32 min
In the social media age, has print journalism had its day? And is it possible to host a good webinar? On this week’s episode of the GoodPractice podcast, Training Journal Deputy Editor Jo Cook joins Ross and James to discuss the ways that learning and…
34 — Facilitation and unconferences: the new normal?
Feb 28, 2017 • 36 min
What does a facilitator actually do? Who needs one? And what on Earth is an unconference? In this week’s GoodPractice podcast, Justin Anderson and Owen Ferguson are joined by ‘Delightful Goddess’ ™ Julie Drybrough, director of Fuchsia Blue,…
33 — Where are we with virtual reality in L&D?
Feb 21, 2017 • 35 min
If 2016 saw learning and development professionals gushing about the potential of virtual reality, then 2017 has seen them start to test those ideas. But where does it work well and what are the barriers to us all creating VR content? On this week’s…
32 — How should L&D respond to millennials?
Feb 14, 2017 • 31 min
We often hear that millennials are changing the workplace, but are they really so different from their older colleagues and how should L&D professionals respond to this challenge if so? This week on the GoodPractice podcast: Peter, James, Ross and…
31 — Ten years of the iPhone: how have smartphones changed our lives?
Feb 7, 2017 • 36 min
Ten years after the introduction of the iconic iPhone, how are our lives different? Where is mobile learning today and where does it have the potential to go? Is “mobile learning” even the right term for what smartphones do for us? This week…
30 — Compliance training: Ticking a box or having an impact?
Jan 31, 2017 • 33 min
What is the purpose of compliance training? Do we want to protect our organisations from litigation, or do we actually want to make life better for our colleagues? Are those two ideas compatible? This week on the GoodPractice podcast: Owen and Ross…
29 — Our preview of Learning Technologies 2017
Jan 24, 2017 • 31 min
This week on the GoodPractice podcast: Owen, James and Ross preview the Learning Technologies 2017 conference, taking place on February 1 and 2 at London’s Olympia venue. Who are we looking forward to hearing at the conference and what do we hope to…
28 — Micro learning, or the advantages of slapping a label on good ideas
Jan 17, 2017 • 31 min
This week on the GoodPractice podcast: Owen, James and Ross discuss ‘micro learning’. According to Donald Taylor’s 2016 L&D Global Sentiment Survey, micro learning was set to be a hot topic over the past year. But has it had an impact on our…
27 — What does 2017 have in store for L&D?
Jan 3, 2017 • 25 min
On this week’s episode of the podcast, Ross Dickie is joined by Peter Casebow and Owen Ferguson for a prospective look at 2017. What will be this year’s big trends, and what will be happening at GoodPractice in the next twelve months? If you’d…
26 — Holiday Special: Our L&D Christmas wishes
Dec 20, 2016 • 26 min
In this GoodPractice Holiday Special, team members Justin, Peter, Owen, Stef and Ross (G) share their L&D Christmas wishes. We have plenty to say about curiosity, generosity, humour and relationships, but what would you wish for in your role this…
25 — L&D’s Room 101
Dec 13, 2016 • 33 min
This week: GoodPractice team members Ross, Owen and James play a round of ‘Room 101’. What aspects of the L&D industry do they want to see consigned to the Room’s darkest depths? Professional actors, sporting analogies and visionary thought…
24 — Google It! The Secret Online Lives of UK Managers
Dec 6, 2016 • 32 min
This week: Ross, Owen and Peter from the GoodPractice team discuss our latest research into the online habits of UK managers. We look at how managers respond to workplace management challenges, how online solutions compare to offline help, and why…
23 — Making the most of internships and work experience
Nov 22, 2016 • 24 min
In this week’s podcast, Ross Dickie is joined by Peter Casebow and Justin Anderson to discuss steps organisations can take to get the most out of internships and work experience. If you’d like to share your thoughts on the show, you can find us on…
22 — How remote working increases productivity and improves work-life balance
Nov 15, 2016 • 36 min
As teams become more dispersed, and communication technology gets better, the need to work in the same physical space as colleagues has decreased. This week: Ross, Owen and Jonny from the GoodPractice team are joined by L&D consultant Niall Gavin…
21 — Classic L&D mistakes
Nov 1, 2016 • 38 min
In this week’s podcast, Owen Ferguson, Peter Casebow and Justin Anderson discuss classic L&D mistakes. L&D is a challenging profession, but are there persistent errors the industry needs to address, and if so, why do they persist? Are there…
20 — Reflections on animation
Oct 25, 2016 • 30 min
In this week’s episode, Ross Dickie is joined by Cat MacLeod and Justin Anderson to discuss the challenges they’ve faced in creating animated videos for the GoodPractice toolkit. If you’d like to share your thoughts on the show, you can find…
19 — Does face-to-face training have a role in the future of L&D?
Oct 18, 2016 • 33 min
In this week’s podcast, Justin Anderson is joined by Owen Ferguson and James McLuckie to discuss face-to-face training, and whether it is still relevant in modern L&D. Will it survive? Should it survive; and if so, in what format? Owen and…
18 — New perspectives on 70:20:10
Oct 11, 2016 • 30 min
In this week’s episode of the podcast, Ross Dickie is joined by COO Owen Ferguson and Content Marketing Manager Stef Scott to discuss the second edition of our research paper, New Perspectives on 70:20:10. As well as providing an overview of the…
17 — AI and jobs: What is the future of work?
Oct 4, 2016 • 36 min
Artificial Intelligence is already creeping into our workplace and homes through Google search, smartphones and the new Amazon Echo. But what happens to us when it starts to perform our jobs? This week on the GoodPractice podcast, the CIPD’s…
16 — The future of e-learning
Sep 20, 2016 • 29 min
The e-learning industry often suffers from a negative reputation, but why is that and what can we do to change it? On this week’s episode of the GoodPractice Podcast, James and Ross are joined by Fiona Quigley from Logicearth to discuss the…
15 — Communities of practice and showing your work
Sep 13, 2016 • 33 min
What are the benefits of belonging to a ‘community of practice’, and what can you learn by sharing your work with colleagues? This week on the podcast, Ross Garner is joined by James McLuckie and Ross Dickie to discuss these questions in…
14 — Success case method and A/B testing
Sep 6, 2016 • 30 min
This week on the show we’re evaluating the performance of our learning interventions. How do we know we’ve been successful? What do we do if we’ve failed? How do we overcome our fear of finding out which is the case? If you’d like to speak to…
13 — Agile L&D: Lessons from coding
Aug 30, 2016 • 32 min
The word ‘agile’ is tagged on to just about everything these days, but what does it actually mean? This week, Ross Dickie is joined by Owen Ferguson and Jonny Anderson to discuss the principles of agile project management and how it can be…
12 — Learning needs analysis and personal CPD
Aug 23, 2016 • 30 min
This week the GoodPractice team break open the dark art of Learning Needs Analysis. What is it? How do you do it? And where do you need to just get out of the way? Then: spell-checking goofs, the political impact of broadband, and Ross’…
11 — From order takers to performance consultants: the new role of L&D
Aug 16, 2016 • 34 min
When senior executives ask you to provide training, do you take a note of what they want or challenge them to define the problem? In this week’s episode of the GoodPractice Podcast, Australian learning performance architect Con Sotidis joins…
10 — Gamification and lessons from Pokémon GO
Aug 2, 2016 • 27 min
Pokémon GO is a cultural phenomenon. In the space of less than a month, the app has been downloaded more than 100 million times. But what is the secret to its success, and what lessons does it hold for those in the L&D industry? This week on the…
9 — Overcoming a fear of failure
Jul 19, 2016 • 30 min
This week, Cat MacLeod is joined by Owen Ferguson and Justin Anderson to discuss ways of overcoming a fear of failure. There’s also the return of ‘What I learned this week’, as well as some useful tips on how to recover from a mistake. If you’d like…
8 — Engaging learners and breaking the ice
Jul 12, 2016 • 34 min
This week, Justin Anderson is joined by James McLuckie and Andrew McGlyn to discuss ways of driving engagement with L&D resources. They also offer some useful tips on how to break the ice when networking. Want to share your thoughts on the show?…
7 — What can L&D learn from marketing?
Jul 5, 2016 • 33 min
This week, Marketing Manager Paul Gray and Online Instructional Designer Ross Garner speak to Ross Dickie about the lessons L&D can learn from the world of marketing. There’s also the return of our feature ‘What I learned this week’,…
6 — How has GoodPractice changed over the past 10 years?
Jun 28, 2016 • 31 min
This week, three GoodPractice team members who have worked here for 10 years or more share their thoughts on how the company - and their roles - have changed. How has the culture changed as the company has grown? How have they handled the challenges…
5 — Writing advice for non-writers
Jun 21, 2016 • 18 min
No matter what your role is, you’re probably going to need to write eventually. And whether it’s an email, performance review or year-end report, communicating clearly should be your goal. In this week’s episode of the GoodPractice Podcast, writers…
4 — Inside the Heads of UK Managers
Jun 14, 2016 • 31 min
This week, Owen, Ross and Justin sit down to discuss the latest GoodPractice report: ‘Inside the Heads of UK Managers’. If you have any comments on the report, you can get in touch with us on Twitter: @owenferguson, @RossGarnerGP and…
3 — Should we forget about MOOCS? Or are they just maturing?
Jun 7, 2016 • 29 min
In this third episode of the GoodPractice podcast, Craig Taylor of HT2 joins Owen and Ross to share his experiences of setting up and running Massive Online Open Courses, as well as the results of experiments that his team have run on how to make them…
2 — Lessons from CIPD L&D
May 26, 2016 • 27 min
In the second episode of the GoodPractice podcast, Owen and James share their thoughts on the CIPD L&D Show 2016. They also offer some practical tips on how to make the most of a conference experience.
1 — Is L&D dead? And can neuroscience help us at work?
May 17, 2016 • 30 min
Has Learning & Development had it’s day? Or can it adapt to fit the needs of modern organisations? In this first episode of our podcast, GoodPractice’s Owen, James and Ross have gathered round the microphones to give their prognosis. Also this…