Track Changes

Track Changes

postlight.com/trackchanges/podcast
What happens when software eats the world? Industry veterans Paul Ford and Rich Ziade chat with their friends about technology, design, and business from a distinctly East Coast point of view. Decades of experience inform their no-BS, quick-witted patter about what digital transformation really means. Created by Postlight, the digital product studio they co-founded in New York City


How to Get Hired: Paul and Rich on good interviewing practices
Dec 3 • 26 min
Answer the question: On this week’s episode of Track Changes, Paul and Rich share some interview advice they’ve learned after conducting hundreds of job interviews. We give some straight-forward tips on what to do in job interviews. We chat about the…
Promoting Digital at the Met: What does it take to be the CDO at The Metropolitan Museum of Art?
Nov 26 • 26 min
Paul and Rich discuss the job description for Chief Digital Officer at the Met
Accountability Tools: Paul and Rich on how they stay on track
Nov 19 • 26 min
Paul and Rich discuss how they stay accountable both at home and at work
Monetizing Your Brand: An interview with New York Times journalist Taylor Lorenz
Nov 12 • 29 min
Taylor Lorenz joins Paul Ford to chat about influencer culture and social media marketing
Layers of Dirt: Paul and Rich on feature driven development
Nov 5 • 31 min
Paul and Rich discuss bad and bloated software
Product-Led Growth: A conversation with Variance’s Noah Brier and James Gross
Oct 29 • 28 min
Noah Briar and James Gross break down why product-led growth (PLG) is the new and better way to make and sell software
How to Make Sales and Influence People: Paul and Rich on how to sell software
Oct 22 • 26 min
Paul and Rich share their sales tips
Going Codeless: Is this the way of the future?
Oct 15 • 32 min
Paul and Rich discuss the necessity of programming and writing code in a world of increasing automation
Understanding Coders: A Conversation with Technology Writer Clive Thompson
Oct 8 • 31 min
Clive Thompson on coders and how they shape our society
Warning Signs: What to Look Out For When Working in the Tech Industry
Oct 1 • 34 min
Paul and Rich on how to keep projects and people on track
Getting to the Heart of the Web Economy: A Look at the HiQ v. LinkedIn Lawsuit
Sep 24 • 34 min
Paul and Rich discuss the lawsuit and online ownership in the age of web scraping
That Will Never Work: A Conversation with Netflix Co-founder Marc Randolph
Sep 17 • 29 min
Marc Randolph on founding Netflix and how the company remained successful despite changing consumer habits
The Global Internet: Does it Really Exist?
Sep 10 • 35 min
Paul and Rich on internet borders and censorship
Inspect Element: What’s hiding behind the web page you’re looking at?
Sep 3 • 29 min
Paul and Rich peek behind the curtain of media news sites
Can We Sue The Internet?: Paul and Rich on Holding The Internet to Account
Aug 27 • 39 min
Can sites like Youtube be held accountable for inciting violence, discrimination and radicalization?
Analyze Society and You Have a Trend: A conversation with The Markup’s Adrianne Jeffries
Aug 20 • 28 min
Tech journalist Adrianne Jeffries on the power of using data in journalism
The Design System Has To Reflect The Business : Paul and Rich on Twitter’s Redesign
Aug 13 • 34 min
We discuss the platform’s new features and the response from its users
Playing with Fire: Why Email is a Dangerous Game
Aug 6 • 36 min
We look at the best and worst of email, and introduce a new section
You Don’t Release Software, You Let It Escape: Paul and Rich on Shipping
Jul 30 • 29 min
Paul and Rich share their tips on how to ship software, even if it’s not ready
Do Humans Need Privacy: Paul and Rich on Superhuman and Zoom
Jul 23 • 27 min
Paul and Rich discuss online privacy in light of Superhuman and Zoom scandals
Content Management for Enterprise : A conversation with Percolate’s Noah Brier
Jul 16 • 26 min
Noah Brier on how enterprises can get the most value out of their tech
Creating Need: Paul and Rich put a critical lens on new industry trends
Jul 9 • 19 min
Is investing in that new software trend really necessary?
Resilient Management: A conversation with management expert Lara Hogan
Jul 2 • 27 min
Lara Hogan on being the best manager you can be
Software Centralization vs. Decentralization: Which is best?
Jun 25 • 24 min
Paul and Rich on how to find the right software solution for your business
Getting People To Click: A Conversation With Banner Ad Expert Al Rotches
Jun 18 • 30 min
Al Rotches on how he gets people to engage online
Improving Slack: The Postlight team on developing their new product Dash
Jun 11 • 29 min
Why and how we made a new app for Slack
Stop Touching It: Paul and Rich on Software Updates
Jun 4 • 23 min
Are software updates becoming too frivolous?
Technical Definitions: A conversation with Wordnik’s founder Erin McKean
May 28 • 35 min
Erin McKean on creating the biggest online dictionary you’ve never heard of
Dear Technology, We Still Love You : Paul and Rich Come to Tech’s Defense
May 21 • 21 min
Paul and Rich sit down after Paul’s cover story on Wired to discuss how we can still love such a complicated industry
The Problem with Software: A Conversation With Former Microsoft Programmer Adam Barr
May 14 • 29 min
Why bad software exists and how to improve it
Stepping Away to Think Better: Paul and Rich on Making Time for Creative Thinking
May 7 • 19 min
Prioritize growth and allow for risk: This week Paul and Rich come back from holiday to discuss the best ways to encourage creative thinking. We uncover the relationship between reducing clutter and problem solving. We discuss the importance of…
Reflecting on Gmail 15 Years Later
Apr 30 • 33 min
Paul and Gina discuss the email service on its 15th anniversary
Marketing Funnels : You’re Just A Cog In The Machine
Apr 23 • 33 min
A live podcast event on funnels and sales!
Chasing Paper in a Digital World
Apr 16 • 22 min
Will we ever ditch the desktop?
Levelling the Playing Field: A Look at the Spotify-Apple feud
Apr 9 • 20 min
A tit-for-tat war of words about more than just music streaming.
Learning to Code to Understand Technology | A Conversation with Andrew Smith
Apr 2 • 32 min
Curiostity, coding and and the dot-com crash
Managing At My Worst and At My Best
Mar 26 • 24 min
Paul and Rich on Decision Making as a Leader
It’s Good To Be The Idiot: A Conversation on 3D and Diving Into New Technology
Mar 19 • 32 min
Turning the universal mouse button on its head: this week, Paul and Rich discuss the importance of getting into new skills and unlearning old habits. We look at Rich’s new interest in Blender, how it’s led to him making a beautiful hotdog, and the…
Letting Design Function: Product Designers Talk Relay
Mar 12 • 33 min
Do design sprints really work?
What if Al Capone wrote C+? : Evan Ratliff on the The Mastermind, Paul Le Roux
Mar 5 • 30 min
Uncovering the link between startup culture and criminal masterminds
Back to Words: Getting Past Clutter Online
Feb 26 • 27 min
The Battle Over Usability is Now Open Source, Mercury Goes Open Source!
What Harper Reed Thinks: A Conversation With Obama’s Former CTO
Feb 19 • 34 min
Techno-futurist hacker, Harper Reed, reminisces with Paul and Rich
Click to Add Title: Making a Better Pitch Deck
Feb 12 • 27 min
Paul and Rich talk about what makes a deck successful
Playing it Safe: Authentication in 2019
Feb 5 • 23 min
Passwords, permissions and digital security
How Can Data Drive Digital Journalism?: A Conversation With Chartbeat’s Josh Schwartz
Jan 29 • 27 min
It’s not all about quizzes and listicles.
So You Want To Work With An Agency : How They Get You
Jan 22 • 20 min
The Six Things To Watch Out For When Hiring An Agency
Flamethrowers, Pinterest, and Global Connectivity: Looking Forward to 2019
Jan 15 • 26 min
Searching for Optimism in the Tech Landscape of 2019
Digital Problem Solving with Perry Hewitt
Jan 8 • 32 min
Tradition and the Digital Age: On this episode of Track Changes, we sit down with Perry Hewitt, the former Chief Digital Officer of Harvard University (ever heard of it?) to break down the duties of her job. Perry talks about what it’s…
2018 in Review : Tech, Geopolitics, and Fortnite Dances
Dec 18, 2018 • 31 min
What happened in the world of technology this year?
Meeting the First Promise : How Showing Value is Your Most Valuable Political Tool
Dec 11, 2018 • 23 min
Three tips on overcoming organizational push-back
Design Gestures With Extraordinary Impact : A Conversation With Allan Chochinov
Dec 4, 2018 • 42 min
Is design equal parts strategic and aesthetic?
Is Amazon Good for Society? Because It’s Taking On New York.
Nov 27, 2018 • 31 min
Amazon has landed in Long Island City. What’s next?
Screen Time and Me Time : A Conversation On Platform Obsessions
Nov 20, 2018 • 29 min
How do our obsessions with technology influence our lives?
Can Design Be Open Source?: A conversation with Dylan Field about Figma and collaborating on design
Nov 13, 2018 • 25 min
A conversation with Dylan Field about Figma and collaborating on design
Inspect Element : Diving Into The Complexity Of The Web
Nov 6, 2018 • 21 min
Reacting to the complexity of the Web
Anniversary of Leadership
Oct 30, 2018 • 39 min
Who we are and how we drive experiences forward
The Leaky World of Tech Reporting : A Conversation With Louise Matsakis
Oct 23, 2018 • 28 min
On writing the changing architecture of the web
Announcing Upgrade!
Oct 16, 2018 • 20 min
It’s about way more than the technology.
Kill ‘Em All : All Giant Platforms Eventually Self-Destruct
Oct 9, 2018 • 31 min
Playing with geopolitics, divine intervention, and market disruption.
Turning The Digital Product Studio On Its Head : In Conversation with Jules Ehrhart
Oct 2, 2018 • 35 min
Navigating the intersection between creativity and capital
Design Matters : A Conversation on Digital Transformation
Sep 25, 2018 • 30 min
It’s not just magazines and interiors
Scaling Ethics While Scaling Platforms
Sep 18, 2018 • 33 min
Zuckerberg can smoke his own meat, but can he keep us on Facebook?
Dealing With Cycles: A Conversation with Michael Shaoul
Sep 11, 2018 • 27 min
How to understand the narrative around markets
Going Off Script : A Coversation on SDKs
Sep 4, 2018 • 25 min
When Software Design is Like Playing With Lego
Bad Blood: A Conversation on Megalomania in Silicon Valley
Aug 28, 2018 • 27 min
We talk about Theranos and how easily the world was deceived
Getting Creative with Marketing: Rick Webb’s Agency
Aug 21, 2018 • 30 min
From Subservient Chicken to Renown Author
The Innovator’s Dilemma
Aug 13, 2018 • 28 min
How defining success through the triumphs of giants is problematic
Why We Fail : A Conversation with Victor Lombardi
Aug 7, 2018 • 32 min
Paul and Will sit down with Victor Lombardi to discuss his design, failure and his new book.
Putting A Fine On Great Experience Design
Jul 31, 2018 • 28 min
Paul and Rich discuss the European Union, Google, and Antitrust
Version Control : A Conversation On Tracking Changes
Jul 24, 2018 • 25 min
Paul and Rich talk about bad software, decentralized version control and Github.
More Than Type & Color: A Conversation With Robyn Kanner
Jul 17, 2018 • 28 min
Talking with a designer about how to talk to designers.
Can You Ship It? : When Design and Engineering Isn’t Enough
Jul 10, 2018 • 24 min
A live podcast where Paul and Rich compete to see who can ship a product
The Evolution of Software with Tim Meaney
Jul 3, 2018 • 28 min
Paul and Rich discuss great software and their terrible counterparts with Tim Meaney
Privacy, Data Encryption and the Law
Jun 26, 2018 • 25 min
Paul and Rich argue about digital privacy and the government’s access to our data
An Earnest Blockchain: Manoush Zomorodi on Creativity and the Internet
Jun 19, 2018 • 31 min
We sit down with the host of Zig Zag to talk about decentralization, feminism, and how the blockchain might fix journalism The creators of Zig Zag: Manoush Zomorodi and Jen Poyant Capitalism, Journalism, and Women: This week Paul Ford…
The Whole Internet is Sneakers
Jun 12, 2018 • 34 min
Paul and Rich chat with Matthew Famularo to discuss his obsession with sneakers.
Less Machine Learning, More Human Learning: A Conversation with Charles Broskoski
Jun 5, 2018 • 26 min
Rethinking online communities using a platform designed for creative work
The Glut of the Platform Economy
May 29, 2018 • 32 min
Paul and Rich hash out their issues with the excess of crappy content on their favorite platforms
Making Sense of Capitalism and Ethics: A Conversation with Christian Madsbjerg
May 22, 2018 • 28 min
Paul and Gina meet up with Christian Madsbjerg to discuss the ideas behind his new book, “Sensemaking: The Power of Humanities in the Age of the Algorithm” What happens when you take a philosopher out of their element and plunk them into…
Meetings and the Question Mark
May 15, 2018 • 29 min
Paul and Rich talk about productive meetings and the power of single character emails.
Understanding Deception: Rex Sorgatz on Misinformation
May 8, 2018 • 30 min
Paul welcomes back Rex Sorgatz, hybrid media strategist, entrepreneur, and author of The Encyclopedia of Misinformation
Welcome to Your CMS: Converging Management Systems
May 1, 2018 • 30 min
Paul and Rich talk about the new client salesfunnel; a convergence of CRM and CMS.
Vendor Madness: Resist the Lure of the “Super Team”
Apr 24, 2018 • 30 min
Paul and Rich tell you what to do when you don’t have the budget or timelines to hire a one-stop shop
Who Really Made The Internet?: Claire L. Evans on Tech History
Apr 17, 2018 • 26 min
Paul and Gina sit down with Claire L. Evans to talk about the hidden stories of the women behind the internet
How To Cope With Facebook…Or Not
Apr 10, 2018 • 28 min
Paul and Rich sit down and talk about the terrible week at Facebook
Introducing Postlight Lebanon
Apr 3, 2018 • 25 min
How do you grow a company successfully? How do you build a company that values its culture over its profit margins? Can you successfully grow a company that started in NYC, in Lebanon? This week, Paul and Rich sit down to talk about the growth of…
Decentralized Journalism : A Conversation with Maria Bustillos
Mar 27, 2018 • 29 min
Paul and Rich sit down with Maria Bustillos to talk about Popula
Computing is Everywhere : A Conversation with Bret Victor
Mar 20, 2018 • 36 min
Paul and Rich sit down with Bret Victor, Creator of Dynamicland
The Internet Got Shrinkwrapped
Mar 13, 2018 • 29 min
Has the entry-level to the internet become too high? Has the purpose of the web shifted from a software platform to an information delivery tool? Have we lost site of what the internet really is? This week, Paul and Rich sit down to discuss the levels…
Flickr and iCloud and DropBox, Oh My
Mar 6, 2018 • 29 min
Are your photos scattered across multiple platforms? Can you access them anymore? Are you locked into platforms you barely enjoy? On this week’s episode, Paul and Rich sit down to discuss the impossibility of getting all your files in one place.
Is Your Religion Art or Technology?: A Conversation with Aaron Lammer
Feb 27, 2018 • 27 min
Is bitcoin still operating in a vaccuum? How do we trace it back to market value? What does startup technology and bitcoin have in common? Paul and Rich talk to Aaron Lammer about smoking weed, the similarities between startups and bitcoin, and the future…
Are Smart Homes the new HVAC?: Paul and Rich discuss the pros and cons of a connected home.
Feb 20, 2018 • 25 min
Do you need a security camera for your front-door? Do you need programmable lighting? Are smart homes really innovative? Paul and Rich talk about the pros and cons of connected homes, the security of our information, and the impossibility of competing…
The Elephant In The Room: Paul and Rich talk to Chris O’Neill, CEO of Evernote.
Feb 13, 2018 • 25 min
The Ups and Downs of Focusing: This week Paul Ford and Rich Ziade sit down to talk to Chris O’Neill, CEO of Evernote to discuss the company’s shift in focus. We talk about acquiring talent as an established company, digital hoarding and how to compete…
The Three Second Rule : How to Destroy Your Linked In Profile
Feb 6, 2018 • 26 min
Paul and Rich sit down to review Job Titles
Venturing Into America’s Prison Problem
Jan 30, 2018 • 26 min
Invest in the Pivot: This week Paul Ford and Rich Ziade sit down with VC, Chris Redlitz to talk about his newest venture, The Last Mile (TLM). What started as a mission to instill hope in prisoners has become a technology incubator and coding school. We…
A Good Omelet
Jan 23, 2018 • 21 min
A Bad Technology Year: This week Paul Ford and Rich Ziade sit down to talk scrutinize 2017. We talk about being letdown by iPhone X, relate the bitcoin economy to tulipmania, and question how we will deal with cyberwarfare in the future. We also make…
Dynamically Linked Library (of Congress)
Jan 16, 2018 • 34 min
Talking with Kate Zwaard and Abbey Potter about the Library of Congress Labs, an initiative that encourages creative use of the library’s archives.
Getting on the Inside
Jan 9, 2018 • 25 min
What does product management really mean? How can you effectively couple design and engineering to bring a product to life? Paul and Rich talk about the difficulty in defining the discipline of product management, the three red-flags you should avoid on a…
The Currency of Attention
Jan 2, 2018 • 31 min
Competiting with the Infinite Scroll: This week Paul Ford and Rich Ziade sit down with Matt Hartman, Partner and Director of Seed Funding at betaworks to talk about creating products that stick. We delve into the future of chatbots, why audio is an…
A Battle for the Net (Again)
Dec 26, 2017 • 28 min
Check your shoes. Are you standing in shit already?: This week Paul Ford and Rich Ziade make the case that net neutrality was never enough. Of course, congress’ vote to to repeal net neutrality protections will have huge impacts on innovation, product…
Life in Code
Dec 18, 2017 • 28 min
Have we moved too far away from the mainframe? Do engineers need more empathy? Does technology have a woman problem? Paul and Rich talk to Ellen Ullman to find out how the past 20 years of tech are shaping the next 20.
The Medium is the Mission
Dec 12, 2017 • 32 min
Words matter, writing matters and that mission is alive and well at Medium. Paul and Rich talk to Head of Product, Michael Sippey to find out more about making money in publishing, the importance of good content and his three-step approach to product…
Death in Feeds
Dec 5, 2017 • 23 min
Are we building the dystopian future we’re afraid of?: This week Paul Ford and Rich Ziade talk about Amazon, Facebook and other big-tech companies that have changed our basic human interactions. We delve into the commoditization of our feelings, valuing…
Spreadsheets Are Off The Table
Nov 28, 2017 • 30 min
For decades, startups have tried to unseat the mighty spreadsheet, with no success. Does Airtable, a database for the web, have what it takes? And what did it take to make Airtable? Paul Ford and Rich Ziade talk to Airtable co-found Andrew Ofstad to find…
Breaking Up is Hard to Do: A conversation about Facebook
Nov 21, 2017 • 39 min
Is Facebook a monopoly? This week Paul and Rich tackle the 2-billion-user elephant in the room and go back and forth on two big questions: whether Facebook violates antitrust laws and should be broken up, and how the platform (or its regulators) can…
Matt Lieber has a Gimlet Eye
Nov 14, 2017 • 41 min
From the front lines of the podcast boom: this week Paul and Rich talk to Matt Lieber, co-founder of Gimlet Media, one of the most successful podcast studios in the industry. Topics covered include the company’s origin (and the podcast that…
Paul and Rich Try to Talk About Something Else But End Up Complaining About LinkedIn Again
Nov 7, 2017 • 24 min
Is there a way to fix LinkedIn? This week Paul and Rich return one of their favorite hate-topics: LinkedIn is, in Paul’s words, “a remarkable affront to everything that we care about and believe in.” They discuss “human spam,” various UX…
Rob Dubbin Goes Off-script
Oct 31, 2017 • 45 min
From TV writing to scriptwriting software: this week Paul and Rich talk to Rob Dubbin, former writer and producer for The Colbert Report and The Late Show and current CEO of Scripto. They discuss Scripto’s creation and the special workflow…
Shutting Down
Oct 24, 2017 • 25 min
How do you pull the plug on a product people love? This week Paul and Rich talk about good and bad ways to shut a digital product, from giving people a path to export their data (good) to writing a blog post entitled “Our Incredible Journey” (bad)…
Jenn Schiffer Relates to Developers
Oct 17, 2017 • 49 min
Building a community for developers: this week Paul and Gina talk to Jenn Schiffer, community engineer at Fog Creek’s Glitch, a platform for developers to write, share, and remix code that is, in Jenn’s words, helping to “lower the barriers for…
Fighting the Hype
Oct 10, 2017 • 35 min
New technologies vs buzzwords: this week Paul and Rich discuss the challenge of sifting through trends in the technology world—and how they help clients separate what they need from what they think they need. Topics discussed include SOAP, machine…
Glenn Brown on building a digital-first Obama Foundation
Oct 3, 2017 • 40 min
Building digital tools for active citizenship: this week Paul and Rich talk to Glenn Brown, the chief digital officer at the Obama Foundation. The conversation works through each major stop in his career, from Harvard Law (including the Berkman Klein…
Paul and Rich: Good Problems to Have
Sep 26, 2017 • 34 min
“The bad times, as a manager, are easier than the good times”: this week Paul and Rich discuss a “good problem to have”—managing growth as demand for your work grows. They talk about their personal experiences at Postlight before offering up…
Anna Holmes Stays on Topic
Sep 19, 2017 • 45 min
New horizons in digital media: this week Paul and Rich talk to Anna Holmes, the founder of Jezebel and current SVP of Editorial at First Look Media, where she recently launched the visual storytelling site Topic.com. They discuss her early magazine…
Rich and Paul on Security
Sep 12, 2017 • 34 min
How does Postlight tackle security challenges? This week Paul and Rich begin the episode with takeaways from the Apple iPhone announcement (which they had not yet heard at the time of recording) before diving into a wide-ranging discussion on digital…
Oren Mor on Shipping Software at Google
Sep 5, 2017 • 43 min
The challenges of product management at scale: this week Paul and Rich talk to Oren Mor, a head of product at Goldman Sachs and a former product manager at Google. They discuss his entry into the industry, making the technology behind Microsoft’s…
No Agenda: A Chat About Meetings
Aug 29, 2017 • 34 min
What makes a good meeting? This week Paul and Rich set out to break down everyone’s least-favorite part of the workday—the meeting—but they wind up breaking down complicated office management dynamics along the way. They do offer concrete tips…
Design Takes Command
Aug 22, 2017 • 39 min
How design came to drive business: this week Paul and Rich talk about the evolution of the role of design in the tech industry, from Microsoft’s early dominance—privileging function over form—to Apple’s ascendency in the past decade, where…
Speech Coach Bill Smartt Offers His Best Advice for Better Public Speaking
Aug 15, 2017 • 38 min
Understanding the fundamentals of public speaking: this week Paul and Rich talk to Bill Smartt, a coach who believes that everyone can improve their speaking skills. They break down his three big tips—speak up, slow down, and make eye contact—and discuss…
Keeping Remotes Close
Aug 8, 2017 • 37 min
Remote working, iPhone cases, and Spotify’s UX: this week Paul and Rich tackle three very disparate reader questions. In the first, they outline Postlight’s remote working culture and the tools they use—most notably, Slack—to help everyone stay on the…
Breaker breaker! Leah Culver on starting up a new podcast platform
Aug 1, 2017 • 35 min
Changing the podcast user experience: with Paul away, Rich is joined by Postlight’s new partner, Gina Trapani, for a conversation with developer Leah Culver. They discuss her career trajectory, from embracing computer science in college to moving…
The Social Dynamics of Legacy
Jul 25, 2017 • 40 min
Understanding an organization’s older technology systems: this week Paul and Rich discuss legacy software and the work cultures around them. Topics discussed include how companies put systems in place and how they become unworkable, resistance to change,…
When Borders Collapse: Inside the World of Web Standards with Eric Meyer
Jul 18, 2017 • 42 min
The history and the future of CSS: this week Paul and Rich talk to Eric Meyer, an expert on HTML and CSS for more than two decades, about web design and standards. Touching on both basic and more technical aspects of CSS, topics covered include the…
Rich and Paul on a Decade of Life in the Shadow of the iPhone
Jul 11, 2017 • 36 min
The iPhone at 10: this week Paul and Rich reflect on the iPhone’s 10-year anniversary, discussing everything from Steve Jobs to Apple’s evolution to the future of smartphones to how Jony Ive uses a microwave. Then they debut a new segment where…
Jerome Hardaway is Bringing Vets to Tech
Jul 4, 2017 • 38 min
Helping veterans enter the tech world: this week Paul and Rich talk to Jerome Hardaway, a veteran who became a programmer before founding Vets Who Code, a nonprofit that helps other veterans do the same. They discuss the challenges he faced reentering…
Rich and Paul: Russian to Conclusions
Jun 27, 2017 • 36 min
From Amazon to Russian watches: this week Paul and Rich start by trying to rationalize Amazon’s recent acquisition of Whole Foods, a conversation summed up by Paul as, “You can Occam’s Razor this bad boy down.” They move on to Amazon’s…
Maris Kreizman Wants to Mail You Books
Jun 20, 2017 • 40 min
Analog books in the digital age: this week Paul and Rich talk to Maris Kreizman, editorial director of Book of the Month Club, the 90-year-old book subscription service that shaped American literary history. Topics discussed include BOMC’s revival…
What We Chat About When We Chat About Chat
Jun 12, 2017 • 41 min
Chat, bots, privacy, and the internet of things: this week Paul and Rich embark on a wide-ranging conversation about innovation and change in tech—and its impact on our daily lives. Topics covered include connected devices, machine learning, the…
Alex Daly Can Kickstart Your Dreams
Jun 6, 2017 • 45 min
Understanding crowdfunding with “The Crowdsourceress”: this week Paul and Rich talk to Alex Daly, a Kickstarter expert whose company, Vann Alexandra, has managed 50 campaigns and raised more than $20 million dollars. They discuss her background…
Jen Dary Wants You To Pluck Up
May 30, 2017 • 40 min
Launching the employee development movement: this week Paul and Rich talk to Jen Dary, the founder of Plucky, “a consulting firm that helps companies with their people.” They discuss the value of retention over hiring, how to reframe thinking…
Consider Yourself Notified
May 23, 2017 • 32 min
A user’s experience in a world of endless updates: this week Paul and Rich talk about the changes tech giants and digital publishers make on our mobile apps and on the web. Topics covered include our apps’ constant stream of small updates,…
John Shankman Explains the Whole Ad Stack
May 16, 2017 • 47 min
Understanding advertising on the web: this week Paul and Rich talk to John Shankman, an internet advertising veteran who has worked at companies like Federated Media, Huffington Post, and The Awl Network. He currently runs Hashtag Labs, a company that…
Sic Transit Gloria: Talking About Tech and Transportation
May 9, 2017 • 33 min
From Uber to Mars to the New York City bus system: this week Paul and Rich talk about the highs and lows of tech industry’s relationship with transportation, where some apps dismantle industries and others knit cities together. The conversation…
Aaron Lammer Is Not Safe For Work
May 2, 2017 • 43 min
Product management, from journalism to music to podcasts. This week Paul and Rich talk to Aaron Lammer about the three prongs of his career—as the co-founder of Longform, as a musician with Francis and the Lights, and as the host of Stoner, a new…
Laurie Voss Helps Millions of Programmers
Apr 25, 2017 • 41 min
Managing the world’s largest software registry: this week Paul and Rich talk to Laurie Voss, chief operating officer of npm, the JavaScript package manager that gives 7 million programmers worldwide access to hundreds of thousands of packages. They…
“Oh, Just Innovation Things,” with Michael Shane
Apr 18, 2017 • 37 min
Digital innovation and collaboration: this week Paul and Rich sit down with Michael Shane, the Global Head of Digital Innovation for Bloomberg. They discuss his journey from professional clarinetist to applying for an editorial position on a whim to…
Gina Trapani has things TODO.txt
Apr 11, 2017 • 47 min
Productivity at Postlight: this week, with Rich an ocean away, Paul is joined by Gina Trapani, a director of engineering at Postlight who is well-known for, amongst other things, founding the website Lifehacker. They discuss her productivity tool,…
Internationally Relating With Jeremy Pam
Apr 4, 2017 • 39 min
Geopolitical design thinking: this week Paul and Rich talk to Jeremy Pam, an international relations expert whose career has taken him from Wall Street to Iraq and Afghanistan to MIT to his current position at Columbia University’s Saltzman…
Talking with Kim Stanley Robinson about his global warming epic, New York 2140
Mar 28, 2017 • 40 min
Imagining New York’s underwater future: this week Paul and Rich talk to Kim Stanley Robinson, one of the most renowned science fiction writers alive. The author of nineteen novels, he describes his newest, New York 2140, as both a “post-disaster…
John Battelle on Making Web Media Possible, and Profitable
Mar 21, 2017 • 54 min
The past, present, and future of advertising on the web: this week Paul and Rich talk to John Battelle, who’s been, in Paul’s words, “an internet entrepreneur as long as there’s been internet entrepreneurship to happen.” They chronicle his…
Alan Burdick on the Nature of Time and the Terrors of Productivity
Mar 14, 2017 • 51 min
How do we measure and manage our lives? This week Paul and Rich talk to Alan Burdick, a staff writer and former senior editor at The New Yorker whose perpetual lateness led to Why Time Flies: A Mostly Scientific Investigation, a far-reaching and…
Rich and Paul Discuss the Hidden Giants of the Internet
Mar 7, 2017 • 37 min
From Amazon Web Services to YouTube cake videos: this week Paul and Rich go on a journey into the depths of the web, from its infrastructure to its myriad communities. They start with the recent AWS outage that left sites large and small scrambling…
Tech at the ACLU: In practice, and in theory
Feb 28, 2017 • 52 min
The technologists defending the Constitution: this week Paul and Rich talk to two people with very different roles at the American Civil Liberties Union. Marco Carbone, Associate Director for Internet Technology, manages the ACLU’s website,…
Lara Hogan on Engineering and Public Speaking
Feb 21, 2017 • 43 min
Demystifying public speaking: this week Paul and Rich talk to Lara Hogan, an engineering director at Etsy whose most recent book, Demystifying Public Speaking, aims to help get more diverse voices onstage in the tech world. Topics covered include…
Ryan and Dan in a World of VICE (News)
Feb 14, 2017 • 44 min
From the front lines of the changing world of media: this week Paul and Rich talk to a client, VICE News, specifically editor Ryan McCarthy and general manager Dan Fletcher. They talk about VICE News and VICE more broadly, outline Dan and Ryan’s…
Should Twitter Delete @realDonaldTrump?
Feb 7, 2017 • 47 min
Should Twitter delete the president’s personal account? Paul and Rich tackled this hotly-debated question in the first-ever live episode of Track Changes, recorded at the SVA Theatre in Manhattan as part of IxDA’s Interaction 17 conference….
Prashant Agarwal on Scaling Design
Jan 31, 2017 • 47 min
Why you need prototypes and Powerpoints: this week Paul and Rich talk to Prashant Agarwal, the VP of Design at McKinsey Digital Labs. They talk about his career trajectory, from studying business to co-founding a startup to product management to…
Nicholas Carr on How Technology Becomes Creepy
Jan 24, 2017 • 46 min
The promise—and creepiness—of the web. This week Paul and Rich talk to Nicholas Carr, the author of books including The Shallows, The Glass Cage, and, most recently, Utopia Is Creepy. Topics covered include our addictions to devices, the…
The New, Big Media
Jan 17, 2017 • 29 min
How do our media landscapes shape our lives? This week Paul and Rich have a wide-ranging conversation about media, from the changing landscape of journalism to the way we consume entertainment to the way we share information. Topics covered include…
Craig Mod on Great Design and Long Journeys—Part 2
Jan 10, 2017 • 49 min
Physically preserving the contents of the web: in the second and final installment of their conversation with Craig Mod, Paul and Rich talk to the writer, designer, and technologist about his new book and about the writing platform hi.co, the entire…
Craig Mod on Great Design and Long Journeys—Part 1
Jan 3, 2017 • 40 min
Traveling the world with Craig Mod: in the first of a two-part conversation, Paul and Rich talk to the writer, designer, and technologist about his upbringing, his early relationships with computers, and strategy tips for walking through forests. They…
Year in Review: 2016
Dec 27, 2016 • 36 min
What should we make of 2016? This week Paul and Rich recap the year, with a focus on the big tech trends of the past 12 months. Topics covered include virtual and, augmented reality, Pokémon GO, Facebook’s fake news problem, Apple’s terrible…
Colin Smith Has a Plan to Help Hundreds of NYC Public Schools
Dec 19, 2016 • 38 min
Creating change for New York City kids: this week Paul and Rich split the episode in two, with two conversations about children and learning. First they talk about their own kids’ relationships with technology and feelings about teaching them to…
Michael Sippey on Product Management—and Pivoting
Dec 13, 2016 • 48 min
Learning from successes and failures: this week Paul and Rich talk to Michael Sippey, whose career spans the history of the web, from blogging pioneer to Six Apart to director of product at Twitter to startup founder. He details his work at Twitter…
Q&A: Taking listener questions, and mission statements
Dec 6, 2016 • 34 min
Answering listener mail: this week Paul and Rich answer a few letters: first, an architect asks Rich to expand upon his analogy between small teams of software developers and architecture firms; then, a Facebook-weary listener asks why there isn’t…
Introducing Postlight Labs
Nov 29, 2016 • 27 min
A new division of Postlight: this week Paul and Rich debut Postlight Labs, a recently-launched space for innovation and experimentation within the company. They discuss Labs’ inception and some of the thinking behind its mission, and then detail…
Postlight at One
Nov 22, 2016 • 34 min
Taking stock after one year: this week Paul and Rich assess the company they founded last year and what they’ve learned in the intervening months. They detail Postlight’s origin story, talk about philosophies around hiring and building a diverse…
Cathy O’Neil on “Weapons of Math Destruction”
Nov 15, 2016 • 47 min
Our dangerous reliance on big data: in an episode recorded before the election, Rich and Paul talk to Cathy O’Neil, author of Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy. They discuss Cathy’s origins in…
Put Your Phone Down
Nov 8, 2016 • 25 min
Are we addicted to our phones? This week Paul and Rich very deliberately avoid talking about the fate of our democracy and tackle perennial questions about our devices and our (possibly unhealthy) relationships with them, starting with Andrew…
In the studio with Jeffrey Zeldman
Nov 1, 2016 • 40 min
The next step for Jeffrey Zeldman: this week Paul and Rich talk to the web design pioneer who, in Paul’s words, “designed the aesthetic of the web for a while.” They discuss his history as founder of the design studio Happy Cog and A List Apart…
Tom Vanderbilt explains all of your choices
Oct 25, 2016 • 45 min
How does the web shape our taste—and our choices? This week Paul and Rich talk to Tom Vanderbilt, author of You May Also Like: Taste in an Age of Endless Choice. They examine how online ratings affect our perceptions, the power of negative reviews,…
101 Fifth Avenue
Oct 18, 2016 • 35 min
What can we learn from the history of an address? Fresh off Postlight’s recent move to offices at 101 Fifth Avenue, Paul and Rich use The New York Times’s archives to delve into the history of that particular parcel of land. Some of the results…
A Conversation with Michael Bierut and Jessica Helfand, Part Two
Oct 11, 2016 • 44 min
How does design shape the world? This week, Paul Ford and Rich Ziade finish their conversation with Michael Bierut, a partner at Pentagram, and Jessica Helfand, senior critic at the Yale School of Art. Topics discussed include the public’s…
A Conversation with Michael Bierut and Jessica Helfand, Part One
Oct 4, 2016 • 39 min
How designers see the world: this week, Paul Ford and Rich Ziade talk to Michael Bierut, a partner at the design firm Pentagram, and Jessica Helfand, a senior critic at the Yale School of Art. In the first installment of a two-part conversation, they…
Clover Newsletter—Turning over a new leaf (or four) with founders Liza Darwin and Casey Lewis
Sep 27, 2016 • 45 min
New media on old platforms: this week Paul and Rich talk to Liza Darwin and Casey Lewis, former teen magazine editors who launched “Clover,” a daily topical newsletter and app for girls ages 13-22, early this year. They discuss their former…
“See media for pic”—a conversation on emergency alerts
Sep 20, 2016 • 36 min
Terrorism and technology: this week Paul Ford and Rich Ziade talk about a host of topics in the wake of the past weekend’s bombing in Manhattan. They cover the state of the city and the collective reaction of its residents, the ease of international…
Brightcove, Big City—talking video with David Mendels
Sep 13, 2016 • 39 min
Our all-video future: this week Paul Ford and Rich Ziade talk to David Mendels, the CEO of the video-hosting platform Brightcove. They discuss video’s rise and current dominance on the web, esports, “snackable video,” Rich’s relationship with…
Who’s Gonna Drive You Home—Talking Self-Driving Cars
Sep 6, 2016 • 34 min
What does our self-driving future look like? This week Paul Ford and Rich Ziade cover, in Rich’s words, “Bluetooth headsets, my mother, and self-driving cars.” They start with a discussion on the shortcomings of video-conferencing systems; segue…
Rational Geographic—Map Chat with Aaron Straup Cope
Aug 30, 2016 • 43 min
The history and the future of geotagging: this week Paul Ford and Rich Ziade talk to Aaron Straup Cope, a programmer who works with maps and geographical datasets. The conversation covers his time as one of Flickr’s earliest employees, data…
Julia Pimsleur—Found in Translation
Aug 23, 2016 • 45 min
Helping women build million-dollar businesses: this week Paul and Rich talk to Julia Pimsleur, founder of the Little Pim foreign language-learning series and author of Million Dollar Women: The Essential Guide for Female Entrepreneurs Who Want to Go…
This Is Haughey Do It
Aug 16, 2016 • 44 min
The evolution of MetaFilter: this week Paul Ford and Rich Ziade talk to Matt Haughey, the founder of MetaFilter, the collection of sites and communities that Paul describes as “one of the real success stories of the web.” The conversation covers…
Elizabeth Spiers is Multi-dimensional
Aug 9, 2016 • 46 min
From digital journalism to virtual reality: this week, Paul Ford and Rich Ziade talk to Elizabeth Spiers, whom Paul describes as “both a human being and essentially a human media platform.” (Elizabeth scales the description back a bit with…
Event Verizon
Aug 2, 2016 • 28 min
Verizon just bought Yahoo, but what exactly did they get? This week, Paul Ford and Rich Ziade discuss the acquisition of the beleaguered Yahoo, and mull over the long games of companies like Verizon, Google, Facebook, and Apple. They also consider the…
The DNA of NDAs
Jul 26, 2016 • 34 min
Do we need so many NDAs? This week Paul Ford and Rich Ziade discuss the proliferation of the non-disclosure agreement in the tech world and beyond, and hammer out what’s really necessary in a business contract. They talk about verbal NDAs and…
Karen McGrane—Content and discontent
Jul 19, 2016 • 44 min
How does a content strategist see the web? This week Paul Ford and Rich Ziade talk to Karen McGrane, a user-experience expert who writes books, gives speeches, leads workshops, and takes on a variety of web projects with her agency Bond Art + Science….
Mayer Lemons—a chat about Yahoo’s recent acquisitions
Jul 11, 2016 • 31 min
Marissa Mayer’s Yahoo acquisitions: this week Paul and Rich start the discussion with a recent Gizmodo article about the fate of all 53 companies Yahoo has purchased under Mayer’s leadership. Topics covered include acqui-hires, managing up vs…
Rex Sorgatz—the other side of Fate
Jul 5, 2016 • 45 min
Has the internet changed everything? This week Rich and Paul talk to writer and media strategist Rex Sorgatz, who wrote recently about returning to his small North Dakota hometown to see how (or if!) access to the world’s information has changed…
The Silence of the Cams
Jun 28, 2016 • 37 min
Your silent Facebook feed: this week Paul and Rich talk about how video has taken over Facebook—and about how 85% of those videos are viewed silently. They debate form and content, consider user experience, and fixate on a fictional video in which…
Virginia Heffernan—Magic, Loss, and Mercy Killing Horses
Jun 21, 2016 • 53 min
Aesthetics and digital technology: this week Paul and Rich talk to writer Virginia Heffernan about her new book, Magic and Loss: The Internet as Art. The conversation covers Buddhism, Angry Birds, The 4-Hour Workweek, nuclear war, ancient philosophy,…
Paul and Rich exchange frank views
Jun 14, 2016 • 39 min
The media industry versus Silicon Valley: this week Paul and Rich set out to ostensibly talk about the ongoing saga of Gawker vs Hulk Hogan and Peter Thiel (recorded just days before the Gawker bankruptcy announcement). Instead, they find themselves…
Khoi Vinh—from Subtraction to Adobe
Jun 7, 2016 • 38 min
Design and spotting talent from The New York Times to Adobe: this week Paul and Rich sit down with designer Khoi Vinh, who is currently the director of product design for mobile at Adobe. They trace his career from his early agency in New York to his…
Q&A
May 31, 2016 • 29 min
Google’s UX, tech in the classroom, and Spotify’s algorithms: this week Rich and Paul answer a host of listener questions and comments. Topics discussed include the abysmal UX of Google’s ad products, Amazon’s strategies for world domination,…
Natalie Podrazik—iOS developer and user-research spy
May 24, 2016 • 42 min
What is it like to be an iOS programmer? This week Paul and Rich talk to Natalie Podrazik about, in Paul’s words, “the gestalt of iOS programming.” Natalie traces her journey from studying comp-sci to backend programming to developing for Apple…
Meet Mercury, an automatic AMP engine for any website
May 18, 2016 • 33 min
What is the AMP format, and how will it affect publishers? This week Rich and Paul unveil Mercury, Postlight’s new AMP-conversion tool. As they break down Google’s Accelerated Mobile Pages format, they talk about why they built Mercury—and how…
Too Something? To Fail
May 9, 2016 • 32 min
How do you define success—or failure? This week, Paul and Rich tackle ideas about failure in business, the tech industry, and their lives. The result is part topical conversation (Apple, Yahoo, the penetrating gaze of Theranos founder…
Gina Trapani—coder to lifehacker and back again
May 3, 2016 • 38 min
Programming and blogging for programmers: this week Paul and Rich talk with Gina Trapani, the founder of Lifehacker and one of their newest employees. Gina talks about her journey from coding to the technology and lifestyle blog Lifehacker—and…
The Web Is Dead
Apr 26, 2016 • 37 min
Is the web dead? This week Paul and Rich eulogize the web, which has been dying since its inception. They compare the early, organic days of the web with today’s trends towards massive commercial centralization. They also talk about Outbrain and…
Camille and Kellan are Friends (and CTOs)
Apr 18, 2016 • 41 min
What is it like to be a CTO? This week Paul and Rich talk to two former chief technology officers: Camille Fournier, who was previously at Rent the Runway, and Kellan Elliott-McCrea, who was previously at Etsy. They discuss the CTO’s role within a…
Takin’ It Meta
Apr 12, 2016 • 33 min
Why is publishing on the web so fractured? This week Paul and Rich make a podcast about making a podcast—or more specifically, about the difficulties of publishing content on disparate platforms across the web. They discuss native advertising versus…
The Man Who Killed Clippy, Part 2
Apr 5, 2016 • 35 min
Microsoft Word and the legacy of Clippy: in the second of a two-part episode, Paul and Rich continue their conversation with Dean Hachamovitch, former corporate vice president for Internet Explorer at Microsoft. This time they spend a while…
The Man Who Killed Clippy, Part 1
Mar 28, 2016 • 31 min
Going deep inside Microsoft: in the first of a two-part episode, Paul and Rich talk to Dean Hachamovitch, the former corporate vice president for Internet Explorer at Microsoft. In this installment, they talk about what that job is like on day one,…
Add Me to Your Professional Network
Mar 22, 2016 • 36 min
Why is LinkedIn so unpleasant? This week Paul and Rich want to connect with you, as they tackle the messy hellscape that is LinkedIn. What makes the site so bad—and what, if anything, could make it better? And in the second half of the show, they…
Anil Dash, Capitalist to Activist
Mar 14, 2016 • 38 min
Ethics and access on the web: in this week’s episode, Paul and Rich talk to entrepreneur-turned-activist Anil Dash about the early days of the web, access and inclusivity, and the ethical responsibilities of the people who build digital…
Presidential web platforms ranked
Mar 7, 2016 • 26 min
What does your CMS say about your chances as a presidential candidate? “The last couple election cycles, your typical Republican website looked like it was ten years older than it was, and was prepared by dogs.” –Paul Ford But man, things have…
The FBI vs. Apple and Rich vs. Paul
Feb 29, 2016 • 48 min
The debate over security, privacy, and technology: this week’s episode starts with a battle between two titans, Apple vs. the FBI and/or Paul vs. Rich. Weighing in on the ongoing phone encryption saga, Rich sides with the government’s right to…
Deep inside Facebook and Silicon Valley with Jon Lax
Feb 24, 2016 • 53 min
From a design firm in Toronto to Facebook and Silicon Valley: on the first-ever episode of Track Changes, Postlight founders Paul Ford and Rich Ziade introduce themselves and sit down with Jon Lax, director of product design at Facebook, to talk about…