Track Changes

Track Changes
Technology and culture, hosted by the people of Postlight.
Meeting the First Promise : How Showing Value is Your Most Valuable Political Tool
Dec 11 • 23 min
Three tips on overcoming organizational push-back
Design Gestures With Extraordinary Impact : A Conversation With Allan Chochinov
Dec 4 • 42 min
Is design equal parts strategic and aesthetic?
Is Amazon Good for Society? Because It’s Taking On New York.
Nov 27 • 31 min
Amazon has landed in Long Island City. What’s next?
Screen Time and Me Time : A Conversation On Platform Obsessions
Nov 20 • 29 min
How do our obsessions with technology influence our lives?
Can Design Be Open Source?: A conversation with Dylan Field about Figma and collaborating on design
Nov 13 • 25 min
A conversation with Dylan Field about Figma and collaborating on design
Inspect Element : Diving Into The Complexity Of The Web
Nov 6 • 21 min
Reacting to the complexity of the Web
Anniversary of Leadership
Oct 30 • 39 min
Who we are and how we drive experiences forward
The Leaky World of Tech Reporting : A Conversation With Louise Matsakis
Oct 23 • 28 min
On writing the changing architecture of the web
Announcing Upgrade!
Oct 16 • 20 min
It’s about way more than the technology.
Kill ‘Em All : All Giant Platforms Eventually Self-Destruct
Oct 9 • 31 min
Playing with geopolitics, divine intervention, and market disruption.
Turning The Digital Product Studio On Its Head : In Conversation with Jules Ehrhart
Oct 2 • 35 min
Navigating the intersection between creativity and capital
Design Matters : A Conversation on Digital Transformation
Sep 25 • 30 min
It’s not just magazines and interiors
Scaling Ethics While Scaling Platforms
Sep 18 • 33 min
Zuckerberg can smoke his own meat, but can he keep us on Facebook?
Dealing With Cycles: A Conversation with Michael Shaoul
Sep 11 • 27 min
How to understand the narrative around markets
Going Off Script : A Coversation on SDKs
Sep 4 • 25 min
When Software Design is Like Playing With Lego
Bad Blood: A Conversation on Megalomania in Silicon Valley
Aug 28 • 27 min
We talk about Theranos and how easily the world was deceived
Getting Creative with Marketing: Rick Webb’s Agency
Aug 21 • 30 min
From Subservient Chicken to Renown Author
The Innovator’s Dilemma
Aug 13 • 28 min
How defining success through the triumphs of giants is problematic
Why We Fail : A Conversation with Victor Lombardi
Aug 7 • 32 min
Paul and Will sit down with Victor Lombardi to discuss his design, failure and his new book.
Putting A Fine On Great Experience Design
Jul 31 • 28 min
Paul and Rich discuss the European Union, Google, and Antitrust
Version Control : A Conversation On Tracking Changes
Jul 24 • 25 min
Paul and Rich talk about bad software, decentralized version control and Github.
More Than Type & Color: A Conversation With Robyn Kanner
Jul 17 • 28 min
Talking with a designer about how to talk to designers.
Can You Ship It? : When Design and Engineering Isn’t Enough
Jul 10 • 24 min
A live podcast where Paul and Rich compete to see who can ship a product
The Evolution of Software with Tim Meaney
Jul 3 • 28 min
Paul and Rich discuss great software and their terrible counterparts with Tim Meaney
Privacy, Data Encryption and the Law
Jun 26 • 25 min
Paul and Rich argue about digital privacy and the government’s access to our data
An Earnest Blockchain: Manoush Zomorodi on Creativity and the Internet
Jun 19 • 31 min
We sit down with the host of Zig Zag to talk about decentralization, feminism, and how the blockchain might fix journalism The creators of Zig Zag: Manoush Zomorodi and Jen Poyant Capitalism, Journalism, and Women: This week Paul Ford…
The Whole Internet is Sneakers
Jun 12 • 34 min
Paul and Rich chat with Matthew Famularo to discuss his obsession with sneakers.
Less Machine Learning, More Human Learning: A Conversation with Charles Broskoski
Jun 5 • 26 min
Rethinking online communities using a platform designed for creative work
The Glut of the Platform Economy
May 29 • 32 min
Paul and Rich hash out their issues with the excess of crappy content on their favorite platforms
Making Sense of Capitalism and Ethics: A Conversation with Christian Madsbjerg
May 22 • 28 min
Paul and Gina meet up with Christian Madsbjerg to discuss the ideas behind his new book, “Sensemaking: The Power of Humanities in the Age of the Algorithm” What happens when you take a philosopher out of their element and plunk them into…
Meetings and the Question Mark
May 15 • 29 min
Paul and Rich talk about productive meetings and the power of single character emails.
Understanding Deception: Rex Sorgatz on Misinformation
May 8 • 30 min
Paul welcomes back Rex Sorgatz, hybrid media strategist, entrepreneur, and author of The Encyclopedia of Misinformation
Welcome to Your CMS: Converging Management Systems
May 1 • 30 min
Paul and Rich talk about the new client salesfunnel; a convergence of CRM and CMS.
Vendor Madness: Resist the Lure of the “Super Team”
Apr 24 • 30 min
Paul and Rich tell you what to do when you don’t have the budget or timelines to hire a one-stop shop
Who Really Made The Internet?: Claire L. Evans on Tech History
Apr 17 • 26 min
Paul and Gina sit down with Claire L. Evans to talk about the hidden stories of the women behind the internet
How To Cope With Facebook…Or Not
Apr 10 • 28 min
Paul and Rich sit down and talk about the terrible week at Facebook
Introducing Postlight Lebanon
Apr 3 • 25 min
How do you grow a company successfully? How do you build a company that values its culture over its profit margins? Can you successfully grow a company that started in NYC, in Lebanon? This week, Paul and Rich sit down to talk about the growth of…
Decentralized Journalism : A Conversation with Maria Bustillos
Mar 27 • 29 min
Paul and Rich sit down with Maria Bustillos to talk about Popula
Computing is Everywhere : A Conversation with Bret Victor
Mar 20 • 36 min
Paul and Rich sit down with Bret Victor, Creator of Dynamicland
The Internet Got Shrinkwrapped
Mar 13 • 29 min
Has the entry-level to the internet become too high? Has the purpose of the web shifted from a software platform to an information delivery tool? Have we lost site of what the internet really is? This week, Paul and Rich sit down to discuss the levels…
Flickr and iCloud and DropBox, Oh My
Mar 6 • 29 min
Are your photos scattered across multiple platforms? Can you access them anymore? Are you locked into platforms you barely enjoy? On this week’s episode, Paul and Rich sit down to discuss the impossibility of getting all your files in one place.
Is Your Religion Art or Technology?: A Conversation with Aaron Lammer
Feb 27 • 27 min
Is bitcoin still operating in a vaccuum? How do we trace it back to market value? What does startup technology and bitcoin have in common? Paul and Rich talk to Aaron Lammer about smoking weed, the similarities between startups and bitcoin, and the future…
Are Smart Homes the new HVAC?: Paul and Rich discuss the pros and cons of a connected home.
Feb 20 • 25 min
Do you need a security camera for your front-door? Do you need programmable lighting? Are smart homes really innovative? Paul and Rich talk about the pros and cons of connected homes, the security of our information, and the impossibility of competing…
The Elephant In The Room: Paul and Rich talk to Chris O’Neill, CEO of Evernote.
Feb 13 • 25 min
The Ups and Downs of Focusing: This week Paul Ford and Rich Ziade sit down to talk to Chris O’Neill, CEO of Evernote to discuss the company’s shift in focus. We talk about acquiring talent as an established company, digital hoarding and how to compete…
The Three Second Rule : How to Destroy Your Linked In Profile
Feb 6 • 26 min
Paul and Rich sit down to review Job Titles
Venturing Into America’s Prison Problem
Jan 30 • 26 min
Invest in the Pivot: This week Paul Ford and Rich Ziade sit down with VC, Chris Redlitz to talk about his newest venture, The Last Mile (TLM). What started as a mission to instill hope in prisoners has become a technology incubator and coding school. We…
A Good Omelet
Jan 23 • 21 min
A Bad Technology Year: This week Paul Ford and Rich Ziade sit down to talk scrutinize 2017. We talk about being letdown by iPhone X, relate the bitcoin economy to tulipmania, and question how we will deal with cyberwarfare in the future. We also make…
Dynamically Linked Library (of Congress)
Jan 16 • 34 min
Talking with Kate Zwaard and Abbey Potter about the Library of Congress Labs, an initiative that encourages creative use of the library’s archives.
Getting on the Inside
Jan 9 • 25 min
What does product management really mean? How can you effectively couple design and engineering to bring a product to life? Paul and Rich talk about the difficulty in defining the discipline of product management, the three red-flags you should avoid on a…
The Currency of Attention
Jan 2 • 31 min
Competiting with the Infinite Scroll: This week Paul Ford and Rich Ziade sit down with Matt Hartman, Partner and Director of Seed Funding at betaworks to talk about creating products that stick. We delve into the future of chatbots, why audio is an…
A Battle for the Net (Again)
Dec 26, 2017 • 28 min
Check your shoes. Are you standing in shit already?: This week Paul Ford and Rich Ziade make the case that net neutrality was never enough. Of course, congress’ vote to to repeal net neutrality protections will have huge impacts on innovation, product…
Life in Code
Dec 18, 2017 • 28 min
Have we moved too far away from the mainframe? Do engineers need more empathy? Does technology have a woman problem? Paul and Rich talk to Ellen Ullman to find out how the past 20 years of tech are shaping the next 20.
The Medium is the Mission
Dec 12, 2017 • 32 min
Words matter, writing matters and that mission is alive and well at Medium. Paul and Rich talk to Head of Product, Michael Sippey to find out more about making money in publishing, the importance of good content and his three-step approach to product…
Death in Feeds
Dec 5, 2017 • 23 min
Are we building the dystopian future we’re afraid of?: This week Paul Ford and Rich Ziade talk about Amazon, Facebook and other big-tech companies that have changed our basic human interactions. We delve into the commoditization of our feelings, valuing…
Spreadsheets Are Off The Table
Nov 28, 2017 • 30 min
For decades, startups have tried to unseat the mighty spreadsheet, with no success. Does Airtable, a database for the web, have what it takes? And what did it take to make Airtable? Paul Ford and Rich Ziade talk to Airtable co-found Andrew Ofstad to find…
Breaking Up is Hard to Do: A conversation about Facebook
Nov 21, 2017 • 39 min
Is Facebook a monopoly? This week Paul and Rich tackle the 2-billion-user elephant in the room and go back and forth on two big questions: whether Facebook violates antitrust laws and should be broken up, and how the platform (or its regulators) can…
Matt Lieber has a Gimlet Eye
Nov 14, 2017 • 41 min
From the front lines of the podcast boom: this week Paul and Rich talk to Matt Lieber, co-founder of Gimlet Media, one of the most successful podcast studios in the industry. Topics covered include the company’s origin (and the podcast that…
Paul and Rich Try to Talk About Something Else But End Up Complaining About LinkedIn Again
Nov 7, 2017 • 24 min
Is there a way to fix LinkedIn? This week Paul and Rich return one of their favorite hate-topics: LinkedIn is, in Paul’s words, “a remarkable affront to everything that we care about and believe in.” They discuss “human spam,” various UX…
Rob Dubbin Goes Off-script
Oct 31, 2017 • 45 min
From TV writing to scriptwriting software: this week Paul and Rich talk to Rob Dubbin, former writer and producer for The Colbert Report and The Late Show and current CEO of Scripto. They discuss Scripto’s creation and the special workflow…
Shutting Down
Oct 24, 2017 • 25 min
How do you pull the plug on a product people love? This week Paul and Rich talk about good and bad ways to shut a digital product, from giving people a path to export their data (good) to writing a blog post entitled “Our Incredible Journey” (bad)…
Jenn Schiffer Relates to Developers
Oct 17, 2017 • 49 min
Building a community for developers: this week Paul and Gina talk to Jenn Schiffer, community engineer at Fog Creek’s Glitch, a platform for developers to write, share, and remix code that is, in Jenn’s words, helping to “lower the barriers for…
Fighting the Hype
Oct 10, 2017 • 35 min
New technologies vs buzzwords: this week Paul and Rich discuss the challenge of sifting through trends in the technology world—and how they help clients separate what they need from what they think they need. Topics discussed include SOAP, machine…
Glenn Brown on building a digital-first Obama Foundation
Oct 3, 2017 • 40 min
Building digital tools for active citizenship: this week Paul and Rich talk to Glenn Brown, the chief digital officer at the Obama Foundation. The conversation works through each major stop in his career, from Harvard Law (including the Berkman Klein…
Paul and Rich: Good Problems to Have
Sep 26, 2017 • 34 min
“The bad times, as a manager, are easier than the good times”: this week Paul and Rich discuss a “good problem to have”—managing growth as demand for your work grows. They talk about their personal experiences at Postlight before offering up…
Anna Holmes Stays on Topic
Sep 19, 2017 • 45 min
New horizons in digital media: this week Paul and Rich talk to Anna Holmes, the founder of Jezebel and current SVP of Editorial at First Look Media, where she recently launched the visual storytelling site They discuss her early magazine…
Rich and Paul on Security
Sep 12, 2017 • 34 min
How does Postlight tackle security challenges? This week Paul and Rich begin the episode with takeaways from the Apple iPhone announcement (which they had not yet heard at the time of recording) before diving into a wide-ranging discussion on digital…
Oren Mor on Shipping Software at Google
Sep 5, 2017 • 43 min
The challenges of product management at scale: this week Paul and Rich talk to Oren Mor, a head of product at Goldman Sachs and a former product manager at Google. They discuss his entry into the industry, making the technology behind Microsoft’s…
No Agenda: A Chat About Meetings
Aug 29, 2017 • 34 min
What makes a good meeting? This week Paul and Rich set out to break down everyone’s least-favorite part of the workday—the meeting—but they wind up breaking down complicated office management dynamics along the way. They do offer concrete tips…
Design Takes Command
Aug 22, 2017 • 39 min
How design came to drive business: this week Paul and Rich talk about the evolution of the role of design in the tech industry, from Microsoft’s early dominance—privileging function over form—to Apple’s ascendency in the past decade, where…
Speech Coach Bill Smartt Offers His Best Advice for Better Public Speaking
Aug 15, 2017 • 38 min
Understanding the fundamentals of public speaking: this week Paul and Rich talk to Bill Smartt, a coach who believes that everyone can improve their speaking skills. They break down his three big tips—speak up, slow down, and make eye contact—and discuss…
Keeping Remotes Close
Aug 8, 2017 • 37 min
Remote working, iPhone cases, and Spotify’s UX: this week Paul and Rich tackle three very disparate reader questions. In the first, they outline Postlight’s remote working culture and the tools they use—most notably, Slack—to help everyone stay on the…
Breaker breaker! Leah Culver on starting up a new podcast platform
Aug 1, 2017 • 35 min
Changing the podcast user experience: with Paul away, Rich is joined by Postlight’s new partner, Gina Trapani, for a conversation with developer Leah Culver. They discuss her career trajectory, from embracing computer science in college to moving…
The Social Dynamics of Legacy
Jul 25, 2017 • 40 min
Understanding an organization’s older technology systems: this week Paul and Rich discuss legacy software and the work cultures around them. Topics discussed include how companies put systems in place and how they become unworkable, resistance to change,…
When Borders Collapse: Inside the World of Web Standards with Eric Meyer
Jul 18, 2017 • 42 min
The history and the future of CSS: this week Paul and Rich talk to Eric Meyer, an expert on HTML and CSS for more than two decades, about web design and standards. Touching on both basic and more technical aspects of CSS, topics covered include the…
Rich and Paul on a Decade of Life in the Shadow of the iPhone
Jul 11, 2017 • 36 min
The iPhone at 10: this week Paul and Rich reflect on the iPhone’s 10-year anniversary, discussing everything from Steve Jobs to Apple’s evolution to the future of smartphones to how Jony Ive uses a microwave. Then they debut a new segment where…
Jerome Hardaway is Bringing Vets to Tech
Jul 4, 2017 • 38 min
Helping veterans enter the tech world: this week Paul and Rich talk to Jerome Hardaway, a veteran who became a programmer before founding Vets Who Code, a nonprofit that helps other veterans do the same. They discuss the challenges he faced reentering…
Rich and Paul: Russian to Conclusions
Jun 27, 2017 • 36 min
From Amazon to Russian watches: this week Paul and Rich start by trying to rationalize Amazon’s recent acquisition of Whole Foods, a conversation summed up by Paul as, “You can Occam’s Razor this bad boy down.” They move on to Amazon’s…
Maris Kreizman Wants to Mail You Books
Jun 20, 2017 • 40 min
Analog books in the digital age: this week Paul and Rich talk to Maris Kreizman, editorial director of Book of the Month Club, the 90-year-old book subscription service that shaped American literary history. Topics discussed include BOMC’s revival…
What We Chat About When We Chat About Chat
Jun 12, 2017 • 41 min
Chat, bots, privacy, and the internet of things: this week Paul and Rich embark on a wide-ranging conversation about innovation and change in tech—and its impact on our daily lives. Topics covered include connected devices, machine learning, the…
Alex Daly Can Kickstart Your Dreams
Jun 6, 2017 • 45 min
Understanding crowdfunding with “The Crowdsourceress”: this week Paul and Rich talk to Alex Daly, a Kickstarter expert whose company, Vann Alexandra, has managed 50 campaigns and raised more than $20 million dollars. They discuss her background…
Jen Dary Wants You To Pluck Up
May 30, 2017 • 40 min
Launching the employee development movement: this week Paul and Rich talk to Jen Dary, the founder of Plucky, “a consulting firm that helps companies with their people.” They discuss the value of retention over hiring, how to reframe thinking…
Consider Yourself Notified
May 23, 2017 • 32 min
A user’s experience in a world of endless updates: this week Paul and Rich talk about the changes tech giants and digital publishers make on our mobile apps and on the web. Topics covered include our apps’ constant stream of small updates,…
John Shankman Explains the Whole Ad Stack
May 16, 2017 • 47 min
Understanding advertising on the web: this week Paul and Rich talk to John Shankman, an internet advertising veteran who has worked at companies like Federated Media, Huffington Post, and The Awl Network. He currently runs Hashtag Labs, a company that…
Sic Transit Gloria: Talking About Tech and Transportation
May 9, 2017 • 33 min
From Uber to Mars to the New York City bus system: this week Paul and Rich talk about the highs and lows of tech industry’s relationship with transportation, where some apps dismantle industries and others knit cities together. The conversation…
Aaron Lammer Is Not Safe For Work
May 2, 2017 • 43 min
Product management, from journalism to music to podcasts. This week Paul and Rich talk to Aaron Lammer about the three prongs of his career—as the co-founder of Longform, as a musician with Francis and the Lights, and as the host of Stoner, a new…
Laurie Voss Helps Millions of Programmers
Apr 25, 2017 • 41 min
Managing the world’s largest software registry: this week Paul and Rich talk to Laurie Voss, chief operating officer of npm, the JavaScript package manager that gives 7 million programmers worldwide access to hundreds of thousands of packages. They…
“Oh, Just Innovation Things,” with Michael Shane
Apr 18, 2017 • 37 min
Digital innovation and collaboration: this week Paul and Rich sit down with Michael Shane, the Global Head of Digital Innovation for Bloomberg. They discuss his journey from professional clarinetist to applying for an editorial position on a whim to…
Gina Trapani has things TODO.txt
Apr 11, 2017 • 47 min
Productivity at Postlight: this week, with Rich an ocean away, Paul is joined by Gina Trapani, a director of engineering at Postlight who is well-known for, amongst other things, founding the website Lifehacker. They discuss her productivity tool,…
Internationally Relating With Jeremy Pam
Apr 4, 2017 • 39 min
Geopolitical design thinking: this week Paul and Rich talk to Jeremy Pam, an international relations expert whose career has taken him from Wall Street to Iraq and Afghanistan to MIT to his current position at Columbia University’s Saltzman…
Talking with Kim Stanley Robinson about his global warming epic, New York 2140
Mar 28, 2017 • 40 min
Imagining New York’s underwater future: this week Paul and Rich talk to Kim Stanley Robinson, one of the most renowned science fiction writers alive. The author of nineteen novels, he describes his newest, New York 2140, as both a “post-disaster…
John Battelle on Making Web Media Possible, and Profitable
Mar 21, 2017 • 54 min
The past, present, and future of advertising on the web: this week Paul and Rich talk to John Battelle, who’s been, in Paul’s words, “an internet entrepreneur as long as there’s been internet entrepreneurship to happen.” They chronicle his…
Alan Burdick on the Nature of Time and the Terrors of Productivity
Mar 14, 2017 • 51 min
How do we measure and manage our lives? This week Paul and Rich talk to Alan Burdick, a staff writer and former senior editor at The New Yorker whose perpetual lateness led to Why Time Flies: A Mostly Scientific Investigation, a far-reaching and…
Rich and Paul Discuss the Hidden Giants of the Internet
Mar 7, 2017 • 37 min
From Amazon Web Services to YouTube cake videos: this week Paul and Rich go on a journey into the depths of the web, from its infrastructure to its myriad communities. They start with the recent AWS outage that left sites large and small scrambling…
Tech at the ACLU: In practice, and in theory
Feb 28, 2017 • 52 min
The technologists defending the Constitution: this week Paul and Rich talk to two people with very different roles at the American Civil Liberties Union. Marco Carbone, Associate Director for Internet Technology, manages the ACLU’s website,…
Lara Hogan on Engineering and Public Speaking
Feb 21, 2017 • 43 min
Demystifying public speaking: this week Paul and Rich talk to Lara Hogan, an engineering director at Etsy whose most recent book, Demystifying Public Speaking, aims to help get more diverse voices onstage in the tech world. Topics covered include…
Ryan and Dan in a World of VICE (News)
Feb 14, 2017 • 44 min
From the front lines of the changing world of media: this week Paul and Rich talk to a client, VICE News, specifically editor Ryan McCarthy and general manager Dan Fletcher. They talk about VICE News and VICE more broadly, outline Dan and Ryan’s…
Should Twitter Delete @realDonaldTrump?
Feb 7, 2017 • 47 min
Should Twitter delete the president’s personal account? Paul and Rich tackled this hotly-debated question in the first-ever live episode of Track Changes, recorded at the SVA Theatre in Manhattan as part of IxDA’s Interaction 17 conference….
Prashant Agarwal on Scaling Design
Jan 31, 2017 • 47 min
Why you need prototypes and Powerpoints: this week Paul and Rich talk to Prashant Agarwal, the VP of Design at McKinsey Digital Labs. They talk about his career trajectory, from studying business to co-founding a startup to product management to…
Nicholas Carr on How Technology Becomes Creepy
Jan 24, 2017 • 46 min
The promise—and creepiness—of the web. This week Paul and Rich talk to Nicholas Carr, the author of books including The Shallows, The Glass Cage, and, most recently, Utopia Is Creepy. Topics covered include our addictions to devices, the…
The New, Big Media
Jan 17, 2017 • 29 min
How do our media landscapes shape our lives? This week Paul and Rich have a wide-ranging conversation about media, from the changing landscape of journalism to the way we consume entertainment to the way we share information. Topics covered include…