Shared Insights: The Podcast from BA Insight

Shared Insights: The Podcast from BA Insight
Shared Insights is a podcast about modernizing enterprise search and intranets to improve employee collaboration and productivity. From customer stories to behind the scenes tales of our own developers, we aim to share what makes our approach to finding and accessing content across the enterprise a transformative force.

76: Knowledge Management in Crisis Response with Chris Smith
Jun 18 • 26 min
Chris Smith is the internal entrepreneur at a major New York-based law firm. He works with the firm’s lawyers to identify opportunities, shape creative solutions. He’s with us today to reflect on Knowledge Management challenges through the lens of our…
75: Building KM Across Generations: Daniel Ranta on Transparency, Findability, and Unity in Knowledge Management
May 19 • 31 min
Daniel Ranta shares his experience in building knowledge management systems and architecting knowledge networks that work, and some guidance if you find your efforts are coming up short.
74: Get ready to unleash your data across systems with Connectors, Microsoft Search at Ignite 2019
Nov 19, 2019 • 15 min
BA Insight founder and head of development Tony Malandain joins us today to share his experience at Microsoft Ignite 2019.
73: Invite AI to your Enterprise Search with Sanjaya Paudel
Sep 4, 2019 • 24 min
Sanjaya Paudel offers an introduction into the kinds of benefits that come with integrating artificial intelligence and machine learning into your enterprise search solutions.
72: Better Together: AI-Driven Enterprise Search and ServiceNow Digital Workflow
Jul 30, 2019 • 30 min
This week on the show, BA Insight CTO Sean Coleman joins us to describe how AI-driven enterprise search can augment your digital workflows and bring greater efficiency, satisfaction, and service to your users and stakeholders.
71: Everything that was science fiction when we were kids is now real
May 31, 2019 • 24 min
Author, speaker, and futurist Sid Probstein joins us this week to talk about the perils of prediction in technology, and the delights that come at the end of the trending rainbow.
70: BA Insight CEO Massood Zarrabian helps you develop a sound business case for search
May 8, 2019 • 22 min
How do you capture a viable return on your search investment? BA Insight CEO Massood Zarrabian joins us today to help you develop a business case to do just that with an emphasis on Return on Value (ROV).
69: Innovation and exploration in enterprise search at Orrick
Mar 29, 2019 • 24 min
Knowledge architect Scott Mortenson shares his experience in building enterprise search applications for global law firm Orrick. Efficiency and effectiveness are everything for the firm and its clients, so creating a system that is both powerful and…
68: Plumbing the Depths of Data with AI and Natural Language Processing
Mar 6, 2019 • 16 min
Today on the show, BA Insight CTO Sean Coleman is back to share his team’s experience investigating the landscape of artificial intelligence and natural language processing technologies and how you can best make use of them in your stack, and the state of…
67: Artificial Intelligence versus Human Intelligence: One Doesn’t Trump The Other
Jan 30, 2019 • 20 min
BA Insight Technical Account Representative Jason McCullagh joins us today to bring a message of balance between what AI can accomplish, and where you should focus old fashioned human intelligence to best effect in your effort to improve findability.
66: Esteve Pharmaceuticals Drives Integration and Collaboration Through BA Insight Connectors
Jan 7, 2019 • 19 min
Xavier Ayala is a digital business transformation strategist at Esteve Pharmaceuticals headquartered in Barcelona, Spain. Their challenge? How do you integrate SharePoint and OpenText LiveLink for quick access to terabytes of documents to over 2,500…
65: Sean Coleman Brings Reflections on Microsoft Search from Ignite 2018
Dec 7, 2018 • 17 min
It’s been a busy season in the technology sector but now that conference travel is slowing down, we’ve caught up with BA Insight CTO Sean Coleman for a recap of his experience at Microsoft Ignite 2018.
64: Patrick Rochel saves time, increases agility by going paperless at major financial services firm
Nov 14, 2018 • 23 min
Patrick Rochel serves as SharePoint Solution Architect at a major global financial services firm. He joins us today to share the story of transformation. In the wake of a legacy of paper, two years ago their CEO made an announcement: it was time for the…
63: Importance of Integrating Intelligence into your Intranet
Oct 11, 2018 • 32 min
Bonzai Intranet Founder and Director of Product, Michal Pisarek, joins us today to talk about the importance of integrating intelligence into your intranet.
62: Town Planning: Building your new digital workplace
Sep 11, 2018 • 23 min
ClearBox’s Sam Marshall to talk to us about employee experience in the digital workplace, diagnosing enterprise search, and how to approach the people challenges you might run into along the way.
61: Intelligent Search Technology Continues to Make Huge Strides
Aug 8, 2018 • 32 min
What are some of the most exciting search technology innovations so far this year to make enterprise search more intelligent and user friendly
60: At Korn Ferry, great search is step one toward great collaboration
Jul 18, 2018 • 30 min
This week, Korn Ferry Senior Vice President and CIO Bryan Ackermann joins us to talk about the business challenges that come with aggressive mergers and acquisitions and how SharePoint and BA Insight software has helped them not only mitigate the…
59: Elastic V. SOLR: Is there one right choice?
Jun 27, 2018 • 38 min
This week on the show founder of Boston-based KMW Technology, Kevin Watters, joins BA Insight CTO Sean Coleman for a discussion of the technical and organizational merits of these two powerful platforms — Elastic and SOLR — from their open source roots to…
58: Microsoft’s Development of More Personalized and Intelligent Search Solutions
Jun 7, 2018 • 23 min
Mark Kashman returns to the show today to talk about the mountains of content we create every day, and the deeply personalized and intelligent search tools companies like Microsoft are building to help users, IT, and developers better support their users.
57: Mars, Inc’s Mark Christianson Talks About Using Patterns and Analytics to Understand User Behavior
May 22, 2018 • 20 min
User experience is a key element in ensuring that users are able to drill into the search results when they need them. Mars’ Mark Christianson walks through the mountains of data at the company and how his teams help users use it.
56: Diving Head-First into Taxonomies with Helen Lippell
May 8, 2018 • 18 min
Helen Lippell helps to demystify smart taxonomies and clean up messy content in your CMS to increase relevant results across enterprise search.
55: Nationwide’s Ted Williams Discusses Why Enterprise Search Fails and the Importance of Staffing It
Apr 23, 2018 • 22 min
Computers can do a lot, but they can’t do it all. This week, Nationwide’s Ted Williams shares platform stories, and the critical factor of human intervention in truly useful enterprise search.
54: Search Architect Bob Bachand Discusses Ways He Has Overcome Some Enterprise Search Challenges
Apr 12, 2018 • 13 min
Bob Bachand serves as search architect for a major Fortune 100 organization. As such, he’s accustomed to dealing with the complexities of unifying the search experience for his users across platforms and applications.
53: Jeff Fried’s Top 10 Predictions for 2018
Jan 16, 2018 • 45 min
We’ve wrapped up a remarkably eventful year in search and this week on the show, BA Insight CTO Jeff Fried will share his top 10 predictions for 2018 across the search landscape.
52: The State of AI in Search
Dec 28, 2017 • 32 min
Jeff shares a report on the state of AI in enterprise search as he wraps 2017 with a whirlwind of speaking and learning.
51: Lessons on Implementing Information Management with Robert Bogue
Dec 18, 2017 • 35 min
We’re talking about information today, specifically, how we implement and utilize the tools and software at our disposal to improve the way we interact with our information when we need it.
Live from European SharePoint 2017 with Christian Buckley
Dec 7, 2017 • 24 min
CollabTalk founder and CEO Christian Buckley is back this week, sitting down with CTO Jeff Fried at the European SharePoint Convention 2017 in Dublin, Ireland.
50: What Goes into a Large Enterprise Search Project?
Nov 16, 2017 • 21 min
If you’re curious what a successful project at a global scale can look like, you’ll want to press play on this episode now!
49: Our Expert Panel Shares Highlights & Opportunities in Microsoft’s Latest Announcements from Ignite 2017
Oct 12, 2017 • 52 min
BA Insight CTO Jeff Fried is fresh from Microsoft Ignite 2017 and has gathered an expert panel of findability practitioners to help explain some of the biggest announcements that will impact your work in search.
48: Live From Ignite — Microsoft’s Naomi Moneypenny on Intelligent Search & Discovery at Ignite 2017
Oct 5, 2017 • 30 min
Learn how Microsoft’s Naomi Moneypenny and her team is pushing search forward through the Microsoft Graph, and how the Graph will influence the work we do across Microsoft products such as Bing for Business.
47: An Open Source Perspective on Enterprise Search
Sep 21, 2017 • 35 min
Today we’re talking about enterprise search from the open source perspective. Joining BA Insight CTO Jeff Fried for this conversation is Charlie Hull, director, and co-founder at Flax and open source search specialist.
46: Behind The Scenes of the BA Insight SmartHub with CTO Jeff Fried
Sep 14, 2017 • 19 min
BA Insight CTO Jeff Fried walks us through the thinking behind BA Insight’s newest product, SmartHub. Positioned to be at the center of your intelligent search, SmartHub works 60 enterprise systems right out of the box to help you create a new generation…
45: Search and the state of GSA Replacements with MC+A’s Michael Cizmar
Jul 13, 2017 • 37 min
Michael Cizmar is founder and Managing Director of MC+A, specializing in helping organizations improve their bottom line by implementing cloud and search technologies. He joins us today for a conversation on search and the importance of findability,…
44: Cognitive Computing and Search with CCC’s Sue Feldman and Hadley Reynolds
Jun 29, 2017 • 43 min
A few weeks ago, Jeff walked us through his perspective on the State of Search. In that conversation, Cognitive Search came up a number of times as an area that defines a next great wave of innovation coming in the search space. Today we have two…
43: Next-Gen Analytics with NGAGE CEO Paul Henry
Jun 22, 2017 • 24 min
Paul Henry, Chief Executive at NGAGE Intelligence, Inc, joins BA Insight CTO Jeff Fried to talk about the latest advancements with its next-gen NGAGE analytics offering, the fruits of a partnership we announced in January of this year.
42: The State of Search with BA Insight CTO Jeff Fried
Jun 15, 2017 • 29 min
This week on the show, BA Insight CTO Jeff Fried shares his perspective on the State of Search and BA Insight’s strategy around the coming wave of change in the field.
41: Lessons Learned from Legal Implementations with Rick Fafard
Jun 8, 2017 • 34 min
Rick Fafard, BA Insight’s technical director of professional services, is back to share his experience working with legal customers large and small in their effort to implement BA Insight solutions. He takes us behind the scenes on the decisions that…
40: Introducing Search for Dynamics
Jun 1, 2017 • 16 min
Last week, BA Insight launched Search for Microsoft Dynamics bringing instant, enterprise-wide search results related to the specific case or opportunity a user is viewing, connecting Dynamics 365, SharePoint, and content from over 60 other enterprise…
39: The Future of Findability — Guest Panel on Microsoft’s Month of Announcements 2017
May 25, 2017 • 49 min
On the heels of a full month of Microsoft events, we’ve got a panel of guests ready to take on the latest from Microsoft, from the future of SharePoint through new developer capabilities announced at Build and the SharePoint Virtual Summit. What is the…
38: Large Pharmaceutical Marries the Power of ElasticSearch and SharePoint
May 23, 2017 • 13 min
This week on Shared Insights we,re continuing our series on search in life sciences. Today, BA Insight chief customer officer Sean Coleman wraps up his story of a global pharmaceutical firm building a next-generation search platform.
37: Global Pharmaceutical Organization Implements SharePoint 2016 as a Next Generation Search Platform
May 18, 2017 • 15 min
This week on Shared Insights we’re continuing our series on search in life sciences. Today, BA Insight chief customer officer Sean Coleman continues his story of a global pharmaceutical firm building a next-generation search platform.
36: Global Pharmaceutical Organization Looks to Build Next Generation Search Platform
May 11, 2017 • 14 min
This week on Shared Insights we’re continuing our series on search in life sciences. Today, BA Insight chief customer officer Sean Coleman begins a story of a global pharmaceutical firm that sought to build a next-generation search platform.
35: The Future of Findability in the Legal Industry
May 4, 2017 • 30 min
The legal industry in under considerable pressure to change. It is with this backdrop that Jeff Fried shares his perspective on the future of findability in the legal industry and the changes that these associated pressures are putting on large firms to…
34: How a Life Sciences R&D Organization Used Scientific Search to Improve Results
Apr 27, 2017 • 9 min
This week on Shared Insights we’re continuing our series on search in life sciences. Today, BA Insight CTO Jeff Fried brings us a story of an organization investing in scientific search first and foremost. Their efforts to connect to the systems they…
33: Christian Buckley on Hybrid SharePoint’s Promising Future, Details Latest Research
Apr 20, 2017 • 31 min
CollabTalk founder and CEO Christian Buckley returns to Shared Insights this week to share with us news of note around a major hybrid SharePoint research project he conducted in partnership with graduate students at the Marriott School of Management at…
32: A Successful Intranet Search Implementation in Life Sciences
Apr 18, 2017 • 21 min
Today, BA Insight CTO Jeff Fried brings us a story of search in life sciences that showcases the power of search to enhance productivity at enterprise scale. In this case, the organization has studied the impact of their new search to begin to collect…
31: Using Search to Extract Quick Value from M&A in Life Sciences
Apr 13, 2017 • 8 min
This week, BA Insight CTO Jeff Fried continues the story of search in life sciences with two cases. The first showcases the power of search to enhance productivity at enterprise scale. The second, a story of search and the direct impact of surfacing new…
30: Reducing Duplication in Life Sciences R&D
Apr 6, 2017 • 15 min
This week, BA Insight’s Jeff Fried continues the story of search in life sciences with two cases that showcase the power of data to combat the risks of ballooning research costs, soften the cultural rifts that come from access to information, and…
29: Moving 150 bananas per second and other insights from Elastic{ON}17 with Elastic’s Shane Connelly
Mar 30, 2017 • 42 min
Today on the show we present a conversation between BA Insight CTO Jeff Fried and Shane Connelly, Principal Product Manager at Elastic.
28: The Hateful Eight: Portal Risks every CIO needs to know
Mar 23, 2017 • 25 min
This week on Shared Insights, BA Insight chief customer officer Sean Coleman is back to tell us a story of The Hateful Eight, the eight portal risks that every CIO needs to know.
27: The Evolution of Legal Technology with Jeff Bodem
Mar 16, 2017 • 20 min
Jeff Bodem serves as BA Insight’s director for North American legal markets and as a twenty-year veteran in the legal industry he joins us to talk about the evolution of technology in the field.
26: Findwise Mikael Wendelius Shares Enterprise Search and Findability Report, Posts Promising Trends in Search Strategy
Mar 9, 2017 • 32 min
Findwise has released the results of their fifth annual “Enterprise Search and Findability” survey that reports how search is managed and used globally. There’s some great news in the data that points to an increased sophistication around search strategy…
25: Search in Life Sciences — Regulation, Transparency & Efficiency
Mar 2, 2017 • 13 min
Today on Shared Insights, we begin a series on search in the life sciences industry with an overview of unique traits that face technologists supporting the industry, leading to a number of cases that define search success in some surprising ways.
24: Microsoft’s Mark Kashman on Intelligent Search, Delve, and the Evolving Microsoft Graph
Feb 23, 2017 • 41 min
This week, Microsoft announced a new search experience in Office 365, along with updates to Delve, all targeted at giving users a more personalized search experience that offers rich insight into the work you’re doing, and better connects you to the work…
23: Expanding Connections: Bring Recommind to SharePoint with BA Insight
Feb 16, 2017 • 20 min
Last year, we announced a strategic partnership between BA Insight and Recommind. Listeners will know Recommind as the brand behind Decisiv Search, an enterprise search leader of particular — though certainly not exclusive — interest to those in the legal…
22: Faceted Search Comes to Mobile Today with New BA Insight Visual Refiners
Feb 9, 2017 • 16 min
This week, BA Insight announced the immediate availability of Visual Refiners for O365. It’s a new version of the software you already love, bringing reactive design and mobile awareness so that data exploration can be done effectively, even on a mobile…
21: Building the Business Case for Search
Feb 2, 2017 • 36 min
Ask your users to make the case for continuous improvement and investment in search, and you’re likely to get a set of solid — potentially quite emotional — responses that stem from their experience struggling to find documents important them, their work,…
20: 7 Steps to Building an Intranet that Your Employees will Love
Jan 26, 2017 • 27 min
Today on the show, BA Insight Chief Customer Officer Sean Coleman, and Emgage Head of Product Development Harout Katerjian join us to share seven steps to building an internet that your employees will love.
19: Microsoft, Facebook & Slack — The Fight for Teams in 2017 with Peter O’Kelly
Jan 12, 2017 • 44 min
Collaboration is the word for 2017, and the dominant tool for bringing modern collaboration and communication to your enterprise teams has yet to emerge. Between media darling Slack, Microsoft Teams, and Workplace by Facebook, the coming year is poised to…
18: Jeff Fried’s Top 10 Predictions for 2017
Dec 22, 2016 • 38 min
This week on the show, BA Insight CTO Jeff Fried joins us to share his predictions for 2017 across the search landscape.
17: Connected Intranets, their Managers, and the Science Fiction Future of SharePoint Search
Nov 10, 2016 • 27 min
We’re talking about Intelligent Intranets on the show this week, this on the heels of Jeff Fried’s talk at Intranätverk in Stockholm.
16: Unraveling Cloud Hybrid Gotchas with BA Insight Director of Product Development Tony Malandain
Oct 27, 2016 • 18 min
BA Insight co-founder and director of product development Tony Malandain joins us today to share the product development perspective on Microsoft’s innovations in Cloud Hybrid Search.
15: The Insiders: Neil Hodgkinson & Mikael Svenson Highlight Ignite 2016 with BA Insight’s Jeff Fried
Oct 13, 2016 • 29 min
As promised last week, we’re continuing our recap of Microsoft Ignite 2016 with two more terrific guests. Neil Hodgkinson is senior program manager at Microsoft in the Sharepoint Product Group and Mikael Svenson is principal consultant at Puzzlepart and…
14: Cortana Did All The Work at Microsoft Ignite 2016 — A Report from Jeff Fried
Oct 11, 2016 • 20 min
BA Insight CTO Jeff Fried is back and well recovered from his Atlanta adventures at Microsoft Ignite 2016. This week on Shared Insights, Jeff brings us his report from the conference and a review of the things that will matter most for those who use and…
13: Going Deep on Search Security with BA Insight’s John Lenker
Oct 6, 2016 • 34 min
Today, we’re talking about security — Search Security — and the unique complexity that comes with administering a system that is both secure and fluid for your users.
12: Professional Services & Legal Industry Perspective — What’s Working & What’s Coming In Technology?
Sep 22, 2016 • 25 min
Richard Harbridge serves as Chief Technology Officer and an owner of 2toLead. In his work, his writing and speaking, he’s become an invaluable resource to our community.
11: Is Your Intranet Intelligent?
Sep 8, 2016 • 26 min
If your users have been in enterprise long enough, they likely have a conflicted relationship with the word “Intranet.” Is it the gold standard of deep access and collaboration? Or is it an even deeper well of lost assets?
10: Collaboration: Failing or Flailing with Christian Buckley and Jeff Fried
Aug 9, 2016 • 28 min
Today, we’re taking on the deceivingly complex subject of Measuring Collaboration Success. We have an intuitive sense of what these words mean — we certainly know how to measure, and we understand contextually what collaboration looks like… but how do you…
9: Diving into Deep Text with Tom Reamy and Jeff Fried
Jul 5, 2016 • 37 min
BA Insight CTO Jeff Fried recently sat down with text analytics expert Tom Reamy on the eve of the release of Tom’s latest book, “Deep Text: Using Text Analytics to Conquer Information Overload, Get Real Value from Social Media, and Add Big(ger) Text to…
8: Discovering Hybrid SharePoint with Vlad Catrinescu and Jeff Fried
Jun 28, 2016 • 34 min
Today on Shared Insights, we invite Vlad Catrinescu of VNext Solutions to the show to talk to us in more detail about Hybrid Sharepoint. Hybrid SharePoint offers great opportunity for your users, but brings with it increased complexity that can be…
7: SharePoint 2016 Search Explained with Agnes Molnar and Jeff Fried
Jun 15, 2016 • 29 min
Today on Shared Insights we’re talking about the latest innovations in SharePoint 2016 search. Search Explained CEO Agnes Molnar joins BA Insight CTO Jeff Fried and Pete Wright to help us better understand the changes and opportunities for users,…
6: ElasticSearch and BA Insight with CTO Jeff Fried
Jun 14, 2016 • 21 min
Elastic search is an open source search stack that has the potential to unleash your data inside SharePoint with BA Insight. With more than 50 million cumulative downloads, it’s the fastest growing open source search technology with an impressive track…
5: Cloud Hybrid Search with BA Insight CTO Jeff Fried
Jan 26, 2016 • 19 min
BA Insight Chief Technology Officer Jeff Fried joins us today to introduce a new capability inside SharePoint that will dramatically impact your efforts to manage your cloud data sources. Cloud Hybrid Search promises to make it drop-dead simple to find…
4: SEO Inside Your Firewall with BA Insight’s Sean Coleman
Jan 26, 2016 • 22 min
Search Engine Optimization is typically a function of your web or marketing teams, ensuring that your message is reaching the right external audience for your company at the right time. But what about your you internal content? Empowering your…
3: BA Insight CTO Jeff Fried shares the 10 Hallmarks of a Digital Expert — Introducing Expertise Locator
Dec 17, 2015 • 26 min
What makes an expert? Today, answering that question requires understanding the complex tapestry of our experience, contributions, and behavior across the digital landscape. This week on Shared Insights, BA Insight Chief Technology Officer, Jeff Fried,…
2: DLA Piper Amps Productivity through Deeper Integration of BA Insight Software
Dec 1, 2015 • 24 min
Michael Tominna is Director for Technology and Practice for DLA Piper, one of the world’s largest law firms, with 4,000 attorneys supporting staff in equal number. Michael and his team have finished an upgrade to their robust search application,…
1: Multiplying the Benefits of SharePoint with BA Insight’s Mike Gregory
Dec 1, 2015 • 13 min
Today on Shared Insights, search expert Mike Gregory joins us to talk about how BA Insight technologies work together to take the SharePoint out-of-the-box experience and make it something truly transformational for users.