ICology

ICology

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Interesting people doing interesting things in the world of internal communications.
Heads Up #33 - The science of uncommon sense
Oct 9 • 9 min
Welcome to episode #33 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Five takeaways from the 2017 Intranet Now conference in London (Stephen…
Heads Up #32 - Internal Communications rising in importance
Oct 2 • 9 min
Welcome to episode #32 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Help Employees Create Knowledge — Not Just Share It (John Hagel & John Seely…
Heads Up #31 - 3 ways you’re failing remote workers
Sep 12 • 8 min
Welcome to episode #31 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Why SILENCE about HATE is the biggest threat to the workplace (Matt Manners) 3…
Heads Up #30 - Cracking the collaboration nut
Aug 28 • 11 min
Welcome to episode #30 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: How Managers Drive Results and Employee Engagement at the Same Time (Jack…
Heads Up #29 - Why writing will make you smarter
Aug 21 • 9 min
Welcome to episode #29 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: The 2017 State of Company Culture Report - Insights & Takeaways (SnackNation)…
Heads Up #28 - Do communicators need certification?
Aug 14 • 9 min
Welcome to episode #28 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Does The Communications Industry Need Certification? (Alex Malouf) No, Your…
Heads Up #27 - The ways your brain manages overload
Aug 7 • 9 min
Welcome to episode #27 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: The Ways Your Brain Manages Overload, and How to Improve Them (Srini Pillay)…
Heads Up #26 - Signs your infographic sucks
Jul 31 • 10 min
Welcome to episode #26 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Company Culture Comes From Good Leadership (Doug and Polly White) 7 Ways To…
Heads Up #25 - Does diversity increase creativity?
Jul 17 • 11 min
Welcome to episode #25 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Our Biases Undermine Our Colleagues’ Attempts to Be Authentic (Tina Opie and…
Heads Up #24 - How to give people the one thing we all crave
Jul 10 • 11 min
Welcome to episode #24 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Set Your Creativity Ablaze! 7 Ways to Generate New Ideas (Alive With Ideas)…
Heads up #23 - The engagement dangers behind the wisdom of the crowd
Jul 3 • 8 min
This episode of Heads Up is supported by StaffConnect. Welcome to episode #23 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Why “Wisdom of the…
Ep #51 - ICology Live at PRSA Connect
Jun 20 • 50 min
At this year’s PRSA Connect conference in Denver, ICology host Chuck Gose was the closing keynote and conducted a live episode of ICology, featuring guests and attendees from the annual employee communications event. Interviewees were called up on stage…
Heads Up #22 - Is employee engagement a leaky bucket?
Jun 19 • 9 min
This episode of Heads Up is supported by StaffConnect. Welcome to episode #22 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Don’t you realise,…
Heads Up #21 - 169,000 people tell us what makes a workplace great
Jun 12 • 9 min
This episode of Heads Up is supported by StaffConnect. Welcome to episode #21 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: 4 Ways to Ignite Your…
Heads Up #20 - How corporate values get hijacked
Jun 5 • 11 min
This episode of Heads Up is supported by StaffConnect. Welcome to episode #20 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: 3 Ways Effective…
Heads Up #19 - How long does employee advocacy last?
May 30 • 8 min
This episode of Heads Up is supported by StaffConnect. Welcome to episode #19 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: How long does employee…
Heads Up #18 - Overcoming resistance to change
May 22 • 9 min
This episode of Heads Up is supported by StaffConnect. Welcome to episode #18 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting. Here are this week’s stories: Loyalty to our…
Ep #50 - A fresh take on digital signage
May 17 • 28 min
In this episode of ICology, listen to Belén Alemán from Meltwater talk about how important their digital signage network is to connecting their global employees. Belén is now the learning and development manager for Meltwater but when she ran internal…
Heads Up #17 - Designing employee experiences
May 15 • 10 min
This episode of Heads Up is supported by StaffConnect. Welcome to episode #17 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. Here are this week’s stories: Design employee…
Heads Up #16 - Data nerds unite!
May 8 • 11 min
This episode of Heads Up is supported by Bananatag. Welcome to episode #16 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t…
Ep #49 - Color me HR
May 4 • 24 min
In this episode of ICology, Sarah Cooper, author and creator of The Cooper Review, shares her thoughts behind the creation of “Color Me HR, an activity guide for HR pros.” It’s a very creative and fun approach to the challenges that many in HR and…
Heads Up #15 - Defining a digital culture
May 1 • 9 min
This is episode #15 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Heads Up #14 - Trust people or policies?
Apr 24 • 11 min
This is episode #14 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Heads Up #13 - LIFTing your IC to action
Apr 17 • 11 min
This is episode #13 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Ep #48 - 7 ways to sharpen your comms copy
Apr 12 • 26 min
In this episode of ICology, Caroline Roodhouse, content manager at Alive With Ideas, shares how communicators provides both reminders and advice to communicators about how to give the written word more meaning and impact. Caroline provides seven ways to…
Heads Up #12 - Are you suffering from EAD?
Apr 10 • 11 min
This is episode #12 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Heads up #11 - Shining a light on hidden figures
Apr 3 • 7 min
This is episode #11 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Ep #47 - A strong internal communication foundation
Mar 22 • 32 min
Stephanie McCarty is the VP of Communications for Taylor Morrison, one of the nation’s largest home builders and land developers. In this episode of ICology, she shares examples of how she and her team are helping the company build a strong foundation of…
Heads Up #10 - What communicators can learn from Deion Sanders
Mar 13 • 9 min
This is episode #10 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Ep #46 - Snackable internal videos with Verizon
Mar 8 • 28 min
On this episode of ICology, listen to Edward Ford from Verizon about their internal video news program they produce on a daily basis. Edward is the enterprise community manager at Verizon’s headquarters in Baskin Ridge, NJ. He’s one of four communicators…
Heads Up #9 - Creating content with meaning
Mar 6 • 10 min
This is episode #9 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Heads Up #8 - Aspiration, Inspiration & Perspiration
Feb 26 • 10 min
This is episode #8 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Ep #45 - What’s trust got to do with it
Feb 21 • 26 min
Trust is a topic that has come up on a lot of ICology episodes, but this time it’s intentional. In January, Edelman released the 2017 Trust Barometer. Every year, it sheds light on the role trust plays in all sorts of professional relationships at the…
Heads Up #7 - Fake news and internal communication
Feb 19 • 8 min
This is episode #7 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Heads Up #6 - Are you a trusted advisor?
Feb 12 • 9 min
This is episode #6 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Ep #44 - Gatehouse’s State of the Sector 2017
Feb 7 • 24 min
This episode of ICology welcomes back past guest Simon Wright, owner of Gatehouse. For the past nine years, Gatehouse has produced the annual State of the Sector report. He shares some of the trends more than 400 communicators shared about internal…
Heads Up #5 - Search and destroy
Feb 5 • 10 min
This is episode #5 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories shared…
Ep #43 - A LUV affair with internal communications
Feb 1 • 29 min
There are a few companies out there who have been known for a while for creating unique and consistent employee experiences. One of these is Southwest Airlines. In this episode of ICology, hear employee communications specialist Sydney Leonard talk about…
Heads Up #4 - You down with EVP?
Jan 29 • 9 min
This is episode #4 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories discussed…
Heads Up! #3 - Trust, trust and more trust, plus the top 10 intranets
Jan 22 • 10 min
This is episode #3 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories discussed…
Ep #42 - Communicating health and wellness
Jan 18 • 29 min
Coincidence that at the same time health and wellness is at an all-time low in the US so is employee engagement? Maybe. But there’s all sorts of data that point to healthier employees being more engaged and productive employees. In this episode of…
Heads Up #2 - Predictions, anti New Year’s resolutions, digital workplace and more
Jan 16 • 11 min
This is episode #2 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. Here are the stories discussed…
Heads Up #1 - Internal storytelling, trust, brand management & employee voice
Jan 9 • 8 min
This is the first episode of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. I’ll still be doing the…
Ep #41 - A skills framework for internal communications
Jan 1 • 32 min
In December 2016, the Institute of Internal Communication launched a new resource for internal communicators. They created the the first profession map for internal communicators. In this episode of ICology, chief executive Jennifer Sproul shares some of…
Ep #40 - 2017 trends for internal communications
Dec 18, 2016 • 36 min
In this episode of ICology, listen to Gregg Apirian, managing director for Vignette, share eight trends for internal communicators to begin focusing on. Why eight? Because they actually have 11 on their blog. On this episode, we discuss: The gig economy…
Ep #39 - Workplace by Facebook & what it means for communicators
Dec 4, 2016 • 39 min
Worldwide, there are 1.8 billion active Facebook users with 1.2 billion of them logging in daily. These are huge numbers but will internal communicators benefit from this activity with the recently launched Workplace by Facebook product? In this episode…
Ep# 38 - Perceptions of gratitude in the workplace
Nov 20, 2016 • 39 min
What is the perception of gratitude in the workplace? Crystalee Beck has researched this from the perspective of the employee. Through surveys, focus groups and interviews, Crystalee has learned how managers can better demonstrate gratitude at work, along…
Ep #37 - CorpComm Expo 2016
Nov 18, 2016 • 28 min
This year’s CorpComm Expo took place November 15-16 at Navy Pier in Chicago. Digital signage is often a misunderstood internal communications channel so I took the time to speak to four individuals who each represent a different part of the business. It’s…
Ep #36 - What is the biggest lie internal communications tells itself?
Nov 7, 2016 • 12 min
Something Else is a monthly video series where ICology host Chuck Gose asks the questions and communicators provide the video answers. You can watch them at learnicology.com/somethingelse. But here on the podcast, you get the unedited, uncut version of…
Ep #35 - The state of employee feedback
Oct 23, 2016 • 43 min
Julia Markish is the director of the employee practice at Medallia. Medallia published a study on the state of employee feedback systems. In this episode of ICology, listen to Julia talk about some of the key findings and what communicators can do to play…
Ep #34 - Branding from the inside out
Oct 9, 2016 • 34 min
Communicators are more and more focusing on internal branding as part of their day-to-day job. In this episode of ICology, listen to Greg Monaco from Monaco Lange to talks about how brands are initially built with the employee in mind but things can go…
Ep #33 - Chatbots for internal communications
Sep 25, 2016 • 37 min
One of the more interesting topics in internal communication is the development of chatbots. With billions of people around the world using messaging services like Whatsapp, Facebook Messenger and Slack, it makes sense for chatbots to make their way into…
Ep #32 - Six forms of employee engagement
Sep 11, 2016 • 33 min
Mike Klein is the principal of Changing The Terms and author of “From Lincoln to LinkedIn: the 55 Minute Guide to Social Communication.” Mike has always been outspoken about some of the takes on employee engagement and wrote a thought-provoking post on…
ICology: One year later with Chuck Gose
Aug 31, 2016 • 7 min
Today ICology turns one year old. It was August 31, 2015 that the very first episode aired. I’ve had a great time since and this episode is my chance to say thanks to those who have helped make ICology what it is today. Because if internal comms is your…
Ep #31 - Inside IC Kollectif
Aug 28, 2016 • 28 min
Lise Michaud is the founder and creator of IC Kollectif, a brand new resource focused on the internal communications community. In this episode, we discuss her passion for internal communications, along with how she hopes to shape the future of IC…
Ep #30 - A grassroots approach to employee advocacy
Aug 14, 2016 • 48 min
Elizabeth (Liz) Jurewicz is the social enablement strategist at Rackspace. In this episode of ICology, we talk about the employee advocacy culture she’s helped build at the company. Of particular interest to internal communicators is her advice on how to…
Ep #29 - The first 90 days
Aug 1, 2016 • 27 min
Angee Linsey is the managing director of Linsey Careers. In this episode of ICology, we talk about the importance of career development in internal communications and how crucial the first 90 days are, whether you’re a new employee at a new company, an…
Ep #28 - Podcasting for internal communication
Jul 18, 2016 • 31 min
There have been whispers of companies using podcasts as an internal communications channel… or at least exploring them. Doug Magditch, lead internal communications consultant at AT&T, is the host of the Life at AT&T podcast. It is centered on the day to…
Ep #27 - Technology gap in corporate communications
Jul 5, 2016 • 31 min
The way we communicate everyday is changing. It is now easier than ever to get the right information in front of the right people. However, internal employee communication is not seeing the same technological advances. Employers are still relying on…
Ep #26 - Brexit from an communicator’s point of view
Jun 24, 2016 • 22 min
The UK’s vote to leave the EU will have a tremendous impact on the messages companies will be sending to employees. There’s a lot of unknown right now and employees will be looking to their leaders for answers. Internal communicators will have a huge role…
Ep #25 - Internal Comms in fast food
Jun 20, 2016 • 59 min
One of the great things about internal communication is that it’s everywhere because employees are everywhere. But IC is not even close to the same within companies because each market often faces its own challenges. Jason Rollins is the manager of…
Ep #24 - Social, Video & Mobile for Internal Communications with Kristin Hancock, Chris Bias, Jody Wilkins and Michael Anton
Jun 6, 2016 • 20 min
Communicators love hearing from their peers and in this episode you get to hear from four of them. I attended and spoke at this May’s Social, Video and Mobile for Internal Communications event put on by ALI Conferences. Held in Nashville, it was a great…
Ep #23 - Using humor in communications
May 23, 2016 • 42 min
Curious about humor in the workplace? It’s not about cracking jokes or being the class clown. In this episode of ICology, Stephanie Davies, CEO of Laughology, talks about why having humor at work is important and strategies on how communicators can…
Ep #22 - PRSA Connect Pt. 3 with Angela Sinickas, Corey Wagner & Ally Bunin
May 20, 2016 • 18 min
This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year’s PRSA Connect, PRSA’s annual employee communications event. While there, I thought it would be great to catch some audio from a few of…
Ep #21 - PRSA Connect Pt. 2 with Christopher Hannegan, Alison Davis and Elisabeth Wang
May 19, 2016 • 18 min
This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year’s PRSA Connect, PRSA’s annual employee communications event. While there, I thought it would be great to catch some audio from a few of…
Ep #20 - PRSA Connect Pt. 1 with Steven Handmaker, Jeff Corbin & Cindy Crescenzo
May 18, 2016 • 16 min
This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year’s PRSA Connect, PRSA’s annual employee communications event. While there, I thought it would be great to catch some audio from a few of…
Ep #19 - Employee engagement gap
May 9, 2016 • 40 min
Bev Attfield is the director of tactical marketing for Jostle, a software company focused on connecting employees through a different type of intranet. Recently, Jostle published an interesting white paper and ebook on the Employee Engagement Gap. What…
Ep #18 - Importance of trust in internal communication
Apr 25, 2016 • 34 min
Nick Howard is the executive director of Edelman Employee Engagement. Every year, Edelman publishes its Trust Barometer, a global study asking respondents how much they trust the four institutions of government, business, nongovernmental organizations and…
Ep #17 - Digital workplace in healthcare
Apr 11, 2016 • 31 min
Rachel Butts is the Digital Strategy Program Manager for Children’s Health in Dallas, TX. By trade, Rachel is a communicator but has recently taken on a new role as the organization has moved into the digital workplace. She’s passionate about taking care…
Ep #16 - The Future of Work
Mar 28, 2016 • 31 min
Smart companies are investing resources in the customer experience. But even smarter companies understand that the employee experience is the bedrock of the customer experience. Jacob Morgan is at the forefront of this conversation. Jacob is an author,…
Ep #15 - Make your meetings more engaging
Mar 14, 2016 • 36 min
Kristin Hancock is the Manager of Communications for the College of Registered Nurses of Manitoba. She also serves on the Program Advisory Board for the IABC World Conference. There are a lot of communication managers out there but few that are true…
Ep #14 - State of the Internal Comms Sector
Feb 29, 2016 • 36 min
Simon Wright is the owner of Gatehouse, a London-based internal communications agency. They help organizations, leaders and managers engage, motivate and inspire their people. Very recently, they released their State of the Sector 2016. In its eighth…
Ep #13 - Internal communication in hospitality
Feb 15, 2016 • 38 min
Natalie White is the Senior Manager of Brand & Integration for Hampton at Hilton Worldwide. Natalie spoke at the 2015 IABC World Conference and shared great examples of communication challenges AND solutions they face at Hampton by Hilton. These are…
Ep #12 - Nonprofit internal communication
Feb 1, 2016 • 37 min
JoEllen Saeli-Lane is currently the internal communications director for CARE, one of the world’s largest nonprofits. Very few think about the role of IC in nonprofits, and probably even fewer nonprofits have someone dedicated to the role. In this edition…
Ep #11 - Change communication
Jan 18, 2016 • 32 min
Priya Bates is the President of Inner Strength Communication, a Toronto-based agency that focuses on engagement, branding and training from the inside out. In the episode of ICology, Priya shares her insights on the role communicators should play with…
Ep #10 - IC and crisis communication
Jan 4, 2016 • 37 min
Paul Barton is a communicator by trade, but is also an educator, an author and one hell of a guitar player. His communication stops include Avnet, Hawaiian Airlines and Petsmart. Paul is also the author of “Maximizing Internal Communication.” In this…
Ep #9 - Going mobile in healthcare
Dec 21, 2015 • 32 min
Ally Bunin is the AVP of Organizational Communication for North Shore-LIJ Health System (soon to be Northwell Health). She played a pivotal role in the organization’s rebranding effort, with a lot of time spent creating a very comprehensive mobile app for…
Ep #8 - Ciara O’Keeffe, StaffConnect
Dec 7, 2015 • 42 min
Ciara O’Keeffe is the Director of Product and Customer Delivery for StaffConnect. In this episode of ICology, Ciara talks about her transition from communications practitioner to a communicator in the technology world. We talk about the steps companies…
Ep #7 - Christopher Hannegan, Edelman
Nov 23, 2015 • 34 min
Christopher Hannegan, is the Executive Vice President & U.S. Practice Lead, Employee Engagement, for Edelman and has spent more than 20 years of his career in employee engagement. Christopher is also the author of this summer’s 2015 State of Employee…
Ep #6 - Heather Wagoner, BBC
Nov 9, 2015 • 35 min
Heather Wagoner is the Head of Internal Communications and Engagement at the BBC. She is one of the vocal leaders in the IC world, who continues to grow in her career with other communication stops at Rolls-Royce and the London Underground. In this…
Ep #5 - Katherine Bradshaw, IBE
Oct 26, 2015 • 42 min
Katherine Bradshaw is the Communications Manager for the Institute of Business Ethics. Their purpose is to promote high standards of business practice based on ethical values and raise awareness of business ethics through the dissemination of knowledge…
Ep #4 - Denise Cox, Newsweaver
Oct 12, 2015 • 52 min
ICology is a podcast dedicated to interesting people doing interesting things in the world of internal communications. Hosted by Chuck Gose, each episode will feature an industry leader or practitioner with helpful insights for communicators. Throughout…
Ep #3 - Rocky Walls, 12 Stars Media & Candidio
Sep 28, 2015 • 49 min
Rocky Walls (@rockywalls) is the CEO and co-founder of 12 Stars Media and Candidio. 12 Stars Media is a full video production company and Candidio is a web-based video production system for communicators and marketers. Rocky is a recognized expert in all…
Ep #2 - Alan Oram, Alive With Ideas!
Sep 14, 2015 • 22 min
Alan Oram is the founder and creative director for Alive With Ideas!, a UK-based internal communications agency. Alan takes advantage of creativity in developing unique ways to deliver messages to the internal communications community and his clients. You…
Ep #1 - Mamie Peers, The Cosmopolitan of Las Vegas
Aug 31, 2015 • 35 min
Mamie Peers is the internal communications director for The Cosmopolitan of Las Vegas. She is truly one of the most innovative, creative and passionate communicators I’ve ever met. You can follow her on Twitter at @mamiepeers or the Cosmopolitan at…