Accelerate Your Performance

Accelerate Your Performance

www.studereducation.com/nine-principles-of-organizational-excellence
Accelerate Your Performance is a weekly show focused on tactical actions to improve workplace culture from the Nine Principles for Organizational Excellence. On Monday mornings, in 20 minutes or less, the show’s host, Dr. Janet Pilcher will provide rea?


46: Creating Cultures of Improvement
Oct 21 • 14 min
How do you turn passionate employees and leaders into people who have the ability to make a difference not only in their work, but in their communities? Janet is joined by Dr. Pat Greco today to talk about continuous improvement. Pat is an award-winning…
45: Positioning Problems as Opportunities
Oct 14 • 12 min
As a leader do you tell your teams, “Don’t bring me problems, bring me solutions.”? Or maybe as an employee you’ve worked for a leader who believes in this philosophy. While presenting solutions to problems is ideal, it’s not always possible. So, what can…
44: From Problem to Solution
Oct 7 • 15 min
Changes in an organization can occur that team leaders may have little control over. What we can control is how we adapt and react to the change in our daily business. When we utilize team meetings with structured, thoughtful discussions, and analysis,…
43: Connecting with Young Professionals
Sep 30 • 20 min
For the first time in history we are operating with five generations co-existing in the workforce, and there are more young professionals joining every day. Dr. Pilcher talks with Ruthie Speight, the Executive Director of Pensacola Young Professionals…
42: Focus on Service Excellence
Sep 23 • 18 min
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her…
41: The Value of Great Service
Sep 16 • 13 min
Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns this week to discuss why prioritizing service excellence is…
40: Turn Customers into Loyal Fans
Sep 9 • 13 min
Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in minor league baseball. Donna and her team at the Blue…
39: Stressed From Stress?
Sep 2 • 14 min
Many successful, hardworking Americans experience burnout more than once during their careers, even people who are passionate about what they do. High performers can be obsessed with achieving excellence and exceeding results to the point of exhaustion.…
38: Deliver Productive Feedback
Aug 26 • 14 min
The way we provide feedback makes a difference in how people receive and act on the feedback. If our goal is to provide feedback to change behavior for the right reasons, we need to message our feedback in the right way. Dr. Pilcher dissects real-life…
37: Do People Really Want Feedback?
Aug 19 • 17 min
There’s a fine line between giving feedback for improvements and leaving an employee feeling criticized and deflated. Few of us respond well to someone telling us what to do or how to fix ourselves. Yet when feedback is provided in the right way,…
36: Retain New Hires with 30- & 90-Day Conversations
Aug 12 • 21 min
Making intentional connections with employees is especially important when the employee is within the first 30 and 90 days. Research shows that up to 22% of turnover takes place within an employee’s first 45 days of employment. 30-day conversations…
35: Pursue Performance Excellence
Aug 5 • 14 min
Why is a commitment to excellence important as a leader and as an organization? Dr. Janet Pilcher interviews Harry S. Hertz Leadership Award recipient, Dr. JoAnn Sternke, to get her perspective on what it takes to pursue performance excellence. As a…
34: Get Up Before You Fall Too Far
Jul 29 • 15 min
It’s difficult to become a great organization, and even more difficult to sustain that success. This week, Dr. Pilcher explores the 5 stages of defeat as identified in Jim Collin’s book ‘How the Mighty Fall’ and what you can do as a leader to get up…
33: Unmistakable Value
Jul 22 • 10 min
How can organizations set themselves apart and provide their stakeholders with unmistakable value? It all starts with effective leadership and a culture focused on purpose. Dr. KK Owen joins Dr. Janet Pilcher to discuss how she helps organizations mold a…
32: Turn Ideas into Action
Jul 15 • 14 min
Are you really listening to your employees? Many employees don’t think so, in fact, more than half of employees say their company fails to act on good ideas, and a third of employees feel their ideas are ignored. Why? Because leaders demand action without…
31: What Question’s Should I Be Asking My Employees?
Jul 8 • 20 min
Uncover how to build trust and connect with your employees. One of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders take time to get to know them personally,…
30: Building Trust in the Workplace
Jul 1 • 14 min
We must be truly interested in learning more about our team members to build trust. Thriving workplaces depend on trust to continue to grow and excel. However, most of us can recognize; trust isn’t given, its earned. Building positive relationships in the…
29: Keep Those Emotions in Check
Jun 24 • 16 min
Receiving feedback is an emotional experience, it’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to respond emotionally, sometimes overreacting, even to the point of denying the data is accurate. Feedback…
28: What’s Under the Rock?
Jun 17 • 18 min
Organizations perform at different levels, some are poor, others good, and very few are excellent. What makes an organization excellent? It’s their relentless commitment to continuous improvement. Great organizations are willing to get their hands dirty…
27: Every Person, Every Time
Jun 10 • 17 min
Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into…
26: Service Recovery That Knocks it Out of the Park
Jun 3 • 13 min
Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the…
25: Addressing Poor Performance
May 27 • 17 min
Why do leaders need to address toxic behavior immediately? Because negative behavior drags the entire organization down. 66% of employees who deal with a toxic team member said their performance declined in a recent HBR Study. In this episode, we reveal…
24: The Best Chance for Success
May 20 • 14 min
It’s the leader’s responsibility to provide a structure within the organization to help people know when they’re not performing at their best. When the right system is in place, leaders can support their employees in owning their own performance.…
23: Hitting the Wall
May 13 • 18 min
How do the varying human performance levels affect the overall organizational results? What happens when leaders avoid managing employee performance levels? We achieve higher performance with less variation when we tighten the performance curve. In this…
22: Connecting with Solid Performers
May 6 • 19 min
Motivate and inspire solid performers in your organization with collaborative performance-based conversations.
21: Connecting with High Performers
Apr 29 • 15 min
A 4-step approach used to connect with and retain your highest performing team members. Are you a high performer? Do you want to retain your high performing team members? This week, Dr. Pilcher offers an approach for connecting with your high performers…
20: Low Performers: Who Are They?
Apr 22 • 20 min
Low performers take up the majority of our time as leaders and cause their better performing coworkers stress. Today we address the types of low performing behaviors and what happens if we ignore them. This episode addresses questions, such as: How do we…
19: Don’t Step in Quicksand
Apr 15 • 19 min
While we navigate through work and life, we may occasionally find ourselves in over our heads. The harder we try to fight, the deeper we fall. For leaders Dr. Pilcher recommends 4 ways to help your solid performers avoid the quicksand and an additional 3…
18: Solid Performers: Who Are They?
Apr 8 • 19 min
Middle solid performers make up half of our organization and have a lot to offer. It’s important for leaders to give them direction and opportunities to grow. Today we focus on 5 actions you can take to best support middle performers. This episode…
17: The Fire in the Belly
Apr 1 • 18 min
What is the difference between will and skill and how does that affect performance? When we speak of performance, we think of both an individual’s will and their skill. Do the members of our teams have the desire to do their best work and continue to get…
16: High Performers: Who Are They?
Mar 25 • 16 min
What are the 5 characteristics of high performers and why they are crucial to keep on your team? High performers do their best and their best makes a difference; they deserve for us to give our best to them. Learn how to identify your high performers, and…
15: Building a Bank Account of Trust
Mar 18 • 14 min
Nurture positive relationships with your team with these 7 tips for building an emotional bank account. Dr. Pilcher explains what an emotional bank account is, and why it’s necessary to maintain a positive balance with your teams and coworkers in this…
14: Small Things, Big Difference
Mar 11 • 16 min
Through kindness we have a greater opportunity to achieve higher results. Individuals who combine their skills with kindness and drive can’t be stopped. Studies even show leaders who project warmth are more effective than leaders that lead with toughness.…
13: That’s the Way It Is
Mar 4 • 14 min
Improve business of functional processes in your organization by forming a barriers team. Can you recall a time when you’ve been frustrated with another department in your organization, and you were told nothing can be done to solve the problem? Are…
12: Execute Well for Better Results
Feb 25 • 15 min
This week, Dr. Pilcher discusses the common job we all come to work to do each day: Execute Well. Do we take quick decisive, meaningful actions every day? Or do we find ourselves waiting for our next assignment, redoing our work, or missing deadlines?…
11: Leaders Don’t Whine
Feb 18 • 13 min
How can you avoid the trap of negative thinking? Overcoming obstacles is never easy, but when we don’t let shortcomings get (and keep) us down, we become more resilient. This week, Dr. Pilcher exposes how to eliminate this behavior from the workplace.…
10: That’s Not My Job
Feb 11 • 12 min
Dr. Janet Pilcher discusses the 4 ways leaders can take ownership. Pride in our organizations occurs when we take ownership of our roles, cultivating a positive environment so strong, it is no longer susceptible to negativity. This episode addresses…
09: Stop the Subconscious Behavior Infecting Your Organization
Feb 4 • 11 min
‘It’s not me, it’s them!’ – We’ve all heard it before, the blame game. But seriously, if they could just get their work done, I wouldn’t have to bring it up right? This default communication has lasting negative effects on team performance and results.…
08: What if Your Boss is the Problem?
Jan 28 • 13 min
56% of American workers claim their boss is mildly or highly toxic. We all deserve to work for high performing leaders, but what can you do if this isn’t your experience at work? Do you grin and bear it? Quit? Confront the boss? To continue the discussion…
07: Handling Executive Leader Sabotage
Jan 21 • 13 min
Address negative behavior on the leadership team, otherwise, silence is acceptance. How do you handle leaders who say they’re on board, but act like they’re not? Leadership team alignment is vital for high performing organizations to be successful. This…
06: Can You Fix My Culture?
Jan 14 • 15 min
Dr. Janet Pilcher discusses if it’s possible to “fix” an organization’s culture. You’re probably familiar with the saying, “Culture eats strategy for breakfast,” but how is it that organizations cultivate a positive, inspired culture? And possibly more…
05: Reignite Your Passion
Jan 7 • 10 min
All of us are energized by something. It’s up to us to dig deeper within ourselves to stay connected to our passions as we live through new experiences. Dr. Pilcher returns to her tennis days from episode 4 Losing Our Way to show how she worked through…
04: Losing Our Way
Jan 7 • 11 min
What happens when we become disengaged at work, and how can leaders help employees stay engaged? Anyone can fall victim of losing their passion at some point or another. Results from Gallup’s State of the American Workforce reveal disengagement at work…
01: What are the Nine Principles? Part 1
Jan 7 • 10 min
First of three episodes describing the Nine Principles for Organizational Excellence. This episode in one in a three-part series. It introduces and gives a brief overview of the first three of the Nine Principles®. The first three principles are: Commit…
03: What are the Nine Principles? Part 3
Jan 7 • 9 min
This episode is the final part of a three-part series. It introduces and gives a brief overview of Principles 7-9 of the Nine Principles®. These Principles are: 7. Align Behaviors with Goals and Values. 8. Communicate at All Levels. 9. Recognize and…
02: What are the Nine Principles? Part 2
Jan 7 • 9 min
This episode is part two of a three-part series. It introduces and gives a brief overview of Principles 4-6 of the Nine Principles®. Principles 4-6 are: Create and Develop Leaders Focus on Employee Engagement Build Individual Accountability
Episode 0
Jan 3 • 2 min
Dr. Janet Pilcher explains why she wanted to host a podcast, and what you can expect from the Accelerate Your Performance show.