031: (Don’t) Say Anything
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When Gmail says, “It seems like you forgot to attach a file,” that precise phrasing is the result of careful deliberation by a design team. It’s one example Erika Hall gives in her book Conversational Design. She explains her work as “designing with words” rather than literary writing, and asserts that collaboration by designers, writers, and engineers is required for meaningful user experiences. Listener questions address previous episodes about Duplex and, our favorite scapegoat, blockchain.