Natalie White is the Senior Manager of Brand & Integration for Hampton at Hilton Worldwide. Natalie spoke at the 2015 IABC World Conference and shared great examples of communication challenges AND solutions they face at Hampton by Hilton. These are challenges that are invisible to customers but ultimately impact the customer experience. In this episode of ICology you’ll hear Natalie talk about the channels and tactics they use to bring Hamptonality to their hotel staff. Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.